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Client Experience Summer Intern (Early Careers)

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S&P Global

4d ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Business, Operations & Strategy
  • New York

AI generated summary

  • You must be pursuing a BA in Finance or related field, be fluent in English, have client-facing experience, strong writing and Excel skills, and know Salesforce.
  • You will interact with clients via phone and email, troubleshoot issues, collaborate with teams, present product demos, convey client insights, and manage access to data platforms.

Requirements

  • A bachelor’s degree completed no later than May 2026
  • Minimum education requirement: BA in Finance, Economics or related.
  • Proven proficiency in English
  • Experience in a commercially focused, client-facing role preferably in Financial Services
  • An independent self-starter, ability to work individually and within a team
  • Strong writing skills; must be able to communicate complex concepts in writing
  • Strong troubleshooting and multi-tasking skills, and the desire to thrive in a fast paced environment
  • Detail oriented and organized, with good time management skills
  • Comfortable presenting and training clients in both one-on-one and group settings
  • Experience coordinating and leading meetings; documenting action items and following through to completion
  • Proficiency in creating documentation including training materials and FAQs for clients
  • Demonstrable experience using Excel
  • Knowledge of Salesforce CRM platform
  • This role is limited to persons with indefinite right to work in the United States.

Responsibilities

  • Primary daily responsibilities involve working directly with clients via phone and email, responding to inquiries, working with subject matter experts on complex queries and troubleshooting client issues.
  • Working across a diverse set of cross-functional client teams including marketing, legal, operations, portfolio management, and product development and to understand and address unique client needs.
  • Drawing insights from client interactions and communicating them effectively to appropriate internal teams in order to enhance the overall client experience.
  • Speaking competently on S&P DJI and iBoxx products and services.
  • Introduce new subscribers to S&P DJI and iBoxx products and services via online and in-person demos.
  • Representing the client point of view when preparing and implementing modifications to data services; proactively assist in developing communications, FAQs, and project plans for various client transitions including platform updates, delivery enhancements and product decommissions.
  • Troubleshooting client access to proprietary (e.g.: SFTP, SPICE) and non-proprietary (e.g.: Bloomberg, FactSet) data distribution platforms.
  • Confidently answer client inquires received via email and phone with little to no assistance; proactively look for ways to learn more about S&P DJI and iBoxx products and services, its business and how clients utilize our data.
  • Prioritize inquires, multi-task and thrive in a global team environment.
  • Occasional travel if required to support business and team training requirements.

FAQs

What is the duration of the Client Experience Summer Internship?

The internship will run from June 2nd to August 8th.

What is the expected work arrangement for this position?

This is a hybrid role based in Dallas, with an expectation of working 2 days in the office per week (or 9 days per month).

What are the primary responsibilities of the Client Experience Summer Intern?

Primary responsibilities include responding to client inquiries via phone and email, troubleshooting client issues, collaborating with cross-functional teams, and communicating insights to enhance client experience.

What qualifications are required for this internship?

Candidates must have a bachelor's degree completed no later than May 2026, with a minimum of a BA in Finance, Economics, or a related field. Proven proficiency in English and client-facing experience is preferred.

Is prior experience in financial services necessary for this role?

While it is preferred to have experience in a commercially focused, client-facing role, it is not strictly required.

What skills are important for this internship?

Important skills include strong writing capabilities, troubleshooting and multi-tasking abilities, detail orientation, organizational skills, and the ability to present and train clients.

Will travel be required for this internship?

Occasional travel may be required to support business and team training requirements.

Is there any compensation for this internship?

Yes, the anticipated hourly wage for this position ranges from $25 to $30, depending on geographic location and individual qualifications.

Are there any specific platforms or tools I should be familiar with for this role?

Familiarity with Excel and the Salesforce CRM platform is preferred, along with the ability to create documentation for training materials and FAQs.

What is S&P Global's commitment to diversity and inclusion?

S&P Global believes that diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. They strive to empower their workforce and better reflect the communities they serve.

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S&P Global

Finance
Industry
10,001+
Employees

Mission & Purpose

S&P Global (NYSE: SPGI) provides essential intelligence. We enable governments, businesses and individuals with the right data, expertise and connected technology so that they can make decisions with conviction. From helping our customers assess new investments to guiding them through sustainability and energy transition across supply chains, we unlock new opportunities, solve challenges and accelerate progress for the world. We are widely sought after by many of the world’s leading organizations to provide credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help the world’s leading organizations plan for tomorrow, today. For more information, visit www.spglobal.com. Our divisions include: – S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. – S&P Global Ratings offers critical insights for credit, risk and sustainable finance solutions that are essential to translating complexity into clarity, so market participants can uncover opportunities. – S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. – S&P Global Mobility turns invaluable insights captured from automotive data to help our clients understand today’s market, reach more customers, and shape the future of automotive mobility. – S&P Dow Jones Indices provides iconic and innovative index solutions, bringing transparency to global capital markets. – S&P Global Engineering Solutions solves for tomorrow’s challenges today by transforming workflows and end-user experiences with data, insights and technology.