NewLaw Solicitors is a law firm that specialises in providing comprehensive legal services across various areas, including personal injury, medical negligence, and employment law. Their ultimate mission is to deliver expert legal advice and representation to individuals, ensuring they receive justice and the best possible outcomes for their cases. NewLaw's purpose is to make a positive difference in the lives of their clients by offering accessible, high-quality legal support and advocating for their rights with dedication and professionalism.

NewLaw Solicitors

You must have a passion for customer service, time management skills, excellent communication abilities, and experience in claims or personal injury is a plus.

You’ll manage diverse cases, prioritize client care, gather information, and provide expert guidance throughout the claims process for optimal client outcomes.

Customer Relations

Legal

Cardiff

<div>
 Location: Cardiff, with hybrid working following completion of probation. Salary: £22,369.35 - £24,300 depending on experience Hours: Monday – Friday
 Are you passionate about providing exceptional customer service and making a real difference in people's lives?
 We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we're home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients.
 At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support.
 You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.
 Join NewLaw as a Case Manager and enjoy some outstanding benefits.....
 Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:
 Salary- £22,369.35 - £24,300 depending on experience, plus bonus potential. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few). Lifestyle &amp; Wellbeing Benefits- discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
 About you
 <ul>
 <li>First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting.</li>
 <li>You’ll have proven effective time management and organisational skills within a task-based environment.</li>
 <li>You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.</li>
 <li>Experience in either claims or personal injury setting would be advantageous.</li>
 </ul>
 About us
 NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
 We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
 We are agile. We are experts. We are imaginative. We are reliable.
 Keep your career moving, smarter.
</div>


 Location: Cardiff, with hybrid working following completion of probation.  Salary: £22,369.35 - £24,300 depending on experience Hours: Monday – Friday
 Are you passionate about providing exceptional customer service and making a real difference in people's lives?
 We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager. As one of the fastest-growing law firms in the UK, we're home to a team of exceptionally talented and dedicated professionals committed to achieving the best outcomes for our clients.
 At NewLaw, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you'll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it's handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you'll play a vital role in ensuring that our clients receive the highest level of service and support.
 You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you'll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.
  Join NewLaw as a Case Manager and enjoy some outstanding benefits.....
 Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:
  Salary- £22,369.35 - £24,300 depending on experience, plus bonus potential. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions.  Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
  About you
 
  First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting.
  You’ll have proven effective time management and organisational skills within a task-based environment.
  You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.
  Experience in either claims or personal injury setting would be advantageous.
 
  About us
 NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
 We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
  We are agile. We are experts. We are imaginative. We are reliable.
  Keep your career moving, smarter.


Customer Service Representative - NewLaw Solicitors

Customer Service Representative

You need strong IT skills, excellent customer service, organizational abilities, empathetic communication, and preferably a legal background to excel in client relationships.

You will welcome new clients, manage diaries, handle calls, prepare documents, and assist with case management to ensure exceptional service and accurate filing.

Bristol

<div>
 Location: Bristol Hours: Monday – Friday
 Are you an organised and motivated individual with a passion for providing exceptional client service? 
 Do you have a keen interest in the legal field and a desire to develop your career in Wills and Probate? If so, we have an exciting opportunity for you to join our dynamic team as a Probate Legal Assistant.
 As a Probate Legal Assistant, you will be an essential part of our Wills and Probate Team. You will work closely with Probate Case Managers/ Fee Earners, mastering the intricacies of probate applications and estate administration. Your role will involve:
 <ul>
 <li> Welcoming New Clients: Be the friendly first point of contact, setting up new cases and providing service quotes.</li>
 <li> Administrative Excellence: Manage diaries, produce documents, and maintain accurate filing systems.</li>
 <li> Customer Engagement: Handle inbound calls, provide updates, and assist customers, ensuring they receive exceptional service.</li>
 <li> Case Management: Prepare correspondence, chase information, and handle legal forms.</li>
 </ul>
 We are seeking a proactive individual with strong organisational skills and the ability to manage a busy diary system. Your ability to build and maintain strong relationships with clients and stakeholders, coupled with your commitment to confidentiality, will be crucial. You should have excellent communication skills, both verbal and written, and demonstrate empathy with clients who have suffered a bereavement.
 Join NewLaw as a Probate legal Assistant and enjoy some outstanding benefits.....
 Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:
 Salary- £22,370 - £23,700 depending on experience, plus bonus potential. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few). Lifestyle &amp; Wellbeing Benefits- discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
 About you
 <ul>
 <li> Strong IT Skills: Proficient in Word, Excel, and Outlook.</li>
 <li> Customer-Focused: Excellent customer service skills and emotional intelligence to support clients in sensitive situations.</li>
 <li> Organised: Strong organizational and diary management skills.</li>
 <li>Empathetic Communicator: Exceptional verbal and written communication skills.</li>
 <li> Experience: Legal background preferred but not essential; ability to build and maintain strong client relationships is crucial.</li>
 </ul>
 About us
 NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
 We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
 We are agile. We are experts. We are imaginative. We are reliable.
 Keep your career moving, smarter.
</div>


 Location: Bristol  Hours: Monday – Friday
  Are you an organised and motivated individual with a passion for providing exceptional client service? 
 Do you have a keen interest in the legal field and a desire to develop your career in Wills and Probate? If so, we have an exciting opportunity for you to join our dynamic team as a Probate Legal Assistant.
 As a Probate Legal Assistant, you will be an essential part of our Wills and Probate Team. You will work closely with Probate Case Managers/ Fee Earners, mastering the intricacies of probate applications and estate administration. Your role will involve:
 
   Welcoming New Clients: Be the friendly first point of contact, setting up new cases and providing service quotes.
   Administrative Excellence: Manage diaries, produce documents, and maintain accurate filing systems.
   Customer Engagement: Handle inbound calls, provide updates, and assist customers, ensuring they receive exceptional service.
   Case Management: Prepare correspondence, chase information, and handle legal forms.
 
 We are seeking a proactive individual with strong organisational skills and the ability to manage a busy diary system. Your ability to build and maintain strong relationships with clients and stakeholders, coupled with your commitment to confidentiality, will be crucial. You should have excellent communication skills, both verbal and written, and demonstrate empathy with clients who have suffered a bereavement.
  Join NewLaw as a Probate legal Assistant and enjoy some outstanding benefits.....
 Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include:
  Salary- £22,370 - £23,700 depending on experience, plus bonus potential. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions.  Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
  About you
 
   Strong IT Skills: Proficient in Word, Excel, and Outlook.
   Customer-Focused: Excellent customer service skills and emotional intelligence to support clients in sensitive situations.
   Organised: Strong organizational and diary management skills.
  Empathetic Communicator: Exceptional verbal and written communication skills.
   Experience: Legal background preferred but not essential; ability to build and maintain strong client relationships is crucial.
 
  About us
 NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
 We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
  We are agile. We are experts. We are imaginative. We are reliable.
  Keep your career moving, smarter.


Probate Legal Assistant - NewLaw Solicitors

Probate Legal Assistant

You should have strong IT skills, excellent customer service, organizational prowess, empathetic communication, and the ability to build client relationships; legal experience is a plus.

You will welcome clients, manage diaries, produce documents, handle calls, provide updates, prepare correspondence, chase info, and manage legal forms for exceptional service.

You need 3+ years in estate administration, strong private client knowledge, excellent communication, and experience with legal documents and case management systems.

You will manage probate cases, prepare legal documents, advise clients, ensure compliance via case management systems, and mentor junior team members for high standards in the Probate Team.

Consulting

<div>
 Location: Bristol/Cardiff Contract: Permanent, Full Time Hours: 37.5 hours per week
 NewLaw Solicitors is in an exciting growth phase, and we're seeking a passionate Senior Probate Case Manager to join our renowned Probate Team. 
 If you're dedicated and ready to make a significant impact, this is the perfect opportunity for you!
 As a Senior Probate Case Manager, you'll play a crucial role in our Private Client Team, and you’ll manage a diverse caseload with minimal supervision, handle complex intestacies, lifetime and discretionary trusts, and oversee estate property sales and transfers.
 Your key tasks will be:
 <ul>
 <li> Managing Probate Cases: Handle a mix of grant-only and estate administration cases independently.</li>
 <li> Legal Document Preparation: Draft high-quality legal documents with precision and accuracy.</li>
 <li> Client Interaction: Provide expert legal advice and regular updates to clients using various communication methods.</li>
 <li> Compliance and Efficiency: Utilise our case management system to ensure timely and compliant case progression.</li>
 <li> Training and Support: Mentor junior team members and maintain high standards within the Probate Team.</li>
 </ul>
 Join NewLaw as a Senior Probate Case Manager and enjoy some outstanding benefits…
 Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
 Salary- A competitive salary based on experience. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions. Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&amp;Q &amp; Wickes to name just a few). Lifestyle &amp; Wellbeing Benefits- discounted &amp; flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.
 About you
 <ul>
 <li> Qualifications: A minimum of three years' experience in estate administration as a Law Graduate, Solicitor, CILEX, or TEP.</li>
 <li> Knowledge: Strong background in private client work and a commitment to staying updated with legal developments.</li>
 <li> Skills: Excellent organisational and communication skills, both written and verbal. Ability to build strong client relationships and handle confidential information with discretion.</li>
 <li> Experience: Proven ability to draft and prepare legal documents to a high standard and manage probate cases efficiently using a case management system.</li>
 </ul>
 About us
 NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
 We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
 We are agile. We are experts. We are imaginative. We are reliable.
 Keep your career moving, smarter.
</div>


 Location: Bristol/Cardiff  Contract: Permanent, Full Time Hours: 37.5 hours per week
  NewLaw Solicitors is in an exciting growth phase, and we're seeking a passionate Senior Probate Case Manager to join our renowned Probate Team. 
 If you're dedicated and ready to make a significant impact, this is the perfect opportunity for you!
 As a Senior Probate Case Manager, you'll play a crucial role in our Private Client Team, and you’ll manage a diverse caseload with minimal supervision, handle complex intestacies, lifetime and discretionary trusts, and oversee estate property sales and transfers.
 Your key tasks will be:
 
   Managing Probate Cases: Handle a mix of grant-only and estate administration cases independently.
   Legal Document Preparation: Draft high-quality legal documents with precision and accuracy.
   Client Interaction: Provide expert legal advice and regular updates to clients using various communication methods.
   Compliance and Efficiency: Utilise our case management system to ensure timely and compliant case progression.
   Training and Support: Mentor junior team members and maintain high standards within the Probate Team.
 
  Join NewLaw as a Senior Probate Case Manager and enjoy some outstanding benefits…
 Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
  Salary- A competitive salary based on experience. Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday! Pension- 3% Employer Contributions.  Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Wagestream- a financial wellbeing app that gives you more control over you your pay, helps you save, provides financial advice and offers discounts on your shopping.
  About you
 
   Qualifications: A minimum of three years' experience in estate administration as a Law Graduate, Solicitor, CILEX, or TEP.
   Knowledge: Strong background in private client work and a commitment to staying updated with legal developments.
   Skills: Excellent organisational and communication skills, both written and verbal. Ability to build strong client relationships and handle confidential information with discretion.
   Experience: Proven ability to draft and prepare legal documents to a high standard and manage probate cases efficiently using a case management system.
 
  About us
 NewLaw is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas: Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.
 We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
  We are agile. We are experts. We are imaginative. We are reliable.
  Keep your career moving, smarter.



NewLaw Solicitors

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