Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.

Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. 

Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well. 

Technology

Helpware

Human Resources

You need 1+ year as a Patient Care Coordinator or similar, knowledge of medical terminology, ICD10, CPT coding, typing 40 wpm, multi-tasking skills, and strong attention to detail.

You will assist callers with appointment scheduling, verify patient information and insurance, process referrals, address concerns, and handle outbound tasks for outpatient radiology services.

Customer Relations

Healthcare

Cebu City

<div>
 <h4 class="jobSectionHeader">Position Summary:</h4>
 As a Patient Care Coordinators, we are responsible for maintaining patient information and coordinating with caregivers and insurance companies. We handle all requests and inquiries for patient information and disperse this information according to federal and state regulations. Ensuring compliance with the medical facility's policies and procedures and developing interdisciplinary care plans for patients is part of our main responsibilities.
 Responsibilities
 <ul>
 <li>Assists callers with appointment scheduling, obtaining patient demographics, insurance and financial information.</li>
 <li>Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients.</li>
 <li>Coordinate and respond to patients' and referring providers' concerns in a timely manner and ensure patient satisfaction.</li>
 <li>Execute outbound calls or electronic tasks to assist with providing outpatient radiology-related services.</li>
 </ul>
 Requirements
 <ul>
 <li>Previous experience as at least 1 year</li>
 <li>With experience as an Patient Care Coordinator or in a similar capacity</li>
 <li>Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)</li>
 <li>Ability to type at least 40 wpm</li>
 <li>The ability to multi-task consistently and work in a fast-paced environment</li>
 <li>Previous experience as a medical receptionist/front desk or related experience</li>
 <li>Proficient in English at least B1</li>
 <li>Excellent written and oral communication skills</li>
 <li>With strong attention to detail</li>
 </ul>
</div>



 Position Summary:
 As a Patient Care Coordinators, we are responsible for maintaining patient information and coordinating with caregivers and insurance companies. We handle all requests and inquiries for patient information and disperse this information according to federal and state regulations. Ensuring compliance with the medical facility's policies and procedures and developing interdisciplinary care plans for patients is part of our main responsibilities.
 Responsibilities
 
  Assists callers with appointment scheduling, obtaining patient demographics, insurance and financial information.
  Process incoming referrals, verifying benefits, eligibility and authorization for both new and established patients.
  Coordinate and respond to patients' and referring providers' concerns in a timely manner and ensure patient satisfaction.
  Execute outbound calls or electronic tasks to assist with providing outpatient radiology-related services.
 
 Requirements
 
  Previous experience as at least 1 year
  With experience as an Patient Care Coordinator or in a similar capacity
  Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)
  Ability to type at least 40 wpm
  The ability to multi-task consistently and work in a fast-paced environment
  Previous experience as a medical receptionist/front desk or related experience
  Proficient in English at least B1
  Excellent written and oral communication skills
  With strong attention to detail
 



Patient Care Coordinator - Helpware

Patient Care Coordinator

You must have 1+ years in a related role, knowledge of medical terminology, ICD10, and CPT coding, typing speed of 40 wpm, and strong attention to detail with B1 English proficiency.

You will verify documentation, complete insurance checks, confirm patient readiness, coordinate schedules with staff, manage appointments, and assist with patient communications for efficient operations.

<div>
 Customer Service Representative ( Patient Service Coordinator - Voice and Back Office Support)
 
 <h4 class="jobSectionHeader">About Us</h4>
 Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience &amp; Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
 
 <h4 class="jobSectionHeader">Position Summary:</h4>
 The position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient operation.
 
 Responsibilities
 <ul>
 <li>Review scheduled studies in advance of patient visits to ensure proper study scheduling based on referral</li>
 <li>Verify all required paperwork/documentation is in the system and complete insurance verification, financial clearance, and prior authorization</li>
 <li>Confirm completion of clinical documentation, lab results, medical form clearance, and medication cessation for exams requiring such</li>
 <li>Coordinate with technologists and specialists, communicating any appointment status changes or patient needs/limitations</li>
 <li>Assist with appointment confirmations, patient communications, and contacting referring physician offices as needed</li>
 <li>Coordinate VIP appointments and assist with overflow scheduling calls</li>
 <li>Perform other job-related duties as necessary for the efficient operation</li>
 </ul>
 Requirements
 <ul>
 <li>Previous experience as at least 1 year</li>
 <li>With experience as an Patient Service Coordinator or in a similar capacity</li>
 <li>Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)</li>
 <li>Ability to type at least 40 wpm</li>
 <li>The ability to multi-task consistently and work in a fast-paced environment</li>
 <li>Previous experience as a medical receptionist/front desk or related experience</li>
 <li>Proficient in English at least B1</li>
 <li>Excellent written and oral communication skills</li>
 <li>With strong attention to detail</li>
 </ul>
</div>



 Customer Service Representative ( Patient Service Coordinator - Voice and Back Office Support)
 
 About Us
 Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
 
 Position Summary:
 The position involves reviewing scheduled studies, ensuring proper scheduling based on referrals, verifying paperwork, completing insurance processes, confirming clinical documentation, coordinating with staff, assisting with patient communications, and performing other necessary duties for efficient operation.
 
 Responsibilities
 
  Review scheduled studies in advance of patient visits to ensure proper study scheduling based on referral
  Verify all required paperwork/documentation is in the system and complete insurance verification, financial clearance, and prior authorization
  Confirm completion of clinical documentation, lab results, medical form clearance, and medication cessation for exams requiring such
  Coordinate with technologists and specialists, communicating any appointment status changes or patient needs/limitations
  Assist with appointment confirmations, patient communications, and contacting referring physician offices as needed
  Coordinate VIP appointments and assist with overflow scheduling calls
  Perform other job-related duties as necessary for the efficient operation
 
 Requirements
 
  Previous experience as at least 1 year
  With experience as an Patient Service Coordinator or in a similar capacity
  Knowledge of medical terminology, ICD10 and CPT coding and procedures (preferably)
  Ability to type at least 40 wpm
  The ability to multi-task consistently and work in a fast-paced environment
  Previous experience as a medical receptionist/front desk or related experience
  Proficient in English at least B1
  Excellent written and oral communication skills
  With strong attention to detail
 



Patient Service Coordinator (Voice and Back Office Support) - Helpware

Patient Service Coordinator (Voice and Back Office Support)

You must have strong English skills (C1), 2 years of tech support experience, customer service passion, independent work ability, knowledge of Office 360, and familiarity with Zendesk or similar tools.

You will provide customer support via email and chat, resolve technical issues, multi-task, explain solutions clearly, collaborate with teammates, and adapt to a fast-paced environment.

IT & Cybersecurity

<div>
 Technical Service Representative (Email and Chat)
 <h4 class="jobSectionHeader">About Us</h4>
 Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience &amp; Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
 Our Philippines team is growing and we're looking for Technical Support Representatives to join us.
 Position Summary:
 If you're a problem solver and have ease in connecting with customers, this is the role for you!
 You exceed their expectations with your guidance, knowledge, and real passion for technology.
 You're enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible customer experience.
 Communication Skills:
 <ul>
 <li>You are exceptionally strong in spoken and written English (at least C1)</li>
 <li>Minimum 2 years professional technical troubleshooting expertise or proven technical ability</li>
 <li>Experience supporting customers via e-mail, and/or chat</li>
 <li>Passion for customer service and ownership of the customer experience including comprehensive issue resolution</li>
 <li>Able to effectively tailor communication and style to differing audiences</li>
 <li>Able to self manage and work independently in a fast-paced, constantly changing environment</li>
 <li>Organized and detail-oriented, able to recognize patterns</li>
 <li>Thrives on a team where expertise is shared and feedback is welcomed</li>
 <li>Able to research and grasp technical information across multiple tools</li>
 <li>Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge</li>
 </ul>
 Plus, but not required:
 <ul>
 <li>Good knowledge of Office 360, especially excel.</li>
 <li>Experience with Zendesk, ServiceDesk or Freshdesk</li>
 <li>Able to meet minimum typing speed of 40 WPM while chatting with customers</li>
 <li>Interested in the Production on Demand / Print on demand and software as a service</li>
 </ul>
</div>


 Technical Service Representative (Email and Chat)
 About Us
 Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
 Our Philippines team is growing and we're looking for Technical Support Representatives to join us.
 Position Summary:
 If you're a problem solver and have ease in connecting with customers, this is the role for you!
 You exceed their expectations with your guidance, knowledge, and real passion for technology.
 You're enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible customer experience.
 Communication Skills:
 
  You are exceptionally strong in spoken and written English (at least C1)
  Minimum 2 years professional technical troubleshooting expertise or proven technical ability
  Experience supporting customers via e-mail, and/or chat
  Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  Able to effectively tailor communication and style to differing audiences
  Able to self manage and work independently in a fast-paced, constantly changing environment
  Organized and detail-oriented, able to recognize patterns
  Thrives on a team where expertise is shared and feedback is welcomed
  Able to research and grasp technical information across multiple tools
  Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge
 
 Plus, but not required:
 
  Good knowledge of Office 360, especially excel.
  Experience with Zendesk, ServiceDesk or Freshdesk
  Able to meet minimum typing speed of 40 WPM while chatting with customers
  Interested in the Production on Demand / Print on demand and software as a service
 


Helpware

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