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Community Management Intern

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Walgreens

11d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Kearney

AI generated summary

  • You should be a student nearing your Bachelor's degree, fluent in English, flexible with hours, and preferably knowledgeable in inventory control. Arrest records are considered.
  • You will engage customers, assist with inventory management, handle pricing, maintain store appearance, analyze data, attend meetings, and support community events while ensuring compliance with policies.

Requirements

  • Should be a Student beginning or completing Senior year towards a Bachelor’s degree
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
  • Willingness to work flexible schedule, including evening and weekend hours.
  • Prefer the knowledge of store inventory control.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Learn from store, pharmacy, district manager, competitors and customers/patients
  • Engage in a kick-off and day of service activity
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
  • Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.
  • Engage in weekly meetings with store manager or pharmacy manager
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Work as a group to complete the Intern Team Challenge and present to area, district and store leaders
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete evaluation of internship program upon completion.
  • Completes special assignments and other tasks as assigned.
  • Attends training and completes E-learnings and special assignments requested by Manager.
  • Shadow district leader for the specified time
  • Reports customer complaints to management.
  • Assists Store Manager in planning and attending community events.

FAQs

What is the main objective of the Community Management Intern position?

The main objective is to learn to provide an extraordinary customer experience in a retail store setting.

What are the basic qualifications required for this internship?

The basic qualifications include being a student beginning or completing senior year towards a Bachelor’s degree, being fluent in reading, writing, and speaking English (except in Puerto Rico), and having a willingness to work a flexible schedule, including evening and weekend hours.

Are there any preferred qualifications for this role?

Yes, a preferred qualification is knowledge of store inventory control.

How does the internship help in personal development?

The internship provides training opportunities, including attending training sessions, completing E-learnings and special assignments requested by the Manager, and shadowing a district leader for a specified time.

Will interns have opportunities to engage with customers?

Yes, interns will engage with customers by greeting them, offering assistance, resolving issues, and ensuring a positive customer experience.

What kind of tasks will interns be responsible for in terms of operations?

Interns will assist with sales registration, evaluate inventory trends, manage displays, ensure pricing accuracy, and assist in maintaining store appearance and compliance with local laws.

Is there a structured evaluation process for the internship?

Yes, interns are required to complete an evaluation of the internship program upon completion.

What is the salary range for the Community Management Intern position?

The current salary range for this position is $17.00 per hour to $19.00 per hour, depending on various factors such as geography, skills, abilities, education, and experience.

Can qualified applicants with arrest and conviction records apply for this position?

Yes, the company will consider the employment of qualified applicants with arrest and conviction records.

Will interns be involved in community events?

Yes, interns will assist the Store Manager in planning and attending community events.

What should I do if I have customer complaints during my internship?

You should report any customer complaints to management.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.