UCL is London’s leading multidisciplinary university, with a community of approximately 50,000 students and staff. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any religion, and the first to welcome women on equal terms with men. We are a research-intensive university and a member of the UK’s Russell Group. We are a diverse community with staff from across the world, and are the only university to hold both a Silver Athena SWAN award and a Race Equality Charter Bronze Award. Join us to transform how the world is understood, how knowledge is created and shared and the way that global problems are solved.

Education

You must have experience leading service design teams, strategic change leadership, strong stakeholder management, and the ability to develop service catalogues and metrics for performance evaluation.

You will establish service design practices, engage stakeholders, lead teams, develop strategies, and ensure high-quality services while monitoring impact through metrics.

Consulting

Business, Operations & Strategy

London

<p></p><div><div><div><b>Ref Number</b></div>
<div>B01-04617</div>
<div><b>Professional Expertise</b></div>
<div>Strategy, Project and Change Management</div>
<div><b>Department</b></div>
<div>Vice-President (Operations) (B01)</div>
<div><b>Location</b></div>
<div>London</div>
<div><b>Working Pattern</b></div>
<div>Full time</div>
<div><b>Salary</b></div>
<div>See advert text</div>
<div><b>Contract Type</b></div>
<div>Permanent</div>
<div><b>Working Type</b></div>
<div>Hybrid</div>
<div><b>Available for Secondment</b></div>
<div>No</div>
<div><b>Closing Date</b></div>
<div>04-Apr-2025</div>
</div><p></p><h2 class="jobSectionHeader"><b>About us</b></h2>
<p></p><p>We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we&rsquo;re determined to solve them.
</p><p>There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL&rsquo;s operational strategy. You will be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.</p>
<p>
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.</p><p></p>
<h2 class="jobSectionHeader"><b>About the role</b></h2>
<p></p><p>The Head of Service Design is a crucial leadership role within the Strategic Change team at UCL. This position is responsible for building and establishing the practice of service design, ensuring that user needs are central to our approach. As an engaging, strategic, and influential leader, you will design a range of high-volume services utilized across the university.
</p><p>You will act as a trusted partner to Deans, Directors, and Functional Leads, focusing on developing a portfolio that supports new strategic objectives and enhances professional services.
</p><p>This role offers the flexibility of hybrid working, requiring a minimum of 20% time on-site.</p>
<p>
For more information about the Strategic Change team at UCL, please visit: www.ucl.ac.uk/change-and-improvement</p>
<p><b>
Our advertisements may close early if we receive a high volume of applications, even if a deadline has been published. Therefore, we encourage you to submit your application as soon as possible. Whenever feasible, we will include the interview date or a projected interview date in the advertisement.</b></p>
<p><i>
We regret to inform you that we cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.</i></p><p></p>
<h2 class="jobSectionHeader"><b>About you</b></h2>
<p></p><p>You will be a strong leader, with exceptional influencing skills, ensuring effective engagement with all stakeholders across the university. Experienced in developing and launching services in a large and complex organisation, you will be adept at transformation and change management, and key communications that go alongside.</p>
<ul>
<li>Proven experience in leading service design teams, with a strong focus on user-centered design and delivering cohesive, high-volume services.</li>
<li>Skilled at developing service design strategies and embedding best practices across large and complex organizations.</li>
<li>Excellent leadership abilities, with a track record of upskilling and empowering teams to build enduring capabilities.</li>
<li>Strong stakeholder management skills, able to build trusted relationships with senior leaders and functional heads.</li>
<li>Experience in strategic change leadership, making impactful contributions to strategic planning and delivery.</li>
<li>Proven ability to develop and govern service catalogues, playbooks, and operating models to ensure consistent, high-quality service experiences.</li>
<li>Results-driven, with experience monitoring the impact and value of service design through clear metrics and reporting.</li>
</ul>
<p>Please use the &lsquo;attach cover letter upload&rsquo; option to tell us how you meet the essential and desirable criteria in the person specification.</p><p></p>
<h2 class="jobSectionHeader"><b>What we offer</b></h2>
<p></p><p>We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.</p>
<div>
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
<br>
<br>
<ul><li>41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
</li><li>Additional 5 days&rsquo; annual leave purchase scheme
</li><li>Defined benefit career average revalued earnings pension scheme (CARE)
</li><li>Cycle to work scheme and season ticket loan
</li><li>Immigration loan
</li><li>Relocation scheme for certain posts
</li><li>On-Site nursery
</li><li>On-site gym
</li><li>Enhanced maternity, paternity and adoption pay
</li><li>Employee assistance programme: Staff Support Service
</li><li>Discounted medical insurance</li></ul></div><p></p>
<h2 class="jobSectionHeader"><b>Our commitment to EDI</b></h2>
<p></p><p>As London&rsquo;s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world&rsquo;s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
<br>
<br>
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL&rsquo;s workforce.</p></div><p></p>

Ref Number
B01-04617
Professional Expertise
Strategy, Project and Change Management
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
See advert text
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
04-Apr-2025
About us
We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we’re determined to solve them.
There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL’s operational strategy. You will be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
About the role
The Head of Service Design is a crucial leadership role within the Strategic Change team at UCL. This position is responsible for building and establishing the practice of service design, ensuring that user needs are central to our approach. As an engaging, strategic, and influential leader, you will design a range of high-volume services utilized across the university.
You will act as a trusted partner to Deans, Directors, and Functional Leads, focusing on developing a portfolio that supports new strategic objectives and enhances professional services.
This role offers the flexibility of hybrid working, requiring a minimum of 20% time on-site.

For more information about the Strategic Change team at UCL, please visit: www.ucl.ac.uk/change-and-improvement

Our advertisements may close early if we receive a high volume of applications, even if a deadline has been published. Therefore, we encourage you to submit your application as soon as possible. Whenever feasible, we will include the interview date or a projected interview date in the advertisement.

We regret to inform you that we cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.
About you
You will be a strong leader, with exceptional influencing skills, ensuring effective engagement with all stakeholders across the university. Experienced in developing and launching services in a large and complex organisation, you will be adept at transformation and change management, and key communications that go alongside.

Proven experience in leading service design teams, with a strong focus on user-centered design and delivering cohesive, high-volume services.
Skilled at developing service design strategies and embedding best practices across large and complex organizations.
Excellent leadership abilities, with a track record of upskilling and empowering teams to build enduring capabilities.
Strong stakeholder management skills, able to build trusted relationships with senior leaders and functional heads.
Experience in strategic change leadership, making impactful contributions to strategic planning and delivery.
Proven ability to develop and govern service catalogues, playbooks, and operating models to ensure consistent, high-quality service experiences.
Results-driven, with experience monitoring the impact and value of service design through clear metrics and reporting.

Please use the ‘attach cover letter upload’ option to tell us how you meet the essential and desirable criteria in the person specification.
What we offer
We know that our people are our greatest asset and in return we provide an empowering environment where personal and professional growth is invested in. We offer agile working and flexibility around working hours. Working with some of the greatest intellects in the world, UCL also offers a generous pension scheme and holiday allowance, plus closure days and bank holidays. Visit www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance
Our commitment to EDI
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.


We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

Head of Service Design - UCL

Head of Service Design

You need proven service design experience, strong leadership and change management skills, excellent communication and stakeholder engagement abilities, and the capability to manage multiple complex projects.

You will conduct user research, design service journeys, collaborate with teams, lead projects, develop metrics, and advise stakeholders on service design best practices.

Design

<p></p><div><div><div><b>Ref Number</b></div>
<div>B01-04953</div>
<div><b>Professional Expertise</b></div>
<div>Administration and Business Support</div>
<div><b>Department</b></div>
<div>Vice-President (Operations) (B01)</div>
<div><b>Location</b></div>
<div>London</div>
<div><b>Working Pattern</b></div>
<div>Full time</div>
<div><b>Salary</b></div>
<div>&pound;52,762-&pound;62,035</div>
<div><b>Contract Type</b></div>
<div>Permanent</div>
<div><b>Working Type</b></div>
<div>Hybrid</div>
<div><b>Available for Secondment</b></div>
<div>Yes</div>
<div><b>Closing Date</b></div>
<div>28-Mar-2025</div>
</div><p></p><h2 class="jobSectionHeader"><b>About us</b></h2>
<p></p><p>We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we're determined to solve them.</p>
<p>
There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL's operational strategy. You'll be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.</p>
<p>
The Strategic Change Office was set up to turn UCL&rsquo;s bold ambitions into action. This is your chance to be part of shaping a high-performance portfolio office from the ground up. As part of the wider Strategic Change Team, you&rsquo;ll have the opportunity to bring fresh ideas, create meaningful impact, and help drive transformation across the institution.</p>
<p>
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.</p><p></p>
<h2 class="jobSectionHeader"><b>About the role</b></h2>
<p></p><p>In this exciting role, you&rsquo;ll work closely with academic departments, faculties, and professional service teams to design and enhance user-centric services that align with UCL&rsquo;s strategic priorities. Your work will contribute to creating seamless, efficient, and accessible services that improve the experiences of students, staff, and stakeholders across the university.</p>
<p>
As a Service Designer, you will be at the forefront of shaping and delivering services that connect people, processes, and technology in a complex and dynamic environment. You will collaborate with multidisciplinary teams to research, design, and implement services that drive efficiency, compliance, and innovation.</p>
<p><b><i>
In your cover letter, kindly describe why you are an excellent fit for this role and your motivations for applying to UCL.</i></b></p>
<p>
Key responsibilities include:</p>
<ul>
<li>Conducting user research to understand the needs, behaviours, and challenges of UCL&rsquo;s diverse community.</li>
<li>Designing end-to-end service journeys, ensuring they are inclusive, accessible, and efficient.</li>
<li>Collaborating with cross-functional teams to develop and implement service improvements.</li>
<li>Ensuring that service design aligns with operating models, organisational structures, and process efficiencies.</li>
<li>Leading service design work on strategic change projects, including planning and execution.</li>
<li>Measuring the impact and value of service design through appropriate reporting and evaluation.</li>
<li>Acting as a trusted partner to senior leaders, providing expert guidance on service design best practices.</li>
</ul>
<p><b><i>Our advertisements may close early if we receive a high volume of applications, even if a deadline has been published. Therefore, we encourage you to submit your application as soon as possible. Whenever feasible, we will include the interview date or a projected interview date in the advertisement.</i></b></p><p></p>
<h2 class="jobSectionHeader"><b>About you</b></h2>
<p></p><p>This is a unique opportunity to shape the future of service design at UCL, driving user experience, operational efficiency, and organisational transformation.</p>
<p>
We&rsquo;re looking for an experienced Service Designer passionate about creating exceptional user experiences. You excel in dynamic, collaborative environments and have a proven ability to apply service design methodologies to deliver impactful solutions. With a strong understanding of complex organisations, you can balance user needs, business goals, and regulatory requirements. As a skilled communicator and influencer, you engage stakeholders at all levels to drive change and improve services.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Conduct user research to understand needs, behaviours, and pain points of UCL's diverse user base.</li>
<li>Design end-to-end service journeys that are accessible, inclusive, and efficient.</li>
<li>Collaborate with cross-functional teams to implement service improvements and ensure alignment with organisational goals.</li>
<li>Lead service design planning and project activities for priority strategic change initiatives.</li>
<li>Develop metrics and reporting to monitor the impact and value of service design.</li>
<li>Act as a trusted advisor to senior stakeholders, providing guidance and support on service design best practices.</li>
</ul>
<p><b>Skills &amp; Experience:</b></p>
<ul>
<li>Proven experience in developing and launching services using a recognised service design methodology.</li>
<li>Strong leadership and transformation/change management skills.</li>
<li>Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.</li>
<li>Highly organised and capable of managing multiple projects with varying complexities.</li>
</ul>
<p><b><i>We regret to inform you that we cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.</i></b></p><p></p>
<h2 class="jobSectionHeader"><b>What we offer</b></h2>
<p></p><p>In return, you&rsquo;ll have the opportunity to make a significant impact in a newly established Strategic Change Office, working alongside visionary leaders and talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university&rsquo;s bold strategic goals. Our people are our greatest asset, and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is vital to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.</p>
<p>
As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:</p>
<ul>
<li>41 Days of holiday (27 days annual leave, 8 bank holidays and 6 closure days)</li>
<li>Additional 5 days&rsquo; annual leave purchase scheme</li>
<li>Defined benefit career average revalued earnings pension scheme (CARE)</li>
<li>Cycle to work scheme and season ticket loan</li>
<li>Immigration loan</li>
<li>Relocation scheme for specific posts</li>
<li>On-Site nursery</li>
<li>On-site gym</li>
<li>Enhanced maternity, paternity and adoption pay</li>
<li>Employee assistance programme: Staff Support Service</li>
<li>Discounted medical insurance</li>
</ul>
<p>Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>Our commitment to Equality, Diversity and Inclusion</b></h2>
<p></p><p>As London&rsquo;s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world&rsquo;s talent. We are committed to equality of opportunity, fairness and inclusion, and being a place where we all belong.</p>
<p>
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL&rsquo;s workforce.</p>
<p>
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.</p></div><p></p>

Ref Number
B01-04953
Professional Expertise
Administration and Business Support
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£52,762-£62,035
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
Yes
Closing Date
28-Mar-2025
About us
We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we're determined to solve them.

There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL's operational strategy. You'll be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.

The Strategic Change Office was set up to turn UCL’s bold ambitions into action. This is your chance to be part of shaping a high-performance portfolio office from the ground up. As part of the wider Strategic Change Team, you’ll have the opportunity to bring fresh ideas, create meaningful impact, and help drive transformation across the institution.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
About the role
In this exciting role, you’ll work closely with academic departments, faculties, and professional service teams to design and enhance user-centric services that align with UCL’s strategic priorities. Your work will contribute to creating seamless, efficient, and accessible services that improve the experiences of students, staff, and stakeholders across the university.

As a Service Designer, you will be at the forefront of shaping and delivering services that connect people, processes, and technology in a complex and dynamic environment. You will collaborate with multidisciplinary teams to research, design, and implement services that drive efficiency, compliance, and innovation.

In your cover letter, kindly describe why you are an excellent fit for this role and your motivations for applying to UCL.

Key responsibilities include:

Conducting user research to understand the needs, behaviours, and challenges of UCL’s diverse community.
Designing end-to-end service journeys, ensuring they are inclusive, accessible, and efficient.
Collaborating with cross-functional teams to develop and implement service improvements.
Ensuring that service design aligns with operating models, organisational structures, and process efficiencies.
Leading service design work on strategic change projects, including planning and execution.
Measuring the impact and value of service design through appropriate reporting and evaluation.
Acting as a trusted partner to senior leaders, providing expert guidance on service design best practices.

Our advertisements may close early if we receive a high volume of applications, even if a deadline has been published. Therefore, we encourage you to submit your application as soon as possible. Whenever feasible, we will include the interview date or a projected interview date in the advertisement.
About you
This is a unique opportunity to shape the future of service design at UCL, driving user experience, operational efficiency, and organisational transformation.

We’re looking for an experienced Service Designer passionate about creating exceptional user experiences. You excel in dynamic, collaborative environments and have a proven ability to apply service design methodologies to deliver impactful solutions. With a strong understanding of complex organisations, you can balance user needs, business goals, and regulatory requirements. As a skilled communicator and influencer, you engage stakeholders at all levels to drive change and improve services.

Key Responsibilities:

Conduct user research to understand needs, behaviours, and pain points of UCL's diverse user base.
Design end-to-end service journeys that are accessible, inclusive, and efficient.
Collaborate with cross-functional teams to implement service improvements and ensure alignment with organisational goals.
Lead service design planning and project activities for priority strategic change initiatives.
Develop metrics and reporting to monitor the impact and value of service design.
Act as a trusted advisor to senior stakeholders, providing guidance and support on service design best practices.

Skills & Experience:

Proven experience in developing and launching services using a recognised service design methodology.
Strong leadership and transformation/change management skills.
Excellent communication and stakeholder engagement skills, with the ability to influence at all levels.
Highly organised and capable of managing multiple projects with varying complexities.

We regret to inform you that we cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.
What we offer
In return, you’ll have the opportunity to make a significant impact in a newly established Strategic Change Office, working alongside visionary leaders and talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university’s bold strategic goals. Our people are our greatest asset, and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is vital to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:

41 Days of holiday (27 days annual leave, 8 bank holidays and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for specific posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, fairness and inclusion, and being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Service Designer - UCL

Service Designer

You must have the legal right to work in the UK, collaborate on user research, design efficient high-volume services, and upskill teams within a complex university environment.

You will conduct user research, design inclusive service journeys, collaborate on improvements, integrate models, lead strategic projects, and advise leaders on service design insights.

<p></p><div><div><div><b>Ref Number</b></div>
<div>B01-04943</div>
<div><b>Professional Expertise</b></div>
<div>Administration and Business Support</div>
<div><b>Department</b></div>
<div>Vice-President (Operations) (B01)</div>
<div><b>Location</b></div>
<div>London</div>
<div><b>Working Pattern</b></div>
<div>Full time</div>
<div><b>Salary</b></div>
<div>&pound;67,341-&pound;73,142</div>
<div><b>Contract Type</b></div>
<div>Permanent</div>
<div><b>Working Type</b></div>
<div>Hybrid</div>
<div><b>Available for Secondment</b></div>
<div>Yes</div>
<div><b>Closing Date</b></div>
<div>26-Mar-2025</div>
</div><p></p><h2 class="jobSectionHeader"><b>About us</b></h2>
<p></p><p>We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we're determined to solve them.</p>
<p>
There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL's operational strategy. You'll be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.</p>
<p>
The Strategic Change Office was set up to turn UCL&rsquo;s bold ambitions into action. This is your chance to be part of shaping a high-performance portfolio office from the ground up. As part of the wider Strategic Change Team, you&rsquo;ll have the opportunity to bring fresh ideas, create meaningful impact, and help drive transformation across the institution.</p>
<p>
Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.</p><p></p>
<h2 class="jobSectionHeader"><b>About the role</b></h2>
<p></p><p>In this dynamic role, you&rsquo;ll collaborate with academic departments, faculties, and professional service functions to design and improve user-centric services that align with UCL&rsquo;s strategic goals. Your expertise will ensure our services are not only efficient and accessible but also deliver a meaningful impact across our university community.</p>
<p>
As a <b>Senior Service Designer</b>, you will play a crucial role in shaping how services are designed and delivered at UCL. You will work closely with academic departments, faculties, and professional service functions to create seamless, user-centric experiences that align with UCL&rsquo;s strategic goals. Your work will directly contribute to improving service accessibility, efficiency, and impact across the university.</p>
<p>
Key responsibilities include:</p>
<ul>
<li>Conducting user research to understand the needs, behaviours, and pain points of UCL's diverse user base.</li>
<li>Designing end-to-end service journeys that are accessible, inclusive, and efficient.</li>
<li>Collaborating with cross-functional teams to develop and implement service improvements.</li>
<li>Ensuring that operating models, organisational design, and process design are fully integrated into all service designs.</li>
<li>Leading service design work for priority strategic change projects, including planning and project activities.</li>
<li>Developing measures and reporting frameworks to monitor the impact and value of service design.</li>
<li>Acting as a trusted advisor to Deans, Directors of Operations, and Functional Leads, providing expert guidance on service design.</li>
</ul>
<p><b><i>We regret to inform you that we cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.</i></b></p>
<p><b><i>
Our advertisements may close early if we receive a high volume of applications, even if a deadline has been published. Therefore, we encourage you to submit your application as soon as possible. Whenever feasible, we will include the interview date or a projected interview date in the advertisement.</i></b></p><p></p>
<h2 class="jobSectionHeader"><b>About you</b></h2>
<p></p><p>This is a unique opportunity to influence the future of service design at UCL, ensuring best practices in user experience, operational efficiency, and organisational transformation.</p>
<ul>
<li>Work as part of a small team of Service Designers and a wider team of Business Analysts to conduct user research, design new services, and support their implementation.</li>
<li>Focus on high-volume services used by the university community, ensuring compliance with regulations and legislation, improving efficiency, and fostering development.</li>
<li>Design and deliver services that connect people, processes, and technology in a complex environment with 15,000+ staff, 50,000 students, 11 academic faculties, and 109+ academic departments.</li>
<li>Play a key role in upskilling teams across UCL, contributing to a sustainable and impactful Service Design methodology.</li>
</ul><p></p>
<h2 class="jobSectionHeader"><b>What we offer</b></h2>
<p></p><p>In return, you&rsquo;ll have the opportunity to make a significant impact in a newly established Strategic Change Office, working alongside visionary leaders and talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university&rsquo;s bold strategic goals. Our people are our greatest asset, and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is vital to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.</p>
<p>
As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:</p>
<ul>
<li>41 Days of holiday (27 days annual leave, 8 bank holidays and 6 closure days)</li>
<li>Additional 5 days&rsquo; annual leave purchase scheme</li>
<li>Defined benefit career average revalued earnings pension scheme (CARE)</li>
<li>Cycle to work scheme and season ticket loan</li>
<li>Immigration loan</li>
<li>Relocation scheme for specific posts</li>
<li>On-Site nursery</li>
<li>On-site gym</li>
<li>Enhanced maternity, paternity and adoption pay</li>
<li>Employee assistance programme: Staff Support Service</li>
<li>Discounted medical insurance</li>
</ul>
<p>Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>Our commitment to Equality, Diversity and Inclusion</b></h2>
<p></p><p>As London&rsquo;s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world&rsquo;s talent. We are committed to equality of opportunity, fairness and inclusion, and being a place where we all belong.</p>
<p>
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL&rsquo;s workforce.</p>
<p>
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.</p></div><p></p>

Ref Number
B01-04943
Professional Expertise
Administration and Business Support
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£67,341-£73,142
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
Yes
Closing Date
26-Mar-2025
About us
We are UCL: a diverse community with the freedom to challenge and think differently. From cancer research to climate change, dementia to social inequality, the world is facing huge challenges and we're determined to solve them.

There has never been a more exciting time to join the Strategic Change team, as we build and shape a set of change programmes to deliver UCL's operational strategy. You'll be joining our growing team of exceptionally ambitious and passionate individuals who are dedicated to achieving great success.

The Strategic Change Office was set up to turn UCL’s bold ambitions into action. This is your chance to be part of shaping a high-performance portfolio office from the ground up. As part of the wider Strategic Change Team, you’ll have the opportunity to bring fresh ideas, create meaningful impact, and help drive transformation across the institution.

Equity, diversity and inclusion is important to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.
About the role
In this dynamic role, you’ll collaborate with academic departments, faculties, and professional service functions to design and improve user-centric services that align with UCL’s strategic goals. Your expertise will ensure our services are not only efficient and accessible but also deliver a meaningful impact across our university community.

As a Senior Service Designer, you will play a crucial role in shaping how services are designed and delivered at UCL. You will work closely with academic departments, faculties, and professional service functions to create seamless, user-centric experiences that align with UCL’s strategic goals. Your work will directly contribute to improving service accessibility, efficiency, and impact across the university.

Key responsibilities include:

Conducting user research to understand the needs, behaviours, and pain points of UCL's diverse user base.
Designing end-to-end service journeys that are accessible, inclusive, and efficient.
Collaborating with cross-functional teams to develop and implement service improvements.
Ensuring that operating models, organisational design, and process design are fully integrated into all service designs.
Leading service design work for priority strategic change projects, including planning and project activities.
Developing measures and reporting frameworks to monitor the impact and value of service design.
Acting as a trusted advisor to Deans, Directors of Operations, and Functional Leads, providing expert guidance on service design.

We regret to inform you that we cannot currently sponsor or support visa applications for this role. Applicants must possess the legal right to work in the UK.

Our advertisements may close early if we receive a high volume of applications, even if a deadline has been published. Therefore, we encourage you to submit your application as soon as possible. Whenever feasible, we will include the interview date or a projected interview date in the advertisement.
About you
This is a unique opportunity to influence the future of service design at UCL, ensuring best practices in user experience, operational efficiency, and organisational transformation.

Work as part of a small team of Service Designers and a wider team of Business Analysts to conduct user research, design new services, and support their implementation.
Focus on high-volume services used by the university community, ensuring compliance with regulations and legislation, improving efficiency, and fostering development.
Design and deliver services that connect people, processes, and technology in a complex environment with 15,000+ staff, 50,000 students, 11 academic faculties, and 109+ academic departments.
Play a key role in upskilling teams across UCL, contributing to a sustainable and impactful Service Design methodology.

What we offer
In return, you’ll have the opportunity to make a significant impact in a newly established Strategic Change Office, working alongside visionary leaders and talented colleagues. We offer a collaborative environment where your ideas are valued, your growth is supported, and your work directly contributes to the university’s bold strategic goals. Our people are our greatest asset, and we invest in them so that they can fulfil their potential. Equity, diversity and inclusion is vital to us. We are committed to creating an environment where everyone is encouraged to give their best in a place where their unique experiences, perspectives and skills are seen as valuable assets.

As well as the exciting opportunities this role presents, we also offer some great benefits, some of which are below:

41 Days of holiday (27 days annual leave, 8 bank holidays and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for specific posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, fairness and inclusion, and being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Senior Service Designer - UCL

Senior Service Designer

You should have a PhD (or near submission) in relevant fields, strong research in photonics, experimental experience, and willingness to travel; optical circuits experience is preferable.

You will establish methodologies for complex building blocks in PICs, engage in design, simulation, and experimental work, and collaborate with colleagues on co-design methods.

Science

Research & Development

<p></p><div><div><div><b>Ref Number</b></div>
<div>B04-05925</div>
<div><b>Professional Expertise</b></div>
<div>Research and Research Support</div>
<div><b>Department</b></div>
<div>UCL BEAMS (B04)</div>
<div><b>Location</b></div>
<div>London</div>
<div><b>Working Pattern</b></div>
<div>Full time</div>
<div><b>Salary</b></div>
<div>&pound;43,374 &pound;51,860</div>
<div><b>Contract Type</b></div>
<div>Fixed-term</div>
<div><b>Working Type</b></div>
<div>Hybrid</div>
<div><b>Available for Secondment</b></div>
<div>No</div>
<div><b>Closing Date</b></div>
<div>24-Mar-2025</div>
</div><p></p><h2 class="jobSectionHeader"><b>About us</b></h2>
<p></p><p>The Photonics Group of the UCL Department of Electronic and Electrical Engineering wishes to appoint a Research Fellow to work on the design and realization of complex building blocks in III-V semiconductor Photonic Integrated Circuit (PIC) platforms, in the context of a research agreement recently signed by UCL with the Compound Semiconductor Applications Catapult (https://csa.catapult.org.uk/).</p>
<p>
The project aims to explore the methodology for creating complex building blocks in III-V semiconductor-based photonic integration platforms, to accelerate photonics hardware development for telecommunications, data communications (datacom), quantum technologies, and sensing applications.</p><p></p>
<h2 class="jobSectionHeader"><b>About the role</b></h2>
<p></p><p>As the main researcher on the project, the Research Fellow will establish a methodology for creating complex building blocks in PIC platforms based on III-V semiconductor technologies, with applications across communications, quantum technologies and sensors. This will include work at conceptual level, design and simulation, and experimental verification.</p>
<p>
The Research Fellow will work closely with the principal investigator and with colleagues at the Compound Semiconductor Applications Catapult to develop a vision for design and development of complex PICs based on process design kit (PDK) methodology, including effective methods for co-design of electronic and photonic circuit elements.</p>
<p>
Whilst the Research Fellow will be based at UCL, part of the work may be carried out at the Catapult&rsquo;s premises in Newport, South Wales, or in Bristol.</p>
<p>
The post is available immediately until 30th June 2026 in the first instance. Further funding to support the post may be available.</p>
<p>
We accept applications to work on a part-time basis.</p><p></p>
<h2 class="jobSectionHeader"><b>About you</b></h2>
<p></p><p>Applicants should have a PhD (or about to submit) in Photonics, Electronic / Electrical Engineering, Physics or a closely related field (e.g. Materials Science). A track record of high-level research in photonics, semiconductor devices, or a related discipline is essential, as well as understanding of the principles of optical devices. Candidates should have an understanding of the principles of optical devices, and experience of experimental work in a relevant branch of physics, engineering or another relevant discipline.</p>
<p>
Candidates must be willing to travel to meetings with partners in EU countries.</p>
<p>
Practical experience of optical waveguides and photonic integrated circuits is desirable, as well as experience of high-frequency electronic design.</p>
<p>
If the successful candidate has not yet been awarded their PhD, appointment will be made as a Research Assistant (Grade 6B). Payment at Grade 7 will be backdated to the date of final submission of the PhD thesis including corrections, once the PhD has been awarded. Research Assistant (Grade 6B): point 25-28. Salary range &pound;38,607 to &pound;41,255 (inc. London Allowance of &pound;5,125 pa).</p>
<p><b>
Application details:</b></p>
<ul>
<li>To apply for the role, click the 'Apply Now' button at the bottom or top of the page</li>
<li>Applications close on 24th March 2025 at 23:59</li>
<li>A job description and person specification can be accessed at the bottom of this page</li>
<li>Informal enquiries regarding this post can be addressed to Prof Michael Wale M.Wale@ucl.ac.uk. For questions regarding the application process please contact Rebecca Thomas at becca.thomas@ucl.ac.uk.</li>
</ul><p></p>
<h2 class="jobSectionHeader"><b>What we offer</b></h2>
<p></p><p>As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:</p>
<ul>
<li>41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)</li>
<li>Additional 5 days&rsquo; annual leave purchase scheme</li>
<li>Defined benefit career average revalued earnings pension scheme (CARE)</li>
<li>Cycle to work scheme and season ticket loan</li>
<li>Immigration loan</li>
<li>Relocation scheme for certain posts</li>
<li>On-Site nursery</li>
<li>On-site gym</li>
<li>Enhanced maternity, paternity and adoption pay</li>
<li>Employee assistance programme: Staff Support Service</li>
<li>Discounted medical insurance</li>
</ul>
<p>Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more</p><p></p>
<h2 class="jobSectionHeader"><b>Our commitment to Equality, Diversity and Inclusion</b></h2>
<p></p><p>As London&rsquo;s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world&rsquo;s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.</p>
<p>
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL&rsquo;s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.</p>
<p>
Our department holds an Athena SWAN Bronze award, in recognition of our commitment to advancing gender equality.</p></div><p></p>

Ref Number
B04-05925
Professional Expertise
Research and Research Support
Department
UCL BEAMS (B04)
Location
London
Working Pattern
Full time
Salary
£43,374 £51,860
Contract Type
Fixed-term
Working Type
Hybrid
Available for Secondment
No
Closing Date
24-Mar-2025
About us
The Photonics Group of the UCL Department of Electronic and Electrical Engineering wishes to appoint a Research Fellow to work on the design and realization of complex building blocks in III-V semiconductor Photonic Integrated Circuit (PIC) platforms, in the context of a research agreement recently signed by UCL with the Compound Semiconductor Applications Catapult (https://csa.catapult.org.uk/).

The project aims to explore the methodology for creating complex building blocks in III-V semiconductor-based photonic integration platforms, to accelerate photonics hardware development for telecommunications, data communications (datacom), quantum technologies, and sensing applications.
About the role
As the main researcher on the project, the Research Fellow will establish a methodology for creating complex building blocks in PIC platforms based on III-V semiconductor technologies, with applications across communications, quantum technologies and sensors. This will include work at conceptual level, design and simulation, and experimental verification.

The Research Fellow will work closely with the principal investigator and with colleagues at the Compound Semiconductor Applications Catapult to develop a vision for design and development of complex PICs based on process design kit (PDK) methodology, including effective methods for co-design of electronic and photonic circuit elements.

Whilst the Research Fellow will be based at UCL, part of the work may be carried out at the Catapult’s premises in Newport, South Wales, or in Bristol.

The post is available immediately until 30th June 2026 in the first instance. Further funding to support the post may be available.

We accept applications to work on a part-time basis.
About you
Applicants should have a PhD (or about to submit) in Photonics, Electronic / Electrical Engineering, Physics or a closely related field (e.g. Materials Science). A track record of high-level research in photonics, semiconductor devices, or a related discipline is essential, as well as understanding of the principles of optical devices. Candidates should have an understanding of the principles of optical devices, and experience of experimental work in a relevant branch of physics, engineering or another relevant discipline.

Candidates must be willing to travel to meetings with partners in EU countries.

Practical experience of optical waveguides and photonic integrated circuits is desirable, as well as experience of high-frequency electronic design.

If the successful candidate has not yet been awarded their PhD, appointment will be made as a Research Assistant (Grade 6B). Payment at Grade 7 will be backdated to the date of final submission of the PhD thesis including corrections, once the PhD has been awarded. Research Assistant (Grade 6B): point 25-28. Salary range £38,607 to £41,255 (inc. London Allowance of £5,125 pa).

Application details:

To apply for the role, click the 'Apply Now' button at the bottom or top of the page
Applications close on 24th March 2025 at 23:59
A job description and person specification can be accessed at the bottom of this page
Informal enquiries regarding this post can be addressed to Prof Michael Wale M.Wale@ucl.ac.uk. For questions regarding the application process please contact Rebecca Thomas at becca.thomas@ucl.ac.uk.

What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
Additional 5 days’ annual leave purchase scheme
Defined benefit career average revalued earnings pension scheme (CARE)
Cycle to work scheme and season ticket loan
Immigration loan
Relocation scheme for certain posts
On-Site nursery
On-site gym
Enhanced maternity, paternity and adoption pay
Employee assistance programme: Staff Support Service
Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Our department holds an Athena SWAN Bronze award, in recognition of our commitment to advancing gender equality.

UCL

Mission