Wales & West Housing

Mission

Wales & West Housing are one of the leading housing providers in Wales. We operate across 14 local authority areas, providing quality, affordable homes and services to more than 20,000 residents. We are a major Welsh employer, with over 400 staff at WWH and 200 staff in our subsidiary company, figures that are growing year on year. We have been established since 1965, and we have grown from our first scheme of 49 flats in Cardiff, to over 12,500 properties across Wales. We have three main offices situated in Ewloe, North Wales, Newcastle Emlyn, West Wales and our Headquarters in Cardiff. Our staff are asked to feed back every year, and their feedback has led to the Best Companies accreditation confirming us as a 3 Star, World Class Group of companies to work for in 2022. In 2023, we were recognised by Best Companies for 10 years of being a World Class organisation to work for. We were also the first organisation in Wales to achieve the Investors in People Platinum Standard in 2018 for the excellent way we operate and look after our staff and we are very proud to have retained this standard again in 2021. We are really proud of the fact that our staff love working for us, a lot of this is down to the unique culture we have here at WWH. Our aim is to create a place that everyone wants to work in and environment where every staff member feels supported and valued. Our values are really important to us at WWH and you will hear us talk a lot about being a values led organisation; our values drive the way we behave. Our mission is 'to achieve strong, sustainable growth to make a difference to people's lives, homes and communities.' Wales & West Housing has charitable status and we believe we should be more than just a landlord. We also believe in listening to what our customers tell us. That's why we work with our residents and partners to develop and support the communities in which they live.