The London Ambulance Service NHS Trust provides emergency medical services across London, offering rapid response to 999 calls and delivering pre-hospital care. Their ultimate mission is to save lives and improve the health of the London community by delivering high-quality emergency care. Their purpose is to ensure timely and effective medical assistance to those in urgent need, enhancing patient outcomes and supporting overall public health and safety.

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London Ambulance Service NHS Trust

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You need a relevant degree, professional registration, experience in mental health crises, advanced assessment skills, strong communication, team collaboration, adaptability, and a commitment to professional development.

You will conduct telephone assessments for mental health crises, provide remote support to ambulance crews, and collaborate with paramedics on the Mental Health Joint Response Car.

Healthcare

London

The Mental Health Specialist Practitioner will provide specialist enhanced clinical assessment and support specifically to patients who have called the London Ambulance Service for Mental Health issues, or suspected Mental Health issues. The post-holder will follow a rolling rota that will see them complete shifts within our Emergency Operations Center undertaking telephone assessments on patients experiencing a mental health crisis and providing over the phone support to ambulance crews across the city with regards to mental health queries. You will also have opportunity to work alongside a paramedic on our Mental Health Joint Response Car. Working as an autonomous practitioner the post holder is expected to provide advanced assessment, clinical decisions and co-ordinated complex and challenging situations in regards to the management and treatment of this patient group. The Mental Health Specialist Practitioner will conduct telephone assessments and provide remote advice to crews on-scene with mental health patients as well as be deployed to as both a primary and an additional resource to mental health patients as well London Ambulance Service NHS Trust is the biggest and busiest emergency ambulance service in the UK with over 5,500 staff who work across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations. As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital. Post locations; * MH Car Shifts: 1 post at Ilford Ambulance Station and 1 post at Greenwich Ambulance Station * Control Room Shifts: Waterloo or Dockside (Optional) Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On * Our care – delivering outstanding emergency and urgent care whenever and wherever needed. * Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. * Our London – using our unique pan-London position to contribute to improving the health of the capital. To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future. For further details / informal visits contact: Name: Carly Lynch Job title: Consultant Nurse for Mental Health Email address: londamb.mentalhealth@nhs.net Telephone number: 020 7055 6175

The Mental Health Specialist Practitioner will provide specialist enhanced clinical assessment and support specifically to patients who have called the London Ambulance Service for Mental Health issues, or suspected Mental Health issues.The post-holder will follow a rolling rota that will see them complete shifts within our Emergency Operations Center undertaking telephone assessments on patients experiencing a mental health crisis and providing over the phone support to ambulance crews across the city with regards to mental health queries.You will also have opportunity to work alongside a paramedic on our Mental Health Joint Response Car.Working as an autonomous practitioner the post holder is expected to provide advanced assessment, clinical decisions and co-ordinated complex and challenging situations in regards to the management and treatment of this patient group. The Mental Health Specialist Practitioner will conduct telephone assessments and provide remote advice to crews on-scene with mental health patients as well as be deployed to as both a primary and an additional resource to mental health patients as wellLondon Ambulance Service NHS Trust is the biggest and busiest emergency ambulance service in the UK with over 5,500 staff who work across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.Post locations; * MH Car Shifts: 1 post at Ilford Ambulance Station and 1 post at Greenwich Ambulance Station * Control Room Shifts: Waterloo or Dockside (Optional)      Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On * Our care – delivering outstanding emergency and urgent care whenever and wherever needed. * Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. * Our London – using our unique pan-London position to contribute to improving the health of the capital.      To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.For further details / informal visits contact: Name: Carly Lynch Job title: Consultant Nurse for Mental Health Email address: londamb.mentalhealth@nhs.net Telephone number: 020 7055 6175

Mental Health Specialist Practitioner - London Ambulance Service NHS Trust

The Mental Health Specialist Practitioner will provide specialist enhanced clinical assessment and support specifically to patients who have called the London Ambulance Service for Mental Health issues, or suspected Mental Health issues.&lt;br&gt;&lt;br&gt;The post-holder will follow a rolling rota that will see them complete shifts within our Emergency Operations Center undertaking telephone assessments on patients experiencing a mental health crisis and providing over the phone support to ambulance crews across the city with regards to mental health queries.&lt;br&gt;&lt;br&gt;You will also have opportunity to work alongside a paramedic on our Mental Health Joint Response Car.&lt;br&gt;&lt;br&gt;Working as an autonomous practitioner the post holder is expected to provide advanced assessment, clinical decisions and co-ordinated complex and challenging situations in regards to the management and treatment of this patient group. The Mental Health Specialist Practitioner will conduct telephone assessments and provide remote advice to crews on-scene with mental health patients as well as be deployed to as both a primary and an additional resource to mental health patients as well&lt;br&gt;&lt;br&gt;London Ambulance Service NHS Trust is the biggest and busiest emergency ambulance service in the UK with over 5,500 staff who work across a wide range of roles. Our service operates over an area of approximately 620 square miles across London based in 70 ambulance stations.&lt;br&gt;&lt;br&gt;As an integral part of the NHS in London, we work closely with hospitals and other healthcare professionals, as well as with other emergency services. We are also central to planning for, and responding to, large-scale events or major incidents in the capital.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Post locations;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;MH Car Shifts: 1 post at Ilford Ambulance Station and 1 post at Greenwich Ambulance Station &lt;/li&gt;&lt;li&gt;Control Room Shifts: Waterloo or Dockside (Optional)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Our care – delivering outstanding emergency and urgent care whenever and wherever needed.&lt;/li&gt;&lt;li&gt;Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.&lt;/li&gt;&lt;li&gt;Our London – using our unique pan-London position to contribute to improving the health of the capital.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Carly Lynch Job title: Consultant Nurse for Mental Health Email address: londamb.mentalhealth@nhs.net Telephone number: 020 7055 6175

Mental Health Specialist Practitioner

You must manage projects, line staff, ensure compliance, conduct audits, maintain building data, negotiate with contractors, and improve facilities while adhering to health and safety standards.

You will manage projects, oversee cleaning staff, ensure compliance with regulations, conduct audits, collect building data, and coordinate with contractors to maintain facilities and implement improvements.

* Hold responsible for the delivery of delegated projects in the estate and facilities investment programme, including design, obtaining tenders, liaison with consultants and statutory bodies, agreeing standards and ensuring they are meet acceptance standards. * Line manage all cleaning staff under your direction to include recruitment, training monitoring of work activity, authorising of hours worked and dealing with any performance issues. * Ensures compliance with relevant legislation, regulations, codes of practice, technical guidance; develops policies in waste disposal, pest control, landscape maintenance, premises cleaning and ensures their implementation by regularly undertake site inspections to complete quality assessments of all matters relating to facilities and maintenance, raising and resolving issues with suppliers. * Hold regular meetings with Local Group Managers to ensure all items relating to facilities & maintenance are identified and resolved within agreed timeframes. * Capture and record building data to ensure we hold all relevant information relating to building components and building safety. Be accountable to the Senior Facilities & Maintenance Officer for: * Exchange specialist information with specialists, non-specialists; negotiates with contractors, suppliers, statutory agencies, utility companies. * Able to make judgements across specialist estates and facilities issues taking into account legislation, H&S, conflicting demands with the ability to resolve complex faults. * Undertake and record monthly audits relating to all facilities and maintenance performance, this includes reviewing contractor invoices are in line with contract arrangement. * Line manage cleaners under your control to ensure the standard and frequency is maintained at all times. * Collect data in respect of buildings assets and condition. * Working closely with all colleagues to ensure team objectives are achieved. * Deliver small projects in relation to improving our sites. * Manage contractor to ensure works are delivers as per contract requirements. * Contribute towards the development of service-wide agreements, policies and procedures and lead on their subsequent implementation where necessary Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On * Our care – delivering outstanding emergency and urgent care whenever and wherever needed. * Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. * Our London – using our unique pan-London position to contribute to improving the health of the capital. To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future. For further details / informal visits contact: Name: Nicola Smith Job title: Facilities Manager Email address: nicola.smith175@nhs.net Telephone number: 07741015204

 * Hold responsible for the delivery of delegated projects in the estate and facilities investment programme, including design, obtaining tenders, liaison with consultants and statutory bodies, agreeing standards and ensuring they are meet acceptance standards. * Line manage all cleaning staff under your direction to include recruitment, training monitoring of work activity, authorising of hours worked and dealing with any performance issues. * Ensures compliance with relevant legislation, regulations, codes of practice, technical guidance; develops policies in waste disposal, pest control, landscape maintenance, premises cleaning and ensures their implementation by regularly undertake site inspections to complete quality assessments of all matters relating to facilities and maintenance, raising and resolving issues with suppliers. * Hold regular meetings with Local Group Managers to ensure all items relating to facilities & maintenance are identified and resolved within agreed timeframes. * Capture and record building data to ensure we hold all relevant information relating to building components and building safety.      Be accountable to the Senior Facilities & Maintenance Officer for: * Exchange specialist information with specialists, non-specialists; negotiates with contractors, suppliers, statutory agencies, utility companies. * Able to make judgements across specialist estates and facilities issues taking into account legislation, H&S, conflicting demands with the ability to resolve complex faults. * Undertake and record monthly audits relating to all facilities and maintenance performance, this includes reviewing contractor invoices are in line with contract arrangement. * Line manage cleaners under your control to ensure the standard and frequency is maintained at all times. * Collect data in respect of buildings assets and condition. * Working closely with all colleagues to ensure team objectives are achieved. * Deliver small projects in relation to improving our sites. * Manage contractor to ensure works are delivers as per contract requirements. * Contribute towards the development of service-wide agreements, policies and procedures and lead on their subsequent implementation where necessary      Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On * Our care – delivering outstanding emergency and urgent care whenever and wherever needed. * Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. * Our London – using our unique pan-London position to contribute to improving the health of the capital.      To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.For further details / informal visits contact: Name: Nicola Smith Job title: Facilities Manager Email address: nicola.smith175@nhs.net Telephone number: 07741015204

Facilities Maintenance Officer - London Ambulance Service NHS Trust

&lt;ul&gt;&lt;li&gt;Hold responsible for the delivery of delegated projects in the estate and facilities investment programme, including design, obtaining tenders, liaison with consultants and statutory bodies, agreeing standards and ensuring they are meet acceptance standards.&lt;/li&gt;&lt;li&gt; Line manage all cleaning staff under your direction to include recruitment, training monitoring of work activity, authorising of hours worked and dealing with any performance issues.&lt;/li&gt;&lt;li&gt; Ensures compliance with relevant legislation, regulations, codes of practice, technical guidance; develops policies in waste disposal, pest control, landscape maintenance, premises cleaning and ensures their implementation by regularly undertake site inspections to complete quality assessments of all matters relating to facilities and maintenance, raising and resolving issues with suppliers.&lt;/li&gt;&lt;li&gt; Hold regular meetings with Local Group Managers to ensure all items relating to facilities &amp;amp; maintenance are identified and resolved within agreed timeframes.&lt;/li&gt;&lt;li&gt; Capture and record building data to ensure we hold all relevant information relating to building components and building safety.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Be accountable to the Senior Facilities &amp;amp; Maintenance Officer for:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Exchange specialist information with specialists, non-specialists; negotiates with contractors, suppliers, statutory agencies, utility companies.&lt;/li&gt;&lt;li&gt; Able to make judgements across specialist estates and facilities issues taking into account legislation, H&amp;amp;S, conflicting demands with the ability to resolve complex faults.&lt;/li&gt;&lt;li&gt; Undertake and record monthly audits relating to all facilities and maintenance performance, this includes reviewing contractor invoices are in line with contract arrangement.&lt;/li&gt;&lt;li&gt; Line manage cleaners under your control to ensure the standard and frequency is maintained at all times.&lt;/li&gt;&lt;li&gt; Collect data in respect of buildings assets and condition.&lt;/li&gt;&lt;li&gt; Working closely with all colleagues to ensure team objectives are achieved.&lt;/li&gt;&lt;li&gt; Deliver small projects in relation to improving our sites.&lt;/li&gt;&lt;li&gt; Manage contractor to ensure works are delivers as per contract requirements.&lt;/li&gt;&lt;li&gt; Contribute towards the development of service-wide agreements, policies and procedures and lead on their subsequent implementation where necessary&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Our care – delivering outstanding emergency and urgent care whenever and wherever needed.&lt;/li&gt;&lt;li&gt;Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.&lt;/li&gt;&lt;li&gt;Our London – using our unique pan-London position to contribute to improving the health of the capital.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Nicola Smith Job title: Facilities Manager Email address: nicola.smith175@nhs.net Telephone number: 07741015204

Facilities Maintenance Officer

You should have basic HR knowledge, advanced Excel skills, strong communication abilities, attention to detail, and be willing to cover other admin roles with full-time office attendance.

You will manage office administration, handle queries, process leave and overtime records, coordinate meetings, maintain databases, oversee compliance, and assist with training and auditing tasks.

To manage the day-to-day office administration for a group of ambulance stations and to provide an efficient and effective administrative service to the local management team and staff. 
 The post-holder would act as first point of contact between staff and internal departments. 
 
 To manage office administration for the station, management team and staff. 
 The collation of information to maintain and record the overtime, annual leave (including block leave) and sickness processes on a computerised system. The production and distribution of group weekly returns to a deadline using a range of computer software. 
 The cross-checking and verification of daily overtime to service protocols. 
 Basic knowledge and application of service policies and procedures and HR policies in order to deal with staff and management queries and provide basic advice. 
 To provide an administrative and when required, secretarial service to the management team on station, composing letters, documents and diary management including collating and preparing agendas and taking minutes at regular station, management and external meetings. Make arrangements for meetings and inform delegates. Produce and circulate minutes. 
 Act as the main point of contact for the station. Deal with both routine and non-routine queries and tasks arising from both internal and external sources. In particular liaising between the Scheduling Department and the station team to complete all administrative tasks relating to operational staff, vehicle and resource availability, staff absence and overtime 
 
 London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year. 
 
 We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital. 
 
 We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services. 
 
 As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London. 
 
 What We Can Offer You 
 
 A starting salary package of £29,460 pro rata 
 
 Generous NHS Pension Scheme 
 
 27 days annual leave(pro rata), plus additional bank holiday leave allocate 
 
 This role will be to provide a centralised admin support to the IUC Directorate across 2 sites. 
 The purpose of this job is to assist with all administrative tasks to support the relevant LAS 
 call centre sites. Working as part of a team, undertake a range of administrative and customer service duties to support the team members, team manager and others, and ensure that systems are also in place to deliver the Support service. 
 Post requires frequent daily communication in person, on the phone, by email and in writing with members of the public, co-workers, and external organisations. Sometimes difficult conversations need to be had when managing our external contracts. 
 The information we collect is highly contentious confidential information which must be 
 stored and maintained appropriately. We sometimes need to communicate sensitive 
 contentious confidential information when dealing with staff absence. 
 
 Administration duties include:
 o The cross-checking and verification of daily agency staff hours and unsocial hours in 
 line with contractual arrangements. 
 o Level 1 approvers for all timesheets for Hays and ICG candidates. Checking timesheets submitted against GRS and approving if correct. 
 o Carrying out all admin tasks in an accurate and timely manner. This role requires paying attention to detail. 
 o Processing large volume of invoices for payment in a timely manner and ensuring accuracy when approving invoices for payment. 
 o Managing the process of in house CAS training for GP Registrars. 
 o Managing the on boarding process for new agency starters, including carrying out 
 compliance checks and on boarding clinicians and GPs. 
 o Assist in inductions of new starters. 
 o Collecting, processing and distributing incoming mail. Preparing outgoing internal and external mail. 
 o Data collection and input on spreadsheets and databases in an accurate way following department processes. Advanced user or excel is preferred. 
 o Basic knowledge and application of Service policies and procedures and HR policies in order to deal with staff and management queries and provide basic advice. 
 To provide an administrative service to the management team including composing letters. Making arrangements and co-ordinating meetings and events, booking rooms and venues and informing delegates. 
 o Taking minutes at management meetings and distributing them when required. 
 Preparing materials for meetings such as presentations or spreadsheet reports 
 o Monthly check compliance tracker and inform agencies if any candidates compliance documents are expiring. 
 o Maintain and update notice boards and Service policy and Procedure manuals at main 
 stations and ensure distribution to the satellite stations. 
 o Undertake audits to deadlines on a frequent basis. Gather data to provide statistical information on a range of subjects to the Management Team and other departments. 
 o Ordering and receipting all consumables, stationery and uniform for the centre and staff through E-Proc (Electronic Procurement System). Maintain admin stock levels to meet all 4 sites requirements understanding budgetary constraints. 
 o Checking and tidying stockroom at each site periodically. 
 o Managing locker rooms and issuing locker keys for all sites. 
 o Liaise with Estates and/or the management team to report centre maintenance problems and contractors sent to the centre. 
 o Provide familiarisation of the administrative role to new staff. 
 o Provide training to new Administrators as and when required. Update admin manual with any new task the team is required to carry out. 
 o Maintain office filing systems including updating personnel files and filing databases. 
 o To undertake any other duties appropriate to the grade of the post. 
 Carry out project work as requested by the business to a high standard and in a timely manner. 
 Conducting monthly patient surveys for SEL by contacting patients 
 To work at any location as per the request of your line manager. 
 To provide reciprocal cover for other administrative staff within the service when required. 
 Fulltime office attendance will be required.

To manage the day-to-day office administration for a group of ambulance stations and to provide an efficient and effective administrative service to the local management team and staff. 
The post-holder would act as first point of contact between staff and internal departments. 

 To manage office administration for the station, management team and staff. 
The collation of information to maintain and record the overtime, annual leave (including block leave) and sickness processes on a computerised system. The production and distribution of group weekly returns to a deadline using a range of computer software. 
The cross-checking and verification of daily overtime to service protocols. 
Basic knowledge and application of service policies and procedures and HR policies in order to deal with staff and management queries and provide basic advice. 
To provide an administrative and when required, secretarial service to the management team on station, composing letters, documents and diary management including collating and preparing agendas and taking minutes at regular station, management and external meetings. Make arrangements for meetings and inform delegates. Produce and circulate minutes. 
Act as the main point of contact for the station. Deal with both routine and non-routine queries and tasks arising from both internal and external sources. In particular liaising between the Scheduling Department and the station team to complete all administrative tasks relating to operational staff, vehicle and resource availability, staff absence and overtime 

 London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year. 

 We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital. 

 We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services. 

 As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London. 

 What We Can Offer You 

 A starting salary package of £29,460 pro rata 

 Generous NHS Pension Scheme 

 27 days annual leave(pro rata), plus additional bank holiday leave allocate 

 This role will be to provide a centralised admin support to the IUC Directorate across 2 sites. 
The purpose of this job is to assist with all administrative tasks to support the relevant LAS 
call centre sites. Working as part of a team, undertake a range of administrative and customer service duties to support the team members, team manager and others, and ensure that systems are also in place to deliver the Support service. 
Post requires frequent daily communication in person, on the phone, by email and in writing with members of the public, co-workers, and external organisations. Sometimes difficult conversations need to be had when managing our external contracts. 
The information we collect is highly contentious confidential information which must be 
stored and maintained appropriately. We sometimes need to communicate sensitive 
contentious confidential information when dealing with staff absence. 

 Administration duties include:
 o The cross-checking and verification of daily agency staff hours and unsocial hours in 
line with contractual arrangements. 
o Level 1 approvers for all timesheets for Hays and ICG candidates. Checking timesheets submitted against GRS and approving if correct. 
o Carrying out all admin tasks in an accurate and timely manner. This role requires paying attention to detail. 
o Processing large volume of invoices for payment in a timely manner and ensuring accuracy when approving invoices for payment. 
o Managing the process of in house CAS training for GP Registrars. 
o Managing the on boarding process for new agency starters, including carrying out 
compliance checks and on boarding clinicians and GPs. 
o Assist in inductions of new starters. 
o Collecting, processing and distributing incoming mail. Preparing outgoing internal and external mail. 
o Data collection and input on spreadsheets and databases in an accurate way following department processes. Advanced user or excel is preferred. 
o Basic knowledge and application of Service policies and procedures and HR policies in order to deal with staff and management queries and provide basic advice. 
To provide an administrative service to the management team including composing letters. Making arrangements and co-ordinating meetings and events, booking rooms and venues and informing delegates. 
o Taking minutes at management meetings and distributing them when required. 
Preparing materials for meetings such as presentations or spreadsheet reports 
o Monthly check compliance tracker and inform agencies if any candidates compliance documents are expiring. 
o Maintain and update notice boards and Service policy and Procedure manuals at main 
stations and ensure distribution to the satellite stations. 
o Undertake audits to deadlines on a frequent basis. Gather data to provide statistical information on a range of subjects to the Management Team and other departments. 
o Ordering and receipting all consumables, stationery and uniform for the centre and staff through E-Proc (Electronic Procurement System). Maintain admin stock levels to meet all 4 sites requirements understanding budgetary constraints. 
o Checking and tidying stockroom at each site periodically. 
o Managing locker rooms and issuing locker keys for all sites. 
o Liaise with Estates and/or the management team to report centre maintenance problems and contractors sent to the centre. 
o Provide familiarisation of the administrative role to new staff. 
o Provide training to new Administrators as and when required. Update admin manual with any new task the team is required to carry out. 
o Maintain office filing systems including updating personnel files and filing databases. 
o To undertake any other duties appropriate to the grade of the post. 
Carry out project work as requested by the business to a high standard and in a timely manner. 
Conducting monthly patient surveys for SEL by contacting patients 
To work at any location as per the request of your line manager. 
To provide reciprocal cover for other administrative staff within the service when required. 
Fulltime office attendance will be required.

IUEC Operations Administrator - London Ambulance Service NHS Trust

IUEC Operations Administrator

You must be an experienced, passionate leader and trainer, proactive in improving OHCA outcomes, with flexible thinking and a focus on compliance, mentorship, and innovative training strategies.

You will manage training delivery, ensure compliance, mentor staff, promote clinical best practices, lead projects, and develop strategies to improve OHCA survival rates in London.

London Ambulance Service (LAS) have an exciting opportunity for an experienced leader/trainer who is passionate about training and proactive about improving out of hospital cardiac arrest outcomes (OHCA). To fulfil this varied role you will need a flexible approach, an ability to "think outside of the box" and a willingness to not only embrace but lead on service wide change to out of hospital cardiac arrest management. You will be joining at a pivotal time in the delivery of our volunteer strategic initiatives. LAS is striving to improve OHCA and are dedicated to addressing health inequalities across the capital with the First Responder Department leading on a number of the core initiatives. We have committed to teaching a generation of school children vital lifesaving skills, alongside developing a brand new Community First Responder scheme and launching a public access defib campaign. The Governance and Training Manager will need to be an experienced, motivated and passionate clinical trainer with the ability to lead all of the LAS Volunteers and Community Resuscitation Trainers across all aspects of the FRDs commitments. You will be responsible for the development, management and delivery of all training provide by the First Responder Department, ensuring the efficiency of all regulated and non regulated awards. You will be responsible for monitoring, reviewing and improving all training materials and courses and ensuring compliance with all regulating bodies. Provide clear, effective day to day management within the First Responder department, including supporting and mentoring staff and volunteers. You will be actively involved in promoting clinical best practice for staff and volunteers in London with particular focus on improving OHCA survival. You will lead on projects and schemes of work and be accountable for the cost effective and timely delivery of these. You will be responsible for continuing the work on the LAS strategy with particular focus on mission 3 : Our London, Proactive at making London healthier. Including setting up new initiatives, developing long term strategies to ensure the sustainability of LAS commitment to improving OHCA survival rates across the capital. London Ambulance Service Responds To Over 10,000 Cardiac Arrests a Year Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On * Our care – delivering outstanding emergency and urgent care whenever and wherever needed. * Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. * Our London – using our unique pan-London position to contribute to improving the health of the capital. To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future. For further details / informal visits contact: Name: Samantha Palfreyman Jones Job title: Head of First Responders Email address: samantha.palfreyman-jones@nhs.net Telephone number: 07919043031

London Ambulance Service (LAS) have an exciting opportunity for an experienced leader/trainer who is passionate about training and proactive about improving out of hospital cardiac arrest outcomes (OHCA). To fulfil this varied role you will need a flexible approach, an ability to "think outside of the box" and a willingness to not only embrace but lead on service wide change to out of hospital cardiac arrest management. You will be joining at a pivotal time in the delivery of our volunteer strategic initiatives. LAS is striving to improve OHCA and are dedicated to addressing health inequalities across the capital with the First Responder Department leading on a number of the core initiatives. We have committed to teaching a generation of school children vital lifesaving skills, alongside developing a brand new Community First Responder scheme and launching a public access defib campaign. The Governance and Training Manager will need to be an experienced, motivated and passionate clinical trainer with the ability to lead all of the LAS Volunteers and Community Resuscitation Trainers across all aspects of the FRDs commitments.You will be responsible for the development, management and delivery of all training provide by the First Responder Department, ensuring the efficiency of all regulated and non regulated awards. You will be responsible for monitoring, reviewing and improving all training materials and courses and ensuring compliance with all regulating bodies. Provide clear, effective day to day management within the First Responder department, including supporting and mentoring staff and volunteers. You will be actively involved in promoting clinical best practice for staff and volunteers in London with particular focus on improving OHCA survival. You will lead on projects and schemes of work and be accountable for the cost effective and timely delivery of these. You will be responsible for continuing the work on the LAS strategy with particular focus on mission 3 : Our London, Proactive at making London healthier. Including setting up new initiatives, developing long term strategies to ensure the sustainability of LAS commitment to improving OHCA survival rates across the capital.London Ambulance Service Responds To Over 10,000 Cardiac Arrests a Year Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On * Our care – delivering outstanding emergency and urgent care whenever and wherever needed. * Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for. * Our London – using our unique pan-London position to contribute to improving the health of the capital.      To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.For further details / informal visits contact: Name: Samantha Palfreyman Jones Job title: Head of First Responders Email address: samantha.palfreyman-jones@nhs.net Telephone number: 07919043031

Governance and Training Manager - London Ambulance Service NHS Trust

London Ambulance Service (LAS) have an exciting opportunity for an experienced leader/trainer who is passionate about training and proactive about improving out of hospital cardiac arrest outcomes (OHCA). To fulfil this varied role you will need a flexible approach, an ability to "think outside of the box" and a willingness to not only embrace but lead on service wide change to out of hospital cardiac arrest management. You will be joining at a pivotal time in the delivery of our volunteer strategic initiatives. LAS is striving to improve OHCA and are dedicated to addressing health inequalities across the capital with the First Responder Department leading on a number of the core initiatives. We have committed to teaching a generation of school children vital lifesaving skills, alongside developing a brand new Community First Responder scheme and launching a public access defib campaign. The Governance and Training Manager will need to be an experienced, motivated and passionate clinical trainer with the ability to lead all of the LAS Volunteers and Community Resuscitation Trainers across all aspects of the FRDs commitments.&lt;br&gt;&lt;br&gt;You will be responsible for the development, management and delivery of all training provide by the First Responder Department, ensuring the efficiency of all regulated and non regulated awards. You will be responsible for monitoring, reviewing and improving all training materials and courses and ensuring compliance with all regulating bodies. Provide clear, effective day to day management within the First Responder department, including supporting and mentoring staff and volunteers. You will be actively involved in promoting clinical best practice for staff and volunteers in London with particular focus on improving OHCA survival. You will lead on projects and schemes of work and be accountable for the cost effective and timely delivery of these. You will be responsible for continuing the work on the LAS strategy with particular focus on mission 3 : Our London, Proactive at making London healthier. Including setting up new initiatives, developing long term strategies to ensure the sustainability of LAS commitment to improving OHCA survival rates across the capital.&lt;br&gt;&lt;br&gt;London Ambulance Service Responds To Over 10,000 Cardiac Arrests a Year Our Vision Is To Deliver Outstanding Emergency And Urgent Care Whenever And Wherever Needed For Everyone In London, 24/7, 365 Days a Year. Our Strategy 2023-2028 Outlines How We Plan To Achieve This, And Is Centred Upon Three Missions Focused On&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Our care – delivering outstanding emergency and urgent care whenever and wherever needed.&lt;/li&gt;&lt;li&gt;Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.&lt;/li&gt;&lt;li&gt;Our London – using our unique pan-London position to contribute to improving the health of the capital.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Samantha Palfreyman Jones Job title: Head of First Responders Email address: samantha.palfreyman-jones@nhs.net Telephone number: 07919043031

Governance and Training Manager

You should have skills in forecasting, supervised/unsupervised learning, R/Python/SQL programming, advanced analytics, and data visualization/reporting.

You will analyze data to support operations, inform strategic decisions, create models and reports, and drive service improvements through various projects in a flexible work environment.

LAS Data Scientists use analytics to support operational service delivery and provide evidence for business and strategic decision making. This role will be instrumental in bringing together our datasets through the use of mathematical models, dynamic reporting, and creative visualisation, to drive forward our ambition of making the LAS a world-class service. Working on a variety of projects across the organisation, the role will include many aspects of data science, from algorithm development and implementation of modelling methods, to data engineering and the application of advanced statistical techniques. Recommendations derived from your work will shape the delivery of an evolving service in a challenging healthcare environment. This role will also involve a mixture of home and office working. Skills An exciting opportunity has arisen for a post as a Data Scientist within the Forecasting & Planning team. The successful candidate will need to come to the office some of the time. You will join an enthusiastic and technically-minded team as part of a high profile and influential organisation. This is a great opportunity for someone interested in using their data science skillset to tackle urgent challenges facing critical public services. The role also involves communicating with colleagues from across the strategic, operational and executive teams, so confidence in presenting complex findings to non-statistical audiences is essential. The ideal candidate will have knowledge of areas such as: * Forecasting and time-series modelling * Supervised & unsupervised learning * Programming (R and/or Python, SQL) * Advanced analytics such as multivariate statistics and machine learning * Data visualisation and reporting London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative. The team is well established in the organisation and central to strategic and operational planning. We are part of the wider Performance and Analytics directorate who together cover data quality, business intelligence, and forecasting and planning for urgent and emergency healthcare services. The directorate is key to ensuring that LAS is a data driven organisation, with decisions being informed by timely and high quality analysis. Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with Agenda for Change. Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes. For further details / informal visits contact: Name: Luke Rogerson Job title: Head of Data Science Email address: luke.rogerson@nhs.net

LAS Data Scientists use analytics to support operational service delivery and provide evidence for business and strategic decision making. This role will be instrumental in bringing together our datasets through the use of mathematical models, dynamic reporting, and creative visualisation, to drive forward our ambition of making the LAS a world-class service. Working on a variety of projects across the organisation, the role will include many aspects of data science, from algorithm development and implementation of modelling methods, to data engineering and the application of advanced statistical techniques. Recommendations derived from your work will shape the delivery of an evolving service in a challenging healthcare environment. This role will also involve a mixture of home and office working.SkillsAn exciting opportunity has arisen for a post as a Data Scientist within the Forecasting & Planning team. The successful candidate will need to come to the office some of the time. You will join an enthusiastic and technically-minded team as part of a high profile and influential organisation. This is a great opportunity for someone interested in using their data science skillset to tackle urgent challenges facing critical public services. The role also involves communicating with colleagues from across the strategic, operational and executive teams, so confidence in presenting complex findings to non-statistical audiences is essential. The ideal candidate will have knowledge of areas such as: * Forecasting and time-series modelling * Supervised & unsupervised learning * Programming (R and/or Python, SQL) * Advanced analytics such as multivariate statistics and machine learning * Data visualisation and reporting      London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative. The team is well established in the organisation and central to strategic and operational planning. We are part of the wider Performance and Analytics directorate who together cover data quality, business intelligence, and forecasting and planning for urgent and emergency healthcare services. The directorate is key to ensuring that LAS is a data driven organisation, with decisions being informed by timely and high quality analysis.Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with Agenda for Change. Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.For further details / informal visits contact: Name: Luke Rogerson Job title: Head of Data Science Email address: luke.rogerson@nhs.net

Data Scientist - London Ambulance Service NHS Trust

LAS Data Scientists use analytics to support operational service delivery and provide evidence for business and strategic decision making. This role will be instrumental in bringing together our datasets through the use of mathematical models, dynamic reporting, and creative visualisation, to drive forward our ambition of making the LAS a world-class service. Working on a variety of projects across the organisation, the role will include many aspects of data science, from algorithm development and implementation of modelling methods, to data engineering and the application of advanced statistical techniques. Recommendations derived from your work will shape the delivery of an evolving service in a challenging healthcare environment. This role will also involve a mixture of home and office working.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;An exciting opportunity has arisen for a post as a Data Scientist within the Forecasting &amp;amp; Planning team. The successful candidate will need to come to the office some of the time. You will join an enthusiastic and technically-minded team as part of a high profile and influential organisation. This is a great opportunity for someone interested in using their data science skillset to tackle urgent challenges facing critical public services. The role also involves communicating with colleagues from across the strategic, operational and executive teams, so confidence in presenting complex findings to non-statistical audiences is essential. The ideal candidate will have knowledge of areas such as:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Forecasting and time-series modelling&lt;/li&gt;&lt;li&gt;Supervised &amp;amp; unsupervised learning&lt;/li&gt;&lt;li&gt;Programming (R and/or Python, SQL)&lt;/li&gt;&lt;li&gt;Advanced analytics such as multivariate statistics and machine learning&lt;/li&gt;&lt;li&gt;Data visualisation and reporting&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;London Ambulance Service NHS Trust is the busiest ambulance Trust in the UK. We are seeking someone who will fit with the Trust values of being respectful, professional, innovative and collaborative. The team is well established in the organisation and central to strategic and operational planning. We are part of the wider Performance and Analytics directorate who together cover data quality, business intelligence, and forecasting and planning for urgent and emergency healthcare services. The directorate is key to ensuring that LAS is a data driven organisation, with decisions being informed by timely and high quality analysis.&lt;br&gt;&lt;br&gt;Annual leave starts at 27 days rising to 33 days, plus bank holidays, in line with Agenda for Change. Employees can access Blue Light (emergency services) discounts as well as NHS discount schemes.&lt;br&gt;&lt;br&gt;For further details / informal visits contact: Name: Luke Rogerson Job title: Head of Data Science Email address: luke.rogerson@nhs.net

London Ambulance Service NHS Trust

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