Large

Twilio’s mission is to unlock the imagination of builders.

We are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.

Telecommunications

Twilio

Communications

You should have 3+ years in HR, strong problem-solving skills, data analysis abilities, HR systems proficiency, and a growth mindset. Focus on employee support and process improvement.

You will support HR programs, manage onboarding/offboarding, address employee requests, analyze HR metrics, and collaborate with cross-functional teams while maintaining data confidentiality.

Customer Relations

People, HR & Administration

Mississauga

Toronto

Ottawa

Waterloo

Hamilton

Guelph

Brampton

Vaughan

Kitchener

Markham

Oakville

Burlington

Oshawa

See yourself at Twilio Join the team as Twilio’s next People Generalist. Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About The Job This position is needed to support delivery of People priorities. You will be an integral part of the People Operations team, reporting to the Senior Manager, Global Generalists and partnering closely with international and functional People Ops, HRBPs and with COEs across the People team. Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. Responsibilities In this role, you’ll: * Partner with the HRBP team to support program roll-outs and on-going process execution * Lead Office Hours for new program rollouts or process changes to enable engagement and understanding * Help to execute business led initiatives (re-orgs, job role and level assessments, etc) * Work within the ServiceNow ticketing system to address more complex direct manager and employee requests * Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment * Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis * Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics. * Assist the employee relations team with performance management cases, upon request and with proper training * Maintain confidentiality of core HR data and projects Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * 3+ years experience in an HR role partnering with corporate employees and managers * You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment * Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues * Strong data analysis skills and ability to share recommendations with stakeholders * Demonstrates employee focus and managing proactive communication to ensure optimum HR support * Keen to continue learning and developing their skill set, having a growth mindset * Strong ability to identify process gaps and improvement opportunities Desired * Proficiency with HR systems, such as Workday and ServiceNow Location This role will be Remote - Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 01/31/2025 but may change based on business needs. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at TwilioJoin the team as Twilio’s next People Generalist.Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About The JobThis position is needed to support delivery of People priorities. You will be an integral part of the People Operations team, reporting to the Senior Manager, Global Generalists and partnering closely with international and functional People Ops, HRBPs and with COEs across the People team.Twilio is looking for a People Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.ResponsibilitiesIn this role, you’ll: * Partner with the HRBP team to support program roll-outs and on-going process execution * Lead Office Hours for new program rollouts or process changes to enable engagement and understanding * Help to execute business led initiatives (re-orgs, job role and level assessments, etc) * Work within the ServiceNow ticketing system to address more complex direct manager and employee requests * Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment * Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis * Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics. * Assist the employee relations team with performance management cases, upon request and with proper training * Maintain confidentiality of core HR data and projects      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * 3+ years experience in an HR role partnering with corporate employees and managers * You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment * Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues * Strong data analysis skills and ability to share recommendations with stakeholders * Demonstrates employee focus and managing proactive communication to ensure optimum HR support * Keen to continue learning and developing their skill set, having a growth mindset * Strong ability to identify process gaps and improvement opportunities      Desired * Proficiency with HR systems, such as Workday and ServiceNow      LocationThis role will be Remote - Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Applications for this role are intended to be accepted until 01/31/2025 but may change based on business needs.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

People Generalist - Twilio

Canada

People Generalist

You must have social media management experience, excel at concise communication, think creatively, leverage data for storytelling, build community, and bring a fun approach to your work.

You will create engaging content, manage social channels, execute campaigns, support employee advocacy, engage the community, collaborate on initiatives, analyze performance, and test new tactics.

Marketing

Media & Journalism

See yourself at Twilio Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team. Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About The Job This Social Media Manager position is needed to build our community and increase brand awareness for Twilio. We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise. Creative, non-standard resumes strongly encouraged! If this ^^ describes you, please submit your resume along with: * A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral * Your favorite viral social post from a B2B company in the last six months and why you selected it. Responsibilities In this role, you will: * Create compelling, on-brand content using our customers, capabilities, and culture. * Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok. * Execute our editorial calendar and campaigns. * Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content. * Engage and build our community of technical developers, consumers, and business decision makers daily. * Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives. * Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it. * Create interesting, engaging content for our top executives. * Perform analysis and use data to prove our program is growing and our bets are paying off. * Constantly experiment and test new tactics to reach new audiences. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Has experience managing brand social. * Expresses complex thoughts or ideas in 100 characters or less. * Thinks outside of the box and presents ideas clearly. * Uses data to tell a story and has proven success on social. * Enjoys building community. * Likes to have fun. Desired * Experience with live video, graphic design, and social management tools. Location This role will be remote and based in Ontario, British Columbia or Alberta provinces of Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at TwilioJoin the team as our next Social Media Specialist on Twilio’s Corporate Communications team.Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About The JobThis Social Media Manager position is needed to build our community and increase brand awareness for Twilio.We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise.Creative, non-standard resumes strongly encouraged!If this ^^ describes you, please submit your resume along with: * A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral * Your favorite viral social post from a B2B company in the last six months and why you selected it.      ResponsibilitiesIn this role, you will: * Create compelling, on-brand content using our customers, capabilities, and culture. * Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok. * Execute our editorial calendar and campaigns. * Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content. * Engage and build our community of technical developers, consumers, and business decision makers daily. * Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives. * Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it. * Create interesting, engaging content for our top executives. * Perform analysis and use data to prove our program is growing and our bets are paying off. * Constantly experiment and test new tactics to reach new audiences.      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * Has experience managing brand social. * Expresses complex thoughts or ideas in 100 characters or less. * Thinks outside of the box and presents ideas clearly. * Uses data to tell a story and has proven success on social. * Enjoys building community. * Likes to have fun.      Desired * Experience with live video, graphic design, and social management tools.      LocationThis role will be remote and based in Ontario, British Columbia or Alberta provinces of Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.What We OfferThere are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Social Media Specialist - Twilio

Ontario, Canada

&lt;strong&gt;See yourself at Twilio&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join the team as our next Social Media Specialist on Twilio’s Corporate Communications team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Who We Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.&lt;br&gt;&lt;br&gt;Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Job&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This Social Media Manager position is needed to build our community and increase brand awareness for Twilio.&lt;br&gt;&lt;br&gt;We’re looking for a storyteller who can create original, compelling content that amplifies our brand and expands our reach. We want someone who can write concisely and creatively, and isn’t afraid to test new, bold ideas. This person should be fluent in short-form video and know how to make an audience feel something. We’re looking for someone who can cut through the noise.&lt;br&gt;&lt;br&gt;Creative, non-standard resumes strongly encouraged!&lt;br&gt;&lt;br&gt;If this ^^ describes you, please submit your resume along with:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; A draft of a social media post (choose your channel) pitching why you should be Twilio’s next Social Media Specialist OR a haiku about what makes a social post go viral&lt;/li&gt;&lt;li&gt; Your favorite viral social post from a B2B company in the last six months and why you selected it.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;In this role, you will:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Create compelling, on-brand content using our customers, capabilities, and culture.&lt;/li&gt;&lt;li&gt;Manage our social channels including LinkedIn, Instagram, Facebook, X, and help us launch our TikTok.&lt;/li&gt;&lt;li&gt;Execute our editorial calendar and campaigns.&lt;/li&gt;&lt;li&gt;Manage Twilio’s employee advocacy program, equipping our global and regional teams to share content. &lt;/li&gt;&lt;li&gt;Engage and build our community of technical developers, consumers, and business decision makers daily.&lt;/li&gt;&lt;li&gt;Collaborate with key company stakeholders on goals for campaigns, product releases, events, and other company-wide initiatives.&lt;/li&gt;&lt;li&gt;Contribute to Twilio’s mission of building the world’s leading customer engagement platform by showing what’s possible with it. &lt;/li&gt;&lt;li&gt;Create interesting, engaging content for our top executives.&lt;/li&gt;&lt;li&gt;Perform analysis and use data to prove our program is growing and our bets are paying off.&lt;/li&gt;&lt;li&gt;Constantly experiment and test new tactics to reach new audiences.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Required&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Has experience managing brand social.&lt;/li&gt;&lt;li&gt;Expresses complex thoughts or ideas in 100 characters or less.&lt;/li&gt;&lt;li&gt;Thinks outside of the box and presents ideas clearly.&lt;/li&gt;&lt;li&gt;Uses data to tell a story and has proven success on social.&lt;/li&gt;&lt;li&gt;Enjoys building community.&lt;/li&gt;&lt;li&gt;Likes to have fun.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desired&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience with live video, graphic design, and social management tools.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Location&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role will be remote and based in Ontario, British Columbia or Alberta provinces of Canada.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Travel&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5-10% travel is anticipated to help you connect in-person in a meaningful way.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Twilio thinks big. Do you?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.&lt;br&gt;&lt;br&gt;So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!&lt;br&gt;&lt;br&gt;If this role isn't what you're looking for, please consider other open positions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Twilio is proud to be an equal opportunity employer.&lt;/strong&gt; Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.&lt;br&gt;&lt;br&gt;Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Social Media Specialist

You need 3-5 years in Full-Stack JavaScript development, strong troubleshooting skills, OOP understanding, RESTful/API knowledge, and excellent communication. Bonus: serverless, WebRTC, contact center experience.

You will resolve complex customer issues, collaborate with teams, troubleshoot QoS problems, document findings, and assist in process improvements while working flexible hours, including weekends and holidays.

IT & Cybersecurity

Bangalore

See yourself at Twilio. Join the team as our next Technical Support Engineer 2 (Flex, APAC/EMEA) Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About The Job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. This role reports to a Manager, Technical Support and will be based in our new Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APAC/ EMEA customers is 0630-1530 or 1300-2200 IST. This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu). Responsibilities In this role, you will: * EMPOWER OTHERS: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. * WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. * RUTHLESS PRIORITIZE: Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues. * BE INCLUSIVE: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. * WRITE IT DOWN: Review internal knowledge to stay current on industry shifts and standards. * BE AN OWNER: Assist your manager in process improvements by surfacing customer pain points to assist in process improvement. * DON'T SETTLE: We are there when our customers need us, 24/7, and this position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). This position will also require supporting our customers on holidays to ensure that our customer’s needs are met Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Full-Stack Javascript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus). * A good understanding of OOP is vital. * Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. * Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. * High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. * Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience. * Excellent written and verbal communication skills. * 3 to 5 years years experience or equivalent relevant experience in Full-Stack Javascript development with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus). Desired * Bonus skills: * Serverless (Lambda) experience. * Expertise with both native and mobile applications is a great bonus * Having related experience in troubleshooting contact center products * Understanding of WebRTC is a plus. * Experience working collaboratively with team members in different geographic locations and time zones. * Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. * Ability to influence and build effective working relationships with all levels of the organization. * Interest in utilizing customer feedback to identify and drive improvements in our products. Location This role will be located in our Bengaluru, India office. No travel is anticipated. What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at Twilio.Join the team as our next Technical Support Engineer 2 (Flex, APAC/EMEA)Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About The JobThis position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.This role reports to a Manager, Technical Support and will be based in our new Bengaluru office. This position requires working in a shift. The current shift timings for shift based roles supporting our APAC/ EMEA customers is 0630-1530 or 1300-2200 IST.This position also includes rostering. Rosters will be of a 5 day work week, and could include one or both weekend days. (Mon-Fri, Tue-Sat or Sun-Thu).ResponsibilitiesIn this role, you will: * EMPOWER OTHERS: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. * WEAR THE CUSTOMER SHOES: Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. * RUTHLESS PRIORITIZE: Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues. * BE INCLUSIVE: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. * WRITE IT DOWN: Review internal knowledge to stay current on industry shifts and standards. * BE AN OWNER: Assist your manager in process improvements by surfacing customer pain points to assist in process improvement. * DON'T SETTLE: We are there when our customers need us, 24/7, and this position may require working an irregular shift, including the weekend (Shifts are subject to change based on evolving team and customer needs). This position will also require supporting our customers on holidays to ensure that our customer’s needs are met      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * Full-Stack Javascript development experience with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus). * A good understanding of OOP is vital. * Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. * Skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. * High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums. * Ability to stand in the customer’s shoes and demonstrate dedication to the customer experience. * Excellent written and verbal communication skills. * 3 to 5 years years experience or equivalent relevant experience in Full-Stack Javascript development with broad and deep capabilities to troubleshoot server-side code (primarily Node.js, C#/Java, python are bonus) and client-side code (JavaScript, specifically React.js is a huge bonus).      Desired * Bonus skills:    * Serverless (Lambda) experience.    * Expertise with both native and mobile applications is a great bonus    * Having related experience in troubleshooting contact center products * Understanding of WebRTC is a plus. * Experience working collaboratively with team members in different geographic locations and time zones. * Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. * Ability to influence and build effective working relationships with all levels of the organization. * Interest in utilizing customer feedback to identify and drive improvements in our products.   LocationThis role will be located in our Bengaluru, India office. No travel is anticipated.What We OfferThere are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Technical Support Engineer L2 - Twilio

Technical Support Engineer L2

You must have 4+ years in software interface design, a strong portfolio, excellent communication skills, and experience in B2B SaaS. Advocate for design best practices and thrive in fast-paced environments.

You will design user interfaces, maintain Figma libraries, ensure accessibility, analyze user research, provide design feedback, collaborate cross-functionally, and document guidelines for teams.

Design

Delhi

See yourself at Twilio Twilio is seeking a Product Designer to join our Design Systems team. Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About The Job In this role, you will be empowered to create a best-in-class and inclusive-by-default UX platform, Paste, that helps designers and engineers express and build sophisticated user experiences. Your work will involve defining and designing robust, easy-to-use, and reusable components, patterns, and flows. You’ll think platform-first, and prioritize high-quality communication and great documentation. You’ll be part of creating a UX platform to power the next generation of the Twilio customer engagement platform, used by internal Twilions and Twilio customers. About The Team The Design Systems team is a platform that serves internal and external customers by delivering tools and processes that enable great customer experiences. The team powers critical parts of Twilio’s current products and is responsible for designing the next generation of its user experiences. Skills & Responsibilities * Design and ship high-quality user interfaces, components, and patterns in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs. * Proficient in maintaining component and style libraries in Figma. * Has a solid understanding of visual design, typography, color, and hierarchy. * Has a strong interest in creating beautiful, accessible experiences, and has an eagerness to learn and apply WCAG 2.1 AA guidelines. * Use research and evidence to improve and evaluate solutions for customers, developers, and designers. * Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences. * Collaborate frequently with UX, Engineering, Brand, and Product to ensure a cohesive design language across the entire customer experience. * Create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Demonstrated ability to design and refine comprehensive user-centered designs, collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products. * Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs. * A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions. * Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level. * Fosters a culture of continuous improvement through constructive feedback and effective communication. * Strong communication, facilitation, and presentation skills. * Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability. Desired * Has 4+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have. * Experience at a SaaS software company serving B2B customers. Location This role will be remote, and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra & Delhi) Approximately 5% travel is anticipated. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at TwilioTwilio is seeking a Product Designer to join our Design Systems team.Who We Are & Why We’re HiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.About The JobIn this role, you will be empowered to create a best-in-class and inclusive-by-default UX platform, Paste, that helps designers and engineers express and build sophisticated user experiences. Your work will involve defining and designing robust, easy-to-use, and reusable components, patterns, and flows. You’ll think platform-first, and prioritize high-quality communication and great documentation. You’ll be part of creating a UX platform to power the next generation of the Twilio customer engagement platform, used by internal Twilions and Twilio customers.About The TeamThe Design Systems team is a platform that serves internal and external customers by delivering tools and processes that enable great customer experiences. The team powers critical parts of Twilio’s current products and is responsible for designing the next generation of its user experiences.Skills & Responsibilities * Design and ship high-quality user interfaces, components, and patterns in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs. * Proficient in maintaining component and style libraries in Figma. * Has a solid understanding of visual design, typography, color, and hierarchy. * Has a strong interest in creating beautiful, accessible experiences, and has an eagerness to learn and apply WCAG 2.1 AA guidelines. * Use research and evidence to improve and evaluate solutions for customers, developers, and designers. * Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences. * Collaborate frequently with UX, Engineering, Brand, and Product to ensure a cohesive design language across the entire customer experience. * Create clear, concise documentation to align expectations, goals, and guidelines among cross-functional teams.      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * Demonstrated ability to design and refine comprehensive user-centered designs, collaborating seamlessly with cross-functional teams to ensure exceptional user experiences across products. * Ships high-quality user interfaces and flows in a systematic, detail-oriented way. Ensures the coded implementations are consistent with designs. * A portfolio showcasing a breadth and depth of projects that highlight mastery in tackling complex design challenges, with a focus on driving strategic design decisions and delivering impactful solutions. * Actively advocates for and implements best practices in design and research methodologies, influencing organizational strategy and decision-making at a senior level. * Fosters a culture of continuous improvement through constructive feedback and effective communication. * Strong communication, facilitation, and presentation skills. * Proven ability to excel in fast-paced environments, with a track record of driving initiatives forward with resilience and adaptability.      Desired * Has 4+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have. * Experience at a SaaS software company serving B2B customers.      LocationThis role will be remote, and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra & Delhi)Approximately 5% travel is anticipated.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Product Designer, Design Systems - Twilio

India

Product Designer, Design Systems

You need a relevant bachelor's degree, 7+ years in culture/engagement, program management skills, remote work experience, strong communication, analytical abilities, and creative problem-solving.

You will design and implement culture programs, manage new hire onboarding, assess cultural engagement, collaborate with teams, and report on program effectiveness to senior leadership.

Business, Operations & Strategy

See yourself at Twilio Join the team as Twilio’s next Senior Program Manager, Culture Programs. About The Job This position will play a critical role in shaping and sustaining Twilio’s culture across our global, remote-first workforce. This role is responsible for designing, executing, and evolving culture programs that align with our Twilio Magic Values and support the company's strategic goals. As a key steward of Twilio’s values, this person will ensure that these values are reinforced, embedded, and adapted as the company continues to grow and evolve. This individual will have ownership of key culture programs, including the new hire onboarding experience. Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Responsibilities In this role, you’ll: * Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values. * Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs. * Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience. Maintain the Twilio Magic values and ensure they remain relevant and reflect our continual growth and evolution as a company. * Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments, ensuring our culture initiatives to meet the unique needs of our global remote-first workforce. * Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms. Use insights to refine and improve culture strategy, programs and action plans - ensuring they remain relevant and impactful. * Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes. Collaborate with internal communications teams to ensure these stories reach and resonate with our diverse, global workforce. * Partner with key culture carriers across the organization including organizational effectiveness, diversity inclusion and belonging, talent management, our .org volunteering team, and corporate communications to ensure a cohesiveness among culture programs. * Establish key performance indicators (KPIs) to measure the success of culture programs. Provide regular reports to senior leadership on program effectiveness and areas for improvement. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field. * Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment. * Proven experience in program management or organizational development. * Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce. * Strong strategic thinking and program management skills. * Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels. * Strong analytical skills for data-driven decision-making and measuring impact. Desired * Consulting experience is a plus. * Proven ability to lead and manage complex projects with multiple stakeholders. * Creative problem-solving abilities and a passion for innovation. Location This role will be remote based in Canada. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at TwilioJoin the team as Twilio’s next Senior Program Manager, Culture Programs.About The JobThis position will play a critical role in shaping and sustaining Twilio’s culture across our global, remote-first workforce. This role is responsible for designing, executing, and evolving culture programs that align with our Twilio Magic Values and support the company's strategic goals. As a key steward of Twilio’s values, this person will ensure that these values are reinforced, embedded, and adapted as the company continues to grow and evolve. This individual will have ownership of key culture programs, including the new hire onboarding experience.Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.ResponsibilitiesIn this role, you’ll: * Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values. * Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs. * Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience. Maintain the Twilio Magic values and ensure they remain relevant and reflect our continual growth and evolution as a company. * Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments, ensuring our culture initiatives to meet the unique needs of our global remote-first workforce. * Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms. Use insights to refine and improve culture strategy, programs and action plans - ensuring they remain relevant and impactful. * Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes. Collaborate with internal communications teams to ensure these stories reach and resonate with our diverse, global workforce. * Partner with key culture carriers across the organization including organizational effectiveness, diversity inclusion and belonging, talent management, our .org volunteering team, and corporate communications to ensure a cohesiveness among culture programs. * Establish key performance indicators (KPIs) to measure the success of culture programs. Provide regular reports to senior leadership on program effectiveness and areas for improvement.      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field. * Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment. * Proven experience in program management or organizational development. * Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce. * Strong strategic thinking and program management skills. * Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels. * Strong analytical skills for data-driven decision-making and measuring impact.      Desired * Consulting experience is a plus. * Proven ability to lead and manage complex projects with multiple stakeholders. * Creative problem-solving abilities and a passion for innovation.      LocationThis role will be remote based in Canada.TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Program Manager Culture & New Hire Experience - Twilio

British Columbia, Canada

&lt;strong&gt;See yourself at Twilio&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join the team as Twilio’s next Senior Program Manager, Culture Programs.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Job&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This position will play a critical role in shaping and sustaining Twilio’s culture across our global, remote-first workforce. This role is responsible for designing, executing, and evolving culture programs that align with our Twilio Magic Values and support the company's strategic goals. As a key steward of Twilio’s values, this person will ensure that these values are reinforced, embedded, and adapted as the company continues to grow and evolve. This individual will have ownership of key culture programs, including the new hire onboarding experience.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Who We Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.&lt;br&gt;&lt;br&gt;Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;In this role, you’ll:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Build and deploy culture programs that unite and engage our globally dispersed teams while also amplifying Twilio’s mission and values. &lt;/li&gt;&lt;li&gt;Be accountable for the New Hire onboarding experience, including scaling and regionalizing our new hire onboarding and buddy programs. &lt;/li&gt;&lt;li&gt;Serve as the custodian of the Twilio Magic values, ensuring they are consistently communicated, reinforced, and embedded across all aspects of the employee experience. Maintain the Twilio Magic values and ensure they remain relevant and reflect our continual growth and evolution as a company. &lt;/li&gt;&lt;li&gt;Design and implement programs that enhance cultural engagement and connectivity for employees across time zones, regions, and work environments, ensuring our culture initiatives to meet the unique needs of our global remote-first workforce.&lt;/li&gt;&lt;li&gt;Regularly understand and assess Twilio’s culture through surveys, focus groups, and other feedback mechanisms. Use insights to refine and improve culture strategy, programs and action plans - ensuring they remain relevant and impactful.&lt;/li&gt;&lt;li&gt;Create and share compelling narratives that highlight and amplify Twilio’s culture, values, and successes. Collaborate with internal communications teams to ensure these stories reach and resonate with our diverse, global workforce.&lt;/li&gt;&lt;li&gt;Partner with key culture carriers across the organization including organizational effectiveness, diversity inclusion and belonging, talent management, our .org volunteering team, and corporate communications to ensure a cohesiveness among culture programs. &lt;/li&gt;&lt;li&gt;Establish key performance indicators (KPIs) to measure the success of culture programs. Provide regular reports to senior leadership on program effectiveness and areas for improvement.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences and encourages everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Required&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.&lt;/li&gt;&lt;li&gt;Minimum of 7 years of experience in culture, employee engagement, or organizational development, with significant experience leading programs in a remote-first global environment.&lt;/li&gt;&lt;li&gt;Proven experience in program management or organizational development.&lt;/li&gt;&lt;li&gt;Deep understanding of the challenges and opportunities of a remote-first, globally dispersed workforce.&lt;/li&gt;&lt;li&gt;Strong strategic thinking and program management skills.&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills, with the ability to influence and collaborate across all organizational levels.&lt;/li&gt;&lt;li&gt;Strong analytical skills for data-driven decision-making and measuring impact.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desired&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Consulting experience is a plus.&lt;/li&gt;&lt;li&gt;Proven ability to lead and manage complex projects with multiple stakeholders.&lt;/li&gt;&lt;li&gt;Creative problem-solving abilities and a passion for innovation.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Location&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This role will be remote based in Canada.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Travel&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Twilio thinks big. Do you?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.&lt;br&gt;&lt;br&gt;So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!&lt;br&gt;&lt;br&gt;If this role isn't what you're looking for, please consider other open positions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Twilio is proud to be an equal opportunity employer.&lt;/strong&gt; Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.&lt;br&gt;&lt;br&gt;Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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