Large

At Republic Airways, our mission is to provide a safe, clean and reliable flying experience.  We believe this is best accomplished by focusing on our vision, “With the BEST people, products, and performance, we will be America’s Regional Airline of choice.”  Republic Airways is a regional airline headquartered in Indianapolis, operating fixed-fee flights for American Airlines, Delta Air Lines, and United Airlines. The Company’s fleet consists of nearly 200 Embraer 170/175s, offering approximately 1000 flights daily to 100 cities in the U.S., Canada, the Caribbean and Central America. 

Our bases include Boston, MA (BOS), Chicago, IL (ORD), Columbus, OH (CMH), Indianapolis, IN (IND), Louisville, KY (SDF), Newark, NJ (EWR), New York, NY (LGA), Philadelphia, PA (PHL), Pittsburgh, PA (PIT) and Washington, D.C. (DCA).

With more than 6,500 talented aviation professionals, Republic Airways is a great place to elevate your career! 

Defence & Aerospace

Republic Airways

Aviation

Regional airline operating 900 daily flights to over 100 cities in North America

You need a high school diploma (Bachelor's preferred), 3 years of customer/university experience, Excel proficiency, knowledge of Shared Services, strong analytical skills, and tact in sensitive matters.

You will provide customer service, resolve HR inquiries, collaborate with teams, log cases, escalate issues, and ensure compliance with policies while enhancing knowledge resources.

Customer Relations

People, HR & Administration

Indianapolis

<div>POSITION PURPOSE
The HR Shared Services Specialist is responsible for first-line HR support. This position will serve as a resource to assist our associates with a variety of requests in the areas of HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. The Republic Airways HR SSC is a customer service organization that provides customer support and transaction services to the Company in the areas of HR, Benefits, Payroll, Travel, and Expense Reimbursement. Success in this position will be based off the ability to utilize our customer service process in partnership with our knowledge base to provide an outstanding customer experience. All members of the SSC are responsible for advocating for customers to improve their experience at Republic Airways.
Responsibilities<ul><li>
Analyze requests to provide face to face customer service; respond to customer inquiries and service requests by phone email, or chat through the case management system; Work as a subject matter expert in the areas of HR, Benefits, Payroll, Crew Expense, Travel, or any function supported by Shared Services.
</li><li>Research, troubleshoot, and assist in resolving requests that come in to Shared Services from a variety of constituents in a timely and efficient manner.</li><li>
Serve as liaison with other units to ensure case resolution; proactively review cases to ensure Service Level Agreements are met without backlog.</li><li>
Assist HR Shared Services Senior with escalated customer inquiries. Provide support for questions for other HR Shared Services Specialist.</li><li>
Log case notes in the case management system for each customer inquiry or request.
</li><li>Escalate issues to customer service leaders or to Centers of Excellence.</li><li>
Redirect customers as best as possible for out of scope inquiries.</li><li>
Troubleshoot problems and resolving items within your scope; provide detailed information on items escalated to other business units.</li><li>
Apply policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and judgment; always uphold Republic Airways values.</li><li>
Partner as a subject matter expert to improve knowledge articles.</li><li>
Collaborate with supervisor to meet or exceed contact center metrics.</li><li>
May also assist and manage day-to-day duties related to badging process.
</li><li>All other duties as assigned.
</li></ul>Qualifications<ul><li>
High school diploma. Bachelor&rsquo;s degree preferred.
</li><li>Three (3) years customer experience/university experience.
</li><li>Proficiency with MS Office applications especially Excel, PowerPoint, and Outlook</li><li>
Comprehensive knowledge of Shared Services functions, processes, and procedures.</li><li>
Ability to effectively work with employees at all levels of the organization</li><li>
representing the Shared Services &amp; Republic Airways core values.</li><li>
Strong analytic, problem solving, judgment and conflict resolution skills.</li><li>
Experience handling sensitive matters with tact and diplomacy</li></ul>
EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

POSITION PURPOSE
The HR Shared Services Specialist is responsible for first-line HR support. This position will serve as a resource to assist our associates with a variety of requests in the areas of HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. The Republic Airways HR SSC is a customer service organization that provides customer support and transaction services to the Company in the areas of HR, Benefits, Payroll, Travel, and Expense Reimbursement. Success in this position will be based off the ability to utilize our customer service process in partnership with our knowledge base to provide an outstanding customer experience. All members of the SSC are responsible for advocating for customers to improve their experience at Republic Airways.
Responsibilities
Analyze requests to provide face to face customer service; respond to customer inquiries and service requests by phone email, or chat through the case management system; Work as a subject matter expert in the areas of HR, Benefits, Payroll, Crew Expense, Travel, or any function supported by Shared Services.
Research, troubleshoot, and assist in resolving requests that come in to Shared Services from a variety of constituents in a timely and efficient manner.
Serve as liaison with other units to ensure case resolution; proactively review cases to ensure Service Level Agreements are met without backlog.
Assist HR Shared Services Senior with escalated customer inquiries. Provide support for questions for other HR Shared Services Specialist.
Log case notes in the case management system for each customer inquiry or request.
Escalate issues to customer service leaders or to Centers of Excellence.
Redirect customers as best as possible for out of scope inquiries.
Troubleshoot problems and resolving items within your scope; provide detailed information on items escalated to other business units.
Apply policies, procedures, and guidelines appropriately and setting the example for communication skills, work ethic, and judgment; always uphold Republic Airways values.
Partner as a subject matter expert to improve knowledge articles.
Collaborate with supervisor to meet or exceed contact center metrics.
May also assist and manage day-to-day duties related to badging process.
All other duties as assigned.
Qualifications
High school diploma. Bachelor’s degree preferred.
Three (3) years customer experience/university experience.
Proficiency with MS Office applications especially Excel, PowerPoint, and Outlook
Comprehensive knowledge of Shared Services functions, processes, and procedures.
Ability to effectively work with employees at all levels of the organization
representing the Shared Services & Republic Airways core values.
Strong analytic, problem solving, judgment and conflict resolution skills.
Experience handling sensitive matters with tact and diplomacy
EQUAL OPPORTUNITY EMPLOYER, DISABILITY, AND VETERAN ACCOMODATIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Republic Airways

Mission