Lightship is an early-stage hardware startup launched in 2020 by Tesla alumni that is bringing the $26B recreational vehicle industry into the electric age. Based in San Francisco and Broomfield, Colorado, Lightship is designing and producing an aerodynamic, battery-powered trailer that liberates travelers from the noise, emissions, and range anxiety of gas RVing.

Automotive

Lightship

Bringing recreational vehicles into the electric age

Manufacturing & Electronics

You need 8+ years in Product Management, expertise in EV or outdoor industries, strong technical skills, collaborative, empathetic towards users, and excellent communication abilities.

You will establish product methodologies, build roadmaps, collaborate across teams, oversee product lifecycles, drive new developments, and track success metrics in the RV industry.

Engineering

Product

Broomfield

Overview<br><br>Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.<br><br>Honoring Diverse Perspectives<br><br>Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.<br><br>About The Role<br><br>Lightship is seeking a passionate and data-driven Staff Product Manager to establish the Product team and function at Lightship, leading our product vision and execution. You’ll be responsible for defining and shaping the product roadmap, driving product development from concept through launch, and ensuring that our products and associated services deliver a superior experience to our customers. You are a strategic driving force at the center of our team.<br><br>Beyond carrying a strategic vision for our products across the company, your job is to dive into the particulars: what exactly is a Lightship, and who is it built for? How do they first discover, experience, and eventually decide to purchase a Lightship, and how do they stay connected to the company and brand as they learn where and how to use their vehicle, get it serviced, request support or provide product feedback? You’ll work with stakeholders in- and outside of the company to create a compelling case for what we should build, now and in the future, on our journey to create multipurpose, sustainable travel homes and become an iconic American all-electric RV company.<br><br>Responsibilities<br><br><br> * Establish a product development methodology at Lightship that allows us to rapidly and continuously test product hypotheses and keep us on track against our objectives<br> * Build a clear product roadmap and connect the dots across functions and organizations<br> * Collaborate with internal stakeholders including Engineering, Design, Finance, Sales, Marketing, and outside partners<br> * Foster strong communication, collaboration, and alignment across teams<br> * Communicate roadmaps, decisions, and learnings across a wide range of audiences from development teams to executives<br> * Define and drive detailed, technical and regulatory requirements for Engineering and Design to fulfill<br> * Oversee the entire product lifecycle ensuring products are designed and engineered to meet market demands<br> * Own and drive new product development and partner with our CMB team for go-to-market initiatives, including launch plan, Marketing/Sales documentation and internal product documentation<br> * Identify gaps between what Lightship needs to do to be successful in target markets and what we are on track to achieve<br> * Develop a deep understanding of our customer, our business and its stakeholders, and our market within the RV industry<br> * Establish, track, and move key success metrics<br>   <br>   <br>   <br><br>Minimum Qualifications<br><br><br> * 8+ years of Product Management experience, ideally within EV, automotive, hardware/hardtech, and/or outdoor recreation industries<br> * Understanding of mechanical and electrical systems, and ability to synthesize technical information<br> * Proven ability to effectively partner with Engineering and Design teams<br> * Ability to establish empathy and rapport with RVers and outdoorspeople, engaging their input in the product development process<br> * Excellent verbal and written communication skills, motivational storyteller, and strong with visual aids and presentation<br> * Self-driven, comfortable in highly autonomous role with some ambiguity<br>   <br>   <br>   <br><br>Preferred Qualifications<br><br><br> * Experience with a startup or other fast paced, small team environments<br> * Experience launching products<br> * Some technical background and/or experience<br> * A passion for RVing, camping, or outdoor adventures<br>   <br>   <br>   <br><br>Employee Benefits & Philosophy - Applies to Full Time Employees only<br><br><br> * Healthcare, Dental, Vision<br> * 401k<br> * Flexible Paid Time Off - that we actually want you to use!<br> * 12 weeks paid parental leave<br> * $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip<br>   <br>   <br>   <br><br>Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.<br><br>Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company.

OverviewLightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.Honoring Diverse PerspectivesLightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.About The RoleLightship is seeking a passionate and data-driven Staff Product Manager to establish the Product team and function at Lightship, leading our product vision and execution. You’ll be responsible for defining and shaping the product roadmap, driving product development from concept through launch, and ensuring that our products and associated services deliver a superior experience to our customers. You are a strategic driving force at the center of our team.Beyond carrying a strategic vision for our products across the company, your job is to dive into the particulars: what exactly is a Lightship, and who is it built for? How do they first discover, experience, and eventually decide to purchase a Lightship, and how do they stay connected to the company and brand as they learn where and how to use their vehicle, get it serviced, request support or provide product feedback? You’ll work with stakeholders in- and outside of the company to create a compelling case for what we should build, now and in the future, on our journey to create multipurpose, sustainable travel homes and become an iconic American all-electric RV company.Responsibilities * Establish a product development methodology at Lightship that allows us to rapidly and continuously test product hypotheses and keep us on track against our objectives * Build a clear product roadmap and connect the dots across functions and organizations * Collaborate with internal stakeholders including Engineering, Design, Finance, Sales, Marketing, and outside partners * Foster strong communication, collaboration, and alignment across teams * Communicate roadmaps, decisions, and learnings across a wide range of audiences from development teams to executives * Define and drive detailed, technical and regulatory requirements for Engineering and Design to fulfill * Oversee the entire product lifecycle ensuring products are designed and engineered to meet market demands * Own and drive new product development and partner with our CMB team for go-to-market initiatives, including launch plan, Marketing/Sales documentation and internal product documentation * Identify gaps between what Lightship needs to do to be successful in target markets and what we are on track to achieve * Develop a deep understanding of our customer, our business and its stakeholders, and our market within the RV industry * Establish, track, and move key success metrics         Minimum Qualifications * 8+ years of Product Management experience, ideally within EV, automotive, hardware/hardtech, and/or outdoor recreation industries * Understanding of mechanical and electrical systems, and ability to synthesize technical information * Proven ability to effectively partner with Engineering and Design teams * Ability to establish empathy and rapport with RVers and outdoorspeople, engaging their input in the product development process * Excellent verbal and written communication skills, motivational storyteller, and strong with visual aids and presentation * Self-driven, comfortable in highly autonomous role with some ambiguity         Preferred Qualifications * Experience with a startup or other fast paced, small team environments * Experience launching products * Some technical background and/or experience * A passion for RVing, camping, or outdoor adventures         Employee Benefits & Philosophy - Applies to Full Time Employees only * Healthcare, Dental, Vision * 401k * Flexible Paid Time Off - that we actually want you to use! * 12 weeks paid parental leave * $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip         Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company.

Staff Product Manager - Lightship

&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.&lt;br&gt;&lt;br&gt;Honoring Diverse Perspectives&lt;br&gt;&lt;br&gt;Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Lightship is seeking a passionate and data-driven Staff Product Manager to establish the Product team and function at Lightship, leading our product vision and execution. You’ll be responsible for defining and shaping the product roadmap, driving product development from concept through launch, and ensuring that our products and associated services deliver a superior experience to our customers. You are a strategic driving force at the center of our team.&lt;br&gt;&lt;br&gt;Beyond carrying a strategic vision for our products across the company, your job is to dive into the particulars: what exactly is a Lightship, and who is it built for? How do they first discover, experience, and eventually decide to purchase a Lightship, and how do they stay connected to the company and brand as they learn where and how to use their vehicle, get it serviced, request support or provide product feedback? You’ll work with stakeholders in- and outside of the company to create a compelling case for what we should build, now and in the future, on our journey to create multipurpose, sustainable travel homes and become an iconic American all-electric RV company.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Establish a product development methodology at Lightship that allows us to rapidly and continuously test product hypotheses and keep us on track against our objectives&lt;/li&gt;&lt;li&gt;Build a clear product roadmap and connect the dots across functions and organizations&lt;/li&gt;&lt;li&gt;Collaborate with internal stakeholders including Engineering, Design, Finance, Sales, Marketing, and outside partners&lt;/li&gt;&lt;li&gt;Foster strong communication, collaboration, and alignment across teams&lt;/li&gt;&lt;li&gt;Communicate roadmaps, decisions, and learnings across a wide range of audiences from development teams to executives&lt;/li&gt;&lt;li&gt;Define and drive detailed, technical and regulatory requirements for Engineering and Design to fulfill&lt;/li&gt;&lt;li&gt;Oversee the entire product lifecycle ensuring products are designed and engineered to meet market demands&lt;/li&gt;&lt;li&gt;Own and drive new product development and partner with our CMB team for go-to-market initiatives, including launch plan, Marketing/Sales documentation and internal product documentation&lt;/li&gt;&lt;li&gt;Identify gaps between what Lightship needs to do to be successful in target markets and what we are on track to achieve&lt;/li&gt;&lt;li&gt;Develop a deep understanding of our customer, our business and its stakeholders, and our market within the RV industry&lt;/li&gt;&lt;li&gt;Establish, track, and move key success metrics&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Minimum Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;8+ years of Product Management experience, ideally within EV, automotive, hardware/hardtech, and/or outdoor recreation industries&lt;/li&gt;&lt;li&gt;Understanding of mechanical and electrical systems, and ability to synthesize technical information&lt;/li&gt;&lt;li&gt;Proven ability to effectively partner with Engineering and Design teams&lt;/li&gt;&lt;li&gt;Ability to establish empathy and rapport with RVers and outdoorspeople, engaging their input in the product development process&lt;/li&gt;&lt;li&gt;Excellent verbal and written communication skills, motivational storyteller, and strong with visual aids and presentation&lt;/li&gt;&lt;li&gt;Self-driven, comfortable in highly autonomous role with some ambiguity&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience with a startup or other fast paced, small team environments&lt;/li&gt;&lt;li&gt;Experience launching products&lt;/li&gt;&lt;li&gt;Some technical background and/or experience&lt;/li&gt;&lt;li&gt;A passion for RVing, camping, or outdoor adventures&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Employee Benefits &amp;amp; Philosophy - Applies to Full Time Employees only&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Healthcare, Dental, Vision&lt;/li&gt;&lt;li&gt; 401k&lt;/li&gt;&lt;li&gt; Flexible Paid Time Off - that we actually want you to use!&lt;/li&gt;&lt;li&gt; 12 weeks paid parental leave&lt;/li&gt;&lt;li&gt; $2,000 per year towards an RV trip of your own &amp;amp;/or professional development opportunities - we call this a LightTrip&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.&lt;br&gt;&lt;br&gt;Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company.

Staff Product Manager

You must be in a Master's/PhD program in Electrical/Mechanical engineering with a 3.0+ GPA, understand control systems, circuits, and vehicle dynamics, and be skilled in Matlab/Simulink and embedded programming.

You will develop control architectures, integrate and test with prototyping equipment, collaborate on control algorithms, support sensor integration, and analyze data from road tests.

IT & Cybersecurity

South San Francisco

<div>
 <div>
  <b>Overview</b>
 </div>
 <div>
  Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.
 </div>
 <div></div>
 <div>
  <b><br> Honoring Diverse Perspectives</b>
 </div>
 <div>
  Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.
 </div>
 <div></div>
 <div>
  <b><br> About the Internship - Spring 2025</b>
 </div>
 <div>
  Controls Engineering Intern will get hands-on experience of being a part of the Propulsion Team to design, integrate, and test control algorithms for Lightship’s propulsion system. You will be working with other control engineers developing sensors, designing control algorithms, while working with traction motors, power converters and high-voltage battery packs along with deploying the propulsion controls on our trailers and testing them in real-time on the road.
 </div>
 <h3 class="jobSectionHeader"><b>Responsibilities</b></h3>
 <ul>
  <li>Help develop control architectures for Lightship’s propulsion system.</li>
  <li>Integrate and test with rapid control prototyping equipment.</li>
  <li>Work with the SW team to implement and test control algorithms.</li>
  <li>Work closely with the Mechanical Team to work on sensor development and integration.</li>
  <li>Perform road testing and analyze and process test data.</li>
 </ul>
 <h3 class="jobSectionHeader"><b> Minimum Qualifications</b></h3>
 <ul>
  <li>Must be attending an accredited Master’s / PhD program in Electrical or Mechanical engineering.</li>
  <li>Minimum 3.0 GPA on a 4.0 scale.</li>
  <li>Excellent understanding of control system theory.</li>
  <li>Understanding of electrical schematics and control circuitry.</li>
  <li>Familiar with communication protocol such as CAN, and I2C.</li>
  <li>Highly experienced with the usage of Matlab/Simulink.</li>
 </ul>
 <h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
 <ul>
  <li>Understanding of vehicle dynamics and motor controls for traction applications.</li>
  <li>Understanding of power electronics and is comfortable with embedded programming.</li>
  <li>Comfortable with high voltage test equipment.</li>
  <li>Experience with rapid control prototyping equipment (RCP) such as dSPACE is highly preferred.</li>
  <li>Motivated and dedicated to lead and own your work.</li>
  <li>Be a team player and enjoys working in a fast paced environment.</li>
  <li>Comfortable with uncertainty.</li>
 </ul>
 <div>
  <b> Internship Dates</b>
 </div>
 <div>
  Lightship is targeting a 3-4 month internship in Spring 2025. We are willing to work with candidates on exact timing.
 </div>
 <div></div>
 <div>
  <b><br> Employee Benefits &amp; Philosophy - Applies to Full Time Employees only</b>
 </div>
 <ul>
  <li>Healthcare, Dental, Vision</li>
  <li>401k</li>
 </ul>
 <div>
  - Flexible Paid Time Off - that we actually want you to use!
 </div>
 <ul>
  <li>12 weeks paid parental leave</li>
 </ul>
 <div>
  - $2,000 per year towards an RV trip of your own &amp;/or professional development opportunities - we call this a LightTrip
 </div>
 <div></div>
 <div>
  <br> Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.
 </div>
</div>


 
  Overview
 
 
  Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families.
 
 
 
   Honoring Diverse Perspectives
 
 
  Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team.
 
 
 
   About the Internship - Spring 2025
 
 
  Controls Engineering Intern will get hands-on experience of being a part of the Propulsion Team to design, integrate, and test control algorithms for Lightship’s propulsion system. You will be working with other control engineers developing sensors, designing control algorithms, while working with traction motors, power converters and high-voltage battery packs along with deploying the propulsion controls on our trailers and testing them in real-time on the road.
 
 Responsibilities
 
  Help develop control architectures for Lightship’s propulsion system.
  Integrate and test with rapid control prototyping equipment.
  Work with the SW team to implement and test control algorithms.
  Work closely with the Mechanical Team to work on sensor development and integration.
  Perform road testing and analyze and process test data.
 
  Minimum Qualifications
 
  Must be attending an accredited Master’s / PhD program in Electrical or Mechanical engineering.
  Minimum 3.0 GPA on a 4.0 scale.
  Excellent understanding of control system theory.
  Understanding of electrical schematics and control circuitry.
  Familiar with communication protocol such as CAN, and I2C.
  Highly experienced with the usage of Matlab/Simulink.
 
 Preferred Qualifications
 
  Understanding of vehicle dynamics and motor controls for traction applications.
  Understanding of power electronics and is comfortable with embedded programming.
  Comfortable with high voltage test equipment.
  Experience with rapid control prototyping equipment (RCP) such as dSPACE is highly preferred.
  Motivated and dedicated to lead and own your work.
  Be a team player and enjoys working in a fast paced environment.
  Comfortable with uncertainty.
 
 
   Internship Dates
 
 
  Lightship is targeting a 3-4 month internship in Spring 2025. We are willing to work with candidates on exact timing.
 
 
 
   Employee Benefits & Philosophy - Applies to Full Time Employees only
 
 
  Healthcare, Dental, Vision
  401k
 
 
  - Flexible Paid Time Off - that we actually want you to use!
 
 
  12 weeks paid parental leave
 
 
  - $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip
 
 
 
   Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.
 


Controls Engineering Intern - Lightship

Controls Engineering Intern

You should have 5+ years in customer care leadership, experience in automotive/EV/RV, strong empathy for customers, data-driven problem-solving skills, and a passion for sustainability.

You will manage customer experience, lead service improvements, collaborate across teams, implement systems, interface with owners, and hire a diverse team for effective service delivery.

Customer Relations

Overview Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families. Honoring Diverse Perspectives Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team. About the Role The Manager of Customer Success is a critical first hire for Lightship as we near full-production and delivery of our first all-electric RVs. With our exciting and expansive growth plans ahead, the right person will be coming in at a time where they will have the chance to strategically and creatively build out and lead every aspect of delivering world-class care to Lightship owners and inquisitive customers. We are looking for a leader and a great teammate that is energized by creating solutions and building vs plugging into a system. Ideally, we want someone with experience across an array of growth stages – energized by developing & delivering strategically sound and operationally excellent service across all touchpoints along our customer’s journey. At start, this person would be hire number one in our service area. A key part of the Commercial team — close partners with Sales, Marketing, Operations, and Finance to ensure we’re delivering for our customers and company alike. Initially learning by doing as we develop out the fuller vision, systems, and approach. With our roadmap to growth, this role quickly will be hiring and leading people and teams at our two service Depots (currently, South San Francisco, CA and Broomfield, CO HQ), field service techs, service call-centers, etc. This is an incredibly exciting and foundational time for Lightship and you will be integral to helping us build the Lightship brand, product, and customer experience as we launch the L1 – an all-electric, beautifully designed, and seamlessly integrated travel trailer built for the electric age. Given the trajectory of the company, this role has high impact and potential to equally revolutionize how customer care can be a brand defining and business enhancing aspect of the company. Responsibilities<br><br><br> * Build and lead the full lifecycle of our customers’ experience from delivery - setting service standards, warranty and repair process, customer-facing solutions, training/process/ops of service locations, phone/digital inquiries, and leading the key people on the service front line<br> * Work across Commercial/Operations/Finance teams to ensure we’re maximizing the experience for our customers with their Lightship and delivering against the targets for the business<br> * Champion and implement the right systems and solutions that optimize care and can integrate with our holistic view of owners<br> * Establish and lead process improvements for parts/service/labor to be efficient and effective in meeting the needs of the customer and Lightship<br> * Be a central figure within Design, Engineering, Commercial, and Operations teams, helping to identify any issues and opportunities we gain from owners<br> * Key interface - in person, phone, email, etc. as Lightship’s face to owners<br> * Hiring and leading a diverse team across multiple locations and regions, planning and solving with growth - field service, service depots, cs reps<br>   <br>   <br>   <br><br>Minimum Qualifications<br><br><br> * 5+ years in customer care leadership roles, managing and developing teams and responsible for key service metrics<br> * Experience in the automotive, EV, RV, or equipment industries, with a passion for and/or understanding of well-engineered machinery<br> * Energy and history in customer facing roles, empathetic to customer wants and needs, and excited by providing great care<br> * Strategy and implementation knowledge of systems and solutions needed across contacts, communication, service appointments, inventory controls, etc.<br> * Data-driven problem solver with an ability to prioritize and manage against the total service offense to maximize the impact<br>   <br>   <br>   <br><br>Preferred Qualifications<br><br><br> * Experience working at a D2C / B2C brand, preferable in the outdoor, travel, EV, RV, or luxury consumer goods industries<br> * Startup experience, and/or excited to join a startup at a very exciting and integral time for the company<br> * Success in a fast-paced environment and comfort in navigating feedback from various stakeholders<br> * Passion and excitement for sustainability, climate tech and Lightship’s mission to bring both electrification and RVing or travel experiences to more demographics<br>   <br>   <br>   <br><br>Equity<br><br><br> * Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company<br>   <br>   <br>   <br><br>Employee Benefits & Philosophy - Applies to Full Time Employees only - Healthcare, Dental, Vision - 401k - Flexible Paid Time Off - that we actually want you to use! - 12 weeks paid parental leave - $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.

Overview Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families. Honoring Diverse Perspectives Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team. About the Role The Manager of Customer Success is a critical first hire for Lightship as we near full-production and delivery of our first all-electric RVs. With our exciting and expansive growth plans ahead, the right person will be coming in at a time where they will have the chance to strategically and creatively build out and lead every aspect of delivering world-class care to Lightship owners and inquisitive customers. We are looking for a leader and a great teammate that is energized by creating solutions and building vs plugging into a system. Ideally, we want someone with experience across an array of growth stages – energized by developing & delivering strategically sound and operationally excellent service across all touchpoints along our customer’s journey. At start, this person would be hire number one in our service area. A key part of the Commercial team — close partners with Sales, Marketing, Operations, and Finance to ensure we’re delivering for our customers and company alike. Initially learning by doing as we develop out the fuller vision, systems, and approach. With our roadmap to growth, this role quickly will be hiring and leading people and teams at our two service Depots (currently, South San Francisco, CA and Broomfield, CO HQ), field service techs, service call-centers, etc. This is an incredibly exciting and foundational time for Lightship and you will be integral to helping us build the Lightship brand, product, and customer experience as we launch the L1 – an all-electric, beautifully designed, and seamlessly integrated travel trailer built for the electric age. Given the trajectory of the company, this role has high impact and potential to equally revolutionize how customer care can be a brand defining and business enhancing aspect of the company. Responsibilities * Build and lead the full lifecycle of our customers’ experience from delivery - setting service standards, warranty and repair process, customer-facing solutions, training/process/ops of service locations, phone/digital inquiries, and leading the key people on the service front line * Work across Commercial/Operations/Finance teams to ensure we’re maximizing the experience for our customers with their Lightship and delivering against the targets for the business * Champion and implement the right systems and solutions that optimize care and can integrate with our holistic view of owners * Establish and lead process improvements for parts/service/labor to be efficient and effective in meeting the needs of the customer and Lightship * Be a central figure within Design, Engineering, Commercial, and Operations teams, helping to identify any issues and opportunities we gain from owners * Key interface - in person, phone, email, etc. as Lightship’s face to owners * Hiring and leading a diverse team across multiple locations and regions, planning and solving with growth - field service, service depots, cs reps         Minimum Qualifications * 5+ years in customer care leadership roles, managing and developing teams and responsible for key service metrics * Experience in the automotive, EV, RV, or equipment industries, with a passion for and/or understanding of well-engineered machinery * Energy and history in customer facing roles, empathetic to customer wants and needs, and excited by providing great care * Strategy and implementation knowledge of systems and solutions needed across contacts, communication, service appointments, inventory controls, etc. * Data-driven problem solver with an ability to prioritize and manage against the total service offense to maximize the impact         Preferred Qualifications * Experience working at a D2C / B2C brand, preferable in the outdoor, travel, EV, RV, or luxury consumer goods industries * Startup experience, and/or excited to join a startup at a very exciting and integral time for the company * Success in a fast-paced environment and comfort in navigating feedback from various stakeholders * Passion and excitement for sustainability, climate tech and Lightship’s mission to bring both electrification and RVing or travel experiences to more demographics         Equity * Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company         Employee Benefits & Philosophy - Applies to Full Time Employees only - Healthcare, Dental, Vision - 401k - Flexible Paid Time Off - that we actually want you to use! - 12 weeks paid parental leave - $2,000 per year towards an RV trip of your own &/or professional development opportunities - we call this a LightTrip Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.

Manager of Customer Success - Lightship

Overview Lightship is the first American all-electric recreational vehicle manufacturer currently developing an aerodynamic, battery-powered trailer for the electric age. As the macro transition to an all-electric transportation ecosystem accelerates, Lightship is bringing the increased convenience and superior performance that electrification offers to a pastime enjoyed by over 11 million American families. Honoring Diverse Perspectives Lightship is committed to hiring and developing top talent from diverse backgrounds. We believe representing and supporting diverse groups is key to the success of our team members, customers, shareholders and the achievement of our mission and vision. We operate in a collaborative environment with a flat organizational structure and expect a high degree of integrity, autonomy and creativity from all members of the team. About the Role The Manager of Customer Success is a critical first hire for Lightship as we near full-production and delivery of our first all-electric RVs. With our exciting and expansive growth plans ahead, the right person will be coming in at a time where they will have the chance to strategically and creatively build out and lead every aspect of delivering world-class care to Lightship owners and inquisitive customers. We are looking for a leader and a great teammate that is energized by creating solutions and building vs plugging into a system. Ideally, we want someone with experience across an array of growth stages – energized by developing &amp;amp; delivering strategically sound and operationally excellent service across all touchpoints along our customer’s journey. At start, this person would be hire number one in our service area. A key part of the Commercial team — close partners with Sales, Marketing, Operations, and Finance to ensure we’re delivering for our customers and company alike. Initially learning by doing as we develop out the fuller vision, systems, and approach. With our roadmap to growth, this role quickly will be hiring and leading people and teams at our two service Depots (currently, South San Francisco, CA and Broomfield, CO HQ), field service techs, service call-centers, etc. This is an incredibly exciting and foundational time for Lightship and you will be integral to helping us build the Lightship brand, product, and customer experience as we launch the L1 – an all-electric, beautifully designed, and seamlessly integrated travel trailer built for the electric age. Given the trajectory of the company, this role has high impact and potential to equally revolutionize how customer care can be a brand defining and business enhancing aspect of the company. Responsibilities&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Build and lead the full lifecycle of our customers’ experience from delivery - setting service standards, warranty and repair process, customer-facing solutions, training/process/ops of service locations, phone/digital inquiries, and leading the key people on the service front line&lt;/li&gt;&lt;li&gt;Work across Commercial/Operations/Finance teams to ensure we’re maximizing the experience for our customers with their Lightship and delivering against the targets for the business&lt;/li&gt;&lt;li&gt;Champion and implement the right systems and solutions that optimize care and can integrate with our holistic view of owners&lt;/li&gt;&lt;li&gt;Establish and lead process improvements for parts/service/labor to be efficient and effective in meeting the needs of the customer and Lightship&lt;/li&gt;&lt;li&gt;Be a central figure within Design, Engineering, Commercial, and Operations teams, helping to identify any issues and opportunities we gain from owners&lt;/li&gt;&lt;li&gt;Key interface - in person, phone, email, etc. as Lightship’s face to owners&lt;/li&gt;&lt;li&gt;Hiring and leading a diverse team across multiple locations and regions, planning and solving with growth - field service, service depots, cs reps&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Minimum Qualifications&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;5+ years in customer care leadership roles, managing and developing teams and responsible for key service metrics&lt;/li&gt;&lt;li&gt;Experience in the automotive, EV, RV, or equipment industries, with a passion for and/or understanding of well-engineered machinery&lt;/li&gt;&lt;li&gt;Energy and history in customer facing roles, empathetic to customer wants and needs, and excited by providing great care &lt;/li&gt;&lt;li&gt;Strategy and implementation knowledge of systems and solutions needed across contacts, communication, service appointments, inventory controls, etc. &lt;/li&gt;&lt;li&gt;Data-driven problem solver with an ability to prioritize and manage against the total service offense to maximize the impact&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience working at a D2C / B2C brand, preferable in the outdoor, travel, EV, RV, or luxury consumer goods industries&lt;/li&gt;&lt;li&gt;Startup experience, and/or excited to join a startup at a very exciting and integral time for the company&lt;/li&gt;&lt;li&gt;Success in a fast-paced environment and comfort in navigating feedback from various stakeholders&lt;/li&gt;&lt;li&gt;Passion and excitement for sustainability, climate tech and Lightship’s mission to bring both electrification and RVing or travel experiences to more demographics&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Equity&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Lightship compensation consists of the yearly salary above plus equity, which gives you a stake in the company&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Employee Benefits &amp;amp; Philosophy - Applies to Full Time Employees only - Healthcare, Dental, Vision - 401k - Flexible Paid Time Off - that we actually want you to use! - 12 weeks paid parental leave - $2,000 per year towards an RV trip of your own &amp;amp;/or professional development opportunities - we call this a LightTrip Lightship offers all of its full time employees and their dependents full benefits including health, dental and vision insurance and covers 100% of the insurance premium. We are on a mission to create a more healthful all-electric experience for a pastime that millions of families enjoy and believe strongly that our team should not have to worry about quality healthcare for themselves or their loved ones along the way.

Lightship

navigation.mission

sidebar.links