We provide kitchen infrastructure and software that empower food & beverage operators to expand their operations with minimal upfront capital and time.

Real Estate

CloudKitchens

You need 2-4 years in sales, customer success, or account management, including 1 year in a leadership role. Strong leadership, goal-focus, and data skills are essential, plus B2B experience preferred.

You will lead a team, drive customer acquisition, manage pipelines, onboard clients, ensure retention, identify upsell opportunities, provide product feedback, analyze metrics, and handle escalations.

Customer Relations

Sales & Business Development

Toronto

Role Overview We are seeking an experienced and dynamic Account Manager Team Lead to join our team at Otter. In this role, you will lead a team of Account Managers while also handling your own portfolio of 100+ active operator accounts. You'll be responsible for guiding and mentoring team members to achieve individual and team sales goals, while also driving customer engagement, retention, and monetization. This is a great opportunity for someone with leadership experience in sales or customer success who is passionate about customer outcomes and team development. Key Responsibilities * Team Leadership & Mentorship: Lead a team of Account Managers, providing guidance, support, and mentorship to help them succeed in acquiring, managing, and growing customer accounts. Foster a collaborative and high-performance team culture. * Customer Acquisition & Sales: Conduct high-quality outbound outreach to prospective customers from company-provided or self-sourced leads. Apply value-based selling techniques to close deals and grow our customer base. Support the team in achieving individual and collective sales targets. * Pipeline & Account Management: Oversee and manage the team’s customer pipeline in Salesforce. Provide insights and reports on team performance and sales goals. Achieve monthly sales targets for acquiring new customers and growing the team’s book of business. * Customer Education & Activation: Ensure your team successfully onboard new customers, equipping them with the knowledge and tools to maximize early lifecycle performance. * Customer Retention & Engagement: Oversee your team’s management of 100+ active customers, ensuring they maintain strong operational performance and continue to extract value from the product. * Revenue Growth: Identify opportunities for upselling and cross-selling to high-performing customers. Ensure the team is consistently working to grow revenue and expand the customer base. * Product Feedback & Evolution: Act as a bridge between customers and the product team, capturing feedback and ensuring the customer’s voice is heard in product development. * Process & Analytics: Ensure the team follows internal processes for driving customer success. Use analytics tools (Google Sheets/Excel) to monitor customer success metrics, track team performance, and identify areas for improvement. * Escalations & Advocacy: Lead the team in handling customer escalations that could not be resolved by onboarding or support teams, ensuring customer needs are advocated for and addressed in a timely manner. Required Skills & Qualifications * Education: Bachelor’s degree preferred, but not required. * Experience: 2-4 years of relevant work experience, including at least 1 year in a leadership or team lead role. Experience in sales, customer success, or account management is required. Prior experience leading a team in the restaurant, food, SaaS, or tech industries is a plus. * Competencies: * Leadership & Coaching: Ability to lead by example and inspire a team to exceed performance goals. * Hustle & Resilience: Ability to thrive in a fast-paced, goal-oriented environment while supporting and motivating others. * Goal-Driven: Strong focus on achieving sales targets and customer satisfaction goals for both the team and individual contributors. * Customer-Obsessed: Passion for helping customers achieve success and fostering long-term relationships. * Analytically-Inclined: Comfortable working with data (Google Sheets/Excel) to interpret customer and team performance metrics. * Commercial Acumen: Ability to drive business value through strong customer relationships and team performance. * Preferred Experience: * B2B sales, customer success, or account management experience in a fast-paced industry. * Familiarity with Salesforce or similar CRM systems. * Experience with managing or mentoring a team to achieve business goals is highly preferred. * Experience with customer-facing data (basic spreadsheets or analytics) is a plus.

Role OverviewWe are seeking an experienced and dynamic Account Manager Team Lead to join our team at Otter. In this role, you will lead a team of Account Managers while also handling your own portfolio of 100+ active operator accounts. You'll be responsible for guiding and mentoring team members to achieve individual and team sales goals, while also driving customer engagement, retention, and monetization. This is a great opportunity for someone with leadership experience in sales or customer success who is passionate about customer outcomes and team development.Key Responsibilities * Team Leadership & Mentorship: Lead a team of Account Managers, providing guidance, support, and mentorship to help them succeed in acquiring, managing, and growing customer accounts. Foster a collaborative and high-performance team culture. * Customer Acquisition & Sales: Conduct high-quality outbound outreach to prospective customers from company-provided or self-sourced leads. Apply value-based selling techniques to close deals and grow our customer base. Support the team in achieving individual and collective sales targets. * Pipeline & Account Management: Oversee and manage the team’s customer pipeline in Salesforce. Provide insights and reports on team performance and sales goals. Achieve monthly sales targets for acquiring new customers and growing the team’s book of business. * Customer Education & Activation: Ensure your team successfully onboard new customers, equipping them with the knowledge and tools to maximize early lifecycle performance. * Customer Retention & Engagement: Oversee your team’s management of 100+ active customers, ensuring they maintain strong operational performance and continue to extract value from the product. * Revenue Growth: Identify opportunities for upselling and cross-selling to high-performing customers. Ensure the team is consistently working to grow revenue and expand the customer base. * Product Feedback & Evolution: Act as a bridge between customers and the product team, capturing feedback and ensuring the customer’s voice is heard in product development. * Process & Analytics: Ensure the team follows internal processes for driving customer success. Use analytics tools (Google Sheets/Excel) to monitor customer success metrics, track team performance, and identify areas for improvement. * Escalations & Advocacy: Lead the team in handling customer escalations that could not be resolved by onboarding or support teams, ensuring customer needs are advocated for and addressed in a timely manner.      Required Skills & Qualifications * Education: Bachelor’s degree preferred, but not required. * Experience: 2-4 years of relevant work experience, including at least 1 year in a leadership or team lead role. Experience in sales, customer success, or account management is required. Prior experience leading a team in the restaurant, food, SaaS, or tech industries is a plus. * Competencies:    * Leadership & Coaching: Ability to lead by example and inspire a team to exceed performance goals.    * Hustle & Resilience: Ability to thrive in a fast-paced, goal-oriented environment while supporting and motivating others.    * Goal-Driven: Strong focus on achieving sales targets and customer satisfaction goals for both the team and individual contributors.    * Customer-Obsessed: Passion for helping customers achieve success and fostering long-term relationships.    * Analytically-Inclined: Comfortable working with data (Google Sheets/Excel) to interpret customer and team performance metrics.    * Commercial Acumen: Ability to drive business value through strong customer relationships and team performance. * Preferred Experience:    * B2B sales, customer success, or account management experience in a fast-paced industry.    * Familiarity with Salesforce or similar CRM systems.    * Experience with managing or mentoring a team to achieve business goals is highly preferred.    * Experience with customer-facing data (basic spreadsheets or analytics) is a plus.

Team Lead, Account Management - Toronto - CloudKitchens

Team Lead, Account Management - Toronto

You should have a Bachelor’s in Law, 3+ years in Employee Relations, UK/EMEA ER experience, strong communication skills, knowledge of workplace investigations, and thrive in a fast-paced environment.

You will resolve ER issues, advise on investigations and performance, analyze evidence, liaise with teams, manage vendor invoices, and conduct investigations when needed.

Legal

People, HR & Administration

London

Who We Are CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. What You’ll Do * Assist managers and HR BPs in resolving ER issues across EMEA and APAC, * Advise on investigations, performance issues, grievances, disciplinary actions, accommodations, and appeals, ensuring fair and business-focused outcomes. * Conduct searches and data collection through investigation forensics processes and procedures developed. * Acts as a liaison from ER/HR to partner teams regarding feedback collection, process improvement, data collection, casework, and project work. * Collecting, analyzing, and summarizing evidence during the course of workplace investigations. * Potentially conducting low-level investigations or investigation interviews if the need arises. * Managing invoice process and partnerships with vendors. * May also perform other duties as appropriate to the skill, experience, and needs of the company What We’re Looking For * Bachelor’s Degree in Law is preferred. * Min 3 years of experience in Employee Relations, Human resources, or relevant work experience. * Extensive UK and EMEA experience in ER topics, with a preference for experience in Employment and Labor Law * Strong written and verbal skills. * Understanding of and experience with workplace investigations and workplace investigators. * Understanding and experience with relevant privacy, employee relations principles, and neutral investigation processes. * Ability to work at a fast pace with high levels of responsiveness. Why join us * Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. * Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. * Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. What Else You Need To Know This is role will be based at our London head office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team. Looking forward to sharing more about a Career of Substance at CloudKitchens, Ready to join us as we serve those who serve others? Benefits Competitive basic salary depending on experience Company Bonus MacBook Laptop Monthly mobile phone allowance Pension Plan, Private Medical Cover, Dental Cover 25 days annual leave plus bank holidays You Have/Are: Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable Hustler - bold, hard-working and an inner drive to hit targets Adaptability - you’re highly flexible and responsive to changing external conditions Communicator - creative, innovative, strategic

Who We AreCloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.What You’ll Do * Assist managers and HR BPs in resolving ER issues across EMEA and APAC, * Advise on investigations, performance issues, grievances, disciplinary actions, accommodations, and appeals, ensuring fair and business-focused outcomes. * Conduct searches and data collection through investigation forensics processes and procedures developed. * Acts as a liaison from ER/HR to partner teams regarding feedback collection, process improvement, data collection, casework, and project work. * Collecting, analyzing, and summarizing evidence during the course of workplace investigations. * Potentially conducting low-level investigations or investigation interviews if the need arises. * Managing invoice process and partnerships with vendors. * May also perform other duties as appropriate to the skill, experience, and needs of the company      What We’re Looking For * Bachelor’s Degree in Law is preferred. * Min 3 years of experience in Employee Relations, Human resources, or relevant work experience. * Extensive UK and EMEA experience in ER topics, with a preference for experience in Employment and Labor Law * Strong written and verbal skills. * Understanding of and experience with workplace investigations and workplace investigators. * Understanding and experience with relevant privacy, employee relations principles, and neutral investigation processes. * Ability to work at a fast pace with high levels of responsiveness.      Why join us * Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. * Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. * Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.      What Else You Need To KnowThis is role will be based at our London head office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team. Looking forward to sharing more about a Career of Substance at CloudKitchens,Ready to join us as we serve those who serve others?BenefitsCompetitive basic salary depending on experienceCompany BonusMacBook LaptopMonthly mobile phone allowancePension Plan, Private Medical Cover, Dental Cover25 days annual leave plus bank holidaysYou Have/Are:Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachableHustler - bold, hard-working and an inner drive to hit targetsAdaptability - you’re highly flexible and responsive to changing external conditionsCommunicator - creative, innovative, strategic

Employee Relations Specialist - CloudKitchens

&lt;strong&gt;Who We Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.&lt;br&gt;&lt;br&gt;We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.&lt;br&gt;&lt;br&gt;We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Assist managers and HR BPs in resolving ER issues across EMEA and APAC,&lt;/li&gt;&lt;li&gt;Advise on investigations, performance issues, grievances, disciplinary actions, accommodations, and appeals, ensuring fair and business-focused outcomes.&lt;/li&gt;&lt;li&gt;Conduct searches and data collection through investigation forensics processes and procedures developed. &lt;/li&gt;&lt;li&gt;Acts as a liaison from ER/HR to partner teams regarding feedback collection, process improvement, data collection, casework, and project work. &lt;/li&gt;&lt;li&gt;Collecting, analyzing, and summarizing evidence during the course of workplace investigations. &lt;/li&gt;&lt;li&gt;Potentially conducting low-level investigations or investigation interviews if the need arises. &lt;/li&gt;&lt;li&gt;Managing invoice process and partnerships with vendors.&lt;/li&gt;&lt;li&gt;May also perform other duties as appropriate to the skill, experience, and needs of the company&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We’re Looking For&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s Degree in Law is preferred. &lt;/li&gt;&lt;li&gt;Min 3 years of experience in Employee Relations, Human resources, or relevant work experience. &lt;/li&gt;&lt;li&gt;Extensive UK and EMEA experience in ER topics, with a preference for experience in Employment and Labor Law&lt;/li&gt;&lt;li&gt;Strong written and verbal skills. &lt;/li&gt;&lt;li&gt;Understanding of and experience with workplace investigations and workplace investigators. &lt;/li&gt;&lt;li&gt;Understanding and experience with relevant privacy, employee relations principles, and neutral investigation processes. &lt;/li&gt;&lt;li&gt;Ability to work at a fast pace with high levels of responsiveness. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why join us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. &lt;/li&gt;&lt;li&gt;Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. &lt;/li&gt;&lt;li&gt;Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What Else You Need To Know&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This is role will be based at our London head office. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team. Looking forward to sharing more about a Career of Substance at CloudKitchens,&lt;br&gt;&lt;br&gt;&lt;strong&gt;Ready to join us as we serve those who serve others? &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Competitive basic salary depending on experience&lt;br&gt;&lt;br&gt;Company Bonus&lt;br&gt;&lt;br&gt;MacBook Laptop&lt;br&gt;&lt;br&gt;Monthly mobile phone allowance&lt;br&gt;&lt;br&gt;Pension Plan, Private Medical Cover, Dental Cover&lt;br&gt;&lt;br&gt;25 days annual leave plus bank holidays&lt;br&gt;&lt;br&gt;&lt;strong&gt;You Have/Are:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Curiosity - an insatiable appetite to understand customers’ challenges; a lifelong learner, coachable&lt;br&gt;&lt;br&gt;Hustler - bold, hard-working and an inner drive to hit targets&lt;br&gt;&lt;br&gt;Adaptability - you’re highly flexible and responsive to changing external conditions&lt;br&gt;&lt;br&gt;Communicator - creative, innovative, strategic

CloudKitchens

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