Scaleup

Xelix is a leading smart technology company with a simple mission: to build best-in-class solutions for Accounts Payable. With a goal of helping organisations streamline their procurement processes and optimise spending, Xelix offers software tools and platforms designed to automate various aspects of procurement, including sourcing, supplier management, contract management, and spend analysis. Through an innovative approach and commitment to customer success, Xelix strives to revolutionise the way businesses manage their processes and drive greater value from their supply chain activities.

Technology

Xelix

You need 1+ year in a customer-facing role, strong multitasking and problem-solving skills, effective communication, a customer-first mindset, and a bachelor's degree or equivalent experience.

You will handle customer queries, provide solutions, collaborate with teams, manage support communications, and update the knowledge base, ensuring customer satisfaction and timely responses.

Customer Relations

Accounting & Tax

London

About The Role We’re looking for a proactive, resourceful multitasker with at least one year of experience in a customer facing role . You’ll excel here if you love helping people, have strong problem-solving skills, and can adapt quickly to changing priorities in a collaborative environment. Experience in customer support, accounting or accounts payable is a plus but not required. What You'll Be Doing * Proactively handle technical and non-technical customer queries, providing efficient and effective solutions. * Gain in-depth knowledge of our product and roadmap to serve as an expert advisor to customers. * Represent the customer’s voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements. * Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns. * Maintain and update the knowledge base with new product information, ensuring customers have access to the latest resources. * Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction. What You'll Bring * Experience: At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry. Background in support, accounting, or accounts payable is preferable but not required. * Adaptability: Strong time management and prioritisation skills, maximising both personal efficiency and team productivity. Thrives in a fast-paced environment, effectively multitasking and handling shifting priorities. * Customer-Centric Mindset: A customer-first approach, with a genuine passion for helping customers feel valued and heard. * Technical Proficiency: Quick to learn new technologies, product features, and processes, and able to translate this knowledge effectively to customers. Strong analytical and problem-solving skills. * Effective Communication: Clear, direct, and precise verbal and written communication, with a friendly and empathetic demeanour, dedicated to delivering outstanding customer service. * Proactiveness: Proactively troubleshoots and resolves customer issues, driven by a passion for delivering exceptional customer experiences. * Education: Bachelor’s degree or equivalent experience, preferably in a related field. What we offer in return: 💰 Competitive salary 🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office 🏥 Comprehensive private medical & dental cover with Vitality 🍼 Enhanced parental leave 📚 Learning & development culture – £500 personal annual budget 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals 🎯 Lots of team socials & activities ☀️ Annual team retreat Want to learn more? * About us * Xelix blog * Xelix news We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

About The RoleWe’re looking for a proactive, resourceful multitasker with at least one year of experience in a customer facing role . You’ll excel here if you love helping people, have strong problem-solving skills, and can adapt quickly to changing priorities in a collaborative environment. Experience in customer support, accounting or accounts payable is a plus but not required.What You'll Be Doing * Proactively handle technical and non-technical customer queries, providing efficient and effective solutions. * Gain in-depth knowledge of our product and roadmap to serve as an expert advisor to customers. * Represent the customer’s voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements. * Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns. * Maintain and update the knowledge base with new product information, ensuring customers have access to the latest resources. * Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction.      What You'll Bring * Experience: At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry. Background in support, accounting, or accounts payable is preferable but not required. * Adaptability: Strong time management and prioritisation skills, maximising both personal efficiency and team productivity. Thrives in a fast-paced environment, effectively multitasking and handling shifting priorities. * Customer-Centric Mindset: A customer-first approach, with a genuine passion for helping customers feel valued and heard. * Technical Proficiency: Quick to learn new technologies, product features, and processes, and able to translate this knowledge effectively to customers. Strong analytical and problem-solving skills. * Effective Communication: Clear, direct, and precise verbal and written communication, with a friendly and empathetic demeanour, dedicated to delivering outstanding customer service. * Proactiveness: Proactively troubleshoots and resolves customer issues, driven by a passion for delivering exceptional customer experiences. * Education: Bachelor’s degree or equivalent experience, preferably in a related field.      What we offer in return:💰 Competitive salary🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days🏡 Hybrid working with two days a week from our dog-friendly Hoxton office🏥 Comprehensive private medical & dental cover with Vitality🍼 Enhanced parental leave📚 Learning & development culture – £500 personal annual budget🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals🎯 Lots of team socials & activities☀️ Annual team retreatWant to learn more? * About us * Xelix blog * Xelix news      We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

Junior Support Specialist - Xelix

&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re looking for a proactive, resourceful multitasker with at least one year of experience in a customer facing role . You’ll excel here if you love helping people, have strong problem-solving skills, and can adapt quickly to changing priorities in a collaborative environment. Experience in customer support, accounting or accounts payable is a plus but not required.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Proactively handle technical and non-technical customer queries, providing efficient and effective solutions. &lt;/li&gt;&lt;li&gt;Gain in-depth knowledge of our product and roadmap to serve as an expert advisor to customers. &lt;/li&gt;&lt;li&gt; Represent the customer’s voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements. &lt;/li&gt;&lt;li&gt;Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns. &lt;/li&gt;&lt;li&gt;Maintain and update the knowledge base with new product information, ensuring customers have access to the latest resources. &lt;/li&gt;&lt;li&gt;Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You'll Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Experience: At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry. Background in support, accounting, or accounts payable is preferable but not required. &lt;/li&gt;&lt;li&gt;Adaptability: Strong time management and prioritisation skills, maximising both personal efficiency and team productivity. Thrives in a fast-paced environment, effectively multitasking and handling shifting priorities. &lt;/li&gt;&lt;li&gt;Customer-Centric Mindset: A customer-first approach, with a genuine passion for helping customers feel valued and heard. &lt;/li&gt;&lt;li&gt;Technical Proficiency: Quick to learn new technologies, product features, and processes, and able to translate this knowledge effectively to customers. Strong analytical and problem-solving skills. &lt;/li&gt;&lt;li&gt;Effective Communication: Clear, direct, and precise verbal and written communication, with a friendly and empathetic demeanour, dedicated to delivering outstanding customer service. &lt;/li&gt;&lt;li&gt;Proactiveness: Proactively troubleshoots and resolves customer issues, driven by a passion for delivering exceptional customer experiences. &lt;/li&gt;&lt;li&gt;Education: Bachelor’s degree or equivalent experience, preferably in a related field. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What we offer in return:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;💰 Competitive salary&lt;br&gt;&lt;br&gt;🏝️ 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days&lt;br&gt;&lt;br&gt;🏡 Hybrid working with two days a week from our dog-friendly Hoxton office&lt;br&gt;&lt;br&gt;🏥 Comprehensive private medical &amp;amp; dental cover with Vitality&lt;br&gt;&lt;br&gt;🍼 Enhanced parental leave&lt;br&gt;&lt;br&gt;📚 Learning &amp;amp; development culture – £500 personal annual budget&lt;br&gt;&lt;br&gt;🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals&lt;br&gt;&lt;br&gt;🎯 Lots of team socials &amp;amp; activities&lt;br&gt;&lt;br&gt;☀️ Annual team retreat&lt;br&gt;&lt;br&gt;&lt;strong&gt;Want to learn more?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;About us&lt;/li&gt;&lt;li&gt;Xelix blog&lt;/li&gt;&lt;li&gt;Xelix news&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!

Junior Support Specialist

You have 5+ years in B2B SaaS, especially in accounting/fintech. You’re outcome-focused, collaborative, thrive in fast-paced settings, adept at prioritizing projects, and possess strong analytical skills.

You will collaborate cross-functionally, develop AI solutions, conduct research, define and validate features, support iterative delivery, ensure feature adoption, and track post-launch feedback.

Data

Product

We’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our data science team to provide a more sophisticated offering than existing solutions. Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to over 60, and we’ve won industry awards for our products. We are now looking for a driven Senior Product Manager - this is an exciting opportunity to build amazing products with a Product team focused on creating measurable value while leveraging AI and ML. What You'll Be Doing * This is a strategic and rewarding role that will work cross-functionally with customers, other product teams, and senior leadership to ensure we deliver measurable value to our customers and for the business. * This role will work closely with our Data Science team developing Machine Learning and AI solutions to create great experiences for our customers. * You will use research, interviews and analysis to work with stakeholders, customers and other teams to discover the needs and opportunities to generate value for customers. * You’ll work with engineers, design and stakeholders to define, ideate, test and validate solutions that will ensure customers can achieve their outcomes. * Working with a cross-functional squad support the iterative delivery of solutions and ensures feedback is collected and understood y early adopters. * Working closely with marketing to ensure the adoption and understanding of new features with customers. Working with customer facing teams to ensure that teams are confident and empowered to sell, support and push adoption. * Post-launch you are tracking the data and feedback to understanding when features have successfully created the value and impact. What You’ll Bring * You have spent 5+ years building incredible product experiences for B2B SaaS customers. Extensive experience in accounting and/or fintech is a must! * Outcome-focused; you don't want to work in a feature factory, instead, you want to create measurable change and value for your customers. * Consistently encourage a collaborative space, working effectively with a diverse group of people and customers. * Energized by fast-paced, startup environments, comfortable handling ambiguity. You have growth mindset and look for opportunities to thrive and grow. * Ability to conceptualize, manage and prioritize multiple projects with varying stakeholders. * Work in a complex product area using analytical problem-solving skills to make decisions. * Be simultaneously detail obsessed, and able to zoom out and drive towards big picture strategic outcomes. Nice to have * Qualified accountant * Experience with Machine Learning and AI What We Offer In Return 💰 Competitive salary 🏝️ 27 days of annual leave (including 3 days Christmas closing) 🏡 Hybrid working with two days a week from our dog-friendly Hoxton office 🏥 Comprehensive private medical & dental cover with Vitality 🍼 Enhanced parental leave 📚 Learning & development culture – £500 personal annual budget 🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals 🎯 Lots of team socials & activities and an annual team retreat _____ We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you. If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Sorry!

We’re Xelix, an AI-powered Control Centre for Accounts Payable teams. We work with some of the largest global companies to automate and enhance their financial control processes. At the heart of our product, we leverage machine learning techniques developed by our data science team to provide a more sophisticated offering than existing solutions.Things are going really well for us - we raised our Series A funding round from top investors, we’ve grown our team to over 60, and we’ve won industry awards for our products.We are now looking for a driven Senior Product Manager - this is an exciting opportunity to build amazing products with a Product team focused on creating measurable value while leveraging AI and ML.What You'll Be Doing * This is a strategic and rewarding role that will work cross-functionally with customers, other product teams, and senior leadership to ensure we deliver measurable value to our customers and for the business. * This role will work closely with our Data Science team developing Machine Learning and AI solutions to create great experiences for our customers. * You will use research, interviews and analysis to work with stakeholders, customers and other teams to discover the needs and opportunities to generate value for customers. * You’ll work with engineers, design and stakeholders to define, ideate, test and validate solutions that will ensure customers can achieve their outcomes. * Working with a cross-functional squad support the iterative delivery of solutions and ensures feedback is collected and understood y early adopters. * Working closely with marketing to ensure the adoption and understanding of new features with customers. Working with customer facing teams to ensure that teams are confident and empowered to sell, support and push adoption. * Post-launch you are tracking the data and feedback to understanding when features have successfully created the value and impact.      What You’ll Bring * You have spent 5+ years building incredible product experiences for B2B SaaS customers. Extensive experience in accounting and/or fintech is a must! * Outcome-focused; you don't want to work in a feature factory, instead, you want to create measurable change and value for your customers. * Consistently encourage a collaborative space, working effectively with a diverse group of people and customers. * Energized by fast-paced, startup environments, comfortable handling ambiguity. You have growth mindset and look for opportunities to thrive and grow. * Ability to conceptualize, manage and prioritize multiple projects with varying stakeholders. * Work in a complex product area using analytical problem-solving skills to make decisions. * Be simultaneously detail obsessed, and able to zoom out and drive towards big picture strategic outcomes.      Nice to have * Qualified accountant * Experience with Machine Learning and AI      What We Offer In Return💰 Competitive salary🏝️ 27 days of annual leave (including 3 days Christmas closing)🏡 Hybrid working with two days a week from our dog-friendly Hoxton office🏥 Comprehensive private medical & dental cover with Vitality🍼 Enhanced parental leave📚 Learning & development culture – £500 personal annual budget🌍 We’re carbon-neutral and are working towards ambitious carbon reduction goals🎯 Lots of team socials & activities and an annual team retreat_____We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you.If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Sorry!

Xelix

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