American Express Global Business Travel (Amex GBT) is a leading travel management company that provides corporate travel solutions to businesses worldwide. Their mission is to empower businesses by optimizing travel programs, enhancing travel experiences, and driving savings through innovative technology and personalized service. The company aims to make business travel more efficient, seamless, and rewarding, allowing companies to focus on their core operations while ensuring their employees travel safely and comfortably.

Travel & Leisure

American Express Global Business Travel

You should have 8+ years in product management, B2B experience, Agile and UX knowledge, excellent communication skills, a problem-solving mindset, and familiarity with travel management standards.

You will drive product execution, partner with technical teams, develop roadmaps, address traveler needs, prioritize deliverables, manage risks, foster collaboration, and measure outcomes.

Business, Operations & Strategy

Product

Gurgaon

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What will you do on a typical day: * Work across Product, Technology and Operations teams to drive execution and delivery of world class products. * Partner with strong technical teams to translate customer needs into workable technology solutions. * Envision business objectives, opportunities and develop product roadmaps. * Develop and evangelize an understanding of our business traveler pain points and aspirations. * Lead the execution of products from inception through deployment. * Use data and judgement to craft our strategy and define clear roadmaps. * Deliver on our roadmap by prioritizing for maximum impact. * Catalyst of change that can influence the broader organization and community of Amex GBT leaders. * Anticipate delivery risks and manage trade-offs. * Collaborative leader who builds a constructive working culture across Product, Technology and Operations * Rigorously execute on experiments and measure outcomes * Build relationships and make transparent decisions with diverse teams. What We’re Looking For * Experience Product Manager, ideally in B2B * A proven executor, with the ability to deliver products that customers value and love. * Experienced with current Agile and UX practices, with 8+ years in a direct product management role. * Bring a Can-Do Attitude that is flexible, creative, energetic and collaborative. * Excellent communication skills with the ability to communicate with senior stakeholders, technical and non-technical business partners to achieve product management excellence. * Knowledge of relevant industry standards, regulations, and best practices in Travel Management industry. * Business oriented, analytical and problem-solving oriented mindset * You are a team player, but you are also able to work independently. * English fluence is a must Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies. All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What will you do on a typical day: * Work across Product, Technology and Operations teams to drive execution and delivery of world class products. * Partner with strong technical teams to translate customer needs into workable technology solutions. * Envision business objectives, opportunities and develop product roadmaps. * Develop and evangelize an understanding of our business traveler pain points and aspirations. * Lead the execution of products from inception through deployment. * Use data and judgement to craft our strategy and define clear roadmaps. * Deliver on our roadmap by prioritizing for maximum impact. * Catalyst of change that can influence the broader organization and community of Amex GBT leaders. * Anticipate delivery risks and manage trade-offs. * Collaborative leader who builds a constructive working culture across Product, Technology and Operations * Rigorously execute on experiments and measure outcomes * Build relationships and make transparent decisions with diverse teams.         What We’re Looking For * Experience Product Manager, ideally in B2B * A proven executor, with the ability to deliver products that customers value and love. * Experienced with current Agile and UX practices, with 8+ years in a direct product management role. * Bring a Can-Do Attitude that is flexible, creative, energetic and collaborative. * Excellent communication skills with the ability to communicate with senior stakeholders, technical and non-technical business partners to achieve product management excellence. * Knowledge of relevant industry standards, regulations, and best practices in Travel Management industry. * Business oriented, analytical and problem-solving oriented mindset * You are a team player, but you are also able to work independently. * English fluence is a must         LocationGurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         This role is for Egencia LLC (“Egencia” or the “Company”), a member of the American Express Global Business Travel family of companies.All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Senior Product Manager - American Express Global Business Travel

Senior Product Manager

You must have 5+ years in Java, XSLT/XML, Agile, and CI/CD tools. Knowledge of travel GDS APIs, multi-threaded concepts, Linux, and leadership experience is a plus.

You will develop NDC capabilities using Java, implement Agile methods, manage APIs and XML processing, collaborate in CI/CD, and guide junior programmers in software solutions.

Software Engineering

IT & Cybersecurity

Bangalore

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll Do: * As the position of Engineer I requires, hands-on “programming” would be the primary responsibility of the candidate to develop NDC capabilities. * Agile or other rapid application development methods * Object-oriented design and coding skills across a variety of platforms (JAVA, SOA/Web Services, SOAP, REST API, XML, JSON) * Experience working with various GDS APIs in the travel industry is an added advantage. * Hands-on experience in XSLT programming for processing & transforming XML documents. * Knowledge of distributed (multi-tiered) systems, algorithms, and relational/XML/NoSQL databases * Excellent written and verbal communication skills * Possess a deep understanding of multi-threaded & asynchronous programming concepts * Must be proficient in Continuous Integration Continuous Development environment with knowledge of Maven, GitHub, Jenkins, Nexus, and similar CI tools. * Must have good knowledge of Unix/Linux commands, various application servers like Apache Tomcat, Docker containers, ROSA/OpenShift environment * Prior experience leading a small group of programmers and guiding them in developing software solutions will be an added advantage. What We’re Looking For: * Experience and Qualification: 5 + years of software development experience in above-mentioned Skills/Technologies/Tools. * Individual with good Java/XSLT/XML programming skills, Linux environment knowledge & application deployment on ROSA/PaaS. Location Bangalore, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You’ll Do: * As the position of Engineer I requires, hands-on “programming” would be the primary responsibility of the candidate to develop NDC capabilities. * Agile or other rapid application development methods * Object-oriented design and coding skills across a variety of platforms (JAVA, SOA/Web Services, SOAP, REST API, XML, JSON) * Experience working with various GDS APIs in the travel industry is an added advantage. * Hands-on experience in XSLT programming for processing & transforming XML documents. * Knowledge of distributed (multi-tiered) systems, algorithms, and relational/XML/NoSQL databases * Excellent written and verbal communication skills * Possess a deep understanding of multi-threaded & asynchronous programming concepts * Must be proficient in Continuous Integration Continuous Development environment with knowledge of Maven, GitHub, Jenkins, Nexus, and similar CI tools. * Must have good knowledge of Unix/Linux commands, various application servers like Apache Tomcat, Docker containers, ROSA/OpenShift environment * Prior experience leading a small group of programmers and guiding them in developing software solutions will be an added advantage.         What We’re Looking For: * Experience and Qualification: 5 + years of software development experience in above-mentioned Skills/Technologies/Tools. * Individual with good Java/XSLT/XML programming skills, Linux environment knowledge & application deployment on ROSA/PaaS.         LocationBangalore, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Java Developer - American Express Global Business Travel

Java Developer

You must have 5+ years in Java, XSLT, XML, and Unix/Linux, with CI/CD skills, Agile experience, and knowledge of GDS APIs; leadership experience is a plus.

You will develop NDC capabilities using Java, apply Agile methods, work with APIs and databases, and mentor junior programmers while ensuring CI/CD practices are followed.

You need 5+ years in corporate travel, GDS knowledge, client service skills, Microsoft proficiency, and experience in product testing. Must be open to shifts and 24/7 work.

You will provide 2nd-level product support, troubleshoot issues, ensure SLA compliance, communicate with clients, and liaise with vendors to maintain and enhance travel product documentation and functionality.

Customer Relations

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects. What You’ll Do on a Typical Day: Case Management * Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. * Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT’s OBT products. * Provide Issue triage, escalation, and resolution to include: * Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. * Ensure SLA agreements are adhered to for problem resolution * Provide communications to clients/fields on outages or enhancement * Provide subject matter expertise on travel industry practices and underlying industry technologies * Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility * Provide status reports as directed on progress and accomplishments to management Maintain Product Support Documentation * Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product. * Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed Interact with the Product Manager, L1 Team, and Client Management team * Define requirements and document accordingly * Provide requirements to other teams as necessary * Resolve or escalate challenges Key Contacts * OBT Vendors * Airline, Hotel/Car Partners * GDS Partners What We’re looking for: * Ability to work with Global teams. * At least five years’ experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures * Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) * Should be open to working in shifts when required * Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint * A proven background in client servicing. * Excellent business writing skills, to ensure documentation is written in a clear and concise manner * Strong prioritization and time management skills * Motivated and flexible to accommodate both internal and external clients * Strong decision-making capability * Must be Open for 24*7 Environment * Understanding of web technologies * Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere. * Conversant in Web-based technology with technical and non-technical audience * Experience in product testing and quality assurance Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.Support Client Management and customer contacts with technology & product questions specific to PTA product deployment, implementations, escalations, and resolution of issues related to technology. Facilitating travel program technology support, assisting with the online booking tool including maintenance, implementations, or escalations, and Interacting with Amex GBT client management and our customers to provide consultation around technology and tools used in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects.What You’ll Do on a Typical Day:Case Management * Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. * Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT’s OBT products. * Provide Issue triage, escalation, and resolution to include: * Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. Provide complete case research conducted before escalating the case to the 3rd Level, Internal Partner Team, or Vendor/Technology Partner. Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. * Ensure SLA agreements are adhered to for problem resolution * Provide communications to clients/fields on outages or enhancement * Provide subject matter expertise on travel industry practices and underlying industry technologies * Keep management advised of potential problem areas and escalate any situation that may jeopardize AEGBT or vendor credibility * Provide status reports as directed on progress and accomplishments to management         Maintain Product Support Documentation * Create or modify product FAQ/instruction manual as necessary; this may include different versions or customized offerings of a product. * Liaise with Vendor Product Support and Product Managers to keep user documents, manuals, test plans, FAQs, etc., updated as needed         Interact with the Product Manager, L1 Team, and Client Management team * Define requirements and document accordingly * Provide requirements to other teams as necessary * Resolve or escalate challenges         Key Contacts * OBT Vendors * Airline, Hotel/Car Partners * GDS Partners         What We’re looking for: * Ability to work with Global teams. * At least five years’ experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures * Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) * Should be open to working in shifts when required * Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint * A proven background in client servicing. * Excellent business writing skills, to ensure documentation is written in a clear and concise manner * Strong prioritization and time management skills * Motivated and flexible to accommodate both internal and external clients * Strong decision-making capability * Must be Open for 24*7 Environment * Understanding of web technologies * Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere. * Conversant in Web-based technology with technical and non-technical audience * Experience in product testing and quality assurance         LocationGurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Product Support Analyst - American Express Global Business Travel

Product Support Analyst

You must have 5+ years in corporate travel, GDS knowledge, client servicing skills, shift flexibility, MS proficiency, decision-making ability, web tech understanding, and product testing experience.

You will provide technical support for online booking and MI products, troubleshoot issues, maintain product knowledge, assist clients, and collaborate with internal teams to resolve queries efficiently.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. What You’ll do on a Typical Day: * The Support analyst is responsible for providing technical support on online/MI products along with issue resolution, and product maintenance/implementation through a shared or designated support model. Their role involves addressing product-related questions/escalations on Online Booking Tools and/or MI Data/Reporting products. Candidate should possess a thorough knowledge of GDS, online and MI products along with business travel Industry backed with customer service, analytical, and problem-solving skills. Inventory Management, regular follow-ups, and prioritization of customer deliverables are also key requirements of the role. * Support Analyst will work closely with L1 teams, CGM, and external clients. The role also entails resolving internal/external customer queries received through emails, phone calls, and Salesforce. * Responsible for providing 2nd-level OBT product support and Level 1 MI Support. These cases could be related to product breakdown/defect or customer changes/maintenance/implementation to meet their travel program. * Maintain a good understanding of all Amex GBT OBT/Approval/MI products to ensure world-class support for Amex GBT’s OBT/MI products. * Provide Issue triage, escalation, and resolution to include: * Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. * Provide complete case research conducted before escalating the case to 2nd or 3rd Level, Internal Partner Team, or Vendor/technology partner. * Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. * Ensure SLA agreements are adhered to for problem resolution * Support Client Management and customer contacts with technology & product questions specific to EA product deployment, MI product implementations, escalations, and resolution of issues related to technology. * Responsibilities include, but are not limited to, facilitating travel program technology support, providing assistance with the online booking tools/MI Reporting Tools including maintenance, implementations, or escalations * Interact with AMEX client management and our customers to provide consultation around technology and tools utilized in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects. Responsibilities: * Participates in technology consultation with client management and partners with client conversations as applicable * Consult and partner with sales, client management, and the client to understand technology requirements * Set up reporting applicable to any technology product used in the travel programs * Provide ongoing project updates as needed to ensure understanding and timely completion * Research and resolve escalated issues for OBT, MI Tools, and other products such as PTA and general technology utilized in our AMEX travel programs * Assists with OBT and product (PTA) implementations specifically related to a client program * Interface with clients, CGM’s, and all AMEX technology groups that support products and online services for client programs * Generates creative ideas to ensure products are used effectively * Gathers and shares best practices across clients and segments * Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format * Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines * Provides overall Technology Client Program support to the Client's General Manager * Provides support and engages directly with the Client as needed and oversees the execution of the technology program action plans What We’re looking for: * Ability to work with Global teams. * At least five years’ experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures * Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) * Should be open to working in shifts when required * Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint * A proven background in client servicing. * Excellent business writing skills, to ensure documentation is written in a clear and concise manner * Strong prioritization and time management skills * Motivated and flexible to accommodate both internal and external clients * Strong decision-making capability * Must be Open for 24*7 Environment * Understanding of web technologies * Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere. * Conversant in Web-based technology with technical and non-technical audience * Experience in product testing and quality assurance Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.What You’ll do on a Typical Day: * The Support analyst is responsible for providing technical support on online/MI products along with issue resolution, and product maintenance/implementation through a shared or designated support model. Their role involves addressing product-related questions/escalations on Online Booking Tools and/or MI Data/Reporting products. Candidate should possess a thorough knowledge of GDS, online and MI products along with business travel Industry backed with customer service, analytical, and problem-solving skills. Inventory Management, regular follow-ups, and prioritization of customer deliverables are also key requirements of the role. * Support Analyst will work closely with L1 teams, CGM, and external clients. The role also entails resolving internal/external customer queries received through emails, phone calls, and Salesforce. * Responsible for providing 2nd-level OBT product support and Level 1 MI Support. These cases could be related to product breakdown/defect or customer changes/maintenance/implementation to meet their travel program. * Maintain a good understanding of all Amex GBT OBT/Approval/MI products to ensure world-class support for Amex GBT’s OBT/MI products. * Provide Issue triage, escalation, and resolution to include: * Troubleshoot issues thoroughly by understanding the impact of the solution before providing the resolution. * Provide complete case research conducted before escalating the case to 2nd or 3rd Level, Internal Partner Team, or Vendor/technology partner. * Test the solution or any new release of product functionality and provide information/awareness of any shortfalls before these are available to clients. * Ensure SLA agreements are adhered to for problem resolution * Support Client Management and customer contacts with technology & product questions specific to EA product deployment, MI product implementations, escalations, and resolution of issues related to technology. * Responsibilities include, but are not limited to, facilitating travel program technology support, providing assistance with the online booking tools/MI Reporting Tools including maintenance, implementations, or escalations * Interact with AMEX client management and our customers to provide consultation around technology and tools utilized in the day-to-day travel program. Leverage project management and analytical skills to support multiple programs and projects. Responsibilities: * Participates in technology consultation with client management and partners with client conversations as applicable * Consult and partner with sales, client management, and the client to understand technology requirements * Set up reporting applicable to any technology product used in the travel programs * Provide ongoing project updates as needed to ensure understanding and timely completion * Research and resolve escalated issues for OBT, MI Tools, and other products such as PTA and general technology utilized in our AMEX travel programs * Assists with OBT and product (PTA) implementations specifically related to a client program * Interface with clients, CGM’s, and all AMEX technology groups that support products and online services for client programs * Generates creative ideas to ensure products are used effectively * Gathers and shares best practices across clients and segments * Uses analytical and creative approach to condense large amounts of information into a clear, concise, effective format * Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines * Provides overall Technology Client Program support to the Client's General Manager * Provides support and engages directly with the Client as needed and oversees the execution of the technology program action plans         What We’re looking for: * Ability to work with Global teams. * At least five years’ experience in the travel industry with extensive experience in business/corporate travel operational reservation workflow procedures * Minimum 5 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus) * Should be open to working in shifts when required * Proficient in Microsoft applications; Outlook, Word, Excel, and PowerPoint * A proven background in client servicing. * Excellent business writing skills, to ensure documentation is written in a clear and concise manner * Strong prioritization and time management skills * Motivated and flexible to accommodate both internal and external clients * Strong decision-making capability * Must be Open for 24*7 Environment * Understanding of web technologies * Good understanding of desktop scripting, profile, mid-office, and online booking tools such as KDS, AeTM(eTravel), Concur, and GetThere. * Conversant in Web-based technology with technical and non-technical audience * Experience in product testing and quality assurance         LocationGurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT. * Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. * Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. * Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. * We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. * Wellbeing resources to support mental and emotional health for you and your immediate family. * And much more!         All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

American Express Global Business Travel

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