Large

We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux.

Customers around the globe have told us they’re overwhelmed by the pace of change and are looking for a trusted partner to help them manage life’s twists and turns.

MetLife is committed to being that partner. That’s why we’re transforming our business: Delivering greater value for the people we serve by becoming a simpler, more focused, and future-facing company. We’ll be introducing new ways to meet our customers’ evolving needs, with flexible products; simpler, more intuitive experiences and a range of new services.

MetLife. Navigating life together.

MetLife, Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”), is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

Finance

MetLife

Insurance

You need 3+ years in account management or customer service, group benefits knowledge, strong communication skills, proficiency in Salesforce, and a commitment to customer satisfaction.

You will build relationships with brokers and clients, manage service inquiries, lead meetings, track performance, identify cross-sell opportunities, and ensure compliance while maintaining accurate records.

Customer Relations

Sales & Business Development

New York

Requirements Description and Requirements Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant. * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met. Required Experience and Skills: * 3+ years related experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Attention to detail * Lead team meetings * Critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Proficient experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%) Preferred Experience And Skills * Bachelor’s degree in related field * 5+ years related account management or customer service experience in the insurance industry * Strong understanding of industry marketplace and legal developments * Strong focus on customer satisfaction and obtaining results The salary range for applicants for this position is 73,000 - 97,400 + incentive. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. 73,000 - 97,400 + incentive

RequirementsDescription and RequirementsRole Value PropositionAccount Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant. * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met.         Required Experience and Skills: * 3+ years related experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Attention to detail * Lead team meetings * Critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Proficient experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%)         Preferred Experience And Skills * Bachelor’s degree in related field * 5+ years related account management or customer service experience in the insurance industry * Strong understanding of industry marketplace and legal developments * Strong focus on customer satisfaction and obtaining results         The salary range for applicants for this position is 73,000 - 97,400 + incentive.Benefits We OfferOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLifeRecognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.73,000 - 97,400 + incentive

Account Manager - NYC Metro - MetLife

&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Description and Requirements &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Role Value Proposition&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Directly aligned to assigned distributions’ book of business for 2-5K lives&lt;/li&gt;&lt;li&gt;Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty&lt;/li&gt;&lt;li&gt;Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met&lt;/li&gt;&lt;li&gt;Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.&lt;/li&gt;&lt;li&gt;Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting.&lt;/li&gt;&lt;li&gt;Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.&lt;/li&gt;&lt;li&gt;Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.&lt;/li&gt;&lt;li&gt;Actively participate in finalist meetings for prospective customers and implementation meetings, as needed&lt;/li&gt;&lt;li&gt;Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) &lt;/li&gt;&lt;li&gt;Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.&lt;/li&gt;&lt;li&gt;Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.&lt;/li&gt;&lt;li&gt;Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant.&lt;/li&gt;&lt;li&gt;Ensure timely submission and validation of Broker of Record (BOR) changes.&lt;/li&gt;&lt;li&gt;Additionally, ensure all compliance requirements are met.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Experience and Skills:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years related experience, such as account management or customer service working in a fast paced, complex environment&lt;/li&gt;&lt;li&gt;Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.&lt;/li&gt;&lt;li&gt;Proactive customer focused mindset&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;/li&gt;&lt;li&gt;Proven ability in building relationships both internally and externally with people at all levels of the organization&lt;/li&gt;&lt;li&gt;Ability to analyze data to influence and execute on renewal decisions&lt;/li&gt;&lt;li&gt;Excellent presentation skills, oral and written communication skills&lt;/li&gt;&lt;li&gt;Attention to detail&lt;/li&gt;&lt;li&gt;Lead team meetings&lt;/li&gt;&lt;li&gt;Critical thinking and problem-solving skills to deliver client focused solutions&lt;/li&gt;&lt;li&gt;Strong commitment to meeting metrics &lt;/li&gt;&lt;li&gt;Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)&lt;/li&gt;&lt;li&gt;Proficient experience using Salesforce&lt;/li&gt;&lt;li&gt;High School diploma&lt;/li&gt;&lt;li&gt;Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire&lt;/li&gt;&lt;li&gt;Regular travel in local market (10% - 20%)&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in related field&lt;/li&gt;&lt;li&gt;5+ years related account management or customer service experience in the insurance industry&lt;/li&gt;&lt;li&gt;Strong understanding of industry marketplace and legal developments&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The salary range for applicants for this position is 73,000 - 97,400 + incentive.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About MetLife&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.&lt;br&gt;&lt;br&gt;Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!&lt;br&gt;&lt;br&gt;Equal Employment Opportunity/Disability/Veterans&lt;br&gt;&lt;br&gt;If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.&lt;br&gt;&lt;br&gt;MetLife maintains a drug-free workplace.&lt;br&gt;&lt;br&gt;73,000 - 97,400 + incentive

Account Manager - NYC Metro

You need 5+ years in account management, strong group benefits knowledge, customer focus, relationship-building skills, data analysis, presentation skills, Salesforce experience, and a Bachelor’s degree.

You will manage client relationships, lead meetings, analyze service performance, identify cross-sell opportunities, ensure compliance, and mentor new associates while overseeing renewals and broker interactions.

San Francisco

Requirements Description and Requirements Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives that varies in level of complexity. * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met. * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met. * Mentor newly hired associates and assist with process training. * Able to serve as a subject matter expert across some products and processes. Required Experience And Skills * 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid * Strong understanding of industry marketplace and legal developments. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Strong attention to detail * Lead team meetings * Strong critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Strong computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Strong experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%) Preferred Experience And Skills * Bachelor’s degree in related field * 7+ years related account management or customer service experience in the insurance industry The salary range for applicants for this position is 87,900 to 117,200 plus additional incentive plan. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. 87,900 to 117,200 plus additional incentive plan

RequirementsDescription and RequirementsRole Value PropositionAccount Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives that varies in level of complexity. * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met. * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met. * Mentor newly hired associates and assist with process training. * Able to serve as a subject matter expert across some products and processes.         Required Experience And Skills * 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid * Strong understanding of industry marketplace and legal developments. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Strong attention to detail * Lead team meetings * Strong critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Strong computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Strong experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%)         Preferred Experience And Skills * Bachelor’s degree in related field * 7+ years related account management or customer service experience in the insurance industry         The salary range for applicants for this position is 87,900 to 117,200 plus additional incentive plan.Benefits We OfferOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLifeRecognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.87,900 to 117,200 plus additional incentive plan

Sr. Account Manager - MetLife

&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Description and Requirements &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Role Value Proposition &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Directly aligned to assigned distributions’ book of business for 2-5K lives that varies in level of complexity.&lt;/li&gt;&lt;li&gt;Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty&lt;/li&gt;&lt;li&gt;Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.&lt;/li&gt;&lt;li&gt;Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.&lt;/li&gt;&lt;li&gt;Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.&lt;/li&gt;&lt;li&gt;Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.&lt;/li&gt;&lt;li&gt;Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.&lt;/li&gt;&lt;li&gt;Actively participate in finalist meetings for prospective customers and implementation meetings, as needed&lt;/li&gt;&lt;li&gt;Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) &lt;/li&gt;&lt;li&gt;Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.&lt;/li&gt;&lt;li&gt;Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.&lt;/li&gt;&lt;li&gt;Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant&lt;/li&gt;&lt;li&gt;Ensure timely submission and validation of Broker of Record (BOR) changes.&lt;/li&gt;&lt;li&gt;Additionally, ensure all compliance requirements are met.&lt;/li&gt;&lt;li&gt;Mentor newly hired associates and assist with process training.&lt;/li&gt;&lt;li&gt;Able to serve as a subject matter expert across some products and processes.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment&lt;/li&gt;&lt;li&gt;Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid&lt;/li&gt;&lt;li&gt;Strong understanding of industry marketplace and legal developments.&lt;/li&gt;&lt;li&gt;Proactive customer focused mindset&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;/li&gt;&lt;li&gt;Proven ability in building relationships both internally and externally with people at all levels of the organization&lt;/li&gt;&lt;li&gt;Ability to analyze data to influence and execute on renewal decisions&lt;/li&gt;&lt;li&gt;Excellent presentation skills, oral and written communication skills&lt;/li&gt;&lt;li&gt;Strong attention to detail&lt;/li&gt;&lt;li&gt;Lead team meetings&lt;/li&gt;&lt;li&gt;Strong critical thinking and problem-solving skills to deliver client focused solutions&lt;/li&gt;&lt;li&gt;Strong commitment to meeting metrics &lt;/li&gt;&lt;li&gt;Strong computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)&lt;/li&gt;&lt;li&gt;Strong experience using Salesforce&lt;/li&gt;&lt;li&gt;High School diploma&lt;/li&gt;&lt;li&gt;Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire&lt;/li&gt;&lt;li&gt;Regular travel in local market (10% - 20%)&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in related field&lt;/li&gt;&lt;li&gt;7+ years related account management or customer service experience in the insurance industry&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The salary range for applicants for this position is 87,900 to 117,200 plus additional incentive plan.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About MetLife&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.&lt;br&gt;&lt;br&gt;Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!&lt;br&gt;&lt;br&gt;Equal Employment Opportunity/Disability/Veterans&lt;br&gt;&lt;br&gt;If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.&lt;br&gt;&lt;br&gt;MetLife maintains a drug-free workplace.&lt;br&gt;&lt;br&gt;87,900 to 117,200 plus additional incentive plan

Sr. Account Manager

You need 3+ years in account management, strong group benefits knowledge, customer focus, relationship-building skills, data analysis ability, and proficiency in Salesforce. Must obtain a State Life license.

You will build and maintain broker and client relationships, facilitate calls, track service performance, lead meetings, ensure compliance, and execute marketing campaigns while managing account details.

Houston

Requirements Description and Requirements Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant. * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met. Required Experience and Skills: * 3+ years related experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Attention to detail * Lead team meetings * Critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Proficient experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%) Preferred Experience And Skills * Bachelor’s degree in related field * 5+ years related account management or customer service experience in the insurance industry * Strong understanding of industry marketplace and legal developments * Strong focus on customer satisfaction and obtaining results The salary range for applicants for this position is $63,500 - $84,700 Base + Incentive. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. $63,500 - $84,700 Base + Incentive

RequirementsDescription and RequirementsRole Value PropositionAccount Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant. * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met.         Required Experience and Skills: * 3+ years related experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Attention to detail * Lead team meetings * Critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Proficient experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%)         Preferred Experience And Skills * Bachelor’s degree in related field * 5+ years related account management or customer service experience in the insurance industry * Strong understanding of industry marketplace and legal developments * Strong focus on customer satisfaction and obtaining results         The salary range for applicants for this position is $63,500 - $84,700 Base + Incentive.Benefits We OfferOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLifeRecognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.$63,500 - $84,700 Base + Incentive

Account Manager - MetLife

&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Description and Requirements &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Role Value Proposition &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Directly aligned to assigned distributions’ book of business for 2-5K lives&lt;/li&gt;&lt;li&gt;Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty&lt;/li&gt;&lt;li&gt;Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met&lt;/li&gt;&lt;li&gt;Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.&lt;/li&gt;&lt;li&gt;Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting.&lt;/li&gt;&lt;li&gt;Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.&lt;/li&gt;&lt;li&gt;Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.&lt;/li&gt;&lt;li&gt;Actively participate in finalist meetings for prospective customers and implementation meetings, as needed&lt;/li&gt;&lt;li&gt;Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) &lt;/li&gt;&lt;li&gt;Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.&lt;/li&gt;&lt;li&gt;Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.&lt;/li&gt;&lt;li&gt;Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant.&lt;/li&gt;&lt;li&gt;Ensure timely submission and validation of Broker of Record (BOR) changes.&lt;/li&gt;&lt;li&gt;Additionally, ensure all compliance requirements are met.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Experience and Skills:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years related experience, such as account management or customer service working in a fast paced, complex environment&lt;/li&gt;&lt;li&gt;Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.&lt;/li&gt;&lt;li&gt;Proactive customer focused mindset&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;/li&gt;&lt;li&gt;Proven ability in building relationships both internally and externally with people at all levels of the organization&lt;/li&gt;&lt;li&gt;Ability to analyze data to influence and execute on renewal decisions&lt;/li&gt;&lt;li&gt;Excellent presentation skills, oral and written communication skills&lt;/li&gt;&lt;li&gt;Attention to detail&lt;/li&gt;&lt;li&gt;Lead team meetings&lt;/li&gt;&lt;li&gt;Critical thinking and problem-solving skills to deliver client focused solutions&lt;/li&gt;&lt;li&gt;Strong commitment to meeting metrics &lt;/li&gt;&lt;li&gt;Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)&lt;/li&gt;&lt;li&gt;Proficient experience using Salesforce&lt;/li&gt;&lt;li&gt;High School diploma&lt;/li&gt;&lt;li&gt;Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire&lt;/li&gt;&lt;li&gt;Regular travel in local market (10% - 20%)&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in related field&lt;/li&gt;&lt;li&gt;5+ years related account management or customer service experience in the insurance industry&lt;/li&gt;&lt;li&gt;Strong understanding of industry marketplace and legal developments&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The salary range for applicants for this position is $63,500 - $84,700 Base + Incentive.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About MetLife&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.&lt;br&gt;&lt;br&gt;Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!&lt;br&gt;&lt;br&gt;Equal Employment Opportunity/Disability/Veterans&lt;br&gt;&lt;br&gt;If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.&lt;br&gt;&lt;br&gt;MetLife maintains a drug-free workplace.&lt;br&gt;&lt;br&gt;$63,500 - $84,700 Base + Incentive

Account Manager

You need 3+ years in account management or service, group benefits knowledge, strong communication skills, data analysis ability, attention to detail, Salesforce experience, and a high school diploma.

You will manage client relationships, lead meetings, track service performance, identify cross-selling opportunities, coordinate renewals, and ensure compliance while using Salesforce for account management.

Requirements Description and Requirements Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant. * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met. Required Experience And Skills * 3+ years related experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Attention to detail * Lead team meetings * Critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Proficient experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%) Preferred Experience And Skills * Bachelor’s degree in related field * 5+ years related account management or customer service experience in the insurance industry * Strong understanding of industry marketplace and legal developments * Strong focus on customer satisfaction and obtaining results The salary range for applicants for this position is 73,000 to 97,400 plus additional incentive plan. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us! Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. 73,000 to 97,400 plus additional incentive plan

RequirementsDescription and RequirementsRole Value PropositionAccount Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.Key Responsibilities * Directly aligned to assigned distributions’ book of business for 2-5K lives * Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty * Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met * Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions. * Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting. * Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant. * Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship. * Actively participate in finalist meetings for prospective customers and implementation meetings, as needed * Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) * Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter. * Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged. * Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant. * Ensure timely submission and validation of Broker of Record (BOR) changes. * Additionally, ensure all compliance requirements are met.         Required Experience And Skills * 3+ years related experience, such as account management or customer service working in a fast paced, complex environment * Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid. * Proactive customer focused mindset * Strong focus on customer satisfaction and obtaining results * Proven ability in building relationships both internally and externally with people at all levels of the organization * Ability to analyze data to influence and execute on renewal decisions * Excellent presentation skills, oral and written communication skills * Attention to detail * Lead team meetings * Critical thinking and problem-solving skills to deliver client focused solutions * Strong commitment to meeting metrics * Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms) * Proficient experience using Salesforce * High School diploma * Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire * Regular travel in local market (10% - 20%)         Preferred Experience And Skills * Bachelor’s degree in related field * 5+ years related account management or customer service experience in the insurance industry * Strong understanding of industry marketplace and legal developments * Strong focus on customer satisfaction and obtaining results         The salary range for applicants for this position is 73,000 to 97,400 plus additional incentive plan.Benefits We OfferOur U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!About MetLifeRecognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!Equal Employment Opportunity/Disability/VeteransIf you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.MetLife maintains a drug-free workplace.73,000 to 97,400 plus additional incentive plan

&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Description and Requirements &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Role Value Proposition &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Directly aligned to assigned distributions’ book of business for 2-5K lives&lt;/li&gt;&lt;li&gt;Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty&lt;/li&gt;&lt;li&gt;Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met&lt;/li&gt;&lt;li&gt;Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations, and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.&lt;/li&gt;&lt;li&gt;Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive , and Underwriting.&lt;/li&gt;&lt;li&gt;Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.&lt;/li&gt;&lt;li&gt;Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the MetLife account team, at Broker Stewardship.&lt;/li&gt;&lt;li&gt;Actively participate in finalist meetings for prospective customers and implementation meetings, as needed&lt;/li&gt;&lt;li&gt;Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.) &lt;/li&gt;&lt;li&gt;Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.&lt;/li&gt;&lt;li&gt;Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.&lt;/li&gt;&lt;li&gt;Maintain accurate customer information, references, and account plans in salesforce.com, in collaboration with Client Service Consultant.&lt;/li&gt;&lt;li&gt;Ensure timely submission and validation of Broker of Record (BOR) changes.&lt;/li&gt;&lt;li&gt;Additionally, ensure all compliance requirements are met.&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years related experience, such as account management or customer service working in a fast paced, complex environment&lt;/li&gt;&lt;li&gt;Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.&lt;/li&gt;&lt;li&gt;Proactive customer focused mindset&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;/li&gt;&lt;li&gt;Proven ability in building relationships both internally and externally with people at all levels of the organization&lt;/li&gt;&lt;li&gt;Ability to analyze data to influence and execute on renewal decisions&lt;/li&gt;&lt;li&gt;Excellent presentation skills, oral and written communication skills&lt;/li&gt;&lt;li&gt;Attention to detail&lt;/li&gt;&lt;li&gt;Lead team meetings&lt;/li&gt;&lt;li&gt;Critical thinking and problem-solving skills to deliver client focused solutions&lt;/li&gt;&lt;li&gt;Strong commitment to meeting metrics &lt;/li&gt;&lt;li&gt;Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)&lt;/li&gt;&lt;li&gt;Proficient experience using Salesforce&lt;/li&gt;&lt;li&gt;High School diploma&lt;/li&gt;&lt;li&gt;Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire&lt;/li&gt;&lt;li&gt;Regular travel in local market (10% - 20%)&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in related field&lt;/li&gt;&lt;li&gt;5+ years related account management or customer service experience in the insurance industry&lt;/li&gt;&lt;li&gt;Strong understanding of industry marketplace and legal developments&lt;/li&gt;&lt;li&gt;Strong focus on customer satisfaction and obtaining results&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The salary range for applicants for this position is 73,000 to 97,400 plus additional incentive plan.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!&lt;br&gt;&lt;br&gt;&lt;strong&gt;About MetLife&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.&lt;br&gt;&lt;br&gt;Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!&lt;br&gt;&lt;br&gt;Equal Employment Opportunity/Disability/Veterans&lt;br&gt;&lt;br&gt;If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.&lt;br&gt;&lt;br&gt;MetLife maintains a drug-free workplace.&lt;br&gt;&lt;br&gt;73,000 to 97,400 plus additional incentive plan

You must manage ADA claims, make eligibility decisions, perform leave administration tasks, update systems, and interact with various stakeholders to ensure compliance and effective absence management.

You will manage ADA claims, assess eligibility, interact with relevant parties, perform leave administration tasks, update systems, and ensure compliance within a 5-day turnaround time.

People, HR & Administration

Healthcare

Requirements Description and Requirements * Administer ADA (Americans with Disability Act) standalone claims * Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. * Promptly review new ADA, evaluate against appropriate leave plans and make initial claim decision. * Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. * Update systems to accurately reflect leave status and ensure appropriate diary documentation exists * Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures * The position is expected to do absence management and adjudication on Federal, State and company leaves. * Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician’s office About MetLife Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!

RequirementsDescription and Requirements * Administer ADA (Americans with Disability Act) standalone claims * Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems. * Promptly review new ADA, evaluate against appropriate leave plans and make initial claim decision. * Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc. * Update systems to accurately reflect leave status and ensure appropriate diary documentation exists * Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures * The position is expected to do absence management and adjudication on Federal, State and company leaves. * Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician’s office         About MetLifeRecognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.At MetLife, it’s #AllTogetherPossible . Join us!

Team Leader Operations - MetLife

&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt; Description and Requirements &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Administer ADA (Americans with Disability Act) standalone claims&lt;/li&gt;&lt;li&gt;Complete eligibility decisions and review for entitlement, gather pertinent data when necessary, from employee, physicians office or employer through outgoing calls, email, fax or other supporting systems.&lt;/li&gt;&lt;li&gt;Promptly review new ADA, evaluate against appropriate leave plans and make initial claim decision.&lt;/li&gt;&lt;li&gt;Perform leave administration tasks as required, including recertification of health condition, intermittent claim tracking, RTW confirmation, return phone calls, etc.&lt;/li&gt;&lt;li&gt;Update systems to accurately reflect leave status and ensure appropriate diary documentation exists&lt;/li&gt;&lt;li&gt;Business recommended TAT to complete the activity is up to 5 business days to maintain compliance measures&lt;/li&gt;&lt;li&gt;The position is expected to do absence management and adjudication on Federal, State and company leaves.&lt;/li&gt;&lt;li&gt;Interact with claim specialist, claim support specialist, QA, Claims Unit Leader (stateside supervisors), employees, employers/customer and physician’s office&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About MetLife&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.&lt;br&gt;&lt;br&gt;Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services.&lt;br&gt;&lt;br&gt;At MetLife, it’s #AllTogetherPossible . Join us!

MetLife

Mission