Medium

KD is a user-centred innovation and product development consultancy.

We focus on designing a better world; creating value through tomorrow’s products and experiences. 

We combine creative, technical and user experience expertise to deliver world changing products and services for medical, consumer and industrial clients.



Technology

Kinneir Dufort

A SteriPack Company | Designing a Better World

You need a Bachelor’s in Business or Finance (MBA preferred), commercial leadership experience in contract manufacturing (Pharma/Medical), strong financial acumen, negotiation skills, and global team management.

You will optimize gross margins, analyze costs, oversee contract compliance, manage pricing strategies globally, and coordinate with factories and teams to enhance profitability.

Sales & Business Development

Business, Operations & Strategy

Dublin

<div>
 <p>SteriPack is a leading Contract Manufacturing Organisation (CDMO) dedicated to serving the Pharmaceutical, Med Tech, Medical Device, Ortho, and Drug Delivery markets. With a global presence and a commitment to excellence, we are seeking a highly skilled and strategic Commercial Director to oversee Margin Management, Contract/SLA adherence, and pricing strategies across our three factories located in the USA, Malaysia, and Poland.</p>
 <p><br> As the Global Commercial Director, you will play a pivotal role in ensuring the financial success of our Organisation by effectively managing margin control, contract compliance, RFP/RFI and pricing strategies across multiple international locations. The ideal candidate will have a strong background in contract manufacturing, with a focus on the Pharmaceutical, Med Tech, Medical Device, Ortho, and Drug Delivery sectors.</p>
 <p><b> Key Responsibilities:</b></p>
 <p><b> Margin Management and Control:</b></p>
 <div>
  <ul>
   <li>Develop and implement strategies to optimise gross margins across all product lines and factories.</li>
   <li>Monitor and analyse cost structures to identify areas for improvement and cost reduction.</li>
  </ul>
 </div>
 <p><b>Contract and SLA Adherence:</b></p>
 <div>
  <ul>
   <li>Oversee the development, negotiation, and execution of contracts and Service Level Agreements (SLAs) with clients.</li>
   <li>Ensure compliance with contractual obligations and identify opportunities to enhance contract terms.</li>
   <li>Track and record all non-adherence recovery elements.</li>
  </ul>
 </div>
 <p><b>Estimating, Costing, and Pricing:</b></p>
 <div>
  <ul>
   <li>Lead the estimating and costing processes to provide accurate and competitive pricing for products and services.</li>
   <li>Collaborate with cross-functional teams to develop pricing strategies that align with market trends and company goals.</li>
  </ul>
 </div>
 <p><b>Gross Margin Control:</b></p>
 <div>
  <ul>
   <li>Implement controls and measures to maintain and enhance gross margins while meeting quality standards.</li>
   <li>Analyse and report on gross margin performance, providing recommendations for improvement.</li>
  </ul>
 </div>
 <p><b>Global Oversight:</b></p>
 <div>
  <ul>
   <li>Manage and coordinate activities across three factories in the USA, Malaysia, and Poland.</li>
   <li>Ensure consistency and alignment of pricing and margin management practices globally.</li>
  </ul>
 </div>
 <p><b>Cost Recovery and Price Increase Implementation:</b></p>
 <div>
  <ul>
   <li>Develop and execute programs to recover costs and implement price increases in response to market dynamics.</li>
   <li>Collaborate with sales and marketing teams to communicate pricing changes effectively to clients.</li>
  </ul>
 </div>
 <div></div>
 <p><b>Qualifications and Skills:</b></p>
 <ul>
  <li>Bachelor's degree in Business, Finance, or a related field. MBA preferred.</li>
  <li>Proven experience in commercial leadership roles within the contract manufacturing industry, specifically in Pharmaceutical, Med Tech, Medical Device, Ortho, or Drug Delivery markets.</li>
  <li>Strong financial acumen and analytical skills.</li>
  <li>Excellent negotiation and contract management abilities.</li>
  <li>Global mindset with experience managing international teams.</li>
  <li>Effective communication and leadership skills.</li>
 </ul>
 <p><b>Benefits:</b></p>
 <ul>
  <li>Competitive salary and performance-based incentives.</li>
  <li>Health and wellness programs.</li>
  <li>Opportunities for professional development and career advancement.</li>
 </ul>
 <p>If you are a results-oriented and strategic thinker with a passion for driving financial success in the contract manufacturing sector, we invite you to apply for this exciting opportunity. Join us in shaping the future of SteriPack Group.</p>
</div>


 SteriPack is a leading Contract Manufacturing Organisation (CDMO) dedicated to serving the Pharmaceutical, Med Tech, Medical Device, Ortho, and Drug Delivery markets. With a global presence and a commitment to excellence, we are seeking a highly skilled and strategic Commercial Director to oversee Margin Management, Contract/SLA adherence, and pricing strategies across our three factories located in the USA, Malaysia, and Poland.
  As the Global Commercial Director, you will play a pivotal role in ensuring the financial success of our Organisation by effectively managing margin control, contract compliance, RFP/RFI and pricing strategies across multiple international locations. The ideal candidate will have a strong background in contract manufacturing, with a focus on the Pharmaceutical, Med Tech, Medical Device, Ortho, and Drug Delivery sectors.
  Key Responsibilities:
  Margin Management and Control:
 
  
   Develop and implement strategies to optimise gross margins across all product lines and factories.
   Monitor and analyse cost structures to identify areas for improvement and cost reduction.
  
 
 Contract and SLA Adherence:
 
  
   Oversee the development, negotiation, and execution of contracts and Service Level Agreements (SLAs) with clients.
   Ensure compliance with contractual obligations and identify opportunities to enhance contract terms.
   Track and record all non-adherence recovery elements.
  
 
 Estimating, Costing, and Pricing:
 
  
   Lead the estimating and costing processes to provide accurate and competitive pricing for products and services.
   Collaborate with cross-functional teams to develop pricing strategies that align with market trends and company goals.
  
 
 Gross Margin Control:
 
  
   Implement controls and measures to maintain and enhance gross margins while meeting quality standards.
   Analyse and report on gross margin performance, providing recommendations for improvement.
  
 
 Global Oversight:
 
  
   Manage and coordinate activities across three factories in the USA, Malaysia, and Poland.
   Ensure consistency and alignment of pricing and margin management practices globally.
  
 
 Cost Recovery and Price Increase Implementation:
 
  
   Develop and execute programs to recover costs and implement price increases in response to market dynamics.
   Collaborate with sales and marketing teams to communicate pricing changes effectively to clients.
  
 
 
 Qualifications and Skills:
 
  Bachelor's degree in Business, Finance, or a related field. MBA preferred.
  Proven experience in commercial leadership roles within the contract manufacturing industry, specifically in Pharmaceutical, Med Tech, Medical Device, Ortho, or Drug Delivery markets.
  Strong financial acumen and analytical skills.
  Excellent negotiation and contract management abilities.
  Global mindset with experience managing international teams.
  Effective communication and leadership skills.
 
 Benefits:
 
  Competitive salary and performance-based incentives.
  Health and wellness programs.
  Opportunities for professional development and career advancement.
 
 If you are a results-oriented and strategic thinker with a passion for driving financial success in the contract manufacturing sector, we invite you to apply for this exciting opportunity. Join us in shaping the future of SteriPack Group.


Global Commercial Director - Margin Management and Contract Compliance - Kinneir Dufort

Global Commercial Director - Margin Management and Contract Compliance

You need a relevant degree, CRM experience in healthcare, proficiency in CRM software, strong analytical and communication skills, plus the ability to collaborate and lead in a fast-paced setting.

You will develop CRM strategies, manage the CRM platform, create Power BI reports, analyze customer data, train staff, and optimize performance metrics while collaborating cross-functionally.

Data

<div>
 <p>Steripack Group is seeking a skilled and motivated<b> CRM Manager</b> to lead our customer relationship management initiatives and drive business growth through effective CRM strategies and technologies. Due to business growth we are looking to hire a CRM Manager to join the business, based out of either our Dublin South office in Donnybrook House, Dublin 4 or Bristol office. This is a newly created &amp; crucial role where you will support the business by driving better insights, communication and analysis of existing customers. This role will report directly to our CTO to create operational reports from our CRM i.e. pipeline, prospects, customer sales, product sales etc which is crucial to increase understanding of customer behaviours and help form strategies to impact.</p>
 <p>The ideal person will have a mix of business intelligence skills focused on finding insights through PowerBI &amp; excel reports + analytical depth focused on data improvement with current CRM system (MS Dynamics).</p>
 <p><b><br> MAIN TASKS AND RESPONSIBILITIES</b><b>:</b></p>
 <ul>
  <li>Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.</li>
  <li>Lead the implementation, customization, and maintenance of the CRM platform to support sales, marketing, and customer service activities.</li>
  <li>Collaborate with cross-functional teams to optimize business processes and workflows within the CRM system.</li>
  <li>Responsible for the creation of a suite of Power BI Reports designed to give a wide range of insights to stakeholders access commercial, operations &amp; sales.</li>
  <li>Collaborate with the wider business to ensure that analyses and insights that are created are both understood, accurate &amp; incorporated back into CRM system.</li>
  <li>Monitor &amp; audit data imports to the CRM to ensure optimal approach is taken to data freshness and accuracy.</li>
  <li>Provide training and support to employees to ensure effective utilization of the CRM system.</li>
  <li>Analyse customer data and derive actionable insights to inform targeted marketing campaigns and sales strategies.</li>
  <li>Monitor and optimize CRM performance metrics, such as conversion rates, lead generation, and customer acquisition costs.</li>
  <li>Generate comprehensive reports and dashboards to track KPIs and communicate insights to management and stakeholders.</li>
 </ul>
 <p><b> KNOWLEDGE, SKILLS AND BEHAVIOURS:</b></p>
 <ul>
  <li>Degree/Post Graduate level education in a related field.</li>
  <li>Previous experience working in a CRM team environment collaborating with multiple stakeholders across a business</li>
  <li>Proven experience in CRM management or administration, preferably in the healthcare or life sciences industry.</li>
  <li>Strong proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, or similar platforms).</li>
  <li>Exceptional analytical skills with the ability to interpret and leverage complex data.</li>
  <li>Excellent communication and interpersonal skills.</li>
  <li>Detail-oriented with a focus on accuracy and quality.</li>
  <li>Ability to lead and collaborate effectively in a dynamic, fast-paced environment.</li>
 </ul>
 <p>SteriPack are an equal opportunities employer.</p>
</div>


 Steripack Group is seeking a skilled and motivated CRM Manager to lead our customer relationship management initiatives and drive business growth through effective CRM strategies and technologies. Due to business growth we are looking to hire a CRM Manager to join the business, based out of either our Dublin South office in Donnybrook House, Dublin 4 or Bristol office. This is a newly created & crucial role where you will support the business by driving better insights, communication and analysis of existing customers. This role will report directly to our CTO to create operational reports from our CRM i.e. pipeline, prospects, customer sales, product sales etc which is crucial to increase understanding of customer behaviours and help form strategies to impact.
 The ideal person will have a mix of business intelligence skills focused on finding insights through PowerBI & excel reports + analytical depth focused on data improvement with current CRM system (MS Dynamics).
  MAIN TASKS AND RESPONSIBILITIES:
 
  Develop and execute CRM strategies to enhance customer engagement, retention, and satisfaction.
  Lead the implementation, customization, and maintenance of the CRM platform to support sales, marketing, and customer service activities.
  Collaborate with cross-functional teams to optimize business processes and workflows within the CRM system.
  Responsible for the creation of a suite of Power BI Reports designed to give a wide range of insights to stakeholders access commercial, operations & sales.
  Collaborate with the wider business to ensure that analyses and insights that are created are both understood, accurate & incorporated back into CRM system.
  Monitor & audit data imports to the CRM to ensure optimal approach is taken to data freshness and accuracy.
  Provide training and support to employees to ensure effective utilization of the CRM system.
  Analyse customer data and derive actionable insights to inform targeted marketing campaigns and sales strategies.
  Monitor and optimize CRM performance metrics, such as conversion rates, lead generation, and customer acquisition costs.
  Generate comprehensive reports and dashboards to track KPIs and communicate insights to management and stakeholders.
 
  KNOWLEDGE, SKILLS AND BEHAVIOURS:
 
  Degree/Post Graduate level education in a related field.
  Previous experience working in a CRM team environment collaborating with multiple stakeholders across a business
  Proven experience in CRM management or administration, preferably in the healthcare or life sciences industry.
  Strong proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics, or similar platforms).
  Exceptional analytical skills with the ability to interpret and leverage complex data.
  Excellent communication and interpersonal skills.
  Detail-oriented with a focus on accuracy and quality.
  Ability to lead and collaborate effectively in a dynamic, fast-paced environment.
 
 SteriPack are an equal opportunities employer.


Kinneir Dufort

navigation.mission