Large

Twilio’s mission is to unlock the imagination of builders.

We are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.

Telecommunications

Twilio

Communications

You must work in shifts, have 1-3 years of experience, excel in email communication, handle international escalations, monitor SLAs, perform root cause analysis, and assist in process improvements.

You will support customer inquiries via email, resolve product issues, log interactions, learn processes, triage complex issues, and respond to advanced customer questions efficiently.

Customer Relations

Delhi

See yourself at Twilio Join the team as Twilio’s next Onboarding operations Specialist (L1). Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About The Job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: * Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Log customer interactions and tag/categorize issues accordingly. * Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Respond to and action incoming carrier partner notifications. * Quickly and confidently triage complex issues to the Level 2 team. * Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. * Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. * Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate with rich experience in product handling, escalations, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table! Required * Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM - 06:00 AM) * You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. * Experience Required: 1 - 3 Yrs*( depending on candidature) * Strong technical background need not apply * Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) * International stakeholder handling * Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team * Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded * Previous experience into doing root cause analysis * Ready to take up additional tasks depending on requirements * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of learning quickly and mastering complicated systems. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core areas within SLAs. Desired * Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at TwilioJoin the team as Twilio’s next Onboarding operations Specialist (L1).Who We Are & Why We’re HiringTwilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.About The JobTwilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.ResponsibilitiesIn this role, you’ll: * Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Log customer interactions and tag/categorize issues accordingly. * Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Respond to and action incoming carrier partner notifications. * Quickly and confidently triage complex issues to the Level 2 team. * Effectively respond to advanced questions from customers (external and internal) in core area and intermediate questions across multiple areas. * Work independently to troubleshoot/determine resolution for issues across the entirety of your team's domain. * Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate with rich experience in product handling, escalations, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!Required * Ability to work in rotational shifts 5:30PM -2:30AM or 09:00 PM - 06:00 AM) * You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. * Experience Required: 1 - 3 Yrs*( depending on candidature) * Strong technical background need not apply * Previous experience into Advanced Email writing, handling international escalations(voice, chat and email) * International stakeholder handling * Monitoring tasks and queues, ensuring SLAs aren’t breached for self and the team * Interaction with the technical team frequently to understand the core nature of the process and implement process improvements as in when demanded * Previous experience into doing root cause analysis * Ready to take up additional tasks depending on requirements * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of learning quickly and mastering complicated systems. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core areas within SLAs.      Desired * Running SQL queries , having knowledge of Zendesk, JIRA would be an added advantage      LocationThis role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)TravelWe prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Onboarding Operations Specialist 1 - Twilio

India

Onboarding Operations Specialist 1

You should have 1+ years of experience, be organized and detail-oriented, possess strong communication skills, be customer-centric, and work well independently and in teams while meeting SLAs.

You will support customer inquiries via email, resolve basic issues, log interactions, learn new processes, and respond to questions while triaging complex problems for escalation.

Bangalore

See yourself at Twilio. Join the team as our next Onboarding Operations Specialist. Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. About The Job Twilio is seeking an Operations Specialist to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with customers to help them onboarding phone numbers to WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Level 1 role is an entry level operations role. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you’ll: * Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required * 1+ Year of Overall Experience. * You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of learning quickly and mastering complicated systems. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core area within SLAs. Location This role will be based in our Bangalore, India office. This role will be remote first. 0% of travel required. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

See yourself at Twilio.Join the team as our next Onboarding Operations Specialist.Who We AreAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.About The JobTwilio is seeking an Operations Specialist to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with customers to help them onboarding phone numbers to WhatsApp, procure short codes and Sender IDs, and ensure all phone numbers are meeting regulatory compliance standards globally. The Level 1 role is an entry level operations role. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.ResponsibilitiesIn this role, you’ll: * Wear the Customer Shoes: Provide support for common customer inquiries received by email to ensure customers have an excellent experience with Twilio. * Draw the Owl: Assess the nature of product or service issues and resolve basic-to-intermediate level problems. * Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. * Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly. * Be an Owner: Effectively respond to all basic and some advanced questions from customers (external and internal) in your core area and quickly and confidently triage complex issues via documented internal escalation paths.      QualificationsNot all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!Required * 1+ Year of Overall Experience. * You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. * You’re empathetic and customer centric to the core. * You’re a clear verbal and written communicator. * You’re introspective and committed to continuous self-improvement. * You’re capable of learning quickly and mastering complicated systems. * You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. * You’re able to complete tasks in core area within SLAs.      LocationThis role will be based in our Bangalore, India office.This role will be remote first.0% of travel required.What We OfferThere are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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