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Customer Experience Intern

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SHL

1mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Business, Operations & Strategy
  • Pretoria

AI generated summary

  • You need strong English communication skills, critical thinking, attention to detail, project management, MS Office proficiency, problem-solving persistence, and a Grade 12 qualification.
  • You will track customer assessment usage, assist with customer journey tasks, conduct research, qualify leads, analyze touch points, support RFP processes, and resolve issues.

Requirements

  • Excellent written and oral communication in English.
  • Preferably critical thinking and strong attention to detail; high learning potential.
  • Effective project management and task organization (e.g. time management, prioritization, multitasking skills).
  • Knowledge with using the Internet and full MS Office package.
  • Persistence to problem resolution.
  • Situational awareness and judgement.
  • Grade 12 qualification
  • A relevant degree/diploma would be advantageous

Responsibilities

  • Proactive tracking and reporting of customer assessment usage, and identify patterns in aid of cross-sell and up-sell opportunities
  • In the absence of the Business Development Manager (BDM) or Account Manager (AM), assist the team with various tasks related to the customer journey, which includes but is not limited to follow-up calls to customers; passing particular information on (internal & external emails); assisting with tender submissions; drafting basic order or work request forms; setting up new customers on internal (CRM) system(s); updating key lead information on the CRM; liaising with various internal departments on behalf of the BDM; issue resolution though thorough comprehension of local and global processes
  • Research and collect any form of valuable business intelligence on prospects, leads and new and existing customers to help the Commercial team
  • Initial lead qualification and research before passing through to the commercial manager for IC allocation.
  • Ongoing analyses on customer ‘touch points’ and processes, report back on blockers and identify solutions aligned with global and local to address the same
  • Assist and coordinate with problem resolution and issue management, or reallocation to appropriate team to help.
  • RFP support and coordination of internal stakeholders and associated documentation.
  • Upholds and ensures legal and ethical standards are maintained in the RFP process.

FAQs

What is the duration of the Customer Experience Intern position?

The Customer Experience Intern position is a 12-month internship.

Where is the location for this internship?

The internship is based at the Pretoria Office in Centurion, Gauteng, South Africa.

Is this internship a full-time position?

Yes, this is a full-time internship.

What qualifications are required for this internship?

A Grade 12 qualification is required, and a relevant degree or diploma would be advantageous.

What skills are preferred for a candidate applying for this role?

Preferred skills include excellent written and oral communication in English, critical thinking, strong attention to detail, effective project management, time management, and persistence in problem resolution.

Will there be opportunities for professional development during the internship?

Yes, SHL offers support, coaching, and on-the-job development to help achieve career success.

What are the key responsibilities of the Customer Experience Intern?

Key responsibilities include tracking customer assessment usage, assisting with customer journey tasks, conducting research on prospects, and supporting RFP processes, among others.

Does SHL encourage diversity in its hiring process?

Yes, SHL embraces diversity and encourages applicants from all backgrounds to apply.

What is the main goal of the Customer Experience Team at SHL?

The main goal of the Customer Experience Team is to ensure that existing customers and new clients receive a best-in-class experience, fostering continued and expanded relationships with SHL.

What kind of team culture does SHL promote?

SHL promotes a culture comprised of diverse, global teams that are passionate about collaboration, client service, and innovation.

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SHL

We believe in building a future where businesses thrive because their people thrive.

Human Resources
Industry
1001-5000
Employees
1977
Founded Year

Mission & Purpose

SHL’s science and technology maximizes the potential of your company’s greatest asset – your people. From Talent Acquisition to Talent Management we help you create the diverse, agile, and innovative workforce you need to succeed in an unpredictable environment. SHL’s data-driven people insights allow businesses to accurately and objectively identify potential and fit. Its unmatched portfolio of products, driven by a team of over 300 people scientists, helps measure skill, personality, motivation, job fit, and behavior. SHL delivers engaging experiences built on science, which are all delivered through global expert services.