West Midlands Ambulance Service University NHS Foundation Trust provides emergency medical services, including ambulance and patient transport services, across the West Midlands region. Their ultimate mission is to deliver high-quality, responsive, and compassionate emergency care to patients in urgent need. Their purpose is to ensure effective and timely medical assistance, improving patient outcomes and supporting community health through excellence in pre-hospital care.

Science & Healthcare

West Midlands Ambulance Service University NHS Foundation Trust

You must assist with administrative tasks, communicate effectively, complete apprenticeship assessments, support a paperless environment, handle inquiries, and maintain confidentiality while promoting services.

You will provide administrative support, communicate with internal/external personnel, manage documents, assist visitors, handle calls and mail, and contribute to a high-quality service delivery.

Birmingham

The successful candidate will be required to assist with the provision of a comprehensive and effective administrative service to support the smooth and efficient running of the department. The post holder is required to communicate effectively and courteously with a range of internal/external personnel. To work as part of a team alongside other clerical staff within the Service and to be part of a multidisciplinary team delivering a high quality service on behalf of the Trust. To complete the relevant assessments to successfully complete the apprenticeship programme and award. 
 
 Provides full administrative support clerical i.e. filing, photocopying, typing, retrieval of document as and when required To support the Trusts paperless vision working electronically where possible. Input, retrieve and collate information using Departmental and Trust computer systems. Prepares correspondence, reports, memos, orders, etc. 
 
 using a range of data systems. To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area. Deal with face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times. To be responsible for receiving and processing of mail, incoming and out-going telephones calls in accordance with Trust Policies, To communicate effectively and liaise with other health professionals in a clear concise and professional manner. 
 
 Works in accordance with documented procedures to ensure full compliance with Quality Management Systems. Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service sharing information as appropriate. To act as an ambassador for the department and promote services Undertake statutory training as required in accordance with Health and Safety regulations. To maintain health and safety and security on own work environment To achieve apprenticeship standard (Functional Skills, NVQ and Technical Certificate) within the specified time frame and attend all of the training sessions for the programme whenever necessary. 
 
 Undertake any other required development work Undertakes any other duties that may be required from time to time and are commensurate with the level of the post. Participates in any training/development appropriate for the role

The successful candidate will be required to assist with the provision of a comprehensive and effective administrative service to support the smooth and efficient running of the department. The post holder is required to communicate effectively and courteously with a range of internal/external personnel. To work as part of a team alongside other clerical staff within the Service and to be part of a multidisciplinary team delivering a high quality service on behalf of the Trust. To complete the relevant assessments to successfully complete the apprenticeship programme and award. 

 Provides full administrative support clerical i.e. filing, photocopying, typing, retrieval of document as and when required To support the Trusts paperless vision working electronically where possible. Input, retrieve and collate information using Departmental and Trust computer systems. Prepares correspondence, reports, memos, orders, etc. 

 using a range of data systems. To receive visitors to the department in a professional, friendly manner while actively maintaining the security of the area. Deal with face to face or telephone enquiries; convey messages and transfer calls as necessary while maintaining confidentiality at all times. To be responsible for receiving and processing of mail, incoming and out-going telephones calls in accordance with Trust Policies, To communicate effectively and liaise with other health professionals in a clear concise and professional manner. 

 Works in accordance with documented procedures to ensure full compliance with Quality Management Systems. Liaise with other agencies, departments and official bodies to assist in providing a high quality and efficient service sharing information as appropriate. To act as an ambassador for the department and promote services Undertake statutory training as required in accordance with Health and Safety regulations. To maintain health and safety and security on own work environment To achieve apprenticeship standard (Functional Skills, NVQ and Technical Certificate) within the specified time frame and attend all of the training sessions for the programme whenever necessary. 

 Undertake any other required development work Undertakes any other duties that may be required from time to time and are commensurate with the level of the post. Participates in any training/development appropriate for the role

West Midlands Ambulance Service University NHS Foundation Trust

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