Logo of Huzzle

Home

Matches

Explore

Manage

Call Center Operations Intern

image

Santander

Mar 22

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Business, Operations & Strategy
    Customer Relations

Requirements

  • Currently an undergraduate student enrolled at a college or university
  • Expected to graduate between December 2024 – May 2025
  • Cumulative GPA of 3.0+
  • Enthusiasm to participate in all intern activities throughout the summer
  • Be a self-motivated and flexible team player
  • Able to work in a fast-paced environment with multiple projects
  • Proficient with Microsoft Office
  • Ability to maintain confidentiality
  • Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion
  • Working Conditions:
  • Extended working hours may be required as dictated by management and business needs.
  • May be required to lift, push, or pull materials weighing up to twenty (20) pounds.
  • May be required to sit and review information on a computer screen for long periods of time.
  • May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard.

Responsibilities

  • Perform data analysis to help optimize schedule and help meet production requirements in call center.
  • Identify trends in data, and escalate with impact predictions.
  • Work directly with business leaders to deliver projects.
  • Special projects for program enhancements.
  • Exposure to Operations Strategy team and link between ideas and tangible results.
  • Work to solve real world problems and deliver measurable results
  • Help with ideas to improve current practices and improve efficiency
  • Special projects as identified and requested by the department
  • Performs other duties as assigned
  • Create an environment of diversity, equity, and inclusion where all perspectives are valued and all people are welcomed.

Santander

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.