South Western Ambulance Service NHS Foundation Trust offers emergency and urgent care services across the South West of England. Their mission is to deliver high-quality, responsive care in emergencies and urgent situations, prioritizing patient safety and effectiveness. They also aims to improve health outcomes through timely, compassionate service and continuous innovation in pre-hospital care.

Science & Healthcare

South Western Ambulance Service NHS Foundation Trust

South Western Ambulance Service NHS Foundation Trust provides ambulance & urgent care services for the South West.

You must provide leadership, manage staff, link administrative functions, support senior ops, assist in planning, and ensure operational efficiency within the County.

You will manage county administration, support staff welfare, provide leadership, assist senior managers, and ensure efficient operations in collaboration with the Head of Operations.

Healthcare

Bristol

This is a key role within the operations structure reporting directly to the Head of Operations and managing the 'administration line' for the County. This role will assist in the smooth running of the County, provide additional resilience at a local level and be a full member of the County Management team. This role will provide leadership to the staff working within the County, provide direct support to the Head Of Operations and other senior operational staff working within the County and provide a' primary point of contact for staff working in other Directorates in Trust HQ. The County Business Manager 'will act as the link between administrative functions at a County level and Trust HQ. Provide line management, direction, welfare and support to the Operations Officer Support role and Apprentices. This includes undertaking career conversations, supporting staff health and wellbeing and all aspects of line management. Work directly to the Head Of Operations and with the Deputy Head Of Operations to ensure the efficient and effective operation of the County. Provide administrative expertise and guidance to the senior operational managers. This includes assisting in workload planning, helping to forecast forwards and assisting the Operations Officers in their day to day management role (particularly when they are acting as Lead Operations Officers in the County Hub/Office). For further information about this role please see the attached job description and person specification. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: David Manners Job title: Head of Operations Email address: dave.manners@swast.nhs.uk Telephone number: 07768143002

This is a key role within the operations structure reporting directly to the Head of Operations and managing the 'administration line' for the County. This role will assist in the smooth running of the County, provide additional resilience at a local level and be a full member of the County Management team.This role will provide leadership to the staff working within the County, provide direct support to the Head Of Operations and other senior operational staff working within the County and provide a' primary point of contact for staff working in other Directorates in Trust HQ. The County Business Manager 'will act as the link between administrative functions at a County level and Trust HQ.Provide line management, direction, welfare and support to the Operations Officer Support role and Apprentices. This includes undertaking career conversations, supporting staff health and wellbeing and all aspects of line management.Work directly to the Head Of Operations and with the Deputy Head Of Operations to ensure the efficient and effective operation of the County.Provide administrative expertise and guidance to the senior operational managers. This includes assisting in workload planning, helping to forecast forwards and assisting the Operations Officers in their day to day management role (particularly when they are acting as Lead Operations Officers in the County Hub/Office).For further information about this role please see the attached job description and person specification.Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK      For further details / informal visits contact: Name: David Manners Job title: Head of Operations Email address: dave.manners@swast.nhs.uk Telephone number: 07768143002

County Business Manager - South Western Ambulance Service NHS Foundation Trust

This is a key role within the operations structure reporting directly to the Head of Operations and managing the 'administration line' for the County. This role will assist in the smooth running of the County, provide additional resilience at a local level and be a full member of the County Management team.&lt;br&gt;&lt;br&gt;This role will provide leadership to the staff working within the County, provide direct support to the Head Of Operations and other senior operational staff working within the County and provide a' primary point of contact for staff working in other Directorates in Trust HQ. The County Business Manager 'will act as the link between administrative functions at a County level and Trust HQ.&lt;br&gt;&lt;br&gt;Provide line management, direction, welfare and support to the Operations Officer Support role and Apprentices. This includes undertaking career conversations, supporting staff health and wellbeing and all aspects of line management.&lt;br&gt;&lt;br&gt;Work directly to the Head Of Operations and with the Deputy Head Of Operations to ensure the efficient and effective operation of the County.&lt;br&gt;&lt;br&gt;Provide administrative expertise and guidance to the senior operational managers. This includes assisting in workload planning, helping to forecast forwards and assisting the Operations Officers in their day to day management role (particularly when they are acting as Lead Operations Officers in the County Hub/Office).&lt;br&gt;&lt;br&gt;For further information about this role please see the attached job description and person specification.&lt;br&gt;&lt;br&gt;Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.&lt;br&gt;&lt;br&gt;We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.&lt;br&gt;&lt;br&gt;The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;In return we will equip you with the skills and resources you need to thrive in your role.&lt;br&gt;&lt;br&gt;You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive NHS salary &lt;/li&gt;&lt;li&gt;A standard working week of 37.5 hours&lt;/li&gt;&lt;li&gt;Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years&lt;/li&gt;&lt;li&gt;Pay enhancements for out of hours, shift and overtime working&lt;/li&gt;&lt;li&gt;Generous Pension Scheme&lt;/li&gt;&lt;li&gt;Career and salary progression&lt;/li&gt;&lt;li&gt;Car leasing scheme&lt;/li&gt;&lt;li&gt;Free parking across Trust sites&lt;/li&gt;&lt;li&gt;Staff networks &lt;/li&gt;&lt;li&gt;Wide range of discounts from various organisations across the UK&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: David Manners Job title: Head of Operations Email address: dave.manners@swast.nhs.uk Telephone number: 07768143002

County Business Manager

You need experience in complaint handling, strong writing skills, adaptability, interpersonal skills, and the ability to manage sensitive situations and investigations effectively.

You will handle patient feedback, guide investigations, draft response letters, facilitate resolution meetings, prepare briefing papers, and liaise with the Health Service Ombudsman as needed.

Customer Relations

Exeter

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style. Interpersonal, prioritisation, investigation and management skills are also essential to the role. The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning. Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner. Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation. Provide expert advice and ensure the quality of completed investigation reports. Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information. Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres. Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made. Liaise as needed with the Health Service Ombudsman office. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: Christian Mickley Job title: Senior Patient Experience Officer Email address: christian.mickley@swast.nhs.uk Telephone number: 01392 453814

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style.Interpersonal, prioritisation, investigation and management skills are also essential to the role.The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning.Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner.Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.Provide expert advice and ensure the quality of completed investigation reports.Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information.Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made.Liaise as needed with the Health Service Ombudsman office.Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.In return we will equip you with the skills and resources you need to thrive in your role.You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Staff networks * Wide range of discounts from various organisations across the UK      For further details / informal visits contact: Name: Christian Mickley Job title: Senior Patient Experience Officer Email address: christian.mickley@swast.nhs.uk Telephone number: 01392 453814

Patient Experience Officer - South Western Ambulance Service NHS Foundation Trust

The successful candidate will have recent and relevant knowledge of complaints handling and experience of managing difficult situations. They will need to be a highly experienced, self-motivated and an enthusiastic individual with exemplary written skills and have the ability to interpret complex information to produce written correspondence of a high quality. Candidates will need to demonstrate an adaptable and professional written style.&lt;br&gt;&lt;br&gt;Interpersonal, prioritisation, investigation and management skills are also essential to the role.&lt;br&gt;&lt;br&gt;The successful applicant will form part of the Patient Experience team based at Trust Headquarters, Exeter, delivering an outstanding, responsive and flexible service for patients, carers and members of the public who want to make a complaint, raise a concern, provide feedback or access advice relating to the service they have received. They will also provide guidance to Investigating Officers, including ensuring the highest levels of quality assurance for investigations across the organisation to maximise learning.&lt;br&gt;&lt;br&gt;Actively listen to feedback from individuals, including those who are bereaved, emotionally distressed, or exhibiting challenging behaviours like agitation or aggression. Respond to them in a professional, supportive, and sensitive manner.&lt;br&gt;&lt;br&gt;Collect necessary information, documents, recordings, and statements that may contain distressing content for thorough investigation.&lt;br&gt;&lt;br&gt;Provide expert advice and ensure the quality of completed investigation reports.&lt;br&gt;&lt;br&gt;Draft high-quality, complex response letters that comprehensively address all areas of feedback. This involves handling complex, sensitive, and contentious information.&lt;br&gt;&lt;br&gt;Organise and facilitate local resolution meetings in response to patient feedback, which may involve delivering emotionally charged, complex, and sensitive information in potentially hostile or highly charged atmospheres.&lt;br&gt;&lt;br&gt;Prepare and present detailed briefing papers to relevant Committees and Groups concerning issues related to patient experience feedback. This includes making judgements based on the analysis of conflicting and complex facts, information, and various options, requiring significant concentration. The reports will be complex and may contain sensitive or contentious information, necessitating well-developed persuasive, negotiating, empathetic, or reassurance skills, especially where agreement or cooperation is crucial in developing solutions to address the recommendations made.&lt;br&gt;&lt;br&gt;Liaise as needed with the Health Service Ombudsman office.&lt;br&gt;&lt;br&gt;Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.&lt;br&gt;&lt;br&gt;We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.&lt;br&gt;&lt;br&gt;The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;In return we will equip you with the skills and resources you need to thrive in your role.&lt;br&gt;&lt;br&gt;You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive NHS salary &lt;/li&gt;&lt;li&gt;A standard working week of 37.5 hours&lt;/li&gt;&lt;li&gt;Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years&lt;/li&gt;&lt;li&gt;Pay enhancements for out of hours, shift and overtime working&lt;/li&gt;&lt;li&gt;Generous Pension Scheme&lt;/li&gt;&lt;li&gt;Career and salary progression&lt;/li&gt;&lt;li&gt;Car leasing scheme&lt;/li&gt;&lt;li&gt;Free parking across Trust sites&lt;/li&gt;&lt;li&gt;Staff networks &lt;/li&gt;&lt;li&gt;Wide range of discounts from various organisations across the UK&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: Christian Mickley Job title: Senior Patient Experience Officer Email address: christian.mickley@swast.nhs.uk Telephone number: 01392 453814

Patient Experience Officer

You should be an experienced administrator with strong analytical skills, able to manage risk and compliance processes, organize meetings, and produce detailed reports and minutes effectively.

You will coordinate risk, assurance, and compliance functions, manage meetings and agendas, prepare reports, and analyze complex data.

Legal

People, HR & Administration

An exciting opportunity has arisen to join the Risk, Assurance and Compliance Team here at South Western Ambulance Service NHS Foundation Trust. We are looking for an experienced administrator who is friendly, enthusiastic and motivated to join us. This position will play a critical role in the coordination and support needed to deliver effective Risk and Compliance practice across the Trust. Our team is friendly and supportive, so if you meet the essential requirements for this position we would love to hear from you. If you would like any further information on this role then please contact Holly Spicer, Compliance Manager via holly.spicer@swast.nhs.uk Lead the administrative arrangements to ensure the efficient running of the Risk, Assurance and Compliance functions. Working with Managers to support the use of compliance, assurance, and risk management processes throughout the Trust. The post holder will work across both the risk management, assurance and compliance functions and therefore will be expected to plan and organise a significant number of processes to ensure the Trust manages its responsibilities effectively. This will require daily allocation and re-allocation of work following prioritisation to meet legislative, regulatory, organisational, and external requirements. Be responsible for the coordination of various meetings, leading the administration for these meetings including taking high level, accurate and comprehensive minutes, agreeing agendas with the Chair, preparing papers, and taking responsibility for maintaining the Action Point Registers ensuring actions are progressed by members of staff in a timely manner. Develop and lead the preparation of compliance and risk management reports/ briefings for internal and external meetings, presenting these in person if required. The post holder will be required to have strong analytical skills. On a regular basis, they will be reviewing and interrogating a range of qualitative and quantitative data, some of which will be complex and made up of several components. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Staff networks Wide range of discounts from various organisations across the UK For further information about this role please see the attached job description and person specification.

An exciting opportunity has arisen to join the Risk, Assurance and Compliance Team here at South Western Ambulance Service NHS Foundation Trust.  We are looking for an experienced administrator who is friendly, enthusiastic and motivated to join us. This position will play a critical role in the coordination and support needed to deliver effective Risk and Compliance practice across the Trust.  Our team is friendly and supportive, so if you meet the essential requirements for this position we would love to hear from you.  If you would like any further information on this role then please contact Holly Spicer, Compliance Manager via holly.spicer@swast.nhs.uk  Lead the administrative arrangements to ensure the efficient running of the Risk, Assurance and Compliance functions. Working with Managers to support the use of compliance, assurance, and risk management processes throughout the Trust. The post holder will work across both the risk management, assurance and compliance functions and therefore will be expected to plan and organise a significant number of processes to ensure the Trust manages its responsibilities effectively. This will require daily allocation and re-allocation of work following prioritisation to meet legislative, regulatory, organisational, and external requirements. Be responsible for the coordination of various meetings, leading the administration for these meetings including taking high level, accurate and comprehensive minutes, agreeing agendas with the Chair, preparing papers, and taking responsibility for maintaining the Action Point Registers ensuring actions are progressed by members of staff in a timely manner. Develop and lead the preparation of compliance and risk management reports/ briefings for internal and external meetings, presenting these in person if required. The post holder will be required to have strong analytical skills. On a regular basis, they will be reviewing and interrogating a range of qualitative and quantitative data, some of which will be complex and made up of several components.  Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.  We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.  The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.  If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.  In return we will equip you with the skills and resources you need to thrive in your role.  You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.  Benefits  Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Staff networks Wide range of discounts from various organisations across the UK  For further information about this role please see the attached job description and person specification.

Risk, Assurance and Compliance Officer - South Western Ambulance Service NHS Foundation Trust

Risk, Assurance and Compliance Officer

You should have a degree or equivalent experience in manual handling/ergonomics and a strong understanding of health and safety standards.

You will advise on musculoskeletal disorder management, assess manual handling risks, analyze data for reports, investigate incidents, conduct risk assessments, review training, and recommend policy improvements.

Engineering

We have an exciting opportunity for qualified professional to join our Health and Safety Team as a Manual Handling Lead for 11.25 hours per week. The primary focus of this role is to provide specialist advice and guidance on all aspects of manual handling to assist in avoiding, assessing and reducing the risk of injury and ill-health from manual handling activities. The successful candidate will have degree level education or equivalent experience in manual handling/ergonomics with a broad understanding of health and safety requirements. The post holder may be based anywhere within the Trust's geographical area. * Provide advice and guidance on the prevention and management of musculoskeletal disorders. * Assist in the identification of manual handling risks. * Development of reports following analysis of a wide range of data to inform improvement actions. * Assist with and review incident investigations related to manual handling to identify key learning. * Carry out manual handling risk assessments. * Review the equipment and training provision in relation to manual handling and inform of improvements required. * Develop recommendations for policy and procedure development related to manual handling. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills, resources and development you need to thrive in your role. You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development. Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Cycle-to-work and other salary sacrifice schemes * Staff networks * Access to a wide range of discounts from various organisations across the UK For further details / informal visits contact: Name: Jodie Woolner Job title: Head of Health and Safety Email address: jodie.woolner@swast.nhs.uk

We have an exciting opportunity for qualified professional to join our Health and Safety Team as a Manual Handling Lead for 11.25 hours per week.The primary focus of this role is to provide specialist advice and guidance on all aspects of manual handling to assist in avoiding, assessing and reducing the risk of injury and ill-health from manual handling activities.The successful candidate will have degree level education or equivalent experience in manual handling/ergonomics with a broad understanding of health and safety requirements.The post holder may be based anywhere within the Trust's geographical area. * Provide advice and guidance on the prevention and management of musculoskeletal disorders. * Assist in the identification of manual handling risks. * Development of reports following analysis of a wide range of data to inform improvement actions. * Assist with and review incident investigations related to manual handling to identify key learning. * Carry out manual handling risk assessments. * Review the equipment and training provision in relation to manual handling and inform of improvements required. * Develop recommendations for policy and procedure development related to manual handling.      Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.In return we will equip you with the skills, resources and development you need to thrive in your role.You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.Benefits * Competitive NHS salary * A standard working week of 37.5 hours * Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years * Pay enhancements for out of hours, shift and overtime working * Generous Pension Scheme * Career and salary progression * Car leasing scheme * Free parking across Trust sites * Cycle-to-work and other salary sacrifice schemes * Staff networks * Access to a wide range of discounts from various organisations across the UK      For further details / informal visits contact: Name: Jodie Woolner Job title: Head of Health and Safety Email address: jodie.woolner@swast.nhs.uk

Manual Handling Lead - South Western Ambulance Service NHS Foundation Trust

We have an exciting opportunity for qualified professional to join our Health and Safety Team as a Manual Handling Lead for 11.25 hours per week.&lt;br&gt;&lt;br&gt;The primary focus of this role is to provide specialist advice and guidance on all aspects of manual handling to assist in avoiding, assessing and reducing the risk of injury and ill-health from manual handling activities.&lt;br&gt;&lt;br&gt;The successful candidate will have degree level education or equivalent experience in manual handling/ergonomics with a broad understanding of health and safety requirements.&lt;br&gt;&lt;br&gt;The post holder may be based anywhere within the Trust's geographical area.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Provide advice and guidance on the prevention and management of musculoskeletal disorders.&lt;/li&gt;&lt;li&gt;Assist in the identification of manual handling risks. &lt;/li&gt;&lt;li&gt;Development of reports following analysis of a wide range of data to inform improvement actions. &lt;/li&gt;&lt;li&gt;Assist with and review incident investigations related to manual handling to identify key learning. &lt;/li&gt;&lt;li&gt;Carry out manual handling risk assessments. &lt;/li&gt;&lt;li&gt;Review the equipment and training provision in relation to manual handling and inform of improvements required. &lt;/li&gt;&lt;li&gt;Develop recommendations for policy and procedure development related to manual handling. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.&lt;br&gt;&lt;br&gt;We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.&lt;br&gt;&lt;br&gt;At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.&lt;br&gt;&lt;br&gt;&lt;strong&gt;&lt;em&gt;If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;In return we will equip you with the skills, resources and development you need to thrive in your role.&lt;br&gt;&lt;br&gt;You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive NHS salary &lt;/li&gt;&lt;li&gt;A standard working week of 37.5 hours&lt;/li&gt;&lt;li&gt;Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years&lt;/li&gt;&lt;li&gt;Pay enhancements for out of hours, shift and overtime working&lt;/li&gt;&lt;li&gt;Generous Pension Scheme&lt;/li&gt;&lt;li&gt;Career and salary progression&lt;/li&gt;&lt;li&gt;Car leasing scheme&lt;/li&gt;&lt;li&gt;Free parking across Trust sites&lt;/li&gt;&lt;li&gt;Cycle-to-work and other salary sacrifice schemes&lt;/li&gt;&lt;li&gt;Staff networks &lt;/li&gt;&lt;li&gt;Access to a wide range of discounts from various organisations across the UK&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;For further details / informal visits contact: Name: Jodie Woolner Job title: Head of Health and Safety Email address: jodie.woolner@swast.nhs.uk

Manual Handling Lead

You must provide legal support on claims and inquests, attend court, draft documents, manage cases, train staff, and create high-quality reports for various stakeholders.

You will provide legal support, attend inquests, draft documents, manage claims, train staff, and prepare reports for various committees and external organizations.

Be the Trust’s Senior Claims and Inquests Officer (Paralegal) providing direct legal support to the Claims and Inquests Managers, and Head of Claims and Inquests in response to inquests, healthcare litigation, clinical negligence, personal injury, staff claims, occupiers’ liability and public liability claims and healthcare advice. Provide advice and guidance on aspects of claims, inquests, and litigation to Trust staff. This will be based on knowledge and experience, legislation, national, international and local guidelines and best practice. Attend Coroners Court to represent the Trust at Pre-Inquest Review hearings, conducting own advocacy, as required. Draft legal documentation, undertake legal research of legislation and case law on a range of legal issues relevant to the team/directorate function. Undertake day to day case work relating to clinical and non-clinical claims, and inquests with appropriate supervision. Comply with the NHS Resolution’s Reporting Guidelines and Scheme Rules (LTPS/CNST) and manage Pre-Action Claims, with appropriate supervision Assist the case managers and receive delegation of tasks to ensure the effective management of claims and inquest files (including employer’s liability, public liability, and clinical negligence). Prepare and deliver training to Trust staff and managers on processes associated with claims and inquests, to include writing statements, and be a point of contact for preparatory support for witnesses. Develop and prepare qualitative and statistical reports of a very high standard on claims and inquests, including those required for external organisations, the Board of Directors, Audit and Assurance Committee, Quality Committee, Executive Directors Group and other groups, as required. Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day. We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core. The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars. If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you. In return we will equip you with the skills and resources you need to thrive in your role. You will have opportunities to progress to roles across the Trust and enjoy continuous professional development. Benefits Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Staff networks Wide range of discounts from various organisations across the UK For further information about this role please see the attached job description and person specification.

Be the Trust’s Senior Claims and Inquests Officer (Paralegal) providing direct legal support to the Claims and Inquests Managers, and Head of Claims and Inquests in response to inquests, healthcare litigation, clinical negligence, personal injury, staff claims, occupiers’ liability and public liability claims and healthcare advice.  Provide advice and guidance on aspects of claims, inquests, and litigation to Trust staff. This will be based on knowledge and experience, legislation, national, international and local guidelines and best practice.  Attend Coroners Court to represent the Trust at Pre-Inquest Review hearings, conducting own advocacy, as required.  Draft legal documentation, undertake legal research of legislation and case law on a range of legal issues relevant to the team/directorate function.  Undertake day to day case work relating to clinical and non-clinical claims, and inquests with appropriate supervision.  Comply with the NHS Resolution’s Reporting Guidelines and Scheme Rules (LTPS/CNST) and manage Pre-Action Claims, with appropriate supervision  Assist the case managers and receive delegation of tasks to ensure the effective management of claims and inquest files (including employer’s liability, public liability, and clinical negligence).  Prepare and deliver training to Trust staff and managers on processes associated with claims and inquests, to include writing statements, and be a point of contact for preparatory support for witnesses.  Develop and prepare qualitative and statistical reports of a very high standard on claims and inquests, including those required for external organisations, the Board of Directors, Audit and Assurance Committee, Quality Committee, Executive Directors Group and other groups, as required.  Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.  We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.  The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.  If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.  In return we will equip you with the skills and resources you need to thrive in your role.  You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.  Benefits  Competitive NHS salary A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years Pay enhancements for out of hours, shift and overtime working Generous Pension Scheme Career and salary progression Car leasing scheme Free parking across Trust sites Staff networks  Wide range of discounts from various organisations across the UK  For further information about this role please see the attached job description and person specification.

South Western Ambulance Service NHS Foundation Trust

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