Medium

Super.com is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life. Super.com is home to the best prices on everything - from discounted everyday items to great hotel deals - and it’s the hub that enables rich cashback and credit building on every transaction.

The company is trusted by over 7 million customers, helping them save over $150M to date. Super.com is backed by Steph Curry and has raised over $100MM USD and surpassed $1B in sales.


Finance

Super.com

Helping people spend less, save more, and build credit.

You have strategic agility, are detail-oriented, possess strong communication skills, work cross-functionally, create quality materials, and thrive in ambiguity to solve problems.

You will track OKRs, enhance processes, provide data analysis, create materials for key routines, improve products, and assist with stakeholder management.

Consulting

Business, Operations & Strategy

Toronto

About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About The Role We’re looking for a Corporate Strategy Intern to support the Chief of Staff to the CEO. This is a high visibility role with exposure across the business. You will be responsible for supporting our OKR and goal-setting process, tracking performance across the business, helping with Board and key stakeholder materials, and conducting ad hoc analyses. This is a great opportunity for someone interested in Corporate Strategy or a Chief of Staff role at a high growth startup. Challenges You’ll Solve * Ensure our OKRs are being tracked effectively * Help make processes and routines more efficient * Use analytical skillset to bring data driven hypotheses to senior leaders * Create high quality materials and analyses that support key business routines * Get in the weeds to find ways to improve our products and features * Help with internal and external stakeholder management About You * You have strategic agility, intellectual curiosity, and a data-driven mindsight * You are detailed oriented and can balance many competing priorities * You have strong executive level presence and communication skills * You can work cross-functionally and with limited oversight * You create high quality presentation materials and analyses * You are comfortable with ambiguity and can jump in to solve problems Perks & Benefits * Compensation: We pay our Interns top-of-market * $300 one-time home office set up allowance * $25/week UberEats allowance on Fridays * $300/Term Learning and Development allowance * $120/ Term Fitness/Wellness allowance * Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more * Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

About Super.comWe started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.About The RoleWe’re looking for a Corporate Strategy Intern to support the Chief of Staff to the CEO. This is a high visibility role with exposure across the business. You will be responsible for supporting our OKR and goal-setting process, tracking performance across the business, helping with Board and key stakeholder materials, and conducting ad hoc analyses. This is a great opportunity for someone interested in Corporate Strategy or a Chief of Staff role at a high growth startup.Challenges You’ll Solve * Ensure our OKRs are being tracked effectively * Help make processes and routines more efficient * Use analytical skillset to bring data driven hypotheses to senior leaders * Create high quality materials and analyses that support key business routines * Get in the weeds to find ways to improve our products and features * Help with internal and external stakeholder management         About You * You have strategic agility, intellectual curiosity, and a data-driven mindsight * You are detailed oriented and can balance many competing priorities * You have strong executive level presence and communication skills * You can work cross-functionally and with limited oversight * You create high quality presentation materials and analyses * You are comfortable with ambiguity and can jump in to solve problems         Perks & Benefits * Compensation: We pay our Interns top-of-market * $300 one-time home office set up allowance * $25/week UberEats allowance on Fridays * $300/Term Learning and Development allowance * $120/ Term Fitness/Wellness allowance * Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more * Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work         We Believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

Corporate Strategy Intern - Super.com

Toronto, Ontario, Canada

&lt;strong&gt;About Super.com&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.&lt;br&gt;&lt;br&gt;We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re looking for a Corporate Strategy Intern to support the Chief of Staff to the CEO. This is a high visibility role with exposure across the business. You will be responsible for supporting our OKR and goal-setting process, tracking performance across the business, helping with Board and key stakeholder materials, and conducting ad hoc analyses. This is a great opportunity for someone interested in Corporate Strategy or a Chief of Staff role at a high growth startup.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Challenges You’ll Solve&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ensure our OKRs are being tracked effectively &lt;/li&gt;&lt;li&gt;Help make processes and routines more efficient&lt;/li&gt;&lt;li&gt;Use analytical skillset to bring data driven hypotheses to senior leaders &lt;/li&gt;&lt;li&gt;Create high quality materials and analyses that support key business routines&lt;/li&gt;&lt;li&gt;Get in the weeds to find ways to improve our products and features &lt;/li&gt;&lt;li&gt;Help with internal and external stakeholder management &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have strategic agility, intellectual curiosity, and a data-driven mindsight&lt;/li&gt;&lt;li&gt;You are detailed oriented and can balance many competing priorities&lt;/li&gt;&lt;li&gt;You have strong executive level presence and communication skills&lt;/li&gt;&lt;li&gt;You can work cross-functionally and with limited oversight&lt;/li&gt;&lt;li&gt;You create high quality presentation materials and analyses &lt;/li&gt;&lt;li&gt;You are comfortable with ambiguity and can jump in to solve problems&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Perks &amp;amp; Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Compensation: We pay our Interns top-of-market&lt;/li&gt;&lt;li&gt;$300 one-time home office set up allowance&lt;/li&gt;&lt;li&gt;$25/week UberEats allowance on Fridays&lt;/li&gt;&lt;li&gt;$300/Term Learning and Development allowance&lt;/li&gt;&lt;li&gt;$120/ Term Fitness/Wellness allowance&lt;/li&gt;&lt;li&gt;Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more&lt;/li&gt;&lt;li&gt;Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We Believe in Equal Opportunity&lt;br&gt;&lt;br&gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;br&gt;&lt;br&gt;Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

Corporate Strategy Intern

You have 8 months of web dev experience, proficiency in a JS framework, skills in shipping features, and interest in both frontend (React) and backend (Python) development.

You will develop and deploy features, monitor and debug services, write production-ready code, perform experiments, and work on both frontend and backend projects in a fast-paced environment.

Software Engineering

About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About The Role We are looking to hire Software Engineering Interns with at least 8 months of experience to join our engineering team. It is a really exciting and technically challenging time for our engineering teams as we focus on 3 development pillars: travel, fintech, and a superapp membership to unite them along with other savings and earnings use cases. Between them, our services handle 1000s of requests per second, ingest over 1TB of data per day and process over $1MM per day in sales, while maintaining a 99.9+% uptime. Problems You’ll Address * Ship technically challenging projects end-to-end in a fast-paced, iterative environment * Have the opportunity to very meaningfully propel the business forward, and recognize the impact of your work on the company’s business metrics and user experience * Own features, services, caches, and databases, including: deployment, monitoring, debugging, and testing * Write production-ready, well-tested code in your first week * Be data-driven and close to the customer, performing experiments for nearly everything you launch * Work on a combination of frontend and backend work across multiple services and codebases Our Tech * We use a state of the art architecture powered by microservices written primarily in Python (FastAPI). We use React (with TypeScript) on the frontend, and Postgres/Redis for storage and caching * We use Gitlab for version control and CI/CD, and our infrastructure is hosted on AWS (using Kubernetes). It takes under 30 minutes for merged code to reach production * We invest heavily in monitoring and automated alerting using Datadog * We use Amplitude client-side metrics and experimentation, and Snowflake for our data warehouse About You * You have at least 8 months of web development work experience, preferably with exposure to a dynamic, startup or scaleup environment * You have experience working with a modern frontend JS framework (ex. React, Vue, Angular), and have worked with web servers * You learn quickly, regardless of the languages and technologies used * You have experience taking ownership and shipping entire features end-to-end * You thrive on decoding intricate problems with logical, well-reasoned solutions * You are interested in working on both the frontend and backend components of features * You are interested in working with React on the frontend and Python on the backend We've got you covered * Compensation: we pay our Interns top-of-market * $300 One-time home office set up allowance * $25/Week UberEats allowance on Fridays * $300/Term Learning and Development allowance * $120/Term Fitness/Wellness allowance * Top Talent: work with the best in the world, including Engineers and Leadership from Google, Uber, and more * Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

About Super.comWe started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.About The RoleWe are looking to hire Software Engineering Interns with at least 8 months of experience to join our engineering team. It is a really exciting and technically challenging time for our engineering teams as we focus on 3 development pillars: travel, fintech, and a superapp membership to unite them along with other savings and earnings use cases. Between them, our services handle 1000s of requests per second, ingest over 1TB of data per day and process over $1MM per day in sales, while maintaining a 99.9+% uptime.Problems You’ll Address * Ship technically challenging projects end-to-end in a fast-paced, iterative environment * Have the opportunity to very meaningfully propel the business forward, and recognize the impact of your work on the company’s business metrics and user experience * Own features, services, caches, and databases, including: deployment, monitoring, debugging, and testing * Write production-ready, well-tested code in your first week * Be data-driven and close to the customer, performing experiments for nearly everything you launch * Work on a combination of frontend and backend work across multiple services and codebases         Our Tech * We use a state of the art architecture powered by microservices written primarily in Python (FastAPI). We use React (with TypeScript) on the frontend, and Postgres/Redis for storage and caching * We use Gitlab for version control and CI/CD, and our infrastructure is hosted on AWS (using Kubernetes). It takes under 30 minutes for merged code to reach production * We invest heavily in monitoring and automated alerting using Datadog * We use Amplitude client-side metrics and experimentation, and Snowflake for our data warehouse         About You * You have at least 8 months of web development work experience, preferably with exposure to a dynamic, startup or scaleup environment * You have experience working with a modern frontend JS framework (ex. React, Vue, Angular), and have worked with web servers * You learn quickly, regardless of the languages and technologies used * You have experience taking ownership and shipping entire features end-to-end * You thrive on decoding intricate problems with logical, well-reasoned solutions * You are interested in working on both the frontend and backend components of features * You are interested in working with React on the frontend and Python on the backend         We've got you covered * Compensation: we pay our Interns top-of-market * $300 One-time home office set up allowance * $25/Week UberEats allowance on Fridays * $300/Term Learning and Development allowance * $120/Term Fitness/Wellness allowance * Top Talent: work with the best in the world, including Engineers and Leadership from Google, Uber, and more * Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work         We Believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

Software Engineering Intern - Product Ops - Super.com

&lt;strong&gt;About Super.com&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.&lt;br&gt;&lt;br&gt;We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking to hire Software Engineering Interns with at least 8 months of experience to join our engineering team. It is a really exciting and technically challenging time for our engineering teams as we focus on 3 development pillars: travel, fintech, and a superapp membership to unite them along with other savings and earnings use cases. Between them, our services handle 1000s of requests per second, ingest over 1TB of data per day and process over $1MM per day in sales, while maintaining a 99.9+% uptime.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Problems You’ll Address&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Ship technically challenging projects end-to-end in a fast-paced, iterative environment&lt;/li&gt;&lt;li&gt;Have the opportunity to very meaningfully propel the business forward, and recognize the impact of your work on the company’s business metrics and user experience&lt;/li&gt;&lt;li&gt;Own features, services, caches, and databases, including: deployment, monitoring, debugging, and testing&lt;/li&gt;&lt;li&gt;Write production-ready, well-tested code in your first week&lt;/li&gt;&lt;li&gt;Be data-driven and close to the customer, performing experiments for nearly everything you launch&lt;/li&gt;&lt;li&gt;Work on a combination of frontend and backend work across multiple services and codebases&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Our Tech&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We use a state of the art architecture powered by microservices written primarily in Python (FastAPI). We use React (with TypeScript) on the frontend, and Postgres/Redis for storage and caching&lt;/li&gt;&lt;li&gt;We use Gitlab for version control and CI/CD, and our infrastructure is hosted on AWS (using Kubernetes). It takes under 30 minutes for merged code to reach production&lt;/li&gt;&lt;li&gt;We invest heavily in monitoring and automated alerting using Datadog&lt;/li&gt;&lt;li&gt;We use Amplitude client-side metrics and experimentation, and Snowflake for our data warehouse&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You have at least 8 months of web development work experience, preferably with exposure to a dynamic, startup or scaleup environment&lt;/li&gt;&lt;li&gt;You have experience working with a modern frontend JS framework (ex. React, Vue, Angular), and have worked with web servers&lt;/li&gt;&lt;li&gt;You learn quickly, regardless of the languages and technologies used&lt;/li&gt;&lt;li&gt;You have experience taking ownership and shipping entire features end-to-end&lt;/li&gt;&lt;li&gt;You thrive on decoding intricate problems with logical, well-reasoned solutions&lt;/li&gt;&lt;li&gt;You are interested in working on both the frontend and backend components of features&lt;/li&gt;&lt;li&gt;You are interested in working with React on the frontend and Python on the backend&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;We&amp;apos;ve got you covered&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Compensation: we pay our Interns top-of-market&lt;/li&gt;&lt;li&gt;$300 One-time home office set up allowance&lt;/li&gt;&lt;li&gt;$25/Week UberEats allowance on Fridays&lt;/li&gt;&lt;li&gt;$300/Term Learning and Development allowance&lt;/li&gt;&lt;li&gt;$120/Term Fitness/Wellness allowance&lt;/li&gt;&lt;li&gt;Top Talent: work with the best in the world, including Engineers and Leadership from Google, Uber, and more&lt;/li&gt;&lt;li&gt;Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We Believe in Equal Opportunity&lt;br&gt;&lt;br&gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;br&gt;&lt;br&gt;Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.

Software Engineering Intern - Product Ops

You should have 8 months of web development experience, proficiency in a modern JS framework, backend skills in Python, and a knack for solving complex problems proactively.

You will develop and deploy features, monitor and debug services, write production-ready code, conduct data-driven experiments, and work on both frontend and backend across multiple codebases.

Software Engineering Intern - Product (Full-Stack) - Super.com

Software Engineering Intern - Product (Full-Stack)

You should have 8 months of web development experience, knowledge of a JS framework (React preferred), backend Python skills, problem-solving ability, and a passion for end-to-end feature development.

You will develop and deploy features end-to-end, monitor and debug services, write production-ready code, perform experiments, and work on both frontend and backend tasks across multiple codebases.

You need 1+ years in call center training, data analysis skills, collaboration with Quality teams, and proficiency in training tools. Fintech or Travel experience is a plus; certifications are required.

You will design training materials, audit customer interactions, collaborate with experts, track training effectiveness, and maintain a training library to enhance agent performance.

Customer Relations

People, HR & Administration

California

About Super.com We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized. We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are. About This Team As an Instructional & Enablement Analyst, you will be a key part of the Training & Quality team, reporting to the Agent Enablement & Vendor Management team within Super.com's Operations organization. The Agent Enablement and Vendor Management team is essential to optimizing agent performance and supporting seamless operations. This team manages various operational functions, including staffing, training, and critical BPO processes, ensuring agents have the resources they need for success. Your role will focus on designing impactful training materials and analyzing quality and training data to continually improve training effectiveness, contributing to the overall success and development of our agents. About This Role As an Instructional & Enablement Analyst, you will play a pivotal role in enhancing the quality of customer interactions and supporting continuous development within our customer service team. Your main responsibilities include designing impactful training materials, conducting regular audits of customer interactions, and providing feedback to drive improvement across both internal teams and vendor partners. You’ll collaborate with subject matter experts to develop comprehensive training agendas, modules, and assessments, as well as maintain an organized, up-to-date training library for easy access. In this role, you will monitor performance, leveraging data and KPI insights to make meaningful updates to the training. Your efforts will directly contribute to agent success and operational excellence through data-driven improvements and strategic training enhancements. Responsibilities * Design and develop engaging training materials, including agendas, modules, and assessments, for agent success * Conduct regular audits of customer interactions and provide constructive feedback to drive performance improvements * Collaborate with subject matter experts to create and update training content that aligns with evolving business needs * Work closely with the Quality team to leverage insights and identify training opportunities for enhancing agent performance * Maintain an organized, up-to-date training library for easy access and reference * Track and report on training effectiveness, using data and KPIs to identify areas for improvement * Partner with internal teams and vendor partners to ensure consistent, high-quality agent training experiences Preferred Experience * 1+ years designing and implementing training materials in a call center environment * Proven experience collaborating with Quality teams to use insights and enhance training effectiveness * Strong ability to analyze data, identify trends, and make data-driven adjustments to improve training programs * Experience overseeing cross-functional coordination and effectively influencing stakeholders * Knowledge of customer service best practices and protocols, with Fintech or Travel industry experience preferred * Demonstrated success in maintaining organized, up-to-date training resources for easy access and reference Nice to have * Advanced proficiency in training development tools (e.g., Articulate, Captivate, Adobe Creative Suite) * Experience in a high-growth startup environment or with remote training delivery * Background in instructional design or adult learning methodologies * Certification in customer service, training, or quality assurance (e.g., CPTD, CCXP, COPC) We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. As part of our compensation philosophy at Super.com we partner with a third party to benchmark roles based on geographic location. US - Tier 1 USD $65,000 - $121,000 US - Tier 2 USD $59,000 - $111,000 US - Tier 3 USD $55,000 - $105,000 Canada CAD $56,000 - $103,000

About Super.comWe started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.About This TeamAs an Instructional & Enablement Analyst, you will be a key part of the Training & Quality team, reporting to the Agent Enablement & Vendor Management team within Super.com's Operations organization. The Agent Enablement and Vendor Management team is essential to optimizing agent performance and supporting seamless operations. This team manages various operational functions, including staffing, training, and critical BPO processes, ensuring agents have the resources they need for success. Your role will focus on designing impactful training materials and analyzing quality and training data to continually improve training effectiveness, contributing to the overall success and development of our agents.About This RoleAs an Instructional & Enablement Analyst, you will play a pivotal role in enhancing the quality of customer interactions and supporting continuous development within our customer service team. Your main responsibilities include designing impactful training materials, conducting regular audits of customer interactions, and providing feedback to drive improvement across both internal teams and vendor partners. You’ll collaborate with subject matter experts to develop comprehensive training agendas, modules, and assessments, as well as maintain an organized, up-to-date training library for easy access. In this role, you will monitor performance, leveraging data and KPI insights to make meaningful updates to the training. Your efforts will directly contribute to agent success and operational excellence through data-driven improvements and strategic training enhancements.Responsibilities * Design and develop engaging training materials, including agendas, modules, and assessments, for agent success * Conduct regular audits of customer interactions and provide constructive feedback to drive performance improvements * Collaborate with subject matter experts to create and update training content that aligns with evolving business needs * Work closely with the Quality team to leverage insights and identify training opportunities for enhancing agent performance * Maintain an organized, up-to-date training library for easy access and reference * Track and report on training effectiveness, using data and KPIs to identify areas for improvement * Partner with internal teams and vendor partners to ensure consistent, high-quality agent training experiences         Preferred Experience * 1+ years designing and implementing training materials in a call center environment * Proven experience collaborating with Quality teams to use insights and enhance training effectiveness * Strong ability to analyze data, identify trends, and make data-driven adjustments to improve training programs * Experience overseeing cross-functional coordination and effectively influencing stakeholders * Knowledge of customer service best practices and protocols, with Fintech or Travel industry experience preferred * Demonstrated success in maintaining organized, up-to-date training resources for easy access and reference         Nice to have * Advanced proficiency in training development tools (e.g., Articulate, Captivate, Adobe Creative Suite) * Experience in a high-growth startup environment or with remote training delivery * Background in instructional design or adult learning methodologies * Certification in customer service, training, or quality assurance (e.g., CPTD, CCXP, COPC)         We Believe in Equal OpportunityWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.As part of our compensation philosophy at Super.com we partner with a third party to benchmark roles based on geographic location.US - Tier 1 USD $65,000 - $121,000US - Tier 2 USD $59,000 - $111,000US - Tier 3 USD $55,000 - $105,000Canada CAD $56,000 - $103,000

Instructional & Enablement Analyst - Super.com

California, United States

&lt;strong&gt;About Super.com&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We started Super.com to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.&lt;br&gt;&lt;br&gt;We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About This Team&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Instructional &amp;amp; Enablement Analyst, you will be a key part of the Training &amp;amp; Quality team, reporting to the Agent Enablement &amp;amp; Vendor Management team within Super.com&amp;apos;s Operations organization. The Agent Enablement and Vendor Management team is essential to optimizing agent performance and supporting seamless operations. This team manages various operational functions, including staffing, training, and critical BPO processes, ensuring agents have the resources they need for success. Your role will focus on designing impactful training materials and analyzing quality and training data to continually improve training effectiveness, contributing to the overall success and development of our agents.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About This Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Instructional &amp;amp; Enablement Analyst, you will play a pivotal role in enhancing the quality of customer interactions and supporting continuous development within our customer service team. Your main responsibilities include designing impactful training materials, conducting regular audits of customer interactions, and providing feedback to drive improvement across both internal teams and vendor partners. You’ll collaborate with subject matter experts to develop comprehensive training agendas, modules, and assessments, as well as maintain an organized, up-to-date training library for easy access. In this role, you will monitor performance, leveraging data and KPI insights to make meaningful updates to the training. Your efforts will directly contribute to agent success and operational excellence through data-driven improvements and strategic training enhancements.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Design and develop engaging training materials, including agendas, modules, and assessments, for agent success&lt;/li&gt;&lt;li&gt;Conduct regular audits of customer interactions and provide constructive feedback to drive performance improvements&lt;/li&gt;&lt;li&gt;Collaborate with subject matter experts to create and update training content that aligns with evolving business needs&lt;/li&gt;&lt;li&gt;Work closely with the Quality team to leverage insights and identify training opportunities for enhancing agent performance&lt;/li&gt;&lt;li&gt;Maintain an organized, up-to-date training library for easy access and reference&lt;/li&gt;&lt;li&gt;Track and report on training effectiveness, using data and KPIs to identify areas for improvement&lt;/li&gt;&lt;li&gt;Partner with internal teams and vendor partners to ensure consistent, high-quality agent training experiences&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Preferred Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1+ years designing and implementing training materials in a call center environment&lt;/li&gt;&lt;li&gt;Proven experience collaborating with Quality teams to use insights and enhance training effectiveness&lt;/li&gt;&lt;li&gt;Strong ability to analyze data, identify trends, and make data-driven adjustments to improve training programs&lt;/li&gt;&lt;li&gt;Experience overseeing cross-functional coordination and effectively influencing stakeholders&lt;/li&gt;&lt;li&gt;Knowledge of customer service best practices and protocols, with Fintech or Travel industry experience preferred&lt;/li&gt;&lt;li&gt;Demonstrated success in maintaining organized, up-to-date training resources for easy access and reference&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Nice to have &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Advanced proficiency in training development tools (e.g., Articulate, Captivate, Adobe Creative Suite)&lt;/li&gt;&lt;li&gt;Experience in a high-growth startup environment or with remote training delivery&lt;/li&gt;&lt;li&gt;Background in instructional design or adult learning methodologies&lt;/li&gt;&lt;li&gt;Certification in customer service, training, or quality assurance (e.g., CPTD, CCXP, COPC)&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We Believe in Equal Opportunity&lt;br&gt;&lt;br&gt;We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.&lt;br&gt;&lt;br&gt;Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.&lt;br&gt;&lt;br&gt;As part of our compensation philosophy at Super.com we partner with a third party to benchmark roles based on geographic location.&lt;br&gt;&lt;br&gt;US - Tier 1 USD $65,000 - $121,000&lt;br&gt;&lt;br&gt;US - Tier 2 USD $59,000 - $111,000&lt;br&gt;&lt;br&gt;US - Tier 3 USD $55,000 - $105,000&lt;br&gt;&lt;br&gt;Canada CAD $56,000 - $103,000

Super.com

Mission