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Aftersales Service Advisor Apprentice

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BMW Group

3mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
  • Reading, +1

AI generated summary

  • You must have GCSEs in English, math, and one other subject. Show enthusiasm for customer service and the automotive industry, with strong communication and teamwork skills.
  • You will assist customers in person, manage service bookings, estimate costs, address complaints, communicate with technicians, update customers, track vehicles, and advise on vehicle issues.

Requirements

  • Desired Skills
  • None
  • Full training will be provided
  • Personal qualities
  • Successful Applicants Must Demonstrate The Following
  • An enthusiasm for excellent customer service
  • An interest in the automotive industry
  • To have good communication and organisational skills
  • To be honest and trustworthy with a willingness to learn
  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
  • To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually
  • Desired Qualifications
  • Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:
  • English
  • maths
  • One other subject

Responsibilities

  • Working face-to-face with customers within the Retailer
  • Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
  • Estimating time and costs associated with vehicle services and repairs
  • Handling and responding to customer complaints
  • Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
  • Liaising with customers and keeping them updated of any additional work that may be required
  • Tracking customer vehicles through the workshop during service and repair
  • Advising customers on how to solve problems with their vehicles

FAQs

What is the role of an Aftersales Service Advisor Apprentice?

The role of an Aftersales Service Advisor Apprentice involves dealing with customers in a BMW/MINI Service Department, handling calls, booking and scheduling vehicle services, estimating costs, responding to complaints, and liaising between customers and technicians.

What training will the apprentice receive?

The apprentice will attend the BMW Group Academy in Berkshire for off-the-job training, focusing on high customer service expectations, retail environment practices, and specific training for the Service Advisor role over a 12-month period.

Are there any specific skills required for this role?

There are no specific skills required as full training will be provided. However, an enthusiasm for customer service, interest in the automotive industry, good communication and organizational skills, trustworthiness, and a positive attitude are important.

What qualifications do applicants need to have?

Applicants are required to have, or be predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in English, Maths, and one other subject.

What are the future prospects after completing the apprenticeship?

Upon successful completion of the apprenticeship, individuals will become qualified Service Advisors and gain a Level 2 Customer Service Practitioner, with opportunities for progression within the Retailer.

Will travel be involved during the apprenticeship?

Yes, successful applicants must be prepared to travel to the BMW Group Academy in Berkshire for training, which occurs in one-week blocks approximately once every two months.

Are the training costs covered?

Yes, all training costs, including travel, accommodation, and food for the training at the BMW Group Academy, are covered by the BMW Retailer.

Will the apprenticeship include customer service training?

Yes, the programme will focus around customer service skills, with embedded training in current certification courses for the Service Advisor role and additional technical and product awareness training.

Is there a mentor assigned during the apprenticeship?

Yes, a mentor will be allocated to oversee the work-based learning programme and provide guidance throughout the apprenticeship.

Who processes the applications for this apprenticeship?

Applications for this apprenticeship are being processed by the BMW Group Academy.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.