Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. 

Technology

Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

You need 12+ years in tech, a relevant degree, CX familiarity, strong relationship-building skills, strategic planning experience, and proficiency with tools like Salesforce and Gainsight.

You will manage customer relationships, drive product adoption, support retention, identify upsell opportunities, and ensure satisfaction through strategic planning and collaboration with internal teams.

Customer Relations

Sales & Business Development

Johannesburg

<div><div>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Build something new with a world-class team.</div><div>
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they&rsquo;ve been hired to do: their very best. Your potential is waiting; why are you?</div><div>
Principal Customer Success Manager</div><div>
The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys&rsquo; customers by advising and equipping them to achieve their customer experience (CX) vision.</div><div>
As the CSM you are the customer&rsquo;s advocate and champion throughout their journey with Genesys.</div><div>
You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.</div><div></div><div>
What You&rsquo;ll Do: The primary responsibilities for this role include (but are not limited to).</div><ul><li>
Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey</li><li>
Identify and support client satisfaction and retention activities, as well as opportunities for additional revenue through upselling and cross-selling;</li><li>
Work with their assigned accounts to ensure adoption is maximized, and that customers are using their investment in Genesys to the fullest potential.</li><li>
Ensure escalations are coordinated by the Product Support Escalation Managers, and across other functional areas to ensure customer needs are met;</li><li>
Ensure that feedback is provided for any gaps in the Product Support Experience to ensure these are fed into a continuous cycle of evolution and improvement.</li><li>
Build post-sales relationships with customers to drive and increase adoption and utilization of products and services</li><li>
Understand customers&rsquo; business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)</li><li>
Monitor customer success in using Genesys's products / services</li><li>
Provide access to technical leadership for better understanding of Genesys.</li><li>
Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes</li><li>
Promoting continuous growth through the relevant innovation path</li><li>
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives</li><li>
Drive continuous improvement of customer advocacy measures</li><li>
Prepare and deliver territory plans to define account strategies and align resources</li><li>
Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:<ul><li>
Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible</li><li>
Professional Services to ensure that implementations progress smoothly to go-live</li><li>
Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue</li><li>
Sales to identify cross-sell/up-sell opportunities and drive incremental bookings</li></ul></li><li>
Ad-hoc duties as directed by Management</li><li>
Take on and assist in driving internal strategic initiatives and continuous improvement programs.</li></ul><div>
You&rsquo;ve been there and done this&hellip;</div><ul><li>
12+ years experience in a technology-related field</li><li>
Bachelor&rsquo;s Degree in a technology- or business-related field</li><li>
Familiarity with CX (industry and technology) to drive consultative approach to customer interactions</li><li>
Strong ability to build relationships and proactive engagement using digital touch capabilities</li><li>
Ability to implement strategic goals established by functional leadership, and experience on creating operational plans to achieve these goals, the positive span of influence should be beyond their own local organizational team.</li><li>
Experience on working on significant issues that require conceptual thinking and understanding to solve.</li><li>
Ability to create networks with both senior leaders and junior individual contributors, providing thought leadership for the organization in their specific area.</li><li>
Management of project initiatives of strategic importance to the organization, and leadership assistance in positive Change Management and Transformational Change.</li><li>
Systematic mentorship, and mentorship program evolution for nurturing those CSM&rsquo;s who are earlier in their career.</li><li>
Ability to manage/multi-task multiple actions across assigned customer base</li><li>
Excellent interpersonal, presentation skills &ndash; both written and verbal</li><li>
Positive attitude and high willingness to learn</li><li>
Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers</li><li>
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms</li></ul><div>
About Genesys:</div><div>
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service&trade; our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit <div>www.genesys.com</div>.</div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the <div>Reasonable Accommodations Form </div>for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.</div><div>
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div>
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase</i></div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div>

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
Principal Customer Success Manager
The goal of this Customer Success Manager (CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision.
As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.
You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.
What You’ll Do: The primary responsibilities for this role include (but are not limited to).
Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
Identify and support client satisfaction and retention activities, as well as opportunities for additional revenue through upselling and cross-selling;
Work with their assigned accounts to ensure adoption is maximized, and that customers are using their investment in Genesys to the fullest potential.
Ensure escalations are coordinated by the Product Support Escalation Managers, and across other functional areas to ensure customer needs are met;
Ensure that feedback is provided for any gaps in the Product Support Experience to ensure these are fed into a continuous cycle of evolution and improvement.
Build post-sales relationships with customers to drive and increase adoption and utilization of products and services
Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)
Monitor customer success in using Genesys's products / services
Provide access to technical leadership for better understanding of Genesys.
Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
Promoting continuous growth through the relevant innovation path
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
Drive continuous improvement of customer advocacy measures
Prepare and deliver territory plans to define account strategies and align resources
Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:
Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
Professional Services to ensure that implementations progress smoothly to go-live
Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue
Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
Ad-hoc duties as directed by Management
Take on and assist in driving internal strategic initiatives and continuous improvement programs.
You’ve been there and done this…
12+ years experience in a technology-related field
Bachelor’s Degree in a technology- or business-related field
Familiarity with CX (industry and technology) to drive consultative approach to customer interactions
Strong ability to build relationships and proactive engagement using digital touch capabilities
Ability to implement strategic goals established by functional leadership, and experience on creating operational plans to achieve these goals, the positive span of influence should be beyond their own local organizational team.
Experience on working on significant issues that require conceptual thinking and understanding to solve.
Ability to create networks with both senior leaders and junior individual contributors, providing thought leadership for the organization in their specific area.
Management of project initiatives of strategic importance to the organization, and leadership assistance in positive Change Management and Transformational Change.
Systematic mentorship, and mentorship program evolution for nurturing those CSM’s who are earlier in their career.
Ability to manage/multi-task multiple actions across assigned customer base
Excellent interpersonal, presentation skills – both written and verbal
Positive attitude and high willingness to learn
Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Principal Customer Success Manager - Genesys

Principal Customer Success Manager

You need a Bachelor's or Master's degree, 5+ years in business and 3+ in sales, strong communication skills, Salesforce experience, and preferred project management certification. Travel required.

You will drive business development, pursue leads, build client relationships, collaborate with sales teams, negotiate deals, and generate a pipeline to meet financial targets.

Manila

<div><div>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Services Engagement Director</div><div>
Department &amp; Team: Professional Services</div><div>
Location: Philippines</div><div>
Job Reports to: Sr. Director, Professional Services, Customer Success &amp; Services</div><div></div><div>
Services Engagement Director - Philippines</div><div>
This role opens opportunities for candidates based in the Philippines. A Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives.</div><div>
This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.</div><div></div><div>
What You&rsquo;ll Do:</div><div>
The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.</div><div></div><div>
In this role, the primary responsibilities will include (but are not limited to):</div><ul><li>
Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams.</li><li>
Pursue sales leads and prospective clients</li><li>
Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services</li><li>
Build client relationships, delivering presentations and proposals</li><li>
Maintain extensive knowledge of current market conditions &amp; customer buying strategies in order to negotiate and close business deals</li><li>
Generate a pipeline of services orders to attain financial objectives</li></ul><div></div><div>
You&rsquo;ve been there and done this&hellip;</div><ul><li>
Bachelor&rsquo;s degree (BS, BA), Computer Technology, related technical discipline, or equivalent professional technical experience and two years related experience; or Master in Business Administration and related experience.</li><li>
5+ years in a business setting with at least three years of experience in customer-facing sales in a business solutions telecommunications environment</li><li>
Ability to work effectively both individually and with a team</li><li>
Strong leadership, interpersonal and presentation skills and excellent written and verbal communication skills</li><li>
Proven success in sales leads generation, acquisitions, and relationship management.</li><li>
Able to influence thinking or gain acceptance of others in sensitive situations Preferred Qualifications</li><li>
Salesforce experience</li><li>
PMP, PRINCE2, Six Sigma, Lean Process or other methodology and Project Management Certification preferred. Special Position Requirements</li><li>
Travel will be between 25% - 50% to customers and deliver presentations.</li></ul><div></div><div>
#LI-Hybrid</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div>

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Services Engagement Director
Department & Team: Professional Services
Location: Philippines
Job Reports to: Sr. Director, Professional Services, Customer Success & Services
Services Engagement Director - Philippines
This role opens opportunities for candidates based in the Philippines. A Services Engagement Director for Professional Services provides leadership in identifying strategic business opportunities for the organization to generate revenue and achieve sales objectives.
This position requires a person who has the ability to recognize opportunities, along with the sales experience to successfully negotiate and close deals.
What You’ll Do:
The Services Engagement Director is responsible for implementing Professional Services business development strategy, identifying new business opportunities, maintaining key relationships and negotiating and closing business deals. This position will have quarterly financial targets (bookings and project profitability) that must be met in order for the organization to attain projected revenue and build consulting services backlog.
In this role, the primary responsibilities will include (but are not limited to):
Align with Account Executives and other Sales leadership as a member of the Genesys pursuit teams.
Pursue sales leads and prospective clients
Network and develop strong business relationships. Contribute to strategic and tactical planning for the professional services
Build client relationships, delivering presentations and proposals
Maintain extensive knowledge of current market conditions & customer buying strategies in order to negotiate and close business deals
Generate a pipeline of services orders to attain financial objectives
You’ve been there and done this…
Bachelor’s degree (BS, BA), Computer Technology, related technical discipline, or equivalent professional technical experience and two years related experience; or Master in Business Administration and related experience.
5+ years in a business setting with at least three years of experience in customer-facing sales in a business solutions telecommunications environment
Ability to work effectively both individually and with a team
Strong leadership, interpersonal and presentation skills and excellent written and verbal communication skills
Proven success in sales leads generation, acquisitions, and relationship management.
Able to influence thinking or gain acceptance of others in sensitive situations Preferred Qualifications
Salesforce experience
PMP, PRINCE2, Six Sigma, Lean Process or other methodology and Project Management Certification preferred. Special Position Requirements
Travel will be between 25% - 50% to customers and deliver presentations.
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Services Engagement Director - Genesys

Services Engagement Director

You should be pursuing a Bachelor's or Master's in computer science and have experience with front-end technologies like JavaScript, CSS, and Vue.

You will design, develop, and test features, write tests, conduct code reviews, ensure HIPAA compliance, adhere to conduct policies, and collaborate with your team while having fun.

Software Engineering

IT & Cybersecurity

Indianapolis

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.<br><br>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.<br><br>As a Software Engineer Intern on the Genesys Cloud team, you will integrate with a highly skilled team to deliver new features in our product. You'll get the chance to work with a UI team that specializing in enhancing agent functionality with our software platform.<br><br>On top of building strong technical and soft skills, Software Engineer Interns can expect great exposure to leaders across our Cloud business and, depending on where they live, have the flexibility to work in-office, fully virtual, or a hybrid of the two.<br><br>Responsibilities/Job Duties<br><br>In this role the primary responsibilities include (but are not limited to):<br><br><br> * Work with team members to help design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability<br> * Write and maintain unit, integration, and acceptance tests<br> * Perform collaborative code reviews with other developers<br> * Understand & comply with HIPAA Security and Privacy Laws<br> * Adhere to Genesys Code of Business Conduct and Ethics<br> * Have Fun<br>   <br>   <br><br>Required Qualifications<br><br><br> * Actively pursuing a Bachelor’s or Master’s degree in computer science or related technical discipline<br> * Front end technologies i.e Javascript, CSS, Vue<br>   <br>   <br><br>Compensation And Benefits<br><br><br> * Market competitive salary with an anticipated base compensation range of $19.52 – $52.34USD per hour. Actual salaries will vary depending on a candidate’s experience, qualifications, skills and current year enrolled.<br> * Medical, Dental, and Vision Insurance (Full Time Interns Only)<br> * Telehealth coverage<br> * Flexible work schedules and work from home opportunities<br> * Development and career growth opportunities<br> * Open Time Off<br> * 401(k) matching program<br> * Adoption Assistance<br> * Infertility treatments<br>   <br>   <br><br>See more Genesys benefits information at https://mygenesysbenefits.com/<br><br>Compensation:<br><br>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.<br><br>$0.00 - $0.00<br><br>Benefits:<br><br><br> * Medical, Dental, and Vision Insurance.<br> * Telehealth coverage<br> * Flexible work schedules and work from home opportunities<br> * Development and career growth opportunities<br> * Open Time Off in addition to 10 paid holidays<br> * 401(k) matching program<br> * Adoption Assistance<br> * Fertility treatments<br>   <br>   <br><br>More details about our company benefits can be found at the following link: https://mygenesysbenefits.com<br><br>If a Genesys employee referred you, please use the link they sent you to apply.<br><br>About Genesys:<br><br>Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.<br><br>Reasonable Accommodations:<br><br>If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.<br><br>This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.<br><br>Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.<br><br>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.As a Software Engineer Intern on the Genesys Cloud team, you will integrate with a highly skilled team to deliver new features in our product. You'll get the chance to work with a UI team that specializing in enhancing agent functionality with our software platform.On top of building strong technical and soft skills, Software Engineer Interns can expect great exposure to leaders across our Cloud business and, depending on where they live, have the flexibility to work in-office, fully virtual, or a hybrid of the two.Responsibilities/Job DutiesIn this role the primary responsibilities include (but are not limited to): * Work with team members to help design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability * Write and maintain unit, integration, and acceptance tests * Perform collaborative code reviews with other developers * Understand & comply with HIPAA Security and Privacy Laws * Adhere to Genesys Code of Business Conduct and Ethics * Have Fun      Required Qualifications * Actively pursuing a Bachelor’s or Master’s degree in computer science or related technical discipline * Front end technologies i.e Javascript, CSS, Vue      Compensation And Benefits * Market competitive salary with an anticipated base compensation range of $19.52 – $52.34USD per hour. Actual salaries will vary depending on a candidate’s experience, qualifications, skills and current year enrolled. * Medical, Dental, and Vision Insurance (Full Time Interns Only) * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off * 401(k) matching program * Adoption Assistance * Infertility treatments      See more Genesys benefits information at https://mygenesysbenefits.com/Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$0.00 - $0.00Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments      More details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Software Engineer Intern - Genesys

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.&lt;br&gt;&lt;br&gt;We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.&lt;br&gt;&lt;br&gt;As a Software Engineer Intern on the Genesys Cloud team, you will integrate with a highly skilled team to deliver new features in our product. You'll get the chance to work with a UI team that specializing in enhancing agent functionality with our software platform.&lt;br&gt;&lt;br&gt;On top of building strong technical and soft skills, Software Engineer Interns can expect great exposure to leaders across our Cloud business and, depending on where they live, have the flexibility to work in-office, fully virtual, or a hybrid of the two.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities/Job Duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;In this role the primary responsibilities include (but are not limited to):&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Work with team members to help design, develop, and test features that meet the business needs of our customers and exhibit features that include high scalability, availability and reliability &lt;/li&gt;&lt;li&gt;Write and maintain unit, integration, and acceptance tests&lt;/li&gt;&lt;li&gt;Perform collaborative code reviews with other developers&lt;/li&gt;&lt;li&gt;Understand &amp;amp; comply with HIPAA Security and Privacy Laws &lt;/li&gt;&lt;li&gt;Adhere to Genesys Code of Business Conduct and Ethics&lt;/li&gt;&lt;li&gt;Have Fun&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Actively pursuing a Bachelor’s or Master’s degree in computer science or related technical discipline&lt;/li&gt;&lt;li&gt;Front end technologies i.e Javascript, CSS, Vue&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Compensation And Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Market competitive salary with an anticipated base compensation range of $19.52 – $52.34USD per hour. Actual salaries will vary depending on a candidate’s experience, qualifications, skills and current year enrolled. &lt;/li&gt;&lt;li&gt;Medical, Dental, and Vision Insurance (Full Time Interns Only)&lt;/li&gt;&lt;li&gt;Telehealth coverage&lt;/li&gt;&lt;li&gt;Flexible work schedules and work from home opportunities&lt;/li&gt;&lt;li&gt;Development and career growth opportunities&lt;/li&gt;&lt;li&gt;Open Time Off&lt;/li&gt;&lt;li&gt;401(k) matching program&lt;/li&gt;&lt;li&gt;Adoption Assistance &lt;/li&gt;&lt;li&gt;Infertility treatments&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;See more Genesys benefits information at https://mygenesysbenefits.com/&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compensation:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.&lt;br&gt;&lt;br&gt;$0.00 - $0.00&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Medical, Dental, and Vision Insurance. &lt;/li&gt;&lt;li&gt;Telehealth coverage&lt;/li&gt;&lt;li&gt;Flexible work schedules and work from home opportunities&lt;/li&gt;&lt;li&gt;Development and career growth opportunities&lt;/li&gt;&lt;li&gt;Open Time Off in addition to 10 paid holidays&lt;/li&gt;&lt;li&gt;401(k) matching program&lt;/li&gt;&lt;li&gt;Adoption Assistance&lt;/li&gt;&lt;li&gt;Fertility treatments&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;More details about our company benefits can be found at the following link: https://mygenesysbenefits.com&lt;br&gt;&lt;br&gt;If a Genesys employee referred you, please use the link they sent you to apply.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Genesys:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Reasonable Accommodations:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.&lt;br&gt;&lt;br&gt;This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;em&gt;Please note that recruiters will never ask for sensitive personal or financial information during the application phase.&lt;/em&gt;

Software Engineer Intern

You need a relevant degree, tech-savvy, strong problem-solving and communication skills, experience in Cloud/CCaaS, and a passion for customer solutions. Travel up to 20% required.

You will deliver tailored product demos, guide clients through trials, collaborate on POCs, create vision clips, partner with sales for customer needs, and resolve technical inquiries.

Galway

<div><div>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div><div>
Join Us as a Solutions Engineer</div><div>
Are you passionate about technology, problem-solving, and creating meaningful customer experiences? As a Solutions Engineer on our Global Solutions &amp; Innovation Team, you'll play a pivotal role in showcasing the value of our cutting-edge solutions. From live demos and proof-of-concepts (POCs) to trial support and vision clip creation, you'll be the bridge between our innovative technology and the unique needs of our customers.</div><div>
What You'll Do</div><div>
1. Product Demonstrations</div><ul><li>
Wow potential and existing customers by delivering tailored, impactful product demonstrations that solve real business challenges.</li></ul><div>
2. Trial Program Support</div><ul><li>
Guide clients through solution trials with hands-on expertise, resolving technical challenges and optimizing trial setups to showcase the solution's full potential.</li></ul><div>
3. Proofs of Concept (POC)</div><ul><li>
Collaborate with field solution consultants to design and implement POC environments that bring our solutions to life in real-world scenarios.</li></ul><div>
4. Vision Clip Creation</div><ul><li>
Develop engaging and clear vision clips to demonstrate product capabilities, helping customers visualize the transformative benefits of our solutions.</li></ul><div>
5. Team Collaboration</div><ul><li>
Partner with sales teams to deeply understand customer needs and provide technical expertise on product functionality, integration, and architecture.</li></ul><div>
6. Technical Sales Support</div><ul><li>
Be the go-to technical resource, resolving inquiries, addressing concerns, and helping customers navigate complex solutions with confidence.</li></ul><div>
What You'll Bring</div><div>
Qualifications &amp; Experience:</div><ul><li>
A Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field&mdash;experience in the tech or software industry is a big plus!</li><li>
Technical savvy with an understanding of software architecture, cloud computing, and enterprise applications.</li><li>
Proven ability to craft and articulate compelling value propositions that resonate with diverse stakeholders.</li><li>
Strong problem-solving skills and creativity to adapt solutions to dynamic customer requirements.</li><li>
Excellent communication and interpersonal skills with a knack for collaboration across teams and cultures.</li><li>
Prior experience with Cloud or CCaaS (Contact Center as a Service) companies is highly desirable.</li></ul><div>
Mindset &amp; Skills:</div><ul><li>
Self-motivated and proactive&mdash;you&rsquo;re someone who takes ownership and thrives independently or as part of a team.</li><li>
A deep passion for understanding customer needs and delivering technical solutions that make an impact.</li><li>
A willingness to travel up to 20% to connect with customers and teams.</li></ul><div></div><div>
Why Join Us?</div><div>
At Genesys, we&rsquo;re on a mission to redefine customer experiences through innovation. As part of our team, you&rsquo;ll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential. From Galway, Ireland, you&rsquo;ll be at the heart of exciting projects that shape industries and deliver meaningful impact.</div></div><div></div><div><div><div><br>
About Genesys:</div></div><div><div>
Every year, Genesys&reg; delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud&trade;, an all-in-one solution and the world&rsquo;s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.</div></div><div><div>
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.</div></div></div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div>

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Join Us as a Solutions Engineer
Are you passionate about technology, problem-solving, and creating meaningful customer experiences? As a Solutions Engineer on our Global Solutions & Innovation Team, you'll play a pivotal role in showcasing the value of our cutting-edge solutions. From live demos and proof-of-concepts (POCs) to trial support and vision clip creation, you'll be the bridge between our innovative technology and the unique needs of our customers.
What You'll Do
1. Product Demonstrations
Wow potential and existing customers by delivering tailored, impactful product demonstrations that solve real business challenges.
2. Trial Program Support
Guide clients through solution trials with hands-on expertise, resolving technical challenges and optimizing trial setups to showcase the solution's full potential.
3. Proofs of Concept (POC)
Collaborate with field solution consultants to design and implement POC environments that bring our solutions to life in real-world scenarios.
4. Vision Clip Creation
Develop engaging and clear vision clips to demonstrate product capabilities, helping customers visualize the transformative benefits of our solutions.
5. Team Collaboration
Partner with sales teams to deeply understand customer needs and provide technical expertise on product functionality, integration, and architecture.
6. Technical Sales Support
Be the go-to technical resource, resolving inquiries, addressing concerns, and helping customers navigate complex solutions with confidence.
What You'll Bring
Qualifications & Experience:
A Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field—experience in the tech or software industry is a big plus!
Technical savvy with an understanding of software architecture, cloud computing, and enterprise applications.
Proven ability to craft and articulate compelling value propositions that resonate with diverse stakeholders.
Strong problem-solving skills and creativity to adapt solutions to dynamic customer requirements.
Excellent communication and interpersonal skills with a knack for collaboration across teams and cultures.
Prior experience with Cloud or CCaaS (Contact Center as a Service) companies is highly desirable.
Mindset & Skills:
Self-motivated and proactive—you’re someone who takes ownership and thrives independently or as part of a team.
A deep passion for understanding customer needs and delivering technical solutions that make an impact.
A willingness to travel up to 20% to connect with customers and teams.
Why Join Us?
At Genesys, we’re on a mission to redefine customer experiences through innovation. As part of our team, you’ll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential. From Galway, Ireland, you’ll be at the heart of exciting projects that shape industries and deliver meaningful impact.
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Solutions Engineer - Genesys

<div>
 <div>
  Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
 </div>
 <div></div>
 <div>
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
  <div>
   Join Us as a Solutions Engineer
  </div>
  <div>
   Are you passionate about technology, problem-solving, and creating meaningful customer experiences? As a Solutions Engineer on our Global Solutions &amp; Innovation Team, you'll play a pivotal role in showcasing the value of our cutting-edge solutions. From live demos and proof-of-concepts (POCs) to trial support and vision clip creation, you'll be the bridge between our innovative technology and the unique needs of our customers.
  </div>
  <div>
   What You'll Do
  </div>
  <div>
   1. Product Demonstrations
  </div>
  <ul>
   <li>Wow potential and existing customers by delivering tailored, impactful product demonstrations that solve real business challenges.</li>
  </ul>
  <div>
   2. Trial Program Support
  </div>
  <ul>
   <li>Guide clients through solution trials with hands-on expertise, resolving technical challenges and optimizing trial setups to showcase the solution's full potential.</li>
  </ul>
  <div>
   3. Proofs of Concept (POC)
  </div>
  <ul>
   <li>Collaborate with field solution consultants to design and implement POC environments that bring our solutions to life in real-world scenarios.</li>
  </ul>
  <div>
   4. Vision Clip Creation
  </div>
  <ul>
   <li>Develop engaging and clear vision clips to demonstrate product capabilities, helping customers visualize the transformative benefits of our solutions.</li>
  </ul>
  <div>
   5. Team Collaboration
  </div>
  <ul>
   <li>Partner with sales teams to deeply understand customer needs and provide technical expertise on product functionality, integration, and architecture.</li>
  </ul>
  <div>
   6. Technical Sales Support
  </div>
  <ul>
   <li>Be the go-to technical resource, resolving inquiries, addressing concerns, and helping customers navigate complex solutions with confidence.</li>
  </ul>
  <div>
   What You'll Bring
  </div>
  <div>
   Qualifications &amp; Experience:
  </div>
  <ul>
   <li>A Bachelor's degree or equivalent experience in technical sales, solution engineering, or a related field—experience in the tech or software industry is a big plus!</li>
   <li>Technical savvy with an understanding of software architecture, cloud computing, and enterprise applications.</li>
   <li>Proven ability to craft and articulate compelling value propositions that resonate with diverse stakeholders.</li>
   <li>Strong problem-solving skills and creativity to adapt solutions to dynamic customer requirements.</li>
   <li>Excellent communication and interpersonal skills with a knack for collaboration across teams and cultures.</li>
   <li>Prior experience with Cloud or CCaaS (Contact Center as a Service) companies is highly desirable.</li>
  </ul>
  <div>
   Mindset &amp; Skills:
  </div>
  <ul>
   <li>Self-motivated and proactive—you’re someone who takes ownership and thrives independently or as part of a team.</li>
   <li>A deep passion for understanding customer needs and delivering technical solutions that make an impact.</li>
   <li>A willingness to travel up to 20% to connect with customers and teams.</li>
  </ul>
  <div></div>
  <div>
   Why Join Us?
  </div>
  <div>
   At Genesys, we’re on a mission to redefine customer experiences through innovation. As part of our team, you’ll work with cutting-edge technology, collaborate with brilliant minds, and help customers unlock their potential. From Galway, Ireland, you’ll be at the heart of exciting projects that shape industries and deliver meaningful impact.
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <div>
    <br> About Genesys:
   </div>
  </div>
  <div>
   <div>
    Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.
   </div>
  </div>
  <div>
   <div>
    Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
   </div>
  </div>
 </div>
 <div></div>
 <div>
  If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
  About Genesys:
 </div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
  Reasonable Accommodations:
 </div>
 <div>
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>

Solutions Engineer

You need a relevant degree, 5+ years in SaaS sales, strong Insurance/Healthcare background, excellent presentation skills, fluency in German/English, and a willingness to travel.

You will develop and maintain client relationships, lead complex sales engagements, identify customer needs, strategize account plans, and collaborate with virtual teams to achieve revenue targets in the Insurance & Healthcare sector.

Zürich

<div>
 <div>
  Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
 </div>
 <div></div>
 <div>
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
  Account Executive – Insurance &amp; Healthcare (Payors) – Switzerland
 </div>
 <div></div>
 <ul>
  <li>Are you a highly motivated, experienced Enterprise Sales Executive with a passion for working with leading edge software?</li>
  <li>Do you want to be part of a global company that is a recognized leader in the customer experience space?</li>
  <li>Do you enjoy complex sales engagements, hunting for new business?</li>
  <li>Are you able to create complex, long-term account and partner strategies?</li>
  <li>Do you like being a part of senior leader customer meetings to represent vision and strategy of Genesys?</li>
  <li>Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?</li>
 </ul>
 <div></div>
 <div>
  If you said yes, then we would love to hear from you.
 </div>
 <div></div>
 <div>
  Genesys is hiring a professional for a sales role in the Switzerland &amp; Austria (ALPS Region) Enterprise Sales Team for the Insurance &amp; Healthcare (Payors) Industry in Switzerland.
 </div>
 <div></div>
 <div>
  At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities within the assigned vertical and the business segment. Account Executives at Genesys are consultative sales professionals, who take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base as well as from prospects.
 </div>
 <div></div>
 <div>
  The Account Executive’s main goal is to achieve an annual sales target by converting as many opportunities into won business as possible. As part of the sales process within opportunities, the Account Team engages with the appropriate internal resources to help align on and manage the initial phases of post-sales support and ensure customer success and continuous growth within the Account.
 </div>
 <div></div>
 <div>
  What we look for and expect from the right individual is:
 </div>
 <div></div>
 <ul>
  <li>Bringing in, developing and maintaining relationships with customers and prospects in Insurance &amp; Healthcare (Payors) industry in Switzerland</li>
  <li>Leading numerous complex and consultative sales engagements</li>
  <li>Selling complex software solutions in dedicated industries</li>
  <li>Jointly developing account and opportunity plans in a motivated team as an Account Executive</li>
  <li>Identifying customer/project demands and mapping to the Genesys portfolio</li>
  <li>Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles</li>
  <li>Taking revenue responsibility and carrying of a sales quota</li>
  <li>Establishing a reliable network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys on top management agenda</li>
  <li>Reviewing accounts and opportunities and establishing a framework to create the right strategy to maximize the value of deals and win deals.</li>
  <li>Profound understanding of the Insurance and Healthcare (Payors) industry in Switzerland, experienced in field selling in Insurance and Healthcare (Payors) industry and an existing network in Switzerland is a strong plus</li>
 </ul>
 <div></div>
 <div>
  Required qualifications:
 </div>
 <ul>
  <li>Bachelor’s degree in Computer Science, Engineering, Economics, Business Administration or similar education</li>
  <li>5+ years professional and verticalized experience with demonstratable success in verticalized sales, preferably with strong SaaS and Insurance and Healthcare (Payors) industry background</li>
  <li>Maximum demands on the quality of your work as well as a high degree of sales and customer orientation</li>
  <li>Committed, proactive, team-oriented, and stress-tested personality</li>
  <li>Self-assured appearance and excellence presentation skills – especially suited for senior leadership/top management level engagements</li>
  <li>Fluent in German and English</li>
  <li>Strong success and problem solving orientation</li>
  <li>Willingness to travel as required</li>
 </ul>
 <div></div>
 <div>
  When it comes to people, the right fit at Genesys is someone who is determined to succeed, fast pasted and highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.
 </div>
 <div></div>
 <div>
  If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
 </div>
 <div></div>
 <div>
  #LI-Hybrid #LI-MC1
 </div>
 <div></div>
 <div>
  If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
  About Genesys:
 </div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
  Reasonable Accommodations:
 </div>
 <div>
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>


 
  Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
 
 
 
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
  Account Executive – Insurance & Healthcare (Payors) – Switzerland
 
 
 
  Are you a highly motivated, experienced Enterprise Sales Executive with a passion for working with leading edge software?
  Do you want to be part of a global company that is a recognized leader in the customer experience space?
  Do you enjoy complex sales engagements, hunting for new business?
  Are you able to create complex, long-term account and partner strategies?
  Do you like being a part of senior leader customer meetings to represent vision and strategy of Genesys?
  Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?
 
 
 
  If you said yes, then we would love to hear from you.
 
 
 
  Genesys is hiring a professional for a sales role in the Switzerland & Austria (ALPS Region) Enterprise Sales Team for the Insurance & Healthcare (Payors) Industry in Switzerland.
 
 
 
  At Genesys, our Account Executives are the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities within the assigned vertical and the business segment. Account Executives at Genesys are consultative sales professionals, who take ownership for dedicated accounts, positioning the full Genesys solution portfolio, developing and managing a sales pipeline, securing net-new business and driving revenue growth from within the existing customer base as well as from prospects.
 
 
 
  The Account Executive’s main goal is to achieve an annual sales target by converting as many opportunities into won business as possible. As part of the sales process within opportunities, the Account Team engages with the appropriate internal resources to help align on and manage the initial phases of post-sales support and ensure customer success and continuous growth within the Account.
 
 
 
  What we look for and expect from the right individual is:
 
 
 
  Bringing in, developing and maintaining relationships with customers and prospects in Insurance & Healthcare (Payors) industry in Switzerland
  Leading numerous complex and consultative sales engagements
  Selling complex software solutions in dedicated industries
  Jointly developing account and opportunity plans in a motivated team as an Account Executive
  Identifying customer/project demands and mapping to the Genesys portfolio
  Being a team player and a leader of virtual teams, able to orchestrate and win complex sales cycles
  Taking revenue responsibility and carrying of a sales quota
  Establishing a reliable network between partners, transformational partners, independent consultants, and technology partners of Genesys to raise the ability to execute and to position Genesys on top management agenda
  Reviewing accounts and opportunities and establishing a framework to create the right strategy to maximize the value of deals and win deals.
  Profound understanding of the Insurance and Healthcare (Payors) industry in Switzerland, experienced in field selling in Insurance and Healthcare (Payors) industry and an existing network in Switzerland is a strong plus
 
 
 
  Required qualifications:
 
 
  Bachelor’s degree in Computer Science, Engineering, Economics, Business Administration or similar education
  5+ years professional and verticalized experience with demonstratable success in verticalized sales, preferably with strong SaaS and Insurance and Healthcare (Payors) industry background
  Maximum demands on the quality of your work as well as a high degree of sales and customer orientation
  Committed, proactive, team-oriented, and stress-tested personality
  Self-assured appearance and excellence presentation skills – especially suited for senior leadership/top management level engagements
  Fluent in German and English
  Strong success and problem solving orientation
  Willingness to travel as required
 
 
 
  When it comes to people, the right fit at Genesys is someone who is determined to succeed, fast pasted and highly motivated to meet and exceed annual goals and willing to be coached for continuous growth and development.
 
 
 
  If you fit the above, then Genesys can offer you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
 
 
 
  #LI-Hybrid #LI-MC1
 
 
 
  If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
  About Genesys:
 
 
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit 
  
   www.genesys.com
  .
 
 
 
  Reasonable Accommodations:
 
 
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 
 
 
   This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 
 
 
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
   Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 


Genesys

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