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Hospitality Intro. Internship Summer 2025

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Kalahari Resorts & Conventions

2mo ago

  • Internship
    Full-time
    Summer Internship
  • Hospitality & Retail
  • Sandusky

AI generated summary

  • You must be a high school junior/senior or college freshman/sophomore/junior with a year of customer service experience and complete a lifeguard certification for retail intern roles.
  • You will greet guests, ensure high service and cleanliness, assist with reservations, maintain the waterpark, and contribute to food, beverage, or retail experiences.

Requirements

  • This is a working internship, open to students ranging from juniors and seniors in high school to incoming freshmen, sophomores and juniors in college.
  • Applicants should have at least a year of previous customer service skills.
  • Associates in this department must complete a Red Cross lifeguard certification program.
  • Retail interns will help create an unforgettable guest experience in our variety of retail outlets, including souvenir items, clothing, beachwear, and more.

Responsibilities

  • As our first point of contact, the front office team sets the tone for a guest's stay. Applicants should have at least a year of previous customer service skills. Positions can include the Front Desk, Concierge, PBX (Operator), Valet, Shuttle, or Bell Staff.
  • Kalahari guests are accustomed to experiencing a high level of guest service and cleanliness during their stay. Participants will be able to ensure that guests receive that level of service upon arrival and throughout their stay. Interns may experience different opportunities in Housekeeping, Common Area, or Laundry.
  • The Wisconsin Dells resort houses a state-of-the-art call center for all inbound telephone communication, including the booking of many of our reservations. Working as a guide, the goal is to enhance the guest experience starting with the first call.
  • Associates in this department must complete a Red Cross lifeguard certification program. A Waterpark Intern could be involved as a Lifeguard, Waterpark Maintenance or Park Keeper.
  • As a Food & Beverage Intern, you will gain the unforgettable experience of being part of our front-of-the-house teams in one of these areas.
  • Retail interns will help create an unforgettable guest experience in our variety of retail outlets, including souvenir items, clothing, beachwear, and more!

FAQs

What is the duration of the Hospitality Introduction Internship?

The Hospitality Introduction Internship is scheduled for the Summer of 2025.

What locations are available for the internship?

The internship is available at Kalahari Resorts in Wisconsin Dells, Wisconsin; Sandusky, Ohio; Pocono Manor, Pennsylvania; and Round Rock, Texas.

Who is eligible to apply for the internship?

The internship is open to students ranging from juniors and seniors in high school to incoming freshmen, sophomores, and juniors in college.

What is the hourly wage for the internship?

The salary for the internship is $16.25 per hour.

What departments can interns work in during the program?

Interns can work in various departments, including Rooms (Front of House and Back of House), Kalahari Experience Center (Wisconsin only), Waterpark, Food & Beverage, and Retail.

Is previous customer service experience required?

Yes, applicants for the front office team should have at least a year of previous customer service skills.

Will interns have the opportunity to interact with guests?

Yes, most of the time will be spent engaging with guests and performing job functions as a line-level hospitality associate.

Are there any educational opportunities provided during the internship?

Yes, educational opportunities are part of the internship program.

Will interns have access to benefits?

Yes, interns can benefit from promotional opportunities, wellness initiatives, discounts, and other perks, although full benefits are available primarily for full-time associates.

Is the company an equal opportunity employer?

Yes, Kalahari Resorts & Conventions is an equal opportunity employer.

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Kalahari Resorts & Conventions

First-class service, luxury suites, premium dining, customizable meeting spaces, spa treatments and more, under one roof

1001-5000
Employees
2000
Founded Year

Mission & Purpose

Kalahari Resorts & Conventions are full-service vacation destinations including meeting & convention facilities where America’s largest indoor waterpark resorts are combined with the magic of Africa. Located in Pocono Mountains, Pennsylvania, Sandusky, Ohio, Wisconsin Dells, Wisconsin and Round Rock, Texas, Kalahari Resorts innovative waterparks, family entertainment centers, luxury spas, world-class restaurants, and convention centers deliver beyond expectations, all under one roof. Whether you’re 3, 83 or anything in-between, we pride ourselves on having something for everyone!