American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.

Travel & Leisure

American Express Global Business Travel

You should have a completed commercial education, 2-3 years of experience, strong service orientation, excellent English, and proficiency in MS Office, along with flexibility and teamwork skills.

You will support project planning and execution, manage participant tools, create presentations, coordinate processes, maintain CRM, and assist in concept development and competitive analysis.

Customer Relations

Sales & Business Development

Frankfurt

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
Ready to explore a career path? Start your journey.
 
ihre Aufgaben
 
Unterstützung der Projektverantwortlichen mit eigenständiger Bearbeitung von Teilbereichen bei der Planung, Organisation und Durchführung von Projekten im Bereich Sportreisen und Events
 Handling von Teilnehmer-Management-Tools, inkl. Umsetzung vor Ort
 Reisebegleitung
 Erarbeitung und Pflege von Kundenpräsentationen sowie internen Dokumenten zur Qualitätssicherung
 Pflege des Kunden - & Dienstleistungsnetzwerkes unter Nutzung des entsprechenden CRM – Systems
 Aktive Mitgestaltung/Organisation des Assistenzbereichs sowie der Büroorganisation
 Begleitung / Koordination der Implementierung neuer Prozesse (technisch & fachlich)
 Wettbewerbsanalyse und Benchmarking
 Unterstützung bei der Erarbeitung von Konzepten
 
Das zeichnet sie aus
 
Erfolgreich abgeschlossene kaufmännische Ausbildung, idealerweise im Bereich Tourismus Entsprechendes Hochschulstudium wünschenswert
 Mindestens 2 -3 Jahre Berufserfahrung wünschenswert
 Sorgfältige, prozessorientierte und effiziente Arbeitsweise
 Höchste Serviceorientierung sowie Flexibilität, Qualitätsbewusstsein und hohe Teamfähigkeit
 Professionelles, offenes und freundliches Auftreten
 Engagement und Eigeninitiative für hochwertige/anspruchsvolle Projekte und Konzepte
 Reisebereitschaft
 Sehr gute verhandlungssichere Kenntnisse der englischen Sprache
 Sehr gute Kenntnisse der MS Office Programme
 
Location Frankfurt, Germany
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
Wellbeing resources to support mental and emotional health for you and your immediate family.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

ihre Aufgaben

Unterstützung der Projektverantwortlichen mit eigenständiger Bearbeitung von Teilbereichen bei der Planung, Organisation und Durchführung von Projekten im Bereich Sportreisen und Events
Handling von Teilnehmer-Management-Tools, inkl. Umsetzung vor Ort
Reisebegleitung
Erarbeitung und Pflege von Kundenpräsentationen sowie internen Dokumenten zur Qualitätssicherung
Pflege des Kunden - & Dienstleistungsnetzwerkes unter Nutzung des entsprechenden CRM – Systems
Aktive Mitgestaltung/Organisation des Assistenzbereichs sowie der Büroorganisation
Begleitung / Koordination der Implementierung neuer Prozesse (technisch & fachlich)
Wettbewerbsanalyse und Benchmarking
Unterstützung bei der Erarbeitung von Konzepten

Das zeichnet sie aus

Erfolgreich abgeschlossene kaufmännische Ausbildung, idealerweise im Bereich Tourismus Entsprechendes Hochschulstudium wünschenswert
Mindestens 2 -3 Jahre Berufserfahrung wünschenswert
Sorgfältige, prozessorientierte und effiziente Arbeitsweise
Höchste Serviceorientierung sowie Flexibilität, Qualitätsbewusstsein und hohe Teamfähigkeit
Professionelles, offenes und freundliches Auftreten
Engagement und Eigeninitiative für hochwertige/anspruchsvolle Projekte und Konzepte
Reisebereitschaft
Sehr gute verhandlungssichere Kenntnisse der englischen Sprache
Sehr gute Kenntnisse der MS Office Programme

Location Frankfurt, Germany

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Team Support Projektmanagement - American Express Global Business Travel

Team Support Projektmanagement

You need 1-5+ years in leisure travel, strong data and analytics skills, exceptional organization, creativity, perseverance, and preferably international experience across remote teams.

You will coordinate partner outreach, manage events, maintain partner information, assist with portal registrations, and support independent agents with queries and information sharing.

Business, Operations & Strategy

New York

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
 
Ready to explore a career path? Start your journey.
 
We're looking for a Partner Relations Analyst to join our growing team. If you're passionate about travel, making connections, working with others, and providing an elite experience for our partners, you might be perfect for our team. This role will support the Supplier Relations Team at OvationNetwork for, responsible for supplier relations, partnerships and management of our luxury Independent Agents.
 
This position is an exciting and rare opportunity; the successful candidate must have excellent communication and organization skills, work cohesively in a team, be a good listener, and act swiftly.
 
Location: New York City/In-Office
 
The ideal candidate will possess the following attributes: 
Exceptional Organizational Skills: Demonstrates the ability to streamline processes, maintain updated resources, and handle multiple responsibilities, such as event logistics, RSVP tracking, survey data compilation, and partner information updates.
 Strong Business Acumen: Excels in handling event coordination, overseeing partner portals, and effectively communicating with partners to ensure alignment and make valuable contributions.
 Love for Luxury Leisure Travel: Knowledge of the luxury travel industry and how to work well with Independent Agents for seamless interactions and successful partnerships.
 Collaborative and Networking Savvy: Enjoys establishing relationships, seeking out new opportunities, and strengthening ties within the IA community to cultivate growth and attract new talent to the OvationNetwork.
 Diligent and Resourceful: Proficient in addressing requests, coordinating systems like portals and tracking systems, and ensuring timely follow-ups with partners.
 
What You’ll Do: 
Support in partnering with leisure suppliers to grow and strengthen the OvationNetwork.
 Schedule and coordinate office visits, site inspections, and events.
 Assist with partner outreach for promotions and beneficial opportunities for IAs.
 Compile and distribute partner information and updates to Independent Agents (IAs).
 Handle RSVPs and provide administrative support for events, FAM trips, trade shows, and site inspections.
 Be responsible for and assist with partner portal registration/assistance, including hotel loyalty programs, cruise portals, and Virtuoso.
 Maintain and update partner information on the IA Portal to ensure accuracy and accessibility.
 Compose surveys and compile associated data.
 Provide support for Virtuoso portal management and assist IAs with related queries.
 Attend and cover local partner events to represent the team and support partner engagement.
 Share standard information with partners, such as IATA lists and rate-loading instructions.
 Handle requests for partner contact information.
 Seek new opportunities & identification of new sources of value:
 Travel Trends
 Travel Tools
 Destination Research
 Identifying new Suppliers
 
Key Stakeholders and Relationships
 Commercial and Business Teams
 Product and Technology Teams
 Finance and Accounting
 Global Public Affairs and Communications
 Global Brand & Performance Marketing teams.
 
What We’re Looking For: 
1-5+ years of leisure travel experience with a consistent record to deliver results in a commercial environment.
 Exceptional organization and time management
 Strong understanding of technology and data governance
 Excellent data and analytics skill to drive IA and supplier relationships
 Creative problem solver with strong strategic and executional skills
 Open-minded and innovative, with perseverance to see projects through to completion
 International experience and familiarity with working across remote teams and time zones are a plus
 
Location New York, New York, United States
 
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
 
In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
 
Benefits at a glance
 
The #TeamGBT Experience
 Work and life: Find your happy medium at Amex GBT.
 
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
 
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
 
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
 
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
 
Wellbeing resources to support mental and emotional health for you and your immediate family.
 
And much more!
 
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
 
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
 
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .
 
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

We're looking for a Partner Relations Analyst to join our growing team. If you're passionate about travel, making connections, working with others, and providing an elite experience for our partners, you might be perfect for our team. This role will support the Supplier Relations Team at OvationNetwork for, responsible for supplier relations, partnerships and management of our luxury Independent Agents.

This position is an exciting and rare opportunity; the successful candidate must have excellent communication and organization skills, work cohesively in a team, be a good listener, and act swiftly.

Location: New York City/In-Office

The ideal candidate will possess the following attributes:
Exceptional Organizational Skills: Demonstrates the ability to streamline processes, maintain updated resources, and handle multiple responsibilities, such as event logistics, RSVP tracking, survey data compilation, and partner information updates.
Strong Business Acumen: Excels in handling event coordination, overseeing partner portals, and effectively communicating with partners to ensure alignment and make valuable contributions.
Love for Luxury Leisure Travel: Knowledge of the luxury travel industry and how to work well with Independent Agents for seamless interactions and successful partnerships.
Collaborative and Networking Savvy: Enjoys establishing relationships, seeking out new opportunities, and strengthening ties within the IA community to cultivate growth and attract new talent to the OvationNetwork.
Diligent and Resourceful: Proficient in addressing requests, coordinating systems like portals and tracking systems, and ensuring timely follow-ups with partners.

What You’ll Do:
Support in partnering with leisure suppliers to grow and strengthen the OvationNetwork.
Schedule and coordinate office visits, site inspections, and events.
Assist with partner outreach for promotions and beneficial opportunities for IAs.
Compile and distribute partner information and updates to Independent Agents (IAs).
Handle RSVPs and provide administrative support for events, FAM trips, trade shows, and site inspections.
Be responsible for and assist with partner portal registration/assistance, including hotel loyalty programs, cruise portals, and Virtuoso.
Maintain and update partner information on the IA Portal to ensure accuracy and accessibility.
Compose surveys and compile associated data.
Provide support for Virtuoso portal management and assist IAs with related queries.
Attend and cover local partner events to represent the team and support partner engagement.
Share standard information with partners, such as IATA lists and rate-loading instructions.
Handle requests for partner contact information.
Seek new opportunities & identification of new sources of value:
Travel Trends
Travel Tools
Destination Research
Identifying new Suppliers

Key Stakeholders and Relationships
Commercial and Business Teams
Product and Technology Teams
Finance and Accounting
Global Public Affairs and Communications
Global Brand & Performance Marketing teams.

What We’re Looking For:
1-5+ years of leisure travel experience with a consistent record to deliver results in a commercial environment.
Exceptional organization and time management
Strong understanding of technology and data governance
Excellent data and analytics skill to drive IA and supplier relationships
Creative problem solver with strong strategic and executional skills
Open-minded and innovative, with perseverance to see projects through to completion
International experience and familiarity with working across remote teams and time zones are a plus

Location New York, New York, United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Partner Relations Analyst - American Express Global Business Travel

Partner Relations Analyst

You should have 8+ years in product management, strong communication and influencing skills, a strategic outlook, Agile/UX expertise, and the ability to analyze data and collaborate effectively.

You will shape product vision, prioritize features, launch new products, collaborate with teams, analyze performance, and drive business outcomes to enhance customer experiences.

IT & Cybersecurity

Product

Gurgaon

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do on a Typical Day : * Be the expert for your products, combining industry analysis, end-user feedback, and development knowledge to contribute to the product vision and strategy * Build and communicate a vision and roadmap for customer experiences around Travel Manager tools, user and client onboarding, the organization setup, attributes for management of the company, location, approval, and duty of care offerings * Set priorities and define requirements, partnering with design and engineering to develop, deploy, measure,e and refine new features * Launch new products by collaborating with customer success and product marketing on go-to-market strategies * Work closely with analytics to measure and improve the impact of your products * Own business outcomes and be responsible for hitting associated targets by improving and re-imagining the product experiences you lead What We’re Looking for: * A proven executor, with the ability to deliver products that customers value and love. * An excellent communicator who can simplify, explain, and present complex topics in a compelling and understandable way * Technical, analytical, relationship-oriented, and a problem solver, inspired by the opportunity to collaborate with diverse teams * Experienced with the scientific method; able to develop testable hypotheses based on both qualitative and quantitative data * Strong strategic perspective and ability to think through big- picture issues coupled with excellent execution to get things done in a fast-paced, environment * Outstanding influencing skills, including experience working within a large matrix organization * Experienced with current Agile and UX practices, with 8+ years in a direct product management role. Prior experience with B2B product development is a plus. * BA/BS or equivalent experience * Experienced with current Agile and UX practices, with 8+ years in a direct product management role. Prior experience with B2B product development is a plus. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You’ll Do on a Typical Day : * Be the expert for your products, combining industry analysis, end-user feedback, and development knowledge to contribute to the product vision and strategy * Build and communicate a vision and roadmap for customer experiences around Travel Manager tools, user and client onboarding, the organization setup, attributes for management of the company, location, approval, and duty of care offerings * Set priorities and define requirements, partnering with design and engineering to develop, deploy, measure,e and refine new features * Launch new products by collaborating with customer success and product marketing on go-to-market strategies * Work closely with analytics to measure and improve the impact of your products * Own business outcomes and be responsible for hitting associated targets by improving and re-imagining the product experiences you lead         What We’re Looking for: * A proven executor, with the ability to deliver products that customers value and love. * An excellent communicator who can simplify, explain, and present complex topics in a compelling and understandable way * Technical, analytical, relationship-oriented, and a problem solver, inspired by the opportunity to collaborate with diverse teams * Experienced with the scientific method; able to develop testable hypotheses based on both qualitative and quantitative data * Strong strategic perspective and ability to think through big- picture issues coupled with excellent execution to get things done in a fast-paced, environment * Outstanding influencing skills, including experience working within a large matrix organization * Experienced with current Agile and UX practices, with 8+ years in a direct product management role. Prior experience with B2B product development is a plus. * BA/BS or equivalent experience * Experienced with current Agile and UX practices, with 8+ years in a direct product management role. Prior experience with B2B product development is a plus.         LocationGurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Senior Product Manager - American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.&lt;br&gt;&lt;br&gt;Ready to explore a career path? Start your journey.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do on a Typical Day&lt;/strong&gt; :&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Be the expert for your products, combining industry analysis, end-user feedback, and development knowledge to contribute to the product vision and strategy&lt;/li&gt;&lt;li&gt;Build and communicate a vision and roadmap for customer experiences around Travel Manager tools, user and client onboarding, the organization setup, attributes for management of the company, location, approval, and duty of care offerings&lt;/li&gt;&lt;li&gt;Set priorities and define requirements, partnering with design and engineering to develop, deploy, measure,e and refine new features&lt;/li&gt;&lt;li&gt;Launch new products by collaborating with customer success and product marketing on go-to-market strategies&lt;/li&gt;&lt;li&gt;Work closely with analytics to measure and improve the impact of your products&lt;/li&gt;&lt;li&gt;Own business outcomes and be responsible for hitting associated targets by improving and re-imagining the product experiences you lead&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We’re Looking for:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A proven executor, with the ability to deliver products that customers value and love.&lt;/li&gt;&lt;li&gt;An excellent communicator who can simplify, explain, and present complex topics in a compelling and understandable way&lt;/li&gt;&lt;li&gt;Technical, analytical, relationship-oriented, and a problem solver, inspired by the opportunity to collaborate with diverse teams&lt;/li&gt;&lt;li&gt;Experienced with the scientific method; able to develop testable hypotheses based on both qualitative and quantitative data&lt;/li&gt;&lt;li&gt;Strong strategic perspective and ability to think through big- picture issues coupled with excellent execution to get things done in a fast-paced, environment&lt;/li&gt;&lt;li&gt;Outstanding influencing skills, including experience working within a large matrix organization&lt;/li&gt;&lt;li&gt;Experienced with current Agile and UX practices, with 8+ years in a direct product management role. Prior experience with B2B product development is a plus.&lt;/li&gt;&lt;li&gt;BA/BS or equivalent experience&lt;/li&gt;&lt;li&gt;Experienced with current Agile and UX practices, with 8+ years in a direct product management role. Prior experience with B2B product development is a plus.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Location&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Gurgaon, India&lt;br&gt;&lt;br&gt;&lt;strong&gt;The #TeamGBT Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Work and life: Find your happy medium at Amex GBT.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.&lt;/li&gt;&lt;li&gt;Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.&lt;/li&gt;&lt;li&gt;Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.&lt;/li&gt;&lt;li&gt;We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.&lt;/li&gt;&lt;li&gt;Wellbeing resources to support mental and emotional health for you and your immediate family.&lt;/li&gt;&lt;li&gt;And much more!&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.&lt;br&gt;&lt;br&gt;All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.&lt;br&gt;&lt;br&gt;Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What if I don’t meet every requirement?&lt;/strong&gt; If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Senior Product Manager

Software Engineering

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll do on a Typical Day: * Design and implementation of next-generation SaaS using a polyglot of technology. * Lead architecture and development of complex projects while following best design, coding and quality practices. * Design, develop, debug, and modify components of software applications and tools based on an understanding of business requirements. * Contribute to adoption of cloud & cloud based technologies and good design practices, while finding opportunities to simplify and scale * Prototype creative solutions quickly by developing minimum viable products and work with seniors and peers in crafting and implementing the technical vision of the team. * Resolve problems and roadblocks as they occur with peers and help unblock junior members of the team. Follow through on details and drive issues to closure * Define, develop, and maintain artifacts like technical design or partner documentation. * Drive for continuous improvement in software and development process within an agile development team. * Own and deliver assigned sprint tasks and help drive the team forward. * Communicate and work effectively with geographically distributed cross functional teams. What We’re looking for: * Strong knowledge of Object Oriented Programming, Data Structures, and Algorithms * Proficiency in Java/J2EE/HTML/CSS/JavaScript and strong Java programming skills * Solid understanding of load balancing, caching, database partitioning, caching to improve application scalability * Proven ability to develop and support large-sized internet-scale software systems * Experience in AWS Services or other cloud services * Knowledge of NoSQL databases and cloud computing concepts * Experience in developing and deploying in AWS cloud based platforms. Hands on knowledge on EKS, Lambdas, Kinesis,S3 is a plus. * Experience in UX technologies and frameworks like JavaScript, React,HTML5. * Sound understanding of client-side optimization standard methodologies and tools * Experience with the Agile Toolset and Programming Practices * Knowledge of server-side design patterns and continuous delivery principles * Ability to quickly pick up new technologies, languages with ease * A standout colleague who collaborates and incorporates feedback from all relevant partners. * Excellent written and verbal communication skills * BS or MS in Computer Science or equivalent degree Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You’ll do on a Typical Day: * Design and implementation of next-generation SaaS using a polyglot of technology. * Lead architecture and development of complex projects while following best design, coding and quality practices. * Design, develop, debug, and modify components of software applications and tools based on an understanding of business requirements. * Contribute to adoption of cloud & cloud based technologies and good design practices, while finding opportunities to simplify and scale * Prototype creative solutions quickly by developing minimum viable products and work with seniors and peers in crafting and implementing the technical vision of the team. * Resolve problems and roadblocks as they occur with peers and help unblock junior members of the team. Follow through on details and drive issues to closure * Define, develop, and maintain artifacts like technical design or partner documentation. * Drive for continuous improvement in software and development process within an agile development team. * Own and deliver assigned sprint tasks and help drive the team forward. * Communicate and work effectively with geographically distributed cross functional teams.         What We’re looking for: * Strong knowledge of Object Oriented Programming, Data Structures, and Algorithms * Proficiency in Java/J2EE/HTML/CSS/JavaScript and strong Java programming skills * Solid understanding of load balancing, caching, database partitioning, caching to improve application scalability * Proven ability to develop and support large-sized internet-scale software systems * Experience in AWS Services or other cloud services * Knowledge of NoSQL databases and cloud computing concepts * Experience in developing and deploying in AWS cloud based platforms. Hands on knowledge on EKS, Lambdas, Kinesis,S3 is a plus. * Experience in UX technologies and frameworks like JavaScript, React,HTML5. * Sound understanding of client-side optimization standard methodologies and tools * Experience with the Agile Toolset and Programming Practices * Knowledge of server-side design patterns and continuous delivery principles * Ability to quickly pick up new technologies, languages with ease * A standout colleague who collaborates and incorporates feedback from all relevant partners. * Excellent written and verbal communication skills * BS or MS in Computer Science or equivalent degree         LocationGurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Software Development Engineer II - American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.&lt;br&gt;&lt;br&gt;Ready to explore a career path? Start your journey.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll do on a Typical Day:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design and implementation of next-generation SaaS using a polyglot of technology.&lt;/li&gt;&lt;li&gt;Lead architecture and development of complex projects while following best design, coding and quality practices.&lt;/li&gt;&lt;li&gt;Design, develop, debug, and modify components of software applications and tools based on an understanding of business requirements.&lt;/li&gt;&lt;li&gt;Contribute to adoption of cloud &amp;amp; cloud based technologies and good design practices, while finding opportunities to simplify and scale&lt;/li&gt;&lt;li&gt;Prototype creative solutions quickly by developing minimum viable products and work with seniors and peers in crafting and implementing the technical vision of the team.&lt;/li&gt;&lt;li&gt;Resolve problems and roadblocks as they occur with peers and help unblock junior members of the team. Follow through on details and drive issues to closure&lt;/li&gt;&lt;li&gt;Define, develop, and maintain artifacts like technical design or partner documentation.&lt;/li&gt;&lt;li&gt;Drive for continuous improvement in software and development process within an agile development team.&lt;/li&gt;&lt;li&gt;Own and deliver assigned sprint tasks and help drive the team forward.&lt;/li&gt;&lt;li&gt;Communicate and work effectively with geographically distributed cross functional teams.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We’re looking for:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Strong knowledge of Object Oriented Programming, Data Structures, and Algorithms&lt;/li&gt;&lt;li&gt;Proficiency in Java/J2EE/HTML/CSS/JavaScript and strong Java programming skills&lt;/li&gt;&lt;li&gt;Solid understanding of load balancing, caching, database partitioning, caching to improve application scalability&lt;/li&gt;&lt;li&gt;Proven ability to develop and support large-sized internet-scale software systems&lt;/li&gt;&lt;li&gt;Experience in AWS Services or other cloud services&lt;/li&gt;&lt;li&gt;Knowledge of NoSQL databases and cloud computing concepts&lt;/li&gt;&lt;li&gt;Experience in developing and deploying in AWS cloud based platforms. Hands on knowledge on EKS, Lambdas, Kinesis,S3 is a plus.&lt;/li&gt;&lt;li&gt;Experience in UX technologies and frameworks like JavaScript, React,HTML5.&lt;/li&gt;&lt;li&gt;Sound understanding of client-side optimization standard methodologies and tools&lt;/li&gt;&lt;li&gt;Experience with the Agile Toolset and Programming Practices&lt;/li&gt;&lt;li&gt;Knowledge of server-side design patterns and continuous delivery principles&lt;/li&gt;&lt;li&gt;Ability to quickly pick up new technologies, languages with ease&lt;/li&gt;&lt;li&gt;A standout colleague who collaborates and incorporates feedback from all relevant partners.&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills&lt;/li&gt;&lt;li&gt;BS or MS in Computer Science or equivalent degree&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Location&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Gurgaon, India&lt;br&gt;&lt;br&gt;&lt;strong&gt;The #TeamGBT Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Work and life: Find your happy medium at Amex GBT.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.&lt;/li&gt;&lt;li&gt;Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.&lt;/li&gt;&lt;li&gt;Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.&lt;/li&gt;&lt;li&gt;We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.&lt;/li&gt;&lt;li&gt;Wellbeing resources to support mental and emotional health for you and your immediate family.&lt;/li&gt;&lt;li&gt;And much more!&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.&lt;br&gt;&lt;br&gt;All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.&lt;br&gt;&lt;br&gt;Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What if I don’t meet every requirement?&lt;/strong&gt; If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Software Development Engineer II

You need expertise in fares, ticketing, and GDS systems, a background in travel booking, excellent communication skills, and a passion for delivering top-notch client service.

You will manage travel arrangements for corporate accounts, provide consultative advice, ensure compliance, meet performance metrics, and maintain client relations in a 24/7 environment.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. The Traveler Counsellor role is to deliver outstanding travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide first call resolution and the highest quality of customer service to Amex GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while improving supplier revenue. The role will form part of a highly skilled team of Travel Counsellors located at our Office and reports to a Team Coach. What You’ll Do * Operating in a 24 hour a day, 7 days a week team, with variable shift (days, nights and weekends). * Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs * Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Global Distribution Systems (GDS) * Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travellers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements * Aligning with all legal standard requirements, which include required training, compliance and sanctions * Deliver expectations on individual/shared team goals and support all business metrics. Proactively review your metrics to check on and improve performance * Follow internal compliance and regulatory requirements for all customers and locations supported * Operate in a telephony and Multi-Channel servicing environment where you are accountable for customer happiness (CSAT), key efficiency metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners * Use positive telephone service techniques; act on special customer requests and maintain excellent client relations * Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach What We’re Looking For * Detailed understanding of fares and ticketing rules, for car, air, hotel travel * Knowledge and experience of: Air, rail, hotel, car booking, calculating and Processing exchanges * High proficiency in one or multiple GDS (Sabre, Apollo, Galileo, Amadeus) * Experience working in a team * Background in Business Travel, leisure or airline reservation required * Passion for Perfection in Client Service * Excellent Professional Communication – both written and verbal * Detailed - ability to act with integrity, and deal sensitively with personal and confidential traveller information * Problem Solving, with a process improvement approach * Handle critical situations while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and authoritatively * Possess a strong understanding of travel trends and industry standard methodologies The Working hours would ideally start anytime between 5 PM – 12 AM, which includes an overnight shift. Working days can be any 5 days in a week. The counsellor would also need to work on Weekends. Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.The Traveler Counsellor role is to deliver outstanding travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide first call resolution and the highest quality of customer service to Amex GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while improving supplier revenue.The role will form part of a highly skilled team of Travel Counsellors located at our Office and reports to a Team Coach.What You’ll Do * Operating in a 24 hour a day, 7 days a week team, with variable shift (days, nights and weekends). * Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs * Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Global Distribution Systems (GDS) * Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travellers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements * Aligning with all legal standard requirements, which include required training, compliance and sanctions * Deliver expectations on individual/shared team goals and support all business metrics. Proactively review your metrics to check on and improve performance * Follow internal compliance and regulatory requirements for all customers and locations supported * Operate in a telephony and Multi-Channel servicing environment where you are accountable for customer happiness (CSAT), key efficiency metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners * Use positive telephone service techniques; act on special customer requests and maintain excellent client relations * Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach         What We’re Looking For * Detailed understanding of fares and ticketing rules, for car, air, hotel travel * Knowledge and experience of: Air, rail, hotel, car booking, calculating and Processing exchanges * High proficiency in one or multiple GDS (Sabre, Apollo, Galileo, Amadeus) * Experience working in a team * Background in Business Travel, leisure or airline reservation required * Passion for Perfection in Client Service * Excellent Professional Communication – both written and verbal * Detailed - ability to act with integrity, and deal sensitively with personal and confidential traveller information * Problem Solving, with a process improvement approach * Handle critical situations while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and authoritatively * Possess a strong understanding of travel trends and industry standard methodologies         The Working hours would ideally start anytime between 5 PM – 12 AM, which includes an overnight shift. Working days can be any 5 days in a week. The counsellor would also need to work on Weekends.LocationGurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Travel Consultant - American Express Global Business Travel

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.&lt;br&gt;&lt;br&gt;Ready to explore a career path? Start your journey.&lt;br&gt;&lt;br&gt;The Traveler Counsellor role is to deliver outstanding travel service experience for our Corporate Business Customers. By working together as a high performing team, our Travel Counsellors provide first call resolution and the highest quality of customer service to Amex GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while improving supplier revenue.&lt;br&gt;&lt;br&gt;The role will form part of a highly skilled team of Travel Counsellors located at our Office and reports to a Team Coach.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Operating in a 24 hour a day, 7 days a week team, with variable shift (days, nights and weekends).&lt;/li&gt;&lt;li&gt;Act as Travel Advisor and Consultant to a single or multiple Corporate Business accounts with the willingness to jump in and flexibility in shifts to meet client needs&lt;/li&gt;&lt;li&gt;Act as the point of sale on all Domestic &amp;amp; International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and Hotel accommodation, using Global Distribution Systems (GDS)&lt;/li&gt;&lt;li&gt;Provide consultative advice, solutions and recommendations. Additionally, pro-actively selling additional service for our travellers (e.g. Hotel and Car), whilst ensuring adherence to the customers agreed travel policy and requirements&lt;/li&gt;&lt;li&gt;Aligning with all legal standard requirements, which include required training, compliance and sanctions&lt;/li&gt;&lt;li&gt;Deliver expectations on individual/shared team goals and support all business metrics. Proactively review your metrics to check on and improve performance&lt;/li&gt;&lt;li&gt;Follow internal compliance and regulatory requirements for all customers and locations supported&lt;/li&gt;&lt;li&gt;Operate in a telephony and Multi-Channel servicing environment where you are accountable for customer happiness (CSAT), key efficiency metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners&lt;/li&gt;&lt;li&gt;Use positive telephone service techniques; act on special customer requests and maintain excellent client relations&lt;/li&gt;&lt;li&gt;Meeting the servicing of your nominated account or clients travel requirements, whilst adhering to your nominated call schedule daily, and reporting any variances in the workforce management scheduling tool to your Team Coach&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We’re Looking For&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Detailed understanding of fares and ticketing rules, for car, air, hotel travel&lt;/li&gt;&lt;li&gt;Knowledge and experience of: Air, rail, hotel, car booking, calculating and Processing exchanges&lt;/li&gt;&lt;li&gt;High proficiency in one or multiple GDS (Sabre, Apollo, Galileo, Amadeus)&lt;/li&gt;&lt;li&gt;Experience working in a team&lt;/li&gt;&lt;li&gt;Background in Business Travel, leisure or airline reservation required&lt;/li&gt;&lt;li&gt;Passion for Perfection in Client Service&lt;/li&gt;&lt;li&gt;Excellent Professional Communication – both written and verbal&lt;/li&gt;&lt;li&gt;Detailed - ability to act with integrity, and deal sensitively with personal and confidential traveller information&lt;/li&gt;&lt;li&gt;Problem Solving, with a process improvement approach&lt;/li&gt;&lt;li&gt;Handle critical situations while maintaining a professional rapport and multi-task, accepting and adapting to change quickly and authoritatively&lt;/li&gt;&lt;li&gt;Possess a strong understanding of travel trends and industry standard methodologies&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The Working hours would ideally start anytime between 5 PM – 12 AM, which includes an overnight shift. Working days can be any 5 days in a week. The counsellor would also need to work on Weekends.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Location&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Gurgaon, India&lt;br&gt;&lt;br&gt;&lt;strong&gt;The #TeamGBT Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Work and life: Find your happy medium at Amex GBT.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.&lt;/li&gt;&lt;li&gt;Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.&lt;/li&gt;&lt;li&gt;Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.&lt;/li&gt;&lt;li&gt;We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.&lt;/li&gt;&lt;li&gt;Wellbeing resources to support mental and emotional health for you and your immediate family.&lt;/li&gt;&lt;li&gt;And much more!&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.&lt;br&gt;&lt;br&gt;Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What if I don’t meet every requirement?&lt;/strong&gt; If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

American Express Global Business Travel

Mission