Democracy

Openness

Equality

Social Responsibility

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. 

We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick.

We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community.

What do we believe in? Our values are:

Democracy
Openness
Equality
Social Responsibility

So why not join our exciting growing Society?

We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business.

Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core. 

Retail & Consumer Goods

Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

You must be customer-focused, a good communicator, and resilient. Flexibility for various shifts and a friendly demeanor are essential for supporting colleagues and enhancing store experiences.

You will enhance customer experiences, provide quick checkouts, maintain store appearance, replenish stock, and engage in community support activities during work hours.

Customer Relations

Sales & Business Development

Gloucester

<div>
 <h3 class="jobSectionHeader"><b>About the role:</b></h3>
 <div>
  Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.<br> <br> Some of your key responsibilities would be:<br>
  <ul>
   <li>To go the extra mile to ensure customers have a fantastic store experience</li>
   <li>To provide customers with a speedy and convenient checkout process</li>
   <li>To ensure the store looks presentable for customers</li>
   <li>To replenish stock to ensure customers can purchase our wide variety of products</li>
   <li>To be actively involved with social activities and during-work-time volunteering hours to support your local community</li>
  </ul> <br> You can find more details about Customer Service Assistant responsibilities in the attached Job Description document.
 </div>
 <div></div>
 <div>
  Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.<br> <br> <b>We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!</b>
 </div>
 <h3 class="jobSectionHeader"><b> Who are we looking for?</b></h3> You will need:<br> <br>
 <ul>
  <li>To be customer focused and deliver excellent store experiences</li>
  <li>A natural ability to listen, interact and communicate with customers and team members</li>
  <li>Enthusiasm and resilience to support your colleagues during demanding times</li>
  <li>Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends</li>
  <li>Confidence and a friendly, approachable nature</li>
 </ul> <br> <i>At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.</i>
 <h3 class="jobSectionHeader"><b> What can we offer you?</b></h3>
 <div>
  <b> Benefits that benefit you </b>– we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more! We believe that as Colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page!<br> <br> The cost-of-living crisis is putting pressure on us all. That's why <b>we are now offering an enhanced discount rates</b> to all Colleagues at Your Coop:<br> <br> <b>- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)</b><br>
  <ul>
   <li><b>Holidays for less with up to £500 off Travel</b></li>
  </ul><b> </b><br> Other benefits:<br> <br> • up to 60% off Childcare fees<br>
  <ul>
   <li>premium hourly rates for responsible Customer Service Assistants</li>
   <li>equal wages regardless of the age</li>
   <li>Refer a Friend Scheme</li>
   <li>Paid time off for volunteering</li>
   <li>Colleague Support Fund</li>
   <li>GroceryAid Colleague Mental Health Support</li>
   <li>Ethical mobile and broadband deals</li>
   <li>Annual leave that grows with your career</li>
   <li>Full training and accredited development programmes</li>
   <li>Uniform</li>
  </ul> <br> … and many more!<br> <br> At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.<br> <br> If this sounds like something for you, why wait? Apply today to become part of Your Co-op Team!
 </div>
</div>
<div></div>


 About the role:
 
  Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.  Some of your key responsibilities would be:
  
   To go the extra mile to ensure customers have a fantastic store experience
   To provide customers with a speedy and convenient checkout process
   To ensure the store looks presentable for customers
   To replenish stock to ensure customers can purchase our wide variety of products
   To be actively involved with social activities and during-work-time volunteering hours to support your local community
    You can find more details about Customer Service Assistant responsibilities in the attached Job Description document.
 
 
 
  Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.  We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
 
  Who are we looking for? You will need: 
 
  To be customer focused and deliver excellent store experiences
  A natural ability to listen, interact and communicate with customers and team members
  Enthusiasm and resilience to support your colleagues during demanding times
  Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  Confidence and a friendly, approachable nature
   At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.
  What can we offer you?
 
   Benefits that benefit you – we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more! We believe that as Colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page!  The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop:  - 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
  
   Holidays for less with up to £500 off Travel
    Other benefits:  • up to 60% off Childcare fees
  
   premium hourly rates for responsible Customer Service Assistants
   equal wages regardless of the age
   Refer a Friend Scheme
   Paid time off for volunteering
   Colleague Support Fund
   GroceryAid Colleague Mental Health Support
   Ethical mobile and broadband deals
   Annual leave that grows with your career
   Full training and accredited development programmes
   Uniform
    … and many more!  At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.  If this sounds like something for you, why wait? Apply today to become part of Your Co-op Team!
 



Customer Service Assistant - Midcounties Co-operative

Customer Service Assistant

You should be customer-focused, an effective communicator, resilient, flexible with shifts, and have a friendly, approachable demeanor.

You will enhance customer experiences, ensure swift checkouts, maintain store presentation, replenish stock, and engage in community activities during work hours.

Hospitality & Retail

Wolverhampton

You must be customer-focused, a good communicator, resilient, flexible with shifts, and possess a friendly, approachable nature to support both customers and colleagues effectively.

You will enhance customer experiences, ensure quick checkouts, maintain store presentation, replenish stock, and engage in community support activities.

Lichfield

You must be customer-focused, have strong communication skills, demonstrate enthusiasm and resilience, be flexible with shifts, and possess a friendly, approachable demeanor.

You will enhance customer experiences, ensure speedy checkouts, maintain store presentation, replenish stock, and engage in community support activities during work hours.

Milton Keynes

Oxford

Birmingham

You must be customer-focused, a strong communicator, resilient, flexible with shifts, approachable, and have some supervisory experience.

You will lead your team to deliver excellent customer service, delegate tasks, monitor financial performance, address complaints, and engage with local community projects and groups.

<div>
 <h3 class="jobSectionHeader"><b>About the role:</b></h3>
 <div>
  Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.<br> <br> Some of your key responsibilities would be:<br>
  <ul>
   <li>to champion excellent customer service</li>
   <li>to motivate and support the team by leading from the front</li>
   <li>to delegate the tasks fairly</li>
   <li>to understand how the store is performing against financial targets</li>
   <li>to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions</li>
   <li>to take ownership to ensure that customer complaints are dealt with professionally</li>
   <li>to be actively involved with community projects and supporting local community groups</li>
  </ul> <br> You can find more details about Team Leader responsibilities in the attached Job Description document.<br> <br> Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.<br> <br> We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!<br>
 </div>
 <div></div>
 <h3 class="jobSectionHeader"><b>Who are we looking for?</b></h3> You will need:<br>
 <ul>
  <li>To be customer focused and deliver excellent store experiences</li>
  <li>A natural ability to listen, interact and communicate with customers and team members</li>
  <li>Enthusiasm and resilience to support your colleagues during demanding times</li>
  <li>Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends</li>
  <li>Confidence and a friendly, approachable nature</li>
  <li>Some previous supervisory experience (desirable)</li>
 </ul> <br> <i>At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.</i><br>
 <div></div>
 <h3 class="jobSectionHeader"><b>What can we offer you?</b></h3><b> Benefits that benefit you</b> – we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more! We believe that as Colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page!<br> <br> The cost-of-living crisis is putting pressure on us all. That's why <b>we are now offering an enhanced discount rates</b> to all Colleagues at Your Coop:<br> <br> <b>- 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)</b><br>
 <ul>
  <li><b>Holidays for less with up to £500 off Travel</b></li>
 </ul> <br> Other benefits:<br> <br> • up to 60% off Childcare fees<br> • equal wages regardless of the age<br> • Refer a Friend Scheme<br> • Paid time off for volunteering<br> • Colleague Support Fund<br> • GroceryAid Colleague Mental Health Support<br> • Ethical mobile and broadband deals<br> • Annual leave that grows with your career<br> • Full training and accredited development programmes<br> • Uniform<br> <br> … and many more!<br> <br> At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.<br> <br> If this sounds like something for you, why wait? Apply today to become part of Your Co-op Team!
</div>


 About the role:
 
  Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.  Some of your key responsibilities would be:
  
   to champion excellent customer service
   to motivate and support the team by leading from the front
   to delegate the tasks fairly
   to understand how the store is performing against financial targets
   to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
   to take ownership to ensure that customer complaints are dealt with professionally
   to be actively involved with community projects and supporting local community groups
    You can find more details about Team Leader responsibilities in the attached Job Description document.  Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.  We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
 
 
 Who are we looking for? You will need:
 
  To be customer focused and deliver excellent store experiences
  A natural ability to listen, interact and communicate with customers and team members
  Enthusiasm and resilience to support your colleagues during demanding times
  Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  Confidence and a friendly, approachable nature
  Some previous supervisory experience (desirable)
   At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.
 
 What can we offer you? Benefits that benefit you – we offer discounts on all ‘Your Co-op’ services, including Your Co-op Food, Your Co-op Childcare, Your Co-op Travel and more! We believe that as Colleagues, you deserve to benefit from the goods and services you sell and provide each day, whilst representing us. You can see details about all discounts offered on the Reward and Benefits page!  The cost-of-living crisis is putting pressure on us all. That's why we are now offering an enhanced discount rates to all Colleagues at Your Coop:  - 20% off Food shopping (usually 10% all year round rising to 20% on a pay day weekends)
 
  Holidays for less with up to £500 off Travel
   Other benefits:  • up to 60% off Childcare fees • equal wages regardless of the age • Refer a Friend Scheme • Paid time off for volunteering • Colleague Support Fund • GroceryAid Colleague Mental Health Support • Ethical mobile and broadband deals • Annual leave that grows with your career • Full training and accredited development programmes • Uniform  … and many more!  At Your Co-op you’ll experience a real sense of being part of a team and close community. We invest a third of our profits in our members and a third in our community support initiatives. As Fairtrade supporters, we strive to ensure that everyone involved in production is treated and paid fairly. Not only that, our strict food policies mean that everything you buy will always be ethical, sustainable, and top quality.  If this sounds like something for you, why wait? Apply today to become part of Your Co-op Team!


Midcounties Co-operative

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Democracy

Openness

Equality

Social Responsibility

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