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Customer Support Agent (3 Months)

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TaxScouts

2mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Accounting & Tax
  • London
  • Quick Apply

AI generated summary

  • You should have strong communication skills, prior customer service experience, tech-savviness, analytical abilities, and the capacity to multitask in a collaborative, fast-paced environment.
  • You will assist customers with inquiries, troubleshoot issues, engage with accountants, ensure product knowledge, collaborate with teams, maintain quality standards, and analyze performance data.

Requirements

  • Excellent communication skills, both written and verbal, with a customer-centric approach.
  • Prior customer service experience in an office setting is preferred.
  • A degree or equivalent work experience is desired.
  • Phone call/live chat experience preferred.
  • Knowledge of Excel/Google Sheets is desirable.
  • A passion for technology and a desire to become an expert in our product.
  • Tech-savvy with the ability to quickly learn and adapt to new systems and technology.
  • Strong analytical and problem-solving skills, and resilience in handling challenging situations.
  • Ability to work effectively in a team environment and collaborate across departments.
  • Ability to multitask and work effectively under pressure to meet customer needs.
  • Full-time role - Office based.

Responsibilities

  • Customer Support: Assist customers with product information, status updates on existing tax returns, tax inquiries, and technical support, ensuring a positive and helpful experience.
  • Problem-Solving: Identify and troubleshoot customer issues, providing prompt and effective solutions to meet their needs.
  • Customer Engagement: Proactively engage with customers to gather feedback, address concerns, and promote loyalty to our brand.
  • Accountant Management: Engage with our accountant partners to collect feedback, handle partnership queries, and clarify services.
  • Product & Tax Knowledge: Develop a deep understanding of our products and services to provide valuable insights to customers.
  • Team Collaboration: Work closely with our product and engineering teams to raise technical issues, ensuring a seamless customer journey.
  • Quality Assurance: Maintain high-quality standards in all customer interactions, adhering to company policies and procedures.
  • Data insights: Track and analyse key stats to help produce monthly and quarterly performance reports.

FAQs

What is the duration of the contract for the Customer Support Agent position?

The contract duration for the Customer Support Agent position is 3 months.

When is the position available?

The Customer Support Agent position is available from November to February.

Is this role primarily office-based?

Yes, this role is primarily office-based, and we do not offer employer-sponsored work visas.

What are the working hours for this role?

The role is a full-time position, but specific working hours were not detailed in the job description.

What is the salary range for this position?

The salary range for the Customer Support Agent position is £24,000 to £26,000, depending on the level of experience.

Is prior customer service experience required for the role?

While prior customer service experience in an office setting is preferred, it is not explicitly required.

Will there be opportunities for career development?

Yes, there are opportunities for career development, including exposure to various aspects of startup operations.

Is there a chance to secure a permanent position after the contract?

Yes, there is an opportunity to gain a full-time permanent position after the contract period.

What kind of team culture does TaxScouts promote?

TaxScouts promotes a close-knit team culture with perks like team pizza days and a focus on collaboration.

What skills are desired for applicants?

Desired skills include excellent communication, problem-solving abilities, tech-savviness, and the ability to work effectively under pressure.

Are applications welcomed from all individuals?

Yes, TaxScouts warmly welcomes applications from all individuals regardless of ethnicity, religion/belief, sexual orientation, gender identity or expression, national origin, age, disability, marital status, or any other legally protected characteristics.

TaxScouts

Taxes as they should be done.

Technology
Industry
11-50
Employees
2017
Founded Year

Mission & Purpose

Every year, 200 million Europeans go through tax preparation hell. It's a needlessly complicated process that can scare the living daylights out of you (actual words from our customers). Let’s be honest . Doing taxes is a massive pain. While many other industries – from banking to transportation – have seen huge disruptions over the years, tax preparation has not. We're here to fix that. TaxScouts was founded in 2017 by early employees and alumni of Europe’s leading startups (TransferWise, Skype, MarketInvoice), and we are always on a lookout for like-minded people to join us. In 2020, we secured Series A funding and we now operate in both the UK and Spain. We're partnered with over 20 businesses from Monzo Business to Nutmeg to Airbnb who are all on a similar mission to ours of making the world of traditional finance simpler and more fair.