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Customer Service Tender & Quote Specialist (Contratto di Apprendistato)

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Philips

16d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Sales & Business Development
  • Milan
  • Quick Apply

AI generated summary

  • You should have a degree in Administration, Law, or Finance, up to 2 years in customer service or sales support, strong English and Italian skills, and proficiency in Microsoft Office.
  • You will prepare tender documentation, generate quotes, conduct credit checks, manage contracts, interface with stakeholders, and assist in coordinating contract bookings.

Requirements

  • A University degree in Administration, Law, Finance or a related field would be a plus.
  • Up to 2 years of relevant experience, preferably in roles involving customer service or sales support, with exposure to tender processes.
  • Strong communication skills in English and Italian (oral and written).
  • Proficiency in Microsoft Office suite. Knowledge of tools like SAP and Salesforce Service Max will be a plus.
  • Being communicative, adaptable to working in a collaborative team environment, detail-oriented and capable of continuous learning to adapt to evolving tender processes.

Responsibilities

  • Prepare and compile all necessary documentation, including quotations for service contract tenders referred to all Business Units, ensuring accuracy and completeness.
  • Maintain awareness of tender announcements and provide pertinent information to Key Account Managers.
  • Generate quotes for the customers upon request from Key Account Managers.
  • Conduct pre-quote activities such as credit checks and updates on realization times.
  • Follow the approval process for quotes using dedicated tools and reaching out the proper stakeholder.
  • Manage contracts, ensuring their preparation and maintenance throughout the contract lifecycle for both public and private customers.
  • Interface effectively with internal and external stakeholders to address tender-related issues and ensure alignment on quality documentation.
  • Assist in the coordination of contract bookings between public administration, Philips, and the Global Business Services (GBS) team.

FAQs

What is the contract type for this position?

The contract type for this position is Apprendistato (Apprenticeship).

Where is this job located?

This job is based in Milan, Italy.

What are the working hours for this role?

This role is a full-time position.

What kind of experience is required for this position?

Up to 2 years of relevant experience is preferred, particularly in customer service or sales support with exposure to tender processes.

Is there potential for career development in this role?

Yes, there are development opportunities upon completion of the apprenticeship program.

What skills are important for this job?

Strong communication skills in English and Italian, proficiency in Microsoft Office, and the ability to adapt to a collaborative team environment are important for this job.

Are there any benefits provided with this role?

Yes, benefits include free lunches in the office's canteen, additional welfare benefits specific to the region, and a competitive salary.

What educational background is preferred for applicants?

A University degree in Administration, Law, Finance, or a related field is preferred.

What tools or software knowledge is beneficial for this position?

Proficiency in Microsoft Office is required, and knowledge of tools like SAP and Salesforce Service Max would be a plus.

What is the primary purpose of this role?

The primary purpose of this role is to support the sales team by managing the bid and tender processes, ensuring the timely preparation of high-quality proposals, and finalizing contract signatures with customers.

Philips

There's always a way to make life better.

Science & Healthcare
Industry
10,001+
Employees
1891
Founded Year

Mission & Purpose

Philips is a global technology company that focuses on healthcare, consumer lifestyle, and lighting solutions. They are dedicated to improving people's lives through meaningful innovation and advanced technologies. Their ultimate mission is to make the world healthier and more sustainable by providing innovative healthcare solutions that enhance patient outcomes and enable better living. Additionally, Philips aims to enhance people's daily lives with their consumer products, ranging from home appliances to personal care items. Through their lighting solutions, they strive to create efficient and sustainable lighting experiences for individuals and communities, promoting energy conservation and environmental responsibility.