Trinity Western University (TWU) is a private Christian liberal arts university located in Langley, British Columbia, Canada. The institution offers undergraduate and graduate programs across various fields of study, including arts, sciences, business, and theology. TWU's ultimate mission is to develop godly Christian leaders who will contribute positively to society through their professional and personal lives. The purpose of TWU is to provide a holistic education that integrates faith and learning, fostering an environment where students can grow intellectually, spiritually, and socially.

Education

Trinity Western University

We are a global Christian university—committed to equipping graduates for life. 

You need strong customer service, problem-solving, and communication skills, plus attention to detail, confidentiality, and two years of post-secondary education with 2-3 years of related experience.

You will issue ID cards, enroll international students in health insurance, resolve inquiries, provide front-line support, assist with student accounts, and collaborate to enhance service quality.

People, HR & Administration

Accounting & Tax

Langley

<div>
 Registrar’s Office Service Specialist I
 // Office of the Registrar
 
 Position Purpose and Summary
 The Registrar’s Office Service Specialist I - with a focus on producing all university issued ID cards and enrolling international students in Interim Health Insurance.
 
 Key Areas of Responsibility
 <ul>
 <li> Student ID Cards
 <ul>
 <li>Provide service to students, staff, and faculty of TWU by providing ID cards in large batch jobs and individually upon request.</li>
 </ul></li>
 <li> Interim Health Insurance
 <ul>
 <li>Enroll new TWU international students in interim health insurance as required by university policy, including reconciling reports and billing to student accounts.</li>
 <li>Resolve issues and answer questions regarding ID Cards and Health Insurance for students and other clients through in-person visits, online tickets, email, and phone calls. </li>
 </ul></li>
 <li> Student Service HUB
 <ul>
 <li>Provide front line and administrative support to the student service HUB and Office of the Registrar as directed.</li>
 </ul></li>
 <li> Student Accounts and Registration
 <ul>
 <li>Provide back up support for student account related tasks, including receipting of payments and collections. Assist with student registration changes.</li>
 </ul></li>
 <li> General
 <ul>
 <li>Participate as a professional team member of the Office of the Registrar with a particular focus on improving service to students, parents, staff, faculty, and others. Work in co‐operation with and act as backup for other office staff as needed.</li>
 <li>Accept personal accountability for continuously improving performance, working cooperatively with all on-campus departments.</li>
 </ul></li>
 </ul>
 
 The Person
 Skills and Abilities
 <ul>
 <li>Strong customer service and problem-solving skills.</li>
 <li>Strong interpersonal skills with the ability to communicate positively in a cross- and multi-cultural environment.</li>
 <li>Excellent written and verbal communication skills.</li>
 <li>Able to uphold privacy and confidentiality.</li>
 <li>Skilled in the use of computers and familiar with various software, database, and spreadsheet programs.</li>
 <li>Knowledge of accounting practices and excellent numerical skills.</li>
 <li>Detail oriented with strong organizational skills.</li>
 <li>Able to work under time and financial pressures.</li>
 <li>Flexible in meeting deadlines and ensuring the delivery of professional registration, student account, and records services to the TWU community.</li>
 <li>Able to act as a team player putting aside personal preferences in order to seek the common good for customers, students and departments.</li>
 </ul>
 Personal
 Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
 Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
 Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
 
 Key Internal Interactions
 Reports: None
 Reports to: Manager of Student Finances
 
 Standards &amp; Requirements
 Education:
 <ul>
 <li>Bachelor’s degree preferred.</li>
 <li>Two years of post-secondary education required.</li>
 </ul>
 Experience:
 <ul>
 <li>Minimum 2-3 years of related experience.</li>
 <li>Customer service experience required.</li>
 <li>Accounting background an asset.</li>
 </ul>
 Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
 
 Benefits Of Working at TWU:
 <ul>
 <li>A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.</li>
 <li>Annual statutory holidays (14) with generous vacation accruement.</li>
 <li>Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.</li>
 <li>Torch tuition scholarship for dependents of eligible employees attending TWU.</li>
 <li>Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.</li>
 <li>Discounts and perks for the on-site Trinity Western Outfitters Campus Store cafeterias and bookstore, as well as shops and restaurants in Fort Langley.</li>
 <li>Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).</li>
 <li>Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).</li>
 <li>Free employee parking on campus.</li>
 <li>Special community events throughout the year.</li>
 <li>Employee and Family Assistance Plan (EFAP).</li>
 <li>A positive Christian fellowship environment.</li>
 </ul>
 Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.
 We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.
 Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.
</div>


 Registrar’s Office Service Specialist I
 // Office of the Registrar
 
  Position Purpose and Summary
 The Registrar’s Office Service Specialist I - with a focus on producing all university issued ID cards and enrolling international students in Interim Health Insurance.
 
  Key Areas of Responsibility
 
   Student ID Cards
   
    Provide service to students, staff, and faculty of TWU by providing ID cards in large batch jobs and individually upon request.
   
   Interim Health Insurance
   
    Enroll new TWU international students in interim health insurance as required by university policy, including reconciling reports and billing to student accounts.
    Resolve issues and answer questions regarding ID Cards and Health Insurance for students and other clients through in-person visits, online tickets, email, and phone calls.
   
   Student Service HUB
   
    Provide front line and administrative support to the student service HUB and Office of the Registrar as directed.
   
   Student Accounts and Registration
   
    Provide back up support for student account related tasks, including receipting of payments and collections. Assist with student registration changes.
   
   General
   
    Participate as a professional team member of the Office of the Registrar with a particular focus on improving service to students, parents, staff, faculty, and others. Work in co‐operation with and act as backup for other office staff as needed.
    Accept personal accountability for continuously improving performance, working cooperatively with all on-campus departments.
   
 
 
  The Person
  Skills and Abilities
 
  Strong customer service and problem-solving skills.
  Strong interpersonal skills with the ability to communicate positively in a cross- and multi-cultural environment.
  Excellent written and verbal communication skills.
  Able to uphold privacy and confidentiality.
  Skilled in the use of computers and familiar with various software, database, and spreadsheet programs.
  Knowledge of accounting practices and excellent numerical skills.
  Detail oriented with strong organizational skills.
  Able to work under time and financial pressures.
  Flexible in meeting deadlines and ensuring the delivery of professional registration, student account, and records services to the TWU community.
  Able to act as a team player putting aside personal preferences in order to seek the common good for customers, students and departments.
 
  Personal
 Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
 Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
  Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
 
  Key Internal Interactions
  Reports: None
  Reports to: Manager of Student Finances
 
  Standards & Requirements
  Education:
 
  Bachelor’s degree preferred.
  Two years of post-secondary education required.
 
  Experience:
 
  Minimum 2-3 years of related experience.
  Customer service experience required.
  Accounting background an asset.
 
  Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
 
  Benefits Of Working at TWU:
 
  A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
  Annual statutory holidays (14) with generous vacation accruement.
  Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
  Torch tuition scholarship for dependents of eligible employees attending TWU.
  Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
  Discounts and perks for the on-site Trinity Western Outfitters Campus Store cafeterias and bookstore, as well as shops and restaurants in Fort Langley.
  Wellness benefits (i.e., counselling, sick days, personal days, and health/wellness spending account).
  Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
  Free employee parking on campus.
  Special community events throughout the year.
  Employee and Family Assistance Plan (EFAP).
  A positive Christian fellowship environment.
 
  Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.
  We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.
  Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.


Registrar's Office Service Specialist - Trinity Western University

Registrar's Office Service Specialist

You need strong customer service skills, excellent communication, detail orientation, problem-solving abilities, and a minimum of 2-3 years of related experience. Accounting knowledge is an asset.

You will issue ID cards, enroll international students in health insurance, resolve inquiries, support the student service HUB, assist with payments, and collaborate with office staff for improved service.

You need a related bachelor's degree, 1+ year experience, strong computer skills, customer service mindset, commitment to TWU’s values, and a positive, warm-hearted attitude.

You will manage international applications, maintain relationships with agencies, assist with campus visits, prepare admission letters, and support data compilation and administrative tasks.

Education & Teaching

<div>
 <div>
 <div>
 Position Purpose and Summary
 The International Application Coordinator supports the application process for international students and provides related administrative services as required.
 Key Areas of Accountability
 <ul>
 <li>Maintain relationships with key agencies, schools, churches and relevant organizations in the region.</li>
 <li>Assist Admissions Counsellors with follow-up calls and emails to agents, students/stakeholders, as required.</li>
 <li>Assist with campus visits as assigned. Organize group visits, individual appointments and campus tours.</li>
 <li>Manage international student applications and the application process for programs in the region.</li>
 <li>Set up and maintain manual and computerized filing systems using university’s enterprise systems such as Aqueduct and Jenzabar. This will include entering data, checking missing materials, uploading documents, and categorizing applications. Classify, log and store paper and electronic files.</li>
 <li>Label, prepare and transfer files in response to requests from other departments (e.g. transfer credits evaluation, missing documents).</li>
 <li>Implement and update records classification, retention and disposal when information is provided or updated by applicants, students, agents, or other staff.</li>
 <li>Assist the TWU Global receptionist to process application charges and other related fees.</li>
 <li>Prepare Admissible letter and Letter of Acceptance depending on the stage of the application and evaluation results. Obtain the Director of Asia Marketing and Partner Relations’ signature and Letter of Acceptance and send by mail.</li>
 <li>Contact students to ask for documents or notify them to follow up on the latest course information.</li>
 <li>Compile, compare and analyze data, statistics and other information to support research activities or respond to requests from the Director of Asia Marketing and Partner Relations and other departments</li>
 <li>Work with the front desk’s Student Support Associate on course registrations related to TWU Global programs.</li>
 <li>Other duties as required.</li>
 </ul>
 The Person
 Skills and Abilities
 <ul>
 <li>Excellent computer skills including the ability to use online systems.</li>
 <li>Second language is preferred but not required</li>
 <li>Skilled in the use of Microsoft Office including Excel.</li>
 <li>Strong written and verbal communication skills.</li>
 <li>Excellent customer service skills including the ability to work with clients with an international background.</li>
 <li>Ability to work cooperatively with other team members including the ability to set work schedule and activities in a way that best interacts with other team members.</li>
 </ul>
 Personal
 Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
 Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
 Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
 
 Key Internal Interactions
 Reports: none
 Reports to: Manager of Asian Marketing and Partner Relations
 
 Standards &amp; Requirements
 Education: Bachelor's degree in relatable field of study required.
 Experience: Minimum 1 year related experience working with data administration and/or international students.
 Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
 
 Benefits of Working at TWU:
 <ul>
 <li>A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.</li>
 <li>Annual statutory holidays (13) with generous vacation entitlement and accruement.</li>
 <li>Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.</li>
 <li>Torch tuition scholarship for dependents of eligible employees attending TWU.</li>
 <li>Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.</li>
 <li>Discounts and perks for the on-site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.</li>
 <li>Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).</li>
 <li>Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).</li>
 <li>Free employee parking on campus.</li>
 <li>Special community events throughout the year.</li>
 <li>A positive Christian fellowship environment.</li>
 </ul>
 Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.
 
 We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.
 
 Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.
 </div>
 </div>
</div>


 
  
   Position Purpose and Summary
    The International Application Coordinator supports the application process for international students and provides related administrative services as required.
    Key Areas of Accountability
   
    Maintain relationships with key agencies, schools, churches and relevant organizations in the region.
    Assist Admissions Counsellors with follow-up calls and emails to agents, students/stakeholders, as required.
    Assist with campus visits as assigned. Organize group visits, individual appointments and campus tours.
    Manage international student applications and the application process for programs in the region.
    Set up and maintain manual and computerized filing systems using university’s enterprise systems such as Aqueduct and Jenzabar. This will include entering data, checking missing materials, uploading documents, and categorizing applications. Classify, log and store paper and electronic files.
    Label, prepare and transfer files in response to requests from other departments (e.g. transfer credits evaluation, missing documents).
    Implement and update records classification, retention and disposal when information is provided or updated by applicants, students, agents, or other staff.
    Assist the TWU Global receptionist to process application charges and other related fees.
    Prepare Admissible letter and Letter of Acceptance depending on the stage of the application and evaluation results. Obtain the Director of Asia Marketing and Partner Relations’ signature and Letter of Acceptance and send by mail.
    Contact students to ask for documents or notify them to follow up on the latest course information.
    Compile, compare and analyze data, statistics and other information to support research activities or respond to requests from the Director of Asia Marketing and Partner Relations and other departments
    Work with the front desk’s Student Support Associate on course registrations related to TWU Global programs.
    Other duties as required.
   
    The Person
    Skills and Abilities
   
    Excellent computer skills including the ability to use online systems.
    Second language is preferred but not required
    Skilled in the use of Microsoft Office including Excel.
    Strong written and verbal communication skills.
    Excellent customer service skills including the ability to work with clients with an international background.
    Ability to work cooperatively with other team members including the ability to set work schedule and activities in a way that best interacts with other team members.
   
    Personal
   Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.
   Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.
    Servant-Leader Way of Life: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.
   
    Key Internal Interactions
    Reports: none
    Reports to: Manager of Asian Marketing and Partner Relations
   
    Standards & Requirements
    Education: Bachelor's degree in relatable field of study required.
    Experience: Minimum 1 year related experience working with data administration and/or international students.
   Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.
   
    Benefits of Working at TWU:
   
    A comprehensive benefits package which includes extended health, dental, and insurance and an RRSP matching program.
    Annual statutory holidays (13) with generous vacation entitlement and accruement.
    Tuition Benefit for TWU undergraduate and graduate level courses to enhance knowledge and professional competency.
    Torch tuition scholarship for dependents of eligible employees attending TWU.
    Free access to TWU’s fitness/gym facilities and the Norma Marion Alloway Library.
    Discounts and perks for the on-site Trinity Western Outfitters bookstore and cafeterias, as well as shops and restaurants in Fort Langley.
    Wellness benefits (i.e., counselling, sick days, personal days, and reimbursement for annual wellness/recreation related purchases).
    Free recreational equipment rentals (e.g., paddle boards, snowshoes, kayaks, etc.).
    Free employee parking on campus.
    Special community events throughout the year.
    A positive Christian fellowship environment.
   
    Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.
   
    We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.
   
    Trinity Western University is located on the traditional ancestral territory of the Sto:lo people.
  
 


Trinity Western University

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