Large

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success.

Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat,  together with the award-winning Rabot Hotel and Restaurant.

One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate.  This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. 

The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ 

We’re just getting started. Come and be a part of what’s next.

Retail & Consumer Goods

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

You should have experience in a luxury retail environment, strong guest interaction skills, natural leadership abilities, a passion for chocolate, and café operations experience is a plus.

You will lead and develop your team, drive sales, exceed targets, and implement promotions to maximize in-store performance and commercial opportunities.

Hospitality & Retail

People, HR & Administration

Coventry

<div><div><div><h3 class="jobSectionHeader"><b>Job Details</b></h3>
</div></div><div><div><p><b>Job Title</b></p>
</div><div><p>Assistant Store Manager - Elliott's Field Retail Park New Store Opening</p>
</div></div><p></p><div><div><p><b>Location</b></p>
</div><div><p>Rugby</p>
</div></div><div><div><p><b>Contract Type</b></p>
</div><div><p>Full-Time Permanent</p>
</div></div><div><div><p><b>Closing Date</b></p>
</div><div><p>22/12/2024</p>
</div></div><p></p><div><div><p>We&rsquo;re looking for an <b>Assistant Store Manager</b> to join us and support the Store Manager with leading a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.</p>
<p>Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.</p>
<p>You&rsquo;ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.</p>
<p><b>SHOW US HOW IT&acute;S DONE</b></p>
<ul><li>Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.</li>
<li>Driving store sales and profit plan and taking action to maximise performance.</li>
<li>Exceeding sales targets and KPIs through clear and effective communication to your team.</li>
<li>Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.</li>
</ul><p><b>WHO YOU ARE &amp; WHAT YOU HAVE</b></p>
<ul><li>Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.</li>
<li>Demonstrable experience in high service guest interaction.</li>
<li>Natural leadership qualities to get the best of your high performing team both individually and collectively.</li>
<li>A passion for chocolate, our brand and for giving the best service to our guests.</li>
<li>Caf&eacute; operations experience would be highly advantageous.</li>
</ul><p><b>WORKING AT HOTEL CHOCOLAT</b></p>
<p><b>For your hard work and commitment, we will give you:</b></p>
<ul><li>A competitive salary and 50% off our products.</li>
<li>Incentives based on performance.</li>
<li>We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.</li>
</ul><p><b>Who are we?</b></p>
<ul><li>We&rsquo;re one of the UK&rsquo;s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser&trade;.</li>
<li>A cacao pod takes years to grow &ndash; it can&rsquo;t be rushed if it&rsquo;s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.</li>
<li>Now, we&rsquo;re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we&rsquo;re still growing&hellip; Today, we&rsquo;re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.</li>
<li>To learn more about us and read about our People Pledge &ndash; our commitment to equality, diversity and inclusion &ndash; click here: hotelchocolat.com/uk/engaged-ethics/our-people.html</li></ul></div></div></div><p></p>

Job Details
Job Title
Assistant Store Manager - Elliott's Field Retail Park New Store Opening
Location
Rugby
Contract Type
Full-Time Permanent
Closing Date
22/12/2024
We’re looking for an Assistant Store Manager to join us and support the Store Manager with leading a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.
Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.
SHOW US HOW IT´S DONE
Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
Driving store sales and profit plan and taking action to maximise performance.
Exceeding sales targets and KPIs through clear and effective communication to your team.
Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.
WHO YOU ARE & WHAT YOU HAVE
Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
Demonstrable experience in high service guest interaction.
Natural leadership qualities to get the best of your high performing team both individually and collectively.
A passion for chocolate, our brand and for giving the best service to our guests.
Café operations experience would be highly advantageous.
WORKING AT HOTEL CHOCOLAT
For your hard work and commitment, we will give you:
A competitive salary and 50% off our products.
Incentives based on performance.
We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.
Who are we?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.
A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html

Assistant Store Manager - Elliott's Field Retail Park New Store Opening - Hotel Chocolat

Assistant Store Manager - Elliott's Field Retail Park New Store Opening

You must provide excellent customer service, manage transactions, learn our product range, run tastings, support stock deliveries, prepare café items, and be a committed brand ambassador.

You will welcome customers, manage transactions, conduct product tastings, assist with stock, maintain store cleanliness, and prepare drinks and snacks in the café area, ensuring adherence to standards.

Customer Relations

Sales & Business Development

Bristol

<div><div><div><h3 class="jobSectionHeader"><b>Job Details</b></h3>
</div></div><div></div><div><div><p><b>Job Title</b></p>
</div><div><p>Sales Advisor - 8-12 Hour Contract</p>
</div></div><p></p><div><div><p><b>Location</b></p>
</div><div><p>Cribbs Causeway</p>
</div></div><div><div><p><b>Contract Type</b></p>
</div><div><p>Part-Time Temporary</p>
</div></div><div><div><p><b>Salary</b></p>
</div><div><p>&pound;12.00 - &pound;12.00 per Hour</p>
</div></div><div><div><p><b>Closing Date</b></p>
</div><div><p>31/12/2024</p>
</div></div><p></p><div><div><p>Hotel Chocolat has built a strong position as the UK&rsquo;s favourite premium chocolate brand.</p>
<p>
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser&trade;. Our mission is to <i>make people happy through chocolate</i>. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.</p>
<p>
We&rsquo;re looking for a passionate, enthusiastic and guest focused <b>Sales Advisor</b> to join our stores team. You&rsquo;ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.</p>
<p>
<b>What You&rsquo;ll be doing:</b></p>
<ul><li>
Welcoming our customers and providing excellent service during their visit.</li>
<li>Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.</li>
<li>You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.</li>
<li>Running tasting sessions and demonstrations of products.</li>
<li>Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and caf&eacute; areas.</li>
<li>If your store has a caf&eacute; area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.</li>
</ul><p>
You don&rsquo;t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.</p>
<p>
<b>Our gift to you for going the extra mile every day&hellip;</b></p>
<ul><li>
&pound;12.00 - per hour (London stores - &pound;13.00 per hour), Republic of Ireland - &euro;14.50 per hour.</li>
<li>Incentives based on performance</li>
<li>50% unlimited staff discount to treat yourself and your friends and family</li>
<li>70% discount off a stay in our Hotel in St Lucia</li>
<li>We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working</li>
<li>A chance to work in an exciting, innovative and expanding company</li>
</ul><p>
If you want to be part of the team spreading happiness through chocolate, click Apply and we&rsquo;ll be in touch!</p>
<p>
</p><p><b><i>At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.</i></b></p>
<p>
<i>This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.</i></p>
<p>
<i>We encourage new ideas and fresh thinking and for each of you to bring your </i><b><i>ORIGINALITY</i></b><i> to work.</i></p>
<p>
<i>We want you to be your </i><b><i>AUTHENTIC</i></b><i> self &ndash; and feel comfortable to share your differences, and what makes you unique.</i></p>
<p>
<i>Our commitment to being an </i><b><i>ETHICAL </i></b><i>business means we have a deep sense of fairness when it comes to the way we treat one another.</i></p>
<p>
<i>This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.</i></p></div></div></div><p></p>

Job Details
Job Title
Sales Advisor - 8-12 Hour Contract
Location
Cribbs Causeway
Contract Type
Part-Time Temporary
Salary
£12.00 - £12.00 per Hour
Closing Date
31/12/2024
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.

What You’ll be doing:

Welcoming our customers and providing excellent service during their visit.
Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
Running tasting sessions and demonstrations of products.
Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Our gift to you for going the extra mile every day…

£12.00 - per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
Incentives based on performance
50% unlimited staff discount to treat yourself and your friends and family
70% discount off a stay in our Hotel in St Lucia
We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
A chance to work in an exciting, innovative and expanding company

If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.

Sales Advisor - 8-12 Hour Contract - Hotel Chocolat

Sales Advisor - 8-12 Hour Contract

You will provide excellent customer service, manage transactions, learn about products, support stock delivery, and prepare café items, all while being a committed brand ambassador.

You will provide excellent customer service, manage transactions, conduct product tastings, assist with deliveries, maintain store appearance, and prepare beverages and snacks in the café area.

<div><div><div><h3 class="jobSectionHeader"><b>Job Details</b></h3>
</div></div><div></div><div><div><p><b>Job Title</b></p>
</div><div><p>Keyholder - Bristol Cabot Circus</p>
</div></div><p></p><div><div><p><b>Location</b></p>
</div><div><p>Bristol</p>
</div></div><div><div><p><b>Contract Type</b></p>
</div><div><p>Part-Time Temporary</p>
</div></div><div><div><p><b>Salary</b></p>
</div><div><p>&pound;12.00 - &pound;13.00 per Hour</p>
</div></div><div><div><p><b>Closing Date</b></p>
</div><div><p>31/12/2024</p>
</div></div><p></p><div><div><p>Hotel Chocolat has built a strong position as the UK&rsquo;s favourite premium chocolate brand.</p>
<p>
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser&trade;. Our mission is to <i>make people happy through chocolate</i>. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.</p>
<p>
We&rsquo;re looking for a passionate, enthusiastic and guest focused <b>Sales Advisor</b> to join our stores team. You&rsquo;ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.</p>
<p>
<b>What You&rsquo;ll be doing:</b></p>
<ul><li>
Welcoming our customers and providing excellent service during their visit.</li>
<li>Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.</li>
<li>You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.</li>
<li>Running tasting sessions and demonstrations of products.</li>
<li>Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and caf&eacute; areas.</li>
<li>If your store has a caf&eacute; area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.</li>
</ul><p>
You don&rsquo;t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.</p>
<p>
<b>Our gift to you for going the extra mile every day&hellip;</b></p>
<ul><li>
&pound;12.00 - per hour (London stores - &pound;13.00 per hour), Republic of Ireland - &euro;14.50 per hour.</li>
<li>Incentives based on performance</li>
<li>50% unlimited staff discount to treat yourself and your friends and family</li>
<li>70% discount off a stay in our Hotel in St Lucia</li>
<li>We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working</li>
<li>A chance to work in an exciting, innovative and expanding company</li>
</ul><p>
If you want to be part of the team spreading happiness through chocolate, click Apply and we&rsquo;ll be in touch!</p>
<p>
</p><p><b><i>At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.</i></b></p>
<p>
<i>This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.</i></p>
<p>
<i>We encourage new ideas and fresh thinking and for each of you to bring your </i><b><i>ORIGINALITY</i></b><i> to work.</i></p>
<p>
<i>We want you to be your </i><b><i>AUTHENTIC</i></b><i> self &ndash; and feel comfortable to share your differences, and what makes you unique.</i></p>
<p>
<i>Our commitment to being an </i><b><i>ETHICAL </i></b><i>business means we have a deep sense of fairness when it comes to the way we treat one another.</i></p>
<p>
<i>This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.</i></p></div></div></div><p></p>

Job Details
Job Title
Keyholder - Bristol Cabot Circus
Location
Bristol
Contract Type
Part-Time Temporary
Salary
£12.00 - £13.00 per Hour
Closing Date
31/12/2024
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.

What You’ll be doing:

Welcoming our customers and providing excellent service during their visit.
Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
Running tasting sessions and demonstrations of products.
Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Our gift to you for going the extra mile every day…

£12.00 - per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
Incentives based on performance
50% unlimited staff discount to treat yourself and your friends and family
70% discount off a stay in our Hotel in St Lucia
We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
A chance to work in an exciting, innovative and expanding company

If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.

Keyholder - Bristol Cabot Circus - Hotel Chocolat

Keyholder - Bristol Cabot Circus

You should have luxury retail experience, a strong background in guest service, natural leadership skills, and a passion for chocolate and exceptional service.

You will lead and develop your team, drive sales to exceed targets, and implement promotions while maximizing in-store commercial opportunities.

London

<div><div><div><h3 class="jobSectionHeader"><b>Job Details</b></h3>
</div></div><div></div><div><div><p><b>Job Title</b></p>
</div><div><p>Assistant Store Manager</p>
</div></div><p></p><div><div><p><b>Location</b></p>
</div><div><p>Watford - London</p>
</div></div><div><div><p><b>Contract Type</b></p>
</div><div><p>Full-Time Permanent</p>
</div></div><div><div><p><b>Salary</b></p>
</div><div><p>&pound;28,080 - &pound;28,080 per Annum</p>
</div></div><div><div><p><b>Closing Date</b></p>
</div><div><p>5/1/2025</p>
</div></div><p></p><div><div><p>Hotel Chocolat has built a strong position as the UK&rsquo;s favourite premium chocolate brand.</p>
<p>
We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser&trade;. Our mission is to <i>make people and nature happy through chocolate</i>. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.</p>
<p>
We&rsquo;re looking for an <b>Assistant Store Manager</b> to support and lead the retail team alongside the Store Manager.</p>
<p>
Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.</p>
<p>
You&rsquo;ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.</p>
<p>
<b>SHOW US HOW IT&acute;S DONE</b></p>
<ul><li>
Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.</li>
<li>Drive store sales and profit plan and take action to maximise performance.</li>
<li>Aim to exceed store sales targets and KPIs through clear and effective communication to your team.</li>
<li>Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.</li>
</ul><p>
<b>WHO YOU ARE &amp; WHAT YOU HAVE</b></p>
<ul><li>
Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.</li>
<li>Demonstrable experience in high service guest interaction.</li>
<li>Natural leadership qualities to get the best of your high performing team both individually and as a whole.</li>
<li>A passion for chocolate, our brand and for giving the best service to our guests.</li>
</ul><p>
</p><p><b>For your hard work and commitment, we will give you:</b></p>
<ul><li>
A competitive salary</li>
<li>Incentives based on performance</li>
<li>50% unlimited staff discount to treat yourself and your friends and family</li>
<li>70% discount off a stay in our Hotel in St Lucia</li>
<li>We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working</li>
<li>A chance to work in an exciting, innovative and expanding company</li>
</ul><p>
</p><p>If you want to be part of the team spreading happiness through chocolate, click Apply and we&rsquo;ll be in touch!</p>
<p>
<b><i>At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.</i></b></p>
<p>
<i>This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.</i></p>
<p>
<i>We encourage new ideas and fresh thinking and for each of you to bring your </i><b><i>ORIGINALITY</i></b><i> to work.</i></p>
<p>
<i>We want you to be your </i><b><i>AUTHENTIC</i></b><i> self &ndash; and feel comfortable to share your differences, and what makes you unique.</i></p>
<p>
<i>Our commitment to being an </i><b><i>ETHICAL </i></b><i>business means we have a deep sense of fairness when it comes to the way we treat one another.</i></p>
<p>
<i>This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.</i></p></div></div></div><p></p>

Job Details
Job Title
Assistant Store Manager
Location
Watford - London
Contract Type
Full-Time Permanent
Salary
£28,080 - £28,080 per Annum
Closing Date
5/1/2025
Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager.

Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.

You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.

SHOW US HOW IT´S DONE

Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
Drive store sales and profit plan and take action to maximise performance.
Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.

WHO YOU ARE & WHAT YOU HAVE

Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
Demonstrable experience in high service guest interaction.
Natural leadership qualities to get the best of your high performing team both individually and as a whole.
A passion for chocolate, our brand and for giving the best service to our guests.

For your hard work and commitment, we will give you:

A competitive salary
Incentives based on performance
50% unlimited staff discount to treat yourself and your friends and family
70% discount off a stay in our Hotel in St Lucia
We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
A chance to work in an exciting, innovative and expanding company

If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!

At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.

This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.

We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.

We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.

Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.

This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.

Assistant Store Manager - Hotel Chocolat

Assistant Store Manager

You should have experience in luxury retail, high service guest interaction, strong leadership skills, a passion for chocolate, and advantageous café operations experience.

You will lead and develop your team, drive sales, exceed targets, and maximize in-store opportunities through promotions and effective communication.

Durham

<div><div><div><h3 class="jobSectionHeader"><b>Job Details</b></h3>
</div></div><div><div><p><b>Job Title</b></p>
</div><div><p>Store Manager - New store opening in Arnison Centre 2025</p>
</div></div><p></p><div><div><p><b>Location</b></p>
</div><div><p>Durham</p>
</div></div><div><div><p><b>Contract Type</b></p>
</div><div><p>Full-Time Permanent</p>
</div></div><div><div><p><b>Closing Date</b></p>
</div><div><p>22/12/2024</p>
</div></div><p></p><div><div><p>As we continue our mission to <i>make people happy through chocolate</i>, we&rsquo;re opening brand new stores this year and we&rsquo;re coming to <b>the Arnison Centre in Durham</b>!</p>
<p>We&rsquo;re looking for a <b>Store Manager</b> to join us and lead a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.</p>
<p>Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.</p>
<p>You&rsquo;ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.</p>
<p><b>SHOW US HOW IT&acute;S DONE</b></p>
<ul><li>Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.</li>
<li>Driving store sales and profit plan and taking action to maximise performance.</li>
<li>Exceeding sales targets and KPIs through clear and effective communication to your team.</li>
<li>Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.</li>
</ul><p><b>WHO YOU ARE &amp; WHAT YOU HAVE</b></p>
<ul><li>Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.</li>
<li>Demonstrable experience in high service guest interaction.</li>
<li>Natural leadership qualities to get the best of your high performing team both individually and collectively.</li>
<li>A passion for chocolate, our brand and for giving the best service to our guests.</li>
<li>Caf&eacute; operations experience would be highly advantageous.</li>
</ul><p><b>WORKING AT HOTEL CHOCOLAT</b></p>
<p><b>For your hard work and commitment, we will give you:</b></p>
<ul><li>A competitive salary and 50% off our products.</li>
<li>Incentives based on performance.</li>
<li>We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.</li>
</ul><p><b>Who are we?</b></p>
<ul><li>We&rsquo;re one of the UK&rsquo;s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser&trade;.</li>
<li>A cacao pod takes years to grow &ndash; it can&rsquo;t be rushed if it&rsquo;s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.</li>
<li>Now, we&rsquo;re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we&rsquo;re still growing&hellip; Today, we&rsquo;re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.</li>
<li>To learn more about us and read about our People Pledge &ndash; our commitment to equality, diversity and inclusion &ndash; click here: hotelchocolat.com/uk/engaged-ethics/our-people.html</li></ul></div></div></div><p></p>

Job Details
Job Title
Store Manager - New store opening in Arnison Centre 2025
Location
Durham
Contract Type
Full-Time Permanent
Closing Date
22/12/2024
As we continue our mission to make people happy through chocolate, we’re opening brand new stores this year and we’re coming to the Arnison Centre in Durham!
We’re looking for a Store Manager to join us and lead a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.
Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.
SHOW US HOW IT´S DONE
Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.
Driving store sales and profit plan and taking action to maximise performance.
Exceeding sales targets and KPIs through clear and effective communication to your team.
Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.
WHO YOU ARE & WHAT YOU HAVE
Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
Demonstrable experience in high service guest interaction.
Natural leadership qualities to get the best of your high performing team both individually and collectively.
A passion for chocolate, our brand and for giving the best service to our guests.
Café operations experience would be highly advantageous.
WORKING AT HOTEL CHOCOLAT
For your hard work and commitment, we will give you:
A competitive salary and 50% off our products.
Incentives based on performance.
We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.
Who are we?
We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.
A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.
Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.
To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html

Store Manager - New store opening in Arnison Centre 2025 - Hotel Chocolat

<div>
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>Job Details</b></h3>
  </div>
 </div>
 <div>
  <div>
   <p><b>Job Title</b></p>
  </div>
  <div>
   <p>Store Manager - New store opening in Arnison Centre 2025</p>
  </div>
 </div>
 <p></p>
 <div>
  <div>
   <p><b>Location</b></p>
  </div>
  <div>
   <p>Durham</p>
  </div>
 </div>
 <div>
  <div>
   <p><b>Contract Type</b></p>
  </div>
  <div>
   <p>Full-Time Permanent</p>
  </div>
 </div>
 <div>
  <div>
   <p><b>Closing Date</b></p>
  </div>
  <div>
   <p>22/12/2024</p>
  </div>
 </div>
 <p></p>
 <div>
  <div>
   <p>As we continue our mission to <i>make people happy through chocolate</i>, we’re opening brand new stores this year and we’re coming to <b>the Arnison Centre in Durham</b>!</p>
   <p>We’re looking for a <b>Store Manager</b> to join us and lead a successful, passionate, and engaged team. This is an amazing opportunity to work for an exciting, innovative and successful brand as we expand across the UK.</p>
   <p>Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.</p>
   <p>You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values to drive your team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every guest.</p>
   <p><b>SHOW US HOW IT´S DONE</b></p>
   <ul>
    <li>Providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of HC vision and values.</li>
    <li>Driving store sales and profit plan and taking action to maximise performance.</li>
    <li>Exceeding sales targets and KPIs through clear and effective communication to your team.</li>
    <li>Maximising all commercial opportunities in-store through timely implementation of promotions, offers, events and marketing.</li>
   </ul>
   <p><b>WHO YOU ARE &amp; WHAT YOU HAVE</b></p>
   <ul>
    <li>Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.</li>
    <li>Demonstrable experience in high service guest interaction.</li>
    <li>Natural leadership qualities to get the best of your high performing team both individually and collectively.</li>
    <li>A passion for chocolate, our brand and for giving the best service to our guests.</li>
    <li>Café operations experience would be highly advantageous.</li>
   </ul>
   <p><b>WORKING AT HOTEL CHOCOLAT</b></p>
   <p><b>For your hard work and commitment, we will give you:</b></p>
   <ul>
    <li>A competitive salary and 50% off our products.</li>
    <li>Incentives based on performance.</li>
    <li>We recognise that our employees may wish to balance their work and home life, therefore we are open to discussions around flexible working.</li>
   </ul>
   <p><b>Who are we?</b></p>
   <ul>
    <li>We’re one of the UK’s favourite premium chocolate brands, with a range of products spanning luxury gifts, alcohol and our pioneering drinking chocolate system, the Velvetiser™.</li>
    <li>A cacao pod takes years to grow – it can’t be rushed if it’s going to be just right for our products. The same can be said for Hotel Chocolat, which originally started as a mint production company before we realised it was luxury chocolate that we were really passionate about.</li>
    <li>Now, we’re market leaders in the industry. What began as an online-only business grew to over 100 stores across the UK, and we’re still growing… Today, we’re multi-category, multi-channel, and multi-territory, and our customers, colleagues, cacao farmers and suppliers all benefit from the success we make together.</li>
    <li>To learn more about us and read about our People Pledge – our commitment to equality, diversity and inclusion – click here: hotelchocolat.com/uk/engaged-ethics/our-people.html</li>
   </ul>
  </div>
 </div>
</div>
<p></p>

Hotel Chocolat

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