Large

Lucid is a visual collaboration suite that helps teams see and build the future. Virtual whiteboarding, intelligent diagramming, and cloud visualization empower organizations to take plans from initial ideas to successful delivery. Together, they are utilized in over 180 countries by millions of users. Ninety-six percent of the Fortune 500 use Lucidchart, and customers include Google, GE, NBC Universal, and T-Mobile. 

Lucid’s partners include industry leaders such as Google, Atlassian, Amazon Web Services, Salesforce, and Microsoft. Since the Utah-based company’s founding in 2010, it has received numerous awards for its business and workplace culture. 

Since day one, the Lucid team has been scrappy, innovative, and wildly successful. The company holds true to its core values, including teamwork over ego, innovation in everything we do, individual empowerment, initiative, ownership, and passion and excellence in every area.

Technology

Lucid Software

The Visual Collaboration Suite to help teams see and build the future. Creators of Lucidchart, Lucidspark and Lucidscale

You need a solid B2B SaaS content marketing background, strong content creation skills, proficiency in marketing tools, and experience in email marketing and B2B social media strategies.

You will create and optimize content for marketing campaigns, manage social media strategies, collaborate with sales, and ensure brand consistency across channels while utilizing AI tools and SEO.

Marketing

Hamburg

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. As a Content Specialist, you will create and manage engaging content for inbound demand generation campaigns, ensuring alignment with sales for maximum impact. This role involves writing, editing, and optimizing content for organic channels, leveraging AI tools and SEO best practices, and maintaining brand consistency across platforms, with a focus on LinkedIn. Responsibilities * Create, manage, and execute engaging content for inbound demand generation marketing campaigns, collaborating with the sales team to align efforts for maximum impact. * Copywriting, commissioning, and editing for organic channels. * Monitor, evaluate, and optimize content performance to ensure measurable results and continuous improvement. * Identify and leverage AI-driven tools and technologies to enhance content creation, staying ahead of industry trends. * Utilize advanced SEO strategies and tools to optimize content performance across organic channels, ensuring maximum visibility and impact in search engine rankings. * Work with the wider marketing team to develop and implement a robust social media content strategy – with a focus on LinkedIn. * Manage and oversee internal marketing projects, ensuring timely delivery and exceptional quality. * Assist in various marketing activities, including email campaigns, landing page optimization, and social media initiatives. * Be the guardian of our brand, ensuring consistent and engaging messaging across all channels. * Maintain internal content management trackers, ensuring clear internal communication across teams. Requirements * Proven background in B2B SaaS content marketing with a strong grasp of best practices. * Extremely strong content creation skills with the ability to craft compelling and innovative narratives. * Proficiency in marketing tools (i.e. Hubspot, Marketo, etc.) * Experience in email marketing and collaborating on B2B social media strategies. Preferred Qualifications * Experience in Hubspot

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.As a Content Specialist, you will create and manage engaging content for inbound demand generation campaigns, ensuring alignment with sales for maximum impact. This role involves writing, editing, and optimizing content for organic channels, leveraging AI tools and SEO best practices, and maintaining brand consistency across platforms, with a focus on LinkedIn.Responsibilities * Create, manage, and execute engaging content for inbound demand generation marketing campaigns, collaborating with the sales team to align efforts for maximum impact. * Copywriting, commissioning, and editing for organic channels. * Monitor, evaluate, and optimize content performance to ensure measurable results and continuous improvement. * Identify and leverage AI-driven tools and technologies to enhance content creation, staying ahead of industry trends. * Utilize advanced SEO strategies and tools to optimize content performance across organic channels, ensuring maximum visibility and impact in search engine rankings. * Work with the wider marketing team to develop and implement a robust social media content strategy – with a focus on LinkedIn. * Manage and oversee internal marketing projects, ensuring timely delivery and exceptional quality. * Assist in various marketing activities, including email campaigns, landing page optimization, and social media initiatives. * Be the guardian of our brand, ensuring consistent and engaging messaging across all channels. * Maintain internal content management trackers, ensuring clear internal communication across teams.      Requirements * Proven background in B2B SaaS content marketing with a strong grasp of best practices. * Extremely strong content creation skills with the ability to craft compelling and innovative narratives. * Proficiency in marketing tools (i.e. Hubspot, Marketo, etc.) * Experience in email marketing and collaborating on B2B social media strategies.      Preferred Qualifications * Experience in Hubspot      

Content Specialist, EMEA - Lucid Software

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion &amp;amp; excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.&lt;br&gt;&lt;br&gt;Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.&lt;br&gt;&lt;br&gt;As a Content Specialist, you will create and manage engaging content for inbound demand generation campaigns, ensuring alignment with sales for maximum impact. This role involves writing, editing, and optimizing content for organic channels, leveraging AI tools and SEO best practices, and maintaining brand consistency across platforms, with a focus on LinkedIn.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Create, manage, and execute engaging content for inbound demand generation marketing campaigns, collaborating with the sales team to align efforts for maximum impact.&lt;/li&gt;&lt;li&gt;Copywriting, commissioning, and editing for organic channels. &lt;/li&gt;&lt;li&gt;Monitor, evaluate, and optimize content performance to ensure measurable results and continuous improvement.&lt;/li&gt;&lt;li&gt;Identify and leverage AI-driven tools and technologies to enhance content creation, staying ahead of industry trends.&lt;/li&gt;&lt;li&gt;Utilize advanced SEO strategies and tools to optimize content performance across organic channels, ensuring maximum visibility and impact in search engine rankings.&lt;/li&gt;&lt;li&gt;Work with the wider marketing team to develop and implement a robust social media content strategy – with a focus on LinkedIn. &lt;/li&gt;&lt;li&gt;Manage and oversee internal marketing projects, ensuring timely delivery and exceptional quality.&lt;/li&gt;&lt;li&gt;Assist in various marketing activities, including email campaigns, landing page optimization, and social media initiatives.&lt;/li&gt;&lt;li&gt;Be the guardian of our brand, ensuring consistent and engaging messaging across all channels.&lt;/li&gt;&lt;li&gt;Maintain internal content management trackers, ensuring clear internal communication across teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proven background in B2B SaaS content marketing with a strong grasp of best practices.&lt;/li&gt;&lt;li&gt;Extremely strong content creation skills with the ability to craft compelling and innovative narratives. &lt;/li&gt;&lt;li&gt;Proficiency in marketing tools (i.e. Hubspot, Marketo, etc.) &lt;/li&gt;&lt;li&gt;Experience in email marketing and collaborating on B2B social media strategies.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience in Hubspot&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;

Content Specialist, EMEA

You need 7+ years in UX/UI, B2B SaaS experience, product management knowledge, strong communication skills, proactivity, adaptability, and a collaborative spirit in a startup environment.

You will lead design processes, shape product vision, create UX/UI designs, collaborate with teams, solve complex problems, adapt to feedback, and enhance the design system for product consistency.

Design

Product

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team. Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. We’re looking for a motivated Senior Product Designer to be a key player in transforming complex user needs into seamless experiences. Your problem-solving abilities, paired with your experience in both disciplines, will enable you to provide valuable input and influence product direction from ideation to execution. Responsibilities * Design leadership: Lead the design process from concept to delivery, ensuring a high-quality user experience across all our product touchpoints. * Product strategy: Have a seat at the product team table and play a key role in shaping the product vision. * User experience & interface design: Provide strong UX and UI design capabilities, creating wireframes, prototypes, and high-fidelity designs. You’ll use your expertise to balance user needs with technical constraints. * Collaboration: Work cross-functionally with engineers, product managers, and other stakeholders to bring your designs to life. Your background in product management will help you understand trade-offs and prioritize design decisions. * Problem-solving: Develop and iterate on multiple design solutions to tackle complex problems. You'll demonstrate strong opinions in your design choices and use data to back up decisions. * Feedback and adaptation: Take feedback and pivot designs or strategies quickly, adapting to the fast-paced startup environment while remaining efficient and proactive. * Design system contributions: Contribute to and improve our existing design system to maintain consistency across multiple products. Requirements * 7+ years UX & UI expertise: Proven experience in creating intuitive, user-centered designs. Strong portfolio demonstrating your design problem-solving abilities. * B2B SaaS experience: Understanding the needs and challenges of B2B SaaS products, particularly in a startup environment. * Product management knowledge: Experience working as a Product Manager or collaborating closely with product teams. Ability to navigate product trade-offs and make design decisions aligned with business needs. * Communication skills: Strong written and verbal communication. Ability to clearly articulate design decisions and product concepts to both technical and non-technical stakeholders. * Proactive & efficient: Ability to take ownership of projects and deliver designs efficiently while being proactive in seeking solutions to problems. * Adaptability: Comfortable with rapid change and ambiguity, with a flexible approach to adapting your designs based on feedback. * A collaborative and adaptable team player who thrives in a startup environment.

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.We’re looking for a motivated Senior Product Designer to be a key player in transforming complex user needs into seamless experiences. Your problem-solving abilities, paired with your experience in both disciplines, will enable you to provide valuable input and influence product direction from ideation to execution.Responsibilities * Design leadership: Lead the design process from concept to delivery, ensuring a high-quality user experience across all our product touchpoints. * Product strategy: Have a seat at the product team table and play a key role in shaping the product vision. * User experience & interface design: Provide strong UX and UI design capabilities, creating wireframes, prototypes, and high-fidelity designs. You’ll use your expertise to balance user needs with technical constraints. * Collaboration: Work cross-functionally with engineers, product managers, and other stakeholders to bring your designs to life. Your background in product management will help you understand trade-offs and prioritize design decisions. * Problem-solving: Develop and iterate on multiple design solutions to tackle complex problems. You'll demonstrate strong opinions in your design choices and use data to back up decisions. * Feedback and adaptation: Take feedback and pivot designs or strategies quickly, adapting to the fast-paced startup environment while remaining efficient and proactive. * Design system contributions: Contribute to and improve our existing design system to maintain consistency across multiple products.      Requirements * 7+ years UX & UI expertise: Proven experience in creating intuitive, user-centered designs. Strong portfolio demonstrating your design problem-solving abilities. * B2B SaaS experience: Understanding the needs and challenges of B2B SaaS products, particularly in a startup environment. * Product management knowledge: Experience working as a Product Manager or collaborating closely with product teams. Ability to navigate product trade-offs and make design decisions aligned with business needs. * Communication skills: Strong written and verbal communication. Ability to clearly articulate design decisions and product concepts to both technical and non-technical stakeholders. * Proactive & efficient: Ability to take ownership of projects and deliver designs efficiently while being proactive in seeking solutions to problems. * Adaptability: Comfortable with rapid change and ambiguity, with a flexible approach to adapting your designs based on feedback. * A collaborative and adaptable team player who thrives in a startup environment.      

Sr. Product Designer, EMEA - Lucid Software

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion &amp;amp; excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.&lt;br&gt;&lt;br&gt;Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being listed to the Forbes Cloud 100, Fortune Best Workplaces in Technology, and the PEOPLE Companies that Care list all for multiple consecutive years. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.&lt;br&gt;&lt;br&gt;We’re looking for a motivated Senior Product Designer to be a key player in transforming complex user needs into seamless experiences. Your problem-solving abilities, paired with your experience in both disciplines, will enable you to provide valuable input and influence product direction from ideation to execution.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design leadership: Lead the design process from concept to delivery, ensuring a high-quality user experience across all our product touchpoints.&lt;/li&gt;&lt;li&gt;Product strategy: Have a seat at the product team table and play a key role in shaping the product vision.&lt;/li&gt;&lt;li&gt;User experience &amp;amp; interface design: Provide strong UX and UI design capabilities, creating wireframes, prototypes, and high-fidelity designs. You’ll use your expertise to balance user needs with technical constraints.&lt;/li&gt;&lt;li&gt;Collaboration: Work cross-functionally with engineers, product managers, and other stakeholders to bring your designs to life. Your background in product management will help you understand trade-offs and prioritize design decisions.&lt;/li&gt;&lt;li&gt;Problem-solving: Develop and iterate on multiple design solutions to tackle complex problems. You'll demonstrate strong opinions in your design choices and use data to back up decisions.&lt;/li&gt;&lt;li&gt;Feedback and adaptation: Take feedback and pivot designs or strategies quickly, adapting to the fast-paced startup environment while remaining efficient and proactive.&lt;/li&gt;&lt;li&gt;Design system contributions: Contribute to and improve our existing design system to maintain consistency across multiple products.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;7+ years UX &amp;amp; UI expertise: Proven experience in creating intuitive, user-centered designs. Strong portfolio demonstrating your design problem-solving abilities.&lt;/li&gt;&lt;li&gt;B2B SaaS experience: Understanding the needs and challenges of B2B SaaS products, particularly in a startup environment.&lt;/li&gt;&lt;li&gt;Product management knowledge: Experience working as a Product Manager or collaborating closely with product teams. Ability to navigate product trade-offs and make design decisions aligned with business needs.&lt;/li&gt;&lt;li&gt;Communication skills: Strong written and verbal communication. Ability to clearly articulate design decisions and product concepts to both technical and non-technical stakeholders.&lt;/li&gt;&lt;li&gt;Proactive &amp;amp; efficient: Ability to take ownership of projects and deliver designs efficiently while being proactive in seeking solutions to problems.&lt;/li&gt;&lt;li&gt;Adaptability: Comfortable with rapid change and ambiguity, with a flexible approach to adapting your designs based on feedback.&lt;/li&gt;&lt;li&gt;A collaborative and adaptable team player who thrives in a startup environment.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;

Sr. Product Designer, EMEA

You should be pursuing a Bachelor’s degree with a 3.0 GPA, possess strong communication skills, be detail-oriented, able to troubleshoot technical issues, and have experience in content creation and analytics.

You will troubleshoot technical issues, collaborate with teams, monitor user metrics, assist in writing Help Center content, process cancellations and billing inquiries, and engage with users.

Customer Relations

Data

Raleigh

<div>Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion &amp; excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. This is a Summer 2025 Internship.
<h4 class="jobSectionHeader">
Responsibilities:</h4>
<ul><li>Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs</li>
<li>Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues</li>
<li>Identify and monitor key user operational metrics to help drive improvements to our product and support offerings</li>
<li>Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.</li>
<li>Assist in writing clear Help Center and user education content</li>
<li>Engage with our users in the Lucid Community</li>
<li>Investigate and process customer requests for cancellation and refunds over email</li>
<li>Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments</li>
<li>Research accounts in which payments have been posted and customer disputes activity</li>
<li>Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes</li>
<li>Communicate and follow up effectively with customers in a clear and timely manner</li>
</ul>
Requirements:
<ul>
<li>Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher</li>
<li>A strong sense of personal ownership and responsibility</li>
<li>Ability to translate complex technical ideas into simple, easy to understand content</li>
<li>Strong written and verbal communication skills (both internally and externally)</li>
<li>Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results</li>
<li>Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities</li>
<li>Detail-oriented, organized and a good team player</li>
<li>Bias towards finding solutions versus shutting down ideas</li>
</ul><h4 class="jobSectionHeader">Preferred Qualifications:</h4>
<ul><li>Experience troubleshooting technical issues</li>
<li>Experience in content creation</li>
<li>Basic data analytics or statistical skills</li>
<li>Teaching or mentoring experience</li>
</ul>
#LI-KB1</div>

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. This is a Summer 2025 Internship.

Responsibilities:
Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.
Assist in writing clear Help Center and user education content
Engage with our users in the Lucid Community
Investigate and process customer requests for cancellation and refunds over email
Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
Research accounts in which payments have been posted and customer disputes activity
Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
Communicate and follow up effectively with customers in a clear and timely manner

Requirements:

Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
A strong sense of personal ownership and responsibility
Ability to translate complex technical ideas into simple, easy to understand content
Strong written and verbal communication skills (both internally and externally)
Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
Detail-oriented, organized and a good team player
Bias towards finding solutions versus shutting down ideas
Preferred Qualifications:
Experience troubleshooting technical issues
Experience in content creation
Basic data analytics or statistical skills
Teaching or mentoring experience

#LI-KB1

Customer Operations Internship Summer 2025 - Lucid Software

<div>
 Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion &amp; excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.
 Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.
 Lucid Software's Customer Operations team helps the countless users who rely on Lucid understand how to use our product, and we use the incoming user data to improve the health of these products. We're an operational team that uses both direct support interactions as well as scalable solutions to engage with our global consumers. This is a Summer 2025 Internship.
 <h4 class="jobSectionHeader"> Responsibilities:</h4>
 <ul>
 <li>Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs</li>
 <li>Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues</li>
 <li>Identify and monitor key user operational metrics to help drive improvements to our product and support offerings</li>
 <li>Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs.</li>
 <li>Assist in writing clear Help Center and user education content</li>
 <li>Engage with our users in the Lucid Community</li>
 <li>Investigate and process customer requests for cancellation and refunds over email</li>
 <li>Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments</li>
 <li>Research accounts in which payments have been posted and customer disputes activity</li>
 <li>Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes</li>
 <li>Communicate and follow up effectively with customers in a clear and timely manner</li>
 </ul>
 Requirements:
 <ul>
 <li>Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher</li>
 <li>A strong sense of personal ownership and responsibility</li>
 <li>Ability to translate complex technical ideas into simple, easy to understand content</li>
 <li>Strong written and verbal communication skills (both internally and externally)</li>
 <li>Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results</li>
 <li>Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities</li>
 <li>Detail-oriented, organized and a good team player</li>
 <li>Bias towards finding solutions versus shutting down ideas</li>
 </ul>
 <h4 class="jobSectionHeader">Preferred Qualifications:</h4>
 <ul>
 <li>Experience troubleshooting technical issues</li>
 <li>Experience in content creation</li>
 <li>Basic data analytics or statistical skills</li>
 <li>Teaching or mentoring experience</li>
 </ul>
 #LI-KB1
</div>

Lucid Software

Mission