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Co-op, Customer Experience (CX) Insights and Prioritization (Spring 2025)

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Delta Air Lines

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Engineering
  • Atlanta

AI generated summary

  • You: Pursuing flexible bachelor's degree, excel in data analysis with coding experience (preferably SQL), team player, self-motivated, safety-focused, diverse mindset, 18+ with work authorization, bonus if studying engineering, computer science, or statistics.
  • You will analyze customer data, measure KPIs, develop reports, perform root-cause analysis, collaborate with stakeholders, query data sources, and present findings to leaders.

Requirements

  • Currently pursuing a bachelor’s degree that has the flexibility to support a co-op role
  • Proficiency in Microsoft Office tools (i.e., Excel, PowerPoint, Word)
  • Experience or a demonstrated interest in data analysis and coding, preferably SQL (while some roles my require specific coding skills such as Python)
  • Build strong working relationships with coworkers, partners, and company leadership
  • Self-motivated, intellectually curious, and results oriented; capable of meeting deadlines and follow-through
  • Must be available for 3 alternating co-op terms
  • Consistently prioritizes safety and security of self, others, and personal data.
  • Embraces diverse people, thinking, and styles.
  • Possesses a high school diploma, GED, or high school equivalency.
  • Is at least 18 years of age and has authorization to work in the United States.
  • WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
  • Currently pursuing a bachelor’s degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics or related quantitative field
  • Some positions may require a minimum of 30 completed semester hours
  • Experience performing statistical analysis and modeling (i.e., linear regression, segmentation, non-linear predictive regression, operations research, and/or machine learning)
  • Experience with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.)
  • Course work in statistics, data science, computer science, operations research, marketing, etc.

Responsibilities

  • Research, analyze, and interpret customer data
  • Measure KPI performance and its impact on customer satisfaction
  • Develop new reports and dashboards and/or enhancing automation of manual processes
  • Perform root-cause analysis of customer pain points
  • Work closely with stakeholders to understand data needs and provide analyses
  • Leverage and query cross-divisional data sources to answer business questions
  • Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings
  • Develop effective presentations to share findings and recommendations to leaders

FAQs

What will be the main responsibilities of a co-op in the CX Insights & Prioritization organization?

The main responsibilities of a co-op in this organization may include researching, analyzing, and interpreting customer data, measuring KPI performance and its impact on customer satisfaction, developing new reports and dashboards, performing root-cause analysis of customer pain points, working with stakeholders to understand data needs, leveraging cross-divisional data sources, communicating with key stakeholders, and developing effective presentations to share findings and recommendations.

What qualifications are required to succeed in this co-op role?

To succeed in this co-op role, you should be currently pursuing a bachelor's degree with the flexibility to support a co-op role, proficient in Microsoft Office tools, have experience or a demonstrated interest in data analysis and coding, possess strong relationship-building skills, be self-motivated and results-oriented, be available for 3 alternating co-op terms, prioritize safety and security, embrace diversity, be at least 18 years of age, and have authorization to work in the United States.

What qualifications will give a candidate a competitive edge for this co-op role?

A competitive edge for this co-op role includes pursuing a bachelor's degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics, or a related quantitative field, having experience in statistical analysis and modeling, coding software skills, completed coursework in relevant areas, and potentially a minimum of 30 completed semester hours in some positions.

Delta Air Lines

Keep Climbing

Transportation
Industry
10,001+
Employees
1925
Founded Year

Mission & Purpose

Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Benefits

  • Travel & Perks

    Employees and eligible travel partners can explore amazing destinations anywhere Delta flies through our worldwide pass travel privileges, discounted Delta Vacations perks and reduced fares on other airlines.

  • Compensation & Benefits

    We are proud to offer our employees an appealing total compensation and benefits package including competitive base pay, profit sharing, 401(k) contributions and health and wellbeing programs.

  • Growth & Development

    Delta is a great place to develop, both personally and professionally. We offer employees both upward and global mobility, access to business resource groups, online learning, mentorship programs and more!

  • Transparent Leadership

    Our leaders provide frequent and candid updates on the state of the business through town halls, quarterly earnings calls, Leadership Engagement Series and our CEO’s social media feeds.

  • Delta Wellbeing

    Employees are encouraged to put their health and wellbeing first. Our Delta Wellbeing program provides holistic resources to support physical and mental health, financial resiliency and work/life responsibilities.

  • Safety

    At Delta, the safety of our people, as well as our customers, is our most important priority. We foster a proactive safety culture where everyone is accountable and empowered to act.