Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. 

Technology

Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

You need a degree in CS or Engineering, 2 years in SDET/software development, proficiency in OO languages (Java/C#/Python/JS), UI test automation, Agile, CI/CD tools, and a DevOps mindset.

You will collaborate with SDETs and DevOps, write automated tests for API/UI, maintain deployment pipelines, conduct exploratory and performance testing, and engage in Agile Scrum processes.

Software Engineering

IT & Cybersecurity

Galway

<div></div><div><div><div><div><div><div>locations</div><div>
Galway, Ireland</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR107261</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
We are looking for a talented Software Developer Engineer in Test (SDET) or Software Developer to join our Artificial Intelligence teams and help building products and services to bring the benefits of our innovative technology to Genesys Customers.</div><div>
As an SDET, you will be designing and developing automated test frameworks and additional cloud based test infrastructure that help guarantee the quality of our software deliverables.</div><div>
As a member of a cross functional development team, you will be also ensuring scalability and availability of the entire platform and delivering high quality code.</div><div>
Candidates for this position are able to code effectively in at least one object oriented programming language and can quickly learn new techniques and languages. While SDETs primarily focus is on automation efforts of a single team, they also have a drive to understand how their work integrates with other groups in order to provide value to our customers.</div><div></div><div>
We also have a strong focus on Continuous Delivery with a DevOps mindset which will also give you an opportunity to work and leverage technologies such Jenkins, AWS and Docker.</div><div></div><div>
Key Responsibilities:</div><ul><li><div>
Work with Senior SDETs and DevOps engineers in order to expand existing test automation solutions and create new ones.</div></li><li><div>
Write automated functional acceptance tests at the API and UI level.</div></li><li><div>
Maintain automated test jobs in automated deployment pipelines.</div></li><li><div>
Exploratory Testing to ensure functional and usability integrity.</div></li><li><div>
Performance/Load Testing to ensure product meet scalability needs.</div></li><li><div>
Contribute as a delivery team member through an Agile Scrum methodology representing testing and quality assurance concerns.</div></li></ul><div></div><div>
Minimum Requirements:</div><ul><li><div>
Degree in Computer Science, Engineering or related disciplines</div></li><li><div>
2 years of experience in Software Development in Test or Software Development.</div></li><li><div>
Experience developing in at least one of the following OO languages &ndash; Java/C#, Python, JavaScript.</div></li><li><div>
Experience working with UI test automation frameworks such as selenium, playwright or cypress.</div></li><li><div>
Experience working within Agile software development frameworks.</div></li><li><div>
Experience with Continuous Integration/Delivery systems such as Jenkins or similar.</div></li><li><div>
You have a DevOps mindset and champion Continuous Delivery best practices.</div></li><li><div>
You are curious, self-driven, and you are not afraid to ask questions.</div></li></ul><div></div><div>
Desirable Skills:</div><ul><li><div>
Experienced with API test automation frameworks such as Requests or REST Assured.</div></li><li><div>
Experience with Javascript/PlayWright based UI test frameworks.</div></li><li><div>
Experienced with web applications and microservices.</div></li><li><div>
Experience with Amazon Web Services.</div></li><li><div>
Knowledge of container technologies (Docker, Kubernetes).</div></li></ul><div></div><div>
Our Benefits:</div><ul><li><div>
Flexible work schedules and work from home options</div></li><li><div>
Development and career growth opportunities</div></li><li><div>
Excellent pension scheme</div></li><li><div>
Bonus scheme</div></li><li><div>
Health Insurance</div></li><li><div>
Income Protection &amp; Life Assurance</div></li></ul><div></div><div>
#LI-MC1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Galway, Ireland
time type
Full time
posted on
Posted Today
job requisition id
JR107261
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We are looking for a talented Software Developer Engineer in Test (SDET) or Software Developer to join our Artificial Intelligence teams and help building products and services to bring the benefits of our innovative technology to Genesys Customers.
As an SDET, you will be designing and developing automated test frameworks and additional cloud based test infrastructure that help guarantee the quality of our software deliverables.
As a member of a cross functional development team, you will be also ensuring scalability and availability of the entire platform and delivering high quality code.
Candidates for this position are able to code effectively in at least one object oriented programming language and can quickly learn new techniques and languages. While SDETs primarily focus is on automation efforts of a single team, they also have a drive to understand how their work integrates with other groups in order to provide value to our customers.
We also have a strong focus on Continuous Delivery with a DevOps mindset which will also give you an opportunity to work and leverage technologies such Jenkins, AWS and Docker.
Key Responsibilities:
Work with Senior SDETs and DevOps engineers in order to expand existing test automation solutions and create new ones.
Write automated functional acceptance tests at the API and UI level.
Maintain automated test jobs in automated deployment pipelines.
Exploratory Testing to ensure functional and usability integrity.
Performance/Load Testing to ensure product meet scalability needs.
Contribute as a delivery team member through an Agile Scrum methodology representing testing and quality assurance concerns.
Minimum Requirements:
Degree in Computer Science, Engineering or related disciplines
2 years of experience in Software Development in Test or Software Development.
Experience developing in at least one of the following OO languages – Java/C#, Python, JavaScript.
Experience working with UI test automation frameworks such as selenium, playwright or cypress.
Experience working within Agile software development frameworks.
Experience with Continuous Integration/Delivery systems such as Jenkins or similar.
You have a DevOps mindset and champion Continuous Delivery best practices.
You are curious, self-driven, and you are not afraid to ask questions.
Desirable Skills:
Experienced with API test automation frameworks such as Requests or REST Assured.
Experience with Javascript/PlayWright based UI test frameworks.
Experienced with web applications and microservices.
Experience with Amazon Web Services.
Knowledge of container technologies (Docker, Kubernetes).
Our Benefits:
Flexible work schedules and work from home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Software Development Engineer in Test (SDET) - Genesys

Ireland

Software Development Engineer in Test (SDET)

You should have 2-3 years in accounting/audit, a relevant degree, strong Excel skills, revenue accounting knowledge (ASC 606/IFRS 15), and familiarity with Salesforce, RevPro, and SaaS.

You will ensure accurate revenue accounting, review data completeness, process contract updates, manage internal controls, conduct Excel analyses, prepare deal reviews, and support audits.

Accounting & Tax

Business, Operations & Strategy

Manila

<div></div><div><div><div><div><div><div>locations</div><div>
Manila (Flexible)</div><div>
Manila</div><div>
Manila, Philippines</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR107072</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Position: Revenue Analyst</div><div>
Location: Manilla, Philippines</div><div></div><div>
Summary of the Position:</div><div>
The Revenue Analyst will be responsible for tasks related to revenue recognition. The individual will play a key role in ensuring accurate revenue and accounting data reporting as part of the monthly revenue close process. The Revenue Analyst will assist in the coordination, accounting, and review of sales-related transactions.</div><div></div><div>
Key Responsibilities include but are not limited to:</div><ul><li>
Part of a team that ensures all revenue is accounted for in accordance with Genesys policies and accounting guidelines, including ASC 606</li><li>
Reviewing the completeness and accuracy of data in the revenue system (RevPro)</li><li>
Determining and processing appropriate contract updates, revenue adjustments, and other journal entries in the revenue system</li><li>
Operating and overseeing revenue-related internal controls</li><li>
Performing significant Excel analysis and manipulation of data to support the monthly close process and other close tasks</li><li>
Preparing deal reviews and checklists to ensure revenue is being recognized in adherence to ASC 606 and company policy</li><li>
Preparing analysis and journal entries as necessary to support the month-end close process</li><li>
Conducting ad hoc analysis and assisting in audit requirements</li></ul><div></div><div>
Qualifications (knowledge, skills, abilities):</div><ul><li>
Highly organized with great attention to detail</li><li>
Ability to interact effectively with sales and product teams, functional peer groups, and subordinates and to gain cooperation from others, especially those in other departments, as well as with outside auditors and outside legal counsel</li><li>
Confidence and proven record to communicate both orally and written, including the dissemination of technical information</li><li>
Ability to work independently and take ownership of multiple concurrent and diversified tasks, while working with deadlines</li></ul><div></div><div>
Requirements (Education, Certification, Training, and Experience):</div><ul><li>
Minimum of 2-3 years of relevant industry accounting or audit experience.</li><li>
Bachelor&rsquo;s degree in accounting, finance or a related field</li><li>
Strong analytical problem-solving skills with a practical solutions orientation</li><li>
Advanced proficiency in Excel (including pivoting, vlookup)</li><li>
Strong communication and interpersonal skills</li></ul><div></div><div>
Preferred:</div><ul><li>
Prior revenue accounting experience and working knowledge of revenue accounting guidance - ASC 606 (Revenue from Contracts with Customers) or IFRS15 highly preferred.</li><li>
Experience using Salesforce.com, RevPro, NetSuite and Workday</li><li>
Prior experience with SaaS company</li><li>
Public accounting experience</li></ul><div></div><div>
#LI-TW1</div><div>
#LI-Hybrid</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Manila (Flexible)
Manila
Manila, Philippines
time type
Full time
posted on
Posted Today
job requisition id
JR107072
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Position: Revenue Analyst
Location: Manilla, Philippines
Summary of the Position:
The Revenue Analyst will be responsible for tasks related to revenue recognition. The individual will play a key role in ensuring accurate revenue and accounting data reporting as part of the monthly revenue close process. The Revenue Analyst will assist in the coordination, accounting, and review of sales-related transactions.
Key Responsibilities include but are not limited to:
Part of a team that ensures all revenue is accounted for in accordance with Genesys policies and accounting guidelines, including ASC 606
Reviewing the completeness and accuracy of data in the revenue system (RevPro)
Determining and processing appropriate contract updates, revenue adjustments, and other journal entries in the revenue system
Operating and overseeing revenue-related internal controls
Performing significant Excel analysis and manipulation of data to support the monthly close process and other close tasks
Preparing deal reviews and checklists to ensure revenue is being recognized in adherence to ASC 606 and company policy
Preparing analysis and journal entries as necessary to support the month-end close process
Conducting ad hoc analysis and assisting in audit requirements
Qualifications (knowledge, skills, abilities):
Highly organized with great attention to detail
Ability to interact effectively with sales and product teams, functional peer groups, and subordinates and to gain cooperation from others, especially those in other departments, as well as with outside auditors and outside legal counsel
Confidence and proven record to communicate both orally and written, including the dissemination of technical information
Ability to work independently and take ownership of multiple concurrent and diversified tasks, while working with deadlines
Requirements (Education, Certification, Training, and Experience):
Minimum of 2-3 years of relevant industry accounting or audit experience.
Bachelor’s degree in accounting, finance or a related field
Strong analytical problem-solving skills with a practical solutions orientation
Advanced proficiency in Excel (including pivoting, vlookup)
Strong communication and interpersonal skills
Preferred:
Prior revenue accounting experience and working knowledge of revenue accounting guidance - ASC 606 (Revenue from Contracts with Customers) or IFRS15 highly preferred.
Experience using Salesforce.com, RevPro, NetSuite and Workday
Prior experience with SaaS company
Public accounting experience
#LI-TW1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Revenue Analyst - Genesys

Revenue Analyst

You need 4+ years in Customer Success, a relevant degree, strong enterprise relationship management, business acumen, collaboration skills, executive presentation experience, CRM proficiency, and customer advocacy.

You will manage strategic accounts, ensure collaboration among teams, drive business reviews, develop success plans, address customer needs, monitor health metrics, and support customer engagement.

Customer Relations

Sales & Business Development

Pueblo

Cañon City

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.<br><br>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.<br><br>Sr. Customer Success Manager<br><br>About Genesys<br><br>Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.<br><br>Position Purpose<br><br>We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success.<br><br>Key Responsibilities<br><br><br> * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.<br> * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.<br> * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.<br> * Develop and execute customer success plans aligned with clients' business objectives.<br> * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships<br> * Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.<br>   <br>   <br><br>Required Qualifications<br><br>Experience & Education<br><br><br> * 4+ years of Customer Success Management experience.<br> * Bachelor’s degree in business management or related field required.<br> * Proven track record of managing enterprise customer relationships.<br> * Strong business acumen with demonstrated ability to understand customer objectives.<br> * Excellence in cross-functional collaboration and stakeholder management.<br> * Experience preparing and delivering executive-level presentations.<br> * Proficiency with CRM systems and customer success platforms.<br>   <br>   <br><br>Key Competencies<br><br><br> * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes.<br> * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions.<br> * Relationship Building: Skill in developing strong partnerships with customers and internal teams.<br> * Business Acumen: Understanding of business metrics and value drivers.<br> * Project Management: Capability to manage multiple concurrent initiatives.<br> * Communication: Outstanding written and verbal skills with ability to present to senior stakeholders.<br> * Stakeholder Management: Experience in aligning multiple parties toward common goals.<br>   <br>   <br><br>Success Metrics<br><br><br> * Customer satisfaction and retention rates<br> * Quality of cross-functional collaboration<br> * Effectiveness of Quarterly Business Reviews<br> * Product adoption and feature utilization<br> * Customer advocacy and reference ability<br>   <br>   <br><br>Customer Focus<br><br><br> * Extremely strong customer-facing skills<br> * Proactive mindset with strong follow-through<br> * Ability to translate complex technical concepts into business value.<br> * Experience driving customer advocacy and satisfaction.<br>   <br>   <br><br>Additional Requirements<br><br><br> * Travel: Less than 30%<br>   <br>   <br><br>Compensation:<br><br>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.<br><br>$98,200.00 - $182,400.00<br><br>Benefits:<br><br><br> * Medical, Dental, and Vision Insurance.<br> * Telehealth coverage<br> * Flexible work schedules and work from home opportunities<br> * Development and career growth opportunities<br> * Open Time Off in addition to 10 paid holidays<br> * 401(k) matching program<br> * Adoption Assistance<br> * Fertility treatments<br>   <br>   <br><br>More details about our company benefits can be found at the following link: https://mygenesysbenefits.com<br><br>If a Genesys employee referred you, please use the link they sent you to apply.<br><br>About Genesys:<br><br>Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.<br><br>Reasonable Accommodations:<br><br>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.<br><br>This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.<br><br>Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.<br><br>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Sr. Customer Success ManagerAbout GenesysGenesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.Position PurposeWe are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success.Key Responsibilities * Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor. * Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams. * Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities. * Develop and execute customer success plans aligned with clients' business objectives. * Proactively identify and coordinate resolution of customer needs through cross-functional partnerships * Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.      Required QualificationsExperience & Education * 4+ years of Customer Success Management experience. * Bachelor’s degree in business management or related field required. * Proven track record of managing enterprise customer relationships. * Strong business acumen with demonstrated ability to understand customer objectives. * Excellence in cross-functional collaboration and stakeholder management. * Experience preparing and delivering executive-level presentations. * Proficiency with CRM systems and customer success platforms.      Key Competencies * Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes. * Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions. * Relationship Building: Skill in developing strong partnerships with customers and internal teams. * Business Acumen: Understanding of business metrics and value drivers. * Project Management: Capability to manage multiple concurrent initiatives. * Communication: Outstanding written and verbal skills with ability to present to senior stakeholders. * Stakeholder Management: Experience in aligning multiple parties toward common goals.      Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional collaboration * Effectiveness of Quarterly Business Reviews * Product adoption and feature utilization * Customer advocacy and reference ability      Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction.      Additional Requirements * Travel: Less than 30%      Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$98,200.00 - $182,400.00Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments      More details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Senior Customer Success Manager - Genesys

Pueblo-Cañon City Area

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.&lt;br&gt;&lt;br&gt;We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Sr. Customer Success Manager&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About Genesys&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are seeking a collaborative Customer Success Manager to drive customer value realization and foster strong partnerships across our organization. The ideal candidate will understand customer experience (CX) fundamentals while expertly orchestrating internal resources to ensure customer success.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead a portfolio of strategic accounts, serving as the primary point of contact and trusted advisor.&lt;/li&gt;&lt;li&gt;Orchestrate seamless collaboration between Professional Services, Support, Product, and Sales teams.&lt;/li&gt;&lt;li&gt;Drive regular Quarterly Business Reviews to showcase value delivery and growth opportunities.&lt;/li&gt;&lt;li&gt;Develop and execute customer success plans aligned with clients' business objectives.&lt;/li&gt;&lt;li&gt;Proactively identify and coordinate resolution of customer needs through cross-functional partnerships&lt;/li&gt;&lt;li&gt;Monitor customer health metrics and drive adoption of solutions Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Experience &amp;amp; Education&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;4+ years of Customer Success Management experience.&lt;/li&gt;&lt;li&gt;Bachelor’s degree in business management or related field required.&lt;/li&gt;&lt;li&gt;Proven track record of managing enterprise customer relationships.&lt;/li&gt;&lt;li&gt;Strong business acumen with demonstrated ability to understand customer objectives.&lt;/li&gt;&lt;li&gt;Excellence in cross-functional collaboration and stakeholder management.&lt;/li&gt;&lt;li&gt;Experience preparing and delivering executive-level presentations.&lt;/li&gt;&lt;li&gt;Proficiency with CRM systems and customer success platforms.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Key Competencies&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Collaborative Leadership: Excellence in unifying diverse teams to achieve customer outcomes.&lt;/li&gt;&lt;li&gt;Strategic Thinking: Ability to understand business challenges and coordinate appropriate solutions.&lt;/li&gt;&lt;li&gt;Relationship Building: Skill in developing strong partnerships with customers and internal teams.&lt;/li&gt;&lt;li&gt;Business Acumen: Understanding of business metrics and value drivers.&lt;/li&gt;&lt;li&gt;Project Management: Capability to manage multiple concurrent initiatives.&lt;/li&gt;&lt;li&gt;Communication: Outstanding written and verbal skills with ability to present to senior stakeholders.&lt;/li&gt;&lt;li&gt;Stakeholder Management: Experience in aligning multiple parties toward common goals.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Success Metrics&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Customer satisfaction and retention rates&lt;/li&gt;&lt;li&gt;Quality of cross-functional collaboration&lt;/li&gt;&lt;li&gt;Effectiveness of Quarterly Business Reviews&lt;/li&gt;&lt;li&gt;Product adoption and feature utilization&lt;/li&gt;&lt;li&gt;Customer advocacy and reference ability&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Customer Focus&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Extremely strong customer-facing skills&lt;/li&gt;&lt;li&gt;Proactive mindset with strong follow-through&lt;/li&gt;&lt;li&gt;Ability to translate complex technical concepts into business value.&lt;/li&gt;&lt;li&gt;Experience driving customer advocacy and satisfaction.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Additional Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Travel: Less than 30%&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Compensation:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.&lt;br&gt;&lt;br&gt;$98,200.00 - $182,400.00&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Medical, Dental, and Vision Insurance. &lt;/li&gt;&lt;li&gt;Telehealth coverage&lt;/li&gt;&lt;li&gt;Flexible work schedules and work from home opportunities&lt;/li&gt;&lt;li&gt;Development and career growth opportunities&lt;/li&gt;&lt;li&gt;Open Time Off in addition to 10 paid holidays&lt;/li&gt;&lt;li&gt;401(k) matching program&lt;/li&gt;&lt;li&gt;Adoption Assistance&lt;/li&gt;&lt;li&gt;Fertility treatments&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;More details about our company benefits can be found at the following link: https://mygenesysbenefits.com&lt;br&gt;&lt;br&gt;If a Genesys employee referred you, please use the link they sent you to apply.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Genesys:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Reasonable Accommodations:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.&lt;br&gt;&lt;br&gt;This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;Please note that recruiters will never ask for sensitive personal or financial information during the application phase.&lt;/em&gt;

Senior Customer Success Manager

You need 5+ years in tech consulting/account management, a relevant degree, SaaS sales success, strong C-level relationship skills, CCaaS knowledge, and proficiency in CRM tools and data analysis.

You will manage enterprise customer relationships, execute success plans, lead EBRs, track adoption metrics, drive renewals, identify growth opportunities, and collaborate with various teams for optimal outcomes.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.<br><br>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.<br><br>Customer Success Manager, Director<br><br>About Genesys<br><br>Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.<br><br>Position Purpose<br><br>The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.<br><br>Key Responsibilities<br><br>Strategic Customer Partnership<br><br><br> * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.<br> * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.<br> * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.<br> * Understand and align with customers' business value drivers, success criteria, and KPIs.<br> * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score)<br>   <br>   <br><br>Business Growth & Retention<br><br><br> * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.<br> * Develop and implement strategic plans to prevent downsells and ensure customer retention.<br> * Proactively identify potential business leads for expansion opportunities.<br> * Prepare and deliver territory plans to define account strategies and align resources.<br> * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.<br>   <br>   <br><br>Cross-functional Collaboration<br><br>Team with and establish shared accountability with adjacent functions including:<br><br><br> * Onboarding Specialists to ensure systematic customer introduction and rapid value realization.<br> * Professional Services to drive smooth implementation through go live.<br> * Renewal Managers to maintain strong forecasting and high retention rates.<br> * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.<br>   <br>   <br><br>Required Qualifications<br><br>Experience & Education<br><br><br> * 5+ years of experience in technology-related field, including consulting and enterprise account management.<br> * Bachelor’s degree in technology- or business-related field<br> * Successful sales track record within a SaaS organization<br> * Proven experience presenting to and building relationships with C-level executives.<br> * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features<br> * Genesys platform knowledge is a plus.<br>   <br>   <br><br>Technical Skills<br><br><br> * Proficiency with:<br>    * CRM platforms (Salesforce, Gainsight)<br>    * Microsoft Office Suite (PowerPoint, Excel, Word)<br>    * Online communities and social media platforms<br><br> * Strong data analysis and executive presentation capabilities<br>   <br>   <br><br>Professional Competencies<br><br>Strategic Leadership<br><br><br> * Demonstrates thought leadership in CX domain.<br> * Unifies, influences, and inspires cross-functional teams.<br> * Builds and maintains C-level relationships effectively.<br> * Projects confidence and credibility in executive settings.<br>   <br>   <br><br>Customer Focus<br><br><br> * Extremely strong customer-facing skills<br> * Proactive mindset with strong follow-through<br> * Ability to translate complex technical concepts into business value.<br> * Experience driving customer advocacy and satisfaction.<br>   <br>   <br><br>Business Execution<br><br><br> * Strong multi-tasking abilities across customer portfolio<br> * Excellent project and stakeholder management<br> * Proven track record of driving business outcomes<br> * Ability to manage complex enterprise relationships.<br>   <br>   <br><br>Additional Requirements<br><br><br> * Travel: Less than 30%<br>   <br>   <br><br>Our Commitment to Inclusion<br><br>Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.<br><br>Accommodations<br><br>We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.<br><br>Compensation:<br><br>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.<br><br>$120,400.00 - $223,600.00<br><br>Benefits:<br><br><br> * Medical, Dental, and Vision Insurance.<br> * Telehealth coverage<br> * Flexible work schedules and work from home opportunities<br> * Development and career growth opportunities<br> * Open Time Off in addition to 10 paid holidays<br> * 401(k) matching program<br> * Adoption Assistance<br> * Fertility treatments<br>   <br>   <br><br>More details about our company benefits can be found at the following link: https://mygenesysbenefits.com<br><br>If a Genesys employee referred you, please use the link they sent you to apply.<br><br>About Genesys:<br><br>Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.<br><br>Reasonable Accommodations:<br><br>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.<br><br>This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.<br><br>Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.<br><br>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Customer Success Manager, DirectorAbout GenesysGenesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.Position PurposeThe Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.Key ResponsibilitiesStrategic Customer Partnership * Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score)      Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.      Cross-functional CollaborationTeam with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.      Required QualificationsExperience & Education * 5+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor’s degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus.      Technical Skills * Proficiency with:    * CRM platforms (Salesforce, Gainsight)    * Microsoft Office Suite (PowerPoint, Excel, Word)    * Online communities and social media platforms * Strong data analysis and executive presentation capabilities      Professional CompetenciesStrategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings.      Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction.      Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships.      Additional Requirements * Travel: Less than 30%      Our Commitment to InclusionGenesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.AccommodationsWe are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$120,400.00 - $223,600.00Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments      More details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Customer Success Director - Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.&lt;br&gt;&lt;br&gt;We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Customer Success Manager, Director&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;About Genesys&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service™ - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Purpose&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Strategic Customer Partnership&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manage a portfolio of enterprise customers as their primary business point of contact, providing high-touch engagement throughout their CX journey.&lt;/li&gt;&lt;li&gt;Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success.&lt;/li&gt;&lt;li&gt;Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives.&lt;/li&gt;&lt;li&gt;Understand and align with customers' business value drivers, success criteria, and KPIs.&lt;/li&gt;&lt;li&gt;Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Business Growth &amp;amp; Retention&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Track and monitor adoption metrics, facilitating successful renewals within assigned accounts.&lt;/li&gt;&lt;li&gt;Develop and implement strategic plans to prevent downsells and ensure customer retention.&lt;/li&gt;&lt;li&gt;Proactively identify potential business leads for expansion opportunities.&lt;/li&gt;&lt;li&gt;Prepare and deliver territory plans to define account strategies and align resources.&lt;/li&gt;&lt;li&gt;Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Cross-functional Collaboration&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Team with and establish shared accountability with adjacent functions including:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Onboarding Specialists to ensure systematic customer introduction and rapid value realization.&lt;/li&gt;&lt;li&gt;Professional Services to drive smooth implementation through go live.&lt;/li&gt;&lt;li&gt;Renewal Managers to maintain strong forecasting and high retention rates.&lt;/li&gt;&lt;li&gt;Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Experience &amp;amp; Education&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;5+ years of experience in technology-related field, including consulting and enterprise account management.&lt;/li&gt;&lt;li&gt;Bachelor’s degree in technology- or business-related field&lt;/li&gt;&lt;li&gt;Successful sales track record within a SaaS organization&lt;/li&gt;&lt;li&gt;Proven experience presenting to and building relationships with C-level executives.&lt;/li&gt;&lt;li&gt;Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features&lt;/li&gt;&lt;li&gt;Genesys platform knowledge is a plus.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Technical Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proficiency with:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;CRM platforms (Salesforce, Gainsight)&lt;/li&gt;&lt;li&gt;Microsoft Office Suite (PowerPoint, Excel, Word)&lt;/li&gt;&lt;li&gt;Online communities and social media platforms&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Strong data analysis and executive presentation capabilities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Professional Competencies&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Strategic Leadership&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Demonstrates thought leadership in CX domain.&lt;/li&gt;&lt;li&gt;Unifies, influences, and inspires cross-functional teams.&lt;/li&gt;&lt;li&gt;Builds and maintains C-level relationships effectively.&lt;/li&gt;&lt;li&gt;Projects confidence and credibility in executive settings.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Customer Focus&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Extremely strong customer-facing skills&lt;/li&gt;&lt;li&gt;Proactive mindset with strong follow-through&lt;/li&gt;&lt;li&gt;Ability to translate complex technical concepts into business value.&lt;/li&gt;&lt;li&gt;Experience driving customer advocacy and satisfaction.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Business Execution&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Strong multi-tasking abilities across customer portfolio&lt;/li&gt;&lt;li&gt;Excellent project and stakeholder management&lt;/li&gt;&lt;li&gt;Proven track record of driving business outcomes&lt;/li&gt;&lt;li&gt;Ability to manage complex enterprise relationships.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Additional Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Travel: Less than 30%&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Our Commitment to Inclusion&lt;br&gt;&lt;br&gt;Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses.&lt;br&gt;&lt;br&gt;Accommodations&lt;br&gt;&lt;br&gt;We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.&lt;br&gt;&lt;br&gt;$120,400.00 - $223,600.00&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Medical, Dental, and Vision Insurance. &lt;/li&gt;&lt;li&gt;Telehealth coverage&lt;/li&gt;&lt;li&gt;Flexible work schedules and work from home opportunities&lt;/li&gt;&lt;li&gt;Development and career growth opportunities&lt;/li&gt;&lt;li&gt;Open Time Off in addition to 10 paid holidays&lt;/li&gt;&lt;li&gt;401(k) matching program&lt;/li&gt;&lt;li&gt;Adoption Assistance&lt;/li&gt;&lt;li&gt;Fertility treatments&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;More details about our company benefits can be found at the following link: https://mygenesysbenefits.com&lt;br&gt;&lt;br&gt;If a Genesys employee referred you, please use the link they sent you to apply.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Genesys:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Reasonable Accommodations:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.&lt;br&gt;&lt;br&gt;This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;Please note that recruiters will never ask for sensitive personal or financial information during the application phase.&lt;/em&gt;

Customer Success Director

You need 2+ years in software development, experience with JavaScript frameworks, AWS, git, Jenkins, and Docker. Familiarity with OOP, RESTful APIs, and microservices is essential.

You will design and troubleshoot services, conduct testing, improve code and processes, mentor others, participate in code reviews, and engage in regular team meetings for collaboration.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.<br><br>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.<br><br>Summary<br><br>Are you someone who likes solving complex problems using cutting edge technology? Are you interested in contributing to the design, stability, and reliability of the microservices and micro-frontends deployed in AWS Cloud? Do you want to work in an environment where you have the flexibility to grow your skillset? If so, this job might be for you.<br><br>You will contribute to the design, development, maintenance, testing, and monitoring of your team’s features and services to enhance the Genesys Cloud Workforce Engagement Management (WEM) product suite.<br><br>What This Role Isn’t<br><br>This role is not building simple single page sites, or single tenant services. We are developing for a complex multi-tenant cloud ecosystem. You will be contributing to complex features from design to the actual deployment and monitoring of your work in Genesys Cloud.<br><br>What You’ll Bring To The Table<br><br>To be successful, you should be a strong problem solver that wants to contribute to our team and product suite. You should be curious about cloud technology and expand your skillset. You should be able to propose and design practical solutions, not just describe problems. Being resourceful and detail-oriented will contribute to your success here at Genesys.<br><br>Some Details About What You’ll Do<br><br><br> * Design, build, and troubleshoot frontend and backend services<br> * Unit, integration, and manual testing of the code changes done by the team<br> * Contribute to improve code, architecture, infrastructure, processes<br> * Participate in code reviews to learn and grow as well as to help others to learn through constructive feedback<br> * Understand our tools and APIs to use them effectively and efficiently<br> * Mentor other team members to help them grow technically and get past blockers<br> * Participate in regular meetings for open communication, sharing ideas, and supporting others<br>   <br>   <br><br>Minimum requirements:<br><br><br> * 2+ years of experience in software development<br> * Experience with one or more JavaScript frameworks (ie. Vue, React, Angular, Knockout, etc.)<br> * Experience with AWS, git, Jenkins, docker, serverless concepts<br> * Experience with Object Oriented Programming languages and RESTful APIs<br> * Experience with the full application lifecycle from development through deployment and support<br> * Have a keen interest in developing microservices and micro-frontends in a cloud environment<br> * Computer science or an equivalent degree, certifications and professional experience will be considered.<br>   <br>   <br><br>Why Join Us?<br><br><br> * Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.<br> * Retirement Savings Plan: Generous company contributions to help secure your financial future.<br> * Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.<br> * Flexible Work Arrangements: Options for remote work and flexible schedules.<br> * Learning and Development: Opportunities for continuous learning and career growth.<br> * Parental Leave: Paid leave for new parents to support family needs.<br> * Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.<br>   <br>   <br><br>If a Genesys employee referred you, please use the link they sent you to apply.<br><br>About Genesys:<br><br>Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.<br><br>Reasonable Accommodations:<br><br>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.<br><br>This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.<br><br>Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.<br><br>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.SummaryAre you someone who likes solving complex problems using cutting edge technology? Are you interested in contributing to the design, stability, and reliability of the microservices and micro-frontends deployed in AWS Cloud? Do you want to work in an environment where you have the flexibility to grow your skillset? If so, this job might be for you.You will contribute to the design, development, maintenance, testing, and monitoring of your team’s features and services to enhance the Genesys Cloud Workforce Engagement Management (WEM) product suite.What This Role Isn’tThis role is not building simple single page sites, or single tenant services. We are developing for a complex multi-tenant cloud ecosystem. You will be contributing to complex features from design to the actual deployment and monitoring of your work in Genesys Cloud.What You’ll Bring To The TableTo be successful, you should be a strong problem solver that wants to contribute to our team and product suite. You should be curious about cloud technology and expand your skillset. You should be able to propose and design practical solutions, not just describe problems. Being resourceful and detail-oriented will contribute to your success here at Genesys.Some Details About What You’ll Do * Design, build, and troubleshoot frontend and backend services * Unit, integration, and manual testing of the code changes done by the team * Contribute to improve code, architecture, infrastructure, processes * Participate in code reviews to learn and grow as well as to help others to learn through constructive feedback * Understand our tools and APIs to use them effectively and efficiently * Mentor other team members to help them grow technically and get past blockers * Participate in regular meetings for open communication, sharing ideas, and supporting others      Minimum requirements: * 2+ years of experience in software development * Experience with one or more JavaScript frameworks (ie. Vue, React, Angular, Knockout, etc.) * Experience with AWS, git, Jenkins, docker, serverless concepts * Experience with Object Oriented Programming languages and RESTful APIs * Experience with the full application lifecycle from development through deployment and support * Have a keen interest in developing microservices and micro-frontends in a cloud environment * Computer science or an equivalent degree, certifications and professional experience will be considered.      Why Join Us? * Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family. * Retirement Savings Plan: Generous company contributions to help secure your financial future. * Paid Time Off: Competitive vacation and personal time off policies to support work-life balance. * Flexible Work Arrangements: Options for remote work and flexible schedules. * Learning and Development: Opportunities for continuous learning and career growth. * Parental Leave: Paid leave for new parents to support family needs. * Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.      If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Software Developer - Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.&lt;br&gt;&lt;br&gt;We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Are you someone who likes solving complex problems using cutting edge technology? Are you interested in contributing to the design, stability, and reliability of the microservices and micro-frontends deployed in AWS Cloud? Do you want to work in an environment where you have the flexibility to grow your skillset? If so, this job might be for you.&lt;br&gt;&lt;br&gt;You will contribute to the design, development, maintenance, testing, and monitoring of your team’s features and services to enhance the Genesys Cloud Workforce Engagement Management (WEM) product suite.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What This Role Isn’t&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role is not building simple single page sites, or single tenant services. We are developing for a complex multi-tenant cloud ecosystem. You will be contributing to complex features from design to the actual deployment and monitoring of your work in Genesys Cloud.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Bring To The Table&lt;br&gt;&lt;br&gt;&lt;/strong&gt;To be successful, you should be a strong problem solver that wants to contribute to our team and product suite. You should be curious about cloud technology and expand your skillset. You should be able to propose and design practical solutions, not just describe problems. Being resourceful and detail-oriented will contribute to your success here at Genesys.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Some Details About What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design, build, and troubleshoot frontend and backend services&lt;/li&gt;&lt;li&gt;Unit, integration, and manual testing of the code changes done by the team&lt;/li&gt;&lt;li&gt;Contribute to improve code, architecture, infrastructure, processes&lt;/li&gt;&lt;li&gt;Participate in code reviews to learn and grow as well as to help others to learn through constructive feedback &lt;/li&gt;&lt;li&gt;Understand our tools and APIs to use them effectively and efficiently&lt;/li&gt;&lt;li&gt;Mentor other team members to help them grow technically and get past blockers&lt;/li&gt;&lt;li&gt;Participate in regular meetings for open communication, sharing ideas, and supporting others&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Minimum requirements:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;2+ years of experience in software development &lt;/li&gt;&lt;li&gt;Experience with one or more JavaScript frameworks (ie. Vue, React, Angular, Knockout, etc.)&lt;/li&gt;&lt;li&gt;Experience with AWS, git, Jenkins, docker, serverless concepts&lt;/li&gt;&lt;li&gt;Experience with Object Oriented Programming languages and RESTful APIs&lt;/li&gt;&lt;li&gt;Experience with the full application lifecycle from development through deployment and support&lt;/li&gt;&lt;li&gt;Have a keen interest in developing microservices and micro-frontends in a cloud environment&lt;/li&gt;&lt;li&gt;Computer science or an equivalent degree, certifications and professional experience will be considered.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Join Us?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Comprehensive Medical Coverage: Supplemental to Canada government benefits, ensuring enhanced healthcare for you and your family.&lt;/li&gt;&lt;li&gt;Retirement Savings Plan: Generous company contributions to help secure your financial future.&lt;/li&gt;&lt;li&gt;Paid Time Off: Competitive vacation and personal time off policies to support work-life balance.&lt;/li&gt;&lt;li&gt;Flexible Work Arrangements: Options for remote work and flexible schedules.&lt;/li&gt;&lt;li&gt;Learning and Development: Opportunities for continuous learning and career growth.&lt;/li&gt;&lt;li&gt;Parental Leave: Paid leave for new parents to support family needs.&lt;/li&gt;&lt;li&gt;Wellness Programs and Employee Assistance: Initiatives promoting physical and mental well-being, including access to confidential counseling services.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;If a Genesys employee referred you, please use the link they sent you to apply.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Genesys:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Reasonable Accommodations:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.&lt;br&gt;&lt;br&gt;This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;Please note that recruiters will never ask for sensitive personal or financial information during the application phase.&lt;/em&gt;

Genesys

Mission