Large

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 


Technology

Fanatics

You need a Bachelor's degree, 3+ years in loyalty management, strong analytical skills, passion for sports, excellent communication, and the ability to prioritize projects in a fast-paced environment.

You will create and track promotional campaigns, analyze performance, conduct A/B testing, monitor competitors, and collaborate with cross-functional teams to enhance customer engagement.

Data

Marketing

Denver

Job Description The ideal candidate is a natural problem solver with a high attention to detail, willingness to learn, and a proven track record of being able to story tell using data. Responsibilities * Partner in the creation and reporting of promotional campaigns that will benefit the Sportsbook product, maximizing the customer experience through perceived generosity * Maintain and update daily, weekly, and monthly tracking of promotional spend versus budgets * Design and implement A/B testing initiatives to ensure campaign performance is measurable * Report & story tell on performance of campaigns with recommendations for future improvements around increasing customer engagement, retention, and lifetime value * Assist the VIP team in tracking of campaign effectiveness and budget efficiencies * Analyze and recommend improvements to existing promotional campaigns * Understand customer drivers and behaviors in order to create campaigns that achieve company targets * Actively monitor the competitor landscape * Collaborate daily with cross-functional partners, including CRM, Marketing, Trading, Casino, Engineering, Product, and Data analytics * Flexible work schedule will be required, including some evenings, weekends, and occasional holidays Required Qualifications * Bachelor’s degree in marketing, business administration, data analytics or a related field * 3+ years of experience in loyalty program management, customer retention or related areas, preferably in the sports, sports betting or technology industry * Strong analytical skills with expertise in tools like Excel, SQL, Tableau or similar platforms for data analysis and visualization * A huge passion for Sports, and an inherent understanding of what Sports fans desire * Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for various stakeholders * Empathetic team player, accomplished at working effectively cross-functionally * Curious and fast learner willing to dive in to sports betting and become proficient in consumer/industry insights and functionality * Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly * Ability to prioritize multiple projects and reliably meet deadlines The base salary range for this role is $66,000 per year - $126,000 per year, depending on job-related knowledge, skills, and experience.

Job DescriptionThe ideal candidate is a natural problem solver with a high attention to detail, willingness to learn, and a proven track record of being able to story tell using data.Responsibilities * Partner in the creation and reporting of promotional campaigns that will benefit the Sportsbook product, maximizing the customer experience through perceived generosity * Maintain and update daily, weekly, and monthly tracking of promotional spend versus budgets * Design and implement A/B testing initiatives to ensure campaign performance is measurable * Report & story tell on performance of campaigns with recommendations for future improvements around increasing customer engagement, retention, and lifetime value * Assist the VIP team in tracking of campaign effectiveness and budget efficiencies * Analyze and recommend improvements to existing promotional campaigns * Understand customer drivers and behaviors in order to create campaigns that achieve company targets * Actively monitor the competitor landscape * Collaborate daily with cross-functional partners, including CRM, Marketing, Trading, Casino, Engineering, Product, and Data analytics * Flexible work schedule will be required, including some evenings, weekends, and occasional holidays      Required Qualifications * Bachelor’s degree in marketing, business administration, data analytics or a related field * 3+ years of experience in loyalty program management, customer retention or related areas, preferably in the sports, sports betting or technology industry * Strong analytical skills with expertise in tools like Excel, SQL, Tableau or similar platforms for data analysis and visualization * A huge passion for Sports, and an inherent understanding of what Sports fans desire * Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for various stakeholders * Empathetic team player, accomplished at working effectively cross-functionally * Curious and fast learner willing to dive in to sports betting and become proficient in consumer/industry insights and functionality * Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly * Ability to prioritize multiple projects and reliably meet deadlines      The base salary range for this role is $66,000 per year - $126,000 per year, depending on job-related knowledge, skills, and experience.

Senior Associate, Loyalty Strategy - Fanatics

Denver, Colorado, United States

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The ideal candidate is a natural problem solver with a high attention to detail, willingness to learn, and a proven track record of being able to story tell using data.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Partner in the creation and reporting of promotional campaigns that will benefit the Sportsbook product, maximizing the customer experience through perceived generosity&lt;/li&gt;&lt;li&gt;Maintain and update daily, weekly, and monthly tracking of promotional spend versus budgets&lt;/li&gt;&lt;li&gt;Design and implement A/B testing initiatives to ensure campaign performance is measurable&lt;/li&gt;&lt;li&gt;Report &amp;amp; story tell on performance of campaigns with recommendations for future improvements around increasing customer engagement, retention, and lifetime value&lt;/li&gt;&lt;li&gt;Assist the VIP team in tracking of campaign effectiveness and budget efficiencies&lt;/li&gt;&lt;li&gt;Analyze and recommend improvements to existing promotional campaigns&lt;/li&gt;&lt;li&gt;Understand customer drivers and behaviors in order to create campaigns that achieve company targets&lt;/li&gt;&lt;li&gt;Actively monitor the competitor landscape&lt;/li&gt;&lt;li&gt;Collaborate daily with cross-functional partners, including CRM, Marketing, Trading, Casino, Engineering, Product, and Data analytics&lt;/li&gt;&lt;li&gt;Flexible work schedule will be required, including some evenings, weekends, and occasional holidays &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in marketing, business administration, data analytics or a related field&lt;/li&gt;&lt;li&gt;3+ years of experience in loyalty program management, customer retention or related areas, preferably in the sports, sports betting or technology industry&lt;/li&gt;&lt;li&gt;Strong analytical skills with expertise in tools like Excel, SQL, Tableau or similar platforms for data analysis and visualization&lt;/li&gt;&lt;li&gt;A huge passion for Sports, and an inherent understanding of what Sports fans desire&lt;/li&gt;&lt;li&gt;Excellent communication and presentation skills, with the ability to translate complex data into actionable insights for various stakeholders&lt;/li&gt;&lt;li&gt;Empathetic team player, accomplished at working effectively cross-functionally&lt;/li&gt;&lt;li&gt;Curious and fast learner willing to dive in to sports betting and become proficient in consumer/industry insights and functionality&lt;/li&gt;&lt;li&gt;Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly&lt;/li&gt;&lt;li&gt;Ability to prioritize multiple projects and reliably meet deadlines &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The base salary range for this role is $66,000 per year - $126,000 per year, depending on job-related knowledge, skills, and experience.

Senior Associate, Loyalty Strategy

You need experience in a similar role, strong analytical skills, excellent communication, teamwork ability, project management, technical proficiency, and a passion for sports.

You will assist in developing software solutions, collaborate with the engineering team, participate in code reviews, and troubleshoot issues while learning best practices in a tech environment.

Sales & Business Development

Hyderabad

About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About UsFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Software Engineer I - Tech Internship - Fanatics

Software Engineer I - Tech Internship

You need a Bachelor’s in a relevant field, 3-5 years of experience in real estate finance, strong analytical skills, proficiency in Excel, and attention to detail. Advanced degrees are a plus.

You will analyze transactions, conduct market research, develop financial models, manage due diligence, prepare reports, collaborate with teams, ensure compliance, and oversee lease administration.

Real Estate & Property

Banking & Finance

New York

Company Overview JOB DESCRIPTION Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments. The Role Reporting to the Director of Fanatics Real Estate Strategy & Transactions, the incumbent is responsible for supporting key components of the Fanatics Real Estate function including lease administration, transaction management, lease negotiation, deal flow/predictive reporting and providing input to executive level presentations. The incumbent will help to improve transparency, accountability, and fiduciary responsibility through delivering insightful analysis and management reporting. This Real Estate Transaction Manager invests in the future of Fanatics by acting as a subject matter expert and trusted business and financial advisor to business unit leadership. This role will be part of the Real Estate Long-term Planning Team, and they help to define questions and answers that impact financial performance and help to bridge the gap between the business’ strategy and how it translates to the firm’s physical portfolio. As a key member of our team, you will be responsible for evaluating real estate transactions, conducting in-depth market research, and providing data-driven insights to support decision-making processes. What You'll Do * Transaction Analysis: Evaluate and analyze real estate transactions. Assess financial performance, risk factors, while providing various scenarios and optionality for the business and their decision makers. * Market Research: Conduct comprehensive market research to gather data on market trends, property values, and competitive landscapes. Generate reports and insights to guide strategic decisions. * Financial Modeling: Develop and maintain financial models to project cash flows, valuations, and investment returns. Perform sensitivity analyses to assess the impact of various scenarios on transaction outcomes. * Due Diligence: Coordinate and manage the due diligence process for transactions, including reviewing property documents, conducting site visits, and liaising with legal and financial advisors. * Reporting: Prepare detailed reports and presentations for internal stakeholders, including senior management and investment committees. Present findings and recommendations clearly and effectively. * Collaboration: Work closely with internal teams, including acquisitions, asset management, and finance, to support transaction processes and ensure alignment with overall business strategies. * Compliance: Ensure that all transactions comply with relevant laws, regulations, and company policies. Maintain accurate and organized transaction records. * Lease Administration: Proactive management of lease administration processes and 3 rd party vendor to ensure critical dates are established, documents meet compliance requirements. What We're Looking For * Education: Bachelor’s degree in Real Estate, Finance, Economics, Business Administration, or a related field. Advanced degrees or certifications (e.g., CFA, CCIM) are a plus. * Experience: Minimum of 3-5 years of experience in real estate finance, transaction analysis, or a related field. Experience with real estate investment analysis, financial modeling, and market research is highly desirable. * Skills: Strong analytical and quantitative skills with proficiency in financial modeling and data analysis. Excellent written and verbal communication skills, with the ability to present complex information clearly. * Technical Proficiency: Proficiency in Microsoft Excel, PowerPoint, and real estate financial analysis software. Familiarity with real estate databases and market research tools is a plus. * Attention to Detail: High level of accuracy and attention to detail in analyzing data and preparing reports. * Problem-Solving: Strong problem-solving abilities with a proactive and results-oriented approach. In New York, the salary range for this position is $107,500 to $144,000, which represents base pay only and does not include short-term or long-term incentive compensation. In Los Angeles, the salary range for this position is $98,00 to $132,480 When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Company OverviewJOB DESCRIPTIONFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments.The RoleReporting to the Director of Fanatics Real Estate Strategy & Transactions, the incumbent is responsible for supporting key components of the Fanatics Real Estate function including lease administration, transaction management, lease negotiation, deal flow/predictive reporting and providing input to executive level presentations. The incumbent will help to improve transparency, accountability, and fiduciary responsibility through delivering insightful analysis and management reporting.This Real Estate Transaction Manager invests in the future of Fanatics by acting as a subject matter expert and trusted business and financial advisor to business unit leadership. This role will be part of the Real Estate Long-term Planning Team, and they help to define questions and answers that impact financial performance and help to bridge the gap between the business’ strategy and how it translates to the firm’s physical portfolio. As a key member of our team, you will be responsible for evaluating real estate transactions, conducting in-depth market research, and providing data-driven insights to support decision-making processes.What You'll Do * Transaction Analysis: Evaluate and analyze real estate transactions. Assess financial performance, risk factors, while providing various scenarios and optionality for the business and their decision makers. * Market Research: Conduct comprehensive market research to gather data on market trends, property values, and competitive landscapes. Generate reports and insights to guide strategic decisions. * Financial Modeling: Develop and maintain financial models to project cash flows, valuations, and investment returns. Perform sensitivity analyses to assess the impact of various scenarios on transaction outcomes. * Due Diligence: Coordinate and manage the due diligence process for transactions, including reviewing property documents, conducting site visits, and liaising with legal and financial advisors. * Reporting: Prepare detailed reports and presentations for internal stakeholders, including senior management and investment committees. Present findings and recommendations clearly and effectively. * Collaboration: Work closely with internal teams, including acquisitions, asset management, and finance, to support transaction processes and ensure alignment with overall business strategies. * Compliance: Ensure that all transactions comply with relevant laws, regulations, and company policies. Maintain accurate and organized transaction records. * Lease Administration: Proactive management of lease administration processes and 3 rd party vendor to ensure critical dates are established, documents meet compliance requirements.      What We're Looking For * Education: Bachelor’s degree in Real Estate, Finance, Economics, Business Administration, or a related field. Advanced degrees or certifications (e.g., CFA, CCIM) are a plus. * Experience: Minimum of 3-5 years of experience in real estate finance, transaction analysis, or a related field. Experience with real estate investment analysis, financial modeling, and market research is highly desirable. * Skills: Strong analytical and quantitative skills with proficiency in financial modeling and data analysis. Excellent written and verbal communication skills, with the ability to present complex information clearly. * Technical Proficiency: Proficiency in Microsoft Excel, PowerPoint, and real estate financial analysis software. Familiarity with real estate databases and market research tools is a plus. * Attention to Detail: High level of accuracy and attention to detail in analyzing data and preparing reports. * Problem-Solving: Strong problem-solving abilities with a proactive and results-oriented approach.      In New York, the salary range for this position is $107,500 to $144,000, which represents base pay only and does not include short-term or long-term incentive compensation. In Los Angeles, the salary range for this position is $98,00 to $132,480 When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Real Estate Transaction Manager - Fanatics

&lt;strong&gt;Company Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; JOB DESCRIPTION &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp;amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.&lt;br&gt;&lt;br&gt;&lt;em&gt;Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments. &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Reporting to the Director of Fanatics Real Estate Strategy &amp;amp; Transactions, the incumbent is responsible for supporting key components of the Fanatics Real Estate function including lease administration, transaction management, lease negotiation, deal flow/predictive reporting and providing input to executive level presentations. The incumbent will help to improve transparency, accountability, and fiduciary responsibility through delivering insightful analysis and management reporting.&lt;br&gt;&lt;br&gt;This Real Estate Transaction Manager invests in the future of Fanatics by acting as a subject matter expert and trusted business and financial advisor to business unit leadership. This role will be part of the Real Estate Long-term Planning Team, and they help to define questions and answers that impact financial performance and help to bridge the gap between the business’ strategy and how it translates to the firm’s physical portfolio. As a key member of our team, you will be responsible for evaluating real estate transactions, conducting in-depth market research, and providing data-driven insights to support decision-making processes.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Transaction Analysis: Evaluate and analyze real estate transactions. Assess financial performance, risk factors, while providing various scenarios and optionality for the business and their decision makers.&lt;/li&gt;&lt;li&gt;Market Research: Conduct comprehensive market research to gather data on market trends, property values, and competitive landscapes. Generate reports and insights to guide strategic decisions.&lt;/li&gt;&lt;li&gt;Financial Modeling: Develop and maintain financial models to project cash flows, valuations, and investment returns. Perform sensitivity analyses to assess the impact of various scenarios on transaction outcomes.&lt;/li&gt;&lt;li&gt;Due Diligence: Coordinate and manage the due diligence process for transactions, including reviewing property documents, conducting site visits, and liaising with legal and financial advisors.&lt;/li&gt;&lt;li&gt;Reporting: Prepare detailed reports and presentations for internal stakeholders, including senior management and investment committees. Present findings and recommendations clearly and effectively.&lt;/li&gt;&lt;li&gt;Collaboration: Work closely with internal teams, including acquisitions, asset management, and finance, to support transaction processes and ensure alignment with overall business strategies.&lt;/li&gt;&lt;li&gt;Compliance: Ensure that all transactions comply with relevant laws, regulations, and company policies. Maintain accurate and organized transaction records.&lt;/li&gt;&lt;li&gt;Lease Administration: Proactive management of lease administration processes and 3 rd party vendor to ensure critical dates are established, documents meet compliance requirements.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We're Looking For&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Education: Bachelor’s degree in Real Estate, Finance, Economics, Business Administration, or a related field. Advanced degrees or certifications (e.g., CFA, CCIM) are a plus.&lt;/li&gt;&lt;li&gt;Experience: Minimum of 3-5 years of experience in real estate finance, transaction analysis, or a related field. Experience with real estate investment analysis, financial modeling, and market research is highly desirable.&lt;/li&gt;&lt;li&gt;Skills: Strong analytical and quantitative skills with proficiency in financial modeling and data analysis. Excellent written and verbal communication skills, with the ability to present complex information clearly.&lt;/li&gt;&lt;li&gt;Technical Proficiency: Proficiency in Microsoft Excel, PowerPoint, and real estate financial analysis software. Familiarity with real estate databases and market research tools is a plus.&lt;/li&gt;&lt;li&gt;Attention to Detail: High level of accuracy and attention to detail in analyzing data and preparing reports.&lt;/li&gt;&lt;li&gt;Problem-Solving: Strong problem-solving abilities with a proactive and results-oriented approach.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;In New York, the salary range for this position is &lt;strong&gt;$107,500 to $144,000&lt;/strong&gt;, which represents base pay only and does not include short-term or long-term incentive compensation. In Los Angeles, the salary range for this position is &lt;strong&gt;$98,00 to $132,480&lt;/strong&gt; When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.

Real Estate Transaction Manager

You need 10+ years of retail experience, 5+ years in multi-unit management, strong leadership skills, P&L management, excellent communication, and the ability to travel and lift 30 lbs.

You will drive operational excellence, manage P&L, collaborate with partners, enhance retail standards, resolve conflicts, build teams, and uphold Fanatics values for optimal fan experiences.

People, HR & Administration

Jacksonville

Job Description This position will report directly to the SVP of Retail Operations and will oversee the operation, taking primary responsibility for overall operational excellence including profitability, strategic planning, talent development, and engagement for their region. The Regional Director will set the example for their teams and create a selling culture within their region that ensures financial success. General Duties And Responsibilities * Conceptualize and drive operational excellence by enacting strategic plans inclusive of P&L management aimed at driving sales and controlling cost while conveying the strategic operational vision, focus, and work priorities for their region * Collaborate with both internal and external Business Partners including planning, merchandising, buying, and Senior Executive Strategic Retail Leadership Team to create strategies for their region * Empower the team to analyze opportunities, present recommendations, and understand the impact decisions have on the region and organization * Ensure retail standards for merchandising and operations are consistent throughout the Region * Act as an ambassador for the Fanatics’ organization, demonstrate integrity and trust with all relationships * Oversee and/or resolve conflict by partnering with appropriate business partners to ensure fair and constructive solutions * Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best-in-class fan experience of District Managers and General Managers * Hold teams accountable and create developmental assignments for high potential employees in collaboration with HRBPs and the Learning & Development Team; recommend a succession plan for employees to Human Resources and Senior Strategic Retail Leadership Team * Incorporates Fanatics Values in teams’ everyday work Education, Experience And Requirements * Bachelor’s degree or equivalent work experience preferred, not required * Minimum 10 years of retail experience with 5 plus years of multi-unit retail management experience * Proven ability to lead teams of 10-25 exempt-level leaders * Highest level of integrity and ethics, both professional and personal * Experience managing a leadership team of employees located across the country * Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems * Travel as required to In-Venue Retail sites, hot markets, and other business needs as assigned Job Knowledge, Skills And Abilities * Proven ability to identify key business metrics and collaborate with cross-functional partners to develop appropriate plans to drive results * Proficiency in understanding the fan base to ensure actions taken are in support of maximizing the needs of the marketplace * Established experience with retail finance, including multiple P&L management * Proficient superior communication and problem-solving skills, collaborative with strong influencing and interpersonal skills * Proven ability to lead operational excellence across multi-units * Proven ability to work independently while still adhering to company/departmental standards * Demonstrate an established ability to provide clear direction to achieve goals and develop strategic initiatives for all leaders while offering support and follow-up as necessary * Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws, and union activity if applicable * Demonstrate an established ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolution Physical Demands * Regularly required to sit stand, reach, bend, and move about the facility as needed * Ability to travel * Must be able to lift and carry up to 30 lbs. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About The Team Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

Job DescriptionThis position will report directly to the SVP of Retail Operations and will oversee the operation, taking primary responsibility for overall operational excellence including profitability, strategic planning, talent development, and engagement for their region. The Regional Director will set the example for their teams and create a selling culture within their region that ensures financial success.General Duties And Responsibilities * Conceptualize and drive operational excellence by enacting strategic plans inclusive of P&L management aimed at driving sales and controlling cost while conveying the strategic operational vision, focus, and work priorities for their region * Collaborate with both internal and external Business Partners including planning, merchandising, buying, and Senior Executive Strategic Retail Leadership Team to create strategies for their region * Empower the team to analyze opportunities, present recommendations, and understand the impact decisions have on the region and organization * Ensure retail standards for merchandising and operations are consistent throughout the Region * Act as an ambassador for the Fanatics’ organization, demonstrate integrity and trust with all relationships * Oversee and/or resolve conflict by partnering with appropriate business partners to ensure fair and constructive solutions * Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best-in-class fan experience of District Managers and General Managers * Hold teams accountable and create developmental assignments for high potential employees in collaboration with HRBPs and the Learning & Development Team; recommend a succession plan for employees to Human Resources and Senior Strategic Retail Leadership Team * Incorporates Fanatics Values in teams’ everyday work      Education, Experience And Requirements * Bachelor’s degree or equivalent work experience preferred, not required * Minimum 10 years of retail experience with 5 plus years of multi-unit retail management experience * Proven ability to lead teams of 10-25 exempt-level leaders * Highest level of integrity and ethics, both professional and personal * Experience managing a leadership team of employees located across the country * Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems * Travel as required to In-Venue Retail sites, hot markets, and other business needs as assigned      Job Knowledge, Skills And Abilities * Proven ability to identify key business metrics and collaborate with cross-functional partners to develop appropriate plans to drive results * Proficiency in understanding the fan base to ensure actions taken are in support of maximizing the needs of the marketplace * Established experience with retail finance, including multiple P&L management * Proficient superior communication and problem-solving skills, collaborative with strong influencing and interpersonal skills * Proven ability to lead operational excellence across multi-units * Proven ability to work independently while still adhering to company/departmental standards * Demonstrate an established ability to provide clear direction to achieve goals and develop strategic initiatives for all leaders while offering support and follow-up as necessary * Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws, and union activity if applicable * Demonstrate an established ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolution      Physical Demands * Regularly required to sit stand, reach, bend, and move about the facility as needed * Ability to travel * Must be able to lift and carry up to 30 lbs.      About UsFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.About The TeamFanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

Senior Retail Regional Director - Fanatics

Jacksonville, Florida, United States

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This position will report directly to the SVP of Retail Operations and will oversee the operation, taking primary responsibility for overall operational excellence including profitability, strategic planning, talent development, and engagement for their region. The Regional Director will set the example for their teams and create a selling culture within their region that ensures financial success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;General Duties And Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Conceptualize and drive operational excellence by enacting strategic plans inclusive of P&amp;amp;L management aimed at driving sales and controlling cost while conveying the strategic operational vision, focus, and work priorities for their region &lt;/li&gt;&lt;li&gt; Collaborate with both internal and external Business Partners including planning, merchandising, buying, and Senior Executive Strategic Retail Leadership Team to create strategies for their region &lt;/li&gt;&lt;li&gt; Empower the team to analyze opportunities, present recommendations, and understand the impact decisions have on the region and organization &lt;/li&gt;&lt;li&gt; Ensure retail standards for merchandising and operations are consistent throughout the Region &lt;/li&gt;&lt;li&gt; Act as an ambassador for the Fanatics’ organization, demonstrate integrity and trust with all relationships &lt;/li&gt;&lt;li&gt; Oversee and/or resolve conflict by partnering with appropriate business partners to ensure fair and constructive solutions &lt;/li&gt;&lt;li&gt; Recruit and build a strong team while driving a culture of high performance and engagement that translates into a best-in-class fan experience of District Managers and General Managers &lt;/li&gt;&lt;li&gt; Hold teams accountable and create developmental assignments for high potential employees in collaboration with HRBPs and the Learning &amp;amp; Development Team; recommend a succession plan for employees to Human Resources and Senior Strategic Retail Leadership Team &lt;/li&gt;&lt;li&gt; Incorporates Fanatics Values in teams’ everyday work &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Education, Experience And Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Bachelor’s degree or equivalent work experience preferred, not required &lt;/li&gt;&lt;li&gt; Minimum 10 years of retail experience with 5 plus years of multi-unit retail management experience &lt;/li&gt;&lt;li&gt; Proven ability to lead teams of 10-25 exempt-level leaders &lt;/li&gt;&lt;li&gt; Highest level of integrity and ethics, both professional and personal &lt;/li&gt;&lt;li&gt; Experience managing a leadership team of employees located across the country &lt;/li&gt;&lt;li&gt; Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems &lt;/li&gt;&lt;li&gt; Travel as required to In-Venue Retail sites, hot markets, and other business needs as assigned &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Job Knowledge, Skills And Abilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Proven ability to identify key business metrics and collaborate with cross-functional partners to develop appropriate plans to drive results &lt;/li&gt;&lt;li&gt; Proficiency in understanding the fan base to ensure actions taken are in support of maximizing the needs of the marketplace &lt;/li&gt;&lt;li&gt; Established experience with retail finance, including multiple P&amp;amp;L management &lt;/li&gt;&lt;li&gt; Proficient superior communication and problem-solving skills, collaborative with strong influencing and interpersonal skills &lt;/li&gt;&lt;li&gt; Proven ability to lead operational excellence across multi-units &lt;/li&gt;&lt;li&gt; Proven ability to work independently while still adhering to company/departmental standards &lt;/li&gt;&lt;li&gt; Demonstrate an established ability to provide clear direction to achieve goals and develop strategic initiatives for all leaders while offering support and follow-up as necessary &lt;/li&gt;&lt;li&gt; Experience managing employee relations in partnership with human resources to comply with company policies, state and/or local laws, and union activity if applicable &lt;/li&gt;&lt;li&gt; Demonstrate an established ability to create an inclusive environment that fosters the development of others; supports constructive conflict resolution &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Physical Demands&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Regularly required to sit stand, reach, bend, and move about the facility as needed &lt;/li&gt;&lt;li&gt; Ability to travel &lt;/li&gt;&lt;li&gt; Must be able to lift and carry up to 30 lbs. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp;amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.&lt;br&gt;&lt;br&gt;Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

Senior Retail Regional Director

You should have 15+ years in Customer Experience, senior leadership in e-commerce, expertise in CX strategy, global team management, data-driven decision-making, and exceptional leadership skills.

You will drive customer experience strategy, lead a global team, innovate CX processes, analyze data, collaborate cross-functionally, advocate for customers, optimize resources, and manage budgets.

Customer Relations

Business, Operations & Strategy

Los Angeles

Job Description About the Company Fanatics Collect is a technology company dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, creative thinkers, and operators obsesses over how to create the ultimate collector experience - from developing the most fun and entertaining live shopping experience with Fanatics Live, to building the most trusted and dynamic collector focused marketplace with PWCC (acquired in May 2023). We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a small, nimble, ambitious team building products from the ground up. If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting. About The Role We are seeking an experienced Vice President of Customer Experience (CX) to own and drive the entire customer journey for Fanatics Collect. This senior leadership role will be responsible for developing and executing a comprehensive strategy to deliver an exceptional, end-to-end customer experience across all touchpoints, from onboarding and customer support to engagement, retention, and advocacy. As the VP of CX, you will oversee all aspects of customer experience, including support operations, service excellence, and the long-term strategy for customer satisfaction. You will work closely with senior leadership, including product, engineering, commercial, and operations teams, to design and deliver solutions that delight our collectors and build long-term loyalty. A key focus will be ensuring that the CX strategy is data-driven, customer-centric, and scalable—leveraging automation, AI, and advanced technologies to continuously enhance our support processes and exceed customer expectations. This is a leadership role that requires deep expertise in customer experience strategy, a proven ability to drive transformational change, and a passion for building strong customer relationships. You will manage a global team and be instrumental in fostering a culture of excellence, innovation, and continuous improvement. Key Responsibilities * Own the Customer Experience Strategy: * Define and execute a comprehensive, long-term strategy for customer experience across the entire customer journey from initial interactions to ongoing support, engagement, and retention. * Leadership & Team Development: * Lead and inspire a global, high-performing customer experience team. * Provide strategic direction, mentorship, and coaching to ensure team members are equipped to deliver exceptional service. * Foster a culture of continuous improvement, accountability, and high performance. * CX Innovation & Transformation: * Drive the adoption of new technologies, AI, and automation to enhance the customer experience. * Collaborate with Product and Engineering teams to design and implement customer-focused solutions that scale with the business. * CX Data & Metrics: * Establish and monitor key performance indicators (KPIs) to track service quality, customer satisfaction, and overall experience. * Leverage customer feedback and data analysis to inform strategic decisions and optimize service delivery. * Cross-Functional Collaboration: * Work closely with senior leadership and cross-functional teams (Marketing, Product, Operations, Engineering, Commercial) to ensure a cohesive and seamless customer experience across all touch points. * Align CX initiatives with broader business objectives and company strategy. * Customer Advocacy & Loyalty: * Champion the voice of the customer, ensuring that customer needs and insights are central to decision-making and product development. * Develop programs to drive customer retention, loyalty, and advocacy. * Process Optimization & Scalability: * Lead continuous improvement efforts across customer service processes, systems, and workflows. * Develop scalable solutions to handle growing customer demand while maintaining high levels of service. * Crisis Management & Escalation: * Manage the resolution of escalated customer issues, ensuring high-touch support for high-value customers. * Implement strategies for proactive issue resolution to minimize customer dissatisfaction. * Industry Leadership & Best Practices: * Stay ahead of industry trends and customer experience innovations. * Introduce and implement best practices and emerging technologies to maintain a competitive edge in the collectibles market. * Budget & Resource Management: * Oversee the CX budget, optimizing resource allocation to ensure cost-effective delivery of services without compromising on customer satisfaction. * Align resources with business priorities to meet service level agreements and performance targets. Key Requirements * 15+ years of experience in Customer Experience, with a proven track record of success in leading customer service, operations, and support teams at scale. * 10+ years in senior leadership roles driving customer experience strategy, ideally within e-commerce, marketplaces, or technology-driven environments. Experience in a high-growth or startup environment is a plus. * Deep expertise in Customer Experience (CX) strategy and proven success in optimizing the customer journey across multiple touchpoints. Experience with both reactive and proactive customer engagement strategies. * Extensive experience with cross-functional leadership, including working closely with Product, Engineering, Commercial, and Operations teams to design and implement customer-centric solutions. * Experience in managing global teams and driving performance across multiple regions, ensuring consistency in service quality while respecting regional differences. * Strong understanding of data and metrics to drive decision-making. Proven ability to leverage analytics and customer insights to continuously improve service delivery and customer satisfaction. * Expert in scaling customer service operations, including implementing AI, automation, and self-service tools to improve efficiency and satisfaction. * Experience with customer service technologies and CRM systems. Proficiency in Zendesk or similar platforms is preferred. * Exceptional leadership and people management skills, with the ability to inspire, mentor, and develop high-performing teams in a fast-paced environment. * Bachelor’s degree in Business, Management, or related field; MBA is a plus. * Strong knowledge of the collectibles space is preferred, but not required. An understanding of marketplaces, sports memorabilia, and related industries is a plus. * Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization and build relationships with customers, partners, and key business leaders. * Proven ability to drive results under pressure and adapt to evolving business needs. A strategic thinker with a hands-on approach to execution. The salary range for this position is $225,000 - $286,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About The Team Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles. Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.

Job DescriptionAbout the CompanyFanatics Collect is a technology company dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, creative thinkers, and operators obsesses over how to create the ultimate collector experience - from developing the most fun and entertaining live shopping experience with Fanatics Live, to building the most trusted and dynamic collector focused marketplace with PWCC (acquired in May 2023).We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a small, nimble, ambitious team building products from the ground up.If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.About The RoleWe are seeking an experienced Vice President of Customer Experience (CX) to own and drive the entire customer journey for Fanatics Collect. This senior leadership role will be responsible for developing and executing a comprehensive strategy to deliver an exceptional, end-to-end customer experience across all touchpoints, from onboarding and customer support to engagement, retention, and advocacy.As the VP of CX, you will oversee all aspects of customer experience, including support operations, service excellence, and the long-term strategy for customer satisfaction. You will work closely with senior leadership, including product, engineering, commercial, and operations teams, to design and deliver solutions that delight our collectors and build long-term loyalty. A key focus will be ensuring that the CX strategy is data-driven, customer-centric, and scalable—leveraging automation, AI, and advanced technologies to continuously enhance our support processes and exceed customer expectations.This is a leadership role that requires deep expertise in customer experience strategy, a proven ability to drive transformational change, and a passion for building strong customer relationships. You will manage a global team and be instrumental in fostering a culture of excellence, innovation, and continuous improvement.Key Responsibilities * Own the Customer Experience Strategy: * Define and execute a comprehensive, long-term strategy for customer experience across the entire customer journey from initial interactions to ongoing support, engagement, and retention. * Leadership & Team Development: * Lead and inspire a global, high-performing customer experience team. * Provide strategic direction, mentorship, and coaching to ensure team members are equipped to deliver exceptional service. * Foster a culture of continuous improvement, accountability, and high performance. * CX Innovation & Transformation: * Drive the adoption of new technologies, AI, and automation to enhance the customer experience. * Collaborate with Product and Engineering teams to design and implement customer-focused solutions that scale with the business. * CX Data & Metrics: * Establish and monitor key performance indicators (KPIs) to track service quality, customer satisfaction, and overall experience. * Leverage customer feedback and data analysis to inform strategic decisions and optimize service delivery. * Cross-Functional Collaboration: * Work closely with senior leadership and cross-functional teams (Marketing, Product, Operations, Engineering, Commercial) to ensure a cohesive and seamless customer experience across all touch points. * Align CX initiatives with broader business objectives and company strategy. * Customer Advocacy & Loyalty: * Champion the voice of the customer, ensuring that customer needs and insights are central to decision-making and product development. * Develop programs to drive customer retention, loyalty, and advocacy. * Process Optimization & Scalability: * Lead continuous improvement efforts across customer service processes, systems, and workflows. * Develop scalable solutions to handle growing customer demand while maintaining high levels of service. * Crisis Management & Escalation: * Manage the resolution of escalated customer issues, ensuring high-touch support for high-value customers. * Implement strategies for proactive issue resolution to minimize customer dissatisfaction. * Industry Leadership & Best Practices: * Stay ahead of industry trends and customer experience innovations. * Introduce and implement best practices and emerging technologies to maintain a competitive edge in the collectibles market. * Budget & Resource Management: * Oversee the CX budget, optimizing resource allocation to ensure cost-effective delivery of services without compromising on customer satisfaction. * Align resources with business priorities to meet service level agreements and performance targets.      Key Requirements * 15+ years of experience in Customer Experience, with a proven track record of success in leading customer service, operations, and support teams at scale. * 10+ years in senior leadership roles driving customer experience strategy, ideally within e-commerce, marketplaces, or technology-driven environments. Experience in a high-growth or startup environment is a plus. * Deep expertise in Customer Experience (CX) strategy and proven success in optimizing the customer journey across multiple touchpoints. Experience with both reactive and proactive customer engagement strategies. * Extensive experience with cross-functional leadership, including working closely with Product, Engineering, Commercial, and Operations teams to design and implement customer-centric solutions. * Experience in managing global teams and driving performance across multiple regions, ensuring consistency in service quality while respecting regional differences. * Strong understanding of data and metrics to drive decision-making. Proven ability to leverage analytics and customer insights to continuously improve service delivery and customer satisfaction. * Expert in scaling customer service operations, including implementing AI, automation, and self-service tools to improve efficiency and satisfaction. * Experience with customer service technologies and CRM systems. Proficiency in Zendesk or similar platforms is preferred. * Exceptional leadership and people management skills, with the ability to inspire, mentor, and develop high-performing teams in a fast-paced environment. * Bachelor’s degree in Business, Management, or related field; MBA is a plus. * Strong knowledge of the collectibles space is preferred, but not required. An understanding of marketplaces, sports memorabilia, and related industries is a plus. * Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization and build relationships with customers, partners, and key business leaders. * Proven ability to drive results under pressure and adapt to evolving business needs. A strategic thinker with a hands-on approach to execution.      The salary range for this position is $225,000 - $286,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careersAbout UsFanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.About The TeamFanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.

VP, Customer Experience - Fanatics

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About the Company &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fanatics Collect is a technology company dedicated to revolutionizing the world of collectibles. Every single day our team of experienced product leaders, engineers, creative thinkers, and operators obsesses over how to create the ultimate collector experience - from developing the most fun and entertaining live shopping experience with Fanatics Live, to building the most trusted and dynamic collector focused marketplace with PWCC (acquired in May 2023).&lt;br&gt;&lt;br&gt;We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a small, nimble, ambitious team building products from the ground up.&lt;br&gt;&lt;br&gt;If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are seeking an experienced Vice President of Customer Experience (CX) to own and drive the entire customer journey for Fanatics Collect. This senior leadership role will be responsible for developing and executing a comprehensive strategy to deliver an exceptional, end-to-end customer experience across all touchpoints, from onboarding and customer support to engagement, retention, and advocacy.&lt;br&gt;&lt;br&gt;As the VP of CX, you will oversee all aspects of customer experience, including support operations, service excellence, and the long-term strategy for customer satisfaction. You will work closely with senior leadership, including product, engineering, commercial, and operations teams, to design and deliver solutions that delight our collectors and build long-term loyalty. A key focus will be ensuring that the CX strategy is data-driven, customer-centric, and scalable—leveraging automation, AI, and advanced technologies to continuously enhance our support processes and exceed customer expectations.&lt;br&gt;&lt;br&gt;This is a leadership role that requires deep expertise in customer experience strategy, a proven ability to drive transformational change, and a passion for building strong customer relationships. You will manage a global team and be instrumental in fostering a culture of excellence, innovation, and continuous improvement.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Own the Customer Experience Strategy:&lt;/li&gt;&lt;li&gt; Define and execute a comprehensive, long-term strategy for customer experience across the entire customer journey from initial interactions to ongoing support, engagement, and retention. &lt;/li&gt;&lt;li&gt;Leadership &amp;amp; Team Development:&lt;/li&gt;&lt;li&gt; Lead and inspire a global, high-performing customer experience team. &lt;/li&gt;&lt;li&gt; Provide strategic direction, mentorship, and coaching to ensure team members are equipped to deliver exceptional service. &lt;/li&gt;&lt;li&gt; Foster a culture of continuous improvement, accountability, and high performance. &lt;/li&gt;&lt;li&gt;CX Innovation &amp;amp; Transformation:&lt;/li&gt;&lt;li&gt; Drive the adoption of new technologies, AI, and automation to enhance the customer experience. &lt;/li&gt;&lt;li&gt; Collaborate with Product and Engineering teams to design and implement customer-focused solutions that scale with the business. &lt;/li&gt;&lt;li&gt;CX Data &amp;amp; Metrics:&lt;/li&gt;&lt;li&gt; Establish and monitor key performance indicators (KPIs) to track service quality, customer satisfaction, and overall experience. &lt;/li&gt;&lt;li&gt; Leverage customer feedback and data analysis to inform strategic decisions and optimize service delivery. &lt;/li&gt;&lt;li&gt;Cross-Functional Collaboration:&lt;/li&gt;&lt;li&gt; Work closely with senior leadership and cross-functional teams (Marketing, Product, Operations, Engineering, Commercial) to ensure a cohesive and seamless customer experience across all touch points. &lt;/li&gt;&lt;li&gt; Align CX initiatives with broader business objectives and company strategy. &lt;/li&gt;&lt;li&gt;Customer Advocacy &amp;amp; Loyalty:&lt;/li&gt;&lt;li&gt; Champion the voice of the customer, ensuring that customer needs and insights are central to decision-making and product development. &lt;/li&gt;&lt;li&gt; Develop programs to drive customer retention, loyalty, and advocacy. &lt;/li&gt;&lt;li&gt;Process Optimization &amp;amp; Scalability:&lt;/li&gt;&lt;li&gt; Lead continuous improvement efforts across customer service processes, systems, and workflows. &lt;/li&gt;&lt;li&gt; Develop scalable solutions to handle growing customer demand while maintaining high levels of service. &lt;/li&gt;&lt;li&gt;Crisis Management &amp;amp; Escalation:&lt;/li&gt;&lt;li&gt; Manage the resolution of escalated customer issues, ensuring high-touch support for high-value customers. &lt;/li&gt;&lt;li&gt; Implement strategies for proactive issue resolution to minimize customer dissatisfaction. &lt;/li&gt;&lt;li&gt;Industry Leadership &amp;amp; Best Practices:&lt;/li&gt;&lt;li&gt; Stay ahead of industry trends and customer experience innovations. &lt;/li&gt;&lt;li&gt; Introduce and implement best practices and emerging technologies to maintain a competitive edge in the collectibles market. &lt;/li&gt;&lt;li&gt;Budget &amp;amp; Resource Management:&lt;/li&gt;&lt;li&gt; Oversee the CX budget, optimizing resource allocation to ensure cost-effective delivery of services without compromising on customer satisfaction. &lt;/li&gt;&lt;li&gt; Align resources with business priorities to meet service level agreements and performance targets. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Key Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;15+ years of experience in Customer Experience, with a proven track record of success in leading customer service, operations, and support teams at scale.&lt;/li&gt;&lt;li&gt;10+ years in senior leadership roles driving customer experience strategy, ideally within e-commerce, marketplaces, or technology-driven environments. Experience in a high-growth or startup environment is a plus.&lt;/li&gt;&lt;li&gt;Deep expertise in Customer Experience (CX) strategy and proven success in optimizing the customer journey across multiple touchpoints. Experience with both reactive and proactive customer engagement strategies.&lt;/li&gt;&lt;li&gt;Extensive experience with cross-functional leadership, including working closely with Product, Engineering, Commercial, and Operations teams to design and implement customer-centric solutions.&lt;/li&gt;&lt;li&gt;Experience in managing global teams and driving performance across multiple regions, ensuring consistency in service quality while respecting regional differences.&lt;/li&gt;&lt;li&gt;Strong understanding of data and metrics to drive decision-making. Proven ability to leverage analytics and customer insights to continuously improve service delivery and customer satisfaction.&lt;/li&gt;&lt;li&gt;Expert in scaling customer service operations, including implementing AI, automation, and self-service tools to improve efficiency and satisfaction.&lt;/li&gt;&lt;li&gt;Experience with customer service technologies and CRM systems. Proficiency in Zendesk or similar platforms is preferred.&lt;/li&gt;&lt;li&gt;Exceptional leadership and people management skills, with the ability to inspire, mentor, and develop high-performing teams in a fast-paced environment.&lt;/li&gt;&lt;li&gt;Bachelor’s degree in Business, Management, or related field; MBA is a plus.&lt;/li&gt;&lt;li&gt;Strong knowledge of the collectibles space is preferred, but not required. An understanding of marketplaces, sports memorabilia, and related industries is a plus.&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization and build relationships with customers, partners, and key business leaders.&lt;/li&gt;&lt;li&gt;Proven ability to drive results under pressure and adapt to evolving business needs. A strategic thinker with a hands-on approach to execution.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;The salary range for this position is $225,000 - $286,000, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at &lt;/em&gt; &lt;em&gt;www.fanaticsinc.com/careers&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting &amp;amp; Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Fanatics Collectibles is a leading licensor, producer, designer, and seller of physical and digital trading cards, sports memorabilia, and other digital assets for entertainment and sports properties globally, as well as a manufacturer of physical and digital trading cards. It has secured exclusive licensing arrangements with major national professional sports leagues, including the MLB, NFL and the NBA, and related players associations, to produce physical and digital trading cards and other collectibles.&lt;br&gt;&lt;br&gt;Fanatics Collectibles also has partnerships with a number of individual international sports teams and leagues, as well as owners of other entertainment properties granting similar exclusive rights. Fanatics Collectibles recently announced Fanatics Live, expected to launch later in 2023, which will focus on transforming the digital shopping experience through personality-driven content and entertainment.

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