Large

Trusted by more than 100,000 businesses to protect their data, 1Password gives you complete control over passwords and other sensitive business information.

As an integral layer of the Identity and Access Management (IAM) stack, 1Password protects all employee accounts – even those you aren’t aware of. Give employees secure access to any app or service and safely share everything you need to work together – including logins, documents, credit cards, and more – while keeping everything else private.

1Password is easy to deploy and integrates with Azure AD, Okta, OneLogin, and Slack, so you can automatically provision employees using the systems you already trust. It’s simple to manage and fits seamlessly into your team’s workflow, so you can secure your business without compromising productivity.

Technology

1Password

Productive businesses use 1Password to secure employees at scale.

You need 5+ years as an executive assistant, strong relationship-building skills, adaptability, organization, confidentiality, project management experience, and proficiency in GSuite and Slack.

You will manage the CRO's calendar and travel, support communications, coordinate meetings, assist with projects, and ensure a positive team culture while covering for other EAs as needed.

People, HR & Administration

Business, Operations & Strategy

About 1Password We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. Reporting to and supporting the Chief Revenue Officer (CRO), the Senior Executive Assistant provides confidential and discretionary support to the CRO and Go To Market (GTM) team. The successful candidate must have experience in a fast-paced, dynamic environment where a high degree of professionalism, confidentiality, and adaptability are required. Building great relationships with key stakeholders, both internal and external, is essential to success in this role. The Senior Executive Assistant to the CRO will be expected to help in project management as needed on key initiatives for the GTM team. They will be expected to be scrappy and hands-on, as and when required - a “no job too big, no job too small” approach is essential. This is a good opportunity for a driven individual to help shape the development and culture of a growing GTM organization. Please note: this is a full-time permanent position that will temporarily support the CRO for a period of time and will transition to supporting other Senior Leaders in the GTM organization. This is a remote opportunity within Canada and the US. What We're Looking For * 5+ years in an executive assistant role, preferably within a Go To Market focused organization. Supporting a Chief Revenue or Sales leader is preferred, but not essential. * Demonstrated experience and ability in forming relationships with and working with multiple stakeholders, both internal and external, in a remote-first or remote-only environment that is multiple geography and multiple time zones. * Demonstrated aptitude to prioritize tasks based on comparative importance and urgency * Solution-oriented, loves taking on challenges, and can work successfully against shifting priorities and can manage ambiguity well * Organized and detail-oriented, to help support our fast moving team * Demonstrated business professionalism, respect for confidentiality, and appropriate handling of sensitive information * Project management or event planning experience is a strong asset * Clear and concise written and verbal communication skills in various formats, experience with working in Slack or similar IM platforms is a plus * Experience with GSuite strongly preferred What You Can Expect * Coordinate and manage CRO calendar and travel schedule * Support CRO communications, both internal and external * Act as a liaison with other EAs and teams * Provides assistance on ad-hoc business requests as needed * Schedule, lead and participate in team meetings, develop agendas, keep meetings on track, prioritize and track takeaways and action items * Project management on key initiatives and events for the Go To Market Team * Work on strategic decks, help with offsite planning, and team meetings * Help with supporting a positive employee experience and culture for the team * Provide support in place of other EA’s, when needed USA-based roles only: The annual base salary for this role is between $116,000 USD and $158,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $102,000 CAD and $138,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average. What We Offer We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer: Health and wellbeing > 👶 Maternity and parental leave top-up programs > 👟 Wellness spending allowance > 🏝 Generous PTO policy > 💖 Company-wide wellness days off scheduled throughout the year > 🧠 Wellness Coach membership > 🩺 Comprehensive health coverage Growth and future > 📈 Company equity for all full-time employees > 💸 Retirement matching program > 💡 Training budget, 1Password University access, and learning sessions > 🔑 Free 1Password account (and friends and family discount!) Flexibility and community > 🤝 Paid volunteer days > 🌎 Employee-led DEIB programs and ERGs and ECGs > 🏠 Fully remote environment > 🏆 Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information . A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice .

About 1PasswordWe all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.Reporting to and supporting the Chief Revenue Officer (CRO), the Senior Executive Assistant provides confidential and discretionary support to the CRO and Go To Market (GTM) team. The successful candidate must have experience in a fast-paced, dynamic environment where a high degree of professionalism, confidentiality, and adaptability are required. Building great relationships with key stakeholders, both internal and external, is essential to success in this role.The Senior Executive Assistant to the CRO will be expected to help in project management as needed on key initiatives for the GTM team. They will be expected to be scrappy and hands-on, as and when required - a “no job too big, no job too small” approach is essential. This is a good opportunity for a driven individual to help shape the development and culture of a growing GTM organization.Please note: this is a full-time permanent position that will temporarily support the CRO for a period of time and will transition to supporting other Senior Leaders in the GTM organization.This is a remote opportunity within Canada and the US.What We're Looking For * 5+ years in an executive assistant role, preferably within a Go To Market focused organization. Supporting a Chief Revenue or Sales leader is preferred, but not essential. * Demonstrated experience and ability in forming relationships with and working with multiple stakeholders, both internal and external, in a remote-first or remote-only environment that is multiple geography and multiple time zones. * Demonstrated aptitude to prioritize tasks based on comparative importance and urgency * Solution-oriented, loves taking on challenges, and can work successfully against shifting priorities and can manage ambiguity well * Organized and detail-oriented, to help support our fast moving team * Demonstrated business professionalism, respect for confidentiality, and appropriate handling of sensitive information * Project management or event planning experience is a strong asset * Clear and concise written and verbal communication skills in various formats, experience with working in Slack or similar IM platforms is a plus * Experience with GSuite strongly preferred         What You Can Expect * Coordinate and manage CRO calendar and travel schedule * Support CRO communications, both internal and external * Act as a liaison with other EAs and teams * Provides assistance on ad-hoc business requests as needed * Schedule, lead and participate in team meetings, develop agendas, keep meetings on track, prioritize and track takeaways and action items * Project management on key initiatives and events for the Go To Market Team * Work on strategic decks, help with offsite planning, and team meetings * Help with supporting a positive employee experience and culture for the team * Provide support in place of other EA’s, when needed         USA-based roles only: The annual base salary for this role is between $116,000 USD and $158,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.Canada-based roles only: The annual base salary for this role is between $102,000 CAD and $138,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.What We OfferWe believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:Health and wellbeing> 👶 Maternity and parental leave top-up programs> 👟 Wellness spending allowance> 🏝 Generous PTO policy> 💖 Company-wide wellness days off scheduled throughout the year> 🧠 Wellness Coach membership> 🩺 Comprehensive health coverageGrowth and future> 📈 Company equity for all full-time employees> 💸 Retirement matching program> 💡 Training budget, 1Password University access, and learning sessions> 🔑 Free 1Password account (and friends and family discount!)Flexibility and community> 🤝 Paid volunteer days> 🌎 Employee-led DEIB programs and ERGs and ECGs> 🏠 Fully remote environment> 🏆 Peer-to-peer recognition through BonuslyYou belong here.1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information . A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice .

Sr. Executive Assistant - 1Password

Canada

United States

Sr. Executive Assistant

You need 2+ years in customer service, strong communication skills, proficiency in CRM and ticketing tools, attention to detail, adaptability to new tech, and fluency in French, German, Japanese, or Spanish is a plus.

You will support customers through multiple channels, resolve technical issues, manage inquiries efficiently, maintain product knowledge, meet performance metrics, and collaborate with your team.

Customer Relations

About 1Password We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online. As a CX Service Representative at 1Password, you will be the primary point of contact for customers engaging us through support channels such as telephone, email, and chat, with the potential to include additional channels as our services evolve. This role is essential in establishing the initial tone of our customer interactions, ensuring each one is conducted with the highest level of professionalism and empathy. This approach is crucial for nurturing and maintaining customer loyalty from the outset. In this position, you will tackle a range of moderately complex customer issues, from login problems to billing inquiries, across a global customer base. You are expected to deliver superior customer service, enhancing customer retention and improving overall customer experiences by applying your developed skills and knowledge, leveraging available resources, and effectively prioritizing tasks. Typically, you will follow established procedures on routine work and receive instructions only on new assignments, demonstrating your ability to work with increased autonomy and responsibility. This role is within our Customer Experience Team, or as we like to call it at 1Password: "CX"! This is a remote opportunity within Canada and the US. The working hours for this role will be either Thursday to Monday 4pm-12am EST, Wednesday to Sunday 4pm-12am EST or Friday to Tuesday 4pm-12am EST. What We're Looking For * A minimum of 2 years of related customer service experience, ideally in a multi-channel contact center environment. * Strong verbal and written communication skills, with the ability to effectively handle customer interactions across various platforms. * Demonstrated proficiency with customer service software and tools, including CRM systems, ticketing systems like Aircall, and communication tools such as Slack and Notion. * Proven attention to detail, patience, and the ability to maintain a calm demeanor under pressure. * Demonstrated ability to learn and adapt to new technologies and processes as the contact center evolves and support channels expand. * Proficiency in French, German, Japanese, or Spanish is considered a valuable asset. What You Can Expect * Multi-Channel Support: Efficiently field customer inquiries across multiple channels, with a primary focus on one channel and a secondary focus on the remaining channels, as determined by management based on current business needs. These focuses may shift as business needs evolve. * Customer Interaction: Promptly respond to customer inquiries over your primary and secondary channels, ensuring all issues are addressed with accuracy and empathy, maintaining high service quality from the first point of contact. * Issue Resolution: Resolve moderately complex technical and non-technical issues using advanced troubleshooting methodologies. Utilize knowledge and experience to ensure consistency and accuracy in responses. * Volume Accountability: Manage a higher volume of interactions per day as directed by the Manager, ensuring effective time management and productivity. * Performance Metrics: Adhere to key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rates to gauge and improve performance across all channels. * Resource Utilization: Navigate through various internal tools and databases to gather information needed to effectively resolve customer issues, flagging when revisions are needed or additional documentation is required. * Product Knowledge: Maintain an advanced understanding of 1Password’s features and functionalities, regularly updating knowledge through internal training sessions and provided learning materials. * Escalation Handling: Recognize and handle situations that require escalation, forwarding complex issues to higher-level support personnel in a timely manner. * Team Collaboration: Build and maintain solid relationships within the team to enhance knowledge and improve service delivery across all communication channels. Assist in training and mentoring junior team members. This position offers a dynamic work environment where adaptability, intermediate troubleshooting skills, and a customer-focused approach are crucial for delivering excellent service outcomes and enhancing customer retention and satisfaction. USA-based roles only: The Annual base salary for this role is between $56,000 USD and $76,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The Annual base salary for this role is between $55,000 CAD and $75,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. What We Offer We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer: Health and wellbeing > 👶 Maternity and parental leave top-up programs > 👟 Wellness spending account > 🏝 Generous PTO policy > 💖 Company-wide wellness days off scheduled throughout the year > 🧠 Wellness Coach membership > 🩺 Comprehensive health coverage Growth and future > 📈 Employee stock option program for all full-time employees > 💸 Retirement matching program > 💡 Training budget, 1Password University access, and learning sessions > 🔑 Free 1Password account (and friends and family discount!) Flexibility and community > 🤝 Paid volunteer days > 🌎 Employee-led DEIB programs and ERGs and ECGs > 🏠 Fully remote environment > 🏆 Peer-to-peer recognition through Bonusly You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information . A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice .

About 1PasswordWe all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.As a CX Service Representative at 1Password, you will be the primary point of contact for customers engaging us through support channels such as telephone, email, and chat, with the potential to include additional channels as our services evolve. This role is essential in establishing the initial tone of our customer interactions, ensuring each one is conducted with the highest level of professionalism and empathy. This approach is crucial for nurturing and maintaining customer loyalty from the outset.In this position, you will tackle a range of moderately complex customer issues, from login problems to billing inquiries, across a global customer base. You are expected to deliver superior customer service, enhancing customer retention and improving overall customer experiences by applying your developed skills and knowledge, leveraging available resources, and effectively prioritizing tasks. Typically, you will follow established procedures on routine work and receive instructions only on new assignments, demonstrating your ability to work with increased autonomy and responsibility. This role is within our Customer Experience Team, or as we like to call it at 1Password: "CX"!This is a remote opportunity within Canada and the US. The working hours for this role will be either Thursday to Monday 4pm-12am EST, Wednesday to Sunday 4pm-12am EST or Friday to Tuesday 4pm-12am EST.What We're Looking For * A minimum of 2 years of related customer service experience, ideally in a multi-channel contact center environment. * Strong verbal and written communication skills, with the ability to effectively handle customer interactions across various platforms. * Demonstrated proficiency with customer service software and tools, including CRM systems, ticketing systems like Aircall, and communication tools such as Slack and Notion. * Proven attention to detail, patience, and the ability to maintain a calm demeanor under pressure. * Demonstrated ability to learn and adapt to new technologies and processes as the contact center evolves and support channels expand. * Proficiency in French, German, Japanese, or Spanish is considered a valuable asset.         What You Can Expect * Multi-Channel Support: Efficiently field customer inquiries across multiple channels, with a primary focus on one channel and a secondary focus on the remaining channels, as determined by management based on current business needs. These focuses may shift as business needs evolve. * Customer Interaction: Promptly respond to customer inquiries over your primary and secondary channels, ensuring all issues are addressed with accuracy and empathy, maintaining high service quality from the first point of contact. * Issue Resolution: Resolve moderately complex technical and non-technical issues using advanced troubleshooting methodologies. Utilize knowledge and experience to ensure consistency and accuracy in responses. * Volume Accountability: Manage a higher volume of interactions per day as directed by the Manager, ensuring effective time management and productivity. * Performance Metrics: Adhere to key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rates to gauge and improve performance across all channels. * Resource Utilization: Navigate through various internal tools and databases to gather information needed to effectively resolve customer issues, flagging when revisions are needed or additional documentation is required. * Product Knowledge: Maintain an advanced understanding of 1Password’s features and functionalities, regularly updating knowledge through internal training sessions and provided learning materials. * Escalation Handling: Recognize and handle situations that require escalation, forwarding complex issues to higher-level support personnel in a timely manner. * Team Collaboration: Build and maintain solid relationships within the team to enhance knowledge and improve service delivery across all communication channels. Assist in training and mentoring junior team members.         This position offers a dynamic work environment where adaptability, intermediate troubleshooting skills, and a customer-focused approach are crucial for delivering excellent service outcomes and enhancing customer retention and satisfaction.USA-based roles only: The Annual base salary for this role is between $56,000 USD and $76,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.Canada-based roles only: The Annual base salary for this role is between $55,000 CAD and $75,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.What We OfferWe believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:Health and wellbeing> 👶 Maternity and parental leave top-up programs> 👟 Wellness spending account> 🏝 Generous PTO policy> 💖 Company-wide wellness days off scheduled throughout the year> 🧠 Wellness Coach membership> 🩺 Comprehensive health coverageGrowth and future> 📈 Employee stock option program for all full-time employees> 💸 Retirement matching program> 💡 Training budget, 1Password University access, and learning sessions> 🔑 Free 1Password account (and friends and family discount!)Flexibility and community> 🤝 Paid volunteer days> 🌎 Employee-led DEIB programs and ERGs and ECGs> 🏠 Fully remote environment> 🏆 Peer-to-peer recognition through BonuslyYou belong here.1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information . A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing nextbit@agilebits.com with subject "AI accommodation request". For additional information see our Candidate Privacy Notice .

1Password

Mission