Medium

From beachside estates and historic homes to countryside villas and mountain chalets, we help our guests find their ideal home-from-home, whilst every stay is professionally managed to ensure an effortless and enjoyable rental experience. This includes a personal welcome, 24/7 guest support, extensive housekeeping and dedicated concierge services. Our unique approach to short and medium-
term renting appeals to anyone looking for a vetted private place to stay and a premium hospitality experience to match.

Travel & Leisure

onefinestay

You should have experience in luxury operations, strong organizational and problem-solving skills, adaptability, a results-driven mindset, and the ability to make sound decisions under pressure.

You will manage operations, support team training, enhance supplier relations, control budgets, and flexibly assist on projects while ensuring high service standards for guests and stakeholders.

Hospitality & Retail

London

<div>
 At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 and became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry. 
 
 Role purpose
 You're responsible for the day-to-day duties of delivering our operations, using a number of platforms and techniques to ensure everything is ready for our guests and deliver any additional service obligations. Plus maintaining our homeowner's trust. 
 
 You'll be looking after a wide range of tasks-based personnel and roles, with our Field Operations Lead in support, reliable and responsible for all daily tasks of our operations included at both our sites. Working as a team to ensure perfect execution of all duties, so you’ll need to be ready to jump in and help where required. Mentoring and supporting seasonal workers to allow seasonal growth. 
 
 As a member of the London business, you’ll also contribute to continuous improvement initiatives and strategic planning work with city colleagues and support functions. 
 
 Duties and responsibilities
 <ul>
 <li>Operations delivery - You will play your part in the complete operations resource and onboarding, looking for areas where improvements can be made as well as providing support to the existing processes. You will ensure the resource of our operations always advocates the onefinestay brand.</li>
 <li>Team player - You’ll be part of a team that will require you to work autonomously while also supporting a seasonal team which can grow to 10+ members in peak. You’ll provide training, guidance for the members of the team and ensure they are supported at all times.</li>
 <li>Lead on task throughout the day and motivate others within your team, to be able to provide the best level of support to ensure our guests and stakeholders are serviced to the highest standards while hitting designated team/individual targets.</li>
 <li>You’ll understand that reaction times (SLA) and cost efficiency can be at odds and help maintain this accordingly.</li>
 <li>Operational control – Enhancing the relationships we have with suppliers &amp; 3rd Parties, whilst managing our standards, support new partnerships to better serve the operational function, this includes planning and leading our seasonal recruitment requirements. Also, you're able to balance the operations on key discretionary spend, acting as the decision-maker for any operational service whilst working with the teams to ensure our budgets are always under control.</li>
 <li>Flexing into other teams to support discrete tasks dependent on business need.</li>
 <li>Supporting the manager and team on discrete projects as required.</li>
 </ul> 
 
 Qualifications and experience
 <ul>
 <li>Experience with a high-end or luxury product and operations, anything related to accommodation or the travel industry is a bonus.</li>
 <li>You have a track record of delivering within an operational business.</li>
 <li>Good organisational skills and able to work autonomously.</li>
 <li>Ambitious and results-driven with a love of achieving high-level operations.</li>
 <li>This role is fast-paced and tasks and aspects can change. You are flexible, adaptable and amenable to change.</li>
 <li>Dynamic and responsive.</li>
 <li>Good team-building and problem-solving skills.</li>
 <li>Good commercial awareness is a bonus but not required.</li>
 <li>Sound judgement and decision-making skills, even under pressure.</li>
 </ul>
</div>


 At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 and became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
 
  Role purpose
 You're responsible for the day-to-day duties of delivering our operations, using a number of platforms and techniques to ensure everything is ready for our guests and deliver any additional service obligations. Plus maintaining our homeowner's trust.
 
 You'll be looking after a wide range of tasks-based personnel and roles, with our Field Operations Lead in support, reliable and responsible for all daily tasks of our operations included at both our sites. Working as a team to ensure perfect execution of all duties, so you’ll need to be ready to jump in and help where required. Mentoring and supporting seasonal workers to allow seasonal growth.
 
 As a member of the London business, you’ll also contribute to continuous improvement initiatives and strategic planning work with city colleagues and support functions.
 
  Duties and responsibilities
 
  Operations delivery - You will play your part in the complete operations resource and onboarding, looking for areas where improvements can be made as well as providing support to the existing processes. You will ensure the resource of our operations always advocates the onefinestay brand.
  Team player - You’ll be part of a team that will require you to work autonomously while also supporting a seasonal team which can grow to 10+ members in peak. You’ll provide training, guidance for the members of the team and ensure they are supported at all times.
  Lead on task throughout the day and motivate others within your team, to be able to provide the best level of support to ensure our guests and stakeholders are serviced to the highest standards while hitting designated team/individual targets.
  You’ll understand that reaction times (SLA) and cost efficiency can be at odds and help maintain this accordingly.
  Operational control – Enhancing the relationships we have with suppliers & 3rd Parties, whilst managing our standards, support new partnerships to better serve the operational function, this includes planning and leading our seasonal recruitment requirements. Also, you're able to balance the operations on key discretionary spend, acting as the decision-maker for any operational service whilst working with the teams to ensure our budgets are always under control.
  Flexing into other teams to support discrete tasks dependent on business need.
  Supporting the manager and team on discrete projects as required.
 
 
  Qualifications and experience
 
  Experience with a high-end or luxury product and operations, anything related to accommodation or the travel industry is a bonus.
  You have a track record of delivering within an operational business.
  Good organisational skills and able to work autonomously.
  Ambitious and results-driven with a love of achieving high-level operations.
  This role is fast-paced and tasks and aspects can change. You are flexible, adaptable and amenable to change.
  Dynamic and responsive.
  Good team-building and problem-solving skills.
  Good commercial awareness is a bonus but not required.
  Sound judgement and decision-making skills, even under pressure.
 


Field Operations Intern - Festive Season - onefinestay

Field Operations Intern - Festive Season

You must have excellent communication skills, strong attention to detail, organizational skills, and the ability to work under pressure while assisting the team and understanding operational impacts.

You will manage contractor schedules, communicate via phone and email, investigate damages, assist teammates, arrange emergency cover, and support discrete projects as needed.

Facilities Management

<div>
 At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
 
 Role purpose
 
 This role supports on property management processes such as organizing contractors and recording the details of the work required. Working as part of a team to ensure a perfect execution of all maintenance tasks, always ensuring our agreed reaction times are met in the most cost-efficient way possible.
 
 We’re looking for someone with a strong operations mindset to effectively support our teams even when under pressure, in a fast-paced, ever-changing work environment. You will have excellent attention to detail and focus. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.
 
 Ultimately the right person for this role will be like us - customer focused team players who are innovative, ambitious, trustworthy and always striving for excellence.
 
 Duties and responsibilities 
 
 <ul>
 <li>Responding to the operational needs of other teams at onefinestay</li>
 <li>Accurate scheduling of outside contractors and in-house maintenance staff to attend our homes</li>
 <li>Phone and email communication with the above contractors</li>
 <li>Detail-intensive investigations of damages caused to homes</li>
 <li>Assisting team mates when delegated various tasks</li>
 <li>Arranging emergency cover for urgent issues when they arise</li>
 <li>Flexibility to support manager and team on discrete projects/ ad hoc tasks as required</li>
 </ul> 
 
 Qualifications and experience 
 
 <ul>
 <li>Excellent communication skills (fluency in written and spoken English)</li>
 <li>Attention to detail and a methodical, consistent approach to your work</li>
 <li>Once you start something, you always see it through, finding the most efficient way to deliver excellent service.</li>
 <li>Excellent organizational skills: You’re always one step ahead; scheduling, planning and managing lots of different activities to schedule and manage that involve lots of different people.</li>
 <li>You’re comfortable working under pressure and never fazed by last-minute changes.</li>
 <li>You enjoy spending a lot of time on the phone, assisting our field team members with their general enquiries and helping them troubleshoot issues using your office resources</li>
 <li>You’re operationally aware; you’ll need to understand the impact your actions will have on the rest of the business.</li>
 </ul>
</div>


 At onefinestay, we open doors to the finest homes and villas in the most desirable destinations and deliver a one-of-a-kind service to both guests and homeowners around the world. The company launched in London in 2010 became part of Accor in 2016. With each memorable stay, we deliver a level of personal service and professional hospitality unmatched in the private rental industry.
 
  Role purpose
 
  This role supports on property management processes such as organizing contractors and recording the details of the work required. Working as part of a team to ensure a perfect execution of all maintenance tasks, always ensuring our agreed reaction times are met in the most cost-efficient way possible.
 
  We’re looking for someone with a strong operations mindset to effectively support our teams even when under pressure, in a fast-paced, ever-changing work environment. You will have excellent attention to detail and focus. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.
 
  Ultimately the right person for this role will be like us - customer focused team players who are innovative, ambitious, trustworthy and always striving for excellence.
 
  Duties and responsibilities
 
 
  Responding to the operational needs of other teams at onefinestay
  Accurate scheduling of outside contractors and in-house maintenance staff to attend our homes
  Phone and email communication with the above contractors
  Detail-intensive investigations of damages caused to homes
  Assisting team mates when delegated various tasks
  Arranging emergency cover for urgent issues when they arise
  Flexibility to support manager and team on discrete projects/ ad hoc tasks as required
 
 
  Qualifications and experience
 
 
  Excellent communication skills (fluency in written and spoken English)
  Attention to detail and a methodical, consistent approach to your work
  Once you start something, you always see it through, finding the most efficient way to deliver excellent service.
  Excellent organizational skills: You’re always one step ahead; scheduling, planning and managing lots of different activities to schedule and manage that involve lots of different people.
  You’re comfortable working under pressure and never fazed by last-minute changes.
  You enjoy spending a lot of time on the phone, assisting our field team members with their general enquiries and helping them troubleshoot issues using your office resources
  You’re operationally aware; you’ll need to understand the impact your actions will have on the rest of the business.
 


Property Management Intern - Festive Season - onefinestay

Property Management Intern - Festive Season

You must be fluent in English, available during the festive season, dynamic, well-organized, relationship-focused, ambitious, and capable of sound judgment under pressure.

You will handle guest requests via phone, troubleshoot issues, coordinate with contractors, collect feedback, assist with payments, and support trip planning and logistics.

Customer Relations

<div>
 Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry?
 If this sounds like you, then read on.
 
 What is the Service team at onefinestay?
 We’re expanding our Service Team to support our guests over the festive period. It’s an on-call team like no other and we need caring, confident people to join for a short stint on the front line as a paid Intern. Our Service Team are our guest’s fixers – quick thinking, responsive and service focused. One minute they’ll be helping our guests with their arrival plans, the next, handling queries and organising additional services to make sure every guest has a brilliant experience. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.
 
 What will you be doing?
 <ul>
 <li>Answering the phone and dealing with guest requests</li>
 <li>Assist clients with troubleshooting problems as they arise</li>
 <li>Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay</li>
 <li>Collecting and communicating feedback to guests</li>
 <li>Assist Service Team members as needed</li>
 <li>Assist clients and accounting with the facilitation of payments and invoices</li>
 <li>Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.</li>
 <li>Working with worthy suppliers to help facilitate requests.</li>
 <li>Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.</li>
 </ul> 
 
 Who are we looking for?
 These are the essential requirements:
 <ul>
 <li>You must be fluent in English</li>
 <li>Available over the festive season, including weekends and public holidays</li>
 <li>Dynamic and responsive</li>
 <li>Good commercial awareness</li>
 <li>Great at building relationships and communicating with a diverse client base</li>
 <li>Good organisation skills and able to manage your own workload autonomously</li>
 <li>Ambitious and results driven by a love of delivering top quality customer service</li>
 <li>No qualms about working early, late and on some weekends</li>
 <li>Sound judgement and decision-making skills, even under pressure</li>
 </ul> 
 
 These are the nice-to-haves:
 <ul>
 <li>Hospitality experience preferred - ideally in hotel and F&amp;B, or retail</li>
 <li>Any other languages also welcome - French in particular</li>
 </ul>
</div>


 Are you the travel planner in your family or group of friends, known for staying organised even when preferences and requirements quickly change? Are you excited to roll up your sleeves and take pride in delighting guests? Do you want to gain invaluable experience in a luxury hospitality brand that is determined to stay at the forefront of the ever-growing short-term rental industry?
 If this sounds like you, then read on.
 
  What is the Service team at onefinestay?
 We’re expanding our Service Team to support our guests over the festive period. It’s an on-call team like no other and we need caring, confident people to join for a short stint on the front line as a paid Intern. Our Service Team are our guest’s fixers – quick thinking, responsive and service focused. One minute they’ll be helping our guests with their arrival plans, the next, handling queries and organising additional services to make sure every guest has a brilliant experience. If you enjoy a fast paced environment and solving problems, then we would love to hear from you.
 
  What will you be doing?
 
  Answering the phone and dealing with guest requests
  Assist clients with troubleshooting problems as they arise
  Acting as the contact point between guests and contractors to fix any issues that might arise during a guest's stay
  Collecting and communicating feedback to guests
  Assist Service Team members as needed
  Assist clients and accounting with the facilitation of payments and invoices
  Guide and assist Service Team with all stages of trip planning once the accommodation is confirmed, this includes: confirming guest lists, travel contact details and any special needs for guests. Arranging arrival and departure details, transportation and fridge stocking.
  Working with worthy suppliers to help facilitate requests.
  Occasionally, travelling to our home locations for the facilitation of a service request / providing access to trusted partners and contractors.
 
 
  Who are we looking for?
 These are the essential requirements:
 
  You must be fluent in English
  Available over the festive season, including weekends and public holidays
  Dynamic and responsive
  Good commercial awareness
  Great at building relationships and communicating with a diverse client base
  Good organisation skills and able to manage your own workload autonomously
  Ambitious and results driven by a love of delivering top quality customer service
  No qualms about working early, late and on some weekends
  Sound judgement and decision-making skills, even under pressure
 
 
 These are the nice-to-haves:
 
  Hospitality experience preferred - ideally in hotel and F&B, or retail
  Any other languages also welcome - French in particular
 


onefinestay

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