Mollie is a global payments service provider that simplifies online transactions for businesses of all sizes. Their mission is to make payment processing easy, accessible, and secure, enabling companies to manage payments efficiently and grow their business. Mollie aims to enhance the payment experience by offering a range of integrated payment solutions that streamline financial operations and support global commerce.

Finance

Mollie

Making money management effortless for every business in Europe.

You need 5+ years in B2B product marketing, preferably in payments or SaaS, strong problem-solving skills, project management experience, and excellent communication. Fluency in English is required.

You will lead product marketing, develop go-to-market plans, craft messaging, collaborate on campaigns, gather customer feedback, and communicate product updates while becoming a payments expert.

Product

Amsterdam

<div>
 Your opportunity:
 At Mollie, Product Marketing is a pivotal role at the intersection of product, commerce, and marketing teams. As a Product Marketing Manager, you'll be both the voice of our customers and a key conduit for product insights. Your role is essential in fostering a deep understanding of our products and our customers' needs.
 In this position, you'll work closely with the product and commercial teams to ensure we develop a leading product narrative and identify opportunities to create awareness for the payments products. You'll lead go-to-market campaigns to launch new products, devise acquisition strategies, and ensure our teams are equipped to meet and exceed our targets.
 
 What you'll be doing:
 <ul>
 <li>Lead our product marketing efforts to drive the commercial success of our payments domain</li>
 <li>Develop and execute the go-to-market plans for new products and features to enhance our proposition</li>
 <li>Identify our ideal customer profile (ICP) and create key messaging by segment to drive new business acquisition.</li>
 <li>Stay informed about customer segments, market dynamics, and the competitive landscape in your domain area.</li>
 <li>Collaborate with various marketing teams (Partner, Growth, Field) to create assets for integrated campaigns.</li>
 <li>Work with our partners to execute campaigns</li>
 <li>Support our content teams in creating thought leadership in the SaaS and Marketplace space.</li>
 <li>Communicate product news, updates, and enhancements to customer-facing teams.</li>
 <li>Lead project status meetings, update relevant teams, and proactively close feedback loops.</li>
 <li>Gather and communicate customer feedback to guide product enhancements and future product direction.</li>
 <li>Work with central and local leadership to ensure alignment with the wider commercial strategy in each region</li>
 <li>Become a true Payments expert!</li>
 </ul>
 
 What You'll Bring:
 <ul>
 <li>5+ years of experience in B2B product marketing, with experience in payments, financial services, or SaaS being advantageous.</li>
 <li>Proven track record in a fast-growing company within a dynamic market, with the ability to handle change and challenges effectively.</li>
 <li>Strong investigative and problem-solving skills, with a focus on customer needs, pains, and gains.</li>
 <li>Demonstrated experience in managing and executing multiple projects while keeping key stakeholders informed.</li>
 <li>Ability to translate technical product details into clear narratives for internal teams.</li>
 <li>Excellent communication skills, with the ability to engage internal leaders, cross-functional teams, and external stakeholders.</li>
 <li>Fluent in English with strong writing skills; proficiency in Dutch, French, or German is a plus.</li>
 </ul>
</div>


 Your opportunity:
 At Mollie, Product Marketing is a pivotal role at the intersection of product, commerce, and marketing teams. As a Product Marketing Manager, you'll be both the voice of our customers and a key conduit for product insights. Your role is essential in fostering a deep understanding of our products and our customers' needs.
 In this position, you'll work closely with the product and commercial teams to ensure we develop a leading product narrative and identify opportunities to create awareness for the payments products. You'll lead go-to-market campaigns to launch new products, devise acquisition strategies, and ensure our teams are equipped to meet and exceed our targets.
 
  What you'll be doing:
 
  Lead our product marketing efforts to drive the commercial success of our payments domain
  Develop and execute the go-to-market plans for new products and features to enhance our proposition
  Identify our ideal customer profile (ICP) and create key messaging by segment to drive new business acquisition.
  Stay informed about customer segments, market dynamics, and the competitive landscape in your domain area.
  Collaborate with various marketing teams (Partner, Growth, Field) to create assets for integrated campaigns.
  Work with our partners to execute campaigns
  Support our content teams in creating thought leadership in the SaaS and Marketplace space.
  Communicate product news, updates, and enhancements to customer-facing teams.
  Lead project status meetings, update relevant teams, and proactively close feedback loops.
  Gather and communicate customer feedback to guide product enhancements and future product direction.
  Work with central and local leadership to ensure alignment with the wider commercial strategy in each region
  Become a true Payments expert!
 
 
  What You'll Bring:
 
  5+ years of experience in B2B product marketing, with experience in payments, financial services, or SaaS being advantageous.
  Proven track record in a fast-growing company within a dynamic market, with the ability to handle change and challenges effectively.
  Strong investigative and problem-solving skills, with a focus on customer needs, pains, and gains.
  Demonstrated experience in managing and executing multiple projects while keeping key stakeholders informed.
  Ability to translate technical product details into clear narratives for internal teams.
  Excellent communication skills, with the ability to engage internal leaders, cross-functional teams, and external stakeholders.
  Fluent in English with strong writing skills; proficiency in Dutch, French, or German is a plus.
 



Product Marketing Manager II - Mollie

Product Marketing Manager II

You must be a Bachelor's/Master's student in related fields, fluent in English and Polish (C2), available 16-40 hours/week, and interested in fintech and Polish e-commerce. Translation experience preferred.

You will help localize Mollie's product for Poland, create a glossary of key terms, and translate customer-facing content by reviewing and adjusting existing translations.

Marketing

Business, Operations & Strategy

<div>
 About us
 We feel that banking has been set up against businesses for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly boring.
 
 Mollie was founded in 2004 in Amsterdam. Adriaan (our founder) wanted to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. Since then over 800 Mollie spread across the Netherlands, Germany, Belgium, France, the UK, Portugal and Italy have joined him in delivering this shared vision. We are already serving 200,000 businesses across Europe and we are only getting started.
 
 With over 50 nationalities, our globally-diverse workforce inspires us to not be limited by borders and expand our offering beyond our focus markets today. We believe in building high-quality products which are deeply local, catering to our customers needs in each of our countries of focus. In doing so, we require local knowledge and expertise.
 
 Your opportunity:
 Mollie currently has over 130.000 customers in the Benelux market and we are on a mission to win the rest of Europe. Winning Poland has been set as one of our priorities for Mollie and we need your help to make this happen.
 Mollie is looking for a working student to help the Expansion team grow our presence in new markets. We pride ourselves on being hyper local and you will play a critical part in achieving this. You will assist with our translation efforts to make sure our product is fully available in Polish to successfully launch in Poland.
 This is a chance to help Mollie launch products into new markets. You will also experience the way teams collaborate across an organisation.
 If you are a highly motivated student, then this role is just for you!
 
 What you’ll be doing
 <ul>
 <li>Contribute to Mollie’s expansion into Poland by helping create a localised product offering.</li>
 <li>Develop a good understanding of the Mollie product offering to create a glossary of key terms in Polish.</li>
 <li>Translations: you will help translate your product and customer facing content into Polish by reviewing existing translations and making adjustments where necessary.</li>
 </ul>
 
 What you’ll bring
 <ul>
 <li>Currently enrolled in a Bachelor’s or Master’s degree in Business, Management, Communications, or Marketing related fields</li>
 <li>Ability to read and write at C2 Level in both English and Polish</li>
 <li>Available for a minimum of 16 hours per week, with a strong preference for 24-40 hours</li>
 <li>Interest in fintech and the Polish local payments/e-commerce landscape</li>
 <li>Previous experience with translations preferred but not required</li>
 </ul>
</div>


 About us
 We feel that banking has been set up against businesses for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly boring.
 
 Mollie was founded in 2004 in Amsterdam. Adriaan (our founder) wanted to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. Since then over 800 Mollie spread across the Netherlands, Germany, Belgium, France, the UK, Portugal and Italy have joined him in delivering this shared vision. We are already serving 200,000 businesses across Europe and we are only getting started.
 
 With over 50 nationalities, our globally-diverse workforce inspires us to not be limited by borders and expand our offering beyond our focus markets today. We believe in building high-quality products which are deeply local, catering to our customers needs in each of our countries of focus. In doing so, we require local knowledge and expertise.
 
  Your opportunity:
 Mollie currently has over 130.000 customers in the Benelux market and we are on a mission to win the rest of Europe. Winning Poland has been set as one of our priorities for Mollie and we need your help to make this happen.
 Mollie is looking for a working student to help the Expansion team grow our presence in new markets. We pride ourselves on being hyper local and you will play a critical part in achieving this. You will assist with our translation efforts to make sure our product is fully available in Polish to successfully launch in Poland.
 This is a chance to help Mollie launch products into new markets. You will also experience the way teams collaborate across an organisation.
 If you are a highly motivated student, then this role is just for you!
 
  What you’ll be doing
 
  Contribute to Mollie’s expansion into Poland by helping create a localised product offering.
  Develop a good understanding of the Mollie product offering to create a glossary of key terms in Polish.
  Translations: you will help translate your product and customer facing content into Polish by reviewing existing translations and making adjustments where necessary.
 
 
  What you’ll bring
 
  Currently enrolled in a Bachelor’s or Master’s degree in Business, Management, Communications, or Marketing related fields
  Ability to read and write at C2 Level in both English and Polish
  Available for a minimum of 16 hours per week, with a strong preference for 24-40 hours
  Interest in fintech and the Polish local payments/e-commerce landscape
  Previous experience with translations preferred but not required
 


Working Student - Polish Translations - Mollie

Germany

United Kingdom

Portugal

Italy

Working Student - Polish Translations

You must be a Bachelor’s/Master’s student in a relevant field, fluent in English and Swedish (C2), available 16-40 hours/week, and interested in fintech and Swedish payments. Translation experience preferred.

You will support localizing Mollie’s products for Sweden by creating a glossary, translating content, and reviewing existing translations for accuracy.

<div>
 About us
 
 We feel that banking has been set up against businesses for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly boring.
 Mollie was founded in 2004 in Amsterdam. Adriaan (our founder) wanted to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. Since then over 800 Mollie spread across the Netherlands, Germany, Belgium, France, the UK, Portugal and Italy have joined him in delivering this shared vision. We are already serving 200,000 businesses across Europe and we are only getting started.
 
 With over 50 nationalities, our globally-diverse workforce inspires us to not be limited by borders and expand our offering beyond our focus markets today. We believe in building high-quality products which are deeply local, catering to our customers needs in each of our countries of focus. In doing so, we require local knowledge and expertise.
 
 Your opportunity:
 
 Mollie currently has over 130.000 customers in the Benelux market and we are on a mission to win the rest of Europe. Winning Sweden has been set as one of our priorities for Mollie and we need your help to make this happen.
 
 Mollie is looking for a working student to help the Expansion team grow our presence in new markets. We pride ourselves on being hyper local and you will play a critical part in achieving this. You will assist with our translation efforts to make sure our product is fully available in Swedish to successfully launch in Sweden.
 
 This is a chance to help Mollie launch products into new markets. You will also experience the way teams collaborate across an organisation.
 
 If you are a highly motivated student, then this role is just for you!
 
 What you’ll be doing
 
 <ul>
 <li>Contribute to Mollie’s expansion into Sweden by helping create a localised product offering.</li>
 <li>Develop a good understanding of the Mollie product offering to create a glossary of key terms in Swedish.</li>
 <li>Translations: you will help translate your product and customer facing content into Swedish by reviewing existing translations and making adjustments where necessary.</li>
 </ul>
 
 What you’ll bring
 
 <ul>
 <li>Currently enrolled in a Bachelor’s or Master’s degree in Business, Management, Communications, or Marketing related fields</li>
 <li>Ability to read and write at C2 Level in both English and Swedish</li>
 <li>Available for a minimum of 16 hours per week, with a strong preference for 24-40 hours</li>
 <li>Interest in fintech and the Swedish local payments/e-commerce landscape</li>
 <li>Previous experience with translations preferred but not required</li>
 </ul>
</div>


 About us
 
 We feel that banking has been set up against businesses for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly boring.
 Mollie was founded in 2004 in Amsterdam. Adriaan (our founder) wanted to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. Since then over 800 Mollie spread across the Netherlands, Germany, Belgium, France, the UK, Portugal and Italy have joined him in delivering this shared vision. We are already serving 200,000 businesses across Europe and we are only getting started.
 
 With over 50 nationalities, our globally-diverse workforce inspires us to not be limited by borders and expand our offering beyond our focus markets today. We believe in building high-quality products which are deeply local, catering to our customers needs in each of our countries of focus. In doing so, we require local knowledge and expertise.
 
  Your opportunity:
 
 Mollie currently has over 130.000 customers in the Benelux market and we are on a mission to win the rest of Europe. Winning Sweden has been set as one of our priorities for Mollie and we need your help to make this happen.
 
 Mollie is looking for a working student to help the Expansion team grow our presence in new markets. We pride ourselves on being hyper local and you will play a critical part in achieving this. You will assist with our translation efforts to make sure our product is fully available in Swedish to successfully launch in Sweden.
 
 This is a chance to help Mollie launch products into new markets. You will also experience the way teams collaborate across an organisation.
 
 If you are a highly motivated student, then this role is just for you!
 
  What you’ll be doing
 
 
  Contribute to Mollie’s expansion into Sweden by helping create a localised product offering.
  Develop a good understanding of the Mollie product offering to create a glossary of key terms in Swedish.
  Translations: you will help translate your product and customer facing content into Swedish by reviewing existing translations and making adjustments where necessary.
 
 
  What you’ll bring
 
 
  Currently enrolled in a Bachelor’s or Master’s degree in Business, Management, Communications, or Marketing related fields
  Ability to read and write at C2 Level in both English and Swedish
  Available for a minimum of 16 hours per week, with a strong preference for 24-40 hours
  Interest in fintech and the Swedish local payments/e-commerce landscape
  Previous experience with translations preferred but not required
 


Working Student - Swedish Translations - Mollie

Working Student - Swedish Translations

You have 1-3 years in data science, expertise in BDT algorithms, basic experience with Generative AI, strong Python skills, and cloud platform knowledge, preferably in fintech. M.Sc./Ph.D. required.

You will develop and maintain ML models, perform exploratory data analysis, ensure production readiness, collaborate with MLEs, and contribute to knowledge sharing within the Data Science community.

Data

Software Engineering

<div>
 <h1 class="jobSectionHeader">Your Opportunity</h1>
 We are looking for a Data Scientist to join our growing Machine Learning Craft at Mollie. Our Craft is set up as a central entity that provides ML and GenAI capabilities across Mollie. We primarily develop predictive ML models that provide decision intelligence to our colleagues in various Domains such as Monitoring (risk &amp; fraud), Payments, Financial Services, Merchant Experience &amp; GTM. We also maintain a cloud-based ML Platform, which we use for both model development and deployment.
 This is a hands-on role, where you will spend most of your time developing in Python together with our team of DSs and MLEs. You will also be interfacing directly with subject matter experts and stakeholders, e.g. to evaluate the feasibility of potential ML use cases or to explain how your model works during a Team Review.
 
 This role is based at Mollie’s Amsterdam headquarters. You will be part of a geographically-distributed team (Amsterdam/Lisbon/Milan) that is comfortable collaborating virtually &amp; hybrid.
 
 <h2 class="jobSectionHeader"> What you’ll be doing</h2>
 <ul>
 <li>Develop and maintain ML models for a range of use cases across Mollie. Ensure these models smoothly reach production and bring measurable value to our stakeholders.</li>
 <li>Perform efficient exploratory data analysis (EDA) and present key insights to colleagues &amp; stakeholders.</li>
 <li>Adopt best practices and standards for the development of robust ML models.</li>
 <li>Collaborate closely with MLEs to prepare your code &amp; model for production using our ML Platform.</li>
 <li>Contribute regularly to our bi-weekly DS Community of Practice (knowledge sharing sessions).</li>
 </ul>
 
 <h2 class="jobSectionHeader"> What you'll bring</h2>
 <ul>
 <li> 1-3 years experience in data science and machine learning, including the development of models that successfully went to production.</li>
 <li>You are an expert in using applied ML on structured data, in particular regression and classification problems using boosted decision tree (BDT) algorithms.</li>
 <li>You have basic experience with Generative AI, both large language models (LLMs) and embedding models.</li>
 <li>You approach complex problems in a structured way, always looking for the simplest, pragmatic solutions.</li>
 <li>You understand the technical and non-technical constraints of a business problem.</li>
 <li>You are detail-oriented but can also quickly shift priorities if required.</li>
 <li>You enjoy working collaboratively in a cross-functional &amp; distributed team environment.</li>
 <li>You have good presentation skills and can communicate to a wide variety of audiences.</li>
 <li>You have a strong foundation in statistics.</li>
 <li>You have solid software engineering skills and love coding in Python.</li>
 <li>You know your way around a linux shell and are comfortable with Git for version control.</li>
 <li>You know the scikit-learn API inside and out.</li>
 <li>You are comfortable in an agile Way of Working, with Scrum or similar frameworks.</li>
 </ul>
 <h2 class="jobSectionHeader"> Nice to have</h2>
 <ul>
 <li>Experience with Google Cloud Platform Vertex AI or similar (e.g. SageMaker).</li>
 <li>Experience in the financial services industry (banking or fintech).</li>
 <li>Familiarity with DevOps &amp; MLOps principles.</li>
 <li>M.Sc. or Ph.D. in Machine Learning, Computer Science, Physics, or similar.</li>
 </ul>
</div>


 Your Opportunity
 We are looking for a Data Scientist to join our growing Machine Learning Craft at Mollie. Our Craft is set up as a central entity that provides ML and GenAI capabilities across Mollie. We primarily develop predictive ML models that provide decision intelligence to our colleagues in various Domains such as Monitoring (risk & fraud), Payments, Financial Services, Merchant Experience & GTM. We also maintain a cloud-based ML Platform, which we use for both model development and deployment.
 This is a hands-on role, where you will spend most of your time developing in Python together with our team of DSs and MLEs. You will also be interfacing directly with subject matter experts and stakeholders, e.g. to evaluate the feasibility of potential ML use cases or to explain how your model works during a Team Review.
 
  This role is based at Mollie’s Amsterdam headquarters. You will be part of a geographically-distributed team (Amsterdam/Lisbon/Milan) that is comfortable collaborating virtually & hybrid.
 
  What you’ll be doing
 
  Develop and maintain ML models for a range of use cases across Mollie. Ensure these models smoothly reach production and bring measurable value to our stakeholders.
  Perform efficient exploratory data analysis (EDA) and present key insights to colleagues & stakeholders.
  Adopt best practices and standards for the development of robust ML models.
  Collaborate closely with MLEs to prepare your code & model for production using our ML Platform.
  Contribute regularly to our bi-weekly DS Community of Practice (knowledge sharing sessions).
 
 
  What you'll bring
 
   1-3 years experience in data science and machine learning, including the development of models that successfully went to production.
  You are an expert in using applied ML on structured data, in particular regression and classification problems using boosted decision tree (BDT) algorithms.
  You have basic experience with Generative AI, both large language models (LLMs) and embedding models.
  You approach complex problems in a structured way, always looking for the simplest, pragmatic solutions.
  You understand the technical and non-technical constraints of a business problem.
  You are detail-oriented but can also quickly shift priorities if required.
  You enjoy working collaboratively in a cross-functional & distributed team environment.
  You have good presentation skills and can communicate to a wide variety of audiences.
  You have a strong foundation in statistics.
  You have solid software engineering skills and love coding in Python.
  You know your way around a linux shell and are comfortable with Git for version control.
  You know the scikit-learn API inside and out.
  You are comfortable in an agile Way of Working, with Scrum or similar frameworks.
 
  Nice to have
 
  Experience with Google Cloud Platform Vertex AI or similar (e.g. SageMaker).
  Experience in the financial services industry (banking or fintech).
  Familiarity with DevOps & MLOps principles.
  M.Sc. or Ph.D. in Machine Learning, Computer Science, Physics, or similar.
 


Data Scientist I - Mollie

Data Scientist I

You need 5+ years in business process/change management, experience with related tools, cross-functional collaboration, strong communication skills, and Fintech knowledge is a plus.

You will design, implement, and document core business processes, manage change for product rollouts, conduct testing, gather feedback, and collaborate to automate processes for exceptional customer experiences.

<div>
 Mollie was founded in 2004 in Amsterdam. Since then, Mollie has grown exponentially to become a trusted payment service provider for over 200,000 businesses. However, this is just the beginning.
 We feel that banking has been set up against us for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly—boring.
 In contrast, Mollie was founded to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. A product-first approach that our customers can truly benefit from.
 We share a high bar for building a product that our customers will love. Our strong maker culture is balanced by cross-functional teams and a focus on fast-paced product cycles.
 
 Your opportunity:
 As part of this role, you will be a key enabler of our mission to help merchants with effortless money management. As Business Process Manager you will lead the development, implementation, and optimization of all business processes for our new "money management" products. You will be working on designing and documenting processes and policies for our operational teams to ensure they are empowered and able to support our customers effectively. You will focus on process excellence, pursue optimal workflows, and care about the change management and customer experience end-to-end.
 
 What you will be doing:
 <ul>
 <li>Lead the end-to-end design, development, and implementation of all core business processes related to money management, including customer support, fraud handling, dispute resolution, account management, etc.</li>
 <li>Design and maintain clear documentation for all related processes, ensuring alignment with internal standards and operating guidelines</li>
 <li>Own the change management for the rollout to Ops for the product rollouts, ensuring seamless coordination with our Operations team</li>
 <li>Develop comprehensive supporting materials, including Work Instructions, Macros, and Help Centre Articles, for both ongoing and new deployments, and consistently update and optimise them based on customer insights.</li>
 <li>Coordinate launches with Operations teams to facilitate effective capacity planning and manage potential positive/negative impacts of changes.</li>
 <li>Conduct User Acceptance Testing for new product launches</li>
 </ul>
 <ul>
 <li>Establish ongoing monitoring and feedback gathering mechanisms to track support trends and inform future development decisions</li>
 <li>Ensure processes are scalable, efficient, and adhere to regulatory standards and industry best practices.</li>
 </ul>
 <ul>
 <li>Collaborate with product teams to automate manual processes, improving service speed and accuracy.</li>
 </ul>
 <ul>
 <li>Ensure that all customer-facing processes, including customer support and complaint resolution, are designed to deliver exceptional customer experiences.</li>
 </ul>
 
 What you will bring
 <ul>
 <li>5+years of business process or/and change management experience</li>
 <li>Experience with business process and change management tooling and frameworks</li>
 <li>Experience working with cross functional teams, ideally with Product and Engineering teams</li>
 <li>Ability to communicate effectively across all levels of the organisation</li>
 <li>Knowledge of the Fintech is a plus</li>
 </ul>
</div>


 Mollie was founded in 2004 in Amsterdam. Since then, Mollie has grown exponentially to become a trusted payment service provider for over 200,000 businesses. However, this is just the beginning.
 We feel that banking has been set up against us for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly—boring.
 In contrast, Mollie was founded to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. A product-first approach that our customers can truly benefit from.
 We share a high bar for building a product that our customers will love. Our strong maker culture is balanced by cross-functional teams and a focus on fast-paced product cycles.
 
  Your opportunity:
 As part of this role, you will be a key enabler of our mission to help merchants with effortless money management. As Business Process Manager you will lead the development, implementation, and optimization of all business processes for our new "money management" products. You will be working on designing and documenting processes and policies for our operational teams to ensure they are empowered and able to support our customers effectively. You will focus on process excellence, pursue optimal workflows, and care about the change management and customer experience end-to-end.
 
  What you will be doing:
 
  Lead the end-to-end design, development, and implementation of all core business processes related to money management, including customer support, fraud handling, dispute resolution, account management, etc.
  Design and maintain clear documentation for all related processes, ensuring alignment with internal standards and operating guidelines
  Own the change management for the rollout to Ops for the product rollouts, ensuring seamless coordination with our Operations team
  Develop comprehensive supporting materials, including Work Instructions, Macros, and Help Centre Articles, for both ongoing and new deployments, and consistently update and optimise them based on customer insights.
  Coordinate launches with Operations teams to facilitate effective capacity planning and manage potential positive/negative impacts of changes.
  Conduct User Acceptance Testing for new product launches
 
 
  Establish ongoing monitoring and feedback gathering mechanisms to track support trends and inform future development decisions
  Ensure processes are scalable, efficient, and adhere to regulatory standards and industry best practices.
 
 
  Collaborate with product teams to automate manual processes, improving service speed and accuracy.
 
 
  Ensure that all customer-facing processes, including customer support and complaint resolution, are designed to deliver exceptional customer experiences.
 
 
  What you will bring
 
  5+years of business process or/and change management experience
  Experience with business process and change management tooling and frameworks
  Experience working with cross functional teams, ideally with Product and Engineering teams
  Ability to communicate effectively across all levels of the organisation
  Knowledge of the Fintech is a plus
 


Mollie

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