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Help Desk Support Technician Intern

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NuAxis Innovations

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Vienna

AI generated summary

  • You must have a high school diploma, A+ certification preferred, 1-2 years in service desk, knowledge of Active Directory, TCP/IP, basic hardware troubleshooting, and Office 365 familiarity.
  • You will provide end-user support, manage accounts, troubleshoot issues, configure software, maintain servers, and handle requests via a ticketing system while ensuring high-quality customer service.

Requirements

  • High school diploma or equivalent
  • Windows 10 certified or COMPTIA A+ preferred
  • Bachelor's or associate degree preferred
  • 1-2 years of experience in service desk environment
  • Understanding of Active Directory, Windows Server, and Workstation operating systems
  • Understanding of TCP/IP and basic commands to resolve network connectivity issues for end users
  • Basic level of experience with DHCP (reserving IP addresses and creating static IPs)
  • Understanding of PC Hardware/Software troubleshooting e.g., software, hardware, peripherals, drivers etc.
  • Intermediate level experience with software updates and patching process
  • Familiar with Office 365 / Microsoft Outlook
  • Must be customer focused, a team player, and able to work on multiple tasks simultaneously with minimal supervision
  • Ability to lift approximately 50lbs

Responsibilities

  • End user application support including:
  • User account creation and Mailbox provisioning.
  • Password resets, account unlocks.
  • General support questions.
  • Deliver support to end users about how to use various types of software programs efficiently and effectively in fulfilling business objectives.
  • Solid troubleshooting skills.
  • Proficiency with mainstream products such as Microsoft Office, Adobe Acrobat, and others.
  • Image, encrypt, and deploy workstations for end users.
  • Install and troubleshoot network printers, local printers, scanners, and other peripherals.
  • Maintain file servers; create shared drives, set user permissions.
  • Configure Office365 on mobile devices.
  • Support and troubleshoot networking, wireless, hardware, software, and mobile devices and technologies.
  • Provide quick, responsive, high quality and consistent technical support and customer service.
  • Troubleshoot, diagnose, and remediate incidents to quickly restore normal service operations.
  • Manage requests/incidents using a centralized ticketing system.
  • Utilize remote tools to support users.
  • Other projects and responsibilities may be added at the manager's discretion.

FAQs

What is the job title for this position?

The job title is Help Desk Support Technician Intern.

Where is the primary work location for this position?

The primary work location will be in Tysons, VA.

Is there an option for remote work?

Yes, there is a hybrid telework option available at the manager's discretion.

What are the essential functions of the Help Desk Support Technician?

Essential functions include user account creation, password resets, troubleshooting software and hardware issues, supporting networking and mobile devices, and managing requests/incidents using a centralized ticketing system.

What educational qualifications are preferred for this role?

A high school diploma or equivalent is required, and a bachelor's or associate degree is preferred. Windows 10 certification or COMPTIA A+ certification is also preferred.

How much experience is required for this position?

1-2 years of experience in a service desk environment is required.

What knowledge requirements are needed for this position?

Candidates should have an understanding of Active Directory, Windows Server and Workstation operating systems, TCP/IP, DHCP, PC hardware/software troubleshooting, and familiarity with Office 365/Microsoft Outlook.

Are there any preferred skills for this role?

Preferred skills include experience with Windows Server 2016/2019, Windows 10, MAC OS X, desktop imaging, patch management, and Office365.

What are the physical requirements for this job?

The ability to lift approximately 50lbs is required.

How can candidates apply for this position?

Candidates can join the talent community and click to apply through the application link provided.

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NuAxis Innovations

Putting people at the center of every government solution.

Technology
Industry
201-500
Employees
2002
Founded Year

Mission & Purpose

NuAxis Innovations is a tech company with a mission to put people first. We help government leaders modernize the right way by pairing innovative technology with customer experience and human-centered design. From the Department of Labor to Capitol Hill, we listen more, build faster, and create products that citizens love to use.