Large

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral cloud Contact Center solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.



Technology

RingCentral

A leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center.

You need 10+ years in General Ledger, a degree in Accounting/Finance, 5+ years in management at a public tech company, strong communication skills, and experience with NetSuite or ERP.

You will prepare and review ledger entries, financial statements, assist with audits, ensure compliance, collaborate internationally, analyze fluctuations, improve processes, and manage staff.

Accounting & Tax

Manila

<div><div>General Ledger Accounting Manager</div><div></div><div>
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).</div><div></div><div>
It&rsquo;s not everyday that you consider starting a new career. We&rsquo;re Acquire BPO, and we&rsquo;re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.</div><div></div><div>
RingSense AI is RingCentral&rsquo;s proprietary AI solution. It&rsquo;s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.</div><div></div><div>
This is where you and your skills come in. We&rsquo;re currently looking for a General Ledger Accounting Manager</div><div></div><div>
The General Ledger Manager will report directly to the US Global Accounting Director and will be responsible for several areas within the General Ledger function, the month end process and management reporting package. This person will be able to work in a fast-paced environment and be adaptive to changes. This person will have a &ldquo;can-do&rdquo; attitude and be able to roll up the sleeves to do hands-on work. This person will assist our finance function develop, implement, and maintain accounting policies and procedures to ensure accurate and timely financial reporting.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Prepare and Review Ledger Entries. Preparing and reviewing appropriate ledger entries and reconciliations such as marketing accruals &amp; sales commission accruals, etc.</div></li><li><div>
Prepare financial statements. Preparing monthly, quarterly and annual financial statements; assisting with regulatory as applicable. Ensure an accurate and timely monthly, quarterly and year-end accounting close</div></li><li><div>
Collaboration. Work with international accounting team and support the accounting close process for international subsidiaries</div></li><li><div>
Reports and Analysis. Assist in the preparation of fluctuation analyses and perform financial statement analytics, providing relevant explanations for fluctuations</div></li><li><div>
Project and Process Improvement. Participation in projects relating to process improvement both from a business standpoint and system related</div></li><li><div>
Audits and Reviews. Support external audits and reviews by providing period over period fluctuation analysis, supporting schedules, accounting reconciliations, pulling selections and interfacing with external auditors as required</div></li><li><div>
Compliance. Assist in implementation and documentation of internal control, process and related procedures. Ensure compliance with internal controls and SOX requirements. Researching accounting issues for compliance with generally accepted accounting principles</div></li><li><div>
People Management. Manage and develop staff of two individuals</div></li><li><div>
Perform other duties as assigned</div></li></ul><div></div><div>
To succeed in this role you must have the following:</div><ul><li><div>
10+ years of experience in the General Ledger function</div></li><li><div>
Graduate of Bachelor&rsquo;s degree in Accounting or Finance, MBA or CPA preferred</div></li><li><div>
Minimum 5 years in a management position at a publicly traded high-tech company</div></li></ul><div></div><div><br>
Desired Qualifications:</div><div></div><ul><li><div>
Preferred experience on Netsuite or ERP. Proficient or experience using NetSuite and large ERP is a plus</div></li><li><div>
Organization and Project Management skills - Strong organizational and project management skills. Strong time management skills and able to meet time-sensitive deadlines. Strong ability to give attention to detail and to perform multiple tasks at the same time</div></li><li><div>
Communication skills - Strong verbal and written communication skills. Excellent interpersonal skills and ability to interact effectively with all levels of employees, with a high customer service focus.</div></li><li><div>
Collaboration skills- A Great interpersonal skills and commitment to working with a diverse staff</div></li><li><div>
Analytical and Reporting skills - Strong problem-solving and analytical skills</div></li><li><div>
Willing to work on night shift</div></li><li><div>
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)</div></li></ul><div></div><div>
What we offer:</div><div></div><ul><li><div>
Comprehensive HMO package (medical and dental)</div></li><li><div>
Paid time off and paid sick leave</div></li><li><div>
Quarterly Performance Bonus</div></li><li><div>
Employee Assistance and Wellness Programs</div></li></ul><div></div><div>
About RingCentral/Acquire BPO</div><div></div><div><i>
RingCentral, Inc. </i><i>is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.</i></div><div></div><div>
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia&rsquo;s largest outsourcer to the Philippines.</div><div></div><div>
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.</div><div></div><div>
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.</div><div>
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div></div><div>
By completing your application for this role, you:</div><ul><li><div>
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities</div></li><li><div>
Have read and agreed to our<div> Data Privacy Policy</div></div></li></ul><div></div><div><br>
LinkedIn #LI-JS7</div></div>

General Ledger Accounting Manager
Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
This is where you and your skills come in. We’re currently looking for a General Ledger Accounting Manager
The General Ledger Manager will report directly to the US Global Accounting Director and will be responsible for several areas within the General Ledger function, the month end process and management reporting package. This person will be able to work in a fast-paced environment and be adaptive to changes. This person will have a “can-do” attitude and be able to roll up the sleeves to do hands-on work. This person will assist our finance function develop, implement, and maintain accounting policies and procedures to ensure accurate and timely financial reporting.
Responsibilities:
Prepare and Review Ledger Entries. Preparing and reviewing appropriate ledger entries and reconciliations such as marketing accruals & sales commission accruals, etc.
Prepare financial statements. Preparing monthly, quarterly and annual financial statements; assisting with regulatory as applicable. Ensure an accurate and timely monthly, quarterly and year-end accounting close
Collaboration. Work with international accounting team and support the accounting close process for international subsidiaries
Reports and Analysis. Assist in the preparation of fluctuation analyses and perform financial statement analytics, providing relevant explanations for fluctuations
Project and Process Improvement. Participation in projects relating to process improvement both from a business standpoint and system related
Audits and Reviews. Support external audits and reviews by providing period over period fluctuation analysis, supporting schedules, accounting reconciliations, pulling selections and interfacing with external auditors as required
Compliance. Assist in implementation and documentation of internal control, process and related procedures. Ensure compliance with internal controls and SOX requirements. Researching accounting issues for compliance with generally accepted accounting principles
People Management. Manage and develop staff of two individuals
Perform other duties as assigned
To succeed in this role you must have the following:
10+ years of experience in the General Ledger function
Graduate of Bachelor’s degree in Accounting or Finance, MBA or CPA preferred
Minimum 5 years in a management position at a publicly traded high-tech company
Desired Qualifications:
Preferred experience on Netsuite or ERP. Proficient or experience using NetSuite and large ERP is a plus
Organization and Project Management skills - Strong organizational and project management skills. Strong time management skills and able to meet time-sensitive deadlines. Strong ability to give attention to detail and to perform multiple tasks at the same time
Communication skills - Strong verbal and written communication skills. Excellent interpersonal skills and ability to interact effectively with all levels of employees, with a high customer service focus.
Collaboration skills- A Great interpersonal skills and commitment to working with a diverse staff
Analytical and Reporting skills - Strong problem-solving and analytical skills
Willing to work on night shift
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
What we offer:
Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our Data Privacy Policy
LinkedIn #LI-JS7

General Ledger Accounting Manager - RingCentral

General Ledger Accounting Manager

You must have 2+ years in purchasing, a Bachelor's in Business/Finance, strong communication, procurement and accounting basics, analytical skills, proficiency in MS Excel/Google Suite, and flexibility for night shifts.

You will manage vendor onboarding, purchase orders, and contracts, track spending, optimize procurement processes, prepare reports, and negotiate costs with vendors.

Logistics

Marketing

<div><div>Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).</div><div></div><div>
It&rsquo;s not everyday that you consider starting a new career. We&rsquo;re Acquire BPO, and we&rsquo;re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.</div><div></div><div>
RingSense AI is RingCentral&rsquo;s proprietary AI solution. It&rsquo;s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.</div><div></div><div>
This is where you and your skills come in. We&rsquo;re currently looking for a Marketing Procurement Analyst</div><div><br>
The Marketing Procurement Analyst supports the RingCentral Marketing department in ensuring that Marketing procurement activities such as vendor onboarding, budgeting &amp; forecasting, and real time spend tracking are executed both swiftly and accurately.This person will partner with Marketing budget owners to gather requirements, select, and onboard vendors, drive cost savings, and execute contracts.</div><ul><li><div>
Purchasing Duties and Administrative Work. Ensure execution of all regular purchasing duties and administrative works including, but not limited to, PO creation, contract processing, invoice management, expenses, variance reporting, etc.</div></li><li><div>
Cross Functional partnership. Work cross-functionally with Marketing, Procurement, Finance, Accounting, and Legal stakeholders</div></li><li><div>
Process Improvement. Define and optimize procurement process to drive continuous efficiency improvements</div></li><li><div>
Purchasing Records and Data Management. Maintain complete updated purchasing records/data and pricing in the system</div></li><li><div>
Reports and Analysis. Prepare reports and summarize vendor cost data. Review business cases for vendor requests. Gather supporting documentation</div></li><li><div>
Obtain vendor documents, including RFIs, RFPs, SOWs, NDAs, and DPAs</div></li><li><div>
Vendor Management. Vet the quality and reliability of proposed vendors. Compare vendor costs against available budget and industry benchmarks. Lead or support vendor negotiations to secure cost savings</div></li><li><div>
Manage Purchase Orders and Contracts. Submit Purchase Orders and legal contracts for internal review and approval</div></li></ul><div></div><div>
To succeed in this role you must have the following:</div><ul><li><div>
At least 2+ years of experience in purchasing</div></li><li><div>
Must have a Bachelor's Degree in Business, Finance or any related field</div></li><li><div>
Must have strong English communication and negotiation skills</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Integrity - high degree of confidentiality to manage sensitive and privileged information</div></li><li><div>
Procurement skills - Ability to submit PRs with complete details and route for approvals</div></li><li><div>
Accounting basic knowledge - Has basic knowledge of accounting principles</div></li><li><div>
Contract basic knowledge Familiarity with basic contract terms and conditions</div></li><li><div>
Analytical Skills - Very keen on details and organized</div></li><li><div>
Problem Solving Skills - Able to solve complex problems and gather necessary information to solve those problems.</div></li><li><div>
Communication Skills - high level of written and verbal communication skills</div></li><li><div>
Collaboration - ability to work across functions with peers in other groups to ensure collaboration for shared goals.</div></li><li><div>
Intra and Interpersonal skills - Ability to work independently and collaborate with other departments</div></li><li><div>
Tools - Solid proficiency in MS Office suite especially Excel, Google Suite</div></li><li><div>
Willing to work on night shift</div></li><li><div>
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)</div></li></ul><div></div><div>
What we offer:</div><ul><li><div>
Comprehensive HMO package (medical and dental)</div></li><li><div>
Paid time off and paid sick leave</div></li><li><div>
Quarterly Performance Bonus</div></li><li><div>
Employee Assistance and Wellness Programs</div></li></ul><div></div><div>
About RingCentral/Acquire BPO</div><div><i>
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.</i></div><div></div><div>
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia&rsquo;s largest outsourcer to the Philippines.</div><div></div><div>
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.</div><div></div><div>
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.</div><div>
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
By completing your application for this role, you:</div><ul><li><div>
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities</div></li><li><div>
Have read and agreed to our<div> Data Privacy Policy</div></div></li></ul><div></div><div><br>
LinkedIn #LI-JS7</div></div>

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
This is where you and your skills come in. We’re currently looking for a Marketing Procurement Analyst
The Marketing Procurement Analyst supports the RingCentral Marketing department in ensuring that Marketing procurement activities such as vendor onboarding, budgeting & forecasting, and real time spend tracking are executed both swiftly and accurately.This person will partner with Marketing budget owners to gather requirements, select, and onboard vendors, drive cost savings, and execute contracts.
Purchasing Duties and Administrative Work. Ensure execution of all regular purchasing duties and administrative works including, but not limited to, PO creation, contract processing, invoice management, expenses, variance reporting, etc.
Cross Functional partnership. Work cross-functionally with Marketing, Procurement, Finance, Accounting, and Legal stakeholders
Process Improvement. Define and optimize procurement process to drive continuous efficiency improvements
Purchasing Records and Data Management. Maintain complete updated purchasing records/data and pricing in the system
Reports and Analysis. Prepare reports and summarize vendor cost data. Review business cases for vendor requests. Gather supporting documentation
Obtain vendor documents, including RFIs, RFPs, SOWs, NDAs, and DPAs
Vendor Management. Vet the quality and reliability of proposed vendors. Compare vendor costs against available budget and industry benchmarks. Lead or support vendor negotiations to secure cost savings
Manage Purchase Orders and Contracts. Submit Purchase Orders and legal contracts for internal review and approval
To succeed in this role you must have the following:
At least 2+ years of experience in purchasing
Must have a Bachelor's Degree in Business, Finance or any related field
Must have strong English communication and negotiation skills
Desired Qualifications:
Integrity - high degree of confidentiality to manage sensitive and privileged information
Procurement skills - Ability to submit PRs with complete details and route for approvals
Accounting basic knowledge - Has basic knowledge of accounting principles
Contract basic knowledge Familiarity with basic contract terms and conditions
Analytical Skills - Very keen on details and organized
Problem Solving Skills - Able to solve complex problems and gather necessary information to solve those problems.
Communication Skills - high level of written and verbal communication skills
Collaboration - ability to work across functions with peers in other groups to ensure collaboration for shared goals.
Intra and Interpersonal skills - Ability to work independently and collaborate with other departments
Tools - Solid proficiency in MS Office suite especially Excel, Google Suite
Willing to work on night shift
Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
What we offer:
Comprehensive HMO package (medical and dental)
Paid time off and paid sick leave
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
About RingCentral/Acquire BPO
RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By completing your application for this role, you:
Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
Have read and agreed to our Data Privacy Policy
LinkedIn #LI-JS7

Marketing Procurement Analyst - RingCentral

Marketing Procurement Analyst

You need 5+ years in demand planning, a relevant degree, expertise in CRM and supply chain tools, strong analytical skills, attention to detail, and adaptability, plus willingness for night shifts and hybrid work.

You will forecast demand, analyze data and trends, collaborate with teams, manage inventory, improve processes, and drive data-driven decisions for efficient supply planning and customer satisfaction.

Business, Operations & Strategy

<div>
 <div>
  Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
 </div>
 <div></div>
 <div>
  It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
 </div>
 <div></div>
 <div>
  RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
 </div>
 <div></div>
 <div>
  This is where you and your skills come in. We’re currently looking for a Demand Planning Manager
 </div>
 <div></div>
 <div>
  The Demand Planning Manager is responsible for the Global forecasting and Demand planning of products for RingCentral which includes leading the planning activities, analysis and processing of data, collaboration with partners,
 </div>
 <div></div>
 <div>
  Responsibilities:
 </div>
 <div></div>
 <ul>
  <li>
   <div>
    Global Forecasting and Demand Planning. Responsible for the Global forecasting and Demand planning of products for RingCentral. iUtilize advanced forecasting techniques and sales opportunity pipeline to create and adjust demand plans. Gather monthly forecast data from partners and incorporate suitably into regional demand plans. Regularly review and update forecasts to reflect new data, trends, and business changes.
   </div></li>
  <li>
   <div>
    Leads Planning Activities. This role is highly collaborative and leads planning activities including aggregation of demand, supply alignment, analytics, and drives maturity of planning systems to the ultimate delight of our customers.
   </div></li>
  <li>
   <div>
    Analysis of Historical Data, Market Trends, and Customer Insights: This role involves analyzing historical sales data, market trends, and customer insights to create reliable demand plans that drive inventory and production decisions, supporting efficient operations and high customer satisfaction. Develop and maintain accurate demand forecasts by analyzing historical sales data, market trends, and customer insights.
   </div></li>
  <li>
   <div>
    Receive, Analyze, and Process Monthly Data. Receive and process accurate monthly shipment data from distributors and stocking locations to ensure reliable input for forecasting. Analyze consumption data by product, channel, and region; adjust supply plans; and align distributor inventory as required.
   </div></li>
  <li>
   <div>
    Collaborate with Partners. Track large deals and work closely with Sales Ops, Deal Desk, and Sales teams. Support regional sales, marketing, and product teams with associated product availability, product launches, product transition plans, and customer engagements. Work closely with demand planning, sales, and marketing to align supply plans with business objectives and promotional activities. Partner with supply planning and supply chain managers to ensure that demand forecasts are effectively translated into inventory requirements.
   </div></li>
  <li>
   <div>
    Improve and Communicate Forecasts. Responsible for improving forecast accuracy and highlighting key demand drivers for adequate supply planning. Communicate forecast adjustments to stakeholders, ensuring alignment across the organization.
   </div></li>
  <li>
   <div>
    Manage Inventory. Set optimal inventory levels by considering lead times, service levels, and forecast accuracy. Monitor demand variability to reduce stockouts and excess inventory, contributing to better inventory turns and reduced holding costs. Manage safety stock levels and establish contingency plans for demand surges or shortages.
   </div></li>
  <li>
   <div>
    Gap Analysis and Process Improvement. Conduct detailed analysis on demand trends, sales patterns, and forecast accuracy to drive improvements. Generate and present reports on forecast accuracy, demand variability, and inventory metrics to management. Identify gaps or improvement opportunities in the demand planning process and propose actionable solutions. Lead initiatives to improve demand planning processes, tools, and systems to enhance accuracy and efficiency. Develop the company’s S&amp;OP processes for continued improvement in performance and cross-functional engagement
   </div></li>
  <li>
   <div>
    Decision Making. Drive demand planning best practices across the organization and champion data-driven decision-making.
   </div></li>
 </ul>
 <div></div>
 <div>
  To succeed in this role you must have the following:
 </div>
 <ul>
  <li>
   <div>
    5+ years of experience in demand planning, forecasting, or related fields.
   </div></li>
  <li>
   <div>
    Strong knowledge of demand planning, inventory management, and forecasting techniques.
   </div></li>
  <li>
   <div>
    Bachelor’s degree in Business, Supply Chain, Industrial Engineering, Statistics or equivalent education and experience.
   </div></li>
 </ul>
 <div></div>
 <div>
  Desired Qualifications:
 </div>
 <div></div>
 <ul>
  <li>
   <div>
    Process Improvement. Experience in process improvement initiatives, including driving supply chain systems to maturity
   </div></li>
  <li>
   <div>
    Tools Expertise. Experience in CRM tools such as Salesforce and Supply Chain Planning tools.
   </div></li>
  <li>
   <div>
    Analytical and Problem-Solving Skills: Strong ability to analyze data and identify trends, gaps, and improvement opportunities in demand forecasting.
   </div></li>
  <li>
   <div>
    Communication and Collaboration: Team player. Excellent interpersonal skills to effectively communicate with cross-functional teams and influence decision-making.
   </div></li>
  <li>
   <div>
    Attention to Detail: Accuracy in demand forecasts and thoroughness in data analysis.
   </div></li>
  <li>
   <div>
    Adaptability: Agile and responsive to changing market conditions, demand variability, and new business needs.
   </div></li>
  <li>
   <div>
    Passionate and high energy. Able to work on multiple projects simultaneously.
   </div></li>
  <li>
   <div>
    Shift. Willing to work on night shift
   </div></li>
  <li>
   <div>
    Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
   </div></li>
 </ul>
 <div></div>
 <div>
  What we offer:
 </div>
 <div></div>
 <ul>
  <li>
   <div>
    Comprehensive HMO package (medical and dental)
   </div></li>
  <li>
   <div>
    Paid time off and paid sick leave
   </div></li>
  <li>
   <div>
    Quarterly Performance Bonus
   </div></li>
  <li>
   <div>
    Employee Assistance and Wellness Programs
   </div></li>
 </ul>
 <div></div>
 <div>
  About RingCentral/Acquire BPO
 </div>
 <div>
  <i> RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.</i>
 </div>
 <div></div>
 <div>
  Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
 </div>
 <div></div>
 <div>
  We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
 </div>
 <div></div>
 <div>
  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
 </div>
 <div>
  Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 </div>
 <div>
  By completing your application for this role, you:
 </div>
 <ul>
  <li>
   <div>
    Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
   </div></li>
  <li>
   <div>
    Have read and agreed to our
    <div>
     Data Privacy Policy
    </div>
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> LinkedIn #LI-JS7
 </div>
</div>
<div></div>


 
  Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
 
 
 
  It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
 
 
 
  RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
 
 
 
  This is where you and your skills come in. We’re currently looking for a Demand Planning Manager
 
 
 
  The Demand Planning Manager is responsible for the Global forecasting and Demand planning of products for RingCentral which includes leading the planning activities, analysis and processing of data, collaboration with partners,
 
 
 
  Responsibilities:
 
 
 
  
   
    Global Forecasting and Demand Planning. Responsible for the Global forecasting and Demand planning of products for RingCentral. iUtilize advanced forecasting techniques and sales opportunity pipeline to create and adjust demand plans. Gather monthly forecast data from partners and incorporate suitably into regional demand plans. Regularly review and update forecasts to reflect new data, trends, and business changes.
   
  
   
    Leads Planning Activities. This role is highly collaborative and leads planning activities including aggregation of demand, supply alignment, analytics, and drives maturity of planning systems to the ultimate delight of our customers.
   
  
   
    Analysis of Historical Data, Market Trends, and Customer Insights: This role involves analyzing historical sales data, market trends, and customer insights to create reliable demand plans that drive inventory and production decisions, supporting efficient operations and high customer satisfaction. Develop and maintain accurate demand forecasts by analyzing historical sales data, market trends, and customer insights.
   
  
   
    Receive, Analyze, and Process Monthly Data. Receive and process accurate monthly shipment data from distributors and stocking locations to ensure reliable input for forecasting. Analyze consumption data by product, channel, and region; adjust supply plans; and align distributor inventory as required.
   
  
   
    Collaborate with Partners. Track large deals and work closely with Sales Ops, Deal Desk, and Sales teams. Support regional sales, marketing, and product teams with associated product availability, product launches, product transition plans, and customer engagements. Work closely with demand planning, sales, and marketing to align supply plans with business objectives and promotional activities. Partner with supply planning and supply chain managers to ensure that demand forecasts are effectively translated into inventory requirements.
   
  
   
    Improve and Communicate Forecasts. Responsible for improving forecast accuracy and highlighting key demand drivers for adequate supply planning. Communicate forecast adjustments to stakeholders, ensuring alignment across the organization.
   
  
   
    Manage Inventory. Set optimal inventory levels by considering lead times, service levels, and forecast accuracy. Monitor demand variability to reduce stockouts and excess inventory, contributing to better inventory turns and reduced holding costs. Manage safety stock levels and establish contingency plans for demand surges or shortages.
   
  
   
    Gap Analysis and Process Improvement. Conduct detailed analysis on demand trends, sales patterns, and forecast accuracy to drive improvements. Generate and present reports on forecast accuracy, demand variability, and inventory metrics to management. Identify gaps or improvement opportunities in the demand planning process and propose actionable solutions. Lead initiatives to improve demand planning processes, tools, and systems to enhance accuracy and efficiency. Develop the company’s S&OP processes for continued improvement in performance and cross-functional engagement
   
  
   
    Decision Making. Drive demand planning best practices across the organization and champion data-driven decision-making.
   
 
 
 
  To succeed in this role you must have the following:
 
 
  
   
    5+ years of experience in demand planning, forecasting, or related fields.
   
  
   
    Strong knowledge of demand planning, inventory management, and forecasting techniques.
   
  
   
    Bachelor’s degree in Business, Supply Chain, Industrial Engineering, Statistics or equivalent education and experience.
   
 
 
 
  Desired Qualifications:
 
 
 
  
   
    Process Improvement. Experience in process improvement initiatives, including driving supply chain systems to maturity
   
  
   
    Tools Expertise. Experience in CRM tools such as Salesforce and Supply Chain Planning tools.
   
  
   
    Analytical and Problem-Solving Skills: Strong ability to analyze data and identify trends, gaps, and improvement opportunities in demand forecasting.
   
  
   
    Communication and Collaboration: Team player. Excellent interpersonal skills to effectively communicate with cross-functional teams and influence decision-making.
   
  
   
    Attention to Detail: Accuracy in demand forecasts and thoroughness in data analysis.
   
  
   
    Adaptability: Agile and responsive to changing market conditions, demand variability, and new business needs.
   
  
   
    Passionate and high energy. Able to work on multiple projects simultaneously.
   
  
   
    Shift. Willing to work on night shift
   
  
   
    Work set-up. Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
   
 
 
 
  What we offer:
 
 
 
  
   
    Comprehensive HMO package (medical and dental)
   
  
   
    Paid time off and paid sick leave
   
  
   
    Quarterly Performance Bonus
   
  
   
    Employee Assistance and Wellness Programs
   
 
 
 
  About RingCentral/Acquire BPO
 
 
   RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
 
 
 
  Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
 
 
 
  We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
 
 
 
  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
 
 
  Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
 
  By completing your application for this role, you:
 
 
  
   
    Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
   
  
   
    Have read and agreed to our
    
     Data Privacy Policy
    
   
 
 
 
   LinkedIn #LI-JS7
 



Demand Planning Manager - RingCentral

Demand Planning Manager

You should have a relevant degree, 1 year of technical support experience, VOIP knowledge, networking skills, strong troubleshooting, and the ability to communicate with diverse customers.

You will troubleshoot UC issues, provide enterprise support, train customers, manage escalations, ensure satisfaction, and maintain help articles while meeting performance targets.

Customer Relations

IT & Cybersecurity

<div>
 <div>
  Technical Customer Support Specialist
 </div>
 <div>
  <br> Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
 </div>
 <div></div>
 <div>
  It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
 </div>
 <div></div>
 <div>
  We’re currently looking for: Technical Customer Support Specialist
 </div>
 <div></div>
 <ul>
  <li>
   <div>
    Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.
   </div></li>
  <li>
   <div>
    Provides Enterprise level technical support to all Enterprise customers
   </div></li>
  <li>
   <div>
    Troubleshoots and reproduces customer technical issues to resolution and/or escalates
   </div></li>
  <li>
   <div>
    Applies expert knowledge of RingCentral services and VOIP technology
   </div></li>
  <li>
   <div>
    Responsible for training customer administration of RingCentral platform
   </div></li>
  <li>
   <div>
    Answers complex technical questions and offers workarounds for customer networks
   </div></li>
  <li>
   <div>
    Provides quick and accurate handling of support interactions – phone, screen sharing and email
   </div></li>
  <li>
   <div>
    Follows up with customers, ensuring customer is up to date and satisfied with resolution
   </div></li>
  <li>
   <div>
    Responds promptly to escalations while keeping detailed case notes
   </div></li>
  <li>
   <div>
    Manages customer expectations and experience to deliver high customer satisfaction and increase retention
   </div></li>
  <li>
   <div>
    Regularly achieves and exceeds service level agreements and quality customer satisfaction targets
   </div></li>
  <li>
   <div>
    Remain current on software defect and upgrades
   </div></li>
  <li>
   <div>
    Manage escalated issues and collaborate with other internal departments to expedite resolution
   </div></li>
  <li>
   <div>
    Help develop and maintain customer facing and internal help articles
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> Desired Qualifications:
 </div>
 <ul>
  <li>
   <div>
    Bachelor’s degree in business related field preferred
   </div></li>
  <li>
   <div>
    At least 1 year solid technical support experience preferably in Telco VOIP account or at least 6 months of experience in Technical VOIP support role
   </div></li>
  <li>
   <div>
    Strong technical troubleshooting skills, perseverance and patience
   </div></li>
  <li>
   <div>
    Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs
   </div></li>
  <li>
   <div>
    Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
   </div></li>
  <li>
   <div>
    Networking, IT or telecommunications certification is a plus – Network + or equivalent is desirable.
   </div></li>
  <li>
   <div>
    Experience supporting telecommunications, networking or Software-as-a-Service Products
   </div></li>
  <li>
   <div>
    Experience supporting contact center technologies
   </div></li>
  <li>
   <div>
    Ability to work efficiently in a highly demanding team-oriented and fast paced environment
   </div></li>
  <li>
   <div>
    Ability to communicate and empathize with all levels of customers – executives, end users, developers
   </div></li>
  <li>
   <div>
    Self-motivated with the ability to dive right in, be effective and make a difference
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> What we offer:
 </div>
 <div></div>
 <div>
  <br> We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
 </div>
 <ul>
  <li>
   <div>
    Work Onsite / Flexible work arrangement (Hybrid Setup)
   </div></li>
  <li>
   <div>
    Comprehensive HMO package (medical and dental)
   </div></li>
  <li>
   <div>
    Personal Time Off Leaves
   </div></li>
  <li>
   <div>
    Performance Incentive (Commissions)
   </div></li>
  <li>
   <div>
    Employee Assistance and Wellness Programs
   </div></li>
 </ul>
 <div></div>
 <div>
  RingCentral’s Global Service and Support team leads the post-sale experience for it’s customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As it’s customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
 </div>
 <div></div>
 <div>
  RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
 </div>
 <div></div>
 <div>
  <br> About RingCentral/Acquire BPO
 </div>
 <div>
  <i> RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.</i>
 </div>
 <div></div>
 <div>
  Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
 </div>
 <div></div>
 <div>
  We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
 </div>
 <div></div>
 <div>
  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
 </div>
 <div>
  Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 </div>
 <div>
  By completing your application for this role, you:
 </div>
 <ul>
  <li>
   <div>
    Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
   </div></li>
  <li>
   <div>
    Have read and agreed to our
    <div>
     Data Privacy Policy
    </div>
   </div></li>
 </ul>
 <div></div>
 <div>
  <i> RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.</i>
 </div>
 <div></div>
 <div>
  #LI-JS1
 </div>
</div>
<div></div>


 
  Technical Customer Support Specialist
 
 
   Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
 
 
 
  It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
 
 
 
  We’re currently looking for: Technical Customer Support Specialist
 
 
 
  
   
    Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.
   
  
   
    Provides Enterprise level technical support to all Enterprise customers
   
  
   
    Troubleshoots and reproduces customer technical issues to resolution and/or escalates
   
  
   
    Applies expert knowledge of RingCentral services and VOIP technology
   
  
   
    Responsible for training customer administration of RingCentral platform
   
  
   
    Answers complex technical questions and offers workarounds for customer networks
   
  
   
    Provides quick and accurate handling of support interactions – phone, screen sharing and email
   
  
   
    Follows up with customers, ensuring customer is up to date and satisfied with resolution
   
  
   
    Responds promptly to escalations while keeping detailed case notes
   
  
   
    Manages customer expectations and experience to deliver high customer satisfaction and increase retention
   
  
   
    Regularly achieves and exceeds service level agreements and quality customer satisfaction targets
   
  
   
    Remain current on software defect and upgrades
   
  
   
    Manage escalated issues and collaborate with other internal departments to expedite resolution
   
  
   
    Help develop and maintain customer facing and internal help articles
   
 
 
 
   Desired Qualifications:
 
 
  
   
    Bachelor’s degree in business related field preferred
   
  
   
    At least 1 year solid technical support experience preferably in Telco VOIP account or at least 6 months of experience in Technical VOIP support role
   
  
   
    Strong technical troubleshooting skills, perseverance and patience
   
  
   
    Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs
   
  
   
    Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
   
  
   
    Networking, IT or telecommunications certification is a plus – Network + or equivalent is desirable.
   
  
   
    Experience supporting telecommunications, networking or Software-as-a-Service Products
   
  
   
    Experience supporting contact center technologies
   
  
   
    Ability to work efficiently in a highly demanding team-oriented and fast paced environment
   
  
   
    Ability to communicate and empathize with all levels of customers – executives, end users, developers
   
  
   
    Self-motivated with the ability to dive right in, be effective and make a difference
   
 
 
 
   What we offer:
 
 
 
   We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
 
 
  
   
    Work Onsite / Flexible work arrangement (Hybrid Setup)
   
  
   
    Comprehensive HMO package (medical and dental)
   
  
   
    Personal Time Off Leaves
   
  
   
    Performance Incentive (Commissions)
   
  
   
    Employee Assistance and Wellness Programs
   
 
 
 
  RingCentral’s Global Service and Support team leads the post-sale experience for it’s customers—making sure their every need is met, and that they’re able to use our products effectively and easily. As it’s customers’ central point of contact, you’ll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
 
 
 
  RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
 
 
 
   About RingCentral/Acquire BPO
 
 
   RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
 
 
 
  Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
 
 
 
  We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
 
 
 
  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
 
 
  Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
 
  By completing your application for this role, you:
 
 
  
   
    Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
   
  
   
    Have read and agreed to our
    
     Data Privacy Policy
    
   
 
 
 
   RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.
 
 
 
  #LI-JS1
 



Technical Customer Support Specialist - RingCentral

Technical Customer Support Specialist

You need 2+ years in QA, Excel proficiency, coaching skills, strong decision-making, time management, customer service, collaboration, analytical skills, and willingness for night shifts in a hybrid setup.

You will monitor transactions, coach teams, improve processes, generate reports, and collaborate with stakeholders to enhance quality and performance in customer support.

<div></div>
<div>
 <div>
  Quality Assurance Analyst
 </div>
 <div></div>
 <div>
  <br> Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
 </div>
 <div></div>
 <div>
  <br> It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
 </div>
 <div></div>
 <div>
  <br> RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
 </div>
 <div></div>
 <div>
  <br> This is where you and your skills come in. We’re currently looking for a Quality Assurance Analyst
 </div>
 <div></div>
 <div>
  <br> The Customer Support Quality Assurance Analyst at RingCentral plays a crucial role in maintaining high standards for customer service. The primary responsibility of the Quality Assurance Analyst is to assess and monitor the quality of interactions and transactions. They also conduct coaching and certification, participate in process improvement, prepare and send reports, and collaborate and communicate with new hires, agents, and the leadership team.
 </div>
 <div>
  Assess and Monitor Transactions. Transaction monitoring is conducted based on a sampling plan to assess the quality of interactions, the service being provided, and the ability to meet goals and objectives. Daily review of survey returns is performed, and DSAT/detractor root cause analysis is conducted. Training needs analysis is based on transaction monitoring. Attendance, participation, and conduct calibration sessions and other OPS-Training-QA synergy activities. Performs tasks or duties assigned by the superior from time to time
 </div>
 <div>
  Coaching and Certification. Assist in New Hire onboarding, mock calls, and certification. Provide coaching and feedback to trainees, agents, and partner supervisors. Provide constructive feedback to employees through coaching and team huddles
 </div>
 <div>
  Process Improvement. Continuous improvement projects and recommendations are grounded on TM activities. Actively participate in iterating and improving Customer Support processes. Continuously evaluate and refine processes and methodologies to enhance effectiveness and efficiency
 </div>
 <div>
  Reports. Generate detailed reports for line managers and other relevant stakeholders on a weekly and monthly basis. Ensure timely and accurate reporting. Reports include but are not limited to: Team/Agent Progress Report, CSAT/Quality performance report, Commendations/Zero Tolerance and CAP Triggers/Incident Reports, and Calibration and accuracy reports
 </div>
 <div></div>
 <div>
  <br> Collaboration and Communication. Establishing and maintaining close working relationships with local and global key stakeholders to stay updated on business strategies, departmental and organizational requirements. Representing the Quality Team in important projects, scenarios, and information requests from stakeholders. Must be skilled at developing and maintaining positive and productive relationships with stakeholders
 </div>
 <div></div>
 <div>
  <br> To succeed in this role you must have the following:
 </div>
 <ul>
  <li>
   <div>
    2+ years of experience in a QA or similar role, preferably in a BPO or contact center setting
   </div></li>
  <li>
   <div>
    Proficient in Excel, data management, and generating reports
   </div></li>
  <li>
   <div>
    No minimum educational qualifications required (High school graduates are welcome to apply) as long as the desired skills are met
   </div></li>
 </ul>
 <div>
  Desired Qualifications:
 </div>
 <div></div>
 <ul>
  <li>
   <div>
    <br> Coaching Skills - provide constructive feedback to the employee through coaching and team huddles.
   </div></li>
  <li>
   <div>
    Decision making skills - Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations.
   </div></li>
  <li>
   <div>
    Multi-tasking and Time Management - Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment. Must be an independent self-starter possessing excellent time management skills and be able to manage multiple QA activities simultaneously. Consistent follow-through and ability to meet deadlines.
   </div></li>
  <li>
   <div>
    Customer Service and Communication Skills - Strong and effective customer communication skills. High levels of empathy; excellent soft skills and customer service best practices. Keen attention to details.
   </div></li>
  <li>
   <div>
    Collaboration - Must be an expert at developing and maintaining positive and productive relationships with stakeholders.
   </div></li>
  <li>
   <div>
    Analytical skills - Must possess strong analytical skills to conduct DSAT root cause analysis. Highly proficient in MS Office suite - especially MS Excel and MS PowerPoint
   </div></li>
  <li>
   <div>
    Willing to work on night shift
   </div></li>
  <li>
   <div>
    Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
   </div></li>
 </ul>
 <div></div>
 <div>
  <br> What we offer:
 </div>
 <div></div>
 <ul>
  <li>
   <div>
    <br> Comprehensive HMO package (medical and dental)
   </div></li>
  <li>
   <div>
    Paid time off and paid sick leave
   </div></li>
  <li>
   <div>
    Quarterly Performance Bonus
   </div></li>
  <li>
   <div>
    Employee Assistance and Wellness Programs
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  <br> About RingCentral/Acquire BPO
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  <i> RingCentral, Inc.</i><i> is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.</i>
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  Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
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  We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
 </div>
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  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
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  Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 </div>
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  By completing your application for this role, you:
 </div>
 <ul>
  <li>
   <div>
    Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
   </div></li>
  <li>
   <div>
    Have read and agreed to our
    <div>
     Data Privacy Policy
    </div>
   </div></li>
 </ul>
 <div></div>
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  <br> LinkedIn #LI-JS7
 </div>
</div>
<div></div>



 
  Quality Assurance Analyst
 
 
 
   Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).
 
 
 
   It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.
 
 
 
   RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.
 
 
 
   This is where you and your skills come in. We’re currently looking for a Quality Assurance Analyst
 
 
 
   The Customer Support Quality Assurance Analyst at RingCentral plays a crucial role in maintaining high standards for customer service. The primary responsibility of the Quality Assurance Analyst is to assess and monitor the quality of interactions and transactions. They also conduct coaching and certification, participate in process improvement, prepare and send reports, and collaborate and communicate with new hires, agents, and the leadership team.
 
 
  Assess and Monitor Transactions. Transaction monitoring is conducted based on a sampling plan to assess the quality of interactions, the service being provided, and the ability to meet goals and objectives. Daily review of survey returns is performed, and DSAT/detractor root cause analysis is conducted. Training needs analysis is based on transaction monitoring. Attendance, participation, and conduct calibration sessions and other OPS-Training-QA synergy activities. Performs tasks or duties assigned by the superior from time to time
 
 
  Coaching and Certification. Assist in New Hire onboarding, mock calls, and certification. Provide coaching and feedback to trainees, agents, and partner supervisors. Provide constructive feedback to employees through coaching and team huddles
 
 
  Process Improvement. Continuous improvement projects and recommendations are grounded on TM activities. Actively participate in iterating and improving Customer Support processes. Continuously evaluate and refine processes and methodologies to enhance effectiveness and efficiency
 
 
  Reports. Generate detailed reports for line managers and other relevant stakeholders on a weekly and monthly basis. Ensure timely and accurate reporting. Reports include but are not limited to: Team/Agent Progress Report, CSAT/Quality performance report, Commendations/Zero Tolerance and CAP Triggers/Incident Reports, and Calibration and accuracy reports
 
 
 
   Collaboration and Communication. Establishing and maintaining close working relationships with local and global key stakeholders to stay updated on business strategies, departmental and organizational requirements. Representing the Quality Team in important projects, scenarios, and information requests from stakeholders. Must be skilled at developing and maintaining positive and productive relationships with stakeholders
 
 
 
   To succeed in this role you must have the following:
 
 
  
   
    2+ years of experience in a QA or similar role, preferably in a BPO or contact center setting
   
  
   
    Proficient in Excel, data management, and generating reports
   
  
   
    No minimum educational qualifications required (High school graduates are welcome to apply) as long as the desired skills are met
   
 
 
  Desired Qualifications:
 
 
 
  
   
     Coaching Skills - provide constructive feedback to the employee through coaching and team huddles.
   
  
   
    Decision making skills - Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations.
   
  
   
    Multi-tasking and Time Management - Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment. Must be an independent self-starter possessing excellent time management skills and be able to manage multiple QA activities simultaneously. Consistent follow-through and ability to meet deadlines.
   
  
   
    Customer Service and Communication Skills - Strong and effective customer communication skills. High levels of empathy; excellent soft skills and customer service best practices. Keen attention to details.
   
  
   
    Collaboration - Must be an expert at developing and maintaining positive and productive relationships with stakeholders.
   
  
   
    Analytical skills - Must possess strong analytical skills to conduct DSAT root cause analysis. Highly proficient in MS Office suite - especially MS Excel and MS PowerPoint
   
  
   
    Willing to work on night shift
   
  
   
    Willing to work on hybrid setup (10-11 days in office per month, Cubao or Ortigas)
   
 
 
 
   What we offer:
 
 
 
  
   
     Comprehensive HMO package (medical and dental)
   
  
   
    Paid time off and paid sick leave
   
  
   
    Quarterly Performance Bonus
   
  
   
    Employee Assistance and Wellness Programs
   
 
 
 
   About RingCentral/Acquire BPO
 
 
   RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.
 
 
 
  Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.
 
 
 
  We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.
 
 
 
  As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
 
 
  Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
 
  By completing your application for this role, you:
 
 
  
   
    Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
   
  
   
    Have read and agreed to our
    
     Data Privacy Policy
    
   
 
 
 
   LinkedIn #LI-JS7
 



RingCentral

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