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Helpdesk Intern

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The Whiting-Turner Contracting Company

5d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    IT & Cybersecurity
  • Towson

AI generated summary

  • You must have a college degree, strong communication and problem-solving skills, the ability to multitask, and patience under stress. Customer service experience is a plus.
  • You will address user inquiries, troubleshoot issues, assign work orders, document resolutions, enforce IT policies, escalate problems, liaise with support staff, and manage equipment for terminated employees.

Requirements

  • Ability to provide technical support over the phone; excellent communication skills, professional demeanor, previous customer service experience is desired, but not necessary
  • Excellent problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it and assign to correct resource with department
  • Ability to handle constantly changing flow of traffic; maintain productive environment.be able to multitask effectively during busy times.
  • Exercise patience and professionalism during stressful situations.
  • Demonstrate excellent writing ability.
  • Must have college degree.

Responsibilities

  • Address user inquiries via phone and email to the Helpdesk
  • Determine source of computer problems via troubleshooting (hardware, software, user access, etc.).
  • Assign work orders to desktop and network groups in ticketing software
  • Document resolutions in ticketing software for future reference.
  • Learn fundamental operations of commonly used software, hardware, and other equipment.
  • Enforce I.T. policies, regulations and corporate policy related to I.T. functions
  • Escalate inquiries when necessary to 2nd and 3rd tier support
  • Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process.
  • Track terminated employees, retrieve equipment, backup data upon request and return equipment in Asset Management Systems.
  • Other duties as assigned.

FAQs

What is the job title for this internship?

The job title is Helpdesk Intern.

Where is the job location for this internship?

The job location is Towson, MD.

What type of employment is this position?

This position is an internship.

What is the work model for this internship position?

The work model is in-person.

What are the primary duties of the Helpdesk Intern?

The primary duties include addressing user inquiries, troubleshooting computer problems, assigning work orders, documenting resolutions, learning software and hardware operations, enforcing IT policies, communicating with customers during problem resolution, and tracking equipment for terminated employees.

What educational qualification is required for this internship?

A college degree is required.

What skills are preferred for this internship?

Preferred skills include the ability to provide technical support over the phone, excellent problem-solving skills, multitasking capabilities, patience, professionalism, and excellent writing ability.

Is previous customer service experience necessary for this position?

Previous customer service experience is desired, but not necessary.

What is the salary range for this internship?

The salary range is $14.42 - $20.19 per hour.

Who does the Helpdesk Intern report to?

The Helpdesk Intern reports directly to the Helpdesk Manager.

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The Whiting-Turner Contracting Company

Working together is who we are and what we do.

Real Estate
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

“How fortunate we all are to work in an industry that produces such a tangible work product that affects so many profoundly. All of us face difficult obstacles on all of our projects, but at the end of the day, we collectively turn around, look at what we’ve created, and it takes our breath away. It’s why we do it.” - Tim Regan, President and CEO Whiting-Turner provides construction management, general contracting, design-build and integrated project delivery services on projects small and large for a diverse group of customers. Since 1909, the firm has been guided by the principles of integrity, excellence and an unwavering dedication to customer delight. With offices nationwide, the firm’s over 4,000 salaried professionals provide depth of resources to service nationally and to build locally. The mission of Whiting-Turner is to build on our reputation for integrity, excellence, experience and leadership as the nation’s finest construction organization. Our demonstrated stability, industry standing and financial strength serves as a model for the construction industry. Our strategy to promote from within allows us to develop our talent and leadership internally and encourages employee retention. We perennially rank with the top domestic general building contractors by Engineering News-Record (ENR), and do so through internal growth, not acquisition. Whiting-Turner is an Equal Opportunity Employer, including disabled and veterans, and is committed to diversity in our workplaces.