Large

Robert Dyas is a UK-based retail company specialising in providing a wide range of household and garden products, including kitchen appliances, home essentials, DIY tools, and outdoor equipment. Their ultimate mission is to offer customers quality products that enhance everyday living while maintaining affordability. Robert Dyas' purpose is to make life easier and more enjoyable for individuals and families by offering a diverse selection of practical and innovative solutions for their homes and gardens.

Retail & Consumer Goods

 Robert Dyas

Robert Dyas - leading British home and garden retailer. Follow us for company news and career opportunities.

You must drive turnover, ensure customer service excellence, train colleagues, maintain security, uphold visual standards, and motivate the team while adhering to company policies.

You will enhance customer service, train team members, maintain visual standards, manage security, drive sales, and ensure compliance with policies while supporting daily operations.

Customer Relations

Hospitality & Retail

The Role: As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand. What you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Access to mental health first aiders Ongoing incentives to reward your performance Company Pension scheme Apprenticeship scheme to continue your development Generous discount at at TPRG and on our benefits hub What will you do? Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets. Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.

The Role: As a Store Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.  What you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business  A great Team to work with where you can progress and make a difference at all levels  Access to mental health first aiders  Ongoing incentives to reward your performance  Company Pension scheme  Apprenticeship scheme to continue your development  Generous discount at at TPRG and on our benefits hub  What will you do?  Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers  Contribute towards making Robert Dyas a go to place on the High Street by providing a consistent high level of customer service  Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, Assist with the training of colleagues, utilising available tools to maximise the performance of the team  Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures  Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved  In the absence of the Store/Assistant Manager assume full accountability for the overall security and safety of our people and property ensuring the Branch operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs. Liaise with the Retail Support Centre should any issues need to be reported. Support with any weekly time sheets.  Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.  We're growing a multi-channel business where our customers can choose when, where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.

Store Supervisor -  Robert Dyas

Robert Dyas

Store Supervisor

You must have experience as a Store Manager or similar, strong leadership skills, excellent communication, and a passion for retail with a commitment to outstanding customer service.

You will drive sales, enhance customer experience, lead and empower your team, oversee store operations, and manage multiple stores as a relief manager in your region.

Sales & Business Development

Regional Relief Store Manager Are you a retail visionary ready to lead your team to success? We're seeking a passionate Store Manager to join our dynamic team and drive sales, cultivate a positive culture, and deliver exceptional customer service. This manager, while based in Henley upon Thames, will need to jump in and support and cover other stores within the region, providing a unique challenge and rewarding experience. Why Choose Us? Comprehensive Development: Benefit from industry-leading training, mentorship, and a supportive team environment. Career Growth: Advance your retail career with opportunities for leadership and development. Competitive Compensation: Enjoy a competitive salary, bonus, benefits package, and staff discounts. Your Responsibilities: Drive Sales: Motivate your team to exceed sales targets and deliver outstanding results. Customer Experience: Create a welcoming atmosphere and ensure exceptional customer service. Team Leadership: Develop and empower your team, fostering a positive and collaborative work environment. Store Operations: Oversee all store operations, including merchandising, security, and safety. Relief Store Management: Effectively manage and step in as relief manager across multiple stores within your region. Qualifications: Proven experience as a Store Manager or in a similar role. Strong leadership and people management skills. Excellent communication and interpersonal skills. Passion for retail and a commitment to delivering exceptional customer service. Ready to Take the Lead? If you're a motivated and results-oriented leader, we invite you to apply for this exciting opportunity. Join our team and make a lasting impact on our business.

Regional Relief Store Manager  Are you a retail visionary ready to lead your team to success?  We're seeking a passionate Store Manager to join our dynamic team and drive sales, cultivate a positive culture, and deliver exceptional customer service.  This manager, while based in Henley upon Thames, will need to jump in and support and cover other stores within the region, providing a unique challenge and rewarding experience.  Why Choose Us?  Comprehensive Development: Benefit from industry-leading training, mentorship, and a supportive team environment. Career Growth: Advance your retail career with opportunities for leadership and development. Competitive Compensation: Enjoy a competitive salary, bonus, benefits package, and staff discounts.  Your Responsibilities: Drive Sales: Motivate your team to exceed sales targets and deliver outstanding results. Customer Experience: Create a welcoming atmosphere and ensure exceptional customer service. Team Leadership: Develop and empower your team, fostering a positive and collaborative work environment. Store Operations: Oversee all store operations, including merchandising, security, and safety. Relief Store Management: Effectively manage and step in as relief manager across multiple stores within your region.  Qualifications: Proven experience as a Store Manager or in a similar role. Strong leadership and people management skills. Excellent communication and interpersonal skills. Passion for retail and a commitment to delivering exceptional customer service.  Ready to Take the Lead?  If you're a motivated and results-oriented leader, we invite you to apply for this exciting opportunity. Join our team and make a lasting impact on our business.

Regional Relief Manager -  Robert Dyas

Regional Relief Manager

You must work Mondays and Tuesdays, 9:30am-2:30pm, handle customer issues, achieve KPIs, engage customers, maintain stock and visual standards, promote sales, and ensure health and safety compliance.

You will engage customers, handle complaints, achieve sales goals, manage stock, ensure high merchandising standards, promote product knowledge, and comply with Health and Safety policies.

Sales Assistant Monday and Tuesday each week. 9:30am to 2:30pm, 11 hours per week. The Role: As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand. W hat you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Access to mental health first aiders Ongoing incentives to reward your performance Company Pension scheme Apprenticeship scheme to continue your development Generous discount at? TPRG and our amazing benefits hub What will you do? Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling Carry out stock replenishment and when required maintain accuracy of our stock systems Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved Acquire a high level of product knowledge and continue to self-develop that knowledge Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items Ensure compliance with all relevant Health and Safety policies Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.

Sales Assistant  Monday and Tuesday each week.  9:30am to 2:30pm, 11 hours per week.  The Role: As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.  W hat you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business  A great Team to work with where you can progress and make a difference at all levels  Access to mental health first aiders  Ongoing incentives to reward your performance  Company Pension scheme  Apprenticeship scheme to continue your development  Generous discount at? TPRG and our amazing benefits hub  What will you do?  Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers  Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention  Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business  Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling  Carry out stock replenishment and when required maintain accuracy of our stock systems  Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved  Acquire a high level of product knowledge and continue to self-develop that knowledge  Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items  Ensure compliance with all relevant Health and Safety policies  Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.  We're growing a multi-channel business where our customers can choose when where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.

Part-time Sales Assistant -  Robert Dyas

Part-time Sales Assistant

You must handle customer complaints professionally, exceed KPIs, engage customers with product knowledge, maintain stock accuracy, uphold visual standards, promote sales, and comply with Health and Safety policies.

You will engage customers, handle complaints, replenish stock, maintain visual standards, promote products, achieve sales goals, and ensure health and safety compliance.

Sales Assistant - SUNDAY 10am - 4pm The Role: As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand. W hat you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business A great Team to work with where you can progress and make a difference at all levels Access to mental health first aiders Ongoing incentives to reward your performance Company Pension scheme Apprenticeship scheme to continue your development Generous discount at? TPRG and our amazing benefits hub What will you do? Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling Carry out stock replenishment and when required maintain accuracy of our stock systems Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved Acquire a high level of product knowledge and continue to self-develop that knowledge Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items Ensure compliance with all relevant Health and Safety policies Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden. We're growing a multi-channel business where our customers can choose when where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.

Sales Assistant - SUNDAY 10am - 4pm  The Role: As a Sales Assistant you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Robert Dyas brand.  W hat you will get from us: Fantastic training to help you complete your role and be the best you can be, with the option to continue your development into a more senior role, if you choose to progress within the business  A great Team to work with where you can progress and make a difference at all levels  Access to mental health first aiders  Ongoing incentives to reward your performance  Company Pension scheme  Apprenticeship scheme to continue your development  Generous discount at? TPRG and our amazing benefits hub  What will you do?  Act as an ambassador for Robert Dyas and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers  Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention  Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business  Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling  Carry out stock replenishment and when required maintain accuracy of our stock systems  Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved  Acquire a high level of product knowledge and continue to self-develop that knowledge  Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items  Ensure compliance with all relevant Health and Safety policies  Who we are: We're a multiple channel retailer with just under 100 stores across Southern England and a strong online business. We began as Ironmongers 150 years ago but now we're so much more. Kitchenware, household items, electrical appliances, home office, gardening products, power tools, china, glassware, DIY, ironmongery - we have almost everything that you need for your home and garden.  We're growing a multi-channel business where our customers can choose when where and how to shop. We're developing our e-commerce, marketing, customer service and distribution functions to support both the on and offline businesses and drive growth. It's a very exciting time to be part of a growing business that is rising to the challenges of today's retail environment.

Be Part of Robert Dyas' Thriving E-commerce Future: Assistant Dropship Vendor Manager 
 
 Do you have a passion for building strong supplier relationships and a keen eye for detail? 
 
 Robert Dyas is seeking an enthusiastic Assistant Dropship Vendor Manager to join our growing e-commerce team. In this key role, you'll play a vital part in ensuring seamless operations with our Dropship (DSV) suppliers, a strategic growth area for our business. 
 
 What you'll do:
 Support supplier success: Build and maintain positive relationships with assigned Dropship suppliers across various categories including appliances, electronics, furniture, and garden products. 
 Ensure SLA compliance: Monitor supplier performance against agreed Service Level Agreements (SLAs), identifying and resolving any issues to guarantee excellent customer service. 
 Be the data champion: Run regular reports, analyse supplier performance, and translate insights into actionable strategies. 
 Onboarding expert: Guide new Dropship suppliers through the onboarding process, ensuring they understand and meet our high standards. 
 Bridge the gap: Collaborate closely with both the VirtualStock e-commerce team and Trading teams for smooth supplier integration, technical issue resolution, and continuous improvement. 
 Product pro: Monitor the status and submissions of new product SKUs onto the Robert Dyas website. 
 Customer champion: Act as a point of contact for Customer Services to resolve specific Dropship-related issues. 
 
 We're looking for someone with:
 Excellent organisational and administrative skills. 
 A strong eye for detail and accuracy. 
 The ability to build and maintain positive relationships with suppliers. 
 Experience in managing and analysing data. 
 A proactive and problem-solving approach. 
 Excellent communication and interpersonal skills. 
 Understanding of e-commerce operations (a plus). 
 
 Ready to join a dynamic team and contribute to Robert Dyas' e-commerce growth story? Apply today! 
 
 Robert Dyas: Championing Customers. Delivering Value.

Be Part of Robert Dyas' Thriving E-commerce Future: Assistant Dropship Vendor Manager 

 Do you have a passion for building strong supplier relationships and a keen eye for detail? 

 Robert Dyas is seeking an enthusiastic Assistant Dropship Vendor Manager to join our growing e-commerce team. In this key role, you'll play a vital part in ensuring seamless operations with our Dropship (DSV) suppliers, a strategic growth area for our business. 

 What you'll do:
 Support supplier success: Build and maintain positive relationships with assigned Dropship suppliers across various categories including appliances, electronics, furniture, and garden products. 
Ensure SLA compliance: Monitor supplier performance against agreed Service Level Agreements (SLAs), identifying and resolving any issues to guarantee excellent customer service. 
Be the data champion: Run regular reports, analyse supplier performance, and translate insights into actionable strategies. 
Onboarding expert: Guide new Dropship suppliers through the onboarding process, ensuring they understand and meet our high standards. 
Bridge the gap: Collaborate closely with both the VirtualStock e-commerce team and Trading teams for smooth supplier integration, technical issue resolution, and continuous improvement. 
Product pro: Monitor the status and submissions of new product SKUs onto the Robert Dyas website. 
Customer champion: Act as a point of contact for Customer Services to resolve specific Dropship-related issues. 

 We're looking for someone with:
 Excellent organisational and administrative skills. 
A strong eye for detail and accuracy. 
The ability to build and maintain positive relationships with suppliers. 
Experience in managing and analysing data. 
A proactive and problem-solving approach. 
Excellent communication and interpersonal skills. 
Understanding of e-commerce operations (a plus). 

 Ready to join a dynamic team and contribute to Robert Dyas' e-commerce growth story? Apply today! 

 Robert Dyas: Championing Customers. Delivering Value.

Robert Dyas

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