Company share options

Holidays

Subsidized private medical insurance

Increased pension matching

Enhance parental pay

Large

Turn your money into something greater with Moneybox. Save, invest, buy a home, build a retirement fund - all with one award-winning app. Join our community of over 700,000 people.

Finance

Moneybox

Banking & Finance

Turn your money into something greater with Moneybox.

You should have 1+ years of admin experience, be organised and trustworthy, communicate well, work flexibly, and maintain professionalism while enjoying your role.

You will manage inbound mail, scanning, and triaging for departments, collaborating with teams for efficiency while ensuring data confidentiality and assisting with administrative tasks as needed.

London

For our customer teams to run like clockwork and keep our customers at the heart of everything we do, we need sound support behind the scenes – and that’s where you come in. We’re looking for someone to join our friendly team, who can take ownership of handling all inbound postal items with efficiency and speed. This consists of opening, scanning, and directing all items to the right place while upholding strict data protection procedures. The ideal candidate has availability on Tuesday, Wednesday, and Thursday afternoons, with some flexibility available for start times. Note: this role is office-based and 10 hours per week, with flexibility dependent on when the post is delivered. What You'll Do * Manage and own processing of all inbound post to our Moneybox office, including opening, scanning, and triaging items for multiple departments * Work closely with the Customer Operations, Office, and Cargoworks management teams to ensure this is a smooth and speedy process * Ensure data is handled with strict confidentiality and in line with Moneybox security procedures * Assist with ad hoc administrative duties where required Experience And Skills * An organised, energetic individual with proven administrative experience (minimum 1 year) * Trustworthy and reliable – you’ll be performing tasks that are critical to mitigating risk to our business and customers * Able to work independently and flexibly * A naturally personable, great communicator who can use initiative and suggest improvements where needed * Knows how to have to have fun while maintaining a professional outlook. Our Customer Commitment * Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. * Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way. * That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey. * We RAISE the bar with our service.... * Relationship: * We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service. * Advocacy: * We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features. * Integrity: * We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability. * Simplicity: * We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. * Expert App Knowledge: * We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields. Please read before you apply! By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.

For our customer teams to run like clockwork and keep our customers at the heart of everything we do, we need sound support behind the scenes – and that’s where you come in.We’re looking for someone to join our friendly team, who can take ownership of handling all inbound postal items with efficiency and speed. This consists of opening, scanning, and directing all items to the right place while upholding strict data protection procedures.The ideal candidate has availability on Tuesday, Wednesday, and Thursday afternoons, with some flexibility available for start times.Note: this role is office-based and 10 hours per week, with flexibility dependent on when the post is delivered.What You'll Do * Manage and own processing of all inbound post to our Moneybox office, including opening, scanning, and triaging items for multiple departments * Work closely with the Customer Operations, Office, and Cargoworks management teams to ensure this is a smooth and speedy process * Ensure data is handled with strict confidentiality and in line with Moneybox security procedures * Assist with ad hoc administrative duties where required      Experience And Skills * An organised, energetic individual with proven administrative experience (minimum 1 year) * Trustworthy and reliable – you’ll be performing tasks that are critical to mitigating risk to our business and customers * Able to work independently and flexibly * A naturally personable, great communicator who can use initiative and suggest improvements where needed * Knows how to have to have fun while maintaining a professional outlook.      Our Customer Commitment * Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. * Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way. * That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey. * We RAISE the bar with our service.... * Relationship: * We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service. * Advocacy: * We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features. * Integrity: * We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability. * Simplicity: * We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. * Expert App Knowledge: * We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.      Please read before you apply!By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.comYour application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.

Admin Assistant - Moneybox

For our customer teams to run like clockwork and keep our customers at the heart of everything we do, we need sound support behind the scenes – and that’s where you come in.&lt;br&gt;&lt;br&gt;We’re looking for someone to join our friendly team, who can take ownership of handling all inbound postal items with efficiency and speed. This consists of opening, scanning, and directing all items to the right place while upholding strict data protection procedures.&lt;br&gt;&lt;br&gt;The ideal candidate has availability on Tuesday, Wednesday, and Thursday afternoons, with some flexibility available for start times.&lt;br&gt;&lt;br&gt;Note: this role is office-based and 10 hours per week, with flexibility dependent on when the post is delivered.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manage and own processing of all inbound post to our Moneybox office, including opening, scanning, and triaging items for multiple departments&lt;/li&gt;&lt;li&gt;Work closely with the Customer Operations, Office, and Cargoworks management teams to ensure this is a smooth and speedy process&lt;/li&gt;&lt;li&gt;Ensure data is handled with strict confidentiality and in line with Moneybox security procedures&lt;/li&gt;&lt;li&gt;Assist with ad hoc administrative duties where required&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;An organised, energetic individual with proven administrative experience (minimum 1 year)&lt;/li&gt;&lt;li&gt;Trustworthy and reliable – you’ll be performing tasks that are critical to mitigating risk to our business and customers&lt;/li&gt;&lt;li&gt;Able to work independently and flexibly&lt;/li&gt;&lt;li&gt;A naturally personable, great communicator who can use initiative and suggest improvements where needed&lt;/li&gt;&lt;li&gt;Knows how to have to have fun while maintaining a professional outlook.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Customer Commitment&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. &lt;/li&gt;&lt;li&gt;Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.&lt;/li&gt;&lt;li&gt;That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.&lt;/li&gt;&lt;li&gt;We RAISE the bar with our service....&lt;/li&gt;&lt;li&gt;Relationship:&lt;/li&gt;&lt;li&gt;We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service.&lt;/li&gt;&lt;li&gt;Advocacy:&lt;/li&gt;&lt;li&gt;We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.&lt;/li&gt;&lt;li&gt;Integrity:&lt;/li&gt;&lt;li&gt;We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.&lt;/li&gt;&lt;li&gt;Simplicity:&lt;/li&gt;&lt;li&gt;We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. &lt;/li&gt;&lt;li&gt;Expert App Knowledge:&lt;/li&gt;&lt;li&gt;We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Please read before you apply!&lt;br&gt;&lt;br&gt;By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.&lt;br&gt;&lt;br&gt;We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.&lt;br&gt;&lt;br&gt;We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.&lt;br&gt;&lt;br&gt;Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.&lt;br&gt;&lt;br&gt;If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com&lt;br&gt;&lt;br&gt;Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.&lt;br&gt;&lt;br&gt;

Admin Assistant

You should have strong communication skills, problem-solving abilities, customer service experience, and a proactive approach to handling complaints effectively and empathetically.

You will handle customer complaints, provide solutions, communicate effectively, and ensure customer satisfaction through thorough issue resolution and follow-ups.

As a Complaints Executive within the growing Customer Care team you’ll play a crucial role in providing exceptional service for our customers who require additional support for us, whether that’s an escalation in their query or due to their personal circumstances. Once onboarded, you’ll be confident dealing with difficult, or sensitive customer situations and eager to gain further skills here.

What is the customer care team?

The Customer Care team is responsible for supporting and advocating for our customers who require specialised expertise. They oversee the complaints handling process across the department, taking on many of the tasks themselves, and advising in other cases.

Alongside the complaints, ‘Vulnerable Customer Operations’ also sit with this team. They’re responsible for training and oversight of our team members in terms of both interactions and escalations with vulnerable customers. Finally, bereavement cases also sit within this team.

The team provides both effective training and oversight, as well as clear and accurate reporting of metrics to be able to demonstratively be making improvements for our customers, the team, and the business across all areas. They utilise existing metrics and reporting processes, incorporate new ones, and undertake Quality Assurance checks regularly.

With overview and management of all of the above processes, this team works to ensure that customer interactions with reference to them is consistently improved, and in a way that is advocating for them. This includes departmental training sessions, as well as Moneybox-wide discussions, feedback and training. You’ll also conduct external research and interaction, to ensure we’re always at the forefront of Fintech capabilities within the teams.

As an Executive within the team, you’ll be responsible for some of the processes outlined, aided by your Team Leader who will help to support and guide you.

What You'll Do


 * This role will be responsible for but not limited to the following areas:
 * Complaints:
 * Working on a proportion of summary complaints as they come in to help resolve customer escalations
 * Working on any resulting final responses where these are not resolved initially to ensure we’re sending these out swiftly and accurately
 * Work with the Team Leader on the constant review and update of current processes and documentation, providing your ideas for improvement
 * Improvements:
 * Initiatives to improve key metrics including *summary resolution rate*, *overall EMI:Complaints rate* and *CSAT* with complaints ongoing - including, but not limited to, phone calls, team feedback, training, product feedback, etc.
 * Wider company and team understanding and acknowledgement of the area
 * Support with reporting on root cause analysis of Complaints and providing feedback on areas of improvement across the teams
 * Anything else:
 * Please note that as a part of all areas above, answering or making phone calls to these customers is considered part of the role
 * We’d like you to retain your Intercom knowledge by ensuring you take part in customer conversations or/and operational processes throughout the week, meaning you are able to answer complaints with full context.
   
   

Our Customer Commitment


 * Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home.
 * Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.
 * That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.
 * We RAISE the bar with our service....
 * Relationship:
 * We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service.
 * Advocacy:
 * We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.
 * Integrity:
 * We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.
 * Simplicity:
 * We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services.
 * Expert App Knowledge:
 * We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.
   
   

Who You Are


 * You’re ready for the challenge of working within a new team, and prepared to work with many stakeholders, as well as autonomously
 * You’re able to pick up and adapt to existing processes, as well as provide focused ways to improve them
 * You are passionate about improving customer experience within Moneybox, especially with reference to complaints
 * You work to encourage and promote diversity within the team and provide an open and transparent environment
 * You’re an enthusiastic, positive and proactive leader and you come at every challenge with an open-mind
 * You’re a sharp organiser with the ability to see the big picture while managing the day to day workflow who can balance this while looking out for the best interests of the customer and team
 * You’re communicative and able to argue for your ideas appropriately and professionally
 * You value constructive feedback and is able to see it as a chance for improvement to better your skills
 * You’re a confident and friendly individual who is able to clearly explain to customers what is needed of them, whilst providing a great Moneybox service
 * You’re a mature, ambitious individual who’s looking to build their career at an exciting very fast-growing company
   
   

Experience And Skills


 * Great written and verbal communication skills
 * Strong analytical and problem-solving skills
 * Ability to understand complex processes and able to explain them clearly to customers and team members
 * Meticulous attention to detail
 * Great time management skills
 * Relevant experience in a similar role
 * Internal hires: This role is available to all current executives within the existing teams.
 * External hires: Minimum 1+ years of experience in a similar role
   
   

Working hours


 * Five days per week which will include weekend days in a rotational system.
 * Shifts are 9 am – 5:30 pm. Additional overtime hours are also available.
 * This role can be fully remote within the UK or hybrid (2 days in the London office per week)
 * Please note that the tax year black out for this role would be the month of April.
   
   

Visa Sponsorship

At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Please read before you apply!

By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.

We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.

We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com

Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.



Customer Care Complaints Executive - Moneybox

As a Complaints Executive within the growing Customer Care team you’ll play a crucial role in providing exceptional service for our customers who require additional support for us, whether that’s an escalation in their query or due to their personal circumstances. Once onboarded, you’ll be confident dealing with difficult, or sensitive customer situations and eager to gain further skills here.&lt;br&gt;&lt;br&gt;What is the customer care team?&lt;br&gt;&lt;br&gt;The Customer Care team is responsible for supporting and advocating for our customers who require specialised expertise. They oversee the complaints handling process across the department, taking on many of the tasks themselves, and advising in other cases.&lt;br&gt;&lt;br&gt;Alongside the complaints, ‘Vulnerable Customer Operations’ also sit with this team. They’re responsible for training and oversight of our team members in terms of both interactions and escalations with vulnerable customers. Finally, bereavement cases also sit within this team.&lt;br&gt;&lt;br&gt;The team provides both effective training and oversight, as well as clear and accurate reporting of metrics to be able to demonstratively be making improvements for our customers, the team, and the business across all areas. They utilise existing metrics and reporting processes, incorporate new ones, and undertake Quality Assurance checks regularly.&lt;br&gt;&lt;br&gt;With overview and management of all of the above processes, this team works to ensure that customer interactions with reference to them is consistently improved, and in a way that is advocating for them. This includes departmental training sessions, as well as Moneybox-wide discussions, feedback and training. You’ll also conduct external research and interaction, to ensure we’re always at the forefront of Fintech capabilities within the teams.&lt;br&gt;&lt;br&gt;As an Executive within the team, you’ll be responsible for some of the processes outlined, aided by your Team Leader who will help to support and guide you.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;This role will be responsible for but not limited to the following areas:&lt;/li&gt;&lt;li&gt;Complaints:&lt;/li&gt;&lt;li&gt;Working on a proportion of summary complaints as they come in to help resolve customer escalations &lt;/li&gt;&lt;li&gt;Working on any resulting final responses where these are not resolved initially to ensure we’re sending these out swiftly and accurately&lt;/li&gt;&lt;li&gt;Work with the Team Leader on the constant review and update of current processes and documentation, providing your ideas for improvement&lt;/li&gt;&lt;li&gt;Improvements:&lt;/li&gt;&lt;li&gt;Initiatives to improve key metrics including *summary resolution rate*, *overall EMI:Complaints rate* and *CSAT* with complaints ongoing - including, but not limited to, phone calls, team feedback, training, product feedback, etc. &lt;/li&gt;&lt;li&gt;Wider company and team understanding and acknowledgement of the area&lt;/li&gt;&lt;li&gt;Support with reporting on root cause analysis of Complaints and providing feedback on areas of improvement across the teams&lt;/li&gt;&lt;li&gt;Anything else:&lt;/li&gt;&lt;li&gt;Please note that as a part of all areas above, answering or making phone calls to these customers is considered part of the role&lt;/li&gt;&lt;li&gt;We’d like you to retain your Intercom knowledge by ensuring you take part in customer conversations or/and operational processes throughout the week, meaning you are able to answer complaints with full context.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Customer Commitment&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Here at Moneybox, we're here to help our customers turn their money into something greater. That could be helping them to save for what matters, invest for their future or buy their first home. &lt;/li&gt;&lt;li&gt;Whatever their reason for joining us, we guarantee a service that’s simple and reliable, that supports them in achieving their goals, and celebrates with them along the way.&lt;/li&gt;&lt;li&gt;That’s why our commitment to customers is a priority and our customer-facing teams are dedicated to supporting each and every one of them throughout their Moneybox journey.&lt;/li&gt;&lt;li&gt;We RAISE the bar with our service....&lt;/li&gt;&lt;li&gt;Relationship:&lt;/li&gt;&lt;li&gt;We put customers first. We provide swift resolutions and always try to keep conversations with the same person. We celebrate our customers' wins and aim to provide an excellent standard of service.&lt;/li&gt;&lt;li&gt;Advocacy:&lt;/li&gt;&lt;li&gt;We listen to our customer’s and advocate for them at each step of their journey. We have established systems to share customer feedback, and likewise, act on their behalf during testing of new features.&lt;/li&gt;&lt;li&gt;Integrity:&lt;/li&gt;&lt;li&gt;We work honestly, fairly and with our customer's best interests in mind. Where possible, we provide extra support to those that may need it, especially in cases of accessibility or vulnerability.&lt;/li&gt;&lt;li&gt;Simplicity:&lt;/li&gt;&lt;li&gt;We are clear and simple. No complicated jargon, just straightforward conversations to make sure you fully understand our products and services. &lt;/li&gt;&lt;li&gt;Expert App Knowledge:&lt;/li&gt;&lt;li&gt;We provide the information to help customers achieve their goals. We encourage team learning and development to ensure our customer-facing teams are experts in the app, and their fields.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Who You Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You’re ready for the challenge of working within a new team, and prepared to work with many stakeholders, as well as autonomously &lt;/li&gt;&lt;li&gt;You’re able to pick up and adapt to existing processes, as well as provide focused ways to improve them&lt;/li&gt;&lt;li&gt;You are passionate about improving customer experience within Moneybox, especially with reference to complaints &lt;/li&gt;&lt;li&gt;You work to encourage and promote diversity within the team and provide an open and transparent environment&lt;/li&gt;&lt;li&gt;You’re an enthusiastic, positive and proactive leader and you come at every challenge with an open-mind&lt;/li&gt;&lt;li&gt;You’re a sharp organiser with the ability to see the big picture while managing the day to day workflow who can balance this while looking out for the best interests of the customer and team&lt;/li&gt;&lt;li&gt;You’re communicative and able to argue for your ideas appropriately and professionally&lt;/li&gt;&lt;li&gt;You value constructive feedback and is able to see it as a chance for improvement to better your skills &lt;/li&gt;&lt;li&gt;You’re a confident and friendly individual who is able to clearly explain to customers what is needed of them, whilst providing a great Moneybox service&lt;/li&gt;&lt;li&gt;You’re a mature, ambitious individual who’s looking to build their career at an exciting very fast-growing company&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience And Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Great written and verbal communication skills&lt;/li&gt;&lt;li&gt;Strong analytical and problem-solving skills&lt;/li&gt;&lt;li&gt;Ability to understand complex processes and able to explain them clearly to customers and team members&lt;/li&gt;&lt;li&gt;Meticulous attention to detail&lt;/li&gt;&lt;li&gt;Great time management skills &lt;/li&gt;&lt;li&gt;Relevant experience in a similar role&lt;/li&gt;&lt;li&gt;Internal hires: This role is available to all current executives within the existing teams.&lt;/li&gt;&lt;li&gt;External hires: Minimum 1+ years of experience in a similar role&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Working hours&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Five days per week which will include weekend days in a rotational system.&lt;/li&gt;&lt;li&gt;Shifts are 9 am – 5:30 pm. Additional overtime hours are also available. &lt;/li&gt;&lt;li&gt;This role can be fully remote within the UK or hybrid (2 days in the London office per week)&lt;/li&gt;&lt;li&gt;Please note that the tax year black out for this role would be the month of April.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Visa Sponsorship&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please read before you apply!&lt;br&gt;&lt;br&gt;&lt;/strong&gt;By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.&lt;br&gt;&lt;br&gt;We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.&lt;br&gt;&lt;br&gt;We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.&lt;br&gt;&lt;br&gt;Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.&lt;br&gt;&lt;br&gt;If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would rather we did not keep your details on file, you can contact us at email: DPO@moneyboxapp.com&lt;br&gt;&lt;br&gt;Your application will be subject to criminal record and adverse credit history checks (such as CCJs, IVAs and bankruptcy). As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know.&lt;br&gt;&lt;br&gt;

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