Scaleup

Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across a multiple channels; email, live chat, voice, social media. Includes all relevant support tools such as ticketing, live chat, CRM, and knowledgebase. 

Clients for Deskpro have come from a range of industries. Some of the more well known include:

Microsoft, Siemens, P&G, Vodafone, HMRC, CapitalOne, Panasonic, NHS, Valve, Brown University, Hotel Chocolat, Garmin, Team USA, Arrow, Pure, Xerox, 1&1, Booz Allen Hamilton, US Department of Defence. 

Some of the awesome benefits of working at Deskpro

- We are a friendly startup-team based in central Wimbledon, 3 minutes walk from the mainline train-station.
- Fantastic transport links (train, District and Northern line tubes, buses, trams), all within 3 minutes walk.
- 2 minute walk from shops, restaurants, pubs and gyms.
- Lovely new offices, BBQs in the summer, team Monday breakfasts and Friday lunches. Unlimited coffee, tea, soft drinks and snacks and beers for Friday afternoon.
- A mixture of autonomy over your role and real responsibilities to the team and business.
- Competitive salaries and company bonus scheme.
- Your choice of computer equipment.
- Bike storage, Parking options, Pension Scheme

Technology

Deskpro

You should have security/compliance experience, knowledge of standards like SOC 2 and GDPR, policy development skills, risk assessment ability, tech familiarity, strong communication, and relevant certifications.

You will manage security policies, ensure compliance, assess risks, conduct audits, engage with clients, respond to incidents, train employees, collaborate with teams, and stay updated on security trends.

Legal

IT & Cybersecurity

London

<div>
 Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.
 We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.
 Responsibilities:
 <ul>
 <li>Manage all existing security and compliance security policies, practices, procedures and systems</li>
 <li>Where required, develop and implement additional security policies, practices and procedures</li>
 <li>Ensure compliance with relevant industry standards and regulations</li>
 <li>Monitor and assess potential security risks and vulnerabilities</li>
 <li>Design and implement security controls, including authentication, encryption, and access controls</li>
 <li>Perform regular security audits and vulnerability assessments</li>
 <li>Engage with customers and prospects regarding custom security and compliance requests</li>
 <li>Conduct security incident response and investigations</li>
 <li>Educate and train employees on security best practices</li>
 <li>Maintain awareness of emerging security threats and solutions</li>
 <li>Collaborate with cross-functional teams to implement security measures</li>
 <li>Stay up-to-date with industry trends and best practices in security and compliance</li>
 </ul>
 Requirements
 <ul>
 <li>Proven experience in a similar role, with a focus on security and compliance</li>
 <li>Deep knowledge of relevant industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA)</li>
 <li>Strong understanding of security principles, technologies, and best practices</li>
 <li>Experience in developing and implementing security policies and procedures</li>
 <li>Familiarity with security tools and technologies, such as intrusion detection systems, firewalls, and data encryption</li>
 <li>Ability to assess and mitigate security risks</li>
 <li>Excellent communication and interpersonal skills</li>
 <li>Ability to work independently and collaboratively in a fast-paced environment</li>
 <li>Attention to detail and strong analytical skills</li>
 <li>Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus</li>
 </ul>
 Benefits
 Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).
</div>


 Deskpro, a leading provider of help desk software, is seeking a Security and Compliance Manager to join our team. As a Security and Compliance Manager at Deskpro, you will be responsible for ensuring the security and compliance of our software and systems, as well as implementing and enforcing policies and procedures to safeguard sensitive data.
 We take security seriously, and we work with many enterprise and government clients. In this role, you will have the opportunity to make an impact and contribute to the continued success of Deskpro as a trusted provider of secure help desk solutions.
  Responsibilities:
 
  Manage all existing security and compliance security policies, practices, procedures and systems
  Where required, develop and implement additional security policies, practices and procedures
  Ensure compliance with relevant industry standards and regulations
  Monitor and assess potential security risks and vulnerabilities
  Design and implement security controls, including authentication, encryption, and access controls
  Perform regular security audits and vulnerability assessments
  Engage with customers and prospects regarding custom security and compliance requests
  Conduct security incident response and investigations
  Educate and train employees on security best practices
  Maintain awareness of emerging security threats and solutions
  Collaborate with cross-functional teams to implement security measures
  Stay up-to-date with industry trends and best practices in security and compliance
 
 Requirements
 
  Proven experience in a similar role, with a focus on security and compliance
  Deep knowledge of relevant industry standards and regulations (e.g., SOC 2, ISO 27001, GDPR, HIPAA)
  Strong understanding of security principles, technologies, and best practices
  Experience in developing and implementing security policies and procedures
  Familiarity with security tools and technologies, such as intrusion detection systems, firewalls, and data encryption
  Ability to assess and mitigate security risks
  Excellent communication and interpersonal skills
  Ability to work independently and collaboratively in a fast-paced environment
  Attention to detail and strong analytical skills
  Relevant certifications (e.g., CISSP, CISM, CRISC) are a plus
 
 Benefits
 Competitive benefits package including stock options. Specifics will be dependent on location (either London, UK or Austin, TX, USA).


Deskpro

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