NMC Healthcare is one of the largest private healthcare networks in the United Arab Emirates, and the third largest in Oman. Since 1975, we have provided high quality, personalised, and compassionate care to our patients and are proud to have earned the trust of millions of people in the UAE and around the world.

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It has come to our attention that fake job offers have been circulated under the name of NMC Healthcare by certain individuals/entities claiming that they are representatives or subsidiaries or under contract with NMC Healthcare. 

If you receive any unauthorised, suspicious, or fraudulent offers or interview calls, please send an email to verification@nmc.ae for formal verification. If you believe you have been a victim of a recruitment fraud, you are encouraged to approach the law enforcement agencies immediately.

Science & Healthcare

NMC Healthcare

Delivering personalised care that matters.

You must be a licensed pediatrician with board certification, 2+ years of experience, strong ethics, DHA license, and excellent English skills; Arabic is a plus.

You will evaluate pediatric patients, conduct exams, order tests, provide consultative services, and participate in training, while handling on-call emergencies and other related duties.

Healthcare

Dubai

<div><div><ul><li>Performs the professional duties of a pediatrician.
</li></ul><ul><li>To perform his duties in the Pediatric Outpatient Clinic evaluating patients on a daily basis.
</li></ul><ul><li>Performs general or special examinations and other procedures covering the full scope of the field of pediatrics. Orders laboratory examinations and x-rays, determines diagnosis, prescribes nursing and dietary care necessary, orders or applies such preventive measures as required.
</li></ul><ul><li>Serves as pediatric consultant to Surgery and OB/Gyn to in- and out-patients as assigned and/or required.
</li></ul><ul><li>Serves as a specialist in pediatrics providing consultative services to the other Medical Services. Provides technical assistance with pediatric patients.
</li></ul><ul><li>Reviews journals, texts or periodicals in order to keep current on latest techniques, procedures, drugs and therapy.
</li></ul><ul><li>Participates in scheduled in-service training programs and in the regular Physicians' Conferences.
</li></ul><ul><li>Provides on-call emergency coverage for pediatric emergencies
</li></ul><ul><li>Performs other miscellaneous related duties as requested.</li></ul></div></div>
<br><div><div><ul><li>Performs the professional duties of a pediatrician.
</li></ul><ul><li>To perform his duties in the Pediatric Outpatient Clinic evaluating patients on a daily basis.
</li></ul><ul><li>Performs general or special examinations and other procedures covering the full scope of the field of pediatrics. Orders laboratory examinations and x-rays, determines diagnosis, prescribes nursing and dietary care necessary, orders or applies such preventive measures as required.
</li></ul><ul><li>Serves as pediatric consultant to Surgery and OB/Gyn to in- and out-patients as assigned and/or required.
</li></ul><ul><li>Serves as a specialist in pediatrics providing consultative services to the other Medical Services. Provides technical assistance with pediatric patients.
</li></ul><ul><li>Reviews journals, texts or periodicals in order to keep current on latest techniques, procedures, drugs and therapy.
</li></ul><ul><li>Participates in scheduled in-service training programs and in the regular Physicians' Conferences.
</li></ul><ul><li>Provides on-call emergency coverage for pediatric emergencies
</li></ul><ul><li>Performs other miscellaneous related duties as requested.</li></ul></div></div>
<br><div><div><ul><li>Graduate of approved Medical School with a valid license to practice medicine.
</li></ul><ul><li>Certification by the American Board of Pediatrics or equivalent U.K. certification Member of the Royal College of Physicians (PAEDS).
</li></ul><ul><li>At least 2 years as a full-time pediatrician, after residency training.
</li></ul><ul><li>Must have a thorough knowledge of medical ethics, with particular reference to the obligation to maintain the confidentiality of his work; personality which inspires confidence and trust in his patients; and adhere to Bylaws, Rules and Regulations of the Medical Organization.
</li></ul><ul><li>Current licensure in country of origin and with DHA license to practice in Dubai, UAE.
</li></ul><ul><li>Excellent command of oral and written English. Knowledge of Arabic language is desirable but not essential.
</li></ul><ul><li>Communication, interpersonal skills as applied to interaction with co-workers, superiors, patients &amp; families.</li></ul></div></div><p></p>

Performs the professional duties of a pediatrician.
To perform his duties in the Pediatric Outpatient Clinic evaluating patients on a daily basis.
Performs general or special examinations and other procedures covering the full scope of the field of pediatrics. Orders laboratory examinations and x-rays, determines diagnosis, prescribes nursing and dietary care necessary, orders or applies such preventive measures as required.
Serves as pediatric consultant to Surgery and OB/Gyn to in- and out-patients as assigned and/or required.
Serves as a specialist in pediatrics providing consultative services to the other Medical Services. Provides technical assistance with pediatric patients.
Reviews journals, texts or periodicals in order to keep current on latest techniques, procedures, drugs and therapy.
Participates in scheduled in-service training programs and in the regular Physicians' Conferences.
Provides on-call emergency coverage for pediatric emergencies
Performs other miscellaneous related duties as requested.
Performs the professional duties of a pediatrician.
To perform his duties in the Pediatric Outpatient Clinic evaluating patients on a daily basis.
Performs general or special examinations and other procedures covering the full scope of the field of pediatrics. Orders laboratory examinations and x-rays, determines diagnosis, prescribes nursing and dietary care necessary, orders or applies such preventive measures as required.
Serves as pediatric consultant to Surgery and OB/Gyn to in- and out-patients as assigned and/or required.
Serves as a specialist in pediatrics providing consultative services to the other Medical Services. Provides technical assistance with pediatric patients.
Reviews journals, texts or periodicals in order to keep current on latest techniques, procedures, drugs and therapy.
Participates in scheduled in-service training programs and in the regular Physicians' Conferences.
Provides on-call emergency coverage for pediatric emergencies
Performs other miscellaneous related duties as requested.
Graduate of approved Medical School with a valid license to practice medicine.
Certification by the American Board of Pediatrics or equivalent U.K. certification Member of the Royal College of Physicians (PAEDS).
At least 2 years as a full-time pediatrician, after residency training.
Must have a thorough knowledge of medical ethics, with particular reference to the obligation to maintain the confidentiality of his work; personality which inspires confidence and trust in his patients; and adhere to Bylaws, Rules and Regulations of the Medical Organization.
Current licensure in country of origin and with DHA license to practice in Dubai, UAE.
Excellent command of oral and written English. Knowledge of Arabic language is desirable but not essential.
Communication, interpersonal skills as applied to interaction with co-workers, superiors, patients & families.

Consultant - Pediatrics - NMC Healthcare

Consultant - Pediatrics

You should have an engineering degree, stay updated on trends, solve problems, estimate costs, design processes, implement solutions, document requisitions, and train others. CRP experience is a plus.

You will stay updated on engineering trends, solve problems, estimate costs, conduct research, design and improve processes, implement solutions, train staff, manage complaints, and handle documentation.

Research & Development

Engineering

<div><ul><li>Staying up to date with international engineering trends.
</li><li>Identifying and addressing problems.
</li><li>Estimating costs and timelines.
</li><li>Conducting research and applying new knowledge.
</li><li>Designing processes, materials, tools, and systems.
</li><li>Making improvements to existing processes, materials, etc.
</li><li>Implementing solutions and designs.
</li><li>Training other engineering personnel.</li></ul></div>
<br><div><ul><li>Managing complaints and tickets
</li><li>Documentation of purchase requisitions and purchase orders
</li><li>CRP System (can be coached)
</li><li>Engineering Degree is preferred</li></ul></div>
<br><div><p>CRP System experience is a benefit, however, training will be offered.
</p><p>Engineering Degree is preferred.</p></div><p></p>

Staying up to date with international engineering trends.
Identifying and addressing problems.
Estimating costs and timelines.
Conducting research and applying new knowledge.
Designing processes, materials, tools, and systems.
Making improvements to existing processes, materials, etc.
Implementing solutions and designs.
Training other engineering personnel.
Managing complaints and tickets
Documentation of purchase requisitions and purchase orders
CRP System (can be coached)
Engineering Degree is preferred
CRP System experience is a benefit, however, training will be offered.
Engineering Degree is preferred.

Executive - Engineering - UAEN - NMC Healthcare

Executive - Engineering - UAEN

You must have a degree, at least one year in a customer-focused role, strong interpersonal and organizational skills, reliable and punctual demeanor, and proficiency in MS Office and English.

You will greet patients, manage inquiries, register patients, verify insurance, handle payments, maintain records, assist in complaints, and ensure compliance with hospital policies.

Customer Relations

<div><ul><li>Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
</li><li>Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
</li><li>Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
</li><li>Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
</li><li>Provide for the claim form in case the patient want to claim reimbursement
</li><li>Cater to the needs of the all incoming patients (with or without appointments).
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedure for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.</li></ul></div><p></p>
<br><p></p><div><ul><li>Giving information to the respective doctor/nurse for the call backs.
</li><li>Checking the emails daily, replying where ever required and to clear the respective dues if any.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
</li><li>Participate in the Hospital training programs.
</li><li>Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
</li><li>Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.</li></ul></div><p></p>
<br><div><ul><li>EDUCATION: Education requires graduation from an accredited University in any discipline
</li><li>EXPERIENCE: Work requires a minimum of one year of administrative in customer focused Environment experience
</li><li>QUALIFICATION: Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused; service oriented; patient &amp; understanding.
</li><li>Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Reliable, punctual, dependable, and responsive.
</li> <li>Excellent command of oral and written English. Arabic language desirable but not essential.
</li><li>SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, &amp; Power point) MS Outlook &amp; Internet skills.</li></ul></div>

Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
Provide for the claim form in case the patient want to claim reimbursement
Cater to the needs of the all incoming patients (with or without appointments).
Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedure for booking appointments.
Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.
Giving information to the respective doctor/nurse for the call backs.
Checking the emails daily, replying where ever required and to clear the respective dues if any.
Ensure operations are carried out uniformly according to the hospital policies and procedures.
Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
Provide education to the patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by doctor and handing over available education materials.
Participate in the Hospital training programs.
Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
Keeping strict compliance in confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use or give to any person or organization information of any nature related to the Hospital which the Hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with my Hospital duties, with its specific prior written authorization.
Other duty assigned by the Head of Department but limited to the capacity of the employee and his/her designation and as of business needs.
EDUCATION: Education requires graduation from an accredited University in any discipline
EXPERIENCE: Work requires a minimum of one year of administrative in customer focused Environment experience
QUALIFICATION: Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a professional manner with diverse range of individuals; superior phone etiquette skills and Patient focused; service oriented; patient & understanding.
Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining composure.
Reliable, punctual, dependable, and responsive.
 Excellent command of oral and written English. Arabic language desirable but not essential.
SKILLS: Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet skills.

Guest Relations Incharge - UAEN - NMC Healthcare

Guest Relations Incharge - UAEN

You must have a BSc in Pharmacy, 2 years of hospital experience, DHA license, and knowledge of UAE laws; English proficiency is essential, Arabic is a plus.

You will dispense medications, counsel patients, review prescriptions, supervise repackaging, handle inquiries, monitor stock, assist training, and ensure compliance with regulations.

Legal

<div><ul><li>Dispense medications to inpatient as per prescription.
</li><li>Reviews and interprets each prescription/ medication order before dispensing to ascertain correctness of strength, dose instructions and dosage form.
</li><li>Patient counseling- Provides appropriate patient information concerning the dispensed medications.
</li><li>Clarify any prescription abnormality with the prescribing physician. Any unresolved problems are referred to chief pharmacist.
</li><li>Supervise the repackaging, labeling and documentation of medications issued to other departments.
</li><li>Answers drug related inquiries received from doctors, nurses and customers. Those inquiries which cannot be answered with certainty are to be referred to the chief pharmacist.
</li><li>Assists in the training of new pharmacist and pharmacist staff as per the direction of the chief pharmacist.
</li><li>Performs specialty pharmacy activities, as delegated and trained.
</li><li>Responsible for medicine&rsquo;s stock, near expiry medicines monitoring &amp; updating controlled medicine register on daily wise.
</li><li>Performs other miscellaneous duties, as directed by the chief pharmacist.
</li><li>To follow appropriate international guidelines, DHA regulations &amp; Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.</li></ul></div><p></p>
<br><div><ul><li>Dispense medications to inpatient as per prescription.
</li><li>Reviews and interprets each prescription/ medication order before dispensing to ascertain correctness of strength, dose instructions and dosage form.
</li><li>Patient counseling- Provides appropriate patient information concerning the dispensed medications.
</li><li>Clarify any prescription abnormality with the prescribing physician. Any unresolved problems are referred to chief pharmacist.
</li><li>Supervise the repackaging, labeling and documentation of medications issued to other departments.
</li><li>Answers drug related inquiries received from doctors, nurses and customers. Those inquiries which cannot be answered with certainty are to be referred to the chief pharmacist.
</li><li>Assists in the training of new pharmacist and pharmacist staff as per the direction of the chief pharmacist.
</li><li>Performs specialty pharmacy activities, as delegated and trained.
</li><li>Responsible for medicine&rsquo;s stock, near expiry medicines monitoring &amp; updating controlled medicine register on daily wise.
</li><li>Performs other miscellaneous duties, as directed by the chief pharmacist.
</li><li>To follow appropriate international guidelines, DHA regulations &amp; Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.</li></ul></div><p></p>
<br><div><ul><li><b><i>Education and training. </i></b>Pharmacists must possess a Bachelor of Science Degree in Pharmacy from an accredited college or school of pharmacy.
</li><li>At least two (2) years experience in a hospital as a pharmacist.
</li><li>Thorough knowledge of UAE Laws, company policies, regulations precedents applicable to the area of work.
</li><li>DHA license.
</li><li>Good command of English. Arabic is desirable but not essential.</li></ul></div><p></p>

Dispense medications to inpatient as per prescription.
Reviews and interprets each prescription/ medication order before dispensing to ascertain correctness of strength, dose instructions and dosage form.
Patient counseling- Provides appropriate patient information concerning the dispensed medications.
Clarify any prescription abnormality with the prescribing physician. Any unresolved problems are referred to chief pharmacist.
Supervise the repackaging, labeling and documentation of medications issued to other departments.
Answers drug related inquiries received from doctors, nurses and customers. Those inquiries which cannot be answered with certainty are to be referred to the chief pharmacist.
Assists in the training of new pharmacist and pharmacist staff as per the direction of the chief pharmacist.
Performs specialty pharmacy activities, as delegated and trained.
Responsible for medicine’s stock, near expiry medicines monitoring & updating controlled medicine register on daily wise.
Performs other miscellaneous duties, as directed by the chief pharmacist.
To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
Dispense medications to inpatient as per prescription.
Reviews and interprets each prescription/ medication order before dispensing to ascertain correctness of strength, dose instructions and dosage form.
Patient counseling- Provides appropriate patient information concerning the dispensed medications.
Clarify any prescription abnormality with the prescribing physician. Any unresolved problems are referred to chief pharmacist.
Supervise the repackaging, labeling and documentation of medications issued to other departments.
Answers drug related inquiries received from doctors, nurses and customers. Those inquiries which cannot be answered with certainty are to be referred to the chief pharmacist.
Assists in the training of new pharmacist and pharmacist staff as per the direction of the chief pharmacist.
Performs specialty pharmacy activities, as delegated and trained.
Responsible for medicine’s stock, near expiry medicines monitoring & updating controlled medicine register on daily wise.
Performs other miscellaneous duties, as directed by the chief pharmacist.
To follow appropriate international guidelines, DHA regulations & Joint Commission International norms while treating or managing patients as well as while discharging their professional duties.
Education and training. Pharmacists must possess a Bachelor of Science Degree in Pharmacy from an accredited college or school of pharmacy.
At least two (2) years experience in a hospital as a pharmacist.
Thorough knowledge of UAE Laws, company policies, regulations precedents applicable to the area of work.
DHA license.
Good command of English. Arabic is desirable but not essential.

Physiotherapist - UAEN - NMC Healthcare

Physiotherapist - UAEN

You need a college degree, 1 year as a receptionist, strong tech skills, excellent interpersonal and organizational abilities, and fluent English. Arabic is a plus.

You will greet patients, manage appointments, verify insurance, handle billing, maintain records, ensure compliance, and provide excellent customer service while supporting departmental operations.

<div><ul><li>Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
</li><li>To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
</li><li>Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor&rsquo;s clinic when required.
</li> <li>Verifies the insurance card validity, coverage, and approval status. Checks doctor&rsquo;s and patient&rsquo;s signature on the claim form whenever applicable
</li><li>Registration of the patients visit in the hospital system for both new and revisit patients
</li><li>Billing the services rendered and collection of the payment with correct explanation to the patient
</li><li>Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
</li><li>Responsible for verifying the services rendered to the patient as per the doctor&rsquo;s order during billing
</li><li>Responsible for issue of receipts &amp; detailed summary of bills.
</li><li>Maintaining confidentiality of the patient files/related information at all times
</li><li>Catering to the needs of all patients (with or without appointments).
</li><li>Registration of new patients to include the explanation of the Patient &amp; Family Bill of Rights &amp; Responsibilities.
</li><li>Communicating information or messages received, to the concerned person effectively and promptly
</li><li>Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
</li><li>Participates in the monthly staff educational conferences/ trainings/seminars
</li><li>To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
</li><li>To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
</li><li>Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
</li><li>Investigates patient/visitor concerns and implements appropriate course of action.
</li><li>Performs duties of handling Patient / Telephone / back office work as per the departmental need
</li><li>Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
</li><li>Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
 </li><li>Responsible for computing the total transactions of the day and tallying the same with the HIS.
</li><li>Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
</li><li>Handling admission and discharge of patient in hospital.
</li><li>Strictly adheres to organization&rsquo;s regulations and policies especially those related to infection control, patient safety, JCI.
</li><li>Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-service training programs.
</li><li>Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
</li><li>Carries out other duties when requested by the Head of department.</li></ul></div>
<br><div><ul><li>Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
</li><li>To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
</li><li>Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor&rsquo;s clinic when required.
</li> <li>Verifies the insurance card validity, coverage, and approval status. Checks doctor&rsquo;s and patient&rsquo;s signature on the claim form whenever applicable
</li><li>Registration of the patients visit in the hospital system for both new and revisit patients
</li><li>Billing the services rendered and collection of the payment with correct explanation to the patient
</li><li>Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
</li><li>Responsible for verifying the services rendered to the patient as per the doctor&rsquo;s order during billing
</li><li>Responsible for issue of receipts &amp; detailed summary of bills.
</li><li>Maintaining confidentiality of the patient files/related information at all times
</li><li>Catering to the needs of all patients (with or without appointments).
</li><li>Registration of new patients to include the explanation of the Patient &amp; Family Bill of Rights &amp; Responsibilities.
</li><li>Communicating information or messages received, to the concerned person effectively and promptly
</li><li>Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
</li><li>Participates in the monthly staff educational conferences/ trainings/seminars
</li><li>To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
</li><li>To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
</li><li>Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
</li><li>Investigates patient/visitor concerns and implements appropriate course of action.
</li><li>Performs duties of handling Patient / Telephone / back office work as per the departmental need
</li><li>Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
</li><li>Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
 </li><li>Responsible for computing the total transactions of the day and tallying the same with the HIS.
</li><li>Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
</li><li>Handling admission and discharge of patient in hospital.
</li><li>Strictly adheres to organization&rsquo;s regulations and policies especially those related to infection control, patient safety, JCI.
</li><li>Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-service training programs.
</li><li>Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
</li><li>Carries out other duties when requested by the Head of department.</li></ul></div>
<br><div><ul><li>Preferably a college graduate in any discipline.
</li><li>Minimum 1 year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system.
</li><li>Proficient technology application skills; Basic MS Office (Word, Excel, &amp; PowerPoint) MS Outlook &amp; Internet Explorer skills.
</li><li>Must have exceptional interpersonal skill, maturity, and good judgment and be capable of communicating in a professional manner with a diverse range of individuals, superior telephone etiquette.
</li><li>Patient-focused; service-oriented; patient &amp; understanding.
</li><li>Efficient organizational skills: ability to handle multiple responsibilities under pressure while maintaining composure.
</li><li>Ability to work independently with minimal supervision.
</li><li>Reliable, punctual, dependable, and responsive.
</li><li>Excellent command of oral and written English. Arabic language is advantageous/desirable but not essential</li></ul></div>

Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
 Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
 Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.
Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required.
 Verifies the insurance card validity, coverage, and approval status. Checks doctor’s and patient’s signature on the claim form whenever applicable
Registration of the patients visit in the hospital system for both new and revisit patients
Billing the services rendered and collection of the payment with correct explanation to the patient
Maintaining transparency in cash collection as per the payment slip. Receipt of payment through cash/credit card/cheque/vouchers to be accurately allocated in the HIS.
Responsible for verifying the services rendered to the patient as per the doctor’s order during billing
Responsible for issue of receipts & detailed summary of bills.
Maintaining confidentiality of the patient files/related information at all times
Catering to the needs of all patients (with or without appointments).
Registration of new patients to include the explanation of the Patient & Family Bill of Rights & Responsibilities.
Communicating information or messages received, to the concerned person effectively and promptly
Provides information to assist patients or refer them to concerned department/appropriate contact in the organization.
Participates in the monthly staff educational conferences/ trainings/seminars
To follow the duty schedule prepared by the supervisors as per the requirement of the departmental operations (different time schedules).
To assist in collection of patient feedback and to guide the patients regarding the complaint redressal procedure whenever required. To aid in the projects and tasks pertaining to improvement of patient satisfaction
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
Investigates patient/visitor concerns and implements appropriate course of action.
Performs duties of handling Patient / Telephone / back office work as per the departmental need
Daily auditing of bills to ensure that it is up to date and closed as per billing protocol
Maintaining the petty cash received as per the billing protocol along with handover process at the end of shift
 Responsible for computing the total transactions of the day and tallying the same with the HIS.
Well versed with the billing guidelines of the hospital about cash handling, submission of collection, supportive documents, discount procedure, refund policy etc.
Handling admission and discharge of patient in hospital.
Strictly adheres to organization’s regulations and policies especially those related to infection control, patient safety, JCI.
Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
Participates and contributes to scheduled in-service training programs.
Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
Demonstrates the ability to listen to others in promoting effective communication.
Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
Preferably a college graduate in any discipline.
Minimum 1 year experience as a receptionist in a patient-focused environment and operation of a multi-line switchboard system.
Proficient technology application skills; Basic MS Office (Word, Excel, & PowerPoint) MS Outlook & Internet Explorer skills.
Must have exceptional interpersonal skill, maturity, and good judgment and be capable of communicating in a professional manner with a diverse range of individuals, superior telephone etiquette.
Patient-focused; service-oriented; patient & understanding.
Efficient organizational skills: ability to handle multiple responsibilities under pressure while maintaining composure.
Ability to work independently with minimal supervision.
Reliable, punctual, dependable, and responsive.
Excellent command of oral and written English. Arabic language is advantageous/desirable but not essential

NMC Healthcare

Mission