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Community Support Specialist (m/f/x) / [Werkstudent]

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Global Savings Group

Sep 6

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    People, HR & Administration
  • Berlin

AI generated summary

  • You should be passionate, structured, detail-oriented, and responsible. Weekend work is needed. Strong internet skills, calm under pressure, excellent German, and basic English are essential.
  • You will communicate with the community, moderate user posts, assist members with inquiries, guide newcomers, maintain objective discussions, and promote netiquette among users.

Requirements

  • - Wir kümmern uns nicht um Titel oder perfekte Lebensläufe. Wir lieben Mitarbeiter, die Dinge mit Leidenschaft angehen.
  • - Deinen Arbeitsstil bezeichnest Du als strukturiert, verantwortungsbewusst und selbstständig, kombiniert mit einem gewissen Blick fürs Detail.
  • - Du hast auch kein Problem damit, am Wochenende zu arbeiten, denn auch hier benötigt eine Community Unterstützung.
  • - Du besitzt eine ausgeprägte Internetaffinität und bewahrst auch in stressigen Situationen stets einen kühlen Kopf.
  • - Exzellente Deutsch- und Grundkenntnisse in Englisch.

Responsibilities

  • - Du kommunizierst mit unserer Community und moderierst die Beiträge unserer User
  • - Du unterstützt unsere Mitglieder bei allen möglichen Fragen und Anliegen
  • - Du hilfst neuen Mitgliedern, sich bei uns zurecht zu finden
  • - Du sorgst dafür, dass Diskussionen auf einem objektiven, sachlichen Level gehalten werden
  • - Du beherrschst die Netiquette und hilfst auch unseren Nutzern, diese zu verinnerlichen

FAQs

What is the primary mission of Global Savings Group (GSG)?

The primary mission of GSG is to create rewarding moments for consumers and empower them to make the best shopping decisions in a smart, fair, and enjoyable way.

What does the Community Support Specialist role entail?

The Community Support Specialist role involves communicating with the community, moderating user posts, assisting members with questions, guiding new members, maintaining objective discussions, and promoting netiquette among users.

What kind of work environment does GSG offer?

GSG offers a dynamic, international environment with opportunities for personal development and a focus on teamwork.

Is prior experience necessary for this role?

No, GSG values passion and commitment over titles or perfect resumes. They prefer candidates who approach tasks with enthusiasm.

What language skills are required for this position?

Excellent proficiency in German and basic knowledge of English are required.

What support does GSG provide to its employees?

GSG provides personal development opportunities, access to an 'Employee Assistance Programme', and a supportive team environment.

Are there specific working hours expected for this role?

The role may require working on weekends, as community support is needed at all times.

How diverse is the workforce at GSG?

GSG has a diverse workforce, representing over 70 nationalities among more than 1000 colleagues across 10 countries.

What qualities are most valued in a Community Support Specialist?

GSG values a structured, responsible, and independent work style, along with attention to detail and the ability to stay calm in stressful situations.

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Global Savings Group

We are changing the way people buy

Technology
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Founded in 2012 and headquartered in Munich, Global Savings Group (GSG) is Europe’s largest shopping rewards company with an international footprint in more than 20 markets. We provide people with access to the best savings, cashback, deals, product inspiration, and reviews, offering them the opportunity to save money all while continuing to enjoy their usual shopping experience. Our trusted platform is free and easy-to-use, helping millions of consumers shop with confidence.