Large

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

Technology

Dialpad

On a mission to completely transform the way the world works together.

You need 5+ years in SaaS, telecommunications knowledge, C-level interaction skills, strong communication, time management, cross-departmental collaboration, and analytical problem-solving abilities. Travel required.

You will build relationships, lead post-sales activities, drive customer adoption, conduct reviews, manage escalations, and ensure alignment with customer goals while maximizing value from the solutions.

Customer Relations

Sales & Business Development

Denver

About Dialpad Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more. About The Team Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. Your role As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction. Who You Are First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes. This position reports to our Manager of Customer Success and has the opportunity to be based in one of Dialpad’s North American Hubs. What You’ll Do * Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. * Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. * Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. * Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. * Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills You’ll Bring * Minimum 5+ years experience working at a SaaS company. * Experience working with and general knowledge of Telecommunications and Contact Center space preferred. * Experience and comfort interacting with and influencing C-level executives. * Strong presentation, meeting facilitation, and written communication skills. * Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. * Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. * Ability to work cross departmentally. * Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. * Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. * Willingness to travel to customer locations and team offsites. Dialpad Benefits And Perks Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range $90,200—$111,267 USD Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadDialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.About The TeamDialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.Your roleAs a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.Who You AreFirst and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.This position reports to our Manager of Customer Success and has the opportunity to be based in one of Dialpad’s North American Hubs.What You’ll Do * Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. * Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. * Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. * Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. * Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.      Skills You’ll Bring * Minimum 5+ years experience working at a SaaS company. * Experience working with and general knowledge of Telecommunications and Contact Center space preferred. * Experience and comfort interacting with and influencing C-level executives. * Strong presentation, meeting facilitation, and written communication skills. * Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. * Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. * Ability to work cross departmentally. * Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. * Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. * Willingness to travel to customer locations and team offsites.      Dialpad Benefits And PerksBenefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!Professional developmentDialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.Colorado Salary Range$90,200—$111,267 USDCultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.CompensationTeamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.Diversity, Equity, and Inclusion (DEI) at DialpadAt Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Customer Success Manager - Dialpad

&lt;strong&gt;About Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Customer Success Manager, you’ll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization. You’ll be in charge of understanding customer requirements, driving adoption and retention, and ensuring ongoing satisfaction.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Who You Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.&lt;br&gt;&lt;br&gt;This position reports to our Manager of Customer Success and has the opportunity to be based in one of Dialpad’s North American Hubs.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.&lt;/li&gt;&lt;li&gt;Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.&lt;/li&gt;&lt;li&gt;Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. &lt;/li&gt;&lt;li&gt;Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.&lt;/li&gt;&lt;li&gt;Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills You’ll Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Minimum 5+ years experience working at a SaaS company.&lt;/li&gt;&lt;li&gt;Experience working with and general knowledge of Telecommunications and Contact Center space preferred.&lt;/li&gt;&lt;li&gt;Experience and comfort interacting with and influencing C-level executives.&lt;/li&gt;&lt;li&gt;Strong presentation, meeting facilitation, and written communication skills.&lt;/li&gt;&lt;li&gt;Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.&lt;/li&gt;&lt;li&gt;Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.&lt;/li&gt;&lt;li&gt;Ability to work cross departmentally.&lt;/li&gt;&lt;li&gt;Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.&lt;/li&gt;&lt;li&gt;Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.&lt;/li&gt;&lt;li&gt;Willingness to travel to customer locations and team offsites.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Dialpad Benefits And Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Professional development&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;br&gt;&lt;br&gt;For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;em&gt;target &lt;/em&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;br&gt;&lt;br&gt;Colorado Salary Range&lt;br&gt;&lt;br&gt;$90,200—$111,267 USD&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Dialpad, we are passionate about &lt;strong&gt;Doing the Right Thing.&lt;/strong&gt; This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can &lt;strong&gt;Work Beautifully&lt;/strong&gt;, &lt;strong&gt;Delight Our Users, &lt;/strong&gt;and &lt;strong&gt;Innovate Continuously&lt;/strong&gt; to bring our world-class product to life.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;br&gt;&lt;br&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;

Customer Success Manager

You must have 5+ years in HR, expertise in performance management, experience in SaaS, strong communication skills, problem-solving abilities, data analysis proficiency, and knowledge of legal employee management.

You will provide HR guidance, facilitate employee relations, support onboarding, manage performance, partner on talent programs, analyze metrics, and contribute to HR projects.

People, HR & Administration

Business, Operations & Strategy

Austin

About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more. Your role As an Sr. HR Generalist, you will support employees' needs and collaborate with leaders to implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles. You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. You’ll work closely with the Sr. HRBPs to align talent strategies with organizational goals. This position will be based in our Austin, TX Office. This role is required to work from Dialpad’s Austin office 3-4 days per week. What You’ll Do * Build strong relationships and become a trusted advisor. * Supports employees by providing HR guidance on policies and procedures when appropriate. * Partners with managers and employees to understand employee relations challenges and facilitate resolution. * Works with assigned organizations to ensure HR initiatives are well understood and implemented. * Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.). * Lead new hire onboarding sessions. * Administers programs related to company initiatives as well as organization-specific programs. * Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions. * Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities. * Provide support to Sr HRBPs on programs and initiatives for assigned organization. * Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations. * Foster, support, and deliver world-class employee experiences. * Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends to inform better programs and policies for each organization. * Review and analyze business metrics (retention and engagement) with business leaders. * Contribute to various cross-team and/or cross-organizational HR projects. Skills You’ll Bring * Bachelor’s degree or equivalent work experience. * 5+ years of progressive HR experience with specific expertise in performance management, compensation guidance, and employee relations for high-growth technology companies. * Previous experience working in a SaaS company preferred, ideally supporting Go-To-Market and G&A teams. * Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes. * A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability. * Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. * Strong G-Suite skills, including building Google Slides presentations. * Strong program management skills. * Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information. * Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making. * Experience building trusted relationships across the HR function, executives, managers, and employees. * Excellent verbal and written communication skills with an emphasis on tact and diplomacy. * Strong work ethic, integrity, and personal responsibility. Benefits And Perks Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation And Equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadAi that means businessDialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.Your roleAs an Sr. HR Generalist, you will support employees' needs and collaborate with leaders to implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles. You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. You’ll work closely with the Sr. HRBPs to align talent strategies with organizational goals.This position will be based in our Austin, TX Office. This role is required to work from Dialpad’s Austin office 3-4 days per week.What You’ll Do * Build strong relationships and become a trusted advisor. * Supports employees by providing HR guidance on policies and procedures when appropriate. * Partners with managers and employees to understand employee relations challenges and facilitate resolution. * Works with assigned organizations to ensure HR initiatives are well understood and implemented. * Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.). * Lead new hire onboarding sessions. * Administers programs related to company initiatives as well as organization-specific programs. * Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions. * Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities. * Provide support to Sr HRBPs on programs and initiatives for assigned organization. * Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations. * Foster, support, and deliver world-class employee experiences. * Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends to inform better programs and policies for each organization. * Review and analyze business metrics (retention and engagement) with business leaders. * Contribute to various cross-team and/or cross-organizational HR projects.      Skills You’ll Bring * Bachelor’s degree or equivalent work experience. * 5+ years of progressive HR experience with specific expertise in performance management, compensation guidance, and employee relations for high-growth technology companies. * Previous experience working in a SaaS company preferred, ideally supporting Go-To-Market and G&A teams. * Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes. * A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability. * Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance. * Strong G-Suite skills, including building Google Slides presentations. * Strong program management skills. * Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information. * Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making. * Experience building trusted relationships across the HR function, executives, managers, and employees. * Excellent verbal and written communication skills with an emphasis on tact and diplomacy. * Strong work ethic, integrity, and personal responsibility.      Benefits And PerksBenefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!Professional developmentDialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.Compensation And EquityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Diversity, Equity, and Inclusion (DEI) at DialpadAt Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Sr. HR Generalist - Dialpad

&lt;strong&gt;About Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Ai that means business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Sr. HR Generalist, you will support employees' needs and collaborate with leaders to implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles. You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. You’ll work closely with the Sr. HRBPs to align talent strategies with organizational goals.&lt;br&gt;&lt;br&gt;This position will be based in our Austin, TX Office. This role is required to work from Dialpad’s Austin office 3-4 days per week.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build strong relationships and become a trusted advisor.&lt;/li&gt;&lt;li&gt;Supports employees by providing HR guidance on policies and procedures when appropriate.&lt;/li&gt;&lt;li&gt;Partners with managers and employees to understand employee relations challenges and facilitate resolution.&lt;/li&gt;&lt;li&gt;Works with assigned organizations to ensure HR initiatives are well understood and implemented.&lt;/li&gt;&lt;li&gt;Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.).&lt;/li&gt;&lt;li&gt;Lead new hire onboarding sessions.&lt;/li&gt;&lt;li&gt;Administers programs related to company initiatives as well as organization-specific programs.&lt;/li&gt;&lt;li&gt;Partner with People Experience teams (i.e., Talent Acquisition, Learning &amp;amp; Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions.&lt;/li&gt;&lt;li&gt;Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.&lt;/li&gt;&lt;li&gt;Provide support to Sr HRBPs on programs and initiatives for assigned organization.&lt;/li&gt;&lt;li&gt;Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.&lt;/li&gt;&lt;li&gt;Foster, support, and deliver world-class employee experiences.&lt;/li&gt;&lt;li&gt;Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends to inform better programs and policies for each organization.&lt;/li&gt;&lt;li&gt;Review and analyze business metrics (retention and engagement) with business leaders.&lt;/li&gt;&lt;li&gt;Contribute to various cross-team and/or cross-organizational HR projects.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills You’ll Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree or equivalent work experience.&lt;/li&gt;&lt;li&gt;5+ years of progressive HR experience with specific expertise in performance management, compensation guidance, and employee relations for high-growth technology companies.&lt;/li&gt;&lt;li&gt;Previous experience working in a SaaS company preferred, ideally supporting Go-To-Market and G&amp;amp;A teams.&lt;/li&gt;&lt;li&gt;Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.&lt;/li&gt;&lt;li&gt;A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.&lt;/li&gt;&lt;li&gt;Strong knowledge of local legal requirements related to the day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.&lt;/li&gt;&lt;li&gt;Strong G-Suite skills, including building Google Slides presentations.&lt;/li&gt;&lt;li&gt;Strong program management skills.&lt;/li&gt;&lt;li&gt;Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.&lt;/li&gt;&lt;li&gt;Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.&lt;/li&gt;&lt;li&gt;Experience building trusted relationships across the HR function, executives, managers, and employees.&lt;/li&gt;&lt;li&gt;Excellent verbal and written communication skills with an emphasis on tact and diplomacy.&lt;/li&gt;&lt;li&gt;Strong work ethic, integrity, and personal responsibility.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits And Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Professional development&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation And Equity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Dialpad, we are passionate about &lt;strong&gt;Doing the Right Thing.&lt;/strong&gt; This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can &lt;strong&gt;Work Beautifully&lt;/strong&gt;, &lt;strong&gt;Delight Our Users, &lt;/strong&gt;and &lt;strong&gt;Innovate Continuously&lt;/strong&gt; to bring our world-class product to life.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;br&gt;&lt;br&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;

Sr. HR Generalist

You need a Master’s/PhD in a relevant field, experience in ML/Python/PyTorch, knowledge of LLMs, strong problem-solving skills, and excellent teamwork and communication abilities.

You will develop and optimize NLP and ML algorithms, evaluate model performance, manage data, build LLM features, collaborate with teams, and contribute to research and publications.

Data

Research & Development

Kitchener

About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more. About The Team Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence. We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers. Your role As an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT and other LLMs as we extend our NLP functionality to other languages (French, Italian, German, Spanish, and Dutch). You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications. If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us. This position reports to the Manager of the NLP team and has the opportunity to be based in our office in Vancouver, BC or Kitchener, ON or work remotely from anywhere in Canada or the US. What you’ll do [i,e., Responsibilities] * Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products. * Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts. * Conduct experiments in the distributed training and optimization of LLMs. * Manage massive textual data sets. * Build advanced LLM-based features such as reasoning, multilingual and multi-modal processing, agents. * Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production. * Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale. * Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions. Skills you’ll bring [i,e., Qualifications] * Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields. * Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies. * A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs. * Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems. * Excellent communication and collaboration skills to effectively work in a multi-disciplinary team. Familiarity with version control tools like Git for collaborative projects. Benefits And Perks Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. British Columbia, Canada Salary Range $148,700—$173,233 CAD Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation And Equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadAi that means businessDialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.About The TeamOur NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence.We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers.Your roleAs an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT and other LLMs as we extend our NLP functionality to other languages (French, Italian, German, Spanish, and Dutch). You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications.If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.This position reports to the Manager of the NLP team and has the opportunity to be based in our office in Vancouver, BC or Kitchener, ON or work remotely from anywhere in Canada or the US.What you’ll do [i,e., Responsibilities] * Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products. * Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts. * Conduct experiments in the distributed training and optimization of LLMs. * Manage massive textual data sets. * Build advanced LLM-based features such as reasoning, multilingual and multi-modal processing, agents. * Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production. * Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale. * Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.      Skills you’ll bring [i,e., Qualifications] * Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields. * Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies. * A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs. * Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems. * Excellent communication and collaboration skills to effectively work in a multi-disciplinary team. Familiarity with version control tools like Git for collaborative projects.      Benefits And PerksBenefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!Professional developmentDialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.British Columbia, Canada Salary Range$148,700—$173,233 CADCultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.Compensation And EquityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Diversity, Equity, and Inclusion (DEI) at DialpadAt Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Applied Scientist - Dialpad

&lt;strong&gt;About Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Ai that means business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our NLP team at Dialpad is a diverse and vibrant group of scientists who come from varied fields such as linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. We prioritize innovation and creativity in our pursuit to push the boundaries of Natural Language Processing and Artificial Intelligence.&lt;br&gt;&lt;br&gt;We deliver natural language understanding (NLU) features for transcribed speech and typed inputs. The major focus of the team currently is enhancing DialpadGPT, our in-house LLM specifically designed for the domain of business communication and delivering features that use DialpadGPT. Beyond the technical skills, we're a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems.&lt;br&gt;&lt;br&gt;Together, our goal is to revolutionize business communications, making it more efficient, accurate, and accessible through the power of ASR, NLP and machine learning. Using a variety of tools and technologies we're driven to continuously improve and refine our products, delivering top-tier solutions to our customers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Applied Scientist at Dialpad, you'll be an integral part of our NLP team, working on our in-house LLM, DialpadGPT and other LLMs as we extend our NLP functionality to other languages (French, Italian, German, Spanish, and Dutch). You'll be involved in all stages of model development, from conceptualization to deployment, focusing on enhancing language understanding in business communications. Collaboration will be key as you work alongside our engineering, design, and product teams to build ground-breaking applications.&lt;br&gt;&lt;br&gt;If you're passionate about language, AI, and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us.&lt;br&gt;&lt;br&gt;This position reports to the Manager of the NLP team and has the opportunity to be based in our office in Vancouver, BC or Kitchener, ON or work remotely from anywhere in Canada or the US.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What you’ll do &lt;/strong&gt;&lt;em&gt;[i,e., Responsibilities]&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;ul&gt;&lt;li&gt;Develop, implement, and refine state-of-the-art Natural Language Processing and Machine Learning algorithms for Dialpad's products.&lt;/li&gt;&lt;li&gt;Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts.&lt;/li&gt;&lt;li&gt;Conduct experiments in the distributed training and optimization of LLMs.&lt;/li&gt;&lt;li&gt;Manage massive textual data sets.&lt;/li&gt;&lt;li&gt;Build advanced LLM-based features such as reasoning, multilingual and multi-modal processing, agents.&lt;/li&gt;&lt;li&gt;Collaborate with cross-functional teams, including engineering, product, and design, to effectively deploy and scale models and algorithms in production.&lt;/li&gt;&lt;li&gt;Contribute to the development of DialpadGPT ensuring high accuracy, cost-effectiveness, and optimal performance in serving at scale.&lt;/li&gt;&lt;li&gt;Submit papers to top-tier academic conferences and journals and contribute to the broader scientific community by reviewing submissions.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills you’ll bring&lt;/strong&gt;&lt;em&gt; [i,e., Qualifications]&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;ul&gt;&lt;li&gt;Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields.&lt;/li&gt;&lt;li&gt;Demonstrated experience with machine learning, Python, Pytorch and other relevant tools and technologies.&lt;/li&gt;&lt;li&gt;A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs.&lt;/li&gt;&lt;li&gt;Strong problem solving and analytical abilities, with the capacity to handle complex technical and analytical problems.&lt;/li&gt;&lt;li&gt;Excellent communication and collaboration skills to effectively work in a multi-disciplinary team. Familiarity with version control tools like Git for collaborative projects.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits And Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Professional development&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;br&gt;&lt;br&gt;For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the &lt;em&gt;target &lt;/em&gt;range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits.&lt;br&gt;&lt;br&gt;British Columbia, Canada Salary Range&lt;br&gt;&lt;br&gt;$148,700—$173,233 CAD&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation And Equity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Dialpad, we are passionate about &lt;strong&gt;Doing the Right Thing.&lt;/strong&gt; This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can &lt;strong&gt;Work Beautifully&lt;/strong&gt;, &lt;strong&gt;Delight Our Users, &lt;/strong&gt;and &lt;strong&gt;Innovate Continuously&lt;/strong&gt; to bring our world-class product to life.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;br&gt;&lt;br&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;

Applied Scientist

You need a bachelor's degree, 3+ years in sales/SaaS, program management experience, training facilitation skills, Google Suite mastery, cross-functional collaboration, and expertise in tools like Highspot.

You will train new hires, manage resources and training schedules, coordinate with HR, oversee peer mentoring, and organize classroom setups and events while maintaining product knowledge.

Tempe

About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more. About The Team Dialpad’s Enablement team builds partnerships with revenue-generating leaders and cross-functional stakeholders in order to equip customer-facing reps and partners with the knowledge, skills, processes, tools, and training to improve revenue performance and make the most out of every customer interaction. As part of the larger Enablement department, Dialpad’s GTM Training & Onboarding team plays an essential role in ongoing pre-sales & post-sales enablement - focusing on large, strategic programs and instructional design techniques rooted in adult learning theory. This team collaborates closely with sales, marketing and product stakeholders to proactively develop and deliver effective training experiences relevant to roles across all of Dialpad's Revenue organization. The Revenue Onboarding Manager will own the facilitation, logistics, and communications for Dialpad’s revenue employee onboarding program (with a primary focus on: SDR, AE, CAE, SE, Channel, CSM). In this role, you’ll combine live presentation skills (virtual and in-classroom ILT) with sales and technical acumen in order to deliver an ongoing world-class training program. Your Role As Revenue Onboarding Manager, you’ll own the onboarding program that all of our revenue org new hires attend - Base Camp. You will work closely with Dialpad Instructional Designers and Sales Managers to energetically deliver and maintain a program that grows alongside the caliber of our company vision. The onboarding curriculum uses a mixture of in-person and virtual facilitation tactics in order to accommodate global audiences. Additionally, you’ll help maintain the upkeep of Dialpad's learning and content management systems. This position reports to our Manager, GTM Training & Onboarding and has the opportunity to be based in our Tempe, AZ Office. The expectation is to work in-office three days per week, with the option to work remotely otherwise. Each month, one week will be spent delivering live training in our office classroom. Travel may be required 2-3 times per year. What You’ll Do * Serve as the primary contact during the first 30 days for all revenue org hires. * Train Dialpad new hires on foundational topics (e.g., industry, products, sales skills, tools, processes), with an in-person facilitation commitment of 40 hours per month. * Partner with HR and hiring Managers to track new hire data and movements. * Manage and maintain all session decks, resources, activities and training schedules each month, ensuring the content is always relevant as the business evolves. * Advocate for updates required to on-demand courses. * Deliver ongoing new hire communications, scheduling, and administrative tasks in LMS/CMS to keep the program running smoothly. * Manage peer mentoring and stakeholder logistics for in-person training. * Order supplies, set up the classroom, and host social events for in-person classes. * Maintain knowledge of our communications products (e.g., video meetings, business phone system, messaging, Dialpad Ai). * Maintain basic knowledge of our internal processes, sales process, GTM tech stack, and swim lanes across roles. Skills You’ll Bring * Bachelor's degree in business or equivalent practical experience. * 3+ years of experience in a sales and/or sales enablement role (in SaaS is a plus). * Program management experience. * Experience facilitating technical and discussion-based training sessions, delivered both in-person and virtually. * Mastery of Google Suite (Google slides, drive, etc.) * Experience collaborating cross-functionally and managing stakeholder requirements. * Expertise with tools such as Highspot, LearnUpon, and Articulate Rise. * Exceptional communication skills. * Extremely detail-oriented with logistical tasks. * Knowledge of content development best practices and emerging technologies. * Recommended: Portfolio highlighting your training experience and direct contributions. Who You Are Dialpad is looking for a high-energy trainer with sales acumen - preferably with selling experience. Due to our fast-paced industry and the broad variety of roles you will support, this position requires someone who is detail-oriented, extremely flexible, and confident with quick decisions. This person should demonstrate conflict-resolution skills, confidence and charisma in front of a room (virtual or in person), and willingness to be highly available. Benefits And Perks Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation And Equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadAi that means businessDialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.About The TeamDialpad’s Enablement team builds partnerships with revenue-generating leaders and cross-functional stakeholders in order to equip customer-facing reps and partners with the knowledge, skills, processes, tools, and training to improve revenue performance and make the most out of every customer interaction. As part of the larger Enablement department, Dialpad’s GTM Training & Onboarding team plays an essential role in ongoing pre-sales & post-sales enablement - focusing on large, strategic programs and instructional design techniques rooted in adult learning theory. This team collaborates closely with sales, marketing and product stakeholders to proactively develop and deliver effective training experiences relevant to roles across all of Dialpad's Revenue organization.The Revenue Onboarding Manager will own the facilitation, logistics, and communications for Dialpad’s revenue employee onboarding program (with a primary focus on: SDR, AE, CAE, SE, Channel, CSM). In this role, you’ll combine live presentation skills (virtual and in-classroom ILT) with sales and technical acumen in order to deliver an ongoing world-class training program.Your RoleAs Revenue Onboarding Manager, you’ll own the onboarding program that all of our revenue org new hires attend - Base Camp. You will work closely with Dialpad Instructional Designers and Sales Managers to energetically deliver and maintain a program that grows alongside the caliber of our company vision. The onboarding curriculum uses a mixture of in-person and virtual facilitation tactics in order to accommodate global audiences. Additionally, you’ll help maintain the upkeep of Dialpad's learning and content management systems.This position reports to our Manager, GTM Training & Onboarding and has the opportunity to be based in our Tempe, AZ Office. The expectation is to work in-office three days per week, with the option to work remotely otherwise. Each month, one week will be spent delivering live training in our office classroom. Travel may be required 2-3 times per year.What You’ll Do * Serve as the primary contact during the first 30 days for all revenue org hires. * Train Dialpad new hires on foundational topics (e.g., industry, products, sales skills, tools, processes), with an in-person facilitation commitment of 40 hours per month. * Partner with HR and hiring Managers to track new hire data and movements. * Manage and maintain all session decks, resources, activities and training schedules each month, ensuring the content is always relevant as the business evolves. * Advocate for updates required to on-demand courses. * Deliver ongoing new hire communications, scheduling, and administrative tasks in LMS/CMS to keep the program running smoothly. * Manage peer mentoring and stakeholder logistics for in-person training. * Order supplies, set up the classroom, and host social events for in-person classes. * Maintain knowledge of our communications products (e.g., video meetings, business phone system, messaging, Dialpad Ai). * Maintain basic knowledge of our internal processes, sales process, GTM tech stack, and swim lanes across roles.      Skills You’ll Bring * Bachelor's degree in business or equivalent practical experience. * 3+ years of experience in a sales and/or sales enablement role (in SaaS is a plus). * Program management experience. * Experience facilitating technical and discussion-based training sessions, delivered both in-person and virtually. * Mastery of Google Suite (Google slides, drive, etc.) * Experience collaborating cross-functionally and managing stakeholder requirements. * Expertise with tools such as Highspot, LearnUpon, and Articulate Rise. * Exceptional communication skills. * Extremely detail-oriented with logistical tasks. * Knowledge of content development best practices and emerging technologies. * Recommended: Portfolio highlighting your training experience and direct contributions.      Who You AreDialpad is looking for a high-energy trainer with sales acumen - preferably with selling experience. Due to our fast-paced industry and the broad variety of roles you will support, this position requires someone who is detail-oriented, extremely flexible, and confident with quick decisions. This person should demonstrate conflict-resolution skills, confidence and charisma in front of a room (virtual or in person), and willingness to be highly available.Benefits And PerksBenefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!Professional developmentDialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.Compensation And EquityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Diversity, Equity, and Inclusion (DEI) at DialpadAt Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Onboarding Manager - Revenue - Dialpad

&lt;strong&gt;About Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Ai that means business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad’s Enablement team builds partnerships with revenue-generating leaders and cross-functional stakeholders in order to equip customer-facing reps and partners with the knowledge, skills, processes, tools, and training to improve revenue performance and make the most out of every customer interaction. As part of the larger Enablement department, Dialpad’s GTM Training &amp;amp; Onboarding team plays an essential role in ongoing pre-sales &amp;amp; post-sales enablement - focusing on large, strategic programs and instructional design techniques rooted in adult learning theory. This team collaborates closely with sales, marketing and product stakeholders to proactively develop and deliver effective training experiences relevant to roles across all of Dialpad's Revenue organization.&lt;br&gt;&lt;br&gt;The Revenue Onboarding Manager will own the facilitation, logistics, and communications for Dialpad’s revenue employee onboarding program (with a primary focus on: SDR, AE, CAE, SE, Channel, CSM). In this role, you’ll combine live presentation skills (virtual and in-classroom ILT) with sales and technical acumen in order to deliver an ongoing world-class training program.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As Revenue Onboarding Manager, you’ll own the onboarding program that all of our revenue org new hires attend - Base Camp. You will work closely with Dialpad Instructional Designers and Sales Managers to energetically deliver and maintain a program that grows alongside the caliber of our company vision. The onboarding curriculum uses a mixture of in-person and virtual facilitation tactics in order to accommodate global audiences. Additionally, you’ll help maintain the upkeep of Dialpad's learning and content management systems.&lt;br&gt;&lt;br&gt;This position reports to our Manager, GTM Training &amp;amp; Onboarding and has the opportunity to be based in our Tempe, AZ Office. The expectation is to work in-office three days per week, with the option to work remotely otherwise. Each month, one week will be spent delivering live training in our office classroom. Travel may be required 2-3 times per year.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Serve as the primary contact during the first 30 days for all revenue org hires.&lt;/li&gt;&lt;li&gt;Train Dialpad new hires on foundational topics (e.g., industry, products, sales skills, tools, processes), with an in-person facilitation commitment of 40 hours per month.&lt;/li&gt;&lt;li&gt;Partner with HR and hiring Managers to track new hire data and movements.&lt;/li&gt;&lt;li&gt;Manage and maintain all session decks, resources, activities and training schedules each month, ensuring the content is always relevant as the business evolves.&lt;/li&gt;&lt;li&gt;Advocate for updates required to on-demand courses.&lt;/li&gt;&lt;li&gt;Deliver ongoing new hire communications, scheduling, and administrative tasks in LMS/CMS to keep the program running smoothly.&lt;/li&gt;&lt;li&gt;Manage peer mentoring and stakeholder logistics for in-person training.&lt;/li&gt;&lt;li&gt;Order supplies, set up the classroom, and host social events for in-person classes.&lt;/li&gt;&lt;li&gt;Maintain knowledge of our communications products (e.g., video meetings, business phone system, messaging, Dialpad Ai).&lt;/li&gt;&lt;li&gt;Maintain basic knowledge of our internal processes, sales process, GTM tech stack, and swim lanes across roles.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills You’ll Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree in business or equivalent practical experience.&lt;/li&gt;&lt;li&gt;3+ years of experience in a sales and/or sales enablement role (in SaaS is a plus).&lt;/li&gt;&lt;li&gt;Program management experience.&lt;/li&gt;&lt;li&gt;Experience facilitating technical and discussion-based training sessions, delivered both in-person and virtually.&lt;/li&gt;&lt;li&gt;Mastery of Google Suite (Google slides, drive, etc.)&lt;/li&gt;&lt;li&gt;Experience collaborating cross-functionally and managing stakeholder requirements.&lt;/li&gt;&lt;li&gt;Expertise with tools such as Highspot, LearnUpon, and Articulate Rise.&lt;/li&gt;&lt;li&gt;Exceptional communication skills.&lt;/li&gt;&lt;li&gt;Extremely detail-oriented with logistical tasks.&lt;/li&gt;&lt;li&gt;Knowledge of content development best practices and emerging technologies.&lt;/li&gt;&lt;li&gt;Recommended: Portfolio highlighting your training experience and direct contributions. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Who You Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad is looking for a high-energy trainer with sales acumen - preferably with selling experience. Due to our fast-paced industry and the broad variety of roles you will support, this position requires someone who is detail-oriented, extremely flexible, and confident with quick decisions. This person should demonstrate conflict-resolution skills, confidence and charisma in front of a room (virtual or in person), and willingness to be highly available.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits And Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Professional development&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation And Equity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Dialpad, we are passionate about &lt;strong&gt;Doing the Right Thing.&lt;/strong&gt; This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can &lt;strong&gt;Work Beautifully&lt;/strong&gt;, &lt;strong&gt;Delight Our Users, &lt;/strong&gt;and &lt;strong&gt;Innovate Continuously&lt;/strong&gt; to bring our world-class product to life.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;br&gt;&lt;br&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;

Onboarding Manager - Revenue

You need 8+ years in SaaS, C-level interaction, enterprise expertise, strong communication, time management, cross-department collaboration, leadership, analytical skills, and willingness to travel.

You will build relationships, drive customer adoption, conduct reviews, address escalations, and ensure alignment on goals while leveraging product knowledge to maximize customer value.

About Dialpad Ai that means business Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more. About The Team Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. What You’ll Do * Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. * Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. * Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. * Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. * Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills You’ll Bring * 8+ years of relevant experience working at a SaaS company * Experience and comfort interacting with and influencing C-level executives. * Expertise working with large Enterprise customers. * Strong presentation, meeting facilitation, and written communication skills. * Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. * Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. * Ability to work cross departmentally. * Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. * Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. * Willingness to travel to customer locations. Who You Are First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. Benefits And Perks Benefits, time-off, and wellness An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more! Professional development Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. Compensation And Equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Diversity, Equity, and Inclusion (DEI) at Dialpad At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life. Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About DialpadAi that means businessDialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.About The TeamDialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.What You’ll Do * Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution. * Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. * Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. * Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. * Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.      Skills You’ll Bring * 8+ years of relevant experience working at a SaaS company * Experience and comfort interacting with and influencing C-level executives. * Expertise working with large Enterprise customers. * Strong presentation, meeting facilitation, and written communication skills. * Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. * Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. * Ability to work cross departmentally. * Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. * Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. * Willingness to travel to customer locations.      Who You AreFirst and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team.Benefits And PerksBenefits, time-off, and wellnessAn apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!Professional developmentDialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.CultureWe’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.Compensation And EquityTeamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.Diversity, Equity, and Inclusion (DEI) at DialpadAt Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Strategic Customer Success Manager - Dialpad

&lt;strong&gt;About Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Ai that means business&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad’s Customer Success team plays an essential role in assisting our customers through their entire Dialpad journey—from start to finish. This team partners with cross-functional teams such as Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.&lt;/li&gt;&lt;li&gt;Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.&lt;/li&gt;&lt;li&gt;Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. &lt;/li&gt;&lt;li&gt;Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.&lt;/li&gt;&lt;li&gt;Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills You’ll Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;8+ years of relevant experience working at a SaaS company&lt;/li&gt;&lt;li&gt;Experience and comfort interacting with and influencing C-level executives.&lt;/li&gt;&lt;li&gt;Expertise working with large Enterprise customers.&lt;/li&gt;&lt;li&gt;Strong presentation, meeting facilitation, and written communication skills.&lt;/li&gt;&lt;li&gt;Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.&lt;/li&gt;&lt;li&gt;Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients.&lt;/li&gt;&lt;li&gt;Ability to work cross departmentally.&lt;/li&gt;&lt;li&gt;Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes.&lt;/li&gt;&lt;li&gt;Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.&lt;/li&gt;&lt;li&gt;Willingness to travel to customer locations.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Who You Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits And Perks&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Benefits, time-off, and wellness&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Professional development&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Culture&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation And Equity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Diversity, Equity, and Inclusion (DEI) at Dialpad&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Dialpad, we are passionate about &lt;strong&gt;Doing the Right Thing.&lt;/strong&gt; This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can &lt;strong&gt;Work Beautifully&lt;/strong&gt;, &lt;strong&gt;Delight Our Users, &lt;/strong&gt;and &lt;strong&gt;Innovate Continuously&lt;/strong&gt; to bring our world-class product to life.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Every Voice Matters&lt;/strong&gt; at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning &amp;amp; development program focused on the success of our Dialers.&lt;br&gt;&lt;br&gt;&lt;em&gt;Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;&lt;em&gt;Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.&lt;/em&gt;&lt;/strong&gt;

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