Large

From humble beginnings to disruptive innovations in the retail industry, when we say there’s no other retailer like Matalan, we really mean it! There’s an honesty and energy here that allows our people to shine, which our colleagues, customers and suppliers love.

With over 200 stores in the UK, a growing online presence and over 15,000 employees, we’re a thriving, omnichannel value retailer that’s going places and delivering year on year growth.

If you want to work for a company that’s passionate about its people, helps you to grow and be the best you can be, then you’ve come to the right place.

We work together to support our customers, suppliers and each other, and we’re excited by the possibility of our people helping us to shape the future of retail.

We make sure every voice is heard, nurture the ambitions of our people and invest in their future. Our amazing and diverse people make us who we are and our values are the driving force behind everything we do: Think Customer, Think Family, Be Real, Be the Best.

Talent is quickly spotted and nurtured, and there are lots of opportunities to tailor make your own career and learn with us.

Right now, Matalan is stepping in to a new age and embracing the changing face of retail. We have some exciting opportunities across the business in Retail and Logistics, as well as Ecommerce, Marketing, Technology and Product at our Head Office in Liverpool and our new Creative Hub in London.

Retail & Consumer Goods

Matalan

Retail

You must be passionate about customer service, a team player, adaptable, have strong communication skills, a positive attitude, reliability, and flexibility for various shifts, including weekends.

You’ll deliver excellent customer service, advise on sales, maintain store performance, and work across the shop floor, till, and stock room in a fast-paced retail environment.

Customer Relations

Sales & Business Development

Swansea

<div><h2 class="jobSectionHeader"><b>About Matalan</b></h2>
<p>From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site.</p>
<p>
We know as a team, we are stronger together &ndash; we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.</p>
<p>
We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don&rsquo;t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>About The Role</b></h2>
<p>As a General Sales Assistant within our stores, you&rsquo;ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing, energetic and adaptable energy &ndash; all whilst making sure that our customer&rsquo;s experience in-store is at the forefront of our work.</p>
<p>
You&rsquo;ll have great exposure of a fast-paced retail sales environment; working across the shop floor, till area and stock room. There&rsquo;s a great family-style approach to our teams with approachable management, so whether you&rsquo;re looking to kickstart your career, or just simply want to find your fit, a General Sales Assistant role with Matalan could be just what you are looking for!</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>About Our Benefits</b></h2>
<p>We&rsquo;re here to help you shape your future &ndash; and our key benefits will add a little more sweetness to your new role! As well as a competitive salary, your benefits include:</p>
<ul>
<li>20% Staff discount</li>
<li>Our Family Extras Scheme - An exclusive discount website, which you as a valued member of our Matalan Family, can access and save money at hundreds of retailers across the country</li>
<li>Pension Scheme</li>
<li>Access to our &lsquo;Your Voice&rsquo; forum allowing you to share your views and ideas</li>
<li>We are fully committed to creating a learning culture in all our stores so from day one you&rsquo;ll get a great induction, access to our &lsquo;MyMatalan&rsquo; online platform and ongoing support and development to help you grow within your role</li></ul></div>

About Matalan
From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site.

We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.

We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

About The Role
As a General Sales Assistant within our stores, you’ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing, energetic and adaptable energy – all whilst making sure that our customer’s experience in-store is at the forefront of our work.

You’ll have great exposure of a fast-paced retail sales environment; working across the shop floor, till area and stock room. There’s a great family-style approach to our teams with approachable management, so whether you’re looking to kickstart your career, or just simply want to find your fit, a General Sales Assistant role with Matalan could be just what you are looking for!

About Our Benefits
We’re here to help you shape your future – and our key benefits will add a little more sweetness to your new role! As well as a competitive salary, your benefits include:

20% Staff discount
Our Family Extras Scheme - An exclusive discount website, which you as a valued member of our Matalan Family, can access and save money at hundreds of retailers across the country
Pension Scheme
Access to our ‘Your Voice’ forum allowing you to share your views and ideas
We are fully committed to creating a learning culture in all our stores so from day one you’ll get a great induction, access to our ‘MyMatalan’ online platform and ongoing support and development to help you grow within your role

General Sales Assistant (Temp) - Matalan

General Sales Assistant (Temp)

You need recent experience in a similar role, strong skills with 3rd parties, knowledge of product development & agile, and excellent planning, organizational, and communication skills.

You will manage CX backlogs, communicate changes, coordinate teams, oversee development, lead squad ceremonies, and drive improvements while ensuring value delivery and partnership effectiveness.

Product

Liverpool

<div>
 <h2 class="jobSectionHeader"><b>About Matalan </b></h2>
 <p>From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.</p>
 <p>We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.</p>
 <p>We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.</p>
 <p><b> In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.</b></p>
 <h2 class="jobSectionHeader"><b>About the role</b></h2>
 <p>As the Matalan Customer Experience Product Manager you are responsible for ensuring a seamless and engaging customer experience across all touchpoints. This role combines customer experience (CX) strategies with user experience (UX) design principles and Conversion Optimisation (CRO) to enhance customer satisfaction, usability, and overall business performance.</p>
 <p>The CX and UX Manager will work closely with various departments to integrate customer insights, design, and metric-driven decisions to develop a tailored approach and clear process.</p>
 <p>You will also hold responsibility of the partnerships which Matalan has developed with a range of 3rd parties across the stack which touch customers and internal users. You will have a demonstrable track record of delivering exceptional solutions using different methodologies within this space.</p>
 <p>You will have leadership capabilities to offer opinion and insight as part of the Ecommerce team and as a partner across the business.</p>
 <p>You will have experience delivering large scale change as well as smaller enhancement and coordinating internal and external parties to ensure change is landed efficiently. A demonstrable track record of delivering solutions and possessing the business and technical skills to understand, challenges and enhance the solutions being delivered.</p>
 <p>Key Responsibilities -</p>
 <ul>
  <li>Work across Matalan Online and Marketing and Retail teams</li>
  <li>Proactively communicate the what, when and why of CX change to all relevant parties</li>
  <li>Manage the relationship with a range of partners including technology partners, service partners and consultancy partners</li>
  <li>Ensure that Matalan are getting the highest possible value from each of our external partners</li>
  <li>Own and develop the backlog for CX, UX and CRO</li>
  <li>Build strong relationships with key internal and external parties to coordinate roadmaps and delivery of changes across BAU and large transformation programmes</li>
  <li>Be responsible for the definition of delivery, building, prioritising and maintaining backlogs, refining them regularly</li>
  <li>Challenging and influencing external partners to ensure a high velocity of change</li>
  <li>Create release sequence plans with consideration of other business and technical changes taking place</li>
  <li>Work in a truly omni-channel environment across online and offline to manage delivery into the business across multiple channels</li>
  <li>Manage and develop your team in their day-to-day tasks and ongoing objectives</li>
  <li>Act as a leader and point of contact across the business ensuring your pillar is constantly delivering value to the wider business objectives</li>
  <li>Manage and run squad ceremonies, regularly evaluating their value and changing as required</li>
  <li>Liase with the external development teams and run stand-ups to ensure delivery is running to plan</li>
  <li>Act as a release manager ensuring all Production releases are tested and appropriate</li>
  <li>Work closely with the UX team to manage and coordinate where they require support from the delivery team</li>
  <li>Support with tracking and managing team finances</li>
  <li>Lead, coach &amp; grow the change function with a focus on continuous improvement and learning &amp; iterating frequently</li>
  <li>Proactively identify obstacles, risks and issues that may impede the team and work with all required stakeholders to remove them</li>
 </ul><br>
 <p></p>
 <h2 class="jobSectionHeader"><b>About You</b></h2>
 <ul>
  <li>Recent experience in a similar role</li>
  <li>Strong experience working with 3rd parties in a delivery capacity</li>
  <li>Understanding of product development &amp; agile principles</li>
  <li>Excellent planning &amp; organisational skills</li>
  <li>Strong communication across all levels</li>
 </ul>
 <h2 class="jobSectionHeader"><b>Benefits </b></h2>
 <p>In addition to competitive salaries, we also offer the below core benefits:</p>
 <ul>
  <li>20% staff discount, which increases with length of service</li>
  <li>Thrive Recognition Scheme</li>
  <li>Wellbeing support provided by the Retail Trust</li>
  <li>Life Assurance</li>
  <li>Retail Rewards platform offering discounts for other retailers</li>
  <li>Pension Scheme</li>
  <li>Access to a wide range of career development</li>
  <li>Additional benefits may apply depending on your role and area of the business</li>
 </ul>
</div>


 About Matalan 
 From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here.
 We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
 We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know.
  In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
 About the role
 As the Matalan Customer Experience Product Manager you are responsible for ensuring a seamless and engaging customer experience across all touchpoints. This role combines customer experience (CX) strategies with user experience (UX) design principles and Conversion Optimisation (CRO) to enhance customer satisfaction, usability, and overall business performance.
 The CX and UX Manager will work closely with various departments to integrate customer insights, design, and metric-driven decisions to develop a tailored approach and clear process.
 You will also hold responsibility of the partnerships which Matalan has developed with a range of 3rd parties across the stack which touch customers and internal users. You will have a demonstrable track record of delivering exceptional solutions using different methodologies within this space.
 You will have leadership capabilities to offer opinion and insight as part of the Ecommerce team and as a partner across the business.
 You will have experience delivering large scale change as well as smaller enhancement and coordinating internal and external parties to ensure change is landed efficiently. A demonstrable track record of delivering solutions and possessing the business and technical skills to understand, challenges and enhance the solutions being delivered.
 Key Responsibilities -
 
  Work across Matalan Online and Marketing and Retail teams
  Proactively communicate the what, when and why of CX change to all relevant parties
  Manage the relationship with a range of partners including technology partners, service partners and consultancy partners
  Ensure that Matalan are getting the highest possible value from each of our external partners
  Own and develop the backlog for CX, UX and CRO
  Build strong relationships with key internal and external parties to coordinate roadmaps and delivery of changes across BAU and large transformation programmes
  Be responsible for the definition of delivery, building, prioritising and maintaining backlogs, refining them regularly
  Challenging and influencing external partners to ensure a high velocity of change
  Create release sequence plans with consideration of other business and technical changes taking place
  Work in a truly omni-channel environment across online and offline to manage delivery into the business across multiple channels
  Manage and develop your team in their day-to-day tasks and ongoing objectives
  Act as a leader and point of contact across the business ensuring your pillar is constantly delivering value to the wider business objectives
  Manage and run squad ceremonies, regularly evaluating their value and changing as required
  Liase with the external development teams and run stand-ups to ensure delivery is running to plan
  Act as a release manager ensuring all Production releases are tested and appropriate
  Work closely with the UX team to manage and coordinate where they require support from the delivery team
  Support with tracking and managing team finances
  Lead, coach & grow the change function with a focus on continuous improvement and learning & iterating frequently
  Proactively identify obstacles, risks and issues that may impede the team and work with all required stakeholders to remove them
 
 
 About You
 
  Recent experience in a similar role
  Strong experience working with 3rd parties in a delivery capacity
  Understanding of product development & agile principles
  Excellent planning & organisational skills
  Strong communication across all levels
 
 Benefits 
 In addition to competitive salaries, we also offer the below core benefits:
 
  20% staff discount, which increases with length of service
  Thrive Recognition Scheme
  Wellbeing support provided by the Retail Trust
  Life Assurance
  Retail Rewards platform offering discounts for other retailers
  Pension Scheme
  Access to a wide range of career development
  Additional benefits may apply depending on your role and area of the business
 


Product Owner (Customer Experience) - Matalan

Product Owner (Customer Experience)

You must have excellent communication skills, strong customer service orientation, be a team player with a positive attitude, and be adaptable in a fast-paced retail environment.

You will provide excellent customer service, advise on sales, maintain store performance, work across the shop floor, till area, and stock room in a fast-paced retail environment.

Cardiff

Newport

<div>
 <h2 class="jobSectionHeader"><b>About Matalan</b></h2>
 <p>From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site.</p>
 <p>We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.</p>
 <p>We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.</p><br>
 <p></p>
 <h2 class="jobSectionHeader"><b>About The Role</b></h2>
 <p>As a General Sales Assistant within our stores, you’ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing, energetic and adaptable energy – all whilst making sure that our customer’s experience in-store is at the forefront of our work.</p>
 <p>You’ll have great exposure of a fast-paced retail sales environment; working across the shop floor, till area and stock room. There’s a great family-style approach to our teams with approachable management, so whether you’re looking to kickstart your career, or just simply want to find your fit, a General Sales Assistant role with Matalan could be just what you are looking for!</p><br>
 <p></p>
 <h2 class="jobSectionHeader"><b>About Our Benefits</b></h2>
 <p>We’re here to help you shape your future – and our key benefits will add a little more sweetness to your new role! As well as a competitive salary, your benefits include:</p>
 <ul>
  <li>20% Staff discount</li>
  <li>Our Family Extras Scheme - An exclusive discount website, which you as a valued member of our Matalan Family, can access and save money at hundreds of retailers across the country</li>
  <li>Pension Scheme</li>
  <li>Access to our ‘Your Voice’ forum allowing you to share your views and ideas</li>
  <li>We are fully committed to creating a learning culture in all our stores so from day one you’ll get a great induction, access to our ‘MyMatalan’ online platform and ongoing support and development to help you grow within your role</li>
 </ul>
</div>


 About Matalan
 From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving on our careers site.
 We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
 We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
 
 About The Role
 As a General Sales Assistant within our stores, you’ll be delivering an efficient and reliable service to our customers who are at the heart of everything we do. You will be a customer advisor achieving our sales whilst living our Matalan Values; maintaining a high performing, energetic and adaptable energy – all whilst making sure that our customer’s experience in-store is at the forefront of our work.
 You’ll have great exposure of a fast-paced retail sales environment; working across the shop floor, till area and stock room. There’s a great family-style approach to our teams with approachable management, so whether you’re looking to kickstart your career, or just simply want to find your fit, a General Sales Assistant role with Matalan could be just what you are looking for!
 
 About Our Benefits
 We’re here to help you shape your future – and our key benefits will add a little more sweetness to your new role! As well as a competitive salary, your benefits include:
 
  20% Staff discount
  Our Family Extras Scheme - An exclusive discount website, which you as a valued member of our Matalan Family, can access and save money at hundreds of retailers across the country
  Pension Scheme
  Access to our ‘Your Voice’ forum allowing you to share your views and ideas
  We are fully committed to creating a learning culture in all our stores so from day one you’ll get a great induction, access to our ‘MyMatalan’ online platform and ongoing support and development to help you grow within your role
 


General Sales Assistant (Temp) 8 Hours Weekend & Evenings - Matalan

General Sales Assistant (Temp) 8 Hours Weekend & Evenings

You should have retail leadership experience, strong communication skills, knowledge of visual merchandising, proven sales acumen, operational understanding, and the ability to adapt under pressure.

You will drive sales, promote customer service excellence, implement visual displays, manage store openings/closings, and up-skill team members with ongoing performance feedback.

<div>
 <h2 class="jobSectionHeader"><b>About Matalan</b></h2>
 <p>From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.</p>
 <p>We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.</p>
 <p>We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.</p><br>
 <p></p>
 <h2 class="jobSectionHeader"><b>About The Role</b></h2>
 <p>As a Team Manager at Matalan you’ll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.</p>
 <p>You’ll be coaching and motivating team members as an integral part of the store management team. As the store Team Manager you’ll also have responsibility for the running of the store in the absence of the store Manager and will use feedback from customers to create a great shopping experience.</p>
 <p>If you’re looking for a successful career in Retail Management, a Team Manager role at Matalan could be a great start!</p>
 <p>You’ll be...</p>
 <ul>
  <li>Driving sales targets and will explore sales opportunities</li>
  <li>A Role Model of outstanding Customer Service, Matalan Values and have a real passion for Retail</li>
  <li>Leading the implementation of seasonal layouts and visual guidelines throughout the store</li>
  <li>Opening and closing the store</li>
  <li>Up-skilling team members, giving regular feedback to drive performance</li>
 </ul>
 <p><b>About You</b></p>
 <p>To be part of our team, we’d like you to....</p>
 <ul>
  <li>Have experience in a similar role in Fashion or Homeware Retail</li>
  <li>Be a confident communicator who understands how to engage and motivate others</li>
  <li>Have a good understanding of Visual Merchandising (VM)</li>
  <li>Have a proven ability to identify sales opportunities and drive new ideas</li>
  <li>Have good knowledge of operational processes and procedures within retail while remaining conscious of costs</li>
  <li>Be able to work under pressure and be adaptable to change</li>
 </ul>
</div>


 About Matalan
 From humble beginnings to disruptive innovations in the retail industry, find out about how Matalan is ever-evolving here on our careers site.
 We know as a team, we are stronger together – we champion equality for all and make lasting connections that go beyond work. We thrive off our inclusive culture, encouraging our colleagues to bring their true selves to work and contributing to collective creativity, open-mindedness and growth.
 We want give every candidate the opportunity to perform at their best throughout the application and interview process and then ultimately in their role. If you require any adjustments during our recruitment process, please don’t hesitate to let us know. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
 
 About The Role
 As a Team Manager at Matalan you’ll be a key role model in our stores, showcasing our Matalan Values and behaviours whilst optimising sales and leading a high performing, energetic and adaptable team.
 You’ll be coaching and motivating team members as an integral part of the store management team. As the store Team Manager you’ll also have responsibility for the running of the store in the absence of the store Manager and will use feedback from customers to create a great shopping experience.
 If you’re looking for a successful career in Retail Management, a Team Manager role at Matalan could be a great start!
 You’ll be...
 
  Driving sales targets and will explore sales opportunities
  A Role Model of outstanding Customer Service, Matalan Values and have a real passion for Retail
  Leading the implementation of seasonal layouts and visual guidelines throughout the store
  Opening and closing the store
  Up-skilling team members, giving regular feedback to drive performance
 
 About You
 To be part of our team, we’d like you to....
 
  Have experience in a similar role in Fashion or Homeware Retail
  Be a confident communicator who understands how to engage and motivate others
  Have a good understanding of Visual Merchandising (VM)
  Have a proven ability to identify sales opportunities and drive new ideas
  Have good knowledge of operational processes and procedures within retail while remaining conscious of costs
  Be able to work under pressure and be adaptable to change
 


Team Manager - Matalan

Team Manager

You should have strong communication skills, a passion for retail, the ability to work in a team, adaptability to changing priorities, and ideally some retail experience.

You will deliver excellent customer service, advise customers, achieve sales goals, and maintain a high-energy environment across the shop floor, till area, and stock room.

Matalan

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