Logo of Huzzle

Home

Matches

Explore

Manage

Business Intelligence Intern- Summer 2025

image

WSP

11d ago

  • Internship
    Full-time
    Summer Internship
  • Data
    Business, Operations & Strategy
  • Oakland

AI generated summary

  • You must have strong communication skills, be self-motivated, work well in teams, follow instructions, and be enrolled in a graduate degree program. Bilingual in Spanish or Mandarin/Cantonese is a plus.
  • You will analyze call trends, support quality improvement processes, update manuals, document process suggestions, and assist in calibration exercises for enhanced customer experience.

Requirements

  • Excellent verbal and written communication skills
  • Excellent attendance and punctuality
  • Possess strong interpersonal skills and have compassion and empathy for customer situations
  • Be energetic, self-motivated, and quick-thinking
  • Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment
  • Ability to read and comprehend normal instructions, correspondence, and memos customers, clients, and other employees of the organization
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Ability to work flexible eight (8) hour shift between 8:00 a.m. to 5:00 p.m. Monday to Friday
  • Ability to achieve and maintain departmental performance standards
  • Enrolled in accredited Graduate Degree program
  • Bilingual Spanish is a plus
  • Bilingual Cantonese or Mandarin is a plus

Responsibilities

  • Supports development and analysis of calibration exercises
  • Analyzes call trends, standard operating procedures and their effect on quality and continuous improvement
  • Supports quality leadership as they continually improve standard operating processes and quality assurance procedures
  • Responsible for assisting to update quality and continuous improvement plans and procedures
  • Documents suggestions for process improvement to foster exceptional customer experience
  • Assists with the creation and updating of procedure/training manuals

FAQs

What are the primary responsibilities of the Business Intelligence Intern?

The primary responsibilities include assisting with the implementation and updating of Quality Assurance and Continuous Improvement Plans, monitoring team performance against Key Performance Indicators (KPIs), supporting reporting and documentation of results, and assisting with meeting agendas, notes, and action items.

Is this internship a full-time or part-time position?

This internship is a full-time position, with the ability to work a flexible eight-hour shift between 8:00 a.m. and 5:00 p.m. from Monday to Friday.

What qualifications are required for this internship?

Candidates must be enrolled in an accredited Graduate Degree program. Excellent verbal and written communication skills, strong interpersonal skills, self-motivation, and the ability to work both in a team and independently in a fast-paced environment are also required. Being bilingual in Spanish, Cantonese, or Mandarin is a plus.

Does this position have supervisory responsibilities?

No, this position has no supervisory responsibilities.

What are the physical demands of this internship?

The physical demands include primarily sedentary work, the ability to lift a maximum of 10 pounds, and the daily use of a computer and standard office equipment.

What is the expected salary range for this internship?

The expected salary range is between $19.20 and $30.00, depending on the applicant's education, experience, knowledge, skills, and abilities.

What opportunities for growth does this internship provide?

This internship provides opportunities to grow skills and knowledge in business intelligence, quality assurance, and continuous improvement processes, while contributing to critical objectives for client engagement and community support.

Is bilingualism required for this position?

No, bilingualism is not required, but being bilingual in Spanish, Cantonese, or Mandarin is considered a plus.

Are there any specific software or technical skills required for this internship?

While the job description does not specify particular software, familiarity with data analysis tools and reporting software would be beneficial for supporting quality leadership and documentation efforts.

Will I be given training during this internship?

Yes, the internship includes the creation and updating of procedure and training manuals, which implies a learning environment where training will be provided.

image

WSP

What if you could do the kind of work the world needs? With us, you can.

Consulting
Industry
10,001+
Employees

Mission & Purpose

What if you could shape built and natural environments – and the future of those that use them? With us, you can. As a leading professional services consulting firm, we plan, advise, design, manage and engineer long lasting solutions that benefit generations to come. With a Future Ready® mindset, we deliver solutions that shape the communities of tomorrow and help societies find ways to thrive sustainably today. Imagine a better future for us all – and a better future for you.