Large

EBSCO Information Services is the leading provider of information resources for institutions including discovery, journal and e-package services, research databases, e-books, digital archives, healthcare resources, corporate resources, readers’ advisory and more. EBSCO serves the research needs of academic institutions, schools and public libraries plus hospitals and medical institutions, corporations and government agencies. We are a stable, growing company and currently hiring across several business units. Please visit our careers website careers.ebsco.com to view the positions we have available company-wide.

Technology

EBSCO Information Services

At EBSCO Information Services, we're working every day to transform lives.

You need a healthcare degree, >2 years of medical writing, patient care experience, knowledge of PubMed/CINAHL, MS Office skills, and experience with content management systems.

You will write and update clinical content, identify product development areas, serve as a content specialist, support teamwork, ensure quality, and co-manage editorial projects.

Research & Development

Healthcare

Ipswich

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world. Your Opportunity The Clinical Editor will be responsible for supporting the Section Editor(s) in overseeing the development of high-quality content within specific content domain(s), applying both clinical knowledge/experience and the principles of evidence-based practice. The candidate must have the ability to analyze and critically appraise medical, nursing and allied health research and literature, write clinical topics and edit work produced by clinical editorial team. Healthcare experience is required. Experience in direct patient care preferred. What You'll Do * Write new clinical content topics in several formats for clinical practice tools. * Keep library of current clinical content up to date and relevant * Takes initiative to identify areas of product development * Makes decision in consultation with the Section Editor that affect larger groups and more junior team members * Serve as content specialist within specific content domain(s), and facilitate topic enhancement and development, perform systematic literature surveillance, and regular review of content collection * Support culture of teamwork and writer development through effective editing and feedback * Maintain quality of content and participate in quality initiatives * Project co-manage/co-lead editorial tasks/initiatives as required with Section Editor or Editor-in-Chief * Other duties as assigned by supervisor Required Qualifications About You * Bachelor’s degree or higher in a healthcare field * Direct patient care experience * > 2 years of writing experience related to medical or scientific content * One year experience using principles of evidence-based practice and use of health information technology to support clinical decision making * Two years experience extracting relevant clinical information from research and write clinical content concisely, exercising judgment to produce content with minimal errors * Knowledge of PubMed, CINAHL searching strategies * > 2 years’ experience with MS Office Suite including Word (with use of track changes) and Excel * Understanding of business process and policies to solve problems, self-motivated to look for solutions Preferred Qualifications * Advanced degree in a healthcare field * Specialty certification current and in good standing * Experience assessing evidence, performing critical appraisal and statistical skills sufficient to analyze clinical relevance of all study types * Proficiency with specific Dynamic Health processes may serve in lieu of minimum required qualifications * Understanding of business process and policies to solve problems, self-motivated to look for solution * Experience with content management systems and project tracking programs (e.g., SDL, Rally, Distiller) Pay Range USD $64,160.00 - USD $91,660.00 /Yr.

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.Your OpportunityThe Clinical Editor will be responsible for supporting the Section Editor(s) in overseeing the development of high-quality content within specific content domain(s), applying both clinical knowledge/experience and the principles of evidence-based practice. The candidate must have the ability to analyze and critically appraise medical, nursing and allied health research and literature, write clinical topics and edit work produced by clinical editorial team. Healthcare experience is required. Experience in direct patient care preferred.What You'll Do * Write new clinical content topics in several formats for clinical practice tools. * Keep library of current clinical content up to date and relevant * Takes initiative to identify areas of product development * Makes decision in consultation with the Section Editor that affect larger groups and more junior team members * Serve as content specialist within specific content domain(s), and facilitate topic enhancement and development, perform systematic literature surveillance, and regular review of content collection * Support culture of teamwork and writer development through effective editing and feedback * Maintain quality of content and participate in quality initiatives * Project co-manage/co-lead editorial tasks/initiatives as required with Section Editor or Editor-in-Chief * Other duties as assigned by supervisor      Required QualificationsAbout You * Bachelor’s degree or higher in a healthcare field * Direct patient care experience * > 2 years of writing experience related to medical or scientific content * One year experience using principles of evidence-based practice and use of health information technology to support clinical decision making * Two years experience extracting relevant clinical information from research and write clinical content concisely, exercising judgment to produce content with minimal errors * Knowledge of PubMed, CINAHL searching strategies * > 2 years’ experience with MS Office Suite including Word (with use of track changes) and Excel * Understanding of business process and policies to solve problems, self-motivated to look for solutions      Preferred Qualifications * Advanced degree in a healthcare field * Specialty certification current and in good standing * Experience assessing evidence, performing critical appraisal and statistical skills sufficient to analyze clinical relevance of all study types * Proficiency with specific Dynamic Health processes may serve in lieu of minimum required qualifications * Understanding of business process and policies to solve problems, self-motivated to look for solution * Experience with content management systems and project tracking programs (e.g., SDL, Rally, Distiller)      Pay RangeUSD $64,160.00 - USD $91,660.00 /Yr.

Clinical/Medical Editor II - EBSCO Information Services

Clinical/Medical Editor II

You must be proficient in Microsoft Excel, Word, and Outlook, have strong communication and organizational skills, attention to detail, problem-solving abilities, and a customer-focused mindset.

You will process orders, generate reports, set up customer accounts, manage claims, communicate with customers, conduct audits, provide training, and troubleshoot issues.

Customer Relations

Data

Your Opportunity We are seeking a highly skilled Senior Customer Service Support Specialist to join our Operations Service Support team. In this role, you will take on a key responsibility for managing and processing e-book and database orders, along with various other support tasks. Your primary focus will be to ensure a seamless experience and a high level of satisfaction for both internal and external customers by adhering to established workflows, SLAs, and industry best practices. In addition to operational tasks, you will play a pivotal role in reporting and analyzing performance data through Tableau, providing valuable insights into Key Performance Indicators (KPIs) and contributing to ongoing service improvement. What You'll Do * Order Processing: Ensure timely and accurate processing of e-book and database orders, adhering to SLAs for order fulfillment and maintaining a high level of service delivery. * KPI Reporting: Generate and provide service-related reports as requested, using various in-house systems, including Tableau. Support ongoing projects, such as the migration of e-books and databases to the ENET platform. * Customer Account Setup: Facilitate the creation and setup of new customer accounts, ensuring all information is correctly recorded and maintained. * Administrative Support: Assist the Customer Service team with high-volume, routine administrative tasks, as well as ad hoc requests that may arise during busy periods. * Claims Handling: Manage the claims process for print-related issues by investigating claims, liaising with publishers, and ensuring accurate updates to internal systems and customer records. * Customer Communication: Provide direct customer support by handling claims inquiries, publisher updates, and other communications with external partners. * Quality Assurance Audits: Perform regular audits to ensure quality standards are met. Analyze audit results and create reports on key activities to identify areas for improvement. * Support and Training: Offer training and ongoing support to internal teams and customers, helping them navigate systems, processes, and troubleshooting issues. * Troubleshooting and Quality Control: Handle troubleshooting activities related to order issues or system errors, and address quality concerns such as credit requests, reporting findings to the relevant teams for corrective action. About You Renumeration and Company Benefits: * 22 days holiday * Profit Share * Workplace pension scheme (available after 3 months’ service) * Cycle to work scheme * Hours – 37.5 per week Skills and Essential Requirements: The ideal candidate for the Customer Service Support Specialist role will possess the following skills and qualifications: Essential Requirements: * Proficient in Microsoft Applications: Advanced knowledge of Excel, Word, and Outlook, with the ability to efficiently use these tools to manage orders, analyze data, and communicate effectively. * Effective Communication Skills: Excellent written and verbal communication abilities, ensuring clear and professional interactions with both internal teams and external customers. * Organizational and Planning Skills: Strong capability to prioritize tasks, manage time effectively, and organize workloads, ensuring that all orders and customer requests are handled promptly and in line with SLAs. * Attention to Detail: A keen eye for detail, ensuring accuracy in order processing, reporting, and all customer-related tasks. * Problem Solving and Decision-Making: Ability to troubleshoot issues, identify solutions, and make informed decisions to resolve customer service challenges and streamline operations. Desirable Skills: * Experience with Tableau: Familiarity with Tableau or other reporting tools to generate, analyze, and interpret KPI data. * Customer-Focused Mindset: A strong commitment to providing excellent customer service, with a proactive approach to identifying and meeting customer needs. * Team Collaboration: Ability to work effectively within a team, supporting colleagues and contributing to overall service improvements. Experience: * Customer Service Background: Proven experience in a customer service or support role, demonstrating the ability to manage customer inquiries and deliver high levels of satisfaction. * Data Entry and Processing Expertise: Strong skills in data entry and order processing, with a focus on accuracy and efficiency. * Deadline-Oriented: Experience working in a fast-paced environment, successfully meeting tight deadlines while maintaining quality standards. * Attention to Detail: Demonstrated ability to perform tasks with high precision, ensuring accuracy in all aspects of customer service and order management.

Your OpportunityWe are seeking a highly skilled Senior Customer Service Support Specialist to join our Operations Service Support team. In this role, you will take on a key responsibility for managing and processing e-book and database orders, along with various other support tasks. Your primary focus will be to ensure a seamless experience and a high level of satisfaction for both internal and external customers by adhering to established workflows, SLAs, and industry best practices.In addition to operational tasks, you will play a pivotal role in reporting and analyzing performance data through Tableau, providing valuable insights into Key Performance Indicators (KPIs) and contributing to ongoing service improvement.What You'll Do * Order Processing: Ensure timely and accurate processing of e-book and database orders, adhering to SLAs for order fulfillment and maintaining a high level of service delivery. * KPI Reporting: Generate and provide service-related reports as requested, using various in-house systems, including Tableau. Support ongoing projects, such as the migration of e-books and databases to the ENET platform. * Customer Account Setup: Facilitate the creation and setup of new customer accounts, ensuring all information is correctly recorded and maintained. * Administrative Support: Assist the Customer Service team with high-volume, routine administrative tasks, as well as ad hoc requests that may arise during busy periods. * Claims Handling: Manage the claims process for print-related issues by investigating claims, liaising with publishers, and ensuring accurate updates to internal systems and customer records. * Customer Communication: Provide direct customer support by handling claims inquiries, publisher updates, and other communications with external partners. * Quality Assurance Audits: Perform regular audits to ensure quality standards are met. Analyze audit results and create reports on key activities to identify areas for improvement. * Support and Training: Offer training and ongoing support to internal teams and customers, helping them navigate systems, processes, and troubleshooting issues. * Troubleshooting and Quality Control: Handle troubleshooting activities related to order issues or system errors, and address quality concerns such as credit requests, reporting findings to the relevant teams for corrective action.About YouRenumeration and Company Benefits: * 22 days holiday * Profit Share * Workplace pension scheme (available after 3 months’ service) * Cycle to work scheme * Hours – 37.5 per weekSkills and Essential Requirements:The ideal candidate for the Customer Service Support Specialist role will possess the following skills and qualifications:Essential Requirements: * Proficient in Microsoft Applications: Advanced knowledge of Excel, Word, and Outlook, with the ability to efficiently use these tools to manage orders, analyze data, and communicate effectively. * Effective Communication Skills: Excellent written and verbal communication abilities, ensuring clear and professional interactions with both internal teams and external customers. * Organizational and Planning Skills: Strong capability to prioritize tasks, manage time effectively, and organize workloads, ensuring that all orders and customer requests are handled promptly and in line with SLAs. * Attention to Detail: A keen eye for detail, ensuring accuracy in order processing, reporting, and all customer-related tasks. * Problem Solving and Decision-Making: Ability to troubleshoot issues, identify solutions, and make informed decisions to resolve customer service challenges and streamline operations.Desirable Skills: * Experience with Tableau: Familiarity with Tableau or other reporting tools to generate, analyze, and interpret KPI data. * Customer-Focused Mindset: A strong commitment to providing excellent customer service, with a proactive approach to identifying and meeting customer needs. * Team Collaboration: Ability to work effectively within a team, supporting colleagues and contributing to overall service improvements.Experience: * Customer Service Background: Proven experience in a customer service or support role, demonstrating the ability to manage customer inquiries and deliver high levels of satisfaction. * Data Entry and Processing Expertise: Strong skills in data entry and order processing, with a focus on accuracy and efficiency. * Deadline-Oriented: Experience working in a fast-paced environment, successfully meeting tight deadlines while maintaining quality standards. * Attention to Detail: Demonstrated ability to perform tasks with high precision, ensuring accuracy in all aspects of customer service and order management.

Customer Service Support Specialist - EBSCO Information Services

&lt;p&gt;Your Opportunity&lt;/p&gt;&lt;p&gt;We are seeking a highly skilled Senior Customer Service Support Specialist to join our Operations Service Support team. In this role, you will take on a key responsibility for managing and processing e-book and database orders, along with various other support tasks. Your primary focus will be to ensure a seamless experience and a high level of satisfaction for both internal and external customers by adhering to established workflows, SLAs, and industry best practices.&lt;/p&gt;&lt;p&gt;In addition to operational tasks, you will play a pivotal role in reporting and analyzing performance data through Tableau, providing valuable insights into Key Performance Indicators (KPIs) and contributing to ongoing service improvement.&lt;/p&gt;&lt;p&gt;What You'll Do&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Order Processing&lt;/strong&gt;: Ensure timely and accurate processing of e-book and database orders, adhering to SLAs for order fulfillment and maintaining a high level of service delivery.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;KPI Reporting&lt;/strong&gt;: Generate and provide service-related reports as requested, using various in-house systems, including Tableau. Support ongoing projects, such as the migration of e-books and databases to the ENET platform.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Customer Account Setup&lt;/strong&gt;: Facilitate the creation and setup of new customer accounts, ensuring all information is correctly recorded and maintained.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Administrative Support&lt;/strong&gt;: Assist the Customer Service team with high-volume, routine administrative tasks, as well as ad hoc requests that may arise during busy periods.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Claims Handling&lt;/strong&gt;: Manage the claims process for print-related issues by investigating claims, liaising with publishers, and ensuring accurate updates to internal systems and customer records.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Customer Communication&lt;/strong&gt;: Provide direct customer support by handling claims inquiries, publisher updates, and other communications with external partners.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Quality Assurance Audits&lt;/strong&gt;: Perform regular audits to ensure quality standards are met. Analyze audit results and create reports on key activities to identify areas for improvement.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Support and Training&lt;/strong&gt;: Offer training and ongoing support to internal teams and customers, helping them navigate systems, processes, and troubleshooting issues.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Troubleshooting and Quality Control&lt;/strong&gt;: Handle troubleshooting activities related to order issues or system errors, and address quality concerns such as credit requests, reporting findings to the relevant teams for corrective action.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;About You&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Renumeration and Company Benefits: &lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;22 days holiday&lt;/li&gt;&lt;li&gt;Profit Share&lt;/li&gt;&lt;li&gt;Workplace pension scheme (available after 3 months’ service)&lt;/li&gt;&lt;li&gt;Cycle to work scheme&lt;/li&gt;&lt;li&gt;Hours – 37.5 per week&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Skills and Essential Requirements:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;The ideal candidate for the&lt;strong&gt; Customer Service Support Specialist&lt;/strong&gt; role will possess the following skills and qualifications:&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Essential Requirements:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Proficient in Microsoft Applications&lt;/strong&gt;: Advanced knowledge of Excel, Word, and Outlook, with the ability to efficiently use these tools to manage orders, analyze data, and communicate effectively.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Effective Communication Skills&lt;/strong&gt;: Excellent written and verbal communication abilities, ensuring clear and professional interactions with both internal teams and external customers.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Organizational and Planning Skills&lt;/strong&gt;: Strong capability to prioritize tasks, manage time effectively, and organize workloads, ensuring that all orders and customer requests are handled promptly and in line with SLAs.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Attention to Detail&lt;/strong&gt;: A keen eye for detail, ensuring accuracy in order processing, reporting, and all customer-related tasks.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Problem Solving and Decision-Making&lt;/strong&gt;: Ability to troubleshoot issues, identify solutions, and make informed decisions to resolve customer service challenges and streamline operations.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Desirable Skills:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Experience with Tableau&lt;/strong&gt;: Familiarity with Tableau or other reporting tools to generate, analyze, and interpret KPI data.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Customer-Focused Mindset&lt;/strong&gt;: A strong commitment to providing excellent customer service, with a proactive approach to identifying and meeting customer needs.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Team Collaboration&lt;/strong&gt;: Ability to work effectively within a team, supporting colleagues and contributing to overall service improvements.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Experience:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Customer Service Background&lt;/strong&gt;: Proven experience in a customer service or support role, demonstrating the ability to manage customer inquiries and deliver high levels of satisfaction.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Data Entry and Processing Expertise&lt;/strong&gt;: Strong skills in data entry and order processing, with a focus on accuracy and efficiency.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Deadline-Oriented&lt;/strong&gt;: Experience working in a fast-paced environment, successfully meeting tight deadlines while maintaining quality standards.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Attention to Detail&lt;/strong&gt;: Demonstrated ability to perform tasks with high precision, ensuring accuracy in all aspects of customer service and order management.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

EBSCO Information Services

navigation.mission