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E-Commerce Fraud Prevention Internship – Summer 2025

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Data
  • Lititz
    Remote

AI generated summary

  • You must be detail-oriented, data-driven, and excel-savvy with strong communication skills. A reliable internet connection and a distraction-free home office are essential. Legal residency in specific states required.
  • You will analyze orders for fraud trends, verify cardholder authenticity, make order validity decisions, track fraud data, collaborate with team members, and suggest process improvements.

Requirements

  • Can support a position and influence outside opinion
  • Notices the small details
  • Is not afraid to take ownership of decisions and leverages data to back up those decisions
  • Adept at communicating effectively to a variety of audiences
  • Able to prioritize and balance multiple responsibilities
  • Able to balance desired business and customer outcomes
  • A team player who wants to contribute to a thriving culture
  • Able to flourish in a fast-paced, changing environment
  • Has strong Excel experience
  • Computer literate
  • Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
  • Access to a home router and modem.
  • A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
  • A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
  • The desire and ability to work and communicate with other team members via chat, webcam, etc.
  • Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY). H-1B Visa Sponsorship Not Available, W2 only.

Responsibilities

  • Analyze incoming orders to spot trends and prevent fraudulent order attempts
  • Communicate empathetically with cardholders to confirm order authenticity
  • Make and execute decisions regarding validity of orders
  • Measure, track, and communicate data on fraudulent attempts and chargebacks on a regular basis
  • Work cooperatively with other Fraud Prevention Consultants to recognize trends and update system accordingly
  • Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience

FAQs

What is the primary focus of the E-Commerce Fraud Prevention Internship?

The primary focus of the E-Commerce Fraud Prevention Internship is to analyze incoming orders to identify trends and prevent fraudulent order attempts while using investigative skills to ensure the authenticity of orders.

What qualifications are desired for candidates applying for this internship?

We are looking for driven, motivated candidates who have attention to detail, strong communication skills, ownership of decisions supported by data, the ability to prioritize multiple responsibilities, teamwork orientation, and strong Excel experience.

What types of tasks will interns perform in this role?

Interns will analyze orders for fraud, communicate with cardholders, decide on order validity, track and report data on fraudulent attempts and chargebacks, collaborate with other consultants, and evaluate and improve processes.

Is this internship remote or in-person?

The internship is remote; however, it requires qualifications such as a reliable high-speed internet connection, a dedicated home office space, and a valid physical address.

What additional benefits come with the internship?

Interns have access to a robust training program that includes campus and warehouse tours, team shadowing, networking opportunities, and both soft-skill and hard-skill training.

What hours are interns expected to work?

Specific hours may vary, but interns are expected to manage their time effectively to balance multiple responsibilities in a fast-paced environment.

Are there any geographic restrictions for applicants?

Yes, applicants must be legal residents of specific states including AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, NC, ND, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, and WY.

Is there an option for H-1B visa sponsorship?

No, H-1B visa sponsorship is not available for this position.

What skills are emphasized for effective communication in this role?

The role emphasizes the ability to communicate effectively with a variety of audiences, particularly in an empathetic manner when confirming order authenticity with cardholders.

Our mission: To offer busy foodservice professionals superior service, fast shipping, and the best selection and prices.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2004
Founded Year

Mission & Purpose

Since our start in 2004, WebstaurantStore.com has succeeded in creating and fostering an innovative, easy-to-use website that meets the purchasing needs of foodservice professionals throughout the world. Our warehouses located across the United States mean that we are able to serve both North American and international customers with great speed – many items located in our warehouses are ready to ship within one business day! As one of the largest food service supply companies on the Internet, WebstaurantStore.com has a team of skilled developers, programmers, content writers, technical support staff, purchasers, and warehouse employees working together to ensure we provide our customers the best in price, service, and industry knowledge. Thanks to the hard work and innovative ideas of our employees, WebstaurantStore.com has been repeatedly ranked as one of the fastest growing companies in Pennsylvania.