Large

upa's purpose is helping people live longer, healthier, happier lives and making a better world.

We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.

Science & Healthcare

Bupa

Healthcare Management

Our purpose is helping people live longer, healthier, happier lives and making a better world.

You need 5+ years in a Contact Centre, 2+ years in leadership, a relevant degree, strong leadership and management skills, workflow efficiency, and excellent communication abilities.

You will lead and develop the Customer Service team, manage call volume, drive change, analyze performance, and collaborate with other teams to meet sales and growth targets.

Customer Relations

People, HR & Administration

Melbourne

<div><div>An exciting permanent and full-time opportunity has arisen for a talented Team Leader to join our sales team!</div><div></div><div>
Reporting to Team Manager you will Lead, coach and manage a team of Customer Service Consultants to deliver customer services within the agreed service level, quality standards, and growth targets. This is a hybrid position based out of our Melbourne or Brisbane office. In-office requirement will be 1 - 2 days per quarter.</div><div></div><div><b>
What will your day look like?</b></div><ul><li>
Lead, develop, coach, and manage the performance of the Customer Service team to ensure services are delivered in accordance to agreed standards, guidelines, and procedures; and to achieve the service, growth, and retention targets;</li><li>
Monitor and manage the incoming call volume through queue management and implement contingencies as required;</li><li>
Proactively manage change by coaching and leading the team through the change management process;</li><li>
Analyse results and performance, and determine strategies to improve growth, retention, service capability and performance;</li><li>
Work with other Team Leaders and other Bupa business units in achieving Sales and growth objectives</li></ul><div>
You may also carry out any other duties reasonably requested by Bupa from time to time.</div><div></div><div><b>
Why work at Bupa?</b></div><div>
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people&rsquo;s health, wellbeing, and futures.</div><div></div><div>
Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do &ndash; helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier &ndash; our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health &ndash; from mental and physical, to financial, social and environmental wellbeing.</div><div></div><div>
Through the Viva Healthier and Happier program, we&rsquo;re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.</div><div></div><div><b>
What do I need?</b></div><ul><li>
Minimum five years Contact Centre experience, with a minimum of two years experience in a leadership role desirable;</li><li>
Hold relevant Degree or Post Graduate qualification in business desirable</li><li>
Possess excellent leadership, people / stakeholders and team management skills;</li><li>
Possess workflow management and efficiency skills;</li><li>
Demonstrate understanding of contact centre practices, contingencies and operations;</li><li>
Possess influencing and negotiating skills; and</li><li>
Possess high level of written and verbal proficiency.</li></ul><div></div><div><b>
About Bupa Asia Pacific</b></div><div>
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.</div><div>
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.</div><div><br>
At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.</div></div>

An exciting permanent and full-time opportunity has arisen for a talented Team Leader to join our sales team!
Reporting to Team Manager you will Lead, coach and manage a team of Customer Service Consultants to deliver customer services within the agreed service level, quality standards, and growth targets. This is a hybrid position based out of our Melbourne or Brisbane office. In-office requirement will be 1 - 2 days per quarter.
What will your day look like?
Lead, develop, coach, and manage the performance of the Customer Service team to ensure services are delivered in accordance to agreed standards, guidelines, and procedures; and to achieve the service, growth, and retention targets;
Monitor and manage the incoming call volume through queue management and implement contingencies as required;
Proactively manage change by coaching and leading the team through the change management process;
Analyse results and performance, and determine strategies to improve growth, retention, service capability and performance;
Work with other Team Leaders and other Bupa business units in achieving Sales and growth objectives
You may also carry out any other duties reasonably requested by Bupa from time to time.
Why work at Bupa?
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.
Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.
Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
What do I need?
Minimum five years Contact Centre experience, with a minimum of two years experience in a leadership role desirable;
Hold relevant Degree or Post Graduate qualification in business desirable
Possess excellent leadership, people / stakeholders and team management skills;
Possess workflow management and efficiency skills;
Demonstrate understanding of contact centre practices, contingencies and operations;
Possess influencing and negotiating skills; and
Possess high level of written and verbal proficiency.
About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

Sales Team Leader - Bupa

Sales Team Leader

You need 5+ years in Contact Centres, 2+ in leadership, a relevant degree, strong leadership and management skills, workflow efficiency expertise, and excellent communication abilities.

You will lead and develop the customer service team, manage call volumes, drive performance improvements, coach through changes, and collaborate with other teams to meet service targets.

<div><div>An exciting permanent and full-time opportunity has arisen for a talented Team Leader to join our sales team!</div><div></div><div>
Reporting to Team Manager you will Lead, coach and manage a team of Customer Service Consultants to deliver customer services within the agreed service level, quality standards, and growth targets. This is a hybrid position based out of our Melbourne or Brisbane office. In-office requirement will be 1 - 2 days per quarter.</div><div></div><div><b>
What will your day look like?</b></div><ul><li>
Lead, develop, coach, and manage the performance of the Customer Service team to ensure services are delivered in accordance to agreed standards, guidelines, and procedures; and to achieve the service, growth, and retention targets;</li><li>
Monitor and manage the incoming call volume through queue management and implement contingencies as required;</li><li>
Proactively manage change by coaching and leading the team through the change management process;</li><li>
Analyse results and performance, and determine strategies to improve growth, retention, service capability and performance;</li><li>
Work with other Team Leaders and other Bupa business units in achieving Customer Service objectives; and</li></ul><div>
You may also carry out any other duties reasonably requested by Bupa from time to time.</div><div></div><div><b>
Why work at Bupa?</b></div><div>
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people&rsquo;s health, wellbeing, and futures.</div><div></div><div>
Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do &ndash; helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier &ndash; our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health &ndash; from mental and physical, to financial, social and environmental wellbeing.</div><div></div><div>
Through the Viva Healthier and Happier program, we&rsquo;re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.</div><div></div><div><b>
What do I need?</b></div><ul><li>
Minimum five years Contact Centre experience, with a minimum of two years experience in a leadership role desirable;</li><li>
Hold relevant Degree or Post Graduate qualification in business desirable</li><li>
Possess excellent leadership, people / stakeholders and team management skills;</li><li>
Possess workflow management and efficiency skills;</li><li>
Demonstrate understanding of contact centre practices, contingencies and operations;</li><li>
Possess influencing and negotiating skills; and</li><li>
Possess high level of written and verbal proficiency.</li></ul><div></div><div><b>
About Bupa Asia Pacific</b></div><div>
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.</div><div>
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.</div><div><br>
At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.</div></div>

An exciting permanent and full-time opportunity has arisen for a talented Team Leader to join our sales team!
Reporting to Team Manager you will Lead, coach and manage a team of Customer Service Consultants to deliver customer services within the agreed service level, quality standards, and growth targets. This is a hybrid position based out of our Melbourne or Brisbane office. In-office requirement will be 1 - 2 days per quarter.
What will your day look like?
Lead, develop, coach, and manage the performance of the Customer Service team to ensure services are delivered in accordance to agreed standards, guidelines, and procedures; and to achieve the service, growth, and retention targets;
Monitor and manage the incoming call volume through queue management and implement contingencies as required;
Proactively manage change by coaching and leading the team through the change management process;
Analyse results and performance, and determine strategies to improve growth, retention, service capability and performance;
Work with other Team Leaders and other Bupa business units in achieving Customer Service objectives; and
You may also carry out any other duties reasonably requested by Bupa from time to time.
Why work at Bupa?
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.
Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.
Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
What do I need?
Minimum five years Contact Centre experience, with a minimum of two years experience in a leadership role desirable;
Hold relevant Degree or Post Graduate qualification in business desirable
Possess excellent leadership, people / stakeholders and team management skills;
Possess workflow management and efficiency skills;
Demonstrate understanding of contact centre practices, contingencies and operations;
Possess influencing and negotiating skills; and
Possess high level of written and verbal proficiency.
About Bupa Asia Pacific
Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.
Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.
At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.

Team Leader - Bupa

Team Leader

You need a degree in exercise physiology, sports science, or nutrition, customer-facing experience, accuracy in recording, and the ability to motivate and empathize with customers.

You will support health assessments, maintain client records, conduct clinical tests, promote healthy lifestyles, create action plans, and follow up post-assessment to encourage positive changes.

Healthcare

Job Description<br><br>Health Advisor / MSK Assistant<br><br>Milton Keynes, MK7 7PB<br><br>Permanent full time<br><br>£26,000<br><br>Fantastic Benefits<br><br>We consider all types of flexibility, including locations, hours and working patterns.<br><br>We make health happen<br><br>As a Clinician at Bupa our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and everyday.<br><br>As a Health Advisor with Bupa Clinics, you’ll be able to use your training and education to support our customers by providing education on how to Live Longer, Healthier, Happier Lives. Our customers are your priority and you’ll spend the majority of your time with them doing what you do best and what you trained for.<br><br>You’ll Help Us Make Health Happen By<br><br><br> * Support the service delivery of Health Assessments to customers<br> * Maintain accurate client records and get involved in the end to end process<br> * Promote and encourage a healthier lifestyle in accordance with Bupa’s current clinical policies<br> * Carry out clinical testing including; body composition analysis, spirometry, heart rate monitoring, gas analysis, diabetes blood test markers, blood pressure measurement, cholesterol profiling, anaemia blood test markers, electrocardiograms, audiometry, functional movement screening.<br> * Create individual lifestyle action plans using motivational interviewing techniques to promote behaviour change.<br> * Post assessment calls to support positive change and actions plans.<br>   <br>   <br><br>Key Skills / Qualifications Needed For This Role<br><br><br> * Educated to degree level or equivalent in exercise physiology/sports science/ nutrition essential<br> * Customer facing experience essential<br> * Experience of performing measurement or assessment in a health and fitness or medical environment would be desirable<br> * Accuracy in information recording and working within clinical guidelines<br> * Ability to build rapport with customers, tailoring your approach to individuals<br> * Empathy and ability to motivate customers to make positive health changes<br>   <br>   <br><br>Benefits<br><br>Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.<br><br>Joining Bupa in this role you will receive the following benefits and more:<br><br><br> * Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell<br> * Enhanced pension and life insurance<br> * Bupa health insurance as a benefit in kind<br> * Option to join dental insurance scheme at a discounted rate<br> * Access to our Digital GP platform on you mobile<br> * Emotional wellbeing support<br> * Access to family mental health line<br> * Financial wellbeing channels<br>   <br>   <br><br>Why Bupa?<br><br>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.<br><br>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.<br><br>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.<br><br>If you require information regarding this role in an alternative format, please email: careers@bupa.com<br><br>If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience, please contact adele.orchard@bupa.com<br><br>Time Type<br><br>Full time<br><br>Job Area<br><br>Clinical Services<br><br>Locations:<br><br>Clinics - Milton Keynes

Job DescriptionHealth Advisor / MSK AssistantMilton Keynes, MK7 7PBPermanent full time£26,000Fantastic BenefitsWe consider all types of flexibility, including locations, hours and working patterns.We make health happenAs a Clinician at Bupa our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and everyday.As a Health Advisor with Bupa Clinics, you’ll be able to use your training and education to support our customers by providing education on how to Live Longer, Healthier, Happier Lives. Our customers are your priority and you’ll spend the majority of your time with them doing what you do best and what you trained for.You’ll Help Us Make Health Happen By * Support the service delivery of Health Assessments to customers * Maintain accurate client records and get involved in the end to end process * Promote and encourage a healthier lifestyle in accordance with Bupa’s current clinical policies * Carry out clinical testing including; body composition analysis, spirometry, heart rate monitoring, gas analysis, diabetes blood test markers, blood pressure measurement, cholesterol profiling, anaemia blood test markers, electrocardiograms, audiometry, functional movement screening. * Create individual lifestyle action plans using motivational interviewing techniques to promote behaviour change. * Post assessment calls to support positive change and actions plans.      Key Skills / Qualifications Needed For This Role * Educated to degree level or equivalent in exercise physiology/sports science/ nutrition essential * Customer facing experience essential * Experience of performing measurement or assessment in a health and fitness or medical environment would be desirable * Accuracy in information recording and working within clinical guidelines * Ability to build rapport with customers, tailoring your approach to individuals * Empathy and ability to motivate customers to make positive health changes      BenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more: * Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell * Enhanced pension and life insurance * Bupa health insurance as a benefit in kind * Option to join dental insurance scheme at a discounted rate * Access to our Digital GP platform on you mobile * Emotional wellbeing support * Access to family mental health line * Financial wellbeing channels      Why Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.If you require information regarding this role in an alternative format, please email: careers@bupa.comIf you would like more information on the role or would like to discuss other opportunities suited to your skills and experience, please contact adele.orchard@bupa.comTime TypeFull timeJob AreaClinical ServicesLocations:Clinics - Milton Keynes

Health Advisor - Bupa

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Health Advisor / MSK Assistant&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Milton Keynes, &lt;/strong&gt; &lt;strong&gt;MK7 7PB &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Permanent full time&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;£26,000&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Fantastic Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;We consider all types of flexibility, including locations, hours and working patterns.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;We make health happen &lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Clinician at Bupa our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients each and everyday.&lt;br&gt;&lt;br&gt;As a Health Advisor with Bupa Clinics, you’ll be able to use your training and education to support our customers by providing education on how to&lt;em&gt; Live Longer, Healthier, Happier Lives&lt;/em&gt;. Our customers are your priority and you’ll spend the majority of your time with them doing what you do best and what you trained for.&lt;br&gt;&lt;br&gt;&lt;strong&gt;You’ll Help Us Make Health Happen By&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Support the service delivery of Health Assessments to customers&lt;/li&gt;&lt;li&gt;Maintain accurate client records and get involved in the end to end process&lt;/li&gt;&lt;li&gt;Promote and encourage a healthier lifestyle in accordance with Bupa’s current clinical policies&lt;/li&gt;&lt;li&gt;Carry out clinical testing including; body composition analysis, spirometry, heart rate monitoring, gas analysis, diabetes blood test markers, blood pressure measurement, cholesterol profiling, anaemia blood test markers, electrocardiograms, audiometry, functional movement screening.&lt;/li&gt;&lt;li&gt;Create individual lifestyle action plans using motivational interviewing techniques to promote behaviour change.&lt;/li&gt;&lt;li&gt;Post assessment calls to support positive change and actions plans.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Key Skills / Qualifications Needed For This Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Educated to degree level or equivalent in exercise physiology/sports science/ nutrition essential&lt;/li&gt;&lt;li&gt;Customer facing experience essential&lt;/li&gt;&lt;li&gt;Experience of performing measurement or assessment in a health and fitness or medical environment would be desirable&lt;/li&gt;&lt;li&gt;Accuracy in information recording and working within clinical guidelines&lt;/li&gt;&lt;li&gt;Ability to build rapport with customers, tailoring your approach to individuals&lt;/li&gt;&lt;li&gt;Empathy and ability to motivate customers to make positive health changes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.&lt;br&gt;&lt;br&gt;Joining Bupa in this role you will receive the following benefits and more:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell&lt;/li&gt;&lt;li&gt;Enhanced pension and life insurance&lt;/li&gt;&lt;li&gt;Bupa health insurance as a benefit in kind&lt;/li&gt;&lt;li&gt;Option to join dental insurance scheme at a discounted rate&lt;/li&gt;&lt;li&gt;Access to our Digital GP platform on you mobile&lt;/li&gt;&lt;li&gt;Emotional wellbeing support&lt;/li&gt;&lt;li&gt;Access to family mental health line&lt;/li&gt;&lt;li&gt;Financial wellbeing channels&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Bupa?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.&lt;br&gt;&lt;br&gt;We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.&lt;br&gt;&lt;br&gt;Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.&lt;br&gt;&lt;br&gt;If you require information regarding this role in an alternative format, please email: careers@bupa.com&lt;br&gt;&lt;br&gt;If you would like more information on the role or would like to discuss other opportunities suited to your skills and experience, please contact adele.orchard@bupa.com&lt;br&gt;&lt;br&gt;&lt;strong&gt;Time Type&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Full time&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Area&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Clinical Services&lt;br&gt;&lt;br&gt;Locations:&lt;br&gt;&lt;br&gt;Clinics - Milton Keynes

Health Advisor

You need 10+ years in contract/commercial management, relevant qualifications, strong leadership skills, legislative knowledge, financial acumen, and excellent communication. Australian Citizen required.

You will drive growth initiatives, manage contracts, oversee performance frameworks, ensure compliance, maintain relationships, and implement risk strategies while delivering industry insights.

Government & Politics

<div><p><b>The Opportunity</b></p><p>
We are seeking an experienced and strategic General Manager &ndash; Commercial and Contracting to oversee and drive the commercial performance of ADF Health Services (ADFHS), encompassing ADF, Department of Veterans Affairs (DVA), and Open Arms (OA). In this pivotal role, you will lead and optimise the commercial outcomes across our portfolio, guiding strategic initiatives, and fostering innovation to improve business performance. This is an exciting opportunity to make a significant impact in the healthcare sector while managing critical contracts and relationships.</p><p><b>
Making an Impact at Bupa</b></p><p>
We are seeking someone with significant experience in senior commercial or contract management, particularly within healthcare or large-scale government contracts. You will have a strong ability to manage complex contracts, foster relationships with key stakeholders, and drive commercial success across a diverse portfolio. Your strategic mindset and leadership skills will be key in ensuring we deliver optimal outcomes for the ADFHS business.</p><p>
You will add value by:</p><ul><li>
Develop and execute growth initiatives for the portfolio, maximising commercial outcomes and aligning with the company&rsquo;s broader strategy.</li><li>
Collaborate with the ADF Director to implement optimisation strategies across the ADF portfolio.</li><li>
Oversee the ADFHS Contract, Subcontractor Contracts, and agreements with Joint Health Command (JHC) to ensure commercial viability and success.</li><li>
Build and maintain strong relationships with JHC, subcontractors, internal teams, health insurance business stakeholders, and industry groups.</li><li>
Exercise high-level commercial judgment in managing financial, contractual, and commercial requirements, ensuring quality and financial outcomes.</li><li>
Provide executive oversight and direction in the re-tendering process of existing contracts and the bidding for new government contracts, ensuring alignment with organizational goals and competitive positioning.</li><li>
Lead the development, monitoring, and management of performance frameworks for financial and operational contract performance.</li><li>
Ensure all contracts comply with legal, regulatory, and company standards, working closely with the Legal team.</li><li>
Monitor, report, and analyse contract adherence and performance, ensuring governance and alignment with contract terms, managing improvements and required changes.</li><li>
Implement risk mitigation and planning strategies, focusing on contract adherence and proactive resolution of issues with subcontractors.</li><li>
Provide industry insights to stakeholders, ensuring a seamless, customer-focused, and financially sound approach to contract management</li></ul><p></p><p><b><br>
About You</b></p><p>
To succeed in this role, you will have:</p><ul><li>
Tertiary qualifications in Law, Business or Finance, with post-graduate qualifications or an MBA highly regarded.</li><li>
Relevant professional qualifications coupled with professional association and memberships.</li><li>
10+ years contract and commercial management or relevant business experience within government, medical, pharmaceutical industry or healthcare services.</li><li>
Significant experience in a business leadership role, with proven success in commercial management, people leadership, stakeholder management and team development skills</li><li>
Excellent written communication skills and proven experience in writing board reports, member customer communications and internal communications.</li><li>
Legislative understanding of the National Health Act, Privacy Act (Commonwealth) or other relevant</li></ul><div>
legislation as applicable.</div><ul><li>
A high level of contract, financial and commercial acumen, with proven experience in successfully managing commercial contracts (including negotiations), financial and operational performance</li><li>
Prior experience within a customer-centric and high performing environment, focused on delivering exceptional value to customers and for our business.</li><li>
Exceptional negotiating and management skills with the ability to influence and persuade through highly</li><li>
Expert stakeholder management and relationship development skills, underpinned by strategy and execution</li></ul><p></p><p><i><br>
This is a Security Cleared Position. The successful candidate must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance.</i></p><p><b>
What&rsquo;s In it for you?</b></p><p>
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people&rsquo;s health, wellbeing, and futures.</p><p>
Through the Viva Healthier and Happier program, we&rsquo;re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.</p><p>
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers</p><p>
To obtain a copy of the Position Description or to discuss this opportunity, please contact Khela Hutchinson (Talent Acquisition Partner). To apply, please do so via the 'apply' button above.</p><p><i>
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.</i></p></div>

The Opportunity
We are seeking an experienced and strategic General Manager – Commercial and Contracting to oversee and drive the commercial performance of ADF Health Services (ADFHS), encompassing ADF, Department of Veterans Affairs (DVA), and Open Arms (OA). In this pivotal role, you will lead and optimise the commercial outcomes across our portfolio, guiding strategic initiatives, and fostering innovation to improve business performance. This is an exciting opportunity to make a significant impact in the healthcare sector while managing critical contracts and relationships.
Making an Impact at Bupa
We are seeking someone with significant experience in senior commercial or contract management, particularly within healthcare or large-scale government contracts. You will have a strong ability to manage complex contracts, foster relationships with key stakeholders, and drive commercial success across a diverse portfolio. Your strategic mindset and leadership skills will be key in ensuring we deliver optimal outcomes for the ADFHS business.
You will add value by:
Develop and execute growth initiatives for the portfolio, maximising commercial outcomes and aligning with the company’s broader strategy.
Collaborate with the ADF Director to implement optimisation strategies across the ADF portfolio.
Oversee the ADFHS Contract, Subcontractor Contracts, and agreements with Joint Health Command (JHC) to ensure commercial viability and success.
Build and maintain strong relationships with JHC, subcontractors, internal teams, health insurance business stakeholders, and industry groups.
Exercise high-level commercial judgment in managing financial, contractual, and commercial requirements, ensuring quality and financial outcomes.
Provide executive oversight and direction in the re-tendering process of existing contracts and the bidding for new government contracts, ensuring alignment with organizational goals and competitive positioning.
Lead the development, monitoring, and management of performance frameworks for financial and operational contract performance.
Ensure all contracts comply with legal, regulatory, and company standards, working closely with the Legal team.
Monitor, report, and analyse contract adherence and performance, ensuring governance and alignment with contract terms, managing improvements and required changes.
Implement risk mitigation and planning strategies, focusing on contract adherence and proactive resolution of issues with subcontractors.
Provide industry insights to stakeholders, ensuring a seamless, customer-focused, and financially sound approach to contract management
About You
To succeed in this role, you will have:
Tertiary qualifications in Law, Business or Finance, with post-graduate qualifications or an MBA highly regarded.
Relevant professional qualifications coupled with professional association and memberships.
10+ years contract and commercial management or relevant business experience within government, medical, pharmaceutical industry or healthcare services.
Significant experience in a business leadership role, with proven success in commercial management, people leadership, stakeholder management and team development skills
Excellent written communication skills and proven experience in writing board reports, member customer communications and internal communications.
Legislative understanding of the National Health Act, Privacy Act (Commonwealth) or other relevant
legislation as applicable.
A high level of contract, financial and commercial acumen, with proven experience in successfully managing commercial contracts (including negotiations), financial and operational performance
Prior experience within a customer-centric and high performing environment, focused on delivering exceptional value to customers and for our business.
Exceptional negotiating and management skills with the ability to influence and persuade through highly
Expert stakeholder management and relationship development skills, underpinned by strategy and execution
This is a Security Cleared Position. The successful candidate must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance.
What’s In it for you?
We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.
Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.
To learn more about working at Bupa please visit our website: www.bupa.com.au/careers
To obtain a copy of the Position Description or to discuss this opportunity, please contact Khela Hutchinson (Talent Acquisition Partner). To apply, please do so via the 'apply' button above.
Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

General Manager – Commercial and Contracting - Bupa

General Manager – Commercial and Contracting

You must be a health professional with extensive clinical governance experience, strong analytical skills, and effective stakeholder management. Postgraduate qualifications and a passion for quality improvement are desirable. Security clearance required.

You will oversee credentialing governance, provide clinical input, support compliance processes, maintain system integrity, build relationships across teams, and ensure adherence to clinical standards.

Sydney

Brisbane

<div><p>A full time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team. This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.</p><p></p><p>
The Credentialing SME is responsible for providing expert guidance and support in all aspects of the ADFHSC on base credentialing processes and standards. This role ensures that credentialing and compliance activities adhere to regulatory, contractual and organisational requirements. The Credentialing SME collaborates with other ADFHSC teams to ensure service delivery and credentialing is efficient, accurate and compliant. The Credentialing SME plays a crucial role in mitigating risks associated with credentialing and ensuring that appropriately credentialed Health Practitioners are employed.</p><p></p><p><b>
How will I help?</b></p><p>
Key accountabilities include but are not limited to:</p><ul><li>
Responsible for key governance activities relating to on-base credentialing for both onboarding and ongoing requirements, escalation of clinical credentialing matters and support to Service Delivery teams.</li><li>
Provision of clinical input into all credentialing activities for on-base workforce including daily credential checks and input into waivers/exemptions/endorsements.</li><li>
Play an integral role in the Compliance Response Team in supporting the Compliance Incident Notification process for any clinical requirements.</li><li>
Act as a proactive change leader to ensure the integrity of all credentialing systems is maintained</li><li>
Establish good working relationships with all business services and other central functions to ensure clinical credentialing and risk awareness and developments are communicated</li><li>
Ensure business alignment and adherence to industry standards and requirements within the Bupa clinical governance, risk management and compliance framework particularly relating to clinical credentialing</li></ul><p></p><p><b>
What&rsquo;s in it for me?</b></p><p>
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you&rsquo;ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.</p><p><b>
Perk highlights:
</b></p><ul><li>Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.</li><li>
A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.</li></ul><p></p><p><b>
What do I need?</b></p><ul><li>
You will be a Health Professional/allied health practitioner with extensive experience in Clinical Governance, Quality and Risk Management experience.</li><li>
Post Graduate qualifications or working towards i.e., Quality Management, Health Administration, Clinical Governance or similar will be highly desirable.</li><li>
Demonstrated ability to build and refine operational processes particularly those relating to quality and safety.</li><li>
Proven ability to develop and implement frameworks, drive outcomes and ultimately delivery programs of work.</li><li>
Strong conceptual, analytical, problem solving and strategic planning/thinking ability.</li><li>
Excellent communication and stakeholder management skills</li><li>
Experience implementing organisational wide quality improvement initiatives and influencing teams in building a high-quality improvement culture.</li><li>
A passion for innovative thinking!</li></ul><ul><li>
Strong interpersonal skills with a demonstrated ability to engage with a range of key stakeholders to work in partnership with service delivery teams to achieve outcomes</li><li><b>
This is a Security Cleared Position. The occupant must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance
</b></li></ul><p></p><p><b>About Bupa
</b></p><p>Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.</p><p>
 ADF Health Services Contract (ADFHS) provides integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes a health professional workforce to complement the existing ADF and Australian Public Service (APS) health workforce in providing health services to Defence personnel, along with pathology, imaging and radiology, rehabilitation, mental health, hospital, specialist, allied health and other off base services enabled by Bupa network and systems.</p><p>
As part of the ADFHS, Bupa also provide health support to the Department of Veterans&rsquo; Affairs (DVA). This includes but is not limited to; providing a national network of Bupa health professionals to provide clinical advice, communication, and quality assurance activities to DVA Health and Compensation branches, as well as health assessment and mental health services to Veterans. Additionally, Bupa also provide a Veterans &amp; Families Counselling service for veterans and their families through the Open Arms programme.</p><p></p><p>
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.</p></div>

A full time, permanent opportunity has become available in our ADF Health Services Contract (ADFHS) Clinical Governance Team. This is a hybrid role and can be based from our Melbourne, Sydney or Brisbane office locations when not working from home.
The Credentialing SME is responsible for providing expert guidance and support in all aspects of the ADFHSC on base credentialing processes and standards. This role ensures that credentialing and compliance activities adhere to regulatory, contractual and organisational requirements. The Credentialing SME collaborates with other ADFHSC teams to ensure service delivery and credentialing is efficient, accurate and compliant. The Credentialing SME plays a crucial role in mitigating risks associated with credentialing and ensuring that appropriately credentialed Health Practitioners are employed.
How will I help?
Key accountabilities include but are not limited to:
Responsible for key governance activities relating to on-base credentialing for both onboarding and ongoing requirements, escalation of clinical credentialing matters and support to Service Delivery teams.
Provision of clinical input into all credentialing activities for on-base workforce including daily credential checks and input into waivers/exemptions/endorsements.
Play an integral role in the Compliance Response Team in supporting the Compliance Incident Notification process for any clinical requirements.
Act as a proactive change leader to ensure the integrity of all credentialing systems is maintained
Establish good working relationships with all business services and other central functions to ensure clinical credentialing and risk awareness and developments are communicated
Ensure business alignment and adherence to industry standards and requirements within the Bupa clinical governance, risk management and compliance framework particularly relating to clinical credentialing
What’s in it for me?
As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home arrangements, you’ll be challenged and encouraged to innovate. You will partner with colleagues who are dedicated to delivering exceptional experiences. We respect and consider everyone, knowing your difference will make the difference.
Perk highlights:
Discount on our health insurance, travel, car, home, contents and pet insurance products as well as discounts when you attend a Bupa Dental clinic or purchase glasses from a Bupa Optical store.
A dedicated internal wellbeing team provides you with a range of services, such as a global resilience program, regular training opportunities on a range of wellbeing topics and access to a variety of wellbeing discounts.
What do I need?
You will be a Health Professional/allied health practitioner with extensive experience in Clinical Governance, Quality and Risk Management experience.
Post Graduate qualifications or working towards i.e., Quality Management, Health Administration, Clinical Governance or similar will be highly desirable.
Demonstrated ability to build and refine operational processes particularly those relating to quality and safety.
Proven ability to develop and implement frameworks, drive outcomes and ultimately delivery programs of work.
Strong conceptual, analytical, problem solving and strategic planning/thinking ability.
Excellent communication and stakeholder management skills
Experience implementing organisational wide quality improvement initiatives and influencing teams in building a high-quality improvement culture.
A passion for innovative thinking!
Strong interpersonal skills with a demonstrated ability to engage with a range of key stakeholders to work in partnership with service delivery teams to achieve outcomes
This is a Security Cleared Position. The occupant must be an Australian Citizen and must be eligible to obtain and uphold a Baseline Security Clearance
About Bupa
Bupa is an international healthcare group which has a purpose to deliver longer, healthier, happier lives and making a better world for more than 70 years. In Australia and New Zealand, Bupa assists more than 5 million customers through a broad range of health and care services including health insurance, aged care, rehabilitation, dental, optical, medical, hearing and medical visa services.
 ADF Health Services Contract (ADFHS) provides integrated and seamless end-to-end health support to 85,000 Australia Defence Force (ADF) personnel across 59 facilities. This includes a health professional workforce to complement the existing ADF and Australian Public Service (APS) health workforce in providing health services to Defence personnel, along with pathology, imaging and radiology, rehabilitation, mental health, hospital, specialist, allied health and other off base services enabled by Bupa network and systems.
As part of the ADFHS, Bupa also provide health support to the Department of Veterans’ Affairs (DVA). This includes but is not limited to; providing a national network of Bupa health professionals to provide clinical advice, communication, and quality assurance activities to DVA Health and Compensation branches, as well as health assessment and mental health services to Veterans. Additionally, Bupa also provide a Veterans & Families Counselling service for veterans and their families through the Open Arms programme.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Bupa

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