Large

Integrity

Trust

Brave

Bold

Curious

Compassionate

Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Finance

Fidelity International

Investment

You must have 10+ years in Oracle DBA, Oracle Certified, experience with SQL Server, strong problem-solving skills, and familiarity with UNIX/Linux, scripting, cloud fundamentals, and data visualization tools.

You will provide 24x7 support for production databases, respond to incidents, drive root cause analysis, enhance service quality, and manage automation and process improvements.

Data

IT & Cybersecurity

Dublin

<div><div>About the Opportunity</div>
Job Type: Permanent<div></div>
Application Deadline: 28 February 2025<div></div><div>
Title Technical Consultant</div><div>
Department ETS (Enterprise Technical Services)</div><div>
Location Ireland or UK</div><div>
Reports To</div><div>
Level 5</div><div></div><div>
About Fidelity International</div><div></div><div>
Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.</div><div></div><div>
Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.</div><div></div><div>
Find out more about what we do, our history, and how you could be a part of our future at our website.</div><div></div><div>
Our Values</div><div></div><div>
All of our people must be able to demonstrate affinity with the Fidelity core values:</div><div></div><div>
Innovation &ndash; Being willing to experiment and try new and better ways to serve our clients.</div><div>
Integrity &ndash; Taking personal responsibility for always acting in the best interests of our clients.</div><div>
Excellence &ndash; Striving to be the best while knowing we can always be better next time.</div><div></div><div>
Our Behaviours</div><div></div><div>
All our people must be able to operate in accordance with our behaviours:</div><div></div><div>
Commitment &ndash; We are committed to our clients and proud to work for Fidelity. We push through obstacles to make things happen; we make decisions quickly and thoughtfully. We are individually committed to building a culture of excellence.</div><div>
Collaboration &ndash; We collaborate with colleagues, seek alternative views, invite different ideas and always challenge traditional thinking. This approach allows us to create a whole that is much greater than the sum of its parts.</div><div>
Client Focus &ndash; We are expected to, and measured on, our ability to put our client first. We go the extra mile to understand their needs and strive to exceed their expectations. We listen carefully, we communicate clearly, and we&rsquo;re quick to respond. We&rsquo;re respectful of the trust placed in us to manage their money.</div><div></div><div>
Department Description</div><div></div><div>
The Data PlatformGroup sits within ETS (Enterprise Technology Services) providing a real-time, agile Enterprise Data Platform. We provide traditional Relational Database support and consultation alongside Data Analytics, In-memory, Virtualisation, Big Data built on a Self-service and automation platform. We also provide services around Data Security, Data Quality and the full Lifecycle management.</div><div></div><div>
Purpose of your role</div><div></div><div>
The Technical Consultant &ndash; Databases is responsible for working on database project delivery and / or production support activities from a technical perspective. Typically, this will be day to day activities supporting database infrastructure including solving production and non-production issues, working on change, incidents, problems, service improvement and engineering initiatives. In addition to this the Technical Consultant also acts as a trusted technology advisor to the business providing guidance and consultancy as required.</div><div></div><div>
This role demands strong technical skills with a focus to ensure maximum uptime of the production database infrastructure. Working as a member of a global database support team the successful candidate will play a pro-active role in the support of Fidelity&rsquo;s database estate. The role requires strong Oracle database technical skills across various UNIX and Linux platforms.</div><div>
The role will involve regular BAU (Business As Usual) support and will involve 24 x 7 support and weekend working.</div><div></div><div>
Key Responsibilities</div><div></div><div>
The key responsibilities of this role are:</div><ul><li>
24x7 support for Fidelity&rsquo;s Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments.</li><li>
Rapid response to address high severity (severity 1, 2 and 3H) incidents.</li><li>
Support and delivery of assigned project work.</li><li>
Pro-active issue detection and resolution as well as service monitoring.</li><li>
Service restoration subsequent to unanticipated outages or disruptions.</li><li>
Driving root cause analysis and resolution to closure.</li><li>
Identification and driving of database related service quality improvements and engineering deliverables.</li><li>
Provision of technical support on a shift, on-call and rotational basis.</li><li>
Resolution of production support issues.</li><li>
Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.</li><li>
Management and progression of Action items.</li><li>
Automation and process improvement of database activities.</li></ul><div></div><div>
Experience and Qualifications Required</div><ul><li>
Excellent Oracle database administration skills in a production support capacity; with the responsibility for the delivery, support and maintenance of reliable, highly available and high-performance environments.</li><li>
Support of database installation and configuration, monitoring and housekeeping, upgrade and patching, troubleshooting, root cause analysis and performance tuning.</li><li>
Good experience in another RDBMS platform, preferably Microsoft SQL Server, database administration and skills as above.</li></ul><div></div><div>
Personal Skills</div><ul><li>
A good team worker.</li><li>
Ability to priorities and co-ordinate activities.</li><li>
Experience of working to tight deadlines on a regular basis.</li><li>
Good analytical, problem solving and documentation skills.</li><li>
Ability to adapt to changing business needs (flexible) and learning new skills quickly.</li><li>
Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.</li><li>
Calm approach when under pressure.</li><li>
Customer focused &ndash; strong service ethic.</li><li>
Ability to work on own initiative with minimal direction.</li></ul><div></div><div>
Technical expertise</div><div>
Above 10 Years of progressive working knowledge of database technologies</div><ul><li>
Oracle Certified Professional</li><li>
Oracle RDBMS (11g, 12c, 18c,19c)</li><li>
Oracle Data Guard</li><li>
Oracle Automatic Storage Management (ASM)</li><li>
Oracle Grid Infrastructure and Real Application Clusters</li><li>
Oracle Exadata</li><li>
Oracle Golden Gate</li><li>
Good understanding of UNIX and Linux operating systems (Red Hat Enterprise Linux)</li></ul><ul><li>
Strong scripting skills (SQL, PL/SQL, UNIX shell scripting)</li><li>
Database backup, restore and recovery - User and server managed (RMAN and EMC DataDomain or equivalent)</li><li>
Database Instance and Query performance tuning</li></ul><div></div><div>
Desirable Skills</div><ul><li>
Big Data, No/SQL &amp; Related Technologies</li><li>
Data Visualization - Tableau, OBIEE, MS Power BI</li><li>
Cloud Fundamental - AWS, Azure, Oracle</li></ul><div></div><div>
Feel rewarded</div><div>
For starters, we&rsquo;ll offer you a comprehensive benefits package. We&rsquo;ll value your wellbeing and support your development. And we&rsquo;ll be as flexible as we can about where and when you work &ndash; finding a balance that works for all of us. It&rsquo;s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.</div><div></div><div>
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.</div></div>

About the Opportunity
Job Type: Permanent
Application Deadline: 28 February 2025
Title Technical Consultant
Department ETS (Enterprise Technical Services)
Location Ireland or UK
Reports To
Level 5
About Fidelity International
Fidelity International offers world class investment solutions and retirement expertise. As a privately owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future.
Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.
Find out more about what we do, our history, and how you could be a part of our future at our website.
Our Values
All of our people must be able to demonstrate affinity with the Fidelity core values:
Innovation – Being willing to experiment and try new and better ways to serve our clients.
Integrity – Taking personal responsibility for always acting in the best interests of our clients.
Excellence – Striving to be the best while knowing we can always be better next time.
Our Behaviours
All our people must be able to operate in accordance with our behaviours:
Commitment – We are committed to our clients and proud to work for Fidelity. We push through obstacles to make things happen; we make decisions quickly and thoughtfully. We are individually committed to building a culture of excellence.
Collaboration – We collaborate with colleagues, seek alternative views, invite different ideas and always challenge traditional thinking. This approach allows us to create a whole that is much greater than the sum of its parts.
Client Focus – We are expected to, and measured on, our ability to put our client first. We go the extra mile to understand their needs and strive to exceed their expectations. We listen carefully, we communicate clearly, and we’re quick to respond. We’re respectful of the trust placed in us to manage their money.
Department Description
The Data PlatformGroup sits within ETS (Enterprise Technology Services) providing a real-time, agile Enterprise Data Platform. We provide traditional Relational Database support and consultation alongside Data Analytics, In-memory, Virtualisation, Big Data built on a Self-service and automation platform. We also provide services around Data Security, Data Quality and the full Lifecycle management.
Purpose of your role
The Technical Consultant – Databases is responsible for working on database project delivery and / or production support activities from a technical perspective. Typically, this will be day to day activities supporting database infrastructure including solving production and non-production issues, working on change, incidents, problems, service improvement and engineering initiatives. In addition to this the Technical Consultant also acts as a trusted technology advisor to the business providing guidance and consultancy as required.
This role demands strong technical skills with a focus to ensure maximum uptime of the production database infrastructure. Working as a member of a global database support team the successful candidate will play a pro-active role in the support of Fidelity’s database estate. The role requires strong Oracle database technical skills across various UNIX and Linux platforms.
The role will involve regular BAU (Business As Usual) support and will involve 24 x 7 support and weekend working.
Key Responsibilities
The key responsibilities of this role are:
24x7 support for Fidelity’s Production database estate. This includes all Production, Disaster Recovery, Emergency Break Fix, User Acceptance Testing and Development environments.
Rapid response to address high severity (severity 1, 2 and 3H) incidents.
Support and delivery of assigned project work.
Pro-active issue detection and resolution as well as service monitoring.
Service restoration subsequent to unanticipated outages or disruptions.
Driving root cause analysis and resolution to closure.
Identification and driving of database related service quality improvements and engineering deliverables.
Provision of technical support on a shift, on-call and rotational basis.
Resolution of production support issues.
Escalation as necessary to secure assistance and technical guidance from other Technology teams to resolve support issues.
Management and progression of Action items.
Automation and process improvement of database activities.
Experience and Qualifications Required
Excellent Oracle database administration skills in a production support capacity; with the responsibility for the delivery, support and maintenance of reliable, highly available and high-performance environments.
Support of database installation and configuration, monitoring and housekeeping, upgrade and patching, troubleshooting, root cause analysis and performance tuning.
Good experience in another RDBMS platform, preferably Microsoft SQL Server, database administration and skills as above.
Personal Skills
A good team worker.
Ability to priorities and co-ordinate activities.
Experience of working to tight deadlines on a regular basis.
Good analytical, problem solving and documentation skills.
Ability to adapt to changing business needs (flexible) and learning new skills quickly.
Good written and verbal communication skills, together with the ability to communicate with management and other business and technical groups.
Calm approach when under pressure.
Customer focused – strong service ethic.
Ability to work on own initiative with minimal direction.
Technical expertise
Above 10 Years of progressive working knowledge of database technologies
Oracle Certified Professional
Oracle RDBMS (11g, 12c, 18c,19c)
Oracle Data Guard
Oracle Automatic Storage Management (ASM)
Oracle Grid Infrastructure and Real Application Clusters
Oracle Exadata
Oracle Golden Gate
Good understanding of UNIX and Linux operating systems (Red Hat Enterprise Linux)
Strong scripting skills (SQL, PL/SQL, UNIX shell scripting)
Database backup, restore and recovery - User and server managed (RMAN and EMC DataDomain or equivalent)
Database Instance and Query performance tuning
Desirable Skills
Big Data, No/SQL & Related Technologies
Data Visualization - Tableau, OBIEE, MS Power BI
Cloud Fundamental - AWS, Azure, Oracle
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Technical Consultant - Oracle DBA - Fidelity International

Technical Consultant - Oracle DBA

You should have strong customer service skills, reliable commuting ability, proactive teamwork, tech-savviness, active listening, and prior experience in a corporate customer service role.

You will interact with customers and IFAs via phone and email, resolving inquiries, explaining products, managing complaints, and escalating issues as needed to ensure customer satisfaction.

Customer Relations

Sales & Business Development

<div>
 <div>
  About the Opportunity
 </div> Job Type: Permanent
 <div></div> Application Deadline: 31 March 2025
 <div></div>
 <div>
  <br> Title: Associate
 </div>
 <div>
  Department: Client Services
 </div>
 <div>
  Location: Dublin, Ireland
 </div>
 <div>
  Reports To: Team Lead
 </div>
 <div></div>
 <div>
  Join us as an 'Associate-Client Services' at Fidelity!
 </div>
 <div></div>
 <div>
  If you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and seek a dynamic role, look no further.
 </div>
 <div>
  Discover an exciting opportunity to be a key player in our thriving Customer Services-Call Center team.
 </div>
 <div></div>
 <div>
  What sets you apart:
 </div>
 <ul>
  <li>
   <div>
    Are you confident in your customer service skills?
   </div></li>
  <li>
   <div>
    Are you able to reliably commute to the office?
   </div></li>
  <li>
   <div>
    Strong telephone and interpersonal skills, with a willingness to learn new technologies?
   </div></li>
  <li>
   <div>
    Passionate about finding solutions for customers and contributing positively as a proactive team player?
   </div></li>
 </ul>
 <div></div>
 <div>
  What sets us apart:
 </div>
 <ul>
  <li>
   <div>
    Join our rapidly growing team
   </div></li>
  <li>
   <div>
    Benefit from first 12 weeks of supportive in person and virtual training including classroom and practical experience
   </div></li>
  <li>
   <div>
    Discover exciting career advancement possibilities for a secure future
   </div></li>
  <li>
   <div>
    There is free car parking in our Dublin office (Free office underground car parking available)
   </div></li>
 </ul>
 <div></div>
 <div>
  About Fidelity International
 </div>
 <div></div>
 <div>
  We’re proud to have been helping our clients build better financial futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private individuals and have a reputation as one of the world’s most successful investment solution providers. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Services team and feel like you’re part of something bigger.
 </div>
 <div></div>
 <div>
  Department overview
 </div>
 <div></div>
 <div>
  Customer expectations are ever growing in complexity and the Client Services department is the most important area of our business for delivering outstanding customer experiences every day.
 </div>
 <div>
  The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our customers and advisers with help, expertise and guidance on a range of queries by building strong relationships to develop trust in our business.
 </div>
 <div></div>
 <div>
  What you’ll do
 </div>
 <div></div>
 <div>
  In our busy phone’s teams, you will be offering first-line support to the direct customers or Financial Advisors and will be responsible for delivering the best customer experience possible. You will be provided with a comprehensive training programme that will enable you to do just that.
 </div>
 <div>
  As you progress you will become an ambassador for the business - learning how to promote our services to support the business. Throughout this time you will be supported to develop your own knowledge and personal skills against a framework of competencies, where success is rewarded by a series of promotions and pay rises.
 </div>
 <div></div>
 <div>
  Responsibilities:
 </div>
 <ul>
  <li>
   <div>
    Handle direct customers or Independent Financial Advisor (IFA’s) interactions through a range of channels, primarily phone and also email and letter - understanding their needs to provide the right solutions to them.
   </div></li>
  <li>
   <div>
    Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
   </div></li>
  <li>
   <div>
    Explain UK products &amp; services as well as provide guidance on tools and sources of information to empower customers to self-serve.
   </div></li>
  <li>
   <div>
    Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
   </div></li>
  <li>
   <div>
    Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
   </div></li>
  <li>
   <div>
    Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> Your skills and experience
 </div>
 <ul>
  <li>
   <div>
    Prior experience of working in a Customer Service industry - preferably within a corporate environment.
   </div></li>
  <li>
   <div>
    Strong telephone and verbal communication skills
   </div></li>
  <li>
   <div>
    Active listener
   </div></li>
  <li>
   <div>
    Passionate about delivering positive solutions for customers
   </div></li>
  <li>
   <div>
    Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
   </div></li>
  <li>
   <div>
    Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the department
   </div></li>
 </ul>
 <div>
  <br>
 </div>
 <div>
  Feel rewarded
 </div>
 <div></div>
 <div>
  For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. We’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit 
  <div>
   careers.fidelityinternational.com
  </div>
 </div>
</div>


 
  About the Opportunity
  Job Type: Permanent
  Application Deadline: 31 March 2025
 
 
   Title: Associate
 
 
  Department: Client Services
 
 
  Location: Dublin, Ireland
 
 
  Reports To: Team Lead
 
 
 
  Join us as an 'Associate-Client Services' at Fidelity!
 
 
 
  If you enjoy phone conversations with customers, working from a premium location based in Dublin, Ireland and seek a dynamic role, look no further.
 
 
  Discover an exciting opportunity to be a key player in our thriving Customer Services-Call Center team.
 
 
 
  What sets you apart:
 
 
  
   
    Are you confident in your customer service skills?
   
  
   
    Are you able to reliably commute to the office?
   
  
   
    Strong telephone and interpersonal skills, with a willingness to learn new technologies?
   
  
   
    Passionate about finding solutions for customers and contributing positively as a proactive team player?
   
 
 
 
  What sets us apart:
 
 
  
   
    Join our rapidly growing team
   
  
   
    Benefit from first 12 weeks of supportive in person and virtual training including classroom and practical experience
   
  
   
    Discover exciting career advancement possibilities for a secure future
   
  
   
    There is free car parking in our Dublin office (Free office underground car parking available)
   
 
 
 
  About Fidelity International
 
 
 
  We’re proud to have been helping our clients build better financial futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private individuals and have a reputation as one of the world’s most successful investment solution providers. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Client Services team and feel like you’re part of something bigger.
 
 
 
  Department overview
 
 
 
  Customer expectations are ever growing in complexity and the Client Services department is the most important area of our business for delivering outstanding customer experiences every day.
 
 
  The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our customers and advisers with help, expertise and guidance on a range of queries by building strong relationships to develop trust in our business.
 
 
 
  What you’ll do
 
 
 
  In our busy phone’s teams, you will be offering first-line support to the direct customers or Financial Advisors and will be responsible for delivering the best customer experience possible. You will be provided with a comprehensive training programme that will enable you to do just that.
 
 
  As you progress you will become an ambassador for the business - learning how to promote our services to support the business. Throughout this time you will be supported to develop your own knowledge and personal skills against a framework of competencies, where success is rewarded by a series of promotions and pay rises.
 
 
 
  Responsibilities:
 
 
  
   
    Handle direct customers or Independent Financial Advisor (IFA’s) interactions through a range of channels, primarily phone and also email and letter - understanding their needs to provide the right solutions to them.
   
  
   
    Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
   
  
   
    Explain UK products & services as well as provide guidance on tools and sources of information to empower customers to self-serve.
   
  
   
    Adhere to the call process ensuring application of best practice in call introduction, query identification, resolution and call closure
   
  
   
    Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
   
  
   
    Quickly and efficiently escalate risk, potential fraud or vulnerable customer situations, ensuring escalation to the appropriate person.
   
 
 
 
   Your skills and experience
 
 
  
   
    Prior experience of working in a Customer Service industry - preferably within a corporate environment.
   
  
   
    Strong telephone and verbal communication skills
   
  
   
    Active listener
   
  
   
    Passionate about delivering positive solutions for customers
   
  
   
    Experience in using technology platforms to deliver a service and a willingness to learn new technologies.
   
  
   
    Proactive team player with a desire to improve knowledge and contribute to positive team dynamics across the department
   
 
 
  
 
 
  Feel rewarded
 
 
 
  For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. We’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit 
  
   careers.fidelityinternational.com
  
 
