Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes.  Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.  Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. 

Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. 

Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. 

Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. 

The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals.


Science & Healthcare

Quest Diagnostics

Working together to create a healthier world, one life at a time. 

You need a bachelor’s degree, 3+ years in employee/labor relations, CBA experience, knowledge of regulations, and skills in investigations and resolving moderate complexity employee issues.

You will coach managers, investigate workplace issues, advise on performance and compliance, and ensure employee relations support while maintaining confidentiality and legal standards.

Legal

People, HR & Administration

Houston

The Employee Relations Partner works in both a leadership and team capacity to coach and counsel colleagues on performance improvement, employee development and corrective action. This individual will document all Employee Relations activities per established protocols and will serve as a mentor by providing guidance and support to those in the role of Human Resources Generalist. Employee Relations supports our leaders and our employees across all geographical regions to include all functions and providing such support related the interpretation of employment policies, practices and protocols as well partnering with Quest legal partners regarding applicable state and federal law as necessary. This role also provides information, interpretation, guidance and counseling to managers, employees and other Human Resources Generalists on moderately complex issues, employment policies and laws, and recommends course of action as appropriate. * Investigates and resolves workplace issues as well as provides support to managers and employees on moderately/highly complex issues such as discrimination, harassment and workplace violence as well employee performance * Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols * Provides consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies and procedures of the company * Partners with other departments such as Employee Health Services to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards. Also partners with Compliance on investigations and Benefits on issues related to Leave of Absence and Return to Work * Advises managers and supervisors on performance evaluations, feedback and recognition techniques, and establishment of measurements and standards * Counsels managers and supervisors on the alignment of employee performance improvement plans with organizational goals, and the overall adequacy and quality of those plans * Assists, counsels, and educates managers and supervisors on federal and state employment laws, ensuring legal compliance * Facilitates communication between employees, management and other HR functions as appropriate * Maintains current knowledge of policies, guidelines and employment laws across all regions and functions * May assist in researching, compiling documentation and developing responses for litigation or EEOC charges * Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence * Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues * Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures Required * Bachelor's degree * 3 years minimum Employee and labor Relations experience (including collective bargaining agreement - CBA) * Familiarity with state and federal regulations * Experience with investigations and resolving employee issues of moderate complexity effectively and thoroughly Skills * Experience in researching information and analyzing data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion * Demonstrated capability in preparing comprehensive reports and represent ideas clearly and concisely, both orally and in writing * Excellent interpersonal, verbal, and written communication skills and attention to detail while problem solving * Poise and professionalism to deal with people in a manner which shows sensitivity, tact and ability maintain composure in stressful situations * Ability to influence and interact with a diverse population of employees and stakeholders at a variety of levels within organization * Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc. * Knowledge of Human Resources philosophies, principles, and practices While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

The Employee Relations Partner works in both a leadership and team capacity to coach and counsel colleagues on performance improvement, employee development and corrective action. This individual will document all Employee Relations activities per established protocols and will serve as a mentor by providing guidance and support to those in the role of Human Resources Generalist. Employee Relations supports our leaders and our employees across all geographical regions to include all functions and providing such support related the interpretation of employment policies, practices and protocols as well partnering with Quest legal partners regarding applicable state and federal law as necessary.This role also provides information, interpretation, guidance and counseling to managers, employees and other Human Resources Generalists on moderately complex issues, employment policies and laws, and recommends course of action as appropriate. * Investigates and resolves workplace issues as well as provides support to managers and employees on moderately/highly complex issues such as discrimination, harassment and workplace violence as well employee performance * Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols * Provides consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies and procedures of the company * Partners with other departments such as Employee Health Services to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards. Also partners with Compliance on investigations and Benefits on issues related to Leave of Absence and Return to Work * Advises managers and supervisors on performance evaluations, feedback and recognition techniques, and establishment of measurements and standards * Counsels managers and supervisors on the alignment of employee performance improvement plans with organizational goals, and the overall adequacy and quality of those plans * Assists, counsels, and educates managers and supervisors on federal and state employment laws, ensuring legal compliance * Facilitates communication between employees, management and other HR functions as appropriate * Maintains current knowledge of policies, guidelines and employment laws across all regions and functions * May assist in researching, compiling documentation and developing responses for litigation or EEOC charges * Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence * Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues * Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures      Required * Bachelor's degree * 3 years minimum Employee and labor Relations experience (including collective bargaining agreement - CBA) * Familiarity with state and federal regulations * Experience with investigations and resolving employee issues of moderate complexity effectively and thoroughly      Skills * Experience in researching information and analyzing data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion * Demonstrated capability in preparing comprehensive reports and represent ideas clearly and concisely, both orally and in writing * Excellent interpersonal, verbal, and written communication skills and attention to detail while problem solving * Poise and professionalism to deal with people in a manner which shows sensitivity, tact and ability maintain composure in stressful situations * Ability to influence and interact with a diverse population of employees and stakeholders at a variety of levels within organization * Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc. * Knowledge of Human Resources philosophies, principles, and practices      While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resumeEqual Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Employee Relations Partner (Hybrid) - Quest Diagnostics

The Employee Relations Partner works in both a leadership and team capacity to coach and counsel colleagues on performance improvement, employee development and corrective action. This individual will document all Employee Relations activities per established protocols and will serve as a mentor by providing guidance and support to those in the role of Human Resources Generalist. Employee Relations supports our leaders and our employees across all geographical regions to include all functions and providing such support related the interpretation of employment policies, practices and protocols as well partnering with Quest legal partners regarding applicable state and federal law as necessary.&lt;br&gt;&lt;br&gt;This role also provides information, interpretation, guidance and counseling to managers, employees and other Human Resources Generalists on moderately complex issues, employment policies and laws, and recommends course of action as appropriate.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Investigates and resolves workplace issues as well as provides support to managers and employees on moderately/highly complex issues such as discrimination, harassment and workplace violence as well employee performance&lt;/li&gt;&lt;li&gt;Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols&lt;/li&gt;&lt;li&gt;Provides consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution and disciplinary issues (including termination) in accordance with the values, policies and procedures of the company&lt;/li&gt;&lt;li&gt;Partners with other departments such as Employee Health Services to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards. Also partners with Compliance on investigations and Benefits on issues related to Leave of Absence and Return to Work&lt;/li&gt;&lt;li&gt;Advises managers and supervisors on performance evaluations, feedback and recognition techniques, and establishment of measurements and standards &lt;/li&gt;&lt;li&gt;Counsels managers and supervisors on the alignment of employee performance improvement plans with organizational goals, and the overall adequacy and quality of those plans &lt;/li&gt;&lt;li&gt;Assists, counsels, and educates managers and supervisors on federal and state employment laws, ensuring legal compliance &lt;/li&gt;&lt;li&gt;Facilitates communication between employees, management and other HR functions as appropriate &lt;/li&gt;&lt;li&gt;Maintains current knowledge of policies, guidelines and employment laws across all regions and functions &lt;/li&gt;&lt;li&gt;May assist in researching, compiling documentation and developing responses for litigation or EEOC charges &lt;/li&gt;&lt;li&gt;Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence &lt;/li&gt;&lt;li&gt;Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues&lt;/li&gt;&lt;li&gt;Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state, and local laws and regulations, and company policies and procedures &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree&lt;/li&gt;&lt;li&gt;3 years minimum Employee and labor Relations experience (including collective bargaining agreement - CBA)&lt;/li&gt;&lt;li&gt;Familiarity with state and federal regulations&lt;/li&gt;&lt;li&gt;Experience with investigations and resolving employee issues of moderate complexity effectively and thoroughly&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience in researching information and analyzing data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion &lt;/li&gt;&lt;li&gt;Demonstrated capability in preparing comprehensive reports and represent ideas clearly and concisely, both orally and in writing&lt;/li&gt;&lt;li&gt;Excellent interpersonal, verbal, and written communication skills and attention to detail while problem solving&lt;/li&gt;&lt;li&gt;Poise and professionalism to deal with people in a manner which shows sensitivity, tact and ability maintain composure in stressful situations &lt;/li&gt;&lt;li&gt;Ability to influence and interact with a diverse population of employees and stakeholders at a variety of levels within organization&lt;/li&gt;&lt;li&gt;Familiarity with HR systems, such as HRIS, HR Reporting, Case Management, etc. &lt;/li&gt;&lt;li&gt;Knowledge of Human Resources philosophies, principles, and practices&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Employee Relations Partner (Hybrid)

You should have a bachelor's degree, 3-5 years' experience in product analysis, strong analytical and communication skills, knowledge of digital products, and be self-driven and customer-focused.

You will analyze digital product growth, partner with teams to develop strategies, conduct customer research, define user stories, and drive tech rollouts for improved adoption and engagement.

Data

Product

Secaucus

The Digital Product Analyst will be responsible for developing strategies to test and scale new products offerings and channels. The analyst will conduct market & customer research and couple these insights with internal data modelling/fact-finding to propose new and innovative solutions for Quest customers. The analyst will work with product managers and software engineers to get new products and features in the hands of Quest customers and iterate upon these offerings based on consumer reception. Please note this position is a Remote Opportunity * Analyze and identify factors which drive digital product growth. * Validate analysis using customer centric design practices. * Support in recommending tech rollout strategies which result in removing barriers and maximizing value. * Partner with data scientists to build a highly scalable data infrastructure to generate insights. * Research internal systems and competitive landscape to inform execution strategies, forecasts and objectives around adoption, retention, and engagement with digital products. * Partner with product managers to understand and inform digital product roadmaps, and support execution of roll out plans. * Conduct monitoring and analysis of how customers use our products and features to validate product market fit and drive digital product growth. * Support direct-to-consumer marketing strategies for assigned products. * Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go to market strategies for digital products at Quest. * Understand the long-term support strategy and its relevance to support innovation. * Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation. * Conduct research into future trends, internal activity and the impact and opportunity for Quest. Make future projections as the basis for the innovation strategy. * Source, identify and instill innovative best practices to maximize the value of existing technology and practices for Quest digital products. * Become an expert on emerging innovations around digital products for support. * Seek, collect, develop, evaluate, and select innovative ideas from a wide variety of sources, internal and external. Actively search for ideas and innovative technologies outside the company. * Develop effort vs benefit-based business cases to examine whether an innovation is worth doing or worthy of funding. * Capture, define, and write features and user stories as part of development life cycle, aligned to definition of ready and definition of done. * Partner with Agile team to guide them through refinement and delivery of user stories. * Drive execution of stories by answering questions, adding detail, assessing and addressing roadblocks. Education * Bachelor's degree in Business, Computer Science or a related field Required Work Experience * 3-5 years' experience in a similar role (can include related experience, such as product management) Preferred Work Experience * Demonstrated passion for Customer Experience and acting as an advocate for customers. * At least 1-2 years' experience with digital products, in a Digital Product Analyst or Digital Service Analyst role. Physical And Mental Requirements * Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps. * Self-driven, highly motivated individual. Knowledge * Knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial) * Understanding of relevant market trends with the ability to identify opportunities. * Knowledge of 'VOC' and Customer analytics technologies. * Agile development methodology knowledge desired. * Healthcare or clinical lab industry knowledge beneficial. * Awareness of change management principles. Skills * Strong analytical and critical thinking skills. * Deep technical skills. * Strong verbal and written communication skills. * Strong collaboration skills. * Ability to work independently while partnering with Business Product Owners. * Business process mapping (BPM) skills beneficial. * Advanced level expertise in analytical tools. (e.g. Excel pivot tables, Tableau, etc.) While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

The Digital Product Analyst will be responsible for developing strategies to test and scale new products offerings and channels. The analyst will conduct market & customer research and couple these insights with internal data modelling/fact-finding to propose new and innovative solutions for Quest customers. The analyst will work with product managers and software engineers to get new products and features in the hands of Quest customers and iterate upon these offerings based on consumer reception.Please note this position is a Remote Opportunity * Analyze and identify factors which drive digital product growth. * Validate analysis using customer centric design practices. * Support in recommending tech rollout strategies which result in removing barriers and maximizing value. * Partner with data scientists to build a highly scalable data infrastructure to generate insights. * Research internal systems and competitive landscape to inform execution strategies, forecasts and objectives around adoption, retention, and engagement with digital products. * Partner with product managers to understand and inform digital product roadmaps, and support execution of roll out plans. * Conduct monitoring and analysis of how customers use our products and features to validate product market fit and drive digital product growth. * Support direct-to-consumer marketing strategies for assigned products. * Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go to market strategies for digital products at Quest. * Understand the long-term support strategy and its relevance to support innovation. * Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation. * Conduct research into future trends, internal activity and the impact and opportunity for Quest. Make future projections as the basis for the innovation strategy. * Source, identify and instill innovative best practices to maximize the value of existing technology and practices for Quest digital products. * Become an expert on emerging innovations around digital products for support. * Seek, collect, develop, evaluate, and select innovative ideas from a wide variety of sources, internal and external. Actively search for ideas and innovative technologies outside the company. * Develop effort vs benefit-based business cases to examine whether an innovation is worth doing or worthy of funding. * Capture, define, and write features and user stories as part of development life cycle, aligned to definition of ready and definition of done. * Partner with Agile team to guide them through refinement and delivery of user stories. * Drive execution of stories by answering questions, adding detail, assessing and addressing roadblocks.      Education * Bachelor's degree in Business, Computer Science or a related field      Required Work Experience * 3-5 years' experience in a similar role (can include related experience, such as product management)      Preferred Work Experience * Demonstrated passion for Customer Experience and acting as an advocate for customers. * At least 1-2 years' experience with digital products, in a Digital Product Analyst or Digital Service Analyst role.      Physical And Mental Requirements * Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps. * Self-driven, highly motivated individual.      Knowledge * Knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial) * Understanding of relevant market trends with the ability to identify opportunities. * Knowledge of 'VOC' and Customer analytics technologies. * Agile development methodology knowledge desired. * Healthcare or clinical lab industry knowledge beneficial. * Awareness of change management principles.      Skills * Strong analytical and critical thinking skills. * Deep technical skills. * Strong verbal and written communication skills. * Strong collaboration skills. * Ability to work independently while partnering with Business Product Owners. * Business process mapping (BPM) skills beneficial. * Advanced level expertise in analytical tools. (e.g. Excel pivot tables, Tableau, etc.)      While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Digital Product Analyst (Remote Opportunity) - Quest Diagnostics

Secaucus, New Jersey, United States

The Digital Product Analyst will be responsible for developing strategies to test and scale new products offerings and channels. The analyst will conduct market &amp;amp; customer research and couple these insights with internal data modelling/fact-finding to propose new and innovative solutions for Quest customers. The analyst will work with product managers and software engineers to get new products and features in the hands of Quest customers and iterate upon these offerings based on consumer reception.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;Please note this position is a Remote Opportunity &lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Analyze and identify factors which drive digital product growth.&lt;/li&gt;&lt;li&gt;Validate analysis using customer centric design practices.&lt;/li&gt;&lt;li&gt;Support in recommending tech rollout strategies which result in removing barriers and maximizing value.&lt;/li&gt;&lt;li&gt;Partner with data scientists to build a highly scalable data infrastructure to generate insights.&lt;/li&gt;&lt;li&gt;Research internal systems and competitive landscape to inform execution strategies, forecasts and objectives around adoption, retention, and engagement with digital products.&lt;/li&gt;&lt;li&gt;Partner with product managers to understand and inform digital product roadmaps, and support execution of roll out plans.&lt;/li&gt;&lt;li&gt;Conduct monitoring and analysis of how customers use our products and features to validate product market fit and drive digital product growth.&lt;/li&gt;&lt;li&gt;Support direct-to-consumer marketing strategies for assigned products.&lt;/li&gt;&lt;li&gt;Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver new go to market strategies for digital products at Quest.&lt;/li&gt;&lt;li&gt;Understand the long-term support strategy and its relevance to support innovation.&lt;/li&gt;&lt;li&gt;Analyze opportunities, risks, strengths, and weaknesses, as well as the derivation of critical issues of the future and the purpose and vision of what Quest wants to achieve with innovation.&lt;/li&gt;&lt;li&gt;Conduct research into future trends, internal activity and the impact and opportunity for Quest. Make future projections as the basis for the innovation strategy.&lt;/li&gt;&lt;li&gt;Source, identify and instill innovative best practices to maximize the value of existing technology and practices for Quest digital products.&lt;/li&gt;&lt;li&gt;Become an expert on emerging innovations around digital products for support.&lt;/li&gt;&lt;li&gt;Seek, collect, develop, evaluate, and select innovative ideas from a wide variety of sources, internal and external. Actively search for ideas and innovative technologies outside the company.&lt;/li&gt;&lt;li&gt;Develop effort vs benefit-based business cases to examine whether an innovation is worth doing or worthy of funding.&lt;/li&gt;&lt;li&gt;Capture, define, and write features and user stories as part of development life cycle, aligned to definition of ready and definition of done.&lt;/li&gt;&lt;li&gt;Partner with Agile team to guide them through refinement and delivery of user stories.&lt;/li&gt;&lt;li&gt;Drive execution of stories by answering questions, adding detail, assessing and addressing roadblocks.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Education&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree in Business, Computer Science or a related field&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Work Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3-5 years' experience in a similar role (can include related experience, such as product management)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Work Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Demonstrated passion for Customer Experience and acting as an advocate for customers.&lt;/li&gt;&lt;li&gt;At least 1-2 years' experience with digital products, in a Digital Product Analyst or Digital Service Analyst role.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Physical And Mental Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps.&lt;/li&gt;&lt;li&gt;Self-driven, highly motivated individual.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Knowledge&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Knowledge of Customer Journey Management and Digital Product Management. (Knowledge of Digital Service Management beneficial)&lt;/li&gt;&lt;li&gt;Understanding of relevant market trends with the ability to identify opportunities.&lt;/li&gt;&lt;li&gt;Knowledge of 'VOC' and Customer analytics technologies.&lt;/li&gt;&lt;li&gt;Agile development methodology knowledge desired.&lt;/li&gt;&lt;li&gt;Healthcare or clinical lab industry knowledge beneficial.&lt;/li&gt;&lt;li&gt;Awareness of change management principles.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Strong analytical and critical thinking skills. &lt;/li&gt;&lt;li&gt;Deep technical skills.&lt;/li&gt;&lt;li&gt;Strong verbal and written communication skills.&lt;/li&gt;&lt;li&gt;Strong collaboration skills.&lt;/li&gt;&lt;li&gt;Ability to work independently while partnering with Business Product Owners.&lt;/li&gt;&lt;li&gt;Business process mapping (BPM) skills beneficial.&lt;/li&gt;&lt;li&gt;Advanced level expertise in analytical tools. (e.g. Excel pivot tables, Tableau, etc.)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt; &lt;em&gt;Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Digital Product Analyst (Remote Opportunity)

You need 3+ years in healthcare/payor, expertise in problem resolution and relationship management, a Bachelor's degree, and a valid driver's license.

You will manage client service, enhance retention, support RFP processes, upsell products, resolve issues, analyze finances, and coordinate with various internal teams for optimal client support.

Sales & Business Development

Healthcare

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits. The Health Plan Account Manager will retain and grow a book of business by managing day-to-day service requirements within the designated health plan customer segment and/or region. This is largely a remote role with a preference for residency in the Central and Eastern Tme Zones. Some travel will be required. * Manage the day-to-day service requirements for each client. * Retention of the business through service excellence * Maintains the key operational relationships at the client * Contributes to the RFP and contracting processes. * Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications. * Develops key organizational links to people and functions who can help resolve client problems. * Collaborate with HP Account Executive partners to ensure alignment on priority service issues. * Develops financial analysis of denial recovery, contract performance and billing-related opportunities. * Coordinate medical engagement and policy reviews. * Coordinate with IT on eligibility and data agreements. * Coordinate with Commercial reps and marketing. Required Work Experience 3 years+ healthcare/payor experience, including problem resolution, service management, and relationship management Skills * Problem resolution * Contract compliance * Customer service * Experience with billing systems * Payor/industry expertise * Team-oriented Education Bachelor’s Degree (Required) Licence Valid driver’s license (Required) Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.The Health Plan Account Manager will retain and grow a book of business by managing day-to-day service requirements within the designated health plan customer segment and/or region.This is largely a remote role with a preference for residency in the Central and Eastern Tme Zones. Some travel will be required. * Manage the day-to-day service requirements for each client. * Retention of the business through service excellence * Maintains the key operational relationships at the client * Contributes to the RFP and contracting processes. * Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications. * Develops key organizational links to people and functions who can help resolve client problems. * Collaborate with HP Account Executive partners to ensure alignment on priority service issues. * Develops financial analysis of denial recovery, contract performance and billing-related opportunities. * Coordinate medical engagement and policy reviews. * Coordinate with IT on eligibility and data agreements. * Coordinate with Commercial reps and marketing.      Required Work Experience3 years+ healthcare/payor experience, including problem resolution, service management, and relationship managementSkills * Problem resolution * Contract compliance * Customer service * Experience with billing systems * Payor/industry expertise * Team-oriented      EducationBachelor’s Degree (Required)LicenceValid driver’s license (Required)Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Heath Plan Account Manager (Remote Opportunity) - Quest Diagnostics

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.&lt;br&gt;&lt;br&gt;In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.&lt;br&gt;&lt;br&gt;At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.&lt;br&gt;&lt;br&gt;The &lt;strong&gt;Health Plan Account Manager&lt;/strong&gt; will retain and grow a book of business by managing day-to-day service requirements within the designated health plan customer segment and/or region.&lt;br&gt;&lt;br&gt;&lt;strong&gt;This is largely a remote role with a preference for residency in the Central and Eastern Tme Zones. Some travel will be required. &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manage the day-to-day service requirements for each client. &lt;/li&gt;&lt;li&gt;Retention of the business through service excellence &lt;/li&gt;&lt;li&gt;Maintains the key operational relationships at the client &lt;/li&gt;&lt;li&gt;Contributes to the RFP and contracting processes. &lt;/li&gt;&lt;li&gt;Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications. &lt;/li&gt;&lt;li&gt;Develops key organizational links to people and functions who can help resolve client problems. &lt;/li&gt;&lt;li&gt;Collaborate with HP Account Executive partners to ensure alignment on priority service issues. &lt;/li&gt;&lt;li&gt;Develops financial analysis of denial recovery, contract performance and billing-related opportunities. &lt;/li&gt;&lt;li&gt;Coordinate medical engagement and policy reviews. &lt;/li&gt;&lt;li&gt;Coordinate with IT on eligibility and data agreements. &lt;/li&gt;&lt;li&gt;Coordinate with Commercial reps and marketing. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Work Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;3 years+ healthcare/payor experience, including problem resolution, service management, and relationship management&lt;br&gt;&lt;br&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Problem resolution &lt;/li&gt;&lt;li&gt;Contract compliance &lt;/li&gt;&lt;li&gt;Customer service &lt;/li&gt;&lt;li&gt;Experience with billing systems &lt;/li&gt;&lt;li&gt;Payor/industry expertise &lt;/li&gt;&lt;li&gt;Team-oriented &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Education&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Bachelor’s Degree (Required)&lt;br&gt;&lt;br&gt;&lt;strong&gt;Licence&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Valid driver’s license (Required)&lt;br&gt;&lt;br&gt;Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Heath Plan Account Manager (Remote Opportunity)

United States

You must have a Bachelor’s in Business (MBA preferred), 15+ years of biopharma sales experience, 10+ years in R&D, and contract research sales leadership. Travel 25-50% is expected.

You will drive business development strategy, foster collaboration, manage risks, develop client relations, lead a high-performing team, handle escalated issues, and oversee pipeline management.

Business, Operations & Strategy

Durham

From development of companion diagnostics and clinical trial testing to successful commercialization of innovative solutions, Quest Diagnostics Biopharma Services is making a positive impact to clients and patients. There are 4,000+ tests run 500+ million times annually, and 58 billion lab results, leveraging our world-leading staff of MDs and PhDs and relationships with leading In Vitro Diagnostics (IVD) partners around the world to offer a smarter approach to accelerating the path to market. The Senior Director, Business Development – Biopharma Services will lead the Quest Diagnostics Biopharma Services sales lifecycle from prospecting to implementation. This role develops and leads the business development vision, strategy, plans, and processes that will drive sales, increase revenue, expand markets, and accomplish financial objectives. The successful candidate will lead and direct a team of sales directors, account managers, and proposal developers that sell Quest capabilities and services to biopharmaceutical and diagnostic companies. * Create and execute the business development strategy for the Biopharma Services Business Development team to achieve or exceed annual sales targets. This includes prospecting, introductory meetings, proposal development, pricing recommendations, closing proposals, and addressing and presenting change orders. * Work with senior team members to identify and manage risks that may prevent growth. * Foster a collaborative environment within the business as a whole, creating strategies to improve internal and external relationships. This includes collaboration with operations, medical and scientific, and regulatory teams. * Develop rapport with internal and external key decision makers, including providing input into solution and product development. * Lead and develop a high-performing team of business development professionals in support of driving sales, increasing revenue, and expanding markets with a focus on biopharma, CROs, Research Institutions, and diagnostic services companies. * Maintain deep understanding of the market including competitors, clients/leads, industry trends to appropriately sell Pharma Services, including connecting with clients to solicit feedback. * Address escalated client issues. * Pipeline management, including ongoing communication with business leadership. * A Bachelor’s Degree in a Business or related field of study is required. An MBA is preferred. * A minimum of 15 years of experience selling biopharma services into the pharmaceutical industry, with a proven track record of success in developing and leading a high-performing sales team. * Contract Research (biopharmaceutical and/or diagnostic product development) sales/sales leadership experience is required. * At least 10 years of biopharmaceutical R&D and/or reference lab experience, and knowledge of the biopharmaceutical and diagnostic product development lifecycle, including the global regulatory environment, is strongly preferred. * The ability to travel 25-50%. Desired Skills & Competencies * Intellectually curiosity and a continuous learning mindset * High level of integrity – a strong moral compass * A strategic growth mindset * Agile and creative decision-making * Exceptional networking skills, partnered with strong presentation and influencing skills * Strong communication and interpersonal skills, and the ability to build/grow meaningful relationships * Advanced problem-solving and decision-making ability * Sound business and financial acumen * Ability to mentor and develop others * Fluency with modern CRM tools, internet, and other industry research tools * Ability to shape presentation and communication style to diverse audiences Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

From development of companion diagnostics and clinical trial testing to successful commercialization of innovative solutions, Quest Diagnostics Biopharma Services is making a positive impact to clients and patients. There are 4,000+ tests run 500+ million times annually, and 58 billion lab results, leveraging our world-leading staff of MDs and PhDs and relationships with leading In Vitro Diagnostics (IVD) partners around the world to offer a smarter approach to accelerating the path to market.The Senior Director, Business Development – Biopharma Services will lead the Quest Diagnostics Biopharma Services sales lifecycle from prospecting to implementation. This role develops and leads the business development vision, strategy, plans, and processes that will drive sales, increase revenue, expand markets, and accomplish financial objectives. The successful candidate will lead and direct a team of sales directors, account managers, and proposal developers that sell Quest capabilities and services to biopharmaceutical and diagnostic companies. * Create and execute the business development strategy for the Biopharma Services Business Development team to achieve or exceed annual sales targets. This includes prospecting, introductory meetings, proposal development, pricing recommendations, closing proposals, and addressing and presenting change orders. * Work with senior team members to identify and manage risks that may prevent growth. * Foster a collaborative environment within the business as a whole, creating strategies to improve internal and external relationships. This includes collaboration with operations, medical and scientific, and regulatory teams. * Develop rapport with internal and external key decision makers, including providing input into solution and product development. * Lead and develop a high-performing team of business development professionals in support of driving sales, increasing revenue, and expanding markets with a focus on biopharma, CROs, Research Institutions, and diagnostic services companies. * Maintain deep understanding of the market including competitors, clients/leads, industry trends to appropriately sell Pharma Services, including connecting with clients to solicit feedback. * Address escalated client issues. * Pipeline management, including ongoing communication with business leadership. * A Bachelor’s Degree in a Business or related field of study is required. An MBA is preferred. * A minimum of 15 years of experience selling biopharma services into the pharmaceutical industry, with a proven track record of success in developing and leading a high-performing sales team. * Contract Research (biopharmaceutical and/or diagnostic product development) sales/sales leadership experience is required. * At least 10 years of biopharmaceutical R&D and/or reference lab experience, and knowledge of the biopharmaceutical and diagnostic product development lifecycle, including the global regulatory environment, is strongly preferred. * The ability to travel 25-50%.      Desired Skills & Competencies * Intellectually curiosity and a continuous learning mindset * High level of integrity – a strong moral compass * A strategic growth mindset * Agile and creative decision-making * Exceptional networking skills, partnered with strong presentation and influencing skills * Strong communication and interpersonal skills, and the ability to build/grow meaningful relationships * Advanced problem-solving and decision-making ability * Sound business and financial acumen * Ability to mentor and develop others * Fluency with modern CRM tools, internet, and other industry research tools * Ability to shape presentation and communication style to diverse audiences      Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Senior Director, Business Development - Biopharma Services (Remote) - Quest Diagnostics

Durham, North Carolina, United States

From development of companion diagnostics and clinical trial testing to successful commercialization of innovative solutions, Quest Diagnostics Biopharma Services is making a positive impact to clients and patients. There are 4,000+ tests run 500+ million times annually, and 58 billion lab results, leveraging our world-leading staff of MDs and PhDs and relationships with leading In Vitro Diagnostics (IVD) partners around the world to offer a smarter approach to accelerating the path to market.&lt;br&gt;&lt;br&gt;The Senior Director, Business Development – Biopharma Services will lead the Quest Diagnostics Biopharma Services sales lifecycle from prospecting to implementation. This role develops and leads the business development vision, strategy, plans, and processes that will drive sales, increase revenue, expand markets, and accomplish financial objectives. The successful candidate will lead and direct a team of sales directors, account managers, and proposal developers that sell Quest capabilities and services to biopharmaceutical and diagnostic companies.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Create and execute the business development strategy for the Biopharma Services Business Development team to achieve or exceed annual sales targets. This includes prospecting, introductory meetings, proposal development, pricing recommendations, closing proposals, and addressing and presenting change orders.&lt;/li&gt;&lt;li&gt;Work with senior team members to identify and manage risks that may prevent growth.&lt;/li&gt;&lt;li&gt;Foster a collaborative environment within the business as a whole, creating strategies to improve internal and external relationships. This includes collaboration with operations, medical and scientific, and regulatory teams.&lt;/li&gt;&lt;li&gt;Develop rapport with internal and external key decision makers, including providing input into solution and product development.&lt;/li&gt;&lt;li&gt;Lead and develop a high-performing team of business development professionals in support of driving sales, increasing revenue, and expanding markets with a focus on biopharma, CROs, Research Institutions, and diagnostic services companies.&lt;/li&gt;&lt;li&gt;Maintain deep understanding of the market including competitors, clients/leads, industry trends to appropriately sell Pharma Services, including connecting with clients to solicit feedback. &lt;/li&gt;&lt;li&gt;Address escalated client issues.&lt;/li&gt;&lt;li&gt;Pipeline management, including ongoing communication with business leadership.&lt;/li&gt;&lt;li&gt;A Bachelor’s Degree in a Business or related field of study is required. An MBA is preferred.&lt;/li&gt;&lt;li&gt;A minimum of 15 years of experience selling biopharma services into the pharmaceutical industry, with a proven track record of success in developing and leading a high-performing sales team.&lt;/li&gt;&lt;li&gt;Contract Research (biopharmaceutical and/or diagnostic product development) sales/sales leadership experience is required.&lt;/li&gt;&lt;li&gt;At least 10 years of biopharmaceutical R&amp;amp;D and/or reference lab experience, and knowledge of the biopharmaceutical and diagnostic product development lifecycle, including the global regulatory environment, is strongly preferred.&lt;/li&gt;&lt;li&gt;The ability to travel 25-50%.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desired Skills &amp;amp; Competencies&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Intellectually curiosity and a continuous learning mindset&lt;/li&gt;&lt;li&gt;High level of integrity – a strong moral compass&lt;/li&gt;&lt;li&gt;A strategic growth mindset&lt;/li&gt;&lt;li&gt;Agile and creative decision-making&lt;/li&gt;&lt;li&gt;Exceptional networking skills, partnered with strong presentation and influencing skills&lt;/li&gt;&lt;li&gt;Strong communication and interpersonal skills, and the ability to build/grow meaningful relationships&lt;/li&gt;&lt;li&gt;Advanced problem-solving and decision-making ability&lt;/li&gt;&lt;li&gt;Sound business and financial acumen&lt;/li&gt;&lt;li&gt;Ability to mentor and develop others&lt;/li&gt;&lt;li&gt;Fluency with modern CRM tools, internet, and other industry research tools&lt;/li&gt;&lt;li&gt;Ability to shape presentation and communication style to diverse audiences&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Senior Director, Business Development - Biopharma Services (Remote)

You need a high school diploma, customer service experience, basic keyboard skills, strong communication, and organizational skills. Medical training and terminology knowledge are helpful but not necessary.

You will greet customers, collect specimens, complete requisitions, verify orders, maintain records, assist with clerical duties, and ensure adherence to policies while training under supervision.

Customer Relations

Lawrenceville

Phlebotomy Trainee - Lawrenceville, GA - Monday to Friday 8:00AM-5:00PM Phlebotomy Services Representative Trainees are hired with the intent of developing the skills required of a Patient Services I (PSR I) by the end of the training program. The length of the training program will be established by the applicable department. Pay Range: $17.20 / hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical/Dental/Vision for FT employees who work 30+ hours * 15 PTO days first year * Paid Holidays * Annual Bonus Opportunity * 401(k) with matching contributions * Variable compensation plan (AIP) bonus * Employee Stock Purchase Plan (ESPP) * Employee Assistance Program (EAP) * Blueprint for Wellness * Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours * Opportunities for career advancement * Training provided! * Greet customers appropriately. Treat all customers in a courteous and professional manner. * Ensures all field phlebotomy and PSC specimens are collected accurately and on time. * Under constant supervision by the Training Specialist and/or Site Lead/Trainer may practice specimen collection according to established procedures and legal requirements. * Responsible for completing requisitions accurately. * Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information (i.e., Diagnosis codes, UPIN information, etc.) * Research test/client information utilizing lab computer system or Directory of Service. * Label, centrifuge, split, and freeze specimens as required by test order. * Package specimens for transport. * Maintains required records and documentation. * Reads, understands and complies with departmental policies, protocols and procedures: (i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual) * Maintains all appropriate PSC/Phlebotomy logs. * Assists with compilation of monthly statistics and data. Submits data on time. * Perform basic clerical duties as required by Quest Diagnostics, i.e., filing, faxing, preparing mail. Required to perform electronic data entry. * Submits accurate time and travel logs as directed by management and on time. * Submits accurate expense forms, if applicable, on the required day. * Demonstrates organizational commitment. * Adheres to departmental and company code of grooming, dress code and PPE guidelines, appears professional, neat and clean at all times. * Reports on time to work, following attendance guidelines. * Answers the telephone in a courteous and professional manner, by incorporating the company name, self-identification and a courteous greeting. * Communicates appropriately with clients, patients, coworkers and the public. * Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Lead or PSR II for resolution. * Remains professional, polite and courteous at all times. * Miscellaneous duties and responsibilities. * Keeps work area neat and clean. Disposes of biohazard containers when scheduled. * Help with inventories and other tasks as assigned. * Stock supplies as needed. * Performs other department-related duties when assigned. * Participates on teams and special projects when asked * All other duties as assigned, within scope of position. * Requirements specific to Training schedule (Trainee Expectations) * Be on time and present to each class, for the entire class. Attendance is required. * Attentive and participate during class, * Maintain an 80% success rate on classwork and achieve an 80% or better final exam score. * Complete competencies as assigned by deadline. * Achieve proficient training levels and competencies in a timely manner. * Demonstrate 100 successful live sticks by the end of training under direct supervision. * Trainees are REQUIRED to perform multiple observed venipunctures and dermal punctures which may be on another trainee, and in turn each trainee may have venipuncture and dermal punctures performed on them by another trainee, there are no exceptions, participation is mandatory. Qualifications Required Work Experience: * Keyboard/data entry application. * Experience in Customer Service Preferred Work Experience * Medical training helpful but not required. * Medical terminology helpful but not required. Physical And Mental Requirements * Capable of handling multiple priorities in a high-volume setting. Knowledge * Medical training helpful but not required. * Medical terminology helpful but not required. * The position requires the ability to effectively communicate in English. Skills * Demonstrates good organization, communication, and interpersonal skills, ability to manage concerns of patients and employees in a courteous and professional manner. EDUCATION High School Diploma or Equivalent(Required) LICENSECERTIFICATIONS Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 2024-76761 Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Phlebotomy Trainee - Lawrenceville, GA - Monday to Friday 8:00AM-5:00PMPhlebotomy Services Representative Trainees are hired with the intent of developing the skills required of a Patient Services I (PSR I) by the end of the training program. The length of the training program will be established by the applicable department.Pay Range: $17.20 / hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits InformationWe are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: * Day 1 Medical/Dental/Vision for FT employees who work 30+ hours * 15 PTO days first year * Paid Holidays * Annual Bonus Opportunity * 401(k) with matching contributions * Variable compensation plan (AIP) bonus * Employee Stock Purchase Plan (ESPP) * Employee Assistance Program (EAP) * Blueprint for Wellness * Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours * Opportunities for career advancement * Training provided! * Greet customers appropriately. Treat all customers in a courteous and professional manner. * Ensures all field phlebotomy and PSC specimens are collected accurately and on time. * Under constant supervision by the Training Specialist and/or Site Lead/Trainer may practice specimen collection according to established procedures and legal requirements. * Responsible for completing requisitions accurately. * Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information (i.e., Diagnosis codes, UPIN information, etc.) * Research test/client information utilizing lab computer system or Directory of Service. * Label, centrifuge, split, and freeze specimens as required by test order. * Package specimens for transport. * Maintains required records and documentation. * Reads, understands and complies with departmental policies, protocols and procedures: (i.e., Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual) * Maintains all appropriate PSC/Phlebotomy logs. * Assists with compilation of monthly statistics and data. Submits data on time. * Perform basic clerical duties as required by Quest Diagnostics, i.e., filing, faxing, preparing mail. Required to perform electronic data entry. * Submits accurate time and travel logs as directed by management and on time. * Submits accurate expense forms, if applicable, on the required day. * Demonstrates organizational commitment. * Adheres to departmental and company code of grooming, dress code and PPE guidelines, appears professional, neat and clean at all times. * Reports on time to work, following attendance guidelines. * Answers the telephone in a courteous and professional manner, by incorporating the company name, self-identification and a courteous greeting. * Communicates appropriately with clients, patients, coworkers and the public. * Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Lead or PSR II for resolution. * Remains professional, polite and courteous at all times. * Miscellaneous duties and responsibilities. * Keeps work area neat and clean. Disposes of biohazard containers when scheduled. * Help with inventories and other tasks as assigned. * Stock supplies as needed. * Performs other department-related duties when assigned. * Participates on teams and special projects when asked * All other duties as assigned, within scope of position. * Requirements specific to Training schedule (Trainee Expectations) * Be on time and present to each class, for the entire class. Attendance is required. * Attentive and participate during class, * Maintain an 80% success rate on classwork and achieve an 80% or better final exam score. * Complete competencies as assigned by deadline. * Achieve proficient training levels and competencies in a timely manner. * Demonstrate 100 successful live sticks by the end of training under direct supervision. * Trainees are REQUIRED to perform multiple observed venipunctures and dermal punctures which may be on another trainee, and in turn each trainee may have venipuncture and dermal punctures performed on them by another trainee, there are no exceptions, participation is mandatory.      QualificationsRequired Work Experience: * Keyboard/data entry application. * Experience in Customer Service      Preferred Work Experience * Medical training helpful but not required. * Medical terminology helpful but not required.      Physical And Mental Requirements * Capable of handling multiple priorities in a high-volume setting.      Knowledge * Medical training helpful but not required. * Medical terminology helpful but not required. * The position requires the ability to effectively communicate in English.      Skills * Demonstrates good organization, communication, and interpersonal skills, ability to manage concerns of patients and employees in a courteous and professional manner.      EDUCATIONHigh School Diploma or Equivalent(Required)LICENSECERTIFICATIONSQuest Diagnostics honors our service members and encourages veterans to apply.While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.2024-76761Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets

Quest Diagnostics

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